Unit Care Coordinator (Licensed Practical Nurse/LPN)
Patient service representative job in Coeur dAlene, ID
The LPN Unit Care Coordinator is responsible for supervising, implementing, coordinating, and managing patient care through interpersonal contact with patients, families, nursing staff, and others on his/her respective unit in accordance with all applicable laws, regulations, and Life Care standards.
Education, Experience, and Licensure Requirements
Attended an accredited LPN program
Currently licensed/registered in applicable State. Must maintain an active Licensed Practical/Vocational Nurse (LPN/LVN) license in good standing throughout employment.
One (1) year geriatric nursing experience preferred
CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment.
Specific Job Requirements
Advanced knowledge in field of practice
Make independent decisions when circumstances warrant such action
Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
Implement and interpret the programs, goals, objectives, policies, and procedures of the department
Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
Maintains professional working relationships with all associates, vendors, etc.
Maintains confidentiality of all proprietary and/or confidential information
Understand and follow company policies including harassment and compliance procedures
Displays integrity and professionalism by adhering to Life Care's
Code of Conduct
and completes mandatory
Code of Conduct
and other appropriate compliance training
Essential Functions
Effectively direct the daily functions of unit nurses and CNAs to provide leadership on the floor
Chart appropriately, accurately, and in a timely manner
Provide, manage, and coordinate patient care and services through interpersonal contact which allows patients to attain or maintain the highest practicable physical, mental, and psychosocial well being
Accurately prepare and administer medication as ordered by a physician
Respond in a leadership capacity to emergency situations related to patient and staff safety
Coordinate patient care plans and services with RN
Exhibit excellent customer service and a positive attitude towards patients
Assist in the evacuation of patients
Demonstrate dependable, regular attendance
Concentrate and use reasoning skills and good judgment
Communicate and function productively on an interdisciplinary team
Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
Read, write, speak, and understand the English language
An Equal Opportunity Employer
Construction Site Scheduler
Patient service representative job in Boise, ID
Insight Global is looking for a Site Planner for a permanent, direct-hire position that sits 100% onsite in Boise, ID. This Site Planner will play a key role in supporting the successful delivery of water and wastewater infrastructure projects by developing, maintaining, and monitoring site-level construction schedules. This position ensures that project milestones, resources, and timelines are effectively coordinated across engineering, procurement, and construction functions. The Site Planner partners closely with project managers, site engineers, and subcontractors to track progress, mitigate delays, and ensure efficient resource utilization throughout all phases of project execution.
Key Responsibilities:
Project Planning & Scheduling
Develop and maintain baseline and detailed construction schedules using Primavera P6 or MS Project.
Define milestones, critical paths, and dependencies for all engineering, procurement, and construction activities.
Coordinate with project managers and site engineers to align schedules with design deliverables and material procurement.
Update schedules regularly to reflect progress and approved change orders.
Progress Monitoring & Reporting
Track daily and weekly progress of on-site work, comparing actuals vs. planned timelines.
Generate weekly and monthly progress reports highlighting key metrics, deviations, and corrective actions.
Support project controls in earned value analysis and forecasting project completion dates.
Maintain accurate records of schedule updates, delay events, and progress milestones.
Coordination & Communication
Facilitate regular coordination meetings with project managers, HSE teams, and subcontractors.
Communicate schedule impacts clearly to site leadership and propose mitigation strategies.
Collaborate with the procurement and logistics teams to ensure timely delivery of critical materials and equipment.
Interface with clients or consultants when presenting updated schedules and progress status.
Resource & Performance Management
Track labor, equipment, and material utilization against planned allocations.
Assist in resource leveling to avoid over-allocation and ensure efficient deployment.
Support project teams with look-ahead plans (2-week or 4-week schedules) to maintain workflow continuity.
Provide input to site leadership on potential productivity improvements.
Quality, Safety, & Compliance
Ensure all planning and reporting align with company project control procedures and HSE standards.
Integrate safety milestones and inspections into the project schedule.
Coordinate with QA/QC and HSE teams to reflect testing, commissioning, and safety audits within the project plan.
Support continuous improvement initiatives related to schedule adherence and performance tracking
REQUIRED SKILLS AND EXPERIENCE
3-7 years of experience in construction planning, project scheduling, and resource planning
Primavera P6 experience (Required)
Proficiency in MS Project and Excel
Knowledge of EPC project workflows (Engineering, Procurement, Construction)
Bachelor's Degree in Engineering, Construction Management, or similar
NICE TO HAVE SKILLS AND EXPERIENCE
PMP or PSP Certifications
Familiarity with Micron's ID1 Project
Experience in Water, Wastewater, Semiconductor or Oil/Gas industries
Patient/Outpatient Services Coordinator
Patient service representative job in Idaho
* PRN: 2-3 Shifts per Week. Responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations and insurance paperwork using a top-rated, customer service focus always.
Team Highlights:
Kootenai Clinic is the regional cancer treatment center for northern Idaho, eastern Washington, and western Montana. We deliver comprehensive, compassionate cancer care using leading-edge technology, the newest therapies and a wide range of clinical trials as well as rehabilitation. To minimize the difficulties patients face traveling during treatment, our doctors offer cancer treatment in three locations: Coeur d'Alene, Post Falls, and Sandpoint.
Responsibilities:
* Complies with all Kootenai Health confidentiality and HIPAA standards
* Functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities, and can provide information and direction as needed
* May enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas.
* Ensures patient demographics and insurance information is maintained in appropriate scheduling systems
* Communicates basic financial policies pertaining to insurance coverage, collects copays, deductibles, and self-pay payments
* Obtains referrals and pre-authorizations as required and processes charges
* Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership
* Familiar with standard concepts, practices, and procedures within the field
* Regular and predictable attendance is an essential job function
* Competent to meet age specific needs of the unit assigned
Requirements and Minimum Qualifications:
Patient Services Coordinator
* High school diploma OR equivalent preferred
* Experience working in medical office preferred
* Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred
Outpatient Services Coordinator
* High school diploma or equivalent preferred
* Two years' experience as a Health Unit Coordinator, Administrative Assistant, Scheduler; or an equivalent combination of related education and experience required.
* Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred
Working Conditions:
* Must be able to lift and move up to 10 lbs
* Must be able to reach arms above or below shoulder height
* Must be able to maintain a sitting position
* Typical equipment used in an office job
* Repetitive movements
About Kootenai Health:
Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.
As your next employer, we are excited to offer you:
* Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment.
* Kootenai Health's tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it
* Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.
* Competitive salaries with night, weekend, and PRN shift differentials
* An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching
* Employees receive discounts at The Wellness Bar, PEAK Fitness, and more
* Robust and interactive employee referral program
* And much more
Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!
Apply today! You can also contact the HR Front Desk at ************ or email [email protected] with any questions.
Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.
Additional Information
Medical Receptionist
Patient service representative job in Coeur dAlene, ID
Benefits:
401(k)
Competitive salary
Dental insurance
Health insurance
Paid time off
Profit sharing
Vision insurance
Orthopedic Surgery and Sports is looking for a full-time medical receptionist to join our dynamic team!
Summary/Objective
The Medical Receptionist performs a variety of duties including, greeting patients and visitors, scheduling, answering and routing calls, verification of insurance and demographic information, collecting co-pays, co-insurance and deductibles. Ensures that patient charts are processed, documents are scanned, reconciliation and preparation of deposits as well as keeps paperwork organized. Reception area is kept clean, front doors are unlocked during business hours and locked with lights and music turned off after business hours. Performs other related duties as assigned.
Minimum Qualifications:
High school diploma or equivalent required.
One year of medical office experience preferred.
Efficient in the use of standard office equipment, data entry, typing, 10-key skills, and alpha/numerical filing.
Essential Functions:
Regular and predictable attendance is an essential job function.
Majority of the shift is spent sitting.
Frequent reaching, stooping and twisting when filing, accessing records and answering telephone
Ability to lift up to 25 pounds.
Read a variety of printed and handwritten materials, computerized reports, manuals, and correspondence.
Communicates with patients, physicians, families and co-workers in person and on the telephone.
Benefits:
401(k)
Paid time off
Health insurance
Dental insurance
Vision insurance
Work Environment:
Orthopedic Surgery & Sports Medicine operates in a professional office environment. Days and hours of work are conducted Monday thru Friday 8:00 am to 5:00 pm. Occasional evening and weekend work may be required as job duties demand.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Orthopedic Surgery & Sports Medicine has multiple locations and travel may be required.
Compensation: $18.00 - $21.00 per hour
Orthopedic Surgery and Sports Medicine provides the highest quality comprehensive orthopedic experience for patients in the Inland Northwest. We are owned and operated by board certified and fellowship trained orthopedic surgeons. In addition, we also offer Orthopedic Physical and Occupational Therapy, as well as providing patient access to our same day walk in clinic for acute orthopedic or occupational injuries. We have a total of 4 locations between Coeur d'Alene, Post Falls, and Hayden Idaho.
Auto-ApplyPATIENT CARE COORDINATOR (PART-TIME) - SURGERY CENTER
Patient service representative job in Post Falls, ID
Northwest Specialty Hospital is seeking a detail-oriented, customer service focused, Patient Care Coordinator to join our Surgery Center Team! We need someone with a professional demeanor, can work well under stress/stress situations, will provide great customer service to our patients, and is able to multitask!
In this role you be responsible perform a variety of medical clerical duties. Some of those duties include registration and pre-registration functions to ensure the smooth transitioning of patients through the services they require; prepare pre-registration packets appropriately for each procedure; ensure that copies of appropriate documentation are obtained to facilitate the billing and collections processes; process co-payments and payments; registered patients and update medical records; back up all incoming calls and direct them to the appropriate person or department; perform nightly closing procedures for clinic; call patients for pre-registration notification including copays and deductibles; and other duties as assigned.
Qualifications and Preferred Experience:
* Knowledge of basic computer programs such as Microsoft Office Suite
* Ability to type at least 40 words per minute
* Ability to relate and work effectively with others
* Demonstrates excellent written and verbal communication skills
* Strong Customer service background
* Prior clerical or medical office experience preferred
About Northwest Specialty Hospital:
Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what's best for patients. Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County, that span across multiple specialties.
Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!! Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient focused approach, and robust benefits package!
Some of our amazing perks and benefits offered to employees are:
* Company-sponsored events such as sporting events, BBQs, and holiday parties
* Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance (for benefit eligible positions)
* Tuition reimbursement
* Growth opportunities, ongoing education, training, leadership courses
* A generous 401K retirement plan
* A variety of discounts throughout the hospital and community are available to employees
* Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
* Culture that promotes and supports work/life balance
Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Patient Scheduling Specialist
Patient service representative job in Coeur dAlene, ID
Beacon Clinic was founded for the purpose of delivering a level of care that we, as a team, can all be proud of. We are a patient-focused healthcare center that is committed to providing the highest quality of medical care and supportive services. We were founded in 2018 by Dr. David Bartels, focusing on cancer and blood conditions. Today, we provide care services to Medical Oncology and Hematology, Radiation Oncology, Rheumatology, and Urology patients. We are also dedicated to advancing the field by engaging in clinical research and offering our patients the opportunity to participate in various clinical trials. Learn more about us at our website.
We have an excellent opportunity available within our clinic as a Patient Scheduling Specialist. If you are looking for exciting, flexible, and stimulating work with meaningful advancement opportunities available, then consider Beacon the right place for you!
Position Summary:
Patient Scheduling Specialists are responsible for being the forefront for patient coordination on a daily basis in a growing outpatient clinic. This position exists to ensure accurate and complete scheduling for patients. Scheduling includes but is not limited to new patient visits, infusion/chemotherapy services, and other procedures with outside facilities. Performing related duties within guidelines of Beacon policies, state & federal laws/ regulations, and business ethics.
