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Client Services Representative
Venbrook 3.3
Patient service representative job in Irvine, CA
JOB TITLE: Client ServicesRepresentative (CSR) - Employee Benefits
DEPARTMENT: Employee Benefits
CLASSIFICATION: Non-Exempt
LANGUAGE REQUIREMENT: Bilingual English and Spanish
COMPENSATION: Hourly wage: $28.85 - $33.65 Based on experience
COMPANY OVERVIEW:
Venbrook is a privately held insurance brokerage and risk management firm providing tailored solutions across employee benefits, property and casualty, and specialty lines.
Our teams support clients through direct service, accountability, and clear communication.
Our culture emphasizes ownership, collaboration, and trust.
We offer a comprehensive benefits package:
401k with employer match
Medical, dental, vision, life, and disability insurance
Paid Time Off
Paid holidays
Paid sick leave
Professional development opportunities
Flexible work arrangements
JOB SUMMARY:
The Client ServicesRepresentative supports employees and HR contacts with day-to-day benefit inquiries.
You operate in a high-volume, member-facing environment.
You resolve routine issues and escalate complex matters following defined guidelines.
Your work supports a consistent member experience and reduces service interruptions for Account Management teams.
DUTIES/RESPONSIBILITIES:
Employee and Member Support
Serve as the primary contact for benefit inquiries via phone and email
Explain coverage, eligibility, and benefit usage in clear terms
Guide members through carrier portals, mobile applications, and ID card access
Support employees during open enrollment
Provide bilingual support in English and Spanish
Routine Benefits and Claims Support
Process ID card requests and replacements
Confirm provider network participation
Respond to basic claim status inquiries
Verify eligibility and enrollment changes
Add or remove dependents
Provide prescription refill guidance
Address standard open enrollment questions
Issue Identification and Escalation
Identify issues requiring escalation
Route cases to Account Management per internal guidelines
Ensure complete documentation prior to escalation
Maintain ownership until successful handoff is confirmed
Documentation and Collaboration
Document all interactions and outcomes in the CRM system
Track open items through resolution
Partner with Account Managers and Advocacy teams
Identify recurring issues and share trends with leadership
EDUCATION & EXPERIENCE:
Required Skills & Qualifications
· One to three years of experience in employee benefits, insurance
· Bilingual English and Spanish
· Clear written and verbal communication skills
· Ability to manage high call and email volume
· Strong organization and follow-through
· Professional and composed in time-sensitive situations
Preferred Qualifications
· Experience in an employee benefits brokerage or consulting environment
· Knowledge of health and welfare benefit plans
· Experience with CRM or benefits administration platforms
· Working knowledge of Outlook, Word, and Excel
Measures of Success
Timely resolution of routine member issues
Clear and complete escalation documentation
Positive member experience feedback
Reduced disruption to Account Management workflows
$28.9-33.7 hourly 4d ago
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Patient Registration Representative
Talentburst, An Inc. 5000 Company 4.0
Patient service representative job in Irvine, CA
Representative, Patient Registry
Duration: 6+ months contract with high possibilities of extension/conversion
The main function of a patient registry representative is to gather patient data for entry and perform verification of entered data
Key responsibilities:
• Sort and organize incoming mail by date
• Prepare data records for entry in system
• Collect missing information from external customers including hospital staff and doctor offices
• Review and evaluate patient and event information received, may gather additional data to determine if event should be forward to the Complaint Department.
• Perform data entry of implant patient registry (IPR) data
• Perform verification of IPR data
• Respond and answer basic patient registry questions
• Participate in projects and may identify potential improvement opportunities to optimize process for Supervisor review
Additional Skills:
• Ability to type 55 wpm accurately
• Good computer skills including usage of MS Office Suite
• Good written and verbal communication and interpersonal relationship skills
• Basic knowledge and understanding of complaint, HIPAA, and GDP regulations
• Good problem-solving skills
• Ability to manage confidential information with discretion
• Strict attention to detail
• Ability to interact professionally with internal customers
• Ability to work in a fast paced environment
• Must be able to work in a team environment, including inter-departmental teams
• Ability to provide feedback in a professional, direct, and tactful manner
Education and Experience:
• Associate's Degree or equivalent in related field
• 2-4 years of experience required
$35k-41k yearly est. 4d ago
Patient Registry Representative
Hydrogen Group
Patient service representative job in Irvine, CA
Title: Patient Registry Representative
Schedule: Standard Office Hours
Duration: 6-Month Contract
Pay Range: $19.00 - $23.50/hr
The Patient Registry Representative is responsible for collecting, reviewing, entering, and verifying patient registry data. This role supports data accuracy, regulatory compliance, and efficient processing of patient and event information.
