Pre-Licensed Representative - Onsite
Patient Service Representative Job In Richmond, VA
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
How do you become a Licensed Insurance Agent? Teleperformance offers a 5-day paid training to help you prepare for the State Insurance Exam.
What can you expect? Teleperformance will provide a trainer, learning tools, and cover the cost of your state exam!
After you pass the exam, Teleperformance will support you in obtaining your license in all the states/territories we operate in.
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based on-site at our Richmond, Virginia location.
Your Responsibilities
As a Pre-Licensed Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
6 months Call Center experience, preferred
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills
Be One of Our People
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Oil Sales and Service Representative
Patient Service Representative Job In Montvale, VA
Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity!
Purpose:
The Oil Sales and Service Rep (OSSR) will be responsible for providing sales and services of approved waste streams at HCC customer locations. The position frequently uses hoses to load/offload Oil Tanker Trucks from a variety of containers.
Specific Duties:
Responsible for engaging in and promoting safe work behaviors in a manner that is consistent with all HCC safety guidelines
Responsible for customer service and new business development in a certain geographic area as assigned by the Company
Aligns work orders to minimize mileage and travel time
Inspects vehicle and equipment for safe operation
Delivers service to customers by pumping approved waste streams from customer containers into truck
Pursues additional services with existing accounts
Assesses potential customer needs, presents HCC products and services to customers, and
develops new customers
Develop sales leads for Data-Marketing
Complete all required paperwork accurately and neatly
Maintains compliance with all applicable Department of Transportation (DOT) requirements
Achieve sales quotas for total revenue and new customer development
Adhere to all corporate policies and standards including but not limited to environmental, health, & safety (EHS), human resources, facility, equipment, operations and maintenance.
Performs a variety of administrative tasks as required and directed, encompassing responsibilities such as document management, maintaining office cleanliness, data entry, and other reasonable duties as assigned.
Position Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Core Competencies and Specific Skills
Strong communication skills and attention to detail
Ability to interact with customers, sales branch employees, and other corporate departments
Ability to operate equipment such as electronic mobile devices, computers, hoses, all truck equipment, etc.
Work Experience:
Route sales experience preferred
Education, Certificates, Licenses, or Designations:
High School diploma or equivalent required
Must have or be qualified to obtain and maintain a Class B Commercial Driver's License (CDL) and Med Card with Airbrake and Tanker Endorsement
Motor vehicle record (MVR) that meets or exceeds HCC's published standards including, but not limited to the following.
Seat belt and cell phone violations
Excessive speeding
DUI, suspension and/or multiple vehicle collisions
Personal Protective Equipment*:
Ability to wear personal protective equipment, which may include a respirator, steel toe boots, gloves, uniform, safety glasses, reflective vest, and hard hats
Physical Requirements*:
Frequent lifting of hoses weighing up to 40lbs
Frequent climbing of ladders to access approved waste streams
Occasionally pulling/dragging of hoses weighing up to 40lbs each
All applicants must pass the pre-employment physical including drug & alcohol screening.
Work Environment:
While performing essential duties of this position an individual regularly works in a variety of environments, and is required to see, talk, hear, reach, stand, walk, drive frequently, and comfortably use electronic devices and other office equipment. Essential duties require bending, squatting, climbing, lifting and twisting frequently. Noise level in the workplace can vary based upon the work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Crystal Clean LLC is an Equal Opportunity Employer.
Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.
RN Unit Coordinator - Surgery Unit 4 East
Patient Service Representative Job In Virginia Beach, VA
City/State Virginia Beach, VA Work Shift Weekend Days (United States of America) Sentara is currently hiring an RN Unit Coordinator to work at Sentara Virginia Beach General Hospital on the Surgery Unit 4 East. Hours/Shift: Full-time, Dayshift, Every Saturday and Sunday. Plus either Friday or Monday. 7am to 7pm
Department/Position Overview:
Join a unit known for its great teamwork! We provide quality care to adult medical/surgical patients who are acutely ill or injured. Our 19-bed unit specializes in post-operative surgical patient care. Our nurse-to-patient ratio is 1:5/6. The longevity of our staff proves this is a great place to work!
