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Patient service representative jobs in Irving, TX - 1,625 jobs

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Patient Service Representative
Associate Customer Service Representative
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  • Patient Service Representative

    Prokatchers LLC

    Patient service representative job in Dallas, TX

    Answer incoming calls and electronic requests from patients, family members, and external parties in a professional and courteous manner. Register new patients and schedule healthcare appointments while ensuring timely, accurate, and compliant data entry. Verify insurance coverage or determine patient self-pay responsibilities and provide cost estimates. Handle clerical and clinical messages from patients, family members, and healthcare professionals. Identify urgent patient situations and coordinate immediate triage. Remain composed with upset callers, escalating priority issues when needed.
    $28k-34k yearly est. 1d ago
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  • Customer Service Representative

    Tata Consultancy Services 4.3company rating

    Patient service representative job in Plano, TX

    The CSAT Agent safeguards customer satisfaction during circuit discontinuance and migration activities across designated wire centers. You will proactively communicate, capture feedback, resolve issues, and drive CSAT improvements throughout the transition, partnering closely with Engagement Managers, Fulfillment Executors, and Data Analysts. The objective is to ensure continuity of service, transparent communication, and optimal customer satisfaction during migrations and disconnections. CSAT measurement & improvement: Run structured CSAT touchpoints (surveys, callbacks), log qualitative comments, and convert feedback into improvement actions. Collaborate with Data Analysts to segment dissatisfaction drivers and publish weekly insight summaries to pod leadership. Stakeholder collaboration Work hand‑in‑hand with Engagement Managers and client sales teams to align messaging and resolve customer concerns quickly. Maintain accurate case notes and status in program trackers/dashboards; contribute to governance and reporting cadences. Compliance & documentation Adhere to AT&T standards for data accuracy, privacy, and communication records; ensure inventory disposition is reflected in the systems of record. Outcomes & KPIs (program‑aligned) Customer Satisfaction (CSAT): Achieve/maintain target CSAT for migration interactions; reduce escalations week‑over‑week across pods. (Program emphasis on “optimal customer satisfaction.”) First‑Contact Resolution (FCR): Resolve defined classes of issues without handoff; hit FCR targets agreed in pod runbooks. Communication Quality: 100% adherence to approved outreach scripts and compliance requirements; zero privacy incidents. Data Hygiene: 100% accurate case logging and disposition updates in trackers/dashboards. Qualifications: 2-4 years in customer success, enterprise care, or telecom migration projects with measurable CSAT outcomes. Excellent verbal/written communication; ability to simplify complex migration steps for enterprise stakeholders. Experience with ticketing/CRM tools and structured survey/feedback collection. Salary Range: $40,000 - $55,000 per year
    $40k-55k yearly 3d ago
  • Customer Service Rep

    Beacon Hill 3.9company rating

    Patient service representative job in Mansfield, TX

    Pay: $17-$18 per hour Schedule: Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch) Temp-HIRE We are seeking a reliable and customer-focused Customer Service Representative (CSR) to join our team. This role involves assisting customers with rental car pick-up and drop-off, performing vehicle inspections, and ensuring a smooth and positive experience. Key Responsibilities Greet and assist customers during vehicle pick-up and drop-off. Complete paperwork and checklists following vehicle inspections. Perform light cleaning of vehicles when necessary. Work primarily outdoors with some duties inside the warehouse. Qualifications Strong customer service and communication skills. Ability to work in outdoor conditions. Detail-oriented and organized. Previous experience in customer service or automotive industry is a plus. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)
    $17-18 hourly 3d ago
  • Credentialing Coordinator

