Patient service representative jobs in Eugene, OR

Department: University Health Services Classification: Office Specialist 1 Appointment Type and Duration: Academic Year (Classified), Ongoing Salary: $18.06 - $24.99 per hour FTE: 1.0 Review of Applications Begins open until filled Special Instructions to Applicants To ensure consideration, please upload the following with your completed online application: • Current resume, which includes dates of employment and a brief description of duties. Applicants will also be asked to submit the name and contact information for three professional references, one of whom is preferred to be a current or most recent supervisor (if not currently employed). Candidates will be notified prior to references being contacted. Department Summary The Division of Student Life supports the university's academic mission and strategic plan through comprehensive programs and services that promote and advance student learning and success while fostering an inclusive and vibrant campus community. Student Life includes four major portfolios, the Office of the Dean of Students, Experiential Learning & Engagement, Health & Wellbeing, and Division Administration. Key programs and departments within the division include but are not limited to University Health Services, Erb Memorial Union, Physical Education & Recreation, Parent and Family Programs, Major Student Events (Commencement, Homecoming, University Day), Fraternity and Sorority Life, Counseling, Health Promotion, Multicultural and Identity Based Support Services, Student Government Engagement & Success, Student Conduct and Community Standards, and Support for Students in Crisis and Students of Concern. University Health Services (UHS) is a nationally accredited (AAAHC) outpatient clinic providing primary care to students at the University of Oregon. All staff are required to uphold the values of the UHS and work in support of the University Health Services mission and vision, consistent with UO policy. Some aspects of this position may be completed in collaboration with other University departments. Position Summary The primary purpose of the Patient Services Representative is to competently assist patients prior to and during their appointment by helping them schedule appointments, complete forms through the my UOHealth portal, and obtain and update the patient's demographic and insurance information into our systems. By serving patients in an inclusive, professional, cheerful and helpful manner, this position acts as a liaison between the patient, provider and other UHS departments, to help ensure that patients receive the care they need. This will include using pre-determined guidelines to schedule patients both in-person and over the phone; knowledge of health insurance, routing inquiries to the appropriate person or department, according to policy; providing general information and assistance regarding UHC services; using an electronic medical records system to appropriately document visits and encounters; and creating a welcoming and inclusive environment through the provision of excellent, culturally-competent customer service. This position works during the academic year. Employment of academic year employees may be extended into the breaks and/or summer term to meet the departmental and/or operational needs of UHS. This position requires successful completion of a criminal background check and routine screening of Medicaid and Medicare Exclusion Lists. Employee loses eligibility for employment if on the List of Excluded Individuals and Entities (LEIE) and/or System of Award Management (SAM). In addition, employee must follow Compliance with UHS policies regarding tuberculosis screening, measles and mumps (MMR), seasonal flu, hepatitis B, and other immunization requirements. Minimum Requirements • Completion of courses or training in Office Technology; OR • One year of general clerical experience which included typing, word processing, or other generation of documents; OR • An equivalent combination of training and experience. Professional Competencies • Working knowledge of medical terminology. • Strong customer service skills both in person and via telephone. • Ability to perform multiple tasks with accuracy, efficiency, and a high level of attention to detail. • Ability to work well in a busy environment with frequent interruptions. • Ability to work independently and as part of a team. • Ability to work with discretion when dealing with confidential matters. • Experience with and/or commitment to working effectively with individuals from diverse backgrounds, in support of an inclusive and welcoming environment. Preferred Qualifications • One year of experience scheduling medical appointments, using established guidelines. • Two years of experience in admissions or patient registration in a clinic, hospital or ambulatory care facility. • Experience working with an electronic health record, including a practice management module. FLSA Exempt: No All offers of employment are contingent upon successful completion of a background check. This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union. The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit our website. The University of Oregon is an equal-opportunity institution committed to cultural diversity and compliance with the Americans with Disabilities Act. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please email us or call ************. UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Equal Opportunity and Access. Contact information, related policies, and complaint procedures are listed here. In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online.