Patient service representative jobs in Iowa - 1,445 jobs

FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within! Hours:Thursday - Saturday 8:00 am-6:30 pm and healthcare setting, up to date immunizations are required. We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. AtFirstsourceSolutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives. Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process. AtFirstsourceSolutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options. OurFirstsourceSolutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients. Join our team and make a difference! The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: * Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. * Screen those patients that are referred to Firstsourcefor State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. * Introduces the patients to Firstsourceservices and informs them that we will be contacting them on a regular basis about their progress. * Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. * Records all patient information on the designated in-house screening sheet. * Document the results of the screening in the onsite tracking tool and hospital computer system. * Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. * Reviews system for available information for each outpatient account identified as self-pay. * Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. * Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. * Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. * Other Duties as assigned or required by client contract Additional Duties and Responsibilities: * Maintain a positive working relationship with the hospital staff of all levels and departments. * Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) * Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). * Keep an accurate log of accounts referred each day. * Meet specified goals and objectives as assigned by management on a regular basis. * Maintain confidentiality of account information at all times. * Maintain a neat and orderly workstation. * Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. * Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: * High School Diploma or equivalent required. * 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. * Previous customer service experience preferred. * Must have basic computer skills. Working Conditions: * Must be able to walk, sit, and stand for extended periods of time. * Dress code and other policies may be different at each healthcare facility. * Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different - we're locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion, and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you've got what it takes to join our TIC team? Keep reading… A day in the life… Wondering what a day in the life of a Patient Experience Representative/Neurosurgery at The Iowa Clinic might look like? * Arrive at work in the morning - no night shifts here! * Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes. * This position will also serve as a resource to registration, scheduling and clinical staff. * Strives to create The Iowa Clinic Experience with each interaction. * Leave in the evening - hooray for working standard clinic hours! This job might be for you if you have… Qualifications * High School diploma or equivalent required. * No medical office experience necessary, we will train you! * Highly motivated to work in a healthcare setting. Bonus points if… * You love exceeding people's expectations * You enjoy having fun where you work * Finding meaningful connections is what you live for Know someone else who might be a great fit for this role? Share it with them! What's in it for you * One of the best 401(k) programs in central Iowa, including employer match and profit sharing * Employee incentives to share in the Clinic's success * Generous PTO accruals * Health, dental and vision insurance * Quarterly volunteer opportunities through a variety of local nonprofits * Training and development programs * Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on * Monthly departmental celebrations, jeans days and clinic-wide competitions * Employee rewards and recognition program * Health and wellness program with up to $350/year in incentives * Employee feedback surveys * All employee meetings, team huddles and transparent communication

Exciting news! We are opening an outpatient imaging center in West Des Moines in early April! Come be part of our team as we continue to grow and care for those in our community. Anticipated start date March 2026. RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Patient Coordinator to join our team. As a Patient Coordinator, you will provide services to patients and referring professionals by greeting customers, registering patients and scheduling/authorizing appointments. This is a full-time position working Monday-Friday from 8:00am-4:30pm. ESSENTIAL DUTIES AND RESPONSIBILITIES: (60%) Scheduling & Insurance 1. Schedule patient examinations according to existing company policy 2. Arranges transportation for patients when appropriate 3. Communicates to team any scheduling changes in order to ensure highest patient satisfaction 4. Pre-certifies/Authorizes all exams with patient's insurance company as required 5. Verifies medical necessity on all exams as required 6. Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines 7. Facilitates follow up contact with patients for scheduling future appointments etc. as appropriate (35%) Registration 1. Greets and checks-in patients scheduled for Imaging services; registers demographic information and process payment plans and copays with patients 2. Answers phones and handles calls in a professional and timely manner 3. Maintains positive interactions at all times with patients, referring offices and staff 4. Supports team in order to ensure highest patient satisfaction 5. Acts as liaison between team and the patients waiting for exams 6. Maintains front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office clean up 7. Maintains the supply of patient information sheets (5%) Other tasks and projects as assigned

At Wolfe Eye Clinic, we create Better Vision for a Better Life. We have an immediate opening for a full-time Patient Representative based in our Ames clinic. Responsibilities include: Greeting patients and visitors and providing courteous, caring, and professional assistance during their clinic visit. Patient registration and dismissal. Answering telephone calls in a clear professional manner. Making, canceling, and rescheduling patient appointments. Gathering, verifying, and entering demographic and insurance information. Collecting payments and issuing receipts. Opening and/or closing the clinic according to scheduled rotation. Maintaining patient records according to HIPAA guidelines. Effectively interacting with co-workers, physicians, and patients. Performing other duties as needed. Qualifications include: Ability to demonstrate strong patient service skills. Ability to effectively enter information into a variety of computer programs. Ability to portray a professional attitude and appearance. Ability to demonstrate strong verbal and written communication skills. Ability to thrive in a fast-paced environment. Preferred (but not required) qualifications are: Previous experience in a medical office. Previous experience with an electronic medical record or medical office software. If you are interested in being part of a quality driven organization while receiving a competitive wage, daytime work hours, M-F work schedule and benefits (health and dental, 401k, paid-time off, etc.), please apply. EOE Qualifications Must be able to work full time, M-F clinic hours.