The most common types of clinical conditions include:
General surgery inclusive of emergent and elective:
Davinci Robotic surgery for colon, urology, and gyn surgeries
Urology including TURB, continuous bladder irrigation, stent placement
Gynecology surgeries inclusive of bladder/colon resections
Vascular inclusive of amputations, femoral popliteal bypass, fistulas
Mastectomies and variable staging of breast reconstruction
Soft tissue traumas inclusive of gunshot/stab wounds, MVAs, chest tubes
Medical population includes:
Diverticulitis, Crohn's, ulcerative colitis, colitis, fistulas e.g. colorectal
Kidney injury, acute and chronic
Sepsis, pneumonia, asthma, diabetes
RN Unit Coordinators demonstrate proficiency in nursing practice for assigned specialty area and provides clinical leadership for the delivery of nursing care in a department. Under the direction of the department manager leads safety and quality initiatives, focuses on and simplifies workflow, and contributes to the development of staff. Increase staff satisfaction and promotes excellent (Gold Standard) customer service.
Click to hear Felicia tell us about a day in the life of a Registered Nurse (RN) with Sentara Healthcare.
Registered Nurses CLICK HERE to chat with a Sentara RecruiterMonday-Thursday2PM-3PM EST
Minimum Requirements:
Virginia or Compact Multi-State License in good standing
18 months nursing experience
BSN, MSN, or RN Doctorate from an accredited school
BLS required within 90 days of hire
Facility Highlights:
Click here to learn more about Sentara Virginia Beach General Hospital!
We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront. This is the closest Sentara Hospital to the beach!
Sentara Benefits:
Sentara offers an attractive array of benefits to include:
Medical, Dental, Vision plans
Paid Time Off, Paid Sick Leave, Paid Parental Leave, and Emergency Caregiver Leave
Tuition Reimbursement and Student Loan Paydown programs
401k/403B, 401a plans
Career Advancement Opportunities
Work Perks
PLUS, Sentara just added MORE benefits that support the needs of you and your family. Ask about our Student Debt Program, our additional floating holiday that was added, or our new resources that will help strengthen your financial outlook. We are confident that you will find our new, enhanced benefit package will exceed your expectations!
For more information about our employee benefits, click here:
Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
Keywords: RN, Registered Nurse, RN Coordinator, RN Supervisor, management, Manager, Medical, Surgical, med/surg, beach, ocean, BSN, MSN, vacation, Monster, Talroo-Nursing, #LI-CP1, #Indeed
Job Summary
As a Unit Coordinator, you will function in a charge nurse / staffing capacity role at times, but also have alternate tasks ranging from audits, staff schedules, patient experience, and committee work. There are many different specialties where you can perform and grow your nursing skills in areas of interest to you. If you desire, there are promotional opportunities into additional leadership roles or to advance your level of care in a variety of settings. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.
Demonstrates proficiency in nursing practice for assigned specialty area and provides clinical leadership for the delivery of nursing care in a department. Under the direction of the department manager leads safety and quality initiatives, focuses on and simplifies workflow, and contributes to the development of staff. Increase staff satisfaction and promotes excellent (Gold Standard) customer service.
24 months nursing experience required. BSN required; Master degree preferred, if the graduate degree is not in nursing then the BSN is required. Meets any requirements defined by specific specialty.
Behavioral Health - de-escalation and physical intervention training within 15 days of hire.
Emergency Care - de-escalation and physical intervention training within 90 days of hire.
BLS required within 90 days of hire. Professional Specialty Nursing Certification preferred.