Duties/Responsibilities:
Coordinates, monitors, and schedules patient care at our clinic and across the patients' care team.
Interprets provider orders, schedules according to the orders, and obtains approval for schedule changes or cancellations as appropriate.
Navigates multiple providers and departments simultaneously and is expected to be available to speak with patients and healthcare professionals for the majority of the day. This requires working with several complex scheduling workflows.
Acts as a liaison for the patient, communicating and problem solving with clinic staff and patients care team to ensure we can provide exceptional care.
Documents complete and accurate information in the electronic medical record when appropriate.
Maintains patient confidentiality and protects operations by keeping patient care information confidential.
Required Skills/Abilities:
Understands medical terminology and procedures.
Compassionate and caring bedside manner.
Excellent attention to detail and ability to balance competing priorities.
Strong written and verbal communication.
Independent and good at follow through.
Work efficiently with positive communication in a fast-paced team environment, manage difficult and emotional situations, display empathy for patients in the various stages of their treatments.
Moderate understanding of computer, phone and fax systems, EMR or other medical technologies a plus.
Education:
High School Diploma or GED required.
Medical Scheduling experience is a plus.
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Beacon Clinic Employee Benefits:
Paid Time Off (PTO)
8 paid, closed-clinic holidays
Health Insurance, including medical, dental, and vision
401(k) Plan
Professional development fund
Employee assistance program
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Beacon Company Mission: To meet patients wherever they are on their cancer journey and walk with them on that journey; to provide compassionate, personalized cancer care for an unparalleled patient experience.
Beacon Core Values: Compassion. Grace. Honesty. Humor. Respect. Trust.
Our providers and staff at Beacon share these values and truly embody the mission of Beacon. Our team is comprised of the most devoted, compassionate individuals who consistently go above and beyond for patients and who strive to continually improve patient care and the overall patient experience.
PATIENT CARE COORDINATOR
Patient service representative job in Plummer, ID
Marimn Health All positions are filled based on Tribal Preference. We conduct pre-employment drug screening. Start Over with Job Search Returning Applicant? Login Now PATIENT CARE COORDINATOR Job Code:2025-MH-058 Location:COEUR CENTER Preferred Experience:Entry Level Minimum Experience:Entry Level Job Category:Regular Full Time
Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest every year since 2018 and Modern Healthcare's Family Friendliest Employer in 2020!
Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times!
Your employer paid benefits include:
* Medical, Dental, Prescription, and Vision for employee and all legal dependents.
* 401(k) plan with 10% employer match after 1 year of employment.
* Employer paid life insurance.
* Short and long term disability.
* Generous PTO with the ability to earn additional personal days.
Please note that this position is in Plummer, ID. Carpool opportunities are available.
QUALIFICATIONS: High school diploma or GED required. Availability to work as scheduled on clinic days. Consistent work history indicating exemplary attendance, excellent customer service and the ability to work positively and efficiently with both the public and in a team oriented environment required. Cashiering experience required. Physician/Dental/Optical/Chiropractic scheduling within NextGen Electronic Practice Management experience preferred. Keyboarding, computer and 10-key experience required. Medical/Dental/Optical/Chiropractic terminology preferred. Excellent verbal and written skills required. Previous experience providing excellent customer service both on the phone and in person while managing stressors without projecting on the patient or team members required.
ADA ESSENTIAL FUNCTIONS:
* Hearing: within normal limits with or without use of corrective hearing devices.
* Vision: adequate to read 12-point type with or without use of corrective lenses.
* Must be able to verbally interact with staff, clients and public.
* Manual dexterity of hands/fingers for writing and data entry.
* Able to lift up to 30 lbs.
* Standing/walking 10 - 50% of the day.
* Sitting 50 - 90% of the day.
* Pushing up to 30 lbs.
* Pulling up to 30 lbs.
RESPONSIBILITIES:
* Delivery of excellent customer service to ensure that each person, internally and externally is greeted professionally with each and every interaction.
* Orients new patients to Marimn Health and provides an introduction to services and programs available.
* Serves as the initial point of contact for patients. Appropriately manages patient's questions, concerns or issues. Able to direct patients to the appropriate resource within the organization.
* Registers new patients into NextGen (EPM) and Pharmacy Software following approved protocol and procedures. Advises patient of payment responsibilities and billing protocols appropriate for each patient.
* Pre-screens patients for Purchased and Referred Care and Sliding Fee eligibility. Advises patients of discount and payment options.
* Responsible for collection and maintenance of: demographic information; eligibility information; Patient Privacy notices; income information and other information assigned as it relates to funding sources (i.e. UDS, third party payers, etc.)
* Appropriately schedules patient appointments using the company's systems and standard solicitation of reason for visit; Primary Care Provider (PCP); appropriate identification of patient using name and date of birth. Ensures scheduled appointments are within guidelines of appointments for medical, dental, BH visits and variances are communicated to the appropriate team.
* Initiates patient visit and ensures check-in procedures are competed efficiently and appropriately to create the encounter and initiate the billing of charges. Verifies patient demographics, assigns appropriate rendering provider; attaches correct and updated insurance to the encounter.
* Notifies health care provider (i.e. nursing, medical, dental, behavioral health) regarding late arrivals, no-shows and cancellations in order to optimize provider time.
* Completes appointment reminder calls for medical patient appointments at least one business day prior to appointment. Reminds patients of appointment date, time and provider and informs them of expected payment due at time of service.
* Works collaboratively with revenue staff to effectively manage and collect revenue related to patient encounters. Responsible for collection, recording and securing payment and preparation and issuance of receipt for payment.
* Assists patients with alternate resources by providing contact information and/or introduction to the organization's Outreach and Enrollment Team responsible for assisting patients with evaluation of alternate resources.
* Works collaboratively as part of the reception pool, gaining the skills required to work in various reception areas to best facilitate patient and staffing needs.