Patient Care Coordinator I General & Responsibilities This is a customer-facing position that provides the highest-quality client service and patient care at the practice. Primary responsibilities include: Speaking with patients on the phone Scheduling appointments Greeting patients Patient check in and out A variety of front desk administrative duties Experience & Skills Excellent customer service skills and personal presentation are critical to this role. Experience preferred, but we are willing to train someone with good customer service skills and a desire to learn. Positive, professional, and personable. The ideal candidate will have 1+ years of experience and: Excellent time management skills Attention to detail Efficiency at multi-tasking Proficiency with computers and basic systems The ability to interact with patients in a professional and friendly manner Other Duties & Information Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee. Status: Full-time (FT) Exemption: Non-exempt Department: Business Office

Job Description Patient Service Representative (PSR) ! Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the use of the LifeVest. The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Manage equipment & garment inventory Contact caregivers and family to schedule fittings Available, willing and able to conduct evening and weekend activities Willing to travel to patient's homes for fittings or follow up visits Disclose their family relationship with any potential referral source Program equipment according to the prescribing physician's orders Measure the patient and determine correct garment size Train the patient & other caregivers in the use of the LifeVest Have the patient sign a Patient Agreement & WEAR Checklist Fax the signed copy of the Patient Agreement & WEAR Checklist to ZOLL within 24 hours of the assignment Qualifications: Have 1 year patient care experience Patient experience must be professional (not family caregiver) Patient experience must be documented on resume Disclose personal NPI number (if applicable) Have a valid driver's license and car insurance Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid by ZOLL Powered by JazzHR ZqGCre1Pve

University of Iowa Health Care department of Patient Financial Services is seeking a Revenue Cycle Representative (RCR) in an entry-level customer service position in the healthcare industry. The Patient Access Management (PAM) Division RCRs for the Medical Center North Liberty (MCNL) ED Registration team will provide exceptional customer service to our external customers: patients, insurance contacts, etc. and internal customers. You will support UI Health Care's “Service Excellence” standards to all our customer groups, utilize tools and processes to make independent decisions and will maintain integrity and treat internal and external customers respectfully. The RCR will work in a high-volume phone and web-based application environment and be part of an incoming and outbound call environment. You must have a demonstrated ability to prioritize, multi-task & quickly change focus in a fast-paced team environment. You will be expected to provide accurate and comprehensive information (verbally and/or in writing) to patients, outside agencies and various administrative and management personnel regarding all third-party interactions, patient billing and customer service activities. The PAM RCR must be able to show compassion and empathy when working directly with patients and/or their families. University of Iowa Health Care -recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. WE CARE Core Values: Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education. Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research. Collaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork-guided by compassion-is the best way to work. Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur. Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community. Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners. Position Responsibilities: Analyze and verify patient demographic, insurance eligibility and financial information/responsibility for accurate claim submission and reimbursement. Communicate with providers, payers, patients, internal departments, co-workers, and Leadership to resolve issues. Going inpatient floors for registration completion on WOW (workstations on wheels) Work with court system to provide time sensitive documents and ensure that deadline dates are met and that UI Health Care is in compliance. Be expected to maintain a high-level of accuracy to meet productivity and quality requirements. Identify trends and/or work processes for potential process improvements. Review and analyze report data to provide status updates to leadership. Maintain extensive working knowledge and expertise based around payer regulations/policies, financial classifications and financial assistance programs. Build and maintain solid working relationships with interdepartmental and clinical staff, referral sources, insurance companies, medical providers, and the public. Assist other Patient Access Management (PAM) areas with departmental needs and cross coverage. Other duties as assigned. Classification Title: Revenue Cycle Representative (MCNL-ED) Department: Patient Financial Services Percent of Time: 90% (Onsite) Location: Medical Center North Liberty, 701 West Forevergreen Road, North Liberty, IA 52317 An additional 5% added to base salary for high volume and $4,860 for applicable evening and/or weekend differential while in this role. Schedule: Three (3) day workweek Three (3) 12-hour days Sunday, Monday, Tuesday from 1900 - 0700 This position includes an on-call schedule 1-2 days per month and be required to work 3-4 holidays per year Equipment: Onsite - The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet. Education Required: Bachelor's degree or equivalent combination of education and relevant experience. Experience Requirements: Related customer service experience (typically 6 months or more) in a professional, financial, health care or medical related environment. Strong attention to detail and proven ability to gather and analyze data and keep accurate records. Proficiency with computer software applications, i.e., Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge. Demonstrated ability to handle complex and ambiguous situations with minimal supervision. Self-motivated with initiative to seek out additional responsibilities, tasks, and projects. Desirable Qualifications: Experience maintaining professionalism while handling difficult situations with callers or customers. Demonstrated ability to maintain or improve established productivity and quality requirements. Familiarity with medical terminology. Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws. Knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs. Experience identifying opportunities for improvement and making recommendations and suggestions. Working experience with multiple technology platforms such as Epic, Cirius, ACD, and/or GE. Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission:\ Resume (optional) Cover Letter Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Veronica Clark at ************************. Applicant Resource Center: Need help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Medical Center University. Hours: Sunday: Closed Monday: 10:00 am-4:00 pm Tuesday: 10:00 am-4:00 pm Wednesday: 10:00 am-4:00 pm Thursday: 10:00 am-4:00 pm Friday: 10:00 am-4:00 pm Saturday: Closed Or by appointment - Contact **************************************** to schedule a time to visit. Additional Information Compensation Contact Information