Qualifications:
N-4YR - RN-Bachelor's Level Degree (Required), N-6YR - RN-Master's Level Degree (Required), N-DN - RN-Doctorate Level Degree (Required)
Basic Life Support (BLS) - Certification - American Heart Association (AHA) RQI, Basic Life Support (BLS) - Certification - American Heart Association (AHA) RQI, Registered Nurse (RN) Single State - Nursing License - Alabama, Registered Nurse (RN) Single State - Nursing License - Arizona, Registered Nurse (RN) Single State - Nursing License - Arkansas, Registered Nurse (RN) Single State - Nursing License - Colorado, Registered Nurse (RN) Single State - Nursing License - Delaware, Registered Nurse (RN) Single State - Nursing License - Florida, Registered Nurse (RN) Single State - Nursing License - Georgia, Registered Nurse (RN) Single State - Nursing License - Idaho, Registered Nurse (RN) Single State - Nursing License - Indiana, Registered Nurse (RN) Single State - Nursing License - Iowa, Registered Nurse (RN) Single State - Nursing License - Kansas, Registered Nurse (RN) Single State - Nursing License - Kentucky, Registered Nurse (RN) Single State - Nursing License - Louisiana, Registered Nurse (RN) Single State - Nursing License - Maine, Registered Nurse (RN) Single State - Nursing License - Maryland, Registered Nurse (RN) Single State - Nursing License - Mississippi, Registered Nurse (RN) Single State - Nursing License - Missouri, Registered Nurse (RN) Single State - Nursing License - Montana, Registered Nurse (RN) Single State - Nursing License - Nebraska, Registered Nurse (RN) Single State - Nursing License - New Hampshire, Registered Nurse (RN) Single State - Nursing License - New Jersey, Registered Nurse (RN) Single State - Nursing License - New Mexico, Registered Nurse (RN) Single State - Nursing License - North Carolina {+ 11 more}
Nursing
Skills
Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
Customer Service Representative
Remote Patient Service Representative Job
Compensation: $30-34/hr - Bonus Program- Generous Benefits
Availability: Monday- Friday, 8-5 pm. 3 days in office; 2 days working from home.
This premium provider of frozen Asian food, headquartered in Tukwila, WA is looking for a Customer Service Specialist. As one of the fastest-growing Asian brands in the grocery freezer aisle, they are dedicated to delivering high-quality products to their customers.
Their spirit of innovation and passion is reflected in everything they do. Guided by their mission, they prioritize the "5 C's"-Culture, Connection, Creativity, Communication, and Collaboration. If you thrive in a dynamic, high-energy, and team-oriented environment, we'd love to hear from you!
RESPONSIBILITES
Strategic Support: This position is accountable for supportinting the development and implementation of key strategies impacting the entire Customer Service Team.
Work closely and support internal teams:
Supply Chain Team: logistics and inventory-related communication.
Sales Teams: ensuring alignment on orders, forecasting, and customer needs.
Maintain relationships and support Brokers
Act as main point of contact for Warehouse & Carrier Representatives regaring lostitics and shipping
Serve as the primary point of contact for customers: handling inquiries, orders and feedback
QUALIFICATIONS
Logistics, Operations, Supply Chain and/or Customer Service experience
High Energy, Collaborative personality: thriving in team settings and working well with diverse groups.
Strong communication skills: written and verbal, to serve as the liaison among different stakeholders.
Customer service experience in managing relationships and ensuring customer satisfaction.
Organizational skills: ability to juggle multiple responsibilities and maintain efficiency.
CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
If you need assistance or an accommodation due to a disability, you may contact us at ****************** or 1+************ (ask to speak with an HR representative). The process is outlined in CampusPoint's ADA Policy.
Access Representative II
Remote Patient Service Representative Job
Accurately identifies and registers patients in the hospital information system with complete demographic, insurance, and clinical information to assure accurate records and timely billing for patients receiving care in one of the following areas of service: Outpatient Services, Offsite Laboratories, Specimen Collection Center or Emergency Department. Handles all aspects of scheduling same-day visits, tests, ordering exams while providing reception and managing patient flow in support of Laboratory and Diagnostic Imaging testing services or Emergency Department Care.
THIS IS NOT A REMOTE POSITION.
Minimum Education
High School diploma or equivalent.
Minimum Work Experience
Relevant customer service experience.
Experience using a computerized information system.
Previous healthcare experience preferred.
Prior Access Representative experience.
Required Skills, Knowledge and Abilities
Customer Service skills
Professionalism
Ability to comply with flexible scheduling needs regarding duties/shift/holidays/etc.
Basic knowledge of Medical Terminology preferred.
Attention to detail and ability to multi-task.
Basic Microsoft Windows desktop application and navigation skills.
Excellent written and verbal communication and interpersonal skills required to deal with patients from diverse socio-economic backgrounds.