Key Responsibilities:
Data Collection & Processing
Sort and organize incoming mail by date and priority.
Prepare data records for entry into internal systems.
Perform data entry and verification of Implant Patient Registry (IPR) data.
Review and evaluate patient and event information received.
Gather additional information as needed to determine whether events should be forwarded to the Complaint Department.
Stakeholder Communication
Collect missing or incomplete information from external contacts, including hospital staff and physician offices.
Respond to and address basic patient registry inquiries in a professional manner.
Quality & Process Support
Ensure accuracy, completeness, and compliance of entered data.
Maintain confidentiality of sensitive patient information.
Participate in departmental projects and identify potential process improvement opportunities for supervisor review.
Required Skills & Qualifications
Technical & Functional Skills
Ability to type at least 55 words per minute with accuracy.
Proficiency with computers and Microsoft Office Suite.
Basic knowledge of complaint handling, HIPAA, and GDP regulations.
Core Competencies
Strong written and verbal communication skills.
Excellent attention to detail and organizational skills.
Strong problem-solving abilities.
Ability to manage confidential information with discretion.
Capability to work effectively in a fast-paced environment.
Ability to work collaboratively in team and cross-functional settings.
Professional, tactful approach when providing feedback or interacting with internal stakeholders.
Education & Experience
Associate's Degree or equivalent in a related field.
2-4 years of relevant experience required.
$19-23.5 hourly 4d ago
Customer Service Representative
Kellyconnect | Contact Center Solutions
Patient service representative job in Irvine, CA
For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer servicerepresentative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Schedule/Compensation Details: Attractive hybrid work solution that offers the best of both worlds
Office Rotation: Tuesday/Thursday & every other Friday
Must live in commutable distance to Irvine, California
Work from Home Rotation: Monday/Wednesday & every other Friday
Competitive pay rate- $26
Why should you apply:Medical and dental benefits
Opportunity to gain valuable experience.
Enjoy a positive and supportive work environment.
Paid training to ensure you have the skills & knowledge to succeed.
What's a typical day as a Customer ServiceRepresentative? You'll be:
Processing product complaints through queues and other communication channels.
Maintaining a positive experience while investigating complaints in a timely and courteous manner.
Accurately updating databases with pertinent details & product information.
Escalating issues based on severity to appropriate levels as needed.
Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints.
This job might be an outstanding fit if you:
Have a high school diploma or equivalent.
Have at least 3 years of customer service experience and call center experience
Have strong problem- solving and organizational skills.
Are able to work in a fast-paced environment.
Are able to work a hybrid work schedule comprised of weekly office & remote requirements.
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer ServiceRepresentative today.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca de kelly
El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
$26 hourly 4d ago
Customer Service Representative
Vaco By Highspring
Patient service representative job in Irvine, CA
Our client is seeking a dependable and customer-focused Customer ServiceRepresentative to serve as a key point of contact for customers. This role is ideal for someone who enjoys helping others, solving problems, and providing a positive experience while working in a fast-paced, team-oriented environment.
Key Responsibilities
Respond to customer inquiries via phone, email, and/or chat in a professional and timely manner
Resolve customer questions, concerns, and issues while ensuring a high level of satisfaction
Document customer interactions accurately in internal systems
Process orders, returns, account updates, or service requests as needed
Collaborate with internal teams (sales, operations, billing, etc.) to resolve escalated issues
Follow established processes, policies, and service standards
Identify opportunities to improve the customer experience
Qualifications
1-3+ years of experience in customer service, call center, or client support roles
Strong communication and interpersonal skills
Ability to remain calm, professional, and solution-oriented
Basic computer proficiency and ability to learn new systems quickly
Strong attention to detail and follow-through
Nice to Have
Experience in a high-volume or phone-based support environment
Familiarity with CRM or ticketing systems (Salesforce, Zendesk, etc.)
