Patient Service Representative
Patient Service Representative Job In Blackwood, NJ
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are
Leading Radiology Forward
. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a
Patient Service Representative
,
you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
Greet and register patients in a friendly and service-oriented manner.
Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
Collect and log all co-pays and fees
Answer/transfer incoming phone calls.
Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
Coordinate with the back-office staff for timely and effective care of patients
Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
You Are:
Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service
To Ensure Success In This Role, You Must Have:
High School Diploma or GED
Intermediate to advanced computer skills
Strong multitasking and communication skills
Experience providing exceptional customer service
Medical terminology knowledge and recent medical/radiology office experience is preferred.
Patient Centered Representative
Patient Service Representative Job In Philadelphia, PA
Job Description
Greater Philadelphia Health Action *************** your total healthcare home with one of the largest healthcare practices in Philadelphia is seeking highly skilled and compassionate Vietnamese/English-speaking Patient Centered Representative (PCR) to help serve our patients in South Philadelphia.
GPHA offers GREAT PAY and EXCELLENT BENEFITS to include UPPER TIER medical, dental and vision plans, and 401(k) with LUCRATIVE company match!
PCR’s greet patients and visitors to the health centers in a friendly and courteous manner; provide direction/information to patients, visitors, guests and sales representatives professionally and cordially; teach and assist patients with patient Kiosk; and complete accurate registration process in GPHA’s Electronic Practice Management (EPM) System
Must have High School Graduate or equivalent diploma required; typing speed of at least 60 words per minute and telephone skills; CPR certified; Minimum of 2 years’ experience in a healthcare setting, and/or the combination of certificates relative to the Registration Assistant/Front Desk position desirable; comprehensive knowledge of insurance policies, medical terminology, and anatomy preferred; Knowledge of HMO/Managed Care practices preferred; fundamental knowledge of patient/provider scheduling modules.
At Greater Philadelphia Health Action, Inc. (GPHA), we respect diversity and promote equity through action, advocacy, and policy through a dedicated team of representatives committed to listening, learning, and enacting systemic change. We create different channels, outlets, and programs to enhance safe spaces within GPHA, creating a shared understanding and language around justice, diversity, equity, and inclusion. GPHA is an Equal Opportunity Employer. GPHA does not and will not discriminate in employment and personnel practices to include hiring, transferring and promotion practices on the basis of race, color, sex, age, handicap, disability, religion, religious creed, ancestry, national origin, or any other basis prohibited by applicable law.
Patient Service Representative - Medical - Chester
Patient Service Representative Job In Chester, PA
Job DescriptionSalary: $14 per hour
About Us
ChesPenn is a network of community health centers spanning Chester and Delaware Counties. Our mission is to provide quality, integrated, and culturally sensitive medical, dental, and behavioral healthcare to adults and children regardless of their income, insurance status, or ability to pay.
Simply put, our goal is to provide a healthcare home for every person living in the communities we serve. Be part of our mission to care for your community. This is a job that will love you back!
Position Summary:
ChesPenn Health Services is seeking a Patient Service Representative (PSR) for our Center for Family Health in Chester, PA. The PSR demonstrates ChesPenns commitment to quality, compassionate health care for every patient by providing prompt, courteous assistance to individuals who enter the community health center or who contact us by phone. The PSR works at the front desk, assisting patients with registration, appointments, and documentation and provides the first impression our patients have of our health center.
Qualifications
High school diploma or equivalent.
Previous experience in customer service, health setting preferred
Current COVID-19 and flu vaccine required
Knowledge, Skills and Abilities
Strong patient service skills
Good written and verbal communication skills in English, fluent Spanish a plus
Able to function independently in a fast-paced environment
Good computer skills
Ability to file alphabetically and numerically
Ability to meet approved minimal physical and medical standards
What Youll Do
Customer Service:
Greet patients and visitors in a cordial, courteous and professional manner
Provide an outstanding patient experience, addresses patient concerns and complaints with skill and respect
Ensure completion of all appropriate forms and assembly of charts for new patients
Verify and update information for returning patients
Answer incoming telephone calls courteously/retrieves messages and routes appropriately.
Schedule patient appointments
Clerical:
Generate encounter forms for attachment to patient charts.
Verify patient eligibility for insurance and/or sliding scale fees.
Collect co-payments, when necessary.
Maintain appointment schedule for providers on computer.
