Wound Care Coordinator (RN)
Patient service representative job in Palatka, FL
Palatka Center for Rehabilitation & Healing Make an impact. Build connections. Love where you work. At Palatka Center for Rehabilitation and Healing, you'll find a team that celebrates your strengths, where your work truly makes a difference every day. We're passionate about creating a supportive, positive environment-not only for our residents, but for the people who care for them. As proud partners of the Tampa Bay Buccaneers, our team members also have the opportunity to join the spirited
KARE KREWE of Palatka
-bringing big-team energy and community spirit to everything we do. If you are looking to join a caring and supportive team, we would love to meet you!
We are conveniently located at 110 Kay Larkin Dr, Palatka
Why Work For Us? Because We Offer Our Employees:Health, Dental & Vision Insurance- proudly offering Horizon Blue Cross/ Blue ShieldGenerous PTO, Holiday and Sick time- we value work/life balance 401k with company match, Life Insurance and Disability Coverage- peace of mind for you and your family Direct Deposit & Daily Pay Options Available- Get paid when YOU want Wonderschool Concierge Services- childcare made simple Uniforms & Employee Perks Program- we've got you covered24/7 Telehealth Benefit with Doctegrity-access to medical care and mental health support when you need it most
This position is located in Palatka, FL. Candidates not located in the area will be reimbursed for travel miles.
#2025 Job Summary:
The purpose of the Wound Care Nurse position is to support the nursing department and facility wide directives through specialized focus on Wound Care Specialist (WCS) This job description is not an all- inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of this position
Major Duties and Critical Tasks:
Facilitates the operation of the facility Infection Prevention/Control Program and supports continuous quality improvement.
Supports the facility and medical staff, departments and teams including guidance, training, technical support, celebrating successes and continued learning related to infection prevention.
Chairs the infection Prevention/Control Committee and as a member of other committees as assigned.
Compiles and submits data related to Infection Prevention.
Supports facility Quality Improvement activities with data support, analysis, and internal consulting.
Monitors and maintains current knowledge of key facility accrediting and regulatory agencies indicators/standards.
Develops policies and procedures that support infection prevention and control.
Consults with CNO and LTC DON and non-clinical managers to ensure infection prevention and control measures are followed.
Identifies, investigates, and reports health care associated infections among patients and personnel through ongoing surveillance.
Maintains logs with infection surveillance data.
Maintains current knowledge of CDC guidelines and recommendations for infection prevention/control and definitions of health care associated infections.
Calculates infection rates using the CDC's recommended denominator data, prepares, and presents reports to Infection Control Committee.
Responsible for providing Infection Prevention orientation and other in-service programs related to infection prevention and control for the facility.
Collaborates with HR and provides direction regarding employee health issues such as exposures, vaccines, or vaccine preventable diseases, communicable diseases and other infection. prevention/control related issues involving facility employees.
Makes recommendations regarding real or potential problems/improvement opportunities, including desirable approaches for resolution.
Collaborates and reports to appropriate agencies/regulatory organizations
Follows the standards set by the Association for Professionals in Infection Control and Epidemiology (APIC).
Wound Care Specialist
The Wound Care Nurse coordinates treatment to provide comprehensive wound assessments and plan of care including goals, implementation of treatment, evaluation, and outcomes for patients throughout the facility. Provides patient, family and staff education regarding wound management, prevention of pressure ulcers, support surfaces, dressing selections and other therapies. Acts as the resource person for physicians and clinical staff for wound management. Additionally, is able to perform general nursing duties in all departments with adequate supervision. Participates in quality improvement plan for the facility.
Essential Responsibilities
Ability to perform wound assessment, reassessment, and management for all patients and per policy.
Knowledge of the anatomy, physiology, and disorders of the gastrointestinal, genitourinary, and dermal systems.
Utilizes current wound management theory when providing care to patients with acute and chronic wound. Follows the standards of the Organization of Wound Care Nurses (OWCN).
Demonstrates thorough knowledge of staging system of wounds.
Develops skin care programs to prevent skin breakdown.
Knowledge and skill to develop and implement policies and procedures to manage patients with draining wounds, fistulae and/or tubes; wound prevention, wound care, ostomy care, and incontinence.
Ability to revise plan of care as indicated by the patient's response to treatment and evaluate overall plan for effectiveness.
Demonstrates ability to perform treatments and provide services with nursing scope of practice.
Formulates a teaching plan based upon identified learning needs and evaluates effectiveness of learning to include patient, family, and employees as appropriate.
Knowledgeable of medications and their correct administration based on the patient and clinical condition.
Acts as a resource person to physicians, nursing, and other facility staff. Provides in-services on wound prevention, wound care, ostomy care, and incontinence.
Documentation meets current standards and practices.
Integrates research findings to clinical practice.
Participates in professional societies. Stays current with changes, new advances/treatment in wound care.34
Serves as a liaison between physicians, patients, and manufacturers of clinical products.
Knowledgeable of clinical products currently available on the market.
Operates all equipment correctly and safely.
Coordinates and supervises patient care as necessary.
WOUND CARE NURSE QUALIFICATIONS:
Current Registered Nurse (RN) License by the State
Wound Care Certification Desired
Skilled Nursing Experience Preferred
Must have good assessment skills, self motivated with good customer service skills. Able to work well with wound care consultant and organization is important.
Patient Care Coordinator
Patient service representative job in Gainesville, FL
We are looking for a Patient Care Coordinator to join the team!
The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.