Bilingual skills a plus
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
$32k-41k yearly est. 1d ago
24/hour Patient Service Representative (Nightshift)
Teksystems 4.4
Patient service representative job in Mission Viejo, CA
Registration Clerk (PM Shifts) Well-Known Hospital Job Category: Registrar / PatientServiceRepresentative Placement Type: Contract-to-Hire Pay Rate: $24/hr. About the Role: We are seeking a compassionate, serviceoriented Registration Clerks to support the Emergency Department (PM). These clerks serve as the first point of contact for patients and visitors, ensuring a smooth and professional registration experience in a fastpaced hospital environment. If you are empathetic, punctual, eager to learn, and committed to patient care, this is an excellent opportunity to grow your healthcare career.
Emergency Department - Night Shift (2 openings)
* Start times: 7:00 PM / 7:30 PM / 8:00 PM
Key Responsibilities
* Register patients quickly and accurately upon arrival
* Collect and verify demographics, insurance information, consent forms, and authorizations
* Provide empathetic, professional customer service to patients in distress
* Collaborate closely with nurses, physicians, EMTs, and administrative teams
* Push and maneuver a computeronwheels workstation throughout the ER
* Run required reports, complete selfpay processes, and audit accounts for insurance and copay accuracy
* Follow department workflows based on insurance type, outofstate needs, and special circumstances
* Maintain accuracy, confidentiality, and compliance with hospital policies
* Adapt to a dynamic, fastpaced, and often chaotic ER environment
Required Skills (MustHaves)
* Strong customer service with genuine empathy
* Professional, punctual, reliable, and composed
* Teamoriented and confident communicator
* Ability to multitask in a busy, highvolume environment
* Comfortable working around trauma situations, blood, critical injuries, and behavioral health cases
* Comfortable being on your feet and moving equipment
Preferred Skills (NicetoHaves)
* Previous hospital or clinical experience
* Familiarity with EMR systems, insurance verification, or patient registration
* Medical Assistant or Nursing education helpful
* Strong attention to detail and dataentry accuracy
Work Environment
* Fastpaced ER and outpatient areas
* High patient volume with varied, often urgent needs
* Collaborative team environment alongside RNs, physicians, EMTs, transport staff, and firefighters
* Must be comfortable with traumacenter exposure, including critical incidents and diverse patient populations
What Makes This Opportunity Unique
* Highly structured training with dedicated support
* Careeradvancing entry into hospital operations and patient access
* Meaningful, handson experience serving patients in vulnerable moments
* Opportunity for longterm growth within the healthcare system
*Job Type & Location*This is a Contract to Hire position based out of Mission Viejo, CA.
*Pay and Benefits*The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Mission Viejo,CA.
*Application Deadline*This position is anticipated to close on Jan 20, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$24-24 hourly 2d ago
Bilingual Patient Financial Advocate
Firstsource 4.0
Patient service representative job in Oceanside, CA
Hours: Tuesday-Saturday 10am-630pm
Pay Range: $19 - $21 hourly
Must be bilingual with English and Spanish
Join our team and make a difference!
The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.
Essential Duties and Responsibilities:
Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
Initiate the application process bedside when possible.
Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
Records all patient information on the designated in-house screening sheet.
Document the results of the screening in the onsite tracking tool and hospital computer system.
Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
Reviews system for available information for each outpatient account identified as self-pay.
Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
Other Duties as assigned or required by client contract
Additional Duties and Responsibilities:
Maintain a positive working relationship with the hospital staff of all levels and departments.
Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
Keep an accurate log of accounts referred each day.
Meet specified goals and objectives as assigned by management on a regular basis.
Maintain confidentiality of account information at all times.
Maintain a neat and orderly workstation.
Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
Maintain awareness of and actively participate in the Corporate Compliance Program.
Educational/Vocational/Previous Experience Recommendations:
High School Diploma or equivalent required.
1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
Previous customer service experience preferred.
Must have basic computer skills.
Working Conditions:
Must be able to walk, sit, and stand for extended periods of time.
Dress code and other policies may be different at each healthcare facility.
Working on holidays or odd hours may be required at times.
Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off
We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws.
Firstsource Solutions USA, LLC
$19-21 hourly 5d ago
Standardized Patient (SP)
Chapman University Careers 4.3
Patient service representative job in Irvine, CA
A Standardized Patient (SP) is trained to accurately portray a specific patient's role, assess clinical skills, and provide constructive feedback about a student's performance. SPs participate in the teaching and assessment of pharmacy students at Chapman University School of Pharmacy. Standardized Patient Program activities provide students with the opportunity to develop, practice, and enhance their interviewing skills, communication skills, and physical exam techniques.
