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Become A Patient Service Representative

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Working As A Patient Service Representative

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $31,538

    Average Salary

What Does A Patient Service Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Service Representative jobs

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Patient Service Representative Career Paths

Patient Service Representative
Patient Care Coordinator Office Administrator Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Specialist Account Manager Billing Specialist
Billing Manager
7 Yearsyrs
Accounts Receivable Specialist Business Office Manager
Business Office Director
8 Yearsyrs
Patient Service Coordinator Billing Specialist
Business Office Manager
8 Yearsyrs
Billing Specialist Specialist Case Manager
Career Manager
6 Yearsyrs
Registered Nurse Case Manager Therapist
Clinical Director
9 Yearsyrs
Patient Access Representative Registered Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Accounts Receivable Specialist Analyst Compliance Analyst
Compliance Manager
9 Yearsyrs
Scheduler Operations Manager Assistant Director
Director Of Admissions
7 Yearsyrs
Specialist Operations Manager
Division Manager
8 Yearsyrs
Medical Coder Auditor Controller
Finance Services Director
10 Yearsyrs
Medical Coder Adjunct Instructor Assistant Professor
Medical Director
9 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Registered Nurse Staff Nurse
Patient Care Manager
9 Yearsyrs
Licensed Practical Nurse Staff Nurse Patient Care Manager
Patient Relations Director
10 Yearsyrs
Case Manager Service Coordinator Service Supervisor
Patient Services Manager
8 Yearsyrs
Referral Coordinator Billing Specialist Practice Manager
Practice Administrator
10 Yearsyrs
Scheduler Scheduling Coordinator Billing Specialist
Practice Manager
9 Yearsyrs
Scheduling Coordinator Front Desk Coordinator Front Office Manager
Revenue Manager
8 Yearsyrs
Patient Care Coordinator Nursing Director Case Manager
Service Director
9 Yearsyrs
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Patient Service Representative Demographics

Gender

  • Female

    86.9%
  • Male

    11.5%
  • Unknown

    1.7%

Ethnicity

  • White

    77.7%
  • Hispanic or Latino

    14.1%
  • Asian

    6.2%
  • Unknown

    1.5%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    74.8%
  • French

    4.6%
  • Russian

    2.4%
  • Hindi

    1.5%
  • Italian

    1.5%
  • Chinese

    1.5%
  • Arabic

    1.5%
  • Mandarin

    1.4%
  • Portuguese

    1.4%
  • German

    1.4%
  • Tagalog

    1.2%
  • Polish

    1.2%
  • Carrier

    1.0%
  • Cantonese

    0.9%
  • Japanese

    0.9%
  • Swedish

    0.7%
  • Gujarati

    0.7%
  • Vietnamese

    0.5%
  • Samoan

    0.5%
  • Somali

    0.5%
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Patient Service Representative

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Patient Service Representative Education

Patient Service Representative

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Top Skills for A Patient Service Representative

ElectronicMedicalRecordsCustomerServiceInsuranceInformationNewPatientChartsPhoneCallsPatientInformationInsuranceCompaniesInsuranceVerificationPatientDemographicsPatientServiceFrontDeskInsuranceCoveragePatientAccountsInsuranceEligibilityHippaPatientRegistrationPatientCareHipaaCheck-InMedicaid

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Top Patient Service Representative Skills

  1. Electronic Medical Records
  2. Customer Service
  3. Insurance Information
You can check out examples of real life uses of top skills on resumes here:
  • Processed electronic medical records, copied documents, faxed doctor orders, medication lists and demographics to other medical facilities.
  • Developed strong customer service skills by managing a high volume of patient's needs.
  • Greeted patients, collected and verified insurance information, scheduled appointments and prepared patient charts.
  • Gathered medical records for new patient charts.
  • Answered and appropriately managed incoming telephone calls, scheduled patient appointments, and responded to customers' information needs.

Top Patient Service Representative Employers

Patient Service Representative Videos

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