* Handles patient calls thoroughly and appropriately, exhausting all resources to assist before transferring.
* Able to manage self and not project stress onto patients or fellow team members.
* Processes patient payments and prepares receipts.
* Maintains the cash drawer following departmental policies and procedures.
* Prepares deposits from daily receipts and third party payments, as required.
* Assists as a team member, as required, with updating policies and procedures, serves on committees and works with the manager and other departments to maintain positive patient/clinic interaction.
* Other duties as assigned.
Patient Care Coordinator PRN
Patient service representative job in Boise, ID
Job DescriptionDescription:
Location: Various Clinics including Boise Central, Maple Grove, and Kuna (various clinics in Boise area)
Schedule: M - F anytime 7 am - 7 pm
Pay Range: $18 - $20/hour
Interview Process: 1. Apply online 2. Self-paced online assessment (20-25 minutes) 3. In-person interview for you to meet the team and learn more about the role (30-45 minutes) 4. Offer and training
The Position:
Mountain Land Physical Therapy, in partnership with Registered Physical Therapists (RPT), is hiring a friendly, organized, and tech-savvy Patient Care Coordinator to join our outpatient physical therapy team. In this front desk medical office role, you'll manage patient scheduling and payment collection, while creating a welcoming clinic environment. This position includes full training and mentorship, which is ideal for both experienced medical receptionists and those new to healthcare.
What You'll Do:
Greet and check in patients, creating a friendly and professional first impression
Manage physical therapists' schedules using our scheduling software
Collect co-pays, co-insurance, deductibles, and private payments at time of service
Answer phones and respond to emails with exceptional customer service
Maintain HIPAA compliance and confidentiality in all patient interactions
Keep the front desk and waiting area organized, efficient, and welcoming
Assist with medical record updates and administrative tasks
What We're Looking For:
Previous front office, medical receptionist, or customer service experience preferred
Comfort using Microsoft Office and learning a scheduling software
Strong communication and multitasking skills
Friendly, team-oriented personality with a professional demeanor
Willingness to learn and grow in a healthcare setting
Why Join Us:
Supportive team culture with mentorship at every stage of your career
Room to grow into roles in medical billing, office management, or clinic operations
Work that makes a difference by helping patients on their journey to recovery
Requirements:
High school diploma or equivalent
Friendly, professional communication skills
Comfortable using computers and learning new software
Able to multitask in a fast-paced clinic
Reliable and punctual
Customer service or office experience preferred
Utilization Management Representative I
Patient service representative job in Meridian, ID
Title: Utilization Management Representative I Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The Utilization Management Representative I will be responsible for coordinating cases for precertification and prior authorization review.
How you will make an impact:
* Managing incoming calls or incoming post services claims work.
* Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests.
* Refers cases requiring clinical review to a Nurse reviewer.
* Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate.
* Responds to telephone and written inquiries from clients, providers and in-house departments.
* Conducts clinical screening process.
* Authorizes initial set of sessions to provider.
* Checks benefits for facility based treatment.
* Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Minimum Requirements
* HS diploma or GED
* Minimum of 1 year of customer service or call-center experience; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences
* Medical terminology training and experience in medical or insurance field preferred.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Job Level:
Non-Management Non-Exempt
Workshift:
Job Family:
CUS > Care Support
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Utilization Management Representative I
Patient service representative job in Meridian, ID
Title: Utilization Management Representative I
Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The Utilization Management Representative I will be responsible for coordinating cases for precertification and prior authorization review.
How you will make an impact:
Managing incoming calls or incoming post services claims work.
Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests.
Refers cases requiring clinical review to a Nurse reviewer.
Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate.
Responds to telephone and written inquiries from clients, providers and in-house departments.
Conducts clinical screening process.
Authorizes initial set of sessions to provider.
Checks benefits for facility based treatment.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Minimum Requirements
HS diploma or GED
Minimum of 1 year of customer service or call-center experience; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences
Medical terminology training and experience in medical or insurance field preferred.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Job Level:
Non-Management Non-Exempt
Workshift:
Job Family:
CUS > Care Support
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Auto-ApplyAuto Customer Service Reps
Patient service representative job in Nampa, ID
5707 East Gate Boulevard, Nampa, ID 83687
AUTOMOTIVE SERVICE TECHNICIAN APPRENTICEEarn $18 - $22 per Hour Based on Your ExperienceExcellent Training, Income, Benefits & Career Growth!
Corwin Ford of Nampas Service Department is HIRING NOW for Automotive Service Technician Apprentices! If you're eager to start or advance your career as an automotive technician, this is your opportunity to receive hands-on training, mentorship, and career growth in a state-of-the-art, high-volume dealership.
Were seeking motivated, hardworking individuals who are passionate about the automotive industry and ready to learn from experienced technicians. This role is perfect for those looking to gain real-world experience while working toward certifications and long-term success in the field.
As a proud member of the Corwin Auto Group, we invest in our technicians' success with ongoing training, career development, and a clearly defined career path with long-term growth opportunities. Apply today and upload your resumecompleting the online assessment grants priority consideration!
We offer:
Earn $18 - $22 per hour based on your experience
Full-time position
Continuous, paid training to enhance your skillset
Flexible 5-day work week Guaranteed 40+ work hours per week!
Tool allocation
Full Family BenefitsMedical, Dental, Vision, and Life Insurance
Paid vacation and sick time
401(k) with company match
Employee discounts on products & services
Vehicle purchase plans
Great opportunity for a successful long-term career with room for advancement into management and upper management!