    Consilium 4.1company rating

    Patient service representative job in Irving, TX

    This opportunity can help you grow both within the company and in your overall career, providing a path to increased responsibility, leadership, and professional development. Advancement: as you gain experience and demonstrate proficiency you could move into more advanced provider operations roles Specialization: opportunities to specialize in areas of medical provider privileging and credentialing, allowing you to become an expert in a particular aspect of provider operations Leadership Opportunities: with experience and proven leadership skills, you could progress into supervisory or managerial roles Cross-Departmental Projects: engage in collaborative projects with other departments to broaden your understanding of the business of Locum Tenens and open up pathways into more strategic roles. Your Day-to-Day Work closely with the client healthcare facility site and provider to obtain all requirements for credentialing at their facility Complete as much of the credentialing as possible on behalf of the provider and follow up on missing items until privileges are granted, to include: background checks, drug screening, immunization records, life support training, etc. Work closely with account managers regarding change of start date and/or cancellations What You Bring You are a fast learner who completes tasks proactively and values open communication within a team setting. You are able to organize your tasks effectively and can manage important records for multiple accounts simultaneously. Above all, you are motivated to start a career where you can grow professionally, take ownership of your role, and see a measurable impact of your work. Your attributes include: Willingness and capability to work on-site M-F (8:30 to 5:30 with occasional over-time when necessary) 1-3 years hospital privileging experience is preferred. Timely and accurate turnaround on required paperwork and/or documentation. Ability to build strong provider and client relationships over the phone. Timely follow-up on all outstanding items. Consistent communication on progress with BOTH the physicians and clients. Superb customer service to internal and external customers. Flexible team player attitude and desire to grow professionally.
    $30k-44k yearly est. 3d ago
  • Customer Service Representative

    Joon Loloi

    Patient service representative job in Dallas, TX

    About Us: Born from Loloi Rugs - an industry leader that has been trusted by thousands of the world's top designers and retail stores - Joon Loloi is an e-commerce retail destination delivering an insider's perspective on home furnishings. Our online selection of furniture, rugs, lighting, and décor is a combination of exclusive in-house design, signature trademarks, and expertly curated pieces for every room and everyone. Security Advisory: Beware of Frauds Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates. Joon Loloi is looking for a talented Customer Service Representative. Here at Loloi we craft products to create beautify spaces and we are seeking to develop a unique customer experience that embodies eCommerce, inspiration, value add services, design tools, and community for design enthusiasts and trade professionals alike. Our Customer Service Representative will most often be the first point of contact for our customers, handling inbound and outbound calls with professionalism, courtesy, and efficiency. The primary responsibility will be to provide exceptional customer service and support, resolving inquiries, and ensuring overall customer satisfaction. This position requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. As an integral part of the Joon Loloi Customer Experience Team, this role will work closely with Training, Branding, and Merchandising to ensure they have a deep understanding of the product, the brand and provide exceptional service through every customer contact. This position is based on-site Monday-Friday at our Dallas, TX headquarters. Responsibilities Handle Inbound Calls: Receive incoming calls from customers, addressing their queries, concerns, and requests promptly and accurately. Offer personalized solutions to meet their specific needs Outbound Calls: Make outbound calls to follow up on customer inquiries, conduct surveys, confirm appointments, or inform customers about new products and services Customer Support: Provide excellent customer support via phone, email, or chat. Assist customers with troubleshooting issues, navigating through products/services, and resolving complaints to ensure a positive experience Product Knowledge: Acquire in-depth knowledge of the company's products, services, and processes to effectively assist customers and address their inquiries Data Entry: Accurately document customer interactions, inquiries, and feedback in the company's database or CRM system. Maintain detailed records for future reference and follow-up Problem Resolution: Proactively identify and resolve customer issues, ensuring their concerns are addressed in a timely and satisfactory manner Upselling and Cross-Selling: Identify opportunities for upselling or cross-selling products and services to customers, enhancing their overall experience and contributing to revenue growth Team Collaboration: Work collaboratively with other team members and departments to ensure smooth operations, escalate complex issues when necessary, and participate in ongoing training and skill development Adherence to Policies: Comply with company guidelines, call center protocols, and established processes to maintain high-quality service delivery and uphold the organization's reputation Performance Metrics: Achieve individual and team performance goals, including call handling metrics, customer satisfaction scores, and sales targets, as applicable Experience, Skills, & Ability Requirements High school diploma or equivalent; additional education or certifications are a plus Previous experience in a call center or customer service role is preferred but not mandatory Previous experience in design or keen interest in interior design Excellent communication skills, both verbal and written, with a strong command of the English language Active listening skills and the ability to empathize with customers' needs and concerns Strong problem-solving skills and the capacity to think quickly on your feet Basic computer proficiency and familiarity with CRM software and call center systems Patience, resilience, and a positive attitude even during challenging interactions Ability to multitask and manage time effectively in a fast-paced environment Willingness to work flexible hours, including evenings, weekends, and holidays, if required Highly organized and skilled at time management Possess personal qualities of integrity, credibility, and commitment to corporate mission What We Offer Comprehensive health, dental, and vision benefits 401(k) with employer match Paid parental leave A culture that fosters ongoing growth opportunities A stable, growing family-owned company that looks after its employees Loloi Rugs/Joon Loloi does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.
    $26k-34k yearly est. 3d ago
  • Prior Authorization Specialist Pharmacy Tech