Input patient data into the computer.
Maintain patient chart records
Maintain confidentiality and security of patient medical records
Perform billing functions such as posting of charges and forwards necessary information to Billing Manager at the end of the day.
General:
Maintain a neat and orderly work area.
Attend organizational meetings and training events
Complete other duties as requested by supervisor
What We Offer
ChesPenn offers generous benefits, including:
Medical, dental, and vision insurance
401a retirement account, funded by ChesPenn
Life insurance
Generous vacation, sick, and personal leave
Tuition reimbursement
Employee Assistance Program
ChesPenn is an Equal Opportunity Employer
Because employees work with families and children and due to the sensitive nature of patient medical information, we requireall applicants who receive and accept employment offers tocomplete child abuse and criminal background checks before being hired.
NOTE:
ChesPenn uses a web-based application portal and emailing system to correspond with applicants.Please be sure to ********************************* to your contact list to ensure delivery of all correspondence from us.
Patient Service Representative
Patient Service Representative Job In Folsom, PA
Job Description
Join our Team at Premier!
Title: Patient Service Representative
Schedule: Monday-Friday. 3 days/week 7:00am-3:30pm, 2 days/week 10:00am-7:00pm.
About Us:
Premier is a leading orthopedic practice committed to diagnosing and treating a wide range of orthopedic injuries and conditions. We operate in over 50 locations and have more than 70 physicians dedicated to providing exceptional care across the Greater Philadelphia area. With a team of nearly 1,000 employees, we thrive in a supportive environment that prioritizes collaboration and patient satisfaction.
What We Offer:
Comprehensive benefits, including medical, vision, and dental plans, 100% employer-paid life insurance, and a 401(k) match.
Generous paid sick and vacation time.
7 Paid Holidays per year.
Flexible work hours.
Excellent opportunities for growth and advancement.
Employee referral reward program.
ESSENTIAL FUNCTIONS
Promptly greets and acknowledges patients. Informs Aides and Providers of the patient’s arrival.
Instructs patients in completion of medical history and other patient information forms and makes any necessary corrections to the patient's account as needed.
Obtains accurate and complete demographic and insurance information from patients and collects required financial contract/consent form(s), as well as reviews patients and guarantors’ information assuring all necessary documents are populated, completed, and signed correctly. Ensures all required authorizations and/or referrals are attached to patient appointments for that date of service.
Identifies and collects co-payments, co-insurances, and past-due account balances.
Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to the Practice Billing Department.
Evaluates patient financial status and establishes payment plans as needed based upon authority levels.
Accurately completes and interprets insurance and benefits verification. Notifies patients, designated family member(s), physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
Schedules follow-up appointments and notifies patient if service requires an authorization or referral.
Records all record requests in the system and reviews HIPAA requirements and patient Medical Record Request form prior to the release of patient information to any person other than the verified patient.
Communicates with patients in the lobby if physician or provider is running behind schedule.
Maintains a secure and accurate cash drawer, daily balances the cash drawer, and closing batch.
Protects patients’ rights by maintaining the confidentiality of personal and financial information; maintains patient confidentiality consistent with HIPAA requirements.
Maintains a clean and organized front office workspace.
QUALIFICATIONS
High school diploma/GED or equivalent working knowledge experience preferred.
Minimum of one-two years of patient registration/front office experience in a medical or healthcare setting.
Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Athena or another Electronic Medical Records experience is highly preferred.
Previous experience in collecting money is preferred.
Knowledge of insurance rules and regulations including eligibility and referral requirements.
Able to verify the eligibility of each payer, per patient according to defined parameters.
Knowledge of medical terminology and HIPAA Guidelines.
Skill in customer service.
Ability to maintain patient confidentiality in accordance with HIPAA Guidelines.
Ability to demonstrate empathy, concern, good listening skills, and compassion for all patients.
Patient Service Representative
Patient Service Representative Job In Philadelphia, PA
Job Description
Patient Service Representative (PSR)
Competitive fee for service
Flexibility – work around your schedule
Lifesaving medical technology
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD) and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest® has been worn by hundreds of thousands of patients and saved thousands of lives.
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest®, is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest ®.
LifeVest® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest® patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time – before/after work, and on days off.
Responsibilities:
Contact caregivers and family to schedule services
Willingness to accept assignments which could include daytime, evenings, and/or weekends.