Responsible for Business Office duties including Admissions, Dismissals, Switchboard, registration follow-up and Specialty Clinic preparations. Essential Duties and Responsibilities: • Admissions and dismissals • Admit patient into hospital computer system - ER, outpatient ancillary services, specialty clinic, surgery and inpatient. • Complete necessary paperwork based upon admission type and responsible party • Dismiss upon notification. • Prepare paper work for Specialty Clinics • Organize and pre-admit patients for Specialty Clinics on a daily basis to ensure smooth flow of patient traffic the following day • Moderate amount of telephone usage in all aspects of the job. • Completes follow-up and reporting as needed. • Reviews and corrects AccuReg errors. • Ensures complete accuracy with each admission. • Maintains confidentiality of information pertaining to clients, physicians, employees, and CCMH business. • Consistently reports to work at the scheduled time in a punctual manner and at the assigned job location. • Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety and specific job-related hazards. • Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens. • Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment. • Promotes effective working relations and works effectively as part of a department/unit team inter- and intra- departmentally to facilitate the department's/unit's ability to meet its goals and objectives. Non-Essential Duties and Responsibilities: • Perform other duties as assigned Professional Requirements: • Complete annual education requirements. • Maintain patient confidentiality at all times. • Report to work on time and as scheduled. • Wear identification while on duty. • Maintain regulatory requirements, including all state, federal and local regulations. • Represent the organization in a positive and professional manner at all times. • Comply with all organizational policies. • Conduct oneself as a professional in accordance with PRIDE values. • Participate in performance improvement and continuous quality improvement activities. • Attend regular staff meetings and in-services. Job Requirements: • One to two years prior hospital/medical office experience preferred. Prior knowledge of medical terminology preferred. • Previous data entry experience preferred • High School Diploma required. • Accuracy in data entry to ensure correct billing practices • Professional phone etiquette and techniques • Excellent people skills • Must be able to type 50-60 w.p.m. and operate standard office machines. • Must have ability to function under stress. • Must possess emotional maturity to maintain good relationships in multi-person office. • Requires judgment to analyze and make decisions. Organizational/Core Competencies: • Quality Service • Team Work • Communication • Respect for Others • Time and Priority Management

At Ottumwa Regional Health Center, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. What we offer Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off Employee Assistance Program - mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants And much more... Patient Access Representative Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interviews patients for all pertinent account information and verifies insurance coverage. Reports to: Assistant Director of Patient Registration Education: High school diploma or equivalent Required or 3 years of directly related experience may be substituted for the required education. Essential Functions: Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate. Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment. Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions. Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement. Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up. Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable. Collects co-pays and other funds from patients based upon established criteria. EEOC Statement: Ottumwa Regional Health Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Job Description At Mahaska Health the Registration Specialist is responsible for the registration of patients, including patient interviews, updating information in hospital/clinic computer, obtaining consent, and information accuracy. Registration will handle routine patient inquiries and will work closely with all MHP departments and provider offices. Hours: Full-time (Monday - Friday 8:30am - 5pm + Weekend rotation) Full-time (Float) Full-time (Monday - Friday 9pm - 7am) Overnight shift differential Essential Job Functions include but are not limited to; Registration functions that vary by location and/or department. Functions may include the following: Interview patients in person or by phone to obtain all required information for hospital/clinic records and billing systems. Registers or pre-registers all scheduled patients for inpatient admissions, outpatient services, and clinic visits according to department policies and procedures. Maintains all admission accuracy system errors and warnings by the end of the shift. This also includes running all insurance eligibility on all appropriate admissions. Scans documents into general scanning software. Must be able to perform the physical demands of the job. Maintains regular and reliable attendance. Checks all outpatient orders for accuracy and gives to OP Orders Coordinator after checking inpatient. Also, make a copy of the order for the OP Order Coordinator if the provider is not in the EMR system. Maintains accuracy in the completion of admissions and completes admission corrections in a timely manner. Collects patient's demographics and necessary signatures. Issues required information to patient and/or responsible party per MHP policies. Verifies insurance coverage and ensures that the appropriate persons are notified if pre-certification is not completed. Determines upfront payment or co-payment based on information provided by insurance coverage or the Financial Counselor. Requests payment from patient and/or family member following the scripting for collections. Logs payment, produces receipt, and prepares recap sheet. Maintains accurate petty cash balances daily. Performs clerical functions as needed, including answering phones, taking messages, filing, faxing, scanning, etc. Assists patients with questions regarding hospital/clinic bills including taking payments at any registration location. Must be able to perform the physical demands of the job. Maintains regular and reliable attendance. Requirements include but are not limited to: High school diploma, GED, or equivalent. Required to show proof of having completed Mandatory Reporter course at the time of hire or within 6 months of start date. PC proficiency and experience with IP and OP hospital insurance claims filing and reimbursement principles desired. Must be able to use and operate office equipment.