Responsibilities - Automotive Service Technician Apprentice:
Assist experienced technicians with vehicle diagnostics, repairs, and maintenance
Learn and follow manufacturer guidelines and best practices
Perform basic vehicle services, including oil changes, tire rotations, and inspections
Maintain a clean and organized work environment
Use dealership-provided tools and equipment safely and efficiently
Follow safety protocols and service department procedures
Continuously develop technical skills through training and hands-on experience
Qualifications - Automotive Service Technician Apprentice:
Passion for the automotive industry and a willingness to learn
Basic mechanical knowledge or prior hands-on experience is a plus
Strong work ethic and attention to detail
Ability to follow instructions and work as part of a team
Valid drivers license and a clean driving record
Must be able to lift up to 50 lbs and stand for extended periods
High school diploma or GED equivalent preferred
Please upload your resume and complete the online assessment for immediate consideration!
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
RequiredPreferredJob Industries
Customer Service
Patient Care Coordinator PRN
Patient service representative job in Pocatello, ID
Part-time Description
Location: Various Clinics including Pocatello East, Pocatello Golds, and Pocatello Campus (various clinics in Pocatello area)
Schedule: M - F anytime 7 am - 7 pm
Pay Range: $18 - $20/hour
Interview Process: 1. Apply online 2. Self-paced online assessment (20-25 minutes) 3. In-person interview for you to meet the team and learn more about the role (30-45 minutes) 4. Offer and training
The Position:
Mountain Land Physical Therapy, in partnership with Registered Physical Therapists (RPT), is hiring a friendly, organized, and tech-savvy Patient Care Coordinator to join our outpatient physical therapy team. In this front desk medical office role, you'll manage patient scheduling and payment collection, while creating a welcoming clinic environment. This position includes full training and mentorship, which is ideal for both experienced medical receptionists and those new to healthcare.
What You'll Do:
Greet and check in patients, creating a friendly and professional first impression
Manage physical therapists' schedules using our scheduling software
Collect co-pays, co-insurance, deductibles, and private payments at time of service
Answer phones and respond to emails with exceptional customer service
Maintain HIPAA compliance and confidentiality in all patient interactions
Keep the front desk and waiting area organized, efficient, and welcoming
Assist with medical record updates and administrative tasks
What We're Looking For:
Previous front office, medical receptionist, or customer service experience preferred
Comfort using Microsoft Office and learning a scheduling software
Strong communication and multitasking skills
Friendly, team-oriented personality with a professional demeanor
Willingness to learn and grow in a healthcare setting
Why Join Us:
Supportive team culture with mentorship at every stage of your career
Room to grow into roles in medical billing, office management, or clinic operations
Work that makes a difference by helping patients on their journey to recovery
Requirements
High school diploma or equivalent
Friendly, professional communication skills
Comfortable using computers and learning new software
Able to multitask in a fast-paced clinic
Reliable and punctual
Customer service or office experience preferred
Salary Description $18 - $20/hour
Patient Registration - Bilingual Preferred
Patient service representative job in Mountain Home, ID
Job Description
We're different. In a good way. In communities like ours, co-workers and patients are our friends and neighbors. Sometimes they are family. And we take care of each other like family. If you're tired of the typical workplace grind, we have something very different in store for you. Reasonable hours, a devoted team, a commitment to improvement, and believing in the value of every person - whether employee or patient - are just a few of the qualities for which we're known.
We're a human potential company
. Join us and experience the difference of the Desert Sage Way. We can't wait to meet you.
Desert Sage Health Centers believes in patient-focused care delivered through a caring team of competent and caring health care professionals. As a Patient Centered Medical Home (PCMH), Desert Sage Health Centers prides itself in the quality of care it delivers to more than 6,400 annual patients at three health center site locations. Our integrated system emphasizes prevention, healthy living and is designed to reduce health care disparities and avoid unnecessary trips to emergency rooms or other more costly forms of care.
Desert Sage Health Centers is currently recruiting an energetic full time Bilingual Patient Registration team member who is self motivated, energetic, and approaches customer service with a smile first, for our front desk patient registration department! The right person must able to multi task, schedule patient appointments by phone and in person, maintain files, tracking systems and data collection activities. If this sounds like you, then please apply!
Starting Wage: $17.05/hour (DOE)
Actual compensation will be based on experience and qualifications.
Benefits include paid holidays, vacation, health and dental insurance.
Responsibilities:
Greets and welcomes all patients/visitors to the clinic in a courteous, helpful and friendly manner.
Determines purpose of visit or phone calls and directs patients/visitors/callers to appropriate area.
Performs intake duties including explaining various forms.
Updates and verifies demographic information for established patients to include: addresses, phone numbers, insurance benefits, and emergency contact.
Registers new patients.
Promptly check-in patients arriving for their appointments, monitors time waiting (no more than 10 minutes).
Participate in morning huddles with clinical and/or dental staff to prepare for work day to include needs for interpretation, available appointments, triage and ensuring that schedules are at capacity for each day and next day.
Determine timeframe for appointment requests for new and established patients utilizing standards of scheduling protocol and the degree of patient's medical needs.
Monitor and update ‘Eligibility and Phone' reports.
Efficiently reschedules return appointments and assess patient for satisfaction of visit.
Maintain knowledge of the current standard scheduling and tools.
Offer and/or update sliding scale discount to every patient (no insurance, under-insured and insured, & Medicare) information for eligibility for discounted services.
Explains the 340B medication program to patients and verifies 340B information is up-to-date and accurate on an annual basis.
Collect monies and payments from patients for office visits and any fees due at time of service (TOS) during “check-in” for patient's visit.
Direct medication refill requests to the clinical support staff via patient case in electronic health computer system.
Knowledge on how to problem-solve various situations that occur in the medical, behavioral health and/or dental electronic health record system related to the patient's statement, demographics and insurance information.
Maintain cash box balancing at the beginning and end of each day.
Knowledge of policy on setting patients up on payment plans as assigned.
Works in collaboration with Patient Accounts to problem-solve accounts, as appropriate.
Maintains strict patient confidentiality at all times.
Clean and maintain work space, lobby area, computers, printers, and photocopiers on a regular basis according to equipment maintenance procedures.
Awareness/acceptance of cultural competency aspects and sensitivity.
On a rotating basis with other staff work occasional evenings and Saturdays as applicable.