Responsibilities
Standardized/Simulated Patient Duties 1. Case Portrayal & Clinical Encounters Accurately portray healthcare scenarios according to scripts provided by faculty or staff. Present medical histories, symptoms, behaviors, and emotional responses consistently across student encounters. Actively participate in Objective Structured Clinical Examinations (OSCEs), TOSCEs, Interprofessional Education ( IPE ) activities, or other simulation-based assessments. 2. Feedback & Evaluation Provide structured feedback to students on communication, professionalism, and clinical skills, as directed. Complete evaluation checklists, scoring rubrics, or electronic forms to assess student performance. 3. Training & Preparation Attending orientation and training sessions before participating in simulations. Review and memorize case scripts, patient histories, and key scenario details. Participate in rehearsals or practice sessions to ensure accurate portrayal of cases. 4. Professional Conduct & Confidentiality Maintain confidentiality of all student performance data and scenario information. Exhibit professionalism, reliability, and punctuality in all assigned events. Comply with school policies regarding attire, behavior, and conduct in simulation environments. 5. Administrative & Technical Duties Complete timekeeping or sign-in/out procedures for each simulation session. Use digital platforms or software (e.g., CORE or other tracking systems) to record feedback or confirm participation. Notify coordinators in advance if they are unable to attend scheduled sessions. 6. Optional / Role-Specific Duties Serve as a resource for faculty or staff in developing and refining simulation scenarios. 7. Perform other duties as assigned
Required Qualifications
Requirements: Meet specific case criteria (i.e., case demographics). Available for both training and interview/exam sessions of scheduled events. Access to the internet and technology for online training, scoring, scheduling, and communications. Open to being interviewed and physically examined by students or health professionals in the same manner that would occur if I were an actual patient/client. For SPs, physical examinations may include, but not be limited to, partially disrobing for noninvasive physical examination procedures/maneuvers such as listening to the heart and lungs, reflexes, pressing on the stomach, taking a blood pressure, and looking into the eyes, ears, nose and throat. Reliable and punctual. Have excellent communication skills. Be able to provide students with constructive feedback regarding their performance, following Chapman guidelines § Training or experience in health professions, communication, behavioral sciences, education, or performance preferred. Background check and drug screening are required as part of the Chapman University hiring process.
$34k-41k yearly est. 39d ago
CSR/Associate Broker
South Bay Search 4.0
Patient service representative job in Irvine, CA
Job Description
Entry-Level Associate Broker/CSR - Irvine, CA (In-Office)
No Prior Insurance Experience Needed
An established wholesale insurance brokerage is expanding its Irvine office and looking to add an Entry-Level Associate Broker to support a high-performing team. This is an excellent opportunity for someone eager to build a long-term career in the specialty insurance (E&S) space.
What You'll Do:
Support senior and inside brokers with day-to-day servicing tasks
Handle policy issuance, processing, and documentation
Learn how to build submissions and market accounts to carriers over time
Gain exposure to a wide variety of E&S accounts and client types
What We're Looking For:
No prior insurance experience required - open to motivated entry-level candidates
Backgrounds in sales, customer service, or office administration are a plus
Must be ambitious, detail-oriented, and eager to learn
Strong communicator who thrives in a collaborative, in-office environment
Compensation:
Base: Competitive Salary
Bonus potential after initial ramp-up period
Opportunity for long-term career growth within a fast-paced brokerage team
Location:
100% in-office - Irvine, CA
Ideal for someone who values team culture, energy, and hands-on learning
If you're looking to get your foot in the door of the insurance industry and grow within a dynamic, relationship-driven environment, this is an opportunity to build the foundation of a successful career.
$43k-59k yearly est. 27d ago
Patient Intake Representative
Mindlance 4.6
Patient service representative job in Corona, CA
Perform front desk activities, such as unlocking doors, starting computer, and answering the phone. Greet patient and enter patient health insurance information and collect current or past due payment amount(s). Call physician offices to confirm test orders and file records according to policy.
Additional Information
For any queries please call me @ ************.