Ability to discretely handle confidential information.
General office skills.
Demonstrated proficiency on Patient Access competency
Ability to apply experience and knowledge to assist less-experienced peers.
Demonstrated strong knowledge of Medical Terminology
Demonstrated strong knowledge of Basic Computer skills.
Meets established productivity standards.
Pay Range: $18.35 - $27.23
COMPETITIVE DIFFERENTIALS RATES
o $4.25 - Evenings
o $8.00 - Nights
o $4.75 - Weekends
#PM24
PI4ed6c05a6e93-26***********6
Representative
Remote Patient Service Representative Job
Welcome to App Funding Beta! We are a leading company in the alternative financing space, dedicated to empowering entrepreneurs with funding and support to help them thrive. With a mission to contribute to the growth and impact of innovative businesses, we have facilitated investments for over 500 brands. Our unique network connects entrepreneurs with valuable resources for collaboration, mentorship, and success.
Role Description
This is a full-time hybrid role for an ISO Representative at App Funding Beta in New York, NY, with flexibility for remote work on Friday. The ISO Representative will be responsible for managing relationships with independent sales organizations, This role will involve signing up new ISO's and gathering leads, working closely with our underwriting team and providing exceptional customer service to our partners.
Qualifications
Strong understanding of the MCA industry, including products, services, and regulations.
Excellent interpersonal and communication skills.
Ability to maintain confidentiality and adhere to ethical standards.
Familiarity with CRM software and Office tools (Optional)
Customer Service Representative
Remote Patient Service Representative Job
Client Relationship Associate - Retirements or Investments
Pay Rate: 23.00 per hour
Training hours: Monday through Friday 8:30am-5:00pm Hybrid, remote Monday/ Friday, on site Tuesday/Wednesday/Thursday for training and for position.
Post training hours: Monday through Friday 9:30am-6:00pm or 10:30am-7:00pm - Remote
If converted to perm - It will be Hybrid.
Vanguard is one of the world's largest investment companies, known for its client-first focus, high ethical standards, and collaborative, team-oriented culture.
What you'll be doing:
Working as a Randstad Associate answering and assisting investors with questions, monetary transactions, financial products and services. You'll be much more than a customer service professional. You'll be a technical subject matter expert (paid training provided). You will be using virtual technology to develop relationships with clients and understand their unique investment to position the appropriate solutions or actions.
This job is for you if you:
Have strong communication and relationship management skills.
Like to work hard in a professional environment that stresses respect and teamwork.
Excel in explaining complex information in ways that are easy to understand.
Want to be part of a small team that's motivated by helping others and serving the best interests of Vanguard's investors.
Demonstrate self-motivation and an overall drive to succeed.
Are flexible and thrive in fast-paced work environments.
Ability to learn and adapt to changing situations easily.
Willingness to develop knowledge of the finance industry.
Core Responsibilities
• Serves as the initial point of contact for clients. Responds to requests for investment, fund, and account information. Resolves general account issues.
• Follows standardized processes to complete monetary and administrative transactions.
• Documents and reports client feedback for process improvement efforts.
• Uses consultative approach to position products and services to clients.
• Develops basic knowledge of Vanguard funds, products, and services, and of the overall Financial Services industry.
• Participates in special projects and performs other duties as assigned.
Additional Details:
● 25 day training provided by Vanguard University and the CSO Support Team
● 100% attendance required during the training period
● Occasional overtime available based on business needs
● Pay Rate: $23/hr.
● This role requires an internet speed test that meets this assignment's expectation of 1Gbps download speed (100mbps) and at least 30 Mbps upload speed. You will be receiving an $80 per month internet stipend to help offset this cost. The monthly amount for this stipend and/or continuation of receiving the stipend is based on client needs/availability.
● Randstad offers medical, dental, vision, short term disability, life insurance and 401K (see attached benefits brochure).
● Work from home expectations:
o Adherence: Virtually attending all huddles and meetings on time.
o Data protection: Not working in a public area; create a dedicated, private workspace within your home.
Customer Service Representative
Remote Patient Service Representative Job
Are you passionate about providing exceptional customer experiences? PorchToPatio, LLC is looking for a confident and skilled Customer Support Specialist who thrives in a remote environment and is eager to immerse themselves in our company's products and services.
