Patient Service Representative is a very important position. You're the reason patients can make appointments. Without you, the entire business would fall flat.

In addition to being an essential part of the company, you're also extremely important to patients. Who else is going to call them to remind them of an appointment that they booked months ago? No one but you. You're some kind of a lifesaver.

It may seem obvious, but a big part of this job is remaining organized. If you can't get your calendar straight, you won't be able to keep track of all your patients. And depending on where you work, there could be hundreds, even thousands, of patients to keep track of.

What Does a Patient Service Representative Do

There are certain skills that many patient service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Patient Service Representative does

How To Become a Patient Service Representative

If you're interested in becoming a patient service representative, one of the first things to consider is how much education you need. We've determined that 31.7% of patient service representatives have a bachelor's degree. In terms of higher education levels, we found that 2.9% of patient service representatives have master's degrees. Even though some patient service representatives have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Patient Service Representative
Top Patient Service Representative Jobs Near You

Patient Service Representative Career Paths

Average Salary for a Patient Service Representative

Patient Service Representatives in America make an average salary of $32,476 per year or $16 per hour. The top 10 percent makes over $38,000 per year, while the bottom 10 percent under $27,000 per year.
Average Patient Service Representative Salary
$32,476 Yearly
$15.61 hourly
$27,000
10 %
$32,000
Median
$38,000
90 %

What Am I Worth?

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States With The Most Patient Service Representative Jobs

Mouse over a state to see the number of active patient service representative jobs in each state. The darker areas on the map show where patient service representatives earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Patient Service Representative Jobs By State

Patient Service Representative Education

Patient Service Representative Majors

21.2 %

Patient Service Representative Degrees

Bachelors

31.7 %

Associate

26.3 %

High School Diploma

19.8 %

Top Colleges for Patient Service Representatives

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

3. Maria College of Albany

Albany, NY • Private

In-State Tuition
$15,140
Enrollment
876

4. Howard University

Washington, DC • Private

In-State Tuition
$26,756
Enrollment
6,166

5. University of Virginia

Charlottesville, VA • Private

In-State Tuition
$17,653
Enrollment
16,405

6. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

7. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

8. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

9. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

10. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

Top Skills For a Patient Service Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 20.2% of patient service representatives listed patients on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Patient Service Representative Resume templates

Zippia allows you to choose from different easy-to-use Patient Service Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Patient Service Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Patient Service Representative Demographics

Patient Service Representative Gender Distribution

Female
Female
88%
Male
Male
12%

After extensive research and analysis, Zippia's data science team found that:

  • Among patient service representatives, 88.1% of them are women, while 11.9% are men.

  • The most common race/ethnicity among patient service representatives is White, which makes up 60.6% of all patient service representatives.

  • The most common foreign language among patient service representatives is Spanish at 79.7%.

Work Experience Programs For Patient Service Representatives

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Token Service Technology Program

Company: Visa

Cost: Free

Duration: 2-3 hours

Financial Services Regulation Program

Company: Herbert Smith Freehills

Cost: Free

Duration: 5-6.5 hours

Markets - Sales & Trading Program

Company: Citi APAC

Cost: Free

Duration: 5-6 hours

UK Public Service Program

Company: Transform Society

Cost: Free

Duration: 2.5 hours

Digital Intelligence in Business Transformation Program

Company: PwC Switzerland

Cost: Free

Duration: 7-8 hours

Careers in Government Program

Company: NSW Government Virtual Program

Cost: Free

Duration: 1-2 hours

Data Analytics Program

Company: General Electric

Cost: Free

Duration: 5-6 hours

Data Analytics Program

Company: KPMG AU

Cost: Free

Duration: 2-3 hours

Accounting Program

Company: Chartered Accountants ANZ

Cost: Free

Duration: 3 hours

Occupational Rehabilitation Program

Company: APM

Cost: Free

Duration: 5 hours

Online Courses For Patient Service Representative That You May Like

Advertising Disclosure  
Patient Safety
coursera

Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians' mistakes, but from systemic problems - communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.\n\nThe Patient Safety & Quality Leadership Specialization covers t...

PrEParing: PrEP for Providers and Patients
coursera

Pre-Exposure Prophylaxis (PrEP) using the antiretroviral medication emtricitibine/tenofovir approved in countries around the world is a highly effective means of reducing transmission of HIV through sexual encounters and needle sharing. This Johns Hopkins University course PrEPares you with essential information, concepts and practical advice regarding PrEP from leaders in the field. A first of its kind learning opportunity, both providers and patients learn from the same experts through content...

Applying Health Coaching in Patient Care
edX (Global)

For health practitioners, having knowledge of treatment protocols is not enough. They must be able to inspire behavior change in their patients. In order for the treatment to be effective patients must be empowered to implement therapeutic approaches in their lives. In this course, you will learn about health coaching, which is an effective method for helping patients change their behaviors. Health coaching uses a blend of evidence-based strategies, interventions and communication to actively...

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Best States For a Patient Service Representative

Some places are better than others when it comes to starting a career as a patient service representative. The best states for people in this position are Vermont, Washington, Nebraska, and New Jersey. Patient service representatives make the most in Vermont with an average salary of $42,275. Whereas in Washington and Nebraska, they would average $37,860 and $37,101, respectively. While patient service representatives would only make an average of $36,766 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Mississippi

Total Patient Service Representative Jobs:
693
Highest 10% Earn:
$43,000
Location Quotient:
1.13

2. North Dakota

Total Patient Service Representative Jobs:
294
Highest 10% Earn:
$41,000
Location Quotient:
1.09

3. Kentucky

Total Patient Service Representative Jobs:
1,261
Highest 10% Earn:
$41,000
Location Quotient:
1.18
Full List Of Best States For Patient Service Representatives

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Top Patient Service Representative Employers

Most Common Employers For Patient Service Representative

RankCompanyAverage SalaryHourly RateJob Openings
1Mayo Clinic$36,782$17.6898
2McKesson$35,657$17.14311
3Quest Diagnostics$34,648$16.66296
4Sutter Health$34,623$16.65106
5Willamette Dental Group$34,526$16.60102
6Cleveland Clinic$33,920$16.31458
7CVS Health$33,872$16.28171
8TriWest Healthcare Alliance$33,464$16.09404
9The Polyclinic$33,417$16.07104
10Vanderbilt University Medical Center$33,272$16.0095

Patient Service Representative Videos

Becoming a Patient Service Representative FAQs

Do Patient Service Reps Wear Scrubs?

Yes, patient service reps wear scrubs. Some employers require a uniform or scrubs, but the typical outfit worn by patient service representatives is a collared shirt with slacks or khaki pants and clean sneakers or dress shoes.

How Long Does It Take To Be A Patient Service Representative?

It takes about four to six years to become a patient service representative. While a person can become a patient service representative without a bachelor's degree, it is becoming less common. Most patient service representatives have a bachelor's degree and some experience in healthcare.

What Skills Do You Need To Be A Patient Service Representative?

The skills you need to be a patient service representative are communicating well and having expert interpersonal skills. This role works directly with patients in navigating the often challenging healthcare network. This skill means that good communication is crucial in understanding the patient's needs.

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