Travel to patient’s homes and health care facilities to provide services
Train the patient and other caregivers of patient (if applicable) in the use of LifeVest®
Program LifeVest® according to the prescribing physician’s orders
Measure the patient and determine correct garment size
Review with patient, and have patient sign, all necessary paperwork applicable to the service.
Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment
Manage device and garment inventory
Disclose family relationship with any potential referral source
Qualifications:
Have 1 year patient care experience
Patient experience must be in a paid professional environment (not family caregiver)
Patient experience must be documented on resume
Completion of background check
Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL
Disclosure of personal NPI number (if applicable)
Valid driver’s license and car insurance and/or valid state ID
Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order
Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically
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Patient Service Representative
Patient Service Representative Job In Wilmington, DE
Job Description
Simon Eye and Center for Advanced Eye Care are partner practices with a combined 27 Optometrists, 8 Ophthalmologists, and 150 staff serving patients across the state of Delaware and in Pennsylvania with locations in West Chester and Bucks County. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.
As the initial point of contact for Simon Eye, the Patient Service Representative is responsible for developing a positive relationship with and providing a WOW experience for our patients. In this role, you will be an integral part of a team committed to delivering the high level of customer service and patient centered care that have made Simon Eye the most trusted provider of eye care in Delaware.
What You'll Do:
Respond to incoming patient phone calls, keep accurate records of patient interactions and transactions
Schedule patient appointments, including outbound annual appointment reminders
Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed
Perform patient verifications
Contact patients via telephone to confirm upcoming appointments
What You’ll Need:
At least 2 years of experience providing exceptional customer service, preferably in a call center and/or medical environment
Ability to understand and communicate patient insurance and other information in a clear and professional manner
Ability to work quickly and accurately while maintaining a positive patient experience.
Proficiency in using computer databases including typing accuracy
High level of professionalism and self-motivation
Ability to work two evenings per week and two Saturdays per month to meet patient needs
About Us
We help bring the world into focus so our patients can achieve and enjoy all life has to offer. We achieve and maintain top levels of SERVICE, CURIOSITY, FRIENDLINESS, PROFESSIONALISM, and TEAMWORK for every patient, every time - all in pursuit of providing
Eye Care for Life
.
We are also committed to creating and maintaining a thriving, sustainable culture for our patients, doctors, staff, communities, and put more simply, everyone we interact with. We are proud to be the most trusted eye care provider in Delaware, voted Reader's Choice Best Optometrists, for nearly two decades!
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Patient Service Representative
Patient Service Representative Job In Warrington, PA
Job DescriptionBenefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Benefits/Perks
Great small business work environment
Flexible scheduling
Paid time off, health insurance, dental insurance, retirement benefit, and more!
Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary
To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.
Responsibilities
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
Register patients, update patient records, verify insurance accurately and timely, and check patients out
Determine, collect, and process patient payments and address collection and billing issues
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation
Other duties and responsibilities as assigned
Qualifications
High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.
Patient Services Representative
Patient Service Representative Job In Warrington, PA
Job Description
Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.
If you're a Patient Services Representative looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people’s lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments.
We have an immediate opening for a full-time Patient Services Representative to join our Warrington, PA team. The schedule is working Monday - Friday from 7 am - 4:30 pm.
How You'll Contribute:
We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Services Representative is responsible for:
Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
Schedule appointments
Address customer/patient issues and insure effective short-term and long-term resolution
Provide timely feedback to the practice regarding service failures or patient concerns
Consult with patients regarding their benefits, coverage and financial options
Greet patients and visitors to the office and providing high level of customer service
Required to work
occasional
weekends and holidays
What You'll Bring:
The skills and education we need are:
Minimum 2 years of applicable work experience
High School diploma required
Extensive knowledge of insurance/benefits, medical terminology and medical billing
Experience working in an OB/GYN office is a plus
Strong communication skills, independent worker, detailed-oriented, computer savvy
High level of customer service essential
More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.
What We Offer:
Competitive pay + bonus
Comprehensive training
Ability to make an impact in the communities we serve
At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!
To learn more about our company and culture, visit here.
Patient Service Representative Lead
Patient Service Representative Job In Paoli, PA
Job DescriptionDescription:
The Patient Service Representative Lead is responsible for clerical tasks such as answering the phones, greeting patients and visitors, scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, check-in and check-out, collecting co-payments, deductibles, and any other patient owed account balance, filing and medical records.
