How to hire a Patient Service Representative

How to hire a patient service representative, step by step

Here's a step-by-step patient service representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a patient service representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new patient service representative
• Step 8: Go through the hiring process checklist

What does a Patient Service Representative do?

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1. Identify your hiring needs

   The patient service representative hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine Employee vs Contractor Status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A patient service representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, patient service representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of patient service representative salaries for various roles:

   Type Of Patient Service Representative	Description	Hourly Rate
   Patient Service Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-18
   Patient Liaison	Patient Liaisons are intermediaries addressing concerns on behalf of patients and families working in tandem with the hospital administrator. They are responsible for gathering data regarding patient care issues and inquiries, assessing patient well-being, suggesting improvements, and interpreting hospital service, policies, and procedures to patients and families... Show More	$11-20
   Patient Registrar	A patient registrar is responsible for receiving patients in a hospital or other health care institutions, verifying their information, and leading them to the appropriate facility for their health care needs. Patient registrars manage the hospital's database, updating patients' information, confirming insurance details, taking calls, responding to patients' inquiries and concerns, scheduling appointments, and performing related administrative and clerical tasks as needed... Show More	$12-20

   Show more

2. Create an ideal candidate profile

   Common Skills:

   • Patients
   • Customer Service
   • Excellent Interpersonal
   • Check-In
   • Patient Service
   • Excellent Organizational
   • Medical Terminology
   • Insurance Coverage
   • PSR
   • Patient Care
   • Patient Billing
   • Patient Registration
   • Front Desk
   • Phone Calls

   Check All Skills

   Responsibilities:

   • Manage the daily release of charges to A/R.
   • Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
   • Provide caring and compassion to elderly and developmentally disable patients.
   • Demonstrate respect, compassion and confidentiality for patients and family members.
   • Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
   • Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

   More Patient Service Representative duties

3. Make a budget

   Including a salary range in the patient service representative job description is a good way to get more applicants. A patient service representative salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a patient service representative in Florida may be lower than in Vermont, and an entry-level engineer typically earns less than a senior-level patient service representative. Additionally, a patient service representative with lots of experience in the field may command a higher salary as a result.

   Average patient service representative salary

   $15.61hourly

   $32,476 yearly

   ---

   Entry-level patient service representative salary

   $27,000 yearly salary

   Updated January 18, 2025

   Average patient service representative salary by state

   Rank	State	Avg. Salary	Hourly Rate
   1	Washington	$37,928	$18
   2	Nebraska	$37,097	$18
   3	New Jersey	$36,791	$18
   4	Connecticut	$36,654	$18
   5	New York	$36,468	$18
   6	California	$35,941	$17
   7	Massachusetts	$35,779	$17
   8	Maryland	$34,477	$17
   9	New Hampshire	$34,121	$16
   10	Virginia	$33,453	$16
   11	Oregon	$33,440	$16
   12	Wisconsin	$33,287	$16
   13	Hawaii	$33,243	$16
   14	Colorado	$33,192	$16
   15	Rhode Island	$32,951	$16
   16	Illinois	$32,912	$16
   17	Pennsylvania	$32,679	$16
   18	Missouri	$32,557	$16
   19	Texas	$32,319	$16
   20	Alabama	$31,991	$15

   Average patient service representative salary by company

   Company

   Rank	Company	Average Salary	Hourly Rate	Job Openings
   1	University of California-Berkeley	$41,812	$20.10
   2	SightMD	$41,117	$19.77	1
   3	Horizon Laser Vision	$40,958	$19.69	1
   4	UC Merced	$40,602	$19.52
   5	Medical University of South Carolina	$40,542	$19.49
   6	University of Colorado Boulder	$40,421	$19.43
   7	University of California	$40,053	$19.26	24
   8	New York University	$40,043	$19.25	1
   9	The University of Chicago	$39,938	$19.20	22
   10	University of San Diego	$39,625	$19.05
   11	Seattle Cancer Care Alliance	$39,457	$18.97
   12	Univ Of Colorado-Colorado Spgs	$39,272	$18.88
   13	Childrens Community Services	$39,222	$18.86
   14	UC Santa Barbara	$39,133	$18.81
   15	Brigham and Women's Hospital	$38,996	$18.75	119
   16	Dean Mcgee Eye Institute	$38,960	$18.73
   17	Washington State University	$38,569	$18.54
   18	University of Rochester	$38,377	$18.45	94
   19	Bastyr University	$38,353	$18.44	2
   20	Mars	$38,350	$18.44	3

4. Writing a Patient Service Representative Job Description

   A patient service representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a patient service representative job description:

   Patient Service Representative job description example

   Among our many accolades, we have been designated 8 times the only A-Rated for Safety Hospital, awarded M a g n et Recognition for superior nursing, named Best Regional Hospital by US News and World Report and ranked among the 100 best places to work in healthcare (nationally). Jersey City Medical Center is also ideally located in the vibrant Jersey City waterfront community overlooking the harbor, just 10 minutes from New York City, with a grand view of the Statue of Liberty.

   Job Description

   Patient Service representative performs various front desk/ administrative duties in order to ensure patient and staff satisfaction and timely service delivery. High School Diploma/ Vocational High School Graduate or possession of an approved High School Equivalency. One-year experience in clerical or receptionist work. Thorough knowledge of modern office methods, practices, equipment and ability to perform confidential and complex clerical tasks. Demonstrates the ability to function as a member of an interdisciplinary team. Experience working with urban populations of multiple ethnic and cultural backgrounds. Good oral and written communication skills. Bilingual Preferred.

   Additional Requirements

   Greets patients and visitors in a courteous and friendly manner. Assists with managing patient flow and oversee patient sign-in sheet throughout the day. Direct/assist patient to appropriate department or area as needed. Answer a high volume of incoming calls promptly, transferring calls to staff as needed. Responsible for scheduling and coordinating patient appointments. Follow up on all no show appointments. Responsible for scheduling and coordinating patient follow up procedures. Forward information from patient to other staff members and follow up as needed. Ensure that an appropriate Advance Beneficiary Notification (ABN) is obtained from Medicare beneficiaries for laboratory tests, procedures, and other medical services that may not be paid by Medicare. 25. Maintain professional relationships with all co-workers. Follow HIPAA Compliance at all times. Complies with unit and department scheduling guidelines. Able to function independently with minimal direction from supervisor. Maintain and update professional knowledge and proficiency through continuing education, staff meetings, workshops, and serving on special committees. Promote a positive and healthy workplace environment. Performs other duties as assigned.

   We are committed to High Reliability and consistent demonstration of our Safety Together behaviors and tools:

   S - Speak up for Safety

   A - Accurately communicate

   F - Focus on the task

   E - Exercise and accept a questioning attitude

   T - Thoughtfully interact

   Y - You and Me Together

   RWJBarnabas Health offers excellent-provided benefits which include: competitive compensation, comprehensive medical/dental benefits, 403 (B) savings plan, Flexible Spending Plans, PTO program, tuition reimbursement and so much more.
   
   Equal Employment Opportunity

   Copy This Example

   

5. Post your job

   To find patient service representatives for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any patient service representatives they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level patient service representatives with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your patient service representative job on Zippia to find and recruit patient service representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with patient service representative candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new patient service representative

   Once you've selected the best patient service representative candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a patient service representative?