    RPC Company 4.5company rating

    Patient service representative job in Farmers Branch, TX

    About the Company We are looking for pharmacy Techs to work as a prior authorization specialist in a call center environment. About the Role Must have current certification and 2 years of experience. Responsibilities Work as a prior authorization specialist. Operate in a call center environment. Qualifications Current certification. 2 years of experience. Required Skills Certification in pharmacy technology. Experience in a call center environment. Preferred Skills Prior authorization experience. Pay range and compensation package It is a fulltime job with full benefits. $22 -$24/HR Equal Opportunity Statement We are committed to diversity and inclusivity.
    $22-24 hourly 3d ago
  • Associate Customer Service Representative Auto Division

    W.F. Young 3.5company rating

    Patient service representative job in Irving, TX

    About this role: Wells Fargo is seeking Associate Customer Service Representatives to join our Auto team in Irving, TX. This team is part of our Consumer Lending business, empowering millions of customers to achieve their dreams every day. Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role, you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with immediate team, as well as internal and external customers Fulfill additional duties upon request Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Call center customer service experience in the financial services industry Prior work exposure within auto operations Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Bilingual speaking, reading, and writing proficiency in Spanish/English is a plus Job Expectations: Must be able to attend full duration of required training period Ability to work additional hours as needed Must work on-site at the location posted Training Schedule: Training hours are Monday through Friday, from 9:00 AM to 6:00 PM Training is expected to be 6 weeks, but may vary Training will be held onsite at the posted work location: 401 Las Colinas Blvd W, Irving, TX 75039 Work Schedule: Hybrid work schedule with alternate weeks in-office Department hours are Monday through Friday, from 7:00 AM to 9:00 PM Specific work hours will be assigned prior to the end of training Rotating Saturday shift, from 7:00 AM to 4:30 PM Shift pay differential may apply Posted Location: 401 Las Colinas Blvd W, Irving, TX 75039 @RWF22 Posting End Date: 2 Feb 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $30k-35k yearly est. Auto-Apply 4d ago
  • Associate Customer Service Representative

    Repay-Realtime Electronic Payments 4.3company rating

    Patient service representative job in Fort Worth, TX

    ABOUT REPAY REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments. ABOUT THE ROLE REPAY is looking for an Associate Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants. RESPONSIBILITIES Completed training courses and attain the knowledge required to assist our Customer Database Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs. Contacts software and hardware vendors to request service regarding defective products. Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms. Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues. Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup. Meet and exceed service level goals set for the Customer Service Team Follow communication procedures, guidelines, and policies Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction Keep records of all client interactions Proactively communicate with our clients to help them understand the products and services REPAY offers SKILLS & EXPERIENCE NEEDED Proven technical customer support experience 2+ years of merchant services / payments industry experience preferred Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction. Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base. Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines. Ability to work in a ticket and metrics driven environment Familiarity with CRM systems and practices (e.g. Salesforce) Must be able to communicate in a clear and logical fashion verbally and in writing Must take pride and satisfaction in helping people Must prioritize identifying and solving problems above merely answering questions WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMS We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work. INNOVATION & EDUCATION We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRST We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year. REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity. REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible. We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.
    $30k-41k yearly est. Auto-Apply 60d+ ago
  • Scheduling Specialist