Full-time Patient Access Rep for HMCH registration in the business office/reception area. 80 hours per pay period, 8- hours shifts, primarily 10:30 am - 7 pm, Monday thru Friday and every 4th weekend (7:30 am - 3:30 pm). Rotating holidays. Full-time benefits include: IPERS, Health, Vision, Dental, Life Insurance, and Long Term Disability. PTO accrual begins first day of employment. Patient Access/Registration Job Description This position is 80 hours per pay period, 8-hour shifts, mainly 10:30-7p but other 8 hour scheduled shifts may vary, Monday thru Friday. Rotating Weekending (Every 4th Weekend) 7:30 AM to 3:30 PM. Rotating Holidays. Position Description: A patient access representative processes the information required for admittance, dismissal, and insurance billing. The patient access works closely with the multiple departments including, the Lab department, radiology department, emergency room, and all of the clinics. Essential Duties and Responsibilities of a Patient Access Representative: Greets patients and their caregivers and records pertinent information into a computer database. Records insurance information and obtains copies of the patient's insurance cards and photo ID. Collecting information such as patient details, medical history, billing, and insurance information., etc. Preparing patient admission and discharge documentation Informing patients and their caregivers of hospital procedures, policies, and protocols. Relays information between patients and other staff members and provides them with updates as needed. Keeps paper and electronic medical records, and updates these records as needed. Provides information to insurance companies in order to assist with billing Calculates payment information, accepts funds, and credits accounts accordingly. Dealing with patient questions, concerns, and issues. Performing general administrative tasks Required Knowledge, Skills, and Abilities Listens well and devotes full attention to patient and medical professionals alike Is compassionate and caring, as the job involves dealing with people who are critically ill or injured Has the ability to remain calm, even under the most stressful of situations Communicates well, both orally and in writing Is able to switch priorities based upon patient need Possesses a basic understanding of medical terminology and procedures Is able to maintain High confidentiality Has a professional appearance and demeanor in order to make other feel more at ease. Education and Experience Highschool Diploma At least 6 months experience in a healthcare setting, but willing to train the right individual. Knowledge of medical terminology and insurance plans is beneficial Strong Administrative and organizational skills Excellent communication and interpersonal skills Ability to multitask and maintain strong attention to detail Compassionate and patient. Professional demeanor.

We are seeking a Patient Access Representative to join our ED Admissions team. This is a full-time, 40-hour-per-week position with alternating shifts. The regular schedule includes Tuesdays, Wednesdays, and Thursdays from 11:30 a.m. to 8:00 p.m.; alternating Mondays and Fridays from 3:00 p.m. to 11:00 p.m.; and every other weekend (Saturday/Sunday) from 3:00 p.m. to 11:00 p.m. This role also requires working alternating holidays. Responsibilities include, but are not limited to, registering patients, prioritizing individuals who require immediate nursing attention, obtaining all required patient information and signatures, and answering and screening incoming calls and cashier duties. The ideal candidate will be able to manage multiple tasks in a fast-paced environment and interact with patients, visitors, and staff in a knowledgeable, courteous, and efficient manner. At Montgomery County Memorial Hospital, we pride ourselves in small-town values and advanced medical care. We are the largest employer in Montgomery County and have been serving our communities since 1907. MCMH is committed to providing quality, innovative healthcare for our patients and their families. We value creating a positive work environment with opportunities for growth. MCMH offers competitive pay, IPERS and an attractive benefits package that includes Health, Dental and Vision Insurance, Paid Time Off, Life Insurance, Short Term Disability, Discounts on Healthcare Services, FSA, 457 Deferred Savings Plan, Tuition Assistance, Cafeteria Discount, Wellness Program, Free Access to On-Site Gym, and more! This institution is an equal opportunity provider and employer.