The Patient Services Representative Lead must ensure that all procedures, from pulling correct patient files to charting insurance information, are closely followed so that the medical team can concentrate on the well-being of the patients.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
Performs the role of front desk associate when staffing needs require.
Maintains cleanliness and professional appearance of the front office area of the clinic.
Reviews all front office activities to ensure registration accuracy and successful collections, coordinates with management for process improvements.
Works directly with Front Office Supervisor on daily operations.
Maintains full provider schedules.
Assists with periodic staff meetings with front office team members.
Monitors the flow of patient check in and check out. Keeps patients informed of delays.
Ensures that end-of-day clinical activities are satisfactorily completed to include but not limited to: day’s voicemails are handled and work queues have been touched and handled.
Provides weekly reports to Management on Provider schedules.
Answers patient questions and responds or resolves patient concerns or frustrations. Researches, deescalates and forwards to the appropriate staff member any patient complaints.
Acts as point person in the absence of the Office Supervisor. Assists with the supervision of work and performance of front office.
Handles ordering of office supplies for staff.
Collects patient past due balances.
Generates batch transmittal reports for each day.
Ensures proper hand-off of responsibilities once their task is completed.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Performs other position related duties as assigned.
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
N/A
KNOWLEDGE | SKILLS | ABILITIES
Knowledge of healthcare field and medical office protocols/procedures.
Knowledge in healthcare systems operations such as EMR. Skill in using computer programs and applications including Microsoft Office.
Knowledge of medical terminology, healthcare coding systems, and clinics functions.
Knowledge of Medicare, Medicaid, managed care, and other third-party payer’s guidelines.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding a plus.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Customer-oriented with ability to remain calm in difficult situations.
Delivers exceptional patient service throughout all interactions.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to comprehend established office routines and policies.
Ability to identify problems and recommend solutions within the scope of his or her authority.
Ability to build relationships with patients and display empathy and compassion to patients.
Ability to work independently and manage deadlines.
Complies with HIPAA regulations for patient confidentiality.
Complies with all health and safety policies of the organization.
Requirements:
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work desired.
EXPERIENCE REQUIREMENTS
Experience that provides the necessary knowledge, skills, and abilities to perform the functions of the job.
Minimum of 1-3 years’ customer service experience required; experience in a in a physician office setting preferably within the urology specialty (preferred).
REQUIRED TRAVEL
N/A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%
Inventory Management Representative
Patient Service Representative Job In Trenton, NJ
Job Description
The Inventory Management Representative is responsible for handling diversified, multiple level accounts from a customer service standpoint. Maintain superior customer service and proactive Inventory Management practices for the client. Understand stock accountability. Control clients’ inventory while monitoring procedures to ensure accuracy and quality. Develop client specific documentation.
RESPONSIBILITIES:
Effectively manage the flow of material within the THG organization for their clients. Responsibilities include, but not limited to:
Process orders, post receipts and handle customer requests.
Maintain inventory levels and accuracy of items in stock.
Track shipments for various orders, i.e. conventions, etc.
Meet deadlines on stock related items
Provide superior customer service to customers.
Supply trending report analysis to client contacts as requested.
Develop and utilize quality control checklists.
Monitor and maintain reports for their accounts and for the department.
Cross-train within team for improved backup coverage.
Cross-train within functions to provide support on basic function related tasks.
Partner effectively with production and warehouse to insure stock reconciliation.
Recommend and implement process improvements.
Attend Team, Account and Customer meetings as required.
Demonstrate a strong commitment to quality and adhere to all ISO 9001 related standards.
Establish effective test plans, acceptance and regression.
Execute effective test plans, acceptance and regression.
Gather, interpret and communicate requirements – business and technical levels.
Ensure delivery, integrity and quality of work.
Transition (to client, coworkers, etc), as necessary, to ensure successful outcomes.
Comply with all safety policies and report any safety issues immediately to a manager.
Comply with all privacy policies and report any privacy infractions immediately to a manager.
All other duties/responsibilities as deemed appropriate by management.
SKILLS:
Excellent customer service skills.
Intermediate level knowledge on Microsoft Office Products – (Excel, Word)
Strong prioritization and organization skills with attention to detail and quality.
Understanding of stock accountability and inventory systems.
Ability to work effectively as a team member toward general results.