    Radiology Partners 4.3company rating

    Patient service representative job in Mansfield, TX

    RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working 40 hours per week; shifts are Monday through Wednesday and Friday, 10:30am - 6:30pm and Saturday, 8:00am - 4:30pm. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned
    $26k-31k yearly est. 4h ago
  • Associate Customer Service Representative

    Repay Holdings Corporation

    Patient service representative job in Fort Worth, TX

    ABOUT REPAY REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments. ABOUT THE ROLE REPAY is looking for an Associate Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants. RESPONSIBILITIES * Completed training courses and attain the knowledge required to assist our Customer Database * Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case * Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs. * Contacts software and hardware vendors to request service regarding defective products. * Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms. * Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues. * Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup. * Meet and exceed service level goals set for the Customer Service Team * Follow communication procedures, guidelines, and policies * Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction * Keep records of all client interactions * Proactively communicate with our clients to help them understand the products and services REPAY offers SKILLS & EXPERIENCE NEEDED * Proven technical customer support experience * 2+ years of merchant services / payments industry experience preferred * Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction. * Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base. * Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. * Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines. * Ability to work in a ticket and metrics driven environment * Familiarity with CRM systems and practices (e.g. Salesforce) * Must be able to communicate in a clear and logical fashion verbally and in writing * Must take pride and satisfaction in helping people * Must prioritize identifying and solving problems above merely answering questions WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMS We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work. INNOVATION & EDUCATION We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRST We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year. REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity. REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible. We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.
    $27k-36k yearly est. Auto-Apply 60d+ ago
  • Associate Customer Service Representative Auto Division

    Wells Fargo 4.6company rating

    Patient service representative job in Irving, TX

    About this role: Wells Fargo is seeking Associate Customer Service Representatives to join our Auto team in Irving, TX. This team is part of our Consumer Lending business, empowering millions of customers to achieve their dreams every day. Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role, you will: * Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services in a fast-paced, high-volume environment * Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems * Regularly receive direction from supervisor and escalate questions and issues to more senior employees * Interact with immediate team, as well as internal and external customers * Fulfill additional duties upon request Required Qualifications: * 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: * Call center customer service experience in the financial services industry * Prior work exposure within auto operations * Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues * Ability to execute in a fast paced, high demand, metric driven call center environment * Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy * Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information * Knowledge, understanding and experience of internet, mobile, and social media technology * Bilingual speaking, reading, and writing proficiency in Spanish/English is a plus Job Expectations: * Must be able to attend full duration of required training period * Ability to work additional hours as needed * Must work on-site at the location posted Training Schedule: * Training hours are Monday through Friday, from 9:00 AM to 6:00 PM * Training is expected to be 6 weeks, but may vary * Training will be held onsite at the posted work location: 401 Las Colinas Blvd W, Irving, TX 75039 Work Schedule: * Hybrid work schedule with alternate weeks in-office * Department hours are Monday through Friday, from 7:00 AM to 9:00 PM * Specific work hours will be assigned prior to the end of training * Rotating Saturday shift, from 7:00 AM to 4:30 PM * Shift pay differential may apply Posted Location: * 401 Las Colinas Blvd W, Irving, TX 75039 @RWF22 Posting End Date: 2 Feb 2026 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $31k-38k yearly est. 2d ago
  • NEUROSURGERY PATIENT REPRESENTATIVE

    Methodist Health System 4.7company rating

    Patient service representative job in Dallas, TX

    Your Job: Greet, Instruct and schedules patients, registers patients into the computer system, and determines their insurance benefits. Serve as a liaison between patient and clinical support staff. Your Job: * High school education or equivalent * 2 years in a front office using Medical Management software * Typing or data entry at 40 wpm * Working knowledge of medical terminology and coding Your Job Responsibilities: * Greets patients in a prompt, courteous and helpful manner. * Checks-in patients, verifies and updates demographic and insurance information to the medical record. * Collects payments and enters charges into computer system. * Registers new patients into computer system and verifies all patients' addresses, telephone numbers and insurance information. * Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. * Proficiency with medical office technology systems. * Maintains work area and reception area in neat and orderly manner. * Advises Office Manager of problems and concerns in the Front Office and helps in problem solving. * Attends educational and staff meetings as scheduled. * Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation. * Must be able to support the clinic efficiency and cohesion. Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 92 MMG ambulatory clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous. Our affiliation means being part of an award-winning workplace: * Newsweek's America's Most Admired Workplaces 2026 * Glassdoor's Best-Led Companies 2025 * Fortune's Best Workplaces in Health Care 2025 * Great Place to Work Certified 2026-2026 * Glassdoor's Best Places to Work 2025 * TIME's Best Companies for Future Leaders 2025 * Military Friendly - Gold Employer 2025 * Newsweek's America's Greatest Workplaces for Mental Well-Being 2025 * Becker's Healthcare Top Places to Work in Healthcare 2025 * Newsweek's Greatest Workplaces 2025
    $30k-35k yearly est. 9d ago
  • Dental Multispecialty Scheduling Specialist