Assist in training new patient registration staff as necessary.
Ability and transportation to rotate between three health center locations as needed.
Requirements:
Must have high school diploma or equivalent.
Experience in primary care is preferred.
Strong verbal communication skills. Courteous and empathic personality.
Ability to operate electronic health computers/keyboard and phone system.
Ability to work under pressure and handle multiple tasks.
Prefer at least one-year public contact experience.
Ability to maintain confidentiality per the Privacy Act.
Possess good judgment about handling clinical emergencies and behavioral problems.
If you are self motivated, compassionate and ready to give back to your community, and have the necessary training, come join our team!
Desert Sage Health Centers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Patient Care Coordinator At Eagle Evo
Patient service representative job in Eagle, ID
Job Description
Eagle Vision One is seeking a Patient Care Coordinator to join our team!
We are looking for someone with a welcoming personality who enjoys helping others and is eager to contribute to a positive, patient-centered environment. Paid on-the-job training and mentoring will be provided for all new hires. Must possess superior customer service skills and a genuine desire to learn and grow with our team.
Key Responsibilities Include:
Direct interaction with patients, ensuring a warm and professional experience
Answering a multi-line phone system
Scheduling patients and verifying/understanding insurance benefits
Insurance billing and posting payments accurately and efficiently
Assisting with additional administrative tasks as needed
The ideal candidate will be detail-oriented and comfortable working with insurance claims and payment processing. Strong communication skills and the ability to work both independently and collaboratively are essential. We value individuals who are personable, approachable, and thrive in a fast-paced, team-driven environment.
Applicants selected for interview will be given an aptitude test.
Additional Requirements:
Ability to work 40 hours weekly
Must be dependable and committed to providing excellent service to our patients
Previous experience with medical or vision insurance billing is a plus, but not required
What We Offer:
Medical, dental, vision, 401k
Paid time off, holiday, and vacation pay
Team-building activities and weekly training meetings
A fun, supportive workplace that encourages growth and learning
About us:
Eagle Vision One has been serving the Treasure Valley for over 20 years, offering comprehensive eye care services with a focus on legendary service, and has been voted Idaho's Best eyecare provider. With offices in Eagle and Meridian and 8 providers caring for our patients, we are one of the largest privately owned practices in the state. We are excited to be expanding with a new location in Star and a dedicated medical center being added to our Eagle office. Join our team and become part of a caring and professional environment dedicated to helping people maintain healthy vision.
Visit eaglevisionone.com to learn more about our office, take a virtual tour, and read what our patients are saying. We are looking forward to receiving your application. Thank you!
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
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Patient Care Coordinator
Patient service representative job in Meridian, ID
A note from our Founder, Brooke Ochojski:
Welcome to Skin N' Tox Aesthetics! A little bit about me! I am an RN with over 18 years of experience. For over more than 1/2 of my nursing career, I have been involved in medical aesthetics. I have been injecting for over 13 years now. During my career as an injector, I have been perfecting my craft in the art of cosmetic injectables with ongoing annual trainings with the best in the industry. This is to ensure I consistently provide safe and beautiful results. I am also very passionate about helping people reach their “skin dreams” by coming up with custom treatment plans using medical-grade skincare combined with in-office treatments.
I opened Skin N' Tox Aesthetics in January 2020, in an effort to bring something new and beautiful to the Treasure Valley. I wanted to provide a beautiful atmosphere with highly trained and educated team members. I pride myself on continuing education and believe it is best to share the wisdom and pearls we have gained along our journeys. In an effort to do this, I developed and teach a Beginner Cosmetic Injection Course for MD's, NP's and RN's as well as provide custom, private trainings.
Position Overview:
Skin N' Tox is seeking a dynamic and results-driven Aesthetic Consultant to lead client consultations and drive revenue growth. This role is ideal for a confident, outgoing sales professional with excellent communication skills and a passion for aesthetics. The consultant will educate clients, recommend personalized treatment plans, and convert consultations into sales while ensuring an exceptional patient experience. They will also promote new services and collaborate with the marketing team on outreach efforts and lead management. Acting as a key liaison between clients, providers, and management, this individual will play a crucial role in growing Skin N' Tox. If you are a persuasive communicator with a strong sales mindset, we'd love to hear from you!
Key Responsibilities:
Patient Consultation:
Conduct thorough consultations with patients to explain recommended treatments and answer questions.
Customize treatment plans based on individual patient needs and preferences.
Sales and Relationship Building:
Utilize strong sales techniques to effectively communicate the value of recommended treatments.
Build rapport with patients, fostering a trusting and comfortable environment.
Marketing, Promotion, & Lead Management
Actively engage in marketing initiatives by promoting services, special offers, and new treatments through consultations, events, and community outreach.
Follow up with leads, nurture client relationships, and maintain a strong pipeline to drive conversions and maximize revenue.
Metrics Tracking:
Track key performance metrics related to treatment plan acceptance, patient satisfaction, and clinic goals.
Analyze data regularly to identify trends and areas for improvement.
Collaborate with the management team to develop strategies based on performance metrics.
Job-type:
Part-time or full-time
Compensation:
$18/hr plus significant bonus potential
Qualifications:
A minimum of 2 years sales experience in a MedSpa or equivalent experience in high-end beauty or retail environments.
Must have general knowledge of medical aesthetics and skin care.
Excellent interpersonal and communication skills.
Front Desk Coordinator - Pocatello, ID
Patient service representative job in Pocatello, ID
Are you looking for a company you can grow your career with and advance in?
Are you goal oriented, self-motivated & proactive by nature?
Do you have a passion for health and wellness and love sales?
If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
Bonus offered!
What we are looking for in YOU and YOUR skillset!
Driven to climb the company ladder!
Possess a winning attitude!
Have a high school diploma or equivalent (GED).
Complete transactions using point of sale software and ensure all patient accounts are current and accurate
Have strong phone and computer skills.
Have at least one year of previous Sales Experience.