Job Description 1. Communicates professionally and courteously with all patients/customers and members of the work team while completing tasks in an effective, efficient manner to promote the highest quality of customer service, patient safety and support the facilitation of patient care. Performs account creation and registration tasks via face to face, over the telephone or at the bedside patient interview in accordance with established policies to obtain complete and accurate demographic and insurance information. Actively listens to understand what information is being conveyed. Conveys genuine warmth, care and concern to patients, customers and peers through appropriate tone of voice and demeanor. Shows willingness to assist all patients, customers, and peers by seeing needs and following through. Identifies, documents and reports to Manager any exceptions, account creation errors, unresolved complaints/concerns, and critical issues in a timely manner. Mentors new staff members as assigned. Collaborates with an inter-disciplinary team approach, acting as an advocate on behalf of patients and families to ensure patient safety and support the facilitation of patient care, satisfaction and quality of services is carried out in a timely manner. Gathers all data defined in an accurate, efficient and timely manner utilizing appropriate departmental databases. Properly re-identifies patient upon completion of account creation/verification and places armband. 2. Maintains and demonstrates working knowledge to carry out policy and procedure to effectively comply with departmental, organizational, regulatory, and agency needs. Utilizes knowledge and critical thinking to equitably apply policy and procedure to all patients and customers. Promotes secure environment for the procurement of patient's protected health information (PHI). Complies with regulatory requirement such as OSHA, JCAHO, and HIPAA. Understands the concept of the Iowa Trauma System Community Level and Emergency Care Facility Categorization Criteria. Participates in accordance with the Trauma Team Activation Policy/Protocol. Fulfills the roles and responsibilities of a trauma team member. May be asked to perform job duties above and beyond the description (but within of practice/knowledge) in the event of an emergency. 3. Provides exceptional customer service support. Ensures outstanding public relations. Ensures that contacts with the registration area are positively enhanced by serving as a resource for patients, families of patients and hospital management and staff. Provides accurate information to all customers by phone or other communication media. Answers telephone calls and related questions in a professional manner and with patience and maturity. Assists with administrative duties. Communicates effectively with department contacts, patients and management to thoroughly investigate and resolve patient account issues. 4. Performs other duties as assigned.