$33k-39k yearly est. 2d ago
Access Specialist - DMH
Healthright 360 4.5
Patient service representative job in Pomona, CA
Prototypes offers residential and outpatient substance use disorder (SUD) treatment and mental health services. Prototypes is a leader in the field of SUD and Mental Health services community mental health, and criminal justice treatment. Prototypes installs hope that recovery is possible. This position is for our residential and outpatient co-occurring substance use and mental health treatment program. This position is for our ACCESS department which assist candidates in finding appropriate treatment, managing wait lists, and providing follow up.
Key Responsibilities
Respond to all phone, web, and walk in inquiries about all programs offered across campus, as well as programs offered at other locations.
Collaborate with community agencies to ensure access to treatment.
Complete brief screenings to ensure candidate is referred to appropriate care.
Verify insurance and other eligibility for all prospective clients.
Track and document pre- admissions paperwork, provide information for intake appointments, create client profiles, and input information into EHR.
Manage waitlists across multiple programs.
Maintain program trackers by inputting all internal and external referrals, verifying and tracking eligibility, and scheduling appointments.
Conduct follow-up calls to former clients to assess ongoing need and ensure contract compliance.
Complete and monitor daily call and access logs per funder requirements.
Provide live coverage of phone lines during business hours to provide appointments and referrals.
Maintains frequent communication with the treatment team and engages in regular consults.
Education and Knowledge, Skills and Abilities
Preferred experience working front desk/reception/back office in a medical, mental health or drug treatment facility.
Bilingual: Spanish preferred.
Experience working with homeless, mentally ill, and substance using clients.
Experience working with populations with varying lifestyles, ages, sexual orientations, ethnic and cultural backgrounds, gender variances, and economic status.
Tag: IND100.
$32k-36k yearly est. Auto-Apply 60d+ ago
Lead Patient Access Representative
San Antonio Regional Hospital 4.3
Patient service representative job in Upland, CA
Under supervisory direction, the Lead serves as a department resource to registration and financial counseling staff, leads by example and pursues goals under the direction of management. The Lead demonstrates outstanding registration, communication and teamwork skills.
MINIMUM QUALIFICATIONS
Education: High School Diploma or GED preferred.
Experience: Two years previous work-related experience in a physician, medical office and/or hospital registration and/or financial counseling setting with insurance verification, collections and/or billing required. Leadership and/or Supervisory experience and college degree or other evidence of continuing education is preferred.
Knowledge and Skills: Attention to detail, excellent verbal and written communication skills with an ability to communicate effectively and tactfully with staff, patients/guarantors, insurance companies, physicians and all others. Ability to follow directions as outlined and comprehend complex issues. Good English speaking skills, spelling, reading and mathematical skills. Strong computer skills to include Microsoft Office. Ability to work independently and exercise independent judgment at times of need. Mature, dependable and conscientious. Maintains confidentiality at all times. Bilingual preferred.
Equipment: Use of computers, with the ability to utlize a variety of software programs as needed. Also ten key, copy machine, fax machine and credit card device.
Physical Requirements: Must be able to perform the essential physical requirements of the job.
PAY RANGE
$23.40- $32.18
The posted pay range reflects the lowest to highest pay that was available for this position at the time of posting and may be subject to change. Salary offers are determined by candidate's relevant experience and skills. For per diem positions, a standard rate is used based on market data and not the candidate's individual experience.
$23.4-32.2 hourly Auto-Apply 18d ago
Patient Experience Specialist
East Valley Community Health Center, Inc. 3.7
Patient service representative job in Pomona, CA
Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations.
Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities.
Position Purpose:
The Patient Experience Specialist position will ensure our patients receive highly empathetic and satisfactory healthcare service. Serving as liaison with clinical operations to understand needs, facilitate improvements and lead to engagements that are optimal for both the patient and East Valley. Providing a strong dedication to service recovery and patient retention. Providing patient support to optimize their healthcare journey with East Valley Community Health Center.