Participate in marketing/sales opportunities to help attract new patients into our clinics
Be able to prioritize and perform multiple tasks.
Educate Patients on wellness offerings and services
Share personal Chiropractic experience and stories
Work cohesively with others in a fun and fast-paced environment.
Have a strong customer service orientation and be able to communicate effectively with members and patients.
Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
Providing excellent services to members and patients.
The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
Answering phone calls.
Re-engaging inactive members.
Staying updated on membership options, packages and promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Maintain the cleanliness of the clinic and organization of workspace
Confident in presenting and selling memberships and visit packages
Keeping management apprised of member concerns and following manager's policies, procedures and direction.
Willingness to learn and grow
Accepting constructive criticism in a positive manner and using it as a learning tool.
Office management or marketing experience a plus!
Able to stand and/or sit for long periods of time
Able to lift up to 50 pounds
Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through
The Joint Chiropractic
network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually,
The Joint Chiropractic
is a key leader in the chiropractic industry. Ranked number one on
Forbes'
2022 America's Best Small Companies list, number three on
Fortune's
100 Fastest-Growing Companies list and consistently named to
Franchise Times
“Top 400+ Franchises” and
Entrepreneur's
“Franchise 500 ” lists,
The Joint Chiropractic
is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
Auto-ApplyAdmissions Clerk
Patient service representative job in Blackfoot, ID
We are looking for a highly motivated CNA to join our growing team at Grove Creek Medical Center! You must be willing and able to learn new skills and adapt to change often, as the medical field is ever changing. You must have good communication skills and be detail oriented.
JOB REQUIREMENTS
Minimum Education: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Computer skills are necessary.
Required Licenses / Certifications: BLS, CNA-perferred.
Required Skills, Knowledge and Abilities: Ability to read and write English. Understand and carry out written instructions. Ability to work with figures being able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Have the ability to get along well with others, especially under stressful conditions. .
BASIC PURPOSE OF THE JOB
The quality clerk is responsible for gathering demographic and insurance information from the patients in an accurate and timely manner. The Quality clerk will provide information on the process of Quality and will advise the patient of directions to the service area. The Quality Clerk will facilitate the use of the greeters for patient's escort to appropriate areas. The clerk will assist quality reporting by tracking and reporting data. Assists nurses with clerical duties.
ESSENTIAL FUNCTIONS
Obtains signed statement(s) from patient to protect hospital's interests. Enters patient information into computer and routes appropriate copies and forms to designated departments. Explains hospital regulations such as visiting hours, payment of accounts, and patient rights. Screens patients for need of assistance in paying their bill and refers to financial counselor or other agency. Treats patients and their families with respect and dignity. Ensures confidentiality of patient's information in compliance with HIPPA and other state and federal regulations. Communicates appropriately and clearly to Supervisor, coworkers, physicians, and the public. Interacts professionally with public, patients, physicians, and coworkers and provides explanations and verbal reassurances as necessary. Answers telephone in a polite manner and communicates information to the appropriate personnel/family member. Answers switchboard and directs all incoming calls as appropriate (when the switchboard operator is off duty.) Handles cash, including taking payments, recording payments, giving change, providing receipts, and balancing cash drawer. Responsible for maintaining a high level of cleanliness and organization for the Quality area. Listens compassionately and actively to questions and concerns of the patients and/or family and friends. Able to interrelate and communicate with physicians, medical staff, attorneys, and other professionals. Educates, informs, and assists patients and/or family members as to the follow up requirements and standards of related agencies. Oversee the medical record functions and ensure that all processes are completed and accurate on a daily basis. Analyzes patient records for timeliness, completeness, accuracy, and appropriateness of health information that is consistent with hospital policy. Chart Assembly and completion: Charts are prepped, scanned and indexed according to BMH electronic chart process. Print discharge census for designated service types, mark off charts received from discharged census. Charts that are incomplete will be electronically tagged in BMH's electronic health record by Physician and type of document. Check chart for other deficiencies, review for signature, blanks on any dictation, physician progress notes, orders and EKG's. Mark deficiencies in computer, and print weekly reports to identify provider deficiencies. Identifies and reports documentation deficiencies to team members and follows up to ensure deficiencies are corrected. Files medical records charts in the appropriate format and sequences. Performs quality assurance audits of medical record charting. Releases information to patients with proper authorization, and other facilities; physician's offices, hospitals for continuation of patient care as needed. Protect patients' health information for confidentiality, authorized access for treatment, and data security. Accepts other duties as assigned by Supervisor, Manager, Division Head or Administration. Abstracts quality data and reports data to quality director.
Can locate and knows how to access general & departmental specific resources and policies for infant feeding and support of breastfeeding mother-baby dyads.
Supports the Baby Friendly Hospital Initiative attainment and maintenance.
Patient Access Specialist
Patient service representative job in Emmett, ID
Job Details Emmett, ID Emmett, ID Full Time AnyDescription
Patient Access Specialist
Department: Business Office/Clinics
Level I Supervisor's Title: Revenue Cycle Manager/Clinic Managers
Level I - General Front Desk, Clinic or Hospital
A. Position Summary: Responsible for registering patients efficiently and accurately, greeting patients and visitors in person or by phone, and verifying insurance eligibility.
B. Principle Functions and Responsibilities:
Registers all patients for both acute and ambulatory settings.
Coordinates night quick admit registration from hardcopy form to permanent computer records.
Monitors patient census and notifies appropriate Department Manager of admission status.
Pre-registers any necessary patient accounts and maintains those preregister accounts by completing them after patient arrives or is discharged.
Responsible for scanning all patient registration forms into electronic medical record system.
Maintains standing orders for Laboratory patients.
Receives notification of patient discharges from nursing station and enters discharges into computer.
Collects and processes copays, deductibles, and co-insurance payments from patients via in-person or over the phone.
Processes incoming mail and distributes to appropriate departments. For payments received via mail, logs patient account numbers on checks, and places remittance slips in the daily folder.