CONSIDER US! * REFERRAL BONUS AVAILABLE! * DAILY PAY! * OVERTIME AVAILABLE! * BENEFITS AVAILABLE ON DAY ONE! * TUITION ASSITANCE! * AMPLE OPPORTUNITIES FOR GROWTH! WHAT IT TAKES TO SUCCEED: * High energy * Work well in high volume environment * Aligning to the Trinity Health Mission, Vision, and Core Values ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Greets patients upon their arrival and enters patient into patient tracking system; distributes patient information according to hospital policy and compliance regulations. Obtains State issued photo ID. Identifies and selects the correct medical record number for patients already listed in the hospital database (master patient index) or creates a new medical record number for unlisted/new patients. Validates and enters patient demographic information and primary care physician information into the hospital information system. Reviews information for accuracy Understands the requirements of various insurance payers including capitation services and obtains insurance referrals, insurance forms, patient financial responsibility forms, and insurance cards. Maintains knowledge of insurance requirements communicated by email, memorandum, educational opportunities, and in-services. Verifies patient insurance and eligibility/benefits at registration, at patient type change and when required. Verifies physician scripts for completion and according to policy following up as needed for invalid or incomplete scripts including converting ED registration level of care/status changes to inpatient or observation. Understands the basics of coding diagnoses and procedures as required for insurance authorizations and Medicare compliance. Utilizes online program for Medicare compliance, checking for diagnosis codes that correlate to testing ordered by physician. Obtains consents for Advance Beneficiary Notices (ABN) when required by Medicare. Utilizes system generated Work Alerts and Work Queues to identify any omissions or errors. Resolves all identified omissions and / or errors within 72 hours of admission. Collects self-pay deposits, co-payments, and deductibles from patients. Identifies any outstanding prior balances from previous visits, notifies patients during financial discussion and requests payment. Posts all patient payments into hospital system, provides patient/family member with receipt. Follows department / hospital policies and procedures for handling and safeguarding monies and reconciles all point of service payments at end of shift and deposits with Cashier. Assists and provides information to patients or guarantors on Ffinancial Aassistance. Refers to financial counseling as needed. Distributes information on the No Surprises Act according to policy. Explains and obtains legal signatures from the patient or legal guardian on consents for treatment, level of care/status change as required by Federal and State law and payments. Assures Admission or Observation paperwork is available and transported to the correct Nursing Unit per policy. Scans all consents, cards, scripts into document imaging system. Bands patient with wristband as per department policy. Coordinates with the Clinical Team as necessary to assure patient safety and efficient service delivery. Provides flexibility to serve in any outpatient registration area that requires additional support to maximize patient flow and excellence in customer service. Understands downtime and disaster protocols and when necessary, implements and utilizes organizational and departmental procedures. Manages time effectively to perform complete registrations while meeting departmental productivity standards in compliance with system productivity policies. Maintains high attention to detail by reviewing all work for completeness and accuracy in compliance with system quality assurance policies. Completes registrations to meet department accuracy standards for error-free work. Participates and completes all assigned educational and skills development activities as assigned. Participates in department or individual performance improvement initiatives as assigned or directed by manager and necessary day-to-day tasks aimed at ensuring departmental metric performance. Other duties as needed and assigned by the manager. Must possess the ability to comply with Trinity Health policies and procedures. Must be comfortable operating in a collaborative, shared leadership environment. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. MINIMUM QUALIFICATIONS * High school diploma or equivalent combination of education and experience Minimum of one (1) year experience of patient access functions working within a hospital or clinic environment. Experience in a complex, multi-site environment preferred. * HFMA CRCR or NAHAM CHAA required within one (1) year of hire. * Minimum of one (1) year hospital registration experience and competency. * Medical terminology and knowledge of diagnostic and procedural coding. * Knowledge and experience of -insurance verification with the ability to explain benefits, secure necessary authorizations. * Effective written and verbal communication skills. * Ability to multi-task, prioritize needs to meet required timelines. * Customer service experience. * Strong clerical and computer skills. * Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel. * Excellent interpersonal skills are necessary in dealing with peers, internal and external customers. * Accuracy, attentiveness to detail and time management skills. * Willingness to learn other registration related tasks and functions in or outside of their hired team to ensure operational demands are met. * Must be comfortable operating in a collaborative, shared leadership environment * Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS * This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. * Incumbent communicates frequently, in person and over the phone, with people in all locations on support issues. * Manual dexterity is needed in order to operate a keyboard, repetitive actions, fine manipulations and simple grasping. Speech and hearing is needed for extensive telephone and in person communication. * Ability to see at near visual acuity. The incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen. The noise level is low to moderate. * Must be able to set and organize own work priorities and adapt to them as they change frequently. * Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. * In a normal workday, colleague must be able to sit and walk throughout the day. * Job requires occasional lifting/carrying approximately 15 pounds and / or pushing patients in wheelchair up to 440 pounds. * Must possess the ability to comply with Trinity Health policies and procedures. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Seasons Center Mission Statement: Guiding Individuals and Families towards a meaningful and fulfilling life. About the Job We are currently seeking multiple Crisis Care Coordinators to provide crisis services over-the-phone, and in-office at our new Crisis Stabilization Center, Alex's Place. Crisis Care Coordinators provide short-term crisis intervention to youth, families, and adults experiencing an emotional, behavioral, or psychiatric crisis and work closely with law enforcement, schools, and other medical providers to stabilize acute or crisis situations and connect individuals with continuing mental and behavioral health services based on their needs, strengths, and preferences. Hours Evening and weekend shifts available, flexible schedule, potential shifts: Friday 12:00am-8:00am (8 hours) Saturday 12:00am-8:00am (8 hours) Saturday 8:00am-8:00pm (12 hours) Saturday 8:00pm-8:00am (12 hours) Sunday 8:00am-8:00pm (12 hours) Sunday 8:00pm-12:00am (4 hours) Covering PTO and Sick days on other weekend and weekday shifts Salary Range $19.00-$25.00 per hour (based on education and experience) Requirements Eligible applicants must have one of the following qualifications: a bachelor's degree in a human services field with 1+ year of experience a certified peer support specialist (or willingness to obtain one) with 1+ year of experience a law enforcement officer with 2+ years of experience an EMT with 2+ years of experience an RN with 1+ year of experience Additional Qualifications 40 hours of crisis response training or a willingness to attain it Frequent travel is a requirement of this position, so a valid driver's license is required Questions About the Job? For more information, please visit us as ********************* or contact Laura at ************. See a full list of benefits available to all eligible employees are available at the bottom of the careers tab at *********************. Seasons Center for Behavioral Health is an Equal Opportunity Employer. Seasons does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Seasons Center for Behavioral Health is nationally accredited through COA Accreditation. COA Accreditation means that Seasons Center's programs, services, administration, and management have been rigorously evaluated and meet best practice standards.