Responsibilities
Responsibilities
Greet and welcome patients in a timely, professional and engaging manner
Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
Contact patients to follow up on visits and to build lasting patient relationsships
Ensure compliance with health, privacy, and safety regulations
Travel as needed for training and to perform job functions
Benefits for FT Employees
Healthcare Benefits (Medical, Dental, Vision)
Paid time Off
401(k)
Employee Assistance Program
Qualifications
Qualifications
Minimum of high school diploma or equivalent required
At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
Experience with dental practice management software such as Denticon/Dentrix preferred
Excellent communication skills to interact with patients, office staff, and third party stakeholders
Attention to detail in maintaining patient records and managing financial transactions
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
Auto-ApplyPatient Care Coordinator
Patient service representative job in Gainesville, FL
We are looking for a Patient Care Coordinator to join the team! The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.
Responsibilities
Responsibilities
* Greet and welcome patients in a timely, professional and engaging manner
* Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
* Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
* Contact patients to follow up on visits and to build lasting patient relationsships
* Ensure compliance with health, privacy, and safety regulations
* Travel as needed for training and to perform job functions
Benefits for FT Employees
* Healthcare Benefits (Medical, Dental, Vision)
* Paid time Off
* 401(k)
* Employee Assistance Program
Qualifications
Qualifications
* Minimum of high school diploma or equivalent required
* At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
* Experience with dental practice management software such as Denticon/Dentrix preferred
* Excellent communication skills to interact with patients, office staff, and third party stakeholders
* Attention to detail in maintaining patient records and managing financial transactions
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
Auto-ApplyPatient Advocate Part-Time (Medical Cannabis)
Patient service representative job in Gainesville, FL
at Ayr Wellness
Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.
At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next.
The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.
For more information, please visit ********************
Job Summary
The Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is compassionate, genuine, and respectful. Patient Advocates are expected to contribute to making their Dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit. Patient Advocates also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.
Duties and Responsibilities
Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Customer first” acuity.
Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.
Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.
Performs other duties as assigned by the Manager and/or Store Lead.
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.
Qualifications
Must stay current and adhere to all policies and regulations of the state cannabis agency.
Must meet age requirement as outlined by state cannabis agency.
Able to pass all background checks as required by state cannabis agency.
Able to accommodate scheduling that may include varied shifts, weekends and holidays.
Maintain regular and punctual attendance.
Education
High school diploma/GED
Experience
1-3 years' experience working in a cannabis retail setting preferred
Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
Knowledge, Skills, and Abilities
Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.
Direct reports
No direct reports
Working conditions
Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors.
Physical requirements
The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines.
The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
Auto-ApplyPatient Representative - Check Out
Patient service representative job in Gainesville, FL
THE CARDIAC AND VASCULAR INSTITUTE is a cardiology practice in Gainesville FL. We are passionate about providing cardiovascular care to the people of North Central Florida. We are proud to be certified as a GREAT PLACE TO WORK . We are seeking a CHECK-OUT RECEPTIONIST to join our team. The position is in zip code 32605. Visit our web page: **************
JOB TITLE: Check-Out Receptionist
GENERAL SUMMARY OF DUTIES: Create and modify patient appointment and testing schedules.
LOCATION: Gainesville
FLSA STATUS: Non-exempt
ESSENTIAL FUNCTIONS:
Work the check-out desk as patients complete their appointment.
Books, coordinates and reschedules patient appointments using Intergy EHR.
Verifies necessary information and records in the medical record
Answers questions regarding patient appointments and testing
Updates profile on patients
Attends meetings as required
Cross train in scheduling and check-out.
Other duties as assigned.
EDUCATION: High School Diploma or equivalent
EXPERIENCE: Minimum one year experience in a health care setting. Knowledge of medical terminology is desirable. Intergy experience is desirable.
SKILLS:
Skill in operating a computer and copy machine
Skill in screening and directing calls in a pleasant and expeditious manner
Skill in customer service by pleasantly dealing with all callers and effectively serving as clinic liaison.
ABILITIES:
Ability to speak clearly and concisely
Ability to read, understand, and follow oral and written instruction
Ability to establish and maintain effective working relationships with patients, employees, and the public
Ability to respond to stressful/emergency situations in a calm and effective manner.
ENVIRONMENTAL / WORKING CONDITIONS: Work is performed in an office environment. Involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Some exposure to communicable diseases.
PHYSICAL/MENTAL DEMANDS: Work requires hand dexterity for telephone and office machine operation, stooping and bending to files and supplies, sitting for extended periods of time. Manual dexterity for using a calculator and computer keyboard. Occasional stress from dealing with upset patients and/or emergency situations.
Patient Service Representative I
Patient service representative job in Ocala, FL
Full-time Description
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
Welcomes and greets all patients and visitors, in person or over the phone.
Is responsible for keeping the front desk area clean and organized.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients' arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Performs other position related duties as assigned.
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
N/A
KNOWLEDGE | SKILLS | ABILITIES
Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.
Requirements
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
EXPERIENCE REQUIREMENTS
Minimum of 1-3 years' customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
REQUIRED TRAVEL
N/A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%
Medical Payroll, Billing, and Collections Specialist
Patient service representative job in Gainesville, FL
Medical Payroll, Billing, and Collections SpecialistNurseCore has an exciting opportunity for you! We are seeking a Medical Payroll, Billing, Collections for our Gainesville, Forida location. As a national leader in home care services and medical staffing, we offer competitive compensation, benefits and the chance to build a rewarding and fulfilling career. If you're motivated, enthusiastic, and have experience in medical billing and collections, we want you to be on our team! Join us at the heart of healthcare, apply today!