Knowledge of inventory management and willingness to learn new technologies.
Strong math skills
Strong interpersonal and communication skills
Demonstrate working proficiency of the English Language.
Effectively communicate with, but not limited to, English speaking employees/other business contacts (contractors, customers, vendors, etc).
Successfully comprehend business materials written in English (job assignments, instructions, etc).
Ability to learn cGMP requirements as it relates to their role -- required prior to working on cGMP service lines.
Ability to learn PDMA requirements as it relates to their role -- required prior to working on Prescription Drug service lines.
All other tasks/duties as assigned
QUALIFICATIONS:
Education: High School Diploma/ GED Required. College degree preferred
Physical Demands: Moderate lifting to 40 lbs.
EXPERIENCE:
Prior Experience: Minimum one year prior customer service or related experience preferred.
This description reflects in general terms the type and level(s) of work performed. It is not intended to be all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law
.
Front Desk Coordinator - Newtown Square, PA
Patient Service Representative Job In Newtown, PA
Job Description
Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have
continued to advance the quality and availability of Chiropractic care in the Wellness industry.
Pay Range $17 to $20/hr + Bonus Potential
Schedule: Thursday & Friday 10am-7pm and Saturdays 10am - 4pm.
What we are looking for in YOU and YOUR skillset!
Driven to climb the company ladder!
Possess a winning attitude!
Have a high school diploma or equivalent (GED).
Complete transactions using point of sale software and ensure all patient accounts are current and accurate
Have strong phone and computer skills.
Have at least one year of previous Sales Experience.
Participate in marketing/sales opportunities to help attract new patients into our clinics
Be able to prioritize and perform multiple tasks.
Educate Patients on wellness offerings and services
Share personal Chiropractic experience and stories
Work cohesively with others in a fun and fast-paced environment.
Have a strong customer service orientation and be able to communicate effectively with members and patients.
Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
Providing excellent services to members and patients.
The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
Answering phone calls.
Re-engaging inactive members.
Staying updated on membership options, packages and promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Maintain the cleanliness of the clinic and organization of workspace
Confident in presenting and selling memberships and visit packages
Keeping management apprised of member concerns and following manager's policies, procedures and direction.
Willingness to learn and grow
Accepting constructive criticism in a positive manner and using it as a learning tool.
Office management or marketing experience a plus!
Able to stand and/or sit for long periods of time
Able to lift up to 50 pounds
Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation’s largest operator, manager and franchisor of chiropractic clinics through
The Joint Chiropractic
network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually,
The Joint Chiropractic
is a key leader in the chiropractic industry. Ranked number one on
Forbes’
2022 America's Best Small Companies list, number three on
Fortune’s
100 Fastest-Growing Companies list and consistently named to
Franchise Times
“Top 400+ Franchises” and
Entrepreneur’s
“Franchise 500®” lists,
The Joint Chiropractic
is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
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Patient Coordinator (Medical Receptionist - Full Time) - Delran
Patient Service Representative Job In Delran, NJ
Job Description
Schweiger Dermatology Group is one of the leading dermatology practices in the country with over 400 healthcare providers and over 115 offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, and Minnesota. Schweiger Dermatology Group provides medical, cosmetic, and surgical dermatology services with over 1.5 million patient visits annually.
Our mission is to create the
Ultimate Patient Experience
and a great working environment for our providers, support staff and all team members.
Schweiger Dermatology Group has been included in the
Inc. 5000 Fastest Growing Private Companies in America
list for seven consecutive years. Schweiger Dermatology Group has also received
Great Place to Work certification
. To learn more, click here.
Schweiger Dermatology Group's Ultimate Employee Experience:
Multiple office locations, find an opportunity near your home
Positive work environment with the tools to need to do your job and grow
Full time employees
(30+ hours per week)
are eligible for:
Medical (
TeleHeath included)
, HSA/FSA, Dental, Vision by 1st of the month after hire date
Company HSA contribution
Eligible for 401K
Your birthday is an additional personal holiday
Company Sponsored Short Term Disability
Pre-tax savings available for public transit commuters
Part-time employees
(less than 30 hours)
Eligible for Dental, Vision, and 401K on 1st of the month after date of hire
Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services
Job Summary: Full-Time Patient Coordinator at our Delran Office. The Patient Coordinator executes all front office duties and provides support to patients, providers, and support staff. Open to no experience but has an interest in healthcare, teamwork experience, and detail oriented with a flexible schedule.