We are seeking a skilled and dedicated Patient Service Representative - Call Center to join our healthcare team. Iowa Radiology is a patient-centered practice that promotes a more compassionate approach to medicine. We provide our employees the ability to bring their authentic selves to work every day, providing compassionate care for our patients in a collaborative, supportive work environment. We want YOU to join the Iowa Rad family! We truly care about our employees, their health and well-being, and their career goals and aspirations. The ideal Patient Service Representative - Call Center will play a crucial role in helping us continue to be the premier provider of radiologic services in Iowa by providing high-quality imaging services, ensuring patient safety, and delivering accurate diagnostic information. Responsibilities of the Patient Service Representative - Call Center: Call Center & Administrative Functions Answer a high-volume, multi-line phone system promptly and professionally, routing calls and delivering messages accurately and in a timely manner. Schedule diagnostic imaging exams and procedures across all modalities for multiple IDIPC clinics. Demonstrate knowledge of radiology procedures, exam preparation requirements, and scheduling protocols. Accurately schedule appointments using the RIS system and maintain complete and up-to-date patient records. Initiate and maintain positive public relations with patients, visitors, clinic staff, and referring physician offices. Process patient registrations, collect payments, and verify demographic and insurance information as required. Utilize and become proficient in Abbadox, Epic, and the Shoretel multi-line phone system. Metrics: Must handle a minimum of 100 calls/day. Customer Service Provide clear, courteous, and professional communication to patients, including explaining appointment details and preparation instructions. Handle patient inquiries, concerns, and issues with empathy, discretion, and efficiency. Maintain patient confidentiality and comply with HIPAA and organizational policies at all times. Other Responsibilities Attend staff meetings and required training sessions. Report issues related to staffing, workflow, morale, or procedures to the Clinic Supervisor. Notify the Clinic Supervisor of supply or operational needs. Qualifications of the Patient Service Representative - Call Center: Education High school diploma or equivalent Knowledge, Skills, and Abilities Previous reception or call center experience required Previous medical experience preferred. Must have a fundamental knowledge of typing and filing techniques. Must be able to read, write, and speak fluent English. Excellent verbal and written communication skills, with the ability to convey complex information to non-technical stakeholders. Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment. Ability to work independently while contributing positively to a team environment. Physical, Mental, and Visual Effort Continuous speaking, hearing, and visual effort. Must have the ability to communicate effectively and work independently. Continuous mental and visual concentration requiring attention-to-detail and accuracy. Working conditions are typical to a normal office or individual home office environment. Must possess manual dexterity to operate computer and other office equipment. Ability to perform repetitive tasks associated with technology use (phone, computer, applications, and software). Must be able to bend, stoop, kneel, or crouch as part of job functions. Ability to lift and carry up to twenty-five (25) pounds when necessary. Benefits include but are not limited to: Health, Dental, and Vision insurance Life Insurance Short-term and Long-term Disability Insurance Paid Time Off and Paid Holidays 401k Retirement Plan Referral Program Iowa Radiology, Professional Medical Management (PMM), and Iowa Diagnostic Imaging and Procedure Center (IDIPC), are equal opportunity employers. We are committed to fostering a diverse, inclusive, and respectful workplace. All qualified candidates are given equal employment opportunity without regard to race, color, national origin, sex, gender identify, sexual orientation, age, disability, religion, or any other characteristic protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available to individuals with disabilities from the application process and throughout employment with any of our companies.

Become a part of our caring community and help us put health first The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management. Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact Required Experience/Skills: Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. Must have at least 1 year of home health experience. Prior packet review / QI experience preferred. Coding certification is preferred. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Join our team as a Part-Time Patient Coordinator! We are a thriving clinic within an international network of health restoration clinics, and we are on the lookout for a passionate Patient Coordinator to join our team! This part-time position offers a dynamic work environment with 15-20 hours per week primarily on weekdays from 8am to 6pm, with occasional weekend and evening shifts. Why Choose Us? Competitive Pay: $15 to $18 per hour Wellness Perks: Free adjustments and consultations at our clinic as well as supplements at a discount. Varied and Exciting Responsibilities: As a Patient Coordinator, your day-to-day will never be dull. From engaging in-person and phone interactions with patients to creating captivating Facebook/Instagram content, you'll be at the forefront of our clinic's mission. Collaborative Environment: Join a rapidly growing clinic where you'll work closely with our clinical staff, The Wellness Way Headquarters team, and doctors worldwide. This role thrives on teamwork, adaptability, and self-management within a dynamic setting. Passion for Alternative Healthcare: We're not just a clinic; we're a movement. If you have a genuine passion for alternative healthcare and love sharing our story, you'll feel right at home here. Responsibilities: First Impressions Matter: Be the welcoming face and voice of our clinic, greeting patients warmly and assisting with phone inquiries. From scheduling appointments and answering minor inquiries to handling shipments, you'll be the first point of contact. Smooth Operations: Manage front desk duties such as checking patients in and out, handling charges and payments, and ensuring patients are directed to the right rooms. Engaging Patient Experience: Create an inviting and engaging environment for our patients at the front desk, making their visit memorable from start to finish. Maintain Organization: Keep our workspaces clean, organized, and efficient, ensuring a seamless experience for patients and staff alike Qualifications Qualifications: Tech Savvy: Proficient in Microsoft Office with previous computer and phone experience. Bubbly Personality: We're looking for someone with great multitasking skills, a friendly demeanor, and a passion for connecting with our patients. Reliable and Adaptable: Dependable, flexible, detail-oriented, and able to thrive in a fast-paced, team-oriented environment. If you are ready to make a difference in people's lives and be part of a vibrant team dedicated to wellness, join us in shaping a healthier future, one patient at a time! Apply now to be a Patient Coordinator and let's embark on this wellness journey together!