    Rodeo Dental

    Patient service representative job in Irving, TX

    We are seeking a detail-oriented and organized Doctor Scheduler to join our team. The ideal candidate will play a crucial role in managing appointments, coordinating schedules, and ensuring efficient operations within our offices. = Essential Duties and Responsibilities: Building and monitoring a constantly evolving doctor schedule for 150+ doctors based off of the forecasted doctor days, while factoring in doctor availability and patient demand, against the varying office floor plans, staffing and available resources, in order to build a productive schedule. Communicating with Doctors to learn any preferences for travel, scheduling and work environment. Staying on top of future schedules and rotations for Providers in order to increase consistency for patient schedules and staffing, and assist inproviding a broader view of actual doctor days. Immediately handling any scheduling issues, including doctor conflicts or changes, office limitations, availability, specialty overlaps, staff shortages, etc. Maintain relationships and stay in constant communication with our doctors, as well as operations, in order to solve any scheduling breakdowns, office inefficiencies and improve doctor relations. Coordinating with the Operations to provide the doctors with accurate travel and schedule-related information. Ability to effectively communicate and build relationships with our doctors and operations team members Identifies issues, develops, coordinates and implements mitigation strategies to re-balance resources to meeting staffing Administer vacation times and coverage for providers Performs all other duties as assigned Qualifications: Experience with workforce scheduling and staffing functions for providers UKG/Kronos experience preferred but not required Spreadsheet and Database Skills Skills and Specifications: Energetic, dynamic and personable with a desire to thrive and advance. Aptitude for independently solving complex problems. Professional polish and strong communication skills to interact and build relationships with our Doctors and Operations Team Attention to detail is a MUST. Strong organizational, management, and negotiation skills. Availability and willingness to work on weekends when needed Job Type: Full-time Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Experience: Do you have provider scheduling: 2 years (Required) Do you have UKG/Kronos: 1 year (Preferred) Do you have Spreadsheet and Database Skills : 1 year (Preferred) Work Location: In person
    $27k-39k yearly est. 25d ago
  • Scheduling Center Professional