Position Responsibilities and Functions:
Manage, review and ensure service recovery with East Valley's digital platform patient experience submissions and/or reviews
Responds to and communicates each unsatisfactory patient experience submission and review to the appropriate clinic manager and team members
Assesses patient or family questions and concerns and develops a plan to address needs
Interacts with patients/families/customers and utilizes feedback to improve and reinforce satisfaction
Collects data about patient care problems, prepares reports, analyzes trends, and reports information to appropriate departments for action
Collaborates with clinical and administrative colleagues for a stronger understanding of internal policies and procedures, to ensure feedback, complaints, and concerns are addressed
Collaborates with Risk Management when identifying patient issues that may put East Valley at risk
Provide constructive feedback and raise awareness of the patient experience to facilitate improvement and cultural change
Inspire and coach others to design and deliver the perfect experience to patient
Maintains patient confidentiality and privacy in all matters and fosters the same in others. Responsible for complying with HIPPA standards
Position Requirements and Qualification:
Bachelor's degree in public health, business administration, or related field of study preferred
2+ years in patient experience/service excellence/customer service
Use of excellent verbal and written communication skills to formulate appropriate responses
Represents the ability to be empathetic and provide problem solving techniques
Strong time-management, organization, and prioritization skills with the ability to multitask and meet multiple concurrent deadlines.
Strong process orientation, efficiency, collaboration, candor, openness and results oriented
Proficient in the use of personal computers, Microsoft Office 365 (including Outlook, Excel, Word, spreadsheets)
Comfortable working with diverse populations
Valid California Driver's License, reliable automobile, and proof of auto insurance
Bilingual English and Spanish (read, write, speak)
East Valley offers a competitive salary, excellent benefits to include: medical, dental, vision, and defined contribution retirement plan. You will also enjoy work-life balance with paid time off and paid holidays throughout the year.
Principals only. Recruiters, please do not contact this job posting.
EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
$34k-40k yearly est. Auto-Apply 60d+ ago
Aesthetic Patient Care Coordinator
Laguna Dermatology 3.6
Patient service representative job in Laguna Hills, CA
Job Description
Join our dynamic team at Laguna Dermatology and Newport Cove Dermatology, a leading medical and cosmetic dermatology practice dedicated to providing exceptional skincare solutions to our clients. With a reputation for excellence in both medical treatments and cosmetic enhancements, we are committed to helping our clients achieve their skincare goals and boost their confidence
The patient care coordinator (PCC) conducts effective and informative client consultations based on the needs and objectives of the patient. The PCC is responsible for promoting the medical practice products, procedures and services through education, patient outreach, and strong skills in consultative selling. The role of the PCC is to achieve business growth by overseeing the sales of treatments, procedures and products, meeting and exceeding goals of the physicians and implementing strategic plans that meet the needs of the customer.
Responsibilities
Duties and Responsibilities:
• Accomplishes revenue objectives by meeting or exceeding daily, weekly, and monthly goals.
• Accomplishes conversion and expansion objectives by:
o Tracking, reviewing, and analyzing metric including number of consultations conducted, number of consults closed, and the revenue per closed consultation.
o Continually working on skills such as patient needs assessment, building rapport, consultative selling, treatment and procedure knowledge and presentation, and overcoming objectives.
o Being fully educated on all products, procedures, treatments, programs and promotions offered and having the ability to be clear and effective when communicating and educating patients.
o Skillful and knowledgeable to educate and inform patients on pre-treatment preparation and post treatment care.
o Being fully informed and abreast of all financing options available.
o Following all standard protocols for unclosed consultations timely.
o Conducting confirmation calls, follow up emails, and post treatment consultations.
o Conducting quarterly retention analysis reports and developing strategic plans.
o Tracking monthly consults to conversion rations for quantitative analysis.
• Achieves business growth objectives by developing business partnerships and relationships via community outreach, presentations at local businesses, distribution of materials and development of referral programs.
• Achieves marketing objectives by:
o Implementing all marketing plan initiatives and programs offered within the practice.
o Making recommendations for marketing plans and promotions that attract and retain patients.
o Managing office programs such as treatment plans, reminders, referrals, birthdays, loyalty programs.
o Work closely with management and marketing department.
• Provides information to the physicians and management by:
o Proper use of EMRand or all patient management software systems and running monthly analytical reports based on business.
o Tracking success of marketing campaigns and return on investment for each initiative.
o Tracking personal performance and activities related to the physician's surgical goals, as well as the office overall goals for non-surgical and skin care treatments.
• Contributes to the overall business operations by:
o Assisting the front desk with their day to day on an “as needed” basis.
o Communicating in a friendly, personal and respectful manner with all patients and staff members.
o Making quick and timely responses to all personal and patient inquiries.
Required Skills
Position Requirements:
• Must be articulate, personable and possess excellent communication skills.
• Enjoy working with people and have experience in a consultative sales environment.