As a Patient Access Representative I, you will be responsible for ensuring a positive and seamless experience for patients and visitors at the front desk of PHC medical or dental clinics. You will be the first point of contact, providing exceptional customer service as you greet patients, complete the registration process, assist with financial screenings, schedule appointments, and help patient access appropriate support resources. This role ensures efficient front office operations by managing the reception area, supporting revenue cycle processes, and collaborating closely with the care team. You will contribute to the improvement of clinic workflows and patient satisfaction by proactively addressing scheduling needs and participating in quality improvement initiatives. The Patient Access Representative position is a great way to gain hands-on experience that is useful for advancing in healthcare roles. In this position, you will work at PHC Univeristy Clinic in Des Moines and be scheduled about 32 hours per week, Monday, Tuesday, Wednesday, and Friday 8:30 AM - 5:00 PM with Thursdays Off. This position is eligible for our $5.00 per hour shift differential if you work a 3-hour shift either after 5 PM on weekdays or anytime on Saturdays. Our team members are occasionally needed to cover other shifts, which may include a Saturday morning, or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply. This position requires Spanish and English language skills. What You Will Do * Takes actions to create a positive customer experience for internal and external customers. Greets visitors, offering prompt and friendly service to those entering the building, calling on the phone, or through electronic messages in a professional and timely manner to ensure their needs are met. Manages the waiting area. Ensures the reception area and waiting room is clean and tidy. Maintains visitor log. Provides and collects visitor badges. * Accurately documents messages and communicates to the appropriate individual. * Schedules patient appointments for medical and/or dental clinics, identifying and correcting inaccuracies. * Completes accurate registration per the medical and/or dental clinic patient registration workflows paying particular attention to patient phone number, address, household income, homeless status, and guarantor. * Accurately loads insurance into the patient's registration, ensuring insurance name and ID number are correct. Utilizes Real Time Eligibility (RTE) to confirm active insurance eligibility. * Ensures a consistent revenue cycle process in a medical or dental clinic. Maintains knowledge about enrollment and verification processes for medical or dental services at PHC. * Performs insurance verification prior to patient appointments to confirm active coverage for the visit. Helps patients apply for the sliding fee program. Refers patients to Patient Service Specialists for Medicaid, Marketplace and/or other platforms. * Helps patients apply for the sliding fee program. * Collects and processes patient payments and applies payment to the correct visit. Manages assigned cash box per established protocols. * Scans all acquired patient documentation and accurately indexes into electronic health records. * Monitors patient schedules in the medical and/or dental scheduling system to ensure optimization. Contacts patients due for recalls to fill the schedule, as assigned. Identifies if a patient appointment is running behind and keeps the patient informed. Offers appropriate resources to assist patients in overcoming barriers in making or keeping their appointment (e.g., telehealth, referral to family support workers). * Collaborates with Patient Care Team members and supports efficient clinic operations by following established workflows. Participates in activities designed to improve patient satisfaction and organizational performance. Contributes ideas and suggestions to improve the patient experience. * Performs other duties as assigned. Qualifications You Need Required * A minimum of 1 year in a healthcare, human services or social services environment; or 2 years in a customer service role. * Excellent customer service skills and commitment to service excellence. * Effective verbal and written communication skills. * Good problem-solving skills with ability to apply critical thinking. * Takes initiative and demonstrates dependability. * Team oriented with ability to collaborate effectively with others. * Listening and reading skills with ability to follow written and verbal instructions. * Basic math skills with ability to count money and make change. * Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications. * Detail oriented with high degree of accuracy * Prioritization skills. * Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals. * Demonstrates professionalism with ability to remain calm in all situations and show empathy. Preferred * Bilingual Spanish/English communication skills, written and verbal. * Associate degree in related field. * Work experience in a community health center, medical or dental clinic, or in the essential functions of the * position. * Experience working with patient registration systems and electronic health records. * Experience using a multi line telephone system. * Experience working with and knowledge of clinical terminology and health insurance. We Take Care of Our People Your related experience and skills determine your base pay. Our typical hiring range for this position is $15.50 - 19.40 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including: * Generous PTO accrual * Eight paid holidays * Tuition reimbursement program * 401k with company match * Medical, dental, vision * Life & disability insurance * Flexible spending & health savings accounts * Supplemental accident & critical illness insurance * Discounted pet insurance * PHC Pride rewards program Visit *************************** for a summary of PHC's benefits. Grow Your Career with PHC We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok Monday, Tuesday, Wednesday, Friday 8:30 AM - 5:00 PM Thursday Off 32 Hours Per Week