What is a Patient Service Representative

Patient Service Representative is a very important position. You're the reason patients can make appointments. Without you, the entire business would fall flat.

In addition to being an essential part of the company, you're also extremely important to patients. Who else is going to call them to remind them of an appointment that they booked months ago? No one but you. You're some kind of a lifesaver.

It may seem obvious, but a big part of this job is remaining organized. If you can't get your calendar straight, you won't be able to keep track of all your patients. And depending on where you work, there could be hundreds, even thousands, of patients to keep track of.

There is more than meets the eye when it comes to being a patient service representative. For example, did you know that they make an average of $14.16 an hour? That's $29,455 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Patient Service Representative Do

There are certain skills that many patient service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Patient Service Representative does

How To Become a Patient Service Representative

If you're interested in becoming a patient service representative, one of the first things to consider is how much education you need. We've determined that 31.7% of patient service representatives have a bachelor's degree. In terms of higher education levels, we found that 2.9% of patient service representatives have master's degrees. Even though some patient service representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a patient service representative. When we researched the most common majors for a patient service representative, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on patient service representative resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a patient service representative. In fact, many patient service representative jobs require experience in a role such as customer service representative. Meanwhile, many patient service representatives also have previous career experience in roles such as cashier or administrative assistant.

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Average Salary
$29,455
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
146,296
Job Openings
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Patient Service Representative Career Paths

Top Careers Before Patient Service Representative

Patient Service Representative Jobs You Might Like

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Average Salary for a Patient Service Representative

Patient Service Representatives in America make an average salary of $29,455 per year or $14 per hour. The top 10 percent makes over $35,000 per year, while the bottom 10 percent under $24,000 per year.
Average Salary
$29,455
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How much should you be earning as an Patient Service Representative? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
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Patient Service Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Patient Service Representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Patient Service Representative Resume

At Zippia, we went through countless Patient Service Representative resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Patient Service Representative Resume Examples And Templates

Patient Service Representative Demographics

Patient Service Representative Gender Statistics

female

82.4 %

male

13.8 %

unknown

3.8 %

Patient Service Representative Ethnicity Statistics

White

60.9 %

Hispanic or Latino

19.8 %

Black or African American

9.6 %

Patient Service Representative Foreign Languages Spoken Statistics

Spanish

79.7 %

French

3.9 %

Russian

1.8 %
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Create The Perfect Resume

Our resume builder tool will walk you through the process of creating a stand-out Patient Service Representative resume.

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Patient Service Representative Education

Patient Service Representative Majors

21.2 %

Patient Service Representative Degrees

Bachelors

31.7 %

Associate

26.3 %

High School Diploma

19.8 %

Top Colleges for Patient Service Representatives

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

3. Maria College of Albany

Albany, NY • Private

In-State Tuition
$15,140
Enrollment
876

4. Howard University

Washington, DC • Private

In-State Tuition
$26,756
Enrollment
6,166

5. University of Virginia

Charlottesville, VA • Private

In-State Tuition
$17,653
Enrollment
16,405

6. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

7. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

8. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

9. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

10. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548
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Online Courses For Patient Service Representative That You May Like

Patient Safety
coursera

Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians' mistakes, but from systemic problems - communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.\n\nThe Patient Safety & Quality Leadership Specialization covers t...

Understanding Patient Perspectives on Medications
coursera

Inappropriate use of medicines harms patients' health and increases healthcare costs. When healthcare professionals and patients engage together, healthcare can be based on the patient perspective, so the use of medicines is better tailored to each patient's needs and preferences. The result is a better relationship between patients and healthcare professionals, more appropriate medicines use, improved patient outcomes, and reduced healthcare costs. In this course you will learn about the patien...

Operations and Patient Safety for Healthcare IT Staff
coursera

Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you'll be asked to troubleshoot issues with a wide variety of tools. You'll see a scenario with a...

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Top Skills For a Patient Service Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.7% of patient service representatives listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

12 Patient Service Representative RESUME EXAMPLES

Best States For a Patient Service Representative

Some places are better than others when it comes to starting a career as a patient service representative. The best states for people in this position are California, Washington, North Dakota, and Kansas. Patient service representatives make the most in California with an average salary of $33,924. Whereas in Washington and North Dakota, they would average $33,647 and $33,524, respectively. While patient service representatives would only make an average of $33,271 in Kansas, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New Hampshire

Total Patient Service Representative Jobs:
661
Highest 10% Earn:
$42,000
Location Quotient:
1.31
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. North Dakota

Total Patient Service Representative Jobs:
294
Highest 10% Earn:
$41,000
Location Quotient:
1.09
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Nevada

Total Patient Service Representative Jobs:
575
Highest 10% Earn:
$43,000
Location Quotient:
0.95
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Patient Service Representatives

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Top Patient Service Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ patient service representatives and discovered their number of patient service representative opportunities and average salary. Through our research, we concluded that Aspen Dental Management was the best, especially with an average salary of $29,073. Cleveland Clinic follows up with an average salary of $30,164, and then comes TriWest Healthcare Alliance with an average of $30,276. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a patient service representative. The employers include Affordable Home Care Solutions, Robert Half International, and Emory Healthcare

Patient Service Representative Videos

Updated August 18, 2021