Schedule: Full time, 30+ hours per week. Availability Monday through Friday with 1 Saturday per month during business hours of 6:45am-7pm. Open Flexibility to help cover in a team environment is needed.
Patient Coordinator/Medical Receptionist:
Proficiently and efficiently handle all incoming phone calls, scheduling-related tasks and online leads in a timely and knowledgeable fashion while creating a positive phone call experience for each caller.
Promote a professional and welcoming atmosphere to enhance quality of service and care offered to patients and for respective provider(s)
Understand provider to patient flow and anticipate provider's next steps to the best of their ability
Perform inventory responsibilities and stocking of supplies and equipment as requested
Attend all in-house training and continued education opportunities
Qualifications:
Healthcare Experience is preferred.
Medical Receptionist Experience preferred.
Experience using EMR software and patient scheduling systems preferred.
Must be computer savvy and familiar with Microsoft Word, Excel and Outlook.
Strong communication, interpersonal, and organizational skills.
Excellent patient relation and customer services skills.
Must be professional, reliable and dedicated employee.
Prefer prior experience working in a dermatology / medical environment preferred.
Open availability to work during weekdays and weekends.
Schweiger Dermatology Group, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law.
Schweiger Dermatology Group does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.
Medical Receptionist
Patient Service Representative Job In Wilmington, DE
Job Description
A fast-growing Dermatology practice with multiple locations throughout New York City and now we are opening in Delaware, we are searching for a friendly, driven, hard-working Receptionist.
This is an amazing opportunity for someone who would like to begin their career in the medical industry and is passionate about patient care. The ideal candidate has 1+ years experience as a medical receptionist and strong communication and leadership skills. The open job position requires you to be available to work on weekends.
We are looking for:
1+ years of experience as a Medical Receptionist
Excellent communication and customer service skills
Excellent computer skills
Detail-oriented and comfortable multi-tasking
Weekend availability
Dermatology experience preferred
eClinicalWorks experience preferred
What we offer to you:
Competitive hourly rate based upon experience
Many Opportunities for Career Growth
Excellent Benefits Package (medical, dental, vision)
401K
PTO hours
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Front Office Coordinator
Patient Service Representative Job In Collegeville, PA
Job DescriptionDescription:
Job Title: Front Office Coordinator
Employment Classification: Non-exempt, Hourly
Status: Full Time
Travel Required: Yes, Blue Bell, Pottstown and Jenkintown
The Front Office/Patient Access Coordinator is responsible for demonstrating knowledge and application of job duties and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.
Summary of Duties and Responsibilities
Check patients in and out
Copy/scan insurance cards
Take patient photo
Collect co-pays and deductibles
Post payments to patient account
Encourage portal utilization
Ensure that all required consent forms are signed
Balance all money collected at the end of day and prepare deposit
Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
Enter patient demographics, insurance, and referral information into IMS
Prepare front desk prior to the start of clinic: confirm benefits on all testing patients, print schedules, unroll phones (if applicable), prepare all paperwork, and check messages
Scan testing sheets and all other paperwork as needed
Cancel and reschedule appointments as needed
Keep up with medical records requests, medical records phone messages and reminders, chart views, and scan old charts into IMS as requested
Process Allergy Zone purchases
Responsible for individually assigned front office tasks; reminders and cancellations, failed faxes, send online survey, DOMA calls, returned mail, website appointment requests, insurance needed reminders, night calls, recall cards, adding new referring providers to IMS, recall report, and patient portal responses
Maintain and follow HIPAA policies and procedures
Travel to satellite clinics as scheduled
Requirements:
Abilities, Knowledge and Skills
Effective communication skills to include:
Ability to fluently speak and read English
Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals
Ability to communicate effectively, verbally and written, with all levels of staff and patients
Education, Prior Work Experience, Special Skill And Knowledge Requirements
High school diploma or GED required
Prior medical office experience, preferred
Strong computer skills
Must be a quick learner, organized, and team oriented
Excellent communication and customer service skills
Previous customer service experience
Valid Driver’s License required
Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks
Ability to travel to satellite offices, as needed
Must be at least 18 years of age
Ability to work with patients directly and pleasantly
Ability to work independently
Physical Demands and Work Environment
Physical Demands
The physical demands described, here, are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the physical demands.