As the frontline ambassador for PorchToPatio, you'll play a vital role in delivering top-notch support through phone, email, and live chat. We're committed to fostering a collaborative, results-driven team dedicated to continuous improvement.
Hours:
11:30 AM - 8:15 PM EST (with a 45-minute lunch break)
Benefits:
Medical reimbursement plan after 90 days
Employee discount
Paid time off after 90 days
Annual performance bonuses
Work-from-home flexibility
Key Responsibilities:
Provide best-in-class customer support, demonstrating exceptional communication and relationship-building skills.
Troubleshoot and resolve inquiries with empathy and efficiency across phone, email, and live chat.
Navigate and utilize multiple software tools, including reporting tools and Excel, to manage day-to-day operations and resolutions.
Consistently exceed customer satisfaction, efficiency metrics, and resolution targets.
Collaborate with team members to maintain a positive, engaging, and productive work environment.
Participate in projects, including updates to our industry-leading website and processes.
Requirements:
Strong customer service skills with the confidence to handle various inquiries and provide timely solutions.
Comfort working remotely, with a reliable workspace and self-motivation to stay productive.
A passion for learning about our products, services, and industry to better serve our customers.
Excellent communication and relationship-building skills, particularly over the phone.
Reliable attendance and adherence to a set schedule.
Ability to learn and utilize online tools, including email platforms, knowledge bases, reporting tools, and performance trackers.
Familiarity with Excel and reporting tools.
A customer-first mentality and a commitment to teamwork.
Job Details:
Job Type: Full-time
Pay: From $18.00 per hour
Expected Hours: 40 per week
Benefits:
Paid time off
Parental leave
Work-from-home flexibility
Shift:
8-hour shift (day shift)
Application Question:
What does customer service mean to you?
Work Location: Remote
If you're passionate about delivering exceptional service, thrive in a remote work setting, and are excited to dive into our world of products and customers, we'd love to hear from you. Apply today and become part of our dedicated team!
Customer Service Representative
Patient Service Representative Job In Danville, VA
This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Sr. Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience.
Principal Accountabilities/Key Activities:
Identifies and responds to customer's needs in a timely and efficient manner
Builds internal and external relationships
Ensures customer confidentiality and private information is maintained
Provides guidance to other staff members
Interviews customers and process applications, making recommendations for product and services approval
Processes payments, verifies cash, endorsements, issues receipts, ACH, etc.
Prepares and present assigned daily marketing offers
Responsible for assigned collection of customer accounts
Compiles and maintains records of all daily assigned tasks
Education, Qualifications/Experience:
High School Diploma or equivalent
Minimum of 3 years previous Customer Service experience
Ability to meet current Licensing requirements of various States and Federal regulators
Demonstrate the ability to analyze relevant information and apply individual judgment
Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
Ability to maintain confidential business and personal information
Action and result focused
Strong communication skills (verbal / written / interpersonal)
Proficient with MS Office Suite products
Must possess a valid driver's license and the ability to operate an automobile
Preferred experience:
Previous experience in the financial field
Compensation:
$30,000- $32,000 annually (depending on experience)
Schedule:
Mon 8-5:30
Tue 8:30 - 5:30
Wed 8-1:30
Thurs & Fri 8:30-5:30
You will alternate the 5 Saturdays they work from 8:30-12:30
Customer Service Representative
Remote Patient Service Representative Job
Garnet River is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find talent.
We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with issues involving their E-Z Pass accounts. The Customer Service Representative will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. This position is remote based out of Tullahoma, Tennessee.
Essential Job Duties & Responsibilities:
• Answers all incoming phone calls from customers.
• Processes all fax and email inquiries.
• Performs all assigned tasks as quickly and accurately as possible.
• Follows all established policies, procedures, and written/verbal instructions.
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
• Answers all inquiries related to New Hampshire E-Z Pass
Minimum Job Requirements:
• High school degree, or equivalent, plus three years' experience in a Customer Service/Call Center.
• Must possess a positive attitude.
• Must excel in a fast-paced environment.
• Able to work and respond in a high-volume situation.