    Full Package Media 3.4company rating

    Patient service representative job in Dallas, TX

    When you talk to someone, they're the most important person in the room. You wake up wondering what today's challenge is. People can tell you're happy just by listening to your voice. …and that charm rubs off on everyone around you. If this sounds like you, keep reading! We are seeking a diligent, coachable, and highly motivated person who has a passion for people. You will have an opportunity to master the scheduling center at Full Package Media and ensure customers are hands down 100% satisfied. About Full Package Media Full Package Media is a real estate media production company located in Addison, TX. We are the premier provider of high quality photography, videography, 3D Tours, and more for realtors and businesses in the DFW Metroplex. We truly consider ourselves to be a part of our customers' team as we work together to win more listings, sell more homes, and enhance our customers' brand. Since 2016 we have provided media for thousands of homes for some of the largest names in real estate including brokerages like Dave Perry Miller, Compass Realtors, The Associates, and Keller Williams. Our team is a high performing machine that is extremely focused on creating a flawless customer experience as can be seen in our hundreds of 5 star reviews on Google! Perks/Benefits Professional Espresso Machine - let coffee and lattes power you through the day Snacks and occasionally meals provided Office dog always ready to accept your pets and an occasional game of tug Filtered water on tap Strong team vibe - our team is small yet powerful! You will know everybody and you won't just be a number in the system. Requirement/Qualifications Ambition - Our team rocks and loves to achieve and succeed! If you don't have fire in the belly when it comes to winning and growing - move on! A genuine interest in photography and videography and/or real estate - No experience needed, but we want you to love the industry and relate to our clients. If you watch Chip and Jo reruns, you are probably a good fit. Must be coachable and willing to follow systems and processes Must be able to bounce back from rejection and overcome objections. Must be great with computers - you think typing is easier than writing cursive Must be good at scheduling / logical planning - you can easily plan out how to go to the store, buy a puppy, get your hair done, pick up firewood, and make it to soccer practice before 4pm in the most efficient order. Zendesk experience - not necessary, but a huge plus! Have a great attitude - you are a good vibes only type of person Always be punctual and well dressed - there is zero tolerance for lateness Have a belief in good old fashioned quality customer service - our customers work their tails off to sell homes and we have to do everything we can to help them Have reliable transportation and live in the Dallas/Ft. Worth Metroplex Must be able to work in our office - get out of the house and smell the roses! You'll love your coworkers and team at FPM! If this sounds like it's right up your alley, when submitting the Careers form on our website, in the first line of the second paragraph type “I am the scheduling wizard!” Seriously. We will only consider applicants that include this which demonstrates attention to detail. Duties and responsibilities Take orders and book shoots for clients over the phone and through email. Process edits requests, manage concerns, and respond to general inquiries. Take ownership of issues and find resolutions Become highly knowledgeable of the products Full Package Media offers and apply that expertise to sell and up-sell products that meet customers' needs. Deliver an outstanding experience to customers at all times. Provide logistical assistance to photographers as needed. Assist in automating processes and suggest improvements as areas of opportunity are identified. Contribute to the positive vibe and high energy in the office! Frequently Asked Questions: What if I don't have customer service experience? That is no problem! Bring a positive attitude and a willingness to learn - we will teach you the rest! Do I have the opportunity to earn commission? Yes! Yes! Yes! We have a great up-sell program that allows you to earn more when you sell more. The sky is the limit! Can I see an example of what Full Package Media does? Sure! Visit: ************************ If you feel like you're ready to apply, visit ************************ and click on the careers tab! Compensation: $15.00 - $18.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Who We Are Full Package Media is the premier real estate media production company. We are a team of creative minded individuals that work together to produce high quality photography, videography, 3D tours, and more for realtors and businesses. We truly consider ourselves to be a part of our customers' team as we work together to win more listings, sell more homes, and enhance our customers' brand. Our Team Our team is the heart and soul of Full Package Media. We have the training, the professionalism, and the desire to excel. And most importantly, an unselfish dedication to our clients. We are a diverse group of individuals that work together to create amazing media and a flawless customer experience. Our photographers and office staff come from many different backgrounds, but together we are a high performing machine that creates amazing media and has fun doing it! Our Promise to Our Clients Our dedication to our clients is unwavering. Most of our clients are entrepreneurs themselves juggling different responsibilities and wearing many hats. At FPM we consider ourselves to be a part of our client's team and that is a responsibility that we do not take lightly. We are committed to getting the job done right in order to meet and exceed our clients expectations.
    $15-18 hourly Auto-Apply 60d+ ago
  • Appointment Scheduling Specialist