While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
The employee frequently is required to stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit. On average, front office staff may be sitting 80% of their shift.
The employee must occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Specific communication abilities required by this job include the ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information.
Work Environment
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.
The noise level in the work environment is usually moderate; lighting is in the standard range.
The employee is subject to diseases and conditions that exist in a healthcare setting.
EEOC Compliance
Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please use link to complete this survey to be considered: ********************************* M7SYDhF
Patient Service Representative
Patient Service Representative Job In Cherry Hill, NJ
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are
Leading Radiology Forward
. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a
Patient Service Representative
,
you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
Greet and register patients in a friendly and service-oriented manner.
Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
Collect and log all co-pays and fees
Answer/transfer incoming phone calls.
Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
Coordinate with the back-office staff for timely and effective care of patients
Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
You Are:
Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service
To Ensure Success In This Role, You Must Have:
High School Diploma or GED
Intermediate to advanced computer skills
Strong multitasking and communication skills
Experience providing exceptional customer service
Medical terminology knowledge and recent medical/radiology office experience is preferred.
Patient Service Representative
Patient Service Representative Job In Broomall, PA
Job Description
Join our Team at Premier!
Title: Patient Service Representative
Schedule: Monday-Friday. 3 days/week 7:00am-3:30pm, 2 days/week 10:00am-7:00pm.
About Us:
Premier is a leading orthopedic practice committed to diagnosing and treating a wide range of orthopedic injuries and conditions. We operate in over 50 locations and have more than 70 physicians dedicated to providing exceptional care across the Greater Philadelphia area. With a team of nearly 1,000 employees, we thrive in a supportive environment that prioritizes collaboration and patient satisfaction.
What We Offer:
Comprehensive benefits, including medical, vision, and dental plans, 100% employer-paid life insurance, and a 401(k) match.
Generous paid sick and vacation time.
7 Paid Holidays per year.
Flexible work hours.
Excellent opportunities for growth and advancement.
Employee referral reward program.
ESSENTIAL FUNCTIONS
Promptly greets and acknowledges patients. Informs Aides and Providers of the patient’s arrival.
Instructs patients in completion of medical history and other patient information forms and makes any necessary corrections to the patient's account as needed.
Obtains accurate and complete demographic and insurance information from patients and collects required financial contract/consent form(s), as well as reviews patients and guarantors’ information assuring all necessary documents are populated, completed, and signed correctly. Ensures all required authorizations and/or referrals are attached to patient appointments for that date of service.
Identifies and collects co-payments, co-insurances, and past-due account balances.
Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to the Practice Billing Department.
Evaluates patient financial status and establishes payment plans as needed based upon authority levels.
Accurately completes and interprets insurance and benefits verification. Notifies patients, designated family member(s), physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
Schedules follow-up appointments and notifies patient if service requires an authorization or referral.
Records all record requests in the system and reviews HIPAA requirements and patient Medical Record Request form prior to the release of patient information to any person other than the verified patient.
Communicates with patients in the lobby if physician or provider is running behind schedule.
Maintains a secure and accurate cash drawer, daily balances the cash drawer, and closing batch.
Protects patients’ rights by maintaining the confidentiality of personal and financial information; maintains patient confidentiality consistent with HIPAA requirements.
Maintains a clean and organized front office workspace.
QUALIFICATIONS
High school diploma/GED or equivalent working knowledge experience preferred.
Minimum of one-two years of patient registration/front office experience in a medical or healthcare setting.
Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Athena or another Electronic Medical Records experience is highly preferred.
Previous experience in collecting money is preferred.
Knowledge of insurance rules and regulations including eligibility and referral requirements.
Able to verify the eligibility of each payer, per patient according to defined parameters.
Knowledge of medical terminology and HIPAA Guidelines.
Skill in customer service.
Ability to maintain patient confidentiality in accordance with HIPAA Guidelines.
Ability to demonstrate empathy, concern, good listening skills, and compassion for all patients.
Part Time Patient Service Representative
Patient Service Representative Job In Wilmington, DE
Job Description
Simon Eye and Center for Advanced Eye Care are partner practices with a combined 27 Optometrists, 8 Ophthalmologists, and 150 staff serving patients across the state of Delaware and in Pennsylvania with locations in West Chester and Bucks County. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.