Responsibilities
The Medical Payroll, Billing, and Collections Specialist is responsible for preparing field payroll and customer billing for processing to ensure accurate and timely delivery of payroll payments to employees, invoices and collecting payments from customers including third party insurance.
Compiles and reviews for accuracy all required billing and payroll reports and provides information to Branch Director and Corporate Payroll Department as required
Prints, reviews and mails invoices within company timeframe, including required documentation required by payor to process claim
Prints accounts receivable reports and provides copy to Branch Director on weekly basis
Reviews accounts receivable reports for short pays, unapplied payments and skipped invoices
Researches information and contacts clients in timely manner to resolve issues
Maintains on-going contact with clients to ensure prompt payments on all accounts
Sets up new staffing clients, ensuring pay/bill reflect contracted agreement
Requests credit checks on all new accounts and communicates same to Branch Director for decision regarding credit limits
Sets up new homecare clients and tracks, including:
Verify Insurance
Enter all information in ContinuLink on new homecare clients, including plan of care, pay/bill table, units/billing codes
Track physician's orders and plan of care for signatures
Monitor care authorizations weekly
Assist in maintaining clinical files
Processes all time slips within ContinuLink system weekly, in timely manner to include review and approval for billing and payroll
Investigates discrepancies; make adjustments and corrections as needed
Processes instant/advance checks for field employees in accordance with established company policy and timelines
Maintains complete payroll, billing and collection documentation and files
Assists in other areas of the office as needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Competence
To perform the job successfully, an individual should demonstrate the following competencies:
Good grammar, voice and diction
Basic computer and keyboarding skills
Excellent customer service skills (friendly, courteous and helpful)
Be able to read, write, and understand English.
Excellent attention to detail
Work well in a team environment
Able to maintain confidential information
Good time management skills
Education and Experience
High School diploma or equivalent
Two-three years related experience in medical billing and collections. Health care experience preferred.
Experience should emphasize problem-solving skills.
Computer Skills
Computer skills (excel, word, accounting software) Medicaid billing, accounts receivable, collections.
Beneficial Skills and Experience
Work experience in a home care or staffing environment.
#INDFL
Auto-ApplyPatient Services Advocate (PSA) - Full- Time- Gainesville (Archer Rd)
Patient service representative job in Gainesville, FL
Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at CareSpot.
CareSpot proudly serves communities across Florida with a commitment to improving how people experience healthcare. Open seven days a week with extended hours, our urgent care locations offer easy online scheduling in addition to walk-in and call-ahead options. Over the past 20 years, we have grown steadily across Florida, expanding access to care for the whole family near home, work, and play. That's everyday healthcare made even easier.
POSITION SUMMARY
What you ll be doing: We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a CareSpot clinic, providing exemplary customer service from check-in to check-out. This includes:
Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers needs and provide resolutions
Guiding patient in registration processes, including verification of insurance and payment collection
Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible
Assisting with patient feedback collection
Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log
What you ll bring to the table: A high school diploma or equivalent, excellent organizational & interpersonal communication skills, the ability to remain calm and supportive towards our patients in busy or stressful situations, and preferably two years experience in a medical front office or customer service setting. Bonus points if you have medical/insurance billing knowledge.
Why you ll love working with us: CareSpot believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team you ll have access to several benefits, including but not limited to:
Competitive pay with monthly incentive plan
Generous paid vacation & sick time that starts accruing on your first day with us
Medical, dental, vision, and other wellness benefits
401(k) with company match
By joining our team you will also have the opportunity to be a key contributor to our culture. Culture is the environment we create to engage our patients and each other. Our culture is key to our success and your happiness within the Company.
Our mission is to provide the most convenient everyday healthcare with such exemplary service that customers reward us with their loyalty and recommend us with confidence and enthusiasm. We can best accomplish this through incorporating our core values into everything we do.
Compassion: Treating our customers and team members with consideration and kindness
Authenticity: Ensuring that all interactions with customers and team members instill confidence and trust
Respect: Demonstrating an appreciation for and satisfying the varying needs of our customers and team members
Empowerment: Inspiring all team members to confidently deliver quality and convenient care to our customers
A few requirements:
Minimum two years experience in customer service and medical front office setting is preferred. BLS certified.
APPLY TODAY and join us as we seek to accomplish our mission and live our values in every patient interaction!
Patient Services Representative
Patient service representative job in Lake City, FL
Shape Your Future. Serve Your Community. Build Your Career with Palms!
What Life Working at Palms Looks Like:
Mission and Meaningful Work: PMG is a not for profit, Federally Qualified Health Center (FQHC). That means it's focused on serving underserved populations, offering affordable primary care and preventative services. For many people, that makes the work feel meaningful.
Stability & Growth: PMG has been around for a long time (since 1971) and we are still expanding!
Comprehensive Services & Variety: We offer a wide array of services - family medicine, pediatrics, dental, behavioral health, prenatal care, etc. - So working here gives exposure to different patient populations, conditions and settings.
Patient-Centered, Community Focus: PMG emphasizes accessible care (same day scheduling, weekend appointments, bilingual staff) and works in communities throughout North Florida. It is also a Patient Centered Medical Home (PCMH), meaning there's an emphasis on continuity of care, relationships with patients, etc.
Culture & Community: Many reviews say that PMG has a “friendly, compassionate, professional” environment. There is pride among the staff in giving back to the community.