    Ref 4.6company rating

    Patient service representative job in Rockwall, TX

    Appointment Scheduling Specialist - Family Care 18437 Bring your passion to Texas Health so we are Better + Together **** Work location\: 1200 Summer Lee Rd #102 Rockwall Texas 75032 Work hours\: Full-time, 40 hours weekly, Monday thru Friday, 8\:00am - 5\:00pm Family Care 18437 highlights: · Great work environment · Collaborative team approach · Fast paced Family care clinic Here's What You Need Education · High School Diploma or equivalent (Required) Experience · 2 years related experience in healthcare environment (Preferred) · Previous Customer Service experience (Strongly Preferred) Skills · Requires strong customer skills. · Good communication skills. · Possess a strong work ethic and a high level of professionalism. · A team player who handles multiple projects simultaneously in a fast paced environment. What You Will Do · Responsible for answering phone calls and scheduling patient appointments. · Conduct patient pre-certification to ensure coverage for appointments and medical care. · Schedule tests, procedures, and referral appointments. · Communicate with patients regarding appointments and instructions for procedures and tests. · May collect fees such as co-pays / co-insurance. · Gathers insurance information and patient personal data. · Demonstrates positive professional customer service in all patient, staff, and visitor contacts. Performs other duties as assigned. Additional perks of being a Texas Health Physicians Group Appointment Scheduling Specialist · Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits. · Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. · Strong Unit Based Council (UBC). · A supportive, team environment with outstanding opportunities for growth. · Learn more about our culture, benefits, and recent awards. Do you still have questions or concerns? Feel free to email your questions to ***************************. #LI-JL1
    $25k-36k yearly est. Auto-Apply 60d+ ago
  • Associate Customer Service Representative Spanish Bilingual Everyday Banking

    W.F. Young 3.5company rating

    Patient service representative job in Irving, TX

    Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual reading, speaking, and listening proficiency in Spanish/English Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Schedule may be eligible for a shift differential under the terms of the shift differential policy Must work on-site at the location posted Must complete and pass required language assessment Training Schedule: Training class starts on 3/9 for 7 weeks. Training hours for weeks 1-4 are 8:30 a.m. - 5:30 p.m. Monday - Friday and weeks 5-7 training hours are 8:30 a.m. - 5 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Posting Location: 401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039 @RWF22 Posting End Date: 6 Feb 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $30k-35k yearly est. Auto-Apply 4d ago
  • Scheduling Specialist

    Radiology Partners 4.3company rating

    Patient service representative job in McKinney, TX

    RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a part time position working between 20-29 hours/week. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned
    $26k-31k yearly est. 4h ago
  • Associate Customer Service Representative Spanish Bilingual Everyday Banking

    Wells Fargo Bank 4.6company rating

    Patient service representative job in Irving, TX

    Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual reading, speaking, and listening proficiency in Spanish/English Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Schedule may be eligible for a shift differential under the terms of the shift differential policy Must work on-site at the location posted Must complete and pass required language assessment Training Schedule: Training class starts on 3/9 for 7 weeks. Training hours for weeks 1-4 are 8:30 a.m. - 5:30 p.m. Monday - Friday and weeks 5-7 training hours are 8:30 a.m. - 5 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Posting Location: 401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039 @RWF22 Posting End Date: 6 Feb 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $31k-38k yearly est. 3d ago
  • NEUROSURGERY PATIENT REPRESENTATIVE

    Methodist Health System 4.7company rating

    Patient service representative job in Dallas, TX

    Your Job: Greet, Instruct and schedules patients, registers patients into the computer system, and determines their insurance benefits. Serve as a liaison between patient and clinical support staff. Your Job: • High school education or equivalent • 2 years in a front office using Medical Management software • Typing or data entry at 40 wpm • Working knowledge of medical terminology and coding Your Job Responsibilities: • Greets patients in a prompt, courteous and helpful manner. • Checks-in patients, verifies and updates demographic and insurance information to the medical record. • Collects payments and enters charges into computer system. • Registers new patients into computer system and verifies all patients' addresses, telephone numbers and insurance information. • Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. • Proficiency with medical office technology systems. • Maintains work area and reception area in neat and orderly manner. • Advises Office Manager of problems and concerns in the Front Office and helps in problem solving. • Attends educational and staff meetings as scheduled. • Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation. • Must be able to support the clinic efficiency and cohesion. Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 92 MMG ambulatory clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous. Our affiliation means being part of an award-winning workplace: Newsweek's America's Most Admired Workplaces 2026 Glassdoor's Best-Led Companies 2025 Fortune's Best Workplaces in Health Care 2025 Great Place to Work Certified 2026-2026 Glassdoor's Best Places to Work 2025 TIME's Best Companies for Future Leaders 2025 Military Friendly - Gold Employer 2025 Newsweek's America's Greatest Workplaces for Mental Well-Being 2025 Becker's Healthcare Top Places to Work in Healthcare 2025 Newsweek's Greatest Workplaces 2025
    $30k-35k yearly est. Auto-Apply 4d ago
  • Scheduling Center Professional