• Willing to work extended hours.
• Ability to type 40 plus words per minute (WPM).
• Proficient in Microsoft Office
Pay Rate: $14.00
Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)
Customer Service Representative
Remote Patient Service Representative Job
The Customer Experience Representative provides high level, professional and effective customer service to support the activities of WALTER, to project a positive image of the company, its products and its services and to ensure the needs of our customers are met 100% of the time.
Join our small, supportive team where a positive and collaborative culture is at the heart of everything we do. This customer service role offers a mix of in-office and remote work, with one rotating remote day per week after training. If you're someone who enjoys helping others and working in a friendly, close-knit environment, we'd love to hear from you!
Responsibilities:
Answer all calls quickly with a positive, professional and cheerful attitude in order to establish a favorable first impression each and every time.
Accurately enter customer orders to achieve error free order entry thereby promoting a positive image of the company's reliability and capabilities.
Develop knowledge and expertise of the customer service functions within the TECSYS system to ensure accurate input and output of information.
Carefully review orders received by fax, email or EDI to ensure quantities, prices, shipping methods, shipping locations and special requirements are complete and accurate prior to order entry.
Proactively contact the customer prior to order entry in the event any clarification is needed or there are irregularities in the quantities, prices, shipping methods, shipping locations, promotions or special requests. Document on the order with thorough notes any changes that are made by verbal agreement to the original order.
Tactfully and professionally encourage increases to customer orders that will benefit the customer if they were to reach a higher discount level or promotion opportunity.
Participate in marketing campaigns by promoting Walter product through proactive sales calls to distributors and communicating to sales team through Salesforce.com activity.
Quickly and efficiently handle customer inquiries relating to orders placed, scheduled delivery, tracking, cancellations, additions, backorders, product availability, discrepancies, etc., with the goal of exceeding expectations.
Understand and provide RGAs, order quotes, discrepancy corrections, conformation copies, shipping information, backorder status, discount policy information, stock availability, pricing, distributor location information, among others.
Other duties as assigned.
Regular and dependable attendance in line with company business hours and policy is an essential requirement of this position.
Knowledge, Skills and Abilities:
1. Must thrive on providing assistance and being able to solve problems and offer solutions.
2. Must have excellent interpersonal skills.
3. Must have excellent verbal and written communication skills.
4. Must be computer literate, including Microsoft Office. Knowledge of Salesforce.com and TECSYS operating systems a plus.
5. Must be detail oriented and have a high sense of urgency.
6. Excellent telephone voice and persona.
Experience & Education:
1. High school diploma or equivalent.
2. 3 - 5 years customer service experience.
Physical Activities and Demands:
1. This position is a sedentary position with the majority of time sitting. It requires the ability to move around the office and building to meet with employees, applicants, vendors, etc., and to access files.
2. This position requires the following abilities:
a. Finger Dexterity: Working primarily with the fingers to make small movements such as typing.
b. Talking: To convey detailed and/or important instructions or ideas accurately, loudly, or quickly.
c. Hearing: Able to hear average or normal conversations and receive detailed information.
d. Repetitive Motions: Movements frequently and regularly required using wrists, hands, and/or fingers.
3. This position requires close visual acuity to perform such tasks as: preparing and analyzing data and figures; transcribing information; viewing a computer terminal.
4. This position is office based and therefore there are no adverse environmental conditions present.
Customer Service Representative
Remote Patient Service Representative Job
COMPANY PROFILE:
Founded in 1976, Dedar is a "fabric house" that expresses a personal style with its cutting-edge contemporary collections. Located close to Como, Dedar experiments and innovates to attain product perfection through an ongoing dialogue with those craftsmen and textile specialists who are most familiar with the techniques employed in producing excellent fabrics.
Characterized by seductive color palettes and unexpected patterns, Dedar's fabrics combine precious yarns with research into fiber technology to offer various solutions for curtains, upholstery, and wall covering of timeless elegance.
Just 20 people 20 years ago, Dedar has grown to be an international team of more than 200 employees today: a group that keeps growing with the company, sharing the same passion for beautiful textiles. Dedar serves over 80 countries and operates directly in Italy, France, the UK, the USA, UAE, Germany, and several dealers and distributors.