Perks:
Competitive Wages
Comprehensive Health Coverage: Medical, Dental and Vision Insurance
Professional Development Opportunities
Employee Assistance Programs
Company Paid Life Insurance
401k with 5% Match
11 Paid Holidays
20 Days PTO
Recognition and Rewards
Community Impact
Position Summary
The Patient Services Representative (PSR) serves as the first point of contact for patients and other stakeholders seeking access to care at Palms Medical Group (PMG). This role is responsible for scheduling appointments, verifying patient information, and providing accurate and timely communication regarding PMG services. The PSR ensures a high standard of customer service and contributes to the overall efficiency and effectiveness of the patient's experience.
Description of Primary Responsibilities
1) Schedule appointments for patients:
a) Answer incoming calls promptly and professionally.
b) Accurately enter and update demographic information into the PMG electronic health record (address, telephone number, email, etc.).
c) Schedule patient appointments according to Palms Medical Group guidelines and protocols.
d) Inform patients of required documentation for appointments (eg: identification, insurance card, medications, office visit fee, hospital discharge records and verification of income - if applicable).
e) Monitor and respond to voicemails for assigned offices.
f) Provide clear, supportive responses to patient inquiries.
2) Act as a liaison for the patients:
a) Direct calls to appropriate departments or personnel as needed.
b) Exercise sound judgment and discretion in all interactions.
c) Escalate calls appropriately according to procedures.
d) Maintain accurate documentation of all communication and activities.
e) Meet or exceed performance expectations based on established metric requirements.
3) Patient Outreach and Follow Up:
a) Make outbound calls to cancel and reschedule patient appointments.
b) Contact patients for follow up after ER referrals to schedule hospital follow up appointments.
c) Review Quality portals to schedule hospital follow-up appointments.
4) Pre-visit workflow and Insurance Verification:
a) Update copay and insurance fields to ensure accurate pre-visit communication.
b) Verify insurance coverage using EHR system tools or external portals.
c) Prepare the patient chart by updating information from check-in software into EHR on assigned days, to include updated insurance, scanned cards, demographics, fees, etc.
d) Send pre-visit communications and alerts to patients and patient advocates.
e) Maintain knowledge of insurance types, including deductibles, premiums, PPOs, HMOs, and provider charges.
5) Responsible for Administrative duties:
a) Assist with special projects as call volume permits.
b) Perform other duties as assigned by Patient Services Coordinator, Patient Services Manager, EVP of Patient Services or CEO.
Requirements
Description of Primary Attributes
General Development:
1) Must demonstrate excellent customer service
2) Must exercise good judgement to handle calls appropriately
3) Must be organized, a self-starter and detailed oriented
4) Must be able to work independently and as part of a team
5) Must be able to handle call center environment, work quickly and multitask
6) Must be able to handle confidential and sensitive information
7) Assist in the training and mentoring of coworkers by sharing knowledge, providing guidance, and supporting skill development.
Professional & Technical Knowledge:
1) Employee will have a working knowledge of the following office equipment:
Computer
Multiline Telephone
Headset
Copier/Scanner/Fax
2) Employee will be expected to navigate and operate, Microsoft Office suite products, including Word, Excel and Teams
3) Expected to become proficient in navigating Nextgen, LUMA, QueueMetrics and other systems required for the optimal performance of job duties
Education & Experience:
1) High School Diploma or Equivalent
2) Prior customer service experience preferred, especially in a healthcare or call center environment
Communications Skills:
1) Must be able to effectively communicate complex and/or technical information to co-workers, patients and/or vendors
Physical/Mental/Emotional Demands:
Standing for long periods of time
Sitting for long periods of time
Viewing a computer monitor for long periods of time
Bending
Stretching / Reaching
Walking short distances
Lifting up to 50 pounds
Operating office equipment (computer, fax machines, telephones and copy machines)
Reading forms / Instructions / Patients Charts
Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone
Exposure to potentially violent / irate patients
Making decisions with little guidance
Health / Safety Consideration of Position
Exposure to chemical infectious / contagious illness
Exposure to chemical and inhalation of antibiotics during reconstitution
Exposure to X-Ray radiation
Exposure to a variety of scents and odors
Must utilize universal precaution in clinical or exposure situations as prescribed by federal state, and local guidelines and/or laws
Front Desk Coordinator
Patient service representative job in Gainesville, FL
Job DescriptionDescription:
The Front Desk Coordinator oversees the administrative duties of the facility. They are responsible for moving the patients through the intake and checkout process. Front Desk Coordinators must ensure that all procedures, from pulling the correct patient files to charting insurance information, are closely followed so that the medical team can concentrate on the well-being of the patients. Front Desk Coordinators must interact smoothly with back-office personnel and help in the back-office area, if needed, as well.
DUTIES AND RESPONSIBILITIES
Greet patients and visitors in a courteous and friendly manner.
Answering Incoming Phone Calls: Screen calls accordingly.
Reviews and updates all unverified insurance information 24 hours prior to the appointment.
Calls unconfirmed patient appointments and reschedules accordingly.
Prepares new patient records, and updates medical records by scanning patient documents as needed
On Appointment Date: Collect co-pays, deductibles and inquires on previous balances.
End Day Review: Schedules / Reschedules No Shows, Cancellations.
Monthly Reports Review / Update: Patient Missing Annual Wellness Visits, Patients Never Seen.
Adheres to the HIPAA policies and procedures.
Maintains the front desk and lobby area in a clean and organized manner.
Assist with other duties as assigned.
Requirements:
HIPAA and AHCA experience preferred.
