Patient Service Representative is a very important position. You're the reason patients can make appointments. Without you, the entire business would fall flat.
In addition to being an essential part of the company, you're also extremely important to patients. Who else is going to call them to remind them of an appointment that they booked months ago? No one but you. You're some kind of a lifesaver.
It may seem obvious, but a big part of this job is remaining organized. If you can't get your calendar straight, you won't be able to keep track of all your patients. And depending on where you work, there could be hundreds, even thousands, of patients to keep track of.
There are certain skills that many patient service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
If you're interested in becoming a patient service representative, one of the first things to consider is how much education you need. We've determined that 31.7% of patient service representatives have a bachelor's degree. In terms of higher education levels, we found that 2.9% of patient service representatives have master's degrees. Even though some patient service representatives have a college degree, it's possible to become one with only a high school degree or GED.