PURPOSE:
We are looking for a Customer Service Representative who will work closely with the sales representatives, providing daily support to achieve tactical commercial goals.
The Customer Service Representative will be responsible for managing the projects by overseeing all phases of order management and ensuring customer satisfaction following company guidelines and expectations.
Responsibilities will focus on managing orders throughout the entire sales cycle.
DUTIES & RESPONSIBILITIES:
Main activities:
Communicating directly with sales representatives, specifying design firms, furniture dealers, procurement offices, and purchasing agencies, and facilitating a close working relationship between the sales representative and these outside agencies.
Responsible for responding, in partnership with management and sales representatives, to all requests for quote (RFQ) and requests for price (RFP).
Managing the order process from customer request to post-sale service. This includes sample and project orders, reserves, prices and offers, stock check availability, and product information.
Become highly knowledgeable on company products and offerings, including special products and the technical aspects of commercial and hospitality applications. This includes independent fabric treatments and third-party laboratory certification testing.
Assuring an updated project portfolio while maintaining accurate and up-to-date project/sales reports.
Tracking price offers and project-specific commission agreements following commercial strategies and management guidelines.
Managing process relationships with accounting, production, and delivery departments to ensure continuous checks on open projects.
EXPERIENCE & SKILLS:
Associate or bachelor's degree preferred;
At least 2 years of experience in Customer Service roles;
Computer savvy with strong Office 365 skillset;
An ability to develop and manage effective relationships and a strong willingness to listen actively;
Well organized and polished with an ability to work under pressure;
Good communication and time management skills;
Self-starter with an upbeat and enthusiastic attitude.
Our offices are located in Stamford, Connecticut. You can work from home one day per week.
We look forward to working with you!
Customer Service Representative
Remote Patient Service Representative Job
· Handle heavy phone traffic for departments Citywide.· Perform routine office duties, including but not limited to, providing phone, electronic and face-to-face support to customers, appropriately directing internal and external customers, processing drop box payments, posting payments and handling incoming and outgoing mail.· Assist with interdepartmental cash and reporting/tracking functions.· Process internal and external customer requests, including but not limited to, utility account connects, disconnects, and transfers and billing, rate, calculations, and payment arrangements.· Receive, maintain, and account for monies for utilities; provide payment receipts.· Account for and balance cash drawer daily, prepare daily deposit for the bank and ensure compliance with the City of Denton and Customer Service internal cash handling policies; keep accurate records and update personal data on accounts in the billing, as needed.· Process commercial account set ups; validate Tax IDs.· Explain available solid waste services, calculate associated costs, and complete service contracts; generate and process solid waste work orders; maintain and file contracts in an organized manner.· Process, logs, and files water leak adjustment and leak check requests.· Assist with projects and performs back-office assignments, as needed.· Assist peers with questions, errors, and escalated customer issues.· Serve as a back-up to Customer Service Rep II in their absence.
SUPERVISORY/BUDGET RESPONSIBLITIES
· None.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EDUCATION, EXPERIENCE AND LICENSES/CERTIFICATIONS· High School diploma or equivalent; and,· One (1) year customer service experience; and,· Six (6) months of cash handling experience,OR· Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job. REQUIRED SKILLS/ABILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:· Knowledge of applicable laws and regulations, as well as City of Denton policies and procedures.
Skill in identifying moderate problems and implement solutions.
· Skill at an intermediate level, working with Microsoft Office 365, and other software systems to complete work.
Skill in interpersonal relationships, including using tact, patience, and courtesy.
· Skill in providing exceptional service to internal and external customers.· Ability to establish and maintain effective interpersonal relationships.· Ability to be flexible and adaptable to changing work environment to facilitate/accomplish needed activities.· Ability to document all adjustments necessary and approved to complete the project.
Ability to communicate effectively, both in oral and in written forms, speak publicly, and listen intently to other points of view.
Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment.
