Do patient service reps wear scrubs?

Yes, patient service reps wear scrubs. Some employers require a uniform or scrubs, but the typical outfit worn by patient service representatives is a collared shirt with slacks or khaki pants and clean sneakers or dress shoes.

How long does it take to be a patient service representative?

It takes about four to six years to become a patient service representative. While a person can become a patient service representative without a bachelor's degree, it is becoming less common. Most patient service representatives have a bachelor's degree and some experience in healthcare.

What skills do you need to be a patient service representative?

The skills you need to be a patient service representative are communicating well and having expert interpersonal skills. This role works directly with patients in navigating the often challenging healthcare network. This skill means that good communication is crucial in understanding the patient's needs.

How To Become A Patient Service Representative: What It Is and Career Path

What is a patient service representative and how to become one

Updated January 8, 2025

4 min read

A patient service representative acts as a liaison between patients and healthcare providers. They answer patient inquiries, schedule appointments, and ensure high-quality care. Patient service representatives may work in hospitals, clinics, or other healthcare settings. The role requires excellent communication skills, strong attention to detail, and the ability to multitask. Additionally, they must be knowledgeable about medical procedures, insurance policies, and patient privacy laws.

ScorePatient Service RepresentativeUS Average

Salary

2.5

Avg. Salary $32,476

Avg. Salary $59,228

Stability level

8.3

Growth rate -4%

Growth rate 0.3%

Diversity

9.2

Race

American Indian and Alaska Native 0.72%

Asian 6.34%

Black or African American 10.35%

Hispanic or Latino 21.51%

Unknown 5.35%

White 55.74%

Gender

female 88.13%

male 11.87%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

8.3

Stress level is high

7.1 - high

Complexity level

7.7

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

What are the pros and cons of being a patient service representative?

Pros

Competitive salary and benefits packages
Continuous learning and professional development opportunities
Collaborative work environment with other healthcare professionals
Flexible work schedules and opportunities for work-life balance
Job security in a growing field

Cons

Heavy workload and fast-paced environment can be overwhelming
Long hours, including weekends and holidays may be required
Exposure to infectious diseases and hazardous materials
High risk of burnout due to the demanding nature of the job
Limited opportunities for creativity or innovation

Key steps to become a patient service representative

Explore patient service representative education requirements

Most common patient service representative degrees

Bachelor's

31.7 %

Associate

26.3 %

High School Diploma

19.8 %

Start to develop specific patient service representative skills

Skills	Percentages
Patients	20.23%
Customer Service	12.24%
Excellent Interpersonal	6.92%
Check-In	6.61%
Patient Service	6.14%

Complete relevant patient service representative training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New patient service representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a patient service representative based on U.S. Bureau of Labor Statistics data and data from real patient service representative resumes.

Research patient service representative duties and responsibilities

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.

Prepare your patient service representative resume

When your background is strong enough, you can start writing your patient service representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a patient service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable patient service representative resume templates

Build a professional patient service representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your patient service representative resume.

Apply for patient service representative jobs

Now it's time to start searching for a patient service representative job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

Average patient service representative salary

The average patient service representative salary in the United States is $32,476 per year or $16 per hour. Patient service representative salaries range between $27,000 and $38,000 per year.

Average patient service representative salary

$32,476 Yearly

$15.61 hourly

How do patient service representatives rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Patient service representative reviews

A zippia user wrote a review on Jan 2020

Pros

Putting that patient/customet first and directing (directions) that person to their Doctors office and setting or cancelling their appointments, just helping people.

Cons

There's nothing to dislike.

A zippia user wrote a review on Aug 2019

Pros

I like building relations with other companies, keeping customers satisfied and growing in all areas,

A zippia user wrote a review on Jul 2019

Cons

Non caring employer's , standing on my feet all day, working weekends, low pay

What is a patient service representative and how to become one

What are the pros and cons of being a patient service representative?

Patient service representative career paths

Key steps to become a patient service representative

Explore patient service representative education requirements

Most common patient service representative degrees

Start to develop specific patient service representative skills

Complete relevant patient service representative training and internships

Research patient service representative duties and responsibilities

Prepare your patient service representative resume

Choose from 10+ customizable patient service representative resume templates

Apply for patient service representative jobs

How did you land your first patient service representative job

Average patient service representative salary

How do patient service representatives rate their job?

Patient service representative reviews

Patient service representative FAQs

Do patient service reps wear scrubs?

How long does it take to be a patient service representative?

What skills do you need to be a patient service representative?

Search for patient service representative jobs

Patient service representative jobs by state