• A love for the Medical aesthetics field and its services
• Sound listening and customer service skills.
• Ability to comprehend and analyze data and metrics.
• Computer skills.
• Must be a team player with a positive attitude.
• Willingness to succeed and grow individually as well as part of a team.
Education and Experience Requirements:
· 2-4-year college degree or at least 3 years equivalent sales and customer service experience.
· At least 1 year working in an aesthetics, plastic surgery or cosmetic dermatology practice.
$35k-50k yearly est. 7d ago
Customer Service Representative
Vaco By Highspring
Patient service representative job in Irvine, CA
Our client is seeking a dependable and customer-focused Customer ServiceRepresentative to support daily operations and deliver a high level of service to customers. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Provide professional and courteous customer support via phone and email
Respond to customer inquiries, service requests, and issues in a timely manner
Maintain accurate records and documentation related to customer interactions
Coordinate and communicate effectively with internal teams to ensure customer needs are met
Follow established policies and procedures to maintain service quality and consistency
Track open items and ensure timely follow-up and resolution
Assist with administrative tasks as needed to support daily operations
Qualifications
Positive, professional, and customer-focused attitude
Strong interpersonal and communication skills (verbal and written)
Ability to multitask and manage changing priorities
Ability to remain calm and effective in a fast-paced or high-pressure environment
Strong organizational skills and attention to detail
Reliable follow-through and time management skills
Proficiency in Microsoft Word, Excel, and Outlook
Preferred Skills
Prior customer service or administrative experience
Experience working in a team-oriented environment
Ability to quickly learn new systems and processes
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
$32k-41k yearly est. 3d ago
Dental Biller
Teksystems 4.4
Patient service representative job in Pomona, CA
*About the Role* We are seeking an experienced *Dental Biller* to join our team and support our dental practice with accurate, timely, and compliant billing processes. This role is critical in managing claims, insurance verifications, payment posting, and patient account resolutions to ensure smooth revenue cycle operations.
*Key Responsibilities*
* Prepare and submit clean dental claims to thirdparty payers (electronic and paper), following payer-specific guidelines.
* Coordinate insurance eligibility checks and verify coverage for procedures
* Manage denial followup, rebill or correct claims, and resolve billing issues with insurance companies and patients.
* Review patient statements, respond to billing inquiries, and support front desk staff on billingrelated questions.
*Additional Skills & Qualifications*
3+ Years experience in Denti-Cal and front office Dental
Preauthorization Experience
ADA Codes
Denti-CAL experience
Treatment Coordinator experience
*Experience Level*
Intermediate Level
*Job Type & Location*This is a Contract position based out of Pomona, CA.
*Pay and Benefits*The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Pomona,CA.
*Application Deadline*This position is anticipated to close on Jan 23, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$23-23 hourly 2d ago
CSR/Associate Broker
South Bay Search 4.0
Patient service representative job in Irvine, CA
Entry-Level Associate Broker/CSR - Irvine, CA (In-Office)
No Prior Insurance Experience Needed
An established wholesale insurance brokerage is expanding its Irvine office and looking to add an Entry-Level Associate Broker to support a high-performing team. This is an excellent opportunity for someone eager to build a long-term career in the specialty insurance (E&S) space.
What You'll Do:
Support senior and inside brokers with day-to-day servicing tasks
Handle policy issuance, processing, and documentation
Learn how to build submissions and market accounts to carriers over time
Gain exposure to a wide variety of E&S accounts and client types
What We're Looking For:
No prior insurance experience required - open to motivated entry-level candidates
Backgrounds in sales, customer service, or office administration are a plus
Must be ambitious, detail-oriented, and eager to learn
Strong communicator who thrives in a collaborative, in-office environment
Compensation:
Base: Competitive Salary
Bonus potential after initial ramp-up period
Opportunity for long-term career growth within a fast-paced brokerage team
Location:
100% in-office - Irvine, CA
Ideal for someone who values team culture, energy, and hands-on learning
If you're looking to get your foot in the door of the insurance industry and grow within a dynamic, relationship-driven environment, this is an opportunity to build the foundation of a successful career.
$43k-59k yearly est. 60d+ ago
Patient Intake Representative
Mindlance 4.6
Patient service representative job in Corona, CA
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at *************************
Job Description
Perform front desk activities, such as unlocking doors, starting computer, and answering the phone. Greet patient and enter patient health insurance information and collect current or past due payment amount(s). Call physician offices to confirm test orders and file records according to policy.