High School Diploma and 1 to 3 years of related medical office experience
Must pass the AHCA/Level 2 background screening required.
Healthcare experience preferred.
Strong interpersonal, oral, and written communication skills.
Bilingual a plus.
Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems.
WORKING CONDITIONS
General office working conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the associate will be required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The associate must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. Frequent travel is required, often up to several hours of driving per day. Ability to travel to, attend, and conduct sales presentations. Manual dexterity is required to use desktop computers and peripherals. Exposure to variable weather conditions is likely.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
TRAVEL
Travel is primarily local during the business day.
SAFETY HAZARD OF THE JOB
Minimal Hazards
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Weekends as needed
Work Location:
In person
Patient Engagement Specialist
Patient service representative job in Ocala, FL
Job DescriptionDescription:
The Patient Engagement Specialist is responsible for supporting the recruitment and pre-screening of potential clinical trial participants. This individual plays a key role in patient communication, recruitment strategies, and study-specific engagement to ensure successful enrollment and a positive participant experience. The role requires high levels of organization, professionalism, and collaboration across departments.
Responsibilities
Explain study details to prospective participants clearly and compassionately.
Conduct phone screenings using IRB-approved scripts.
Respond promptly to participant questions and escalate complex inquiries to the Recruitment Director.
Develop positive and trusting relationships with participants to encourage continued engagement.
Coordinate with the Recruitment Director on advertising and outreach plans.
Conduct thorough chart reviews to identify eligible patients per protocol criteria.
Maintain communication with coordinators regarding availability and potential challenges.
Represent Renstar positively during sponsor and CRO interactions to encourage future collaborations.
Requirements:
Skills
Excellent written and verbal communication skills.
Strong organizational and problem-solving abilities.
High attention to detail and ability to manage multiple tasks simultaneously.
Compassionate, ethical, and professional in all interactions.
Knowledge of GCP, HIPAA, and clinical trial protocol requirements.
Experience in patient recruitment or clinical research preferred.
Patient Accounts - Patient Access Coordinator FT Days
Patient service representative job in Lake Butler, FL
Full-time Description
Lake Butler Hospital is a critical access hospital providing 24-hour emergency services, inpatient hospitalization, swing bed program, rehabilitation services, outpatient laboratory, and outpatient radiology (X-ray, ultrasound, and CT Scan) services to Union County and the surrounding counties. We are devoted to providing all members of our community with premier-quality health care in a compassionate and inviting environment.
Are you looking for a rewarding career in a family atmosphere? We hope you'll consider the Patient Access Coordinator position.
Job Summary:
This role will perform a variety of registration functions which may include outpatients, emergency room patients, or clinic patients, as well as perform various additional business office functions. In addition, the successful candidate will welcome patients and visitors into the facility as the front door receptionist.
Registration responsibilities may include patients being processed through the hospital Emergency Room area, all outpatient services to include Rehabilitation, Laboratory, Radiology, CAT scan, and inpatient services. This position completes all required paperwork to ensure appropriate financial arrangements and to allow treatment at the time of patient encounter. Performs required data entry relative to patient's insurance verifications and follow-up. Implements necessary collection efforts, to include patient and insurance contacts. Reviews registrations for completeness and performs auditing functions for the Business Office. Assists in collections, billings, medical record requests, and other assignments as they arise. This position will play a multi-function role to assist in any area that requires additional support in the Revenue Management cycle.
Requirements
Education: Requires high school diploma or equivalent.
Experience: 1 year experience related to medical/hospital setting required. Insurance and over the counter collections experience preferred.
Skills: Excellent grammar and communication skills. Strong customer service skills.
Knowledge: Knowledge of medical terminology preferred.
Abilities: Accurate, mature, flexible person who is meticulous to detail. Self-starter. Displays responsibility to confidentiality aspects of medical/financial information. Pleasant attitude in dealing with the public and various levels of staff. Ability to type 45 wpm, use a 10-key calculator. Ability to read and understand the benefits for all insurances.
Equipment Used for Job: Computer, Calculator, Fax Machine, Xerox Machine, Telephone System.
Lake Butler, Alachua, Gainesville, High Springs, Lake City, Macclenny, Fort White, Glen Saint Mary, Starke, Keystone
Patient Registration, ER Registration, Patient Accounts, Emergency Room, ER, Emergency Department, ED, ER Clerk, Registrar, Registration Clerk, PAC
Care Coordinator (IDD Pilot Program)
Patient service representative job in Ocala, FL
Job Description
We are seeking a Care Coordinator to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The Care Coordinator for the IDD Pilot Program plays a pivotal role in managing and facilitating comprehensive care plans for individuals with intellectual and developmental disabilities. This position ensures that participants receive coordinated, person-centered services that promote their health, well-being, and independence. The Care Coordinator acts as a liaison between healthcare providers, community resources, families, and the individuals themselves to streamline access to necessary supports and services. By monitoring progress and adjusting care plans as needed, the role contributes to improved health outcomes and quality of life for program members. Ultimately, the Care Coordinator's core functions include assessing individual needs, developing a person-centered support plan, coordinating services and care, and serving as the enrollee's advocate.
Minimum Qualifications:
With the following qualifications, have a minimum of two (2) years of relevant experience working with individuals with intellectual developmental disabilities:
Bachelor's degree in social work, sociology, psychology, gerontology, or related social services field.
Bachelor's degree in field other than social science
Registered Nurse (RN) licensed to practice in the state of Florida.