As the initial point of contact for Simon Eye, the Patient Service Representative is responsible for developing a positive relationship with and providing a WOW experience for our patients. In this role, you will be an integral part of a team committed to delivering the high level of customer service and patient centered care that have made Simon Eye the most trusted provider of eye care in Delaware.
What You'll Do:
Respond to incoming patient phone calls, keep accurate records of patient interactions and transactions
Schedule patient appointments, including outbound annual appointment reminders
Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed
Perform patient verifications
Contact patients via telephone to confirm upcoming appointments
What You’ll Need:
At least 2 years of experience providing exceptional customer service, preferably in a call center and/or medical environment
Ability to understand and communicate patient insurance and other information in a clear and professional manner
Ability to work quickly and accurately while maintaining a positive patient experience.
Proficiency in using computer databases including typing accuracy
High level of professionalism and self-motivation
Ability to work 20 - 30 hours per week (schedule will be 11:30 a.m. - 3:00 p.m. on set days during the week which will be determined by manager) including 1-2 Saturdays per month (9a - 3pm)
About Us
We help bring the world into focus so our patients can achieve and enjoy all life has to offer. We achieve and maintain top levels of SERVICE, CURIOSITY, FRIENDLINESS, PROFESSIONALISM, and TEAMWORK for every patient, every time - all in pursuit of providing
Eye Care for Life
.
We are also committed to creating and maintaining a thriving, sustainable culture for our patients, doctors, staff, communities, and put more simply, everyone we interact with. We are proud to be the most trusted eye care provider in Delaware, voted Reader's Choice Best Optometrists, for nearly two decades!
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Patient Service Representative I
Patient Service Representative Job In Broomall, PA
Job DescriptionDescription:
MidLantic Urology was founded on the desire to advance urology health care for our patients. Our merger of the top urology groups in Philadelphia not only gives us the most recognizable and skilled urologists but also empowers us with the resources to continue to innovate with the most advanced treatments backed by clinical research.
Our approach comes directly from the private practice model. We believe in highly personalized and compassionate care. Our specialists are by our patient’s side throughout their entire care journey. With 47 state-of-the art locations located throughout the region, we strive to provide the most convenient access to all our patients.
The MidLantic Urology team thrives on pushing the envelope of what’s possible in urological medicine. Our advancement of urology health through clinical research makes us a stronger practice. We’re passionate about raising the bar for urological care in service of our patients. And we’re just getting started.
GENERAL SUMMARY
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
Welcomes and greets all patients and visitors, in person or over the phone.
Is responsible for keeping the front desk area clean and organized.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Performs other position related duties as assigned.
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
N/A
KNOWLEDGE | SKILLS | ABILITIES
Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.
Requirements:
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
EXPERIENCE REQUIREMENTS
Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
REQUIRED TRAVEL
N/A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%
Patient Service Representative
Patient Service Representative Job In Wilmington, DE
Job Description
Patient Service Representative (PSR)
Competitive fee for service
Flexibility – work around your schedule
Lifesaving medical technology
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD) and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest® has been worn by hundreds of thousands of patients and saved thousands of lives.
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest®, is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest ®.
LifeVest® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest® patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time – before/after work, and on days off.
Responsibilities:
Contact caregivers and family to schedule services
Willingness to accept assignments which could include daytime, evenings, and/or weekends.
Travel to patient’s homes and health care facilities to provide services
Train the patient and other caregivers of patient (if applicable) in the use of LifeVest®
Program LifeVest® according to the prescribing physician’s orders
Measure the patient and determine correct garment size
Review with patient, and have patient sign, all necessary paperwork applicable to the service.
Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment
Manage device and garment inventory
Disclose family relationship with any potential referral source
Qualifications:
Have 1 year patient care experience
Patient experience must be in a paid professional environment (not family caregiver)
Patient experience must be documented on resume
Completion of background check
Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL
Disclosure of personal NPI number (if applicable)
Valid driver’s license and car insurance and/or valid state ID
Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order
Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically
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Medical Receptionist
Patient Service Representative Job In Warminster, PA
Job DescriptionBenefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Benefits/Perks
Great small business work environment
Flexible scheduling
Paid time off, health insurance, dental insurance, retirement benefit, and more!
Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary
To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.
Responsibilities
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
Register patients, update patient records, verify insurance accurately and timely, and check patients out
Determine, collect, and process patient payments and address collection and billing issues
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation
Other duties and responsibilities as assigned
Qualifications
High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.