Additional Information
For any queries please call me @ ************.
$33k-39k yearly est. 60d+ ago
Pomona Adult DMH- On-Call SUD Access Specialist
Healthright 360 4.5
Patient service representative job in Pomona, CA
The On-Call SUD Access Specialist is a registered substance use disorder professional in California. Their role involves facilitating referrals and access to treatment for the community. They provide screening, referrals, and follow-up services to enhance clients' self-efficacy, self-advocacy, basic life skills, coping strategies, and self-management of biopsychosocial needs. Additionally, they coordinate and track service delivery status in the EHR system. The Access Specialist collaborates with the multidisciplinary team to ensure efficient and timely access to services across sites, following HealthRIGHT 360's philosophy, goals, policies, mission, and vision. Services are primarily provided via telephone but may also include outpatient office or residential.
This is an on-call position.
KEY RESPONSIBILITIES
Direct Service:
Respond to all phone, web, and walk in inquiries about all programs offered across campus, as well as programs offered at other locations.
Collaborate with community agencies to ensure access to treatment.
Complete brief screenings to ensure candidate is referred to appropriate care.
Verify insurance and other eligibility for all prospective clients.
Track and document pre-admissions paperwork, provide information for intake appointments, create client profiles, and input information into EHR.
Manage waitlists across multiple programs.
Maintain program trackers by inputting all internal and external referrals, verifying, and tracking eligibility, and scheduling appointments.
Conduct follow-up calls to former clients to assess ongoing need and ensure contract compliance.
Complete and monitor daily calls and access logs per funder requirements.
Provide live coverage of phone lines during business hours to provide appointments and referrals.
Maintain frequent communication with the treatment team and engage in regular consultations.
Administrative Duties:
Write and complete all progress notes within 72 hours of service delivery.
Ensure that all documentation is in compliance with program requirements and with regulatory standards and agency policies.
Attend meetings and development opportunities for staff.
Participate in training opportunities and complete assigned training in a timely manner.
Read and respond to emails in a timely manner.
Arrange work schedule according to the program needs, which may include working on the evenings and/or weekends.
And perform other duties as assigned.
QUALIFICATIONS
Education, Certification, or Licensure
High school diploma or equivalent required. Higher education preferred.
Valid registration with a California certifying agency such as CAADE, CADTP, CCAPP.
Possess current First Aid and CPR certification or ability to obtain within 30 days of hire.
Possess a valid California driver's license and access to registered and insured transportation.
Experience
Experience working with clients experiencing acute withdrawal from substances.
Two years' experience in the human services field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery preferred.
Two years' experience with Los Angeles County Department of Mental Health policy and procedures preferred.
$32k-36k yearly est. 60d+ ago
Patient Access Representative
San Antonio Regional Hospital 4.3
Patient service representative job in Upland, CA
The Patient Access Representative performs all tasks related to pre-registration and registration of inpatients and outpatients in an efficient, accurate and professional manner to ensure that the patient, physician and hospital needs are met.
MINIMUM QUALIFICATIONS
Education: High school diploma or GED preferred.
Experience: Two years previous work-related experience preferred. Knowledge of medical terminology and previous medical billing, registration and collection experience preferred.
Knowledge and Skills: Attention to detail, excellent verbal and written communication skills with an ability to communicate effectively and tactfully with staff, patients/guarantors, insurance companies, physicians and all others. Ability to follow directions as outlined and comprehends complex issues. Strong computer skills. Ability to work independently and exercise independent judgment at times of need. Bilingual preferred.
Equipment: Use of computers, with the ability to utlize a variety of software programs as needed. Also ten key, copy machine, fax machine and credit card device.
Physical Requirements: Must be able to perform the essential physical requirements of the job.
PAY RANGE
$21.00 - $29.12
The posted pay range reflects the lowest to highest pay that was available for this position at the time of posting and may be subject to change. Salary offers are determined by candidate's relevant experience and skills. For per diem positions, a standard rate is used based on market data and not the candidate's individual experience.
$21-29.1 hourly Auto-Apply 60d+ ago
Learn more about patient service representative jobs
How much does a patient service representative earn in Hemet, CA?
The average patient service representative in Hemet, CA earns between $29,000 and $42,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in Hemet, CA