Licensed Practical Nurse (LPN) with a minimum of four (4) years of relevant experience working with individuals with intellectual developmental disabilities.
Relevant professional human service experience may substitute for the educational requirement on a year-for-year basis.
Preferred Qualifications:
Master's degree in social work, public health, or a related discipline.
Certification in care coordination or case management (e.g., CCM, CCRC).
Experience with Medicaid waiver programs or other disability support services.
Familiarity with behavioral health interventions and supports.
Responsibilities:
Serve as the primary point of contact for the enrollee and their authorized representatives.
Assess needs, identify care gaps, and develop a person-centered support plan.
Coordinate services and care across the continuum and facilitate communication with providers and community resources.
Provide education and support on available resources and self-advocacy.
Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.
Billing Representative
Patient service representative job in Fleming Island, FL
Job DescriptionDescription:
SUMMARY: This position is responsible for preparing and billing patients and insurances, receiving and posting receipts to billing systems, making cash deposits electronically, and reconciling these accounts accurately as well as maximizing payment amount and turn-around time.
DUTIES AND RESPONSIBILITIES:
· Processing medical and/or vision claims generated within the practice management software system daily
· Create claim batches and process all insurance claims daily
· Understanding of claim edits and know the appropriate actions to take to correct the claim prior to submission
· Prepare claim resubmissions, appeals and reviews
· Research correct ICD and CPT codes to get claims paid for any rejections
· Contact patient when necessary to obtain correct information to get the claim paid
· Call insurance company when necessary to find out why claim is rejecting, and follow through by correcting information and resubmitting the claim for payment
· Work with clinics to gather additional information that may be needed to correct a claim for submission to payor
· Meet timely deadlines specified by management when billing charges
· Maintain organized filing system for uploaded batches
· Work well with team members
· Other duties as assigned
· Support and backup other areas of the department as needed
· Answer patient and insurance calls
Requirements:
QUALIFICATIONS:
· Positive, upbeat attitude
· Analytical Problem-Solving Skills
· Strong attention to detail
· Effectively manage multiple priorities
· Proficient computer skills including experience with Microsoft Excel and the internet
· Effective communication with peers, managers, and all individuals affiliated with the company
· Ability to work well in a team environment
· Deadline Driven
· High school diploma or equivalent is required
· Medical collections experience Preferred
· Customer service experience Preferred
· Experience in Ophthalmology, Ambulatory Surgery and NextGen/EMA is preferred
Patient Services Coordinator
Patient service representative job in Ocala, FL
Job Title: Patient Services Coordinator Job Type: Part Time (Monday, Friday and Saturday) Company: Radiology Associates of Ocala
About Us Radiology Associates of Ocala is a leader in diagnostic imaging and proudly recognized as a Breast Imaging Center of Excellence by the American College of Radiology. We are committed to delivering high-quality, patient-centered care in a supportive, professional environment. Join a collaborative, purpose-driven team making a real impact in the Ocala community through innovation in healthcare.
Position Overview
We are seeking a part-time Patient Services Coordinator to join our fast-paced outpatient imaging center. In this role, you will be the first point of contact for patients and play a vital part in ensuring a smooth and positive patient experience. You'll be responsible for accurately collecting and entering patient demographic and insurance information, verifying insurance details, and providing exceptional customer service.
Key Responsibilities
• Greet patients and collect copays, deductibles, and any outstanding balances
• Review scheduled appointments and radiology orders for accuracy
• Answer multi-line phone system and direct calls appropriately
• Verify insurance information and ensure all necessary authorizations are obtained
• Accurately enter demographic and insurance data into the system
• Provide excellent customer service to patients, addressing questions or concerns professionally
Qualifications
• High School Diploma or GED required
• Minimum of 1 year experience in a medical office or healthcare setting
• Strong computer and data entry skills
• Excellent customer service and communication skills
• Knowledge of medical terminology preferred
• Understanding of Medicare, Medicaid, PPOs, and HMOs is a plus
Benefits
Radiology Associates of Ocala offers a competitive and comprehensive benefits package, including:
• Affordable Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Paid Holidays
• Paid Life and AD&D Insurance
• Employee Assistance Program (EAP)
• Travel Assistance and Identity Theft Protection
• Employee Recognition Programs
• 401(k) Retirement Program
• Employee Referral Bonus Program
Additional Information
Equal Opportunity Employer - We comply with all applicable federal, state, and local laws.
Drug-Free & Tobacco-Free Workplace - We are committed to a safe and healthy environment.
E-Verify Participant - We participate in E-Verify to confirm work eligibility in the U.S.
Auto-ApplyDental Front Desk Coordinator
Patient service representative job in Ocala, FL
Job Description Busy dental office seeking a full time front desk person and/or dental assistant Mon - Fri. The ideal candidate must be self-motivated, detail-oriented and have experience in an office environment. We are a patient focused office so dental experience is preferred but willing to train the right person.
Responsibilities include but not limited to:
Greet Patients/ Check In
Answer Phones
Confirm/ Schedule Appointments
Verify Dental Insurance
Collect Patient Payments/ Check Out
Maintain a Clean Front Desk and Waiting Room Area
Patient Advocate Part-Time (Medical Cannabis)
Patient service representative job in Gainesville, FL
Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.
At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next.
The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.
For more information, please visit ********************
Job Summary
The Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is compassionate, genuine, and respectful. Patient Advocates are expected to contribute to making their Dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit. Patient Advocates also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.
Duties and Responsibilities
* Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
* Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
* Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
* Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a "Customer first" acuity.
* Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.
* Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
* Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for "everything cannabis".
* Performs other duties as assigned by the Manager and/or Store Lead.
* Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.
Qualifications
* Must stay current and adhere to all policies and regulations of the state cannabis agency.
* Must meet age requirement as outlined by state cannabis agency.
* Able to pass all background checks as required by state cannabis agency.
* Able to accommodate scheduling that may include varied shifts, weekends and holidays.
* Maintain regular and punctual attendance.
Education
High school diploma/GED required
Experience
* 1-3 years' experience working in a cannabis retail setting preferred
* Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
Knowledge, Skills, and Abilities
Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.
Direct reports
No direct reports
Working conditions
* Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
* Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors.
Physical requirements
* The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
* Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines.
* The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
* Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
* Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
Auto-ApplyMedical Payroll, Billing, and Collections Specialist
Patient service representative job in Gainesville, FL
Job DescriptionMedical Payroll, Billing, and Collections SpecialistNurseCore has an exciting opportunity for you! We are seeking a Medical Payroll, Billing, Collections for our Gainesville, Forida location. As a national leader in home care services and medical staffing, we offer competitive compensation, benefits and the chance to build a rewarding and fulfilling career. If you're motivated, enthusiastic, and have experience in medical billing and collections, we want you to be on our team! Join us at the heart of healthcare, apply today!
Responsibilities
The Medical Payroll, Billing, and Collections Specialist is responsible for preparing field payroll and customer billing for processing to ensure accurate and timely delivery of payroll payments to employees, invoices and collecting payments from customers including third party insurance.
Compiles and reviews for accuracy all required billing and payroll reports and provides information to Branch Director and Corporate Payroll Department as required
Prints, reviews and mails invoices within company timeframe, including required documentation required by payor to process claim
Prints accounts receivable reports and provides copy to Branch Director on weekly basis
Reviews accounts receivable reports for short pays, unapplied payments and skipped invoices
Researches information and contacts clients in timely manner to resolve issues
Maintains on-going contact with clients to ensure prompt payments on all accounts
Sets up new staffing clients, ensuring pay/bill reflect contracted agreement
Requests credit checks on all new accounts and communicates same to Branch Director for decision regarding credit limits
Sets up new homecare clients and tracks, including:
Verify Insurance
Enter all information in ContinuLink on new homecare clients, including plan of care, pay/bill table, units/billing codes
Track physician's orders and plan of care for signatures
Monitor care authorizations weekly
Assist in maintaining clinical files
Processes all time slips within ContinuLink system weekly, in timely manner to include review and approval for billing and payroll
Investigates discrepancies; make adjustments and corrections as needed
Processes instant/advance checks for field employees in accordance with established company policy and timelines
Maintains complete payroll, billing and collection documentation and files
Assists in other areas of the office as needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Competence
To perform the job successfully, an individual should demonstrate the following competencies:
Good grammar, voice and diction
Basic computer and keyboarding skills
Excellent customer service skills (friendly, courteous and helpful)
Be able to read, write, and understand English.
Excellent attention to detail
Work well in a team environment
Able to maintain confidential information
Good time management skills
Education and Experience
High School diploma or equivalent
Two-three years related experience in medical billing and collections. Health care experience preferred.
Experience should emphasize problem-solving skills.
Computer Skills
Computer skills (excel, word, accounting software) Medicaid billing, accounts receivable, collections.
Beneficial Skills and Experience
Work experience in a home care or staffing environment.
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PATIENT SERVICES REPRESENTATIVE
Patient service representative job in Lake City, FL
Shape Your Future. Serve Your Community. Build Your Career with Palms! What Life Working at Palms Looks Like: Mission and Meaningful Work: PMG is a not for profit, Federally Qualified Health Center (FQHC). That means it's focused on serving underserved populations, offering affordable primary care and preventative services. For many people, that makes the work feel meaningful.
Stability & Growth: PMG has been around for a long time (since 1971) and we are still expanding!
Comprehensive Services & Variety: We offer a wide array of services - family medicine, pediatrics, dental, behavioral health, prenatal care, etc. - So working here gives exposure to different patient populations, conditions and settings.
Patient-Centered, Community Focus: PMG emphasizes accessible care (same day scheduling, weekend appointments, bilingual staff) and works in communities throughout North Florida. It is also a Patient Centered Medical Home (PCMH), meaning there's an emphasis on continuity of care, relationships with patients, etc.
Culture & Community: Many reviews say that PMG has a "friendly, compassionate, professional" environment. There is pride among the staff in giving back to the community.
Perks:
Competitive Wages
Comprehensive Health Coverage: Medical, Dental and Vision Insurance
Professional Development Opportunities
Employee Assistance Programs
Company Paid Life Insurance
401k with 5% Match
11 Paid Holidays
20 Days PTO
Recognition and Rewards
Community Impact
Position Summary
The Patient Services Representative (PSR) serves as the first point of contact for patients and other stakeholders seeking access to care at Palms Medical Group (PMG). This role is responsible for scheduling appointments, verifying patient information, and providing accurate and timely communication regarding PMG services. The PSR ensures a high standard of customer service and contributes to the overall efficiency and effectiveness of the patient's experience.
Description of Primary Responsibilities
1) Schedule appointments for patients:
a) Answer incoming calls promptly and professionally.
b) Accurately enter and update demographic information into the PMG electronic health record (address, telephone number, email, etc.).
c) Schedule patient appointments according to Palms Medical Group guidelines and protocols.
d) Inform patients of required documentation for appointments (eg: identification, insurance card, medications, office visit fee, hospital discharge records and verification of income - if applicable).
e) Monitor and respond to voicemails for assigned offices.
f) Provide clear, supportive responses to patient inquiries.