Responsible for scanning patient insurance remits into appropriate file folders.
Responsible for occasional duties of monitoring and organizing incoming faxes and print jobs related to the hospital-wide copy and fax machines.
Maintains positive and effective relations with co-workers, other departments, patients, and visitors.
Generates estimates of procedures/services/visits for patients.
Attends meetings and completes assigned trainings as required.
On occasion, may be required to work holidays, overtime, night or weekend shifts.
Required to cross-train in all registration areas and will rotate to work a shift in each area at least once per quarter.
Answers multi-line phones and/or serves as switchboard operator for all incoming calls; transfers to appropriate areas, when necessary.
Validates prior authorization information from external providers.
Notifies appropriate staff/department of patient arrival for STAT procedures or exams.
Calls patients for appointment reminders for upcoming appointments (typically, next day appointments).
Schedules patients according to provider scheduling preferences.
May occasionally assist with registration audits and corrections.
Performs other duties as assigned or requested.
Qualifications
C. Position Qualifications:
Minimum Education: High school diploma or equivalent.
Minimum Experience and Skills: Prior experience in a hospital business office or admitting office.
Demonstrated proficiency in terms of computer-based word processing, spread sheet and database management.
Ability to operate a hospital-wide telephone switchboard. Data entry and customer service experience a plus.
Certification, Registration or Licensure: None required
Physical Requirements (level I & II):
A. Sitting and working at a computer, walking,
B. Lifting, reaching, hand eye coordination, speaking.
C. Must be able to read, write, and speak English clearly.
Working Conditions (level I & II):
A. Primarily works in an office setting.
B. Potential exposure to patient elements in general.
C. Blood Borne Pathogens - potential exposure to blood, body fluids or tissues.
Clinic Patient Access Rep Family Medicine Clinic 8th St.
Patient service representative job in Lewiston, ID
At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.
Job Summary
The Clinic - Patient Access Representative assists in coordinating patient access services including scheduling, registration, insurance verification, and pre-certification. This role supports efficient clinic operations by providing excellent customer service and ensuring that all financial, demographic, and authorization requirements are accurately completed before the patient's visit.
Essential Functions
* Register and pre-register patients by collecting and verifying demographic and financial data
* Address patient financial responsibilities including co-pays and co-insurance at the time of registration
* Verify insurance coverage, ensure compliance with payer requirements, and obtain necessary prior authorizations or referrals
* Maintain up-to-date knowledge of insurance payer guidelines
* Respond to patient and customer inquiries professionally and in a timely manner
* Manage daily appointment schedules, including placing reminder calls and contacting referred patients
* Accurately collect and reconcile co-pays
* Scan and upload documents, test results, and referral information into the electronic medical record (EMR)
* Review patient charts prior to scheduled visits to confirm all required documentation is present
* Prioritize tasks and complete assignments efficiently and accurately
* Provide coverage and support to other front office roles as needed
* Perform other duties as assigned
Knowledge/Skills/Abilities/Expectations
* Strong attention to detail and ability to maintain accurate records
* Excellent verbal and written communication skills
* Ability to multitask and prioritize in a fast-paced clinic environment
* Customer service-oriented with a professional and compassionate demeanor
* Knowledge of healthcare billing and insurance terminology preferred
* Proficiency in Microsoft Office applications (Word, Excel, Outlook)
* Experience with EMR systems and scheduling software desirable
* Knowledge of medical terminology and CPT/ICD coding
* Familiarity with insurance processes and regulations
* Frequent use of computer, phone, and other office equipment
* Occasional walking, standing, and light lifting (up to 25 lbs)
* Visual and auditory acuity required for data entry and patient communication
* Ability to work in environments with exposure to communicable diseases, odors, and biohazards
* Outpatient clinic setting
* Interaction with patients, providers, and administrative staff
* Fast-paced, patient-focused work environment requiring flexibility and accuracy
Qualifications
Education
* High school diploma or GED
Licenses/Certifications
* None Required
Experience
* One (1) year of experience in a medical office or similar healthcare setting
* One (1) year of customer service experience
Pharmacy Insurance Verification Specialist (Boise)
Patient service representative job in Boise, ID
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
This is a full-time, onsite position based in Boise, ID.
Responsibilities:
Process pharmacy claims accurately and timely to meet client expectations
Triage rejected pharmacy insurance claims to ascertain patient pharmacy benefits coverage
Maintain compliance with patient assistance program guidelines
Document all information and data discovery according to operating procedures
Research required information using available resources
Maintain confidentiality of patient and proprietary information
Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering
Requirements:
High school diploma or GED required, Bachelor's degree strongly preferred
One year of Pharmacy Experience, having resolved third party claims
Healthcare industry experience with claims background
Strong verbal and written communication skills
Attention to detail and a strong operational focus
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Strong technical aptitude and ability to learn complex new software
Must hold an active Pharmacy Technician license OR Pharmacy Technician in Training License in the state of Idaho, registered with the Idaho Board of Pharmacy
Location/Hours
Hours/Location:
Shift: 3 available Shift Options
Rotating shifts, 40 hours/week between 6 AM - 7 PM MST, Monday - Friday OR
10 AM - 6 PM MST, Monday - Friday (Fixed Shift) OR
11 AM - 7 PM MST, Monday - Friday (Fixed Shift)
All shifts require 1 Saturday shift, every 4 weeks of 7 AM - 3 PM MST
Onsite full time position in Boise
Benefits
Medical, dental, and vision insurance plans that fit your needs
401(k) retirement plan
Daily snack stipend for onsite marketplace
Pre-tax transit benefits and free onsite parking
Requirements:
High school diploma or GED required, Bachelor's degree strongly preferred
Customer service experience required
Healthcare, pharmacy or other relevant industry experience strongly preferred
Strong verbal and written communication skills
Sound technical skills, analytical ability, good judgment, and strong operational focus
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Strong technical aptitude and ability to learn complex new software
#blinkindeed
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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