    Full Package Media 3.4company rating

    Patient service representative job in Dallas, TX

    Job DescriptionWhen you talk to someone, theyre the most important person in the room. You wake up wondering what todays challenge is. People can tell youre happy just by listening to your voice. and that charm rubs off on everyone around you. If this sounds like you, keep reading! We are seeking a diligent, coachable, and highly motivated person who has a passion for people. You will have an opportunity to master the scheduling center at Full Package Media and ensure customers are hands down 100% satisfied. About Full Package Media Full Package Media is a real estate media production company located in Addison, TX. We are the premier provider of high quality photography, videography, 3D Tours, and more for realtors and businesses in the DFW Metroplex. We truly consider ourselves to be a part of our customers team as we work together to win more listings, sell more homes, and enhance our customers' brand. Since 2016 we have provided media for thousands of homes for some of the largest names in real estate including brokerages like Dave Perry Miller, Compass Realtors, The Associates, and Keller Williams. Our team is a high performing machine that is extremely focused on creating a flawless customer experience as can be seen in our hundreds of 5 star reviews on Google! Perks/Benefits Professional Espresso Machine - let coffee and lattes power you through the day Snacks and occasionally meals provided Office dog always ready to accept your pets and an occasional game of tug Filtered water on tap Strong team vibe - our team is small yet powerful! You will know everybody and you won't just be a number in the system. Requirement/Qualifications Ambition - Our team rocks and loves to achieve and succeed! If you dont have fire in the belly when it comes to winning and growing - move on! A genuine interest in photography and videography and/or real estate - No experience needed, but we want you to love the industry and relate to our clients. If you watch Chip and Jo reruns, you are probably a good fit. Must be coachable and willing to follow systems and processes Must be able to bounce back from rejection and overcome objections. Must be great with computers - you think typing is easier than writing cursive Must be good at scheduling / logical planning - you can easily plan out how to go to the store, buy a puppy, get your hair done, pick up firewood, and make it to soccer practice before 4pm in the most efficient order. Zendesk experience - not necessary, but a huge plus! Have a great attitude - you are a good vibes only type of person Always be punctual and well dressed - there is zero tolerance for lateness Have a belief in good old fashioned quality customer service - our customers work their tails off to sell homes and we have to do everything we can to help them Have reliable transportation and live in the Dallas/Ft. Worth Metroplex Must be able to work in our office - get out of the house and smell the roses! Youll love your coworkers and team at FPM! If this sounds like its right up your alley, when submitting the Careers form on our website, in the first line of the second paragraph type I am the scheduling wizard! Seriously. We will only consider applicants that include this which demonstrates attention to detail. Duties and responsibilities Take orders and book shoots for clients over the phone and through email. Process edits requests, manage concerns, and respond to general inquiries. Take ownership of issues and find resolutions Become highly knowledgeable of the products Full Package Media offers and apply that expertise to sell and up-sell products that meet customers' needs. Deliver an outstanding experience to customers at all times. Provide logistical assistance to photographers as needed. Assist in automating processes and suggest improvements as areas of opportunity are identified. Contribute to the positive vibe and high energy in the office! Frequently Asked Questions: What if I don't have customer service experience? That is no problem! Bring a positive attitude and a willingness to learn - we will teach you the rest! Do I have the opportunity to earn commission? Yes! Yes! Yes! We have a great up-sell program that allows you to earn more when you sell more. The sky is the limit! Can I see an example of what Full Package Media does? Sure! Visit: ************************ If you feel like you're ready to apply, visit ************************ and click on the careers tab!
    $25k-36k yearly est. 27d ago

Learn more about patient service representative jobs

How much does a patient service representative earn in Irving, TX?

The average patient service representative in Irving, TX earns between $26,000 and $37,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.

Average patient service representative salary in Irving, TX

$31,000

What are the biggest employers of Patient Service Representatives in Irving, TX?

The biggest employers of Patient Service Representatives in Irving, TX are:
  1. REGIONAL MEDICAL LABORATORY
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