2) Act as a liaison for the patients:
a) Direct calls to appropriate departments or personnel as needed.
b) Exercise sound judgment and discretion in all interactions.
c) Escalate calls appropriately according to procedures.
d) Maintain accurate documentation of all communication and activities.
e) Meet or exceed performance expectations based on established metric requirements.
3) Patient Outreach and Follow Up:
a) Make outbound calls to cancel and reschedule patient appointments.
b) Contact patients for follow up after ER referrals to schedule hospital follow up appointments.
c) Review Quality portals to schedule hospital follow-up appointments.
4) Pre-visit workflow and Insurance Verification:
a) Update copay and insurance fields to ensure accurate pre-visit communication.
b) Verify insurance coverage using EHR system tools or external portals.
c) Prepare the patient chart by updating information from check-in software into EHR on assigned days, to include updated insurance, scanned cards, demographics, fees, etc.
d) Send pre-visit communications and alerts to patients and patient advocates.
e) Maintain knowledge of insurance types, including deductibles, premiums, PPOs, HMOs, and provider charges.
5) Responsible for Administrative duties:
a) Assist with special projects as call volume permits.
b) Perform other duties as assigned by Patient Services Coordinator, Patient Services Manager, EVP of Patient Services or CEO.
Requirements
Description of Primary Attributes
General Development:
1) Must demonstrate excellent customer service
2) Must exercise good judgement to handle calls appropriately
3) Must be organized, a self-starter and detailed oriented
4) Must be able to work independently and as part of a team
5) Must be able to handle call center environment, work quickly and multitask
6) Must be able to handle confidential and sensitive information
7) Assist in the training and mentoring of coworkers by sharing knowledge, providing guidance, and supporting skill development.
Professional & Technical Knowledge:
1) Employee will have a working knowledge of the following office equipment:
* Computer
* Multiline Telephone
* Headset
* Copier/Scanner/Fax
2) Employee will be expected to navigate and operate, Microsoft Office suite products, including Word, Excel and Teams
3) Expected to become proficient in navigating Nextgen, LUMA, QueueMetrics and other systems required for the optimal performance of job duties
Education & Experience:
1) High School Diploma or Equivalent
2) Prior customer service experience preferred, especially in a healthcare or call center environment
Communications Skills:
1) Must be able to effectively communicate complex and/or technical information to co-workers, patients and/or vendors
Physical/Mental/Emotional Demands:
* Standing for long periods of time
* Sitting for long periods of time
* Viewing a computer monitor for long periods of time
* Bending
* Stretching / Reaching
* Walking short distances
* Lifting up to 50 pounds
* Operating office equipment (computer, fax machines, telephones and copy machines)
* Reading forms / Instructions / Patients Charts
* Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone
* Exposure to potentially violent / irate patients
* Making decisions with little guidance
* Health / Safety Consideration of Position
* Exposure to chemical infectious / contagious illness
* Exposure to chemical and inhalation of antibiotics during reconstitution
* Exposure to X-Ray radiation
* Exposure to a variety of scents and odors
* Must utilize universal precaution in clinical or exposure situations as prescribed by federal state, and local guidelines and/or laws
PATIENT SERVICES COORDINATOR
Patient service representative job in Ocala, FL
Job Description
Job Title: Patient Services Coordinator Job Type: Part Time (Monday, Friday and Saturday) Company: Radiology Associates of Ocala
About Us Radiology Associates of Ocala is a leader in diagnostic imaging and proudly recognized as a Breast Imaging Center of Excellence by the American College of Radiology. We are committed to delivering high-quality, patient-centered care in a supportive, professional environment. Join a collaborative, purpose-driven team making a real impact in the Ocala community through innovation in healthcare.
Position Overview
We are seeking a part-time Patient Services Coordinator to join our fast-paced outpatient imaging center. In this role, you will be the first point of contact for patients and play a vital part in ensuring a smooth and positive patient experience. You'll be responsible for accurately collecting and entering patient demographic and insurance information, verifying insurance details, and providing exceptional customer service.
Key Responsibilities
• Greet patients and collect copays, deductibles, and any outstanding balances
• Review scheduled appointments and radiology orders for accuracy
• Answer multi-line phone system and direct calls appropriately
• Verify insurance information and ensure all necessary authorizations are obtained
• Accurately enter demographic and insurance data into the system
• Provide excellent customer service to patients, addressing questions or concerns professionally
Qualifications
• High School Diploma or GED required
• Minimum of 1 year experience in a medical office or healthcare setting
• Strong computer and data entry skills
• Excellent customer service and communication skills
• Knowledge of medical terminology preferred
• Understanding of Medicare, Medicaid, PPOs, and HMOs is a plus
Benefits
Radiology Associates of Ocala offers a competitive and comprehensive benefits package, including:
• Affordable Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Paid Holidays
• Paid Life and AD&D Insurance
• Employee Assistance Program (EAP)
• Travel Assistance and Identity Theft Protection
• Employee Recognition Programs
• 401(k) Retirement Program
• Employee Referral Bonus Program
Additional Information
Equal Opportunity Employer - We comply with all applicable federal, state, and local laws.
Drug-Free & Tobacco-Free Workplace - We are committed to a safe and healthy environment.
E-Verify Participant - We participate in E-Verify to confirm work eligibility in the U.S.