· Ability to establish and maintain effective interpersonal relationships.· Ability to accurately prepare and maintain records, files, and reports.· Ability to handle records and moderate situations of a confidential nature.· Ability to handle difficult and stressful situations with professional composure and confidentiality.· Ability to meet Quality Assurance Requirements and other key performance metrics for the call center operations. CONDITIONS OF EMPLOYEMENT· Must have and maintain a valid Class “C” Driver's License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver's license and state required minimum automobile liability insurance within 90 days of hire per state law).· Must pass a drug test, driver's license check, criminal history background check, and social security number verification.· Must be able to work Departmental published hours of operation. SAFETY· Perform preventive maintenance on tools and equipment; ensure equipment is in safe operating condition.· Follow established safety procedures and techniques to perform job duties including lifting and climbing; operate tools and equipment according to established safety procedures.· Promptly report unsafe conditions in work area and/or any conditions that are not immediately correctable to supervisor. WORKING CONDITIONS/PHYSICAL REQUIRMENTS· Safety Sensitive (Subject to random drug testing): No· Tools/Equipment Used: Standard office equipment, including computer and peripherals, internet access to access the City of Denton secure virtual network.· Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.· Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.· Lifting: Occasional lifting and carrying less than 10 pounds· Environment: Works in an office and/or home-office setting with dedicated work area free from interruptions; occasionally requires irregular and/or prolonged hours.· Travel: Travels to City of Denton buildings and professional meetings as required.· Attendance: Regular and punctual attendance at the worksite is required for this position. Must be able to work after normal business hours to complete daily tasks. May work from home for as much as 90% of scheduled hours with supervisor approval, based on business necessity.· Mental Demands: Maintains emotional control under stress; works with frequent interruptions. CORE VALUES· Inclusive· Collaborative· Service-Oriented· Strategically Focused· Fiscally Responsible
Prior Authorization Specialist - 235743
Remote Patient Service Representative Job
Join our team as a Referral & Authorization Specialist, supporting radiology, imaging, physical therapy (PT) referrals, and prior authorizations. This role provides a fantastic opportunity to deepen your expertise in managing referrals and authorizations, working with a dedicated team in a hybrid setup. After your initial training period onsite, you'll transition to a fully remote position, supporting the team from anywhere!
What You'll Do:
Access and sort work queues daily in EPIC and manage your assigned daily appointment reports.
Initiate and follow up on prior authorizations, ensuring all requests are processed accurately and efficiently.
Manage incoming inquiries and outside referral requests, providing clear and professional responses.
Support team workload distribution, taking on additional queues as needed to maintain balance and team efficiency.
Achieve Key Performance Indicators (KPIs) by completing 15-30 authorizations per day, with a target of 30 once fully trained (adjusted based on complexity of services).
Must-Have Skills & Qualifications:
Referral Management Experience: Ideally 2+ years in initiating, tracking, and completing referrals.
Portal Experience: Proficiency with OneHealth Port and AIM Portal (2-3+ years).
Strong Insurance Knowledge: In-depth understanding of insurance terminology and payer processes.
Nice-to-Have Skills:
Familiarity with EPIC for managing workflows.
Key Soft Skills & Attributes:
Adaptability: Able to adjust to evolving services or priorities.
Quick Learning Ability: Fast-paced learners who can quickly familiarize themselves with new systems.
Strong Communication: Excellent verbal and written communication skills to liaise effectively with supervisors, leads, and stakeholders.
Critical Thinking & Analytical Skills: Ability to analyze workflows and optimize processes.
Time Management: Capable of meeting deadlines while managing a high volume of referrals.
Proactive Follow-Up: Committed to following up on tasks and inquiries within a 24-48 hour timeframe.
Schedule & Shift:
Monday - Friday, 7:30 AM - 4:00 PM
Hybrid Schedule: Onsite training required initially (2-4 weeks depending on experience); transition to fully remote after training.
Why Join Us?
Hybrid Flexibility: Transition to remote work after initial training.
Collaborative Environment: Work with a supportive, team-focused group that values adaptability and a strong work ethic.
Career Growth: Opportunity to build your expertise in referrals and authorizations with a clear path for growth.
Customer Service Sales Representative
Remote Patient Service Representative Job
Customer Service & Sales Representatives ★★★★(CSSR) ★★★★ (241223)
Insurance & Financial Services
Employment type:
Full-time or part-time (25+ hr/wk).
Some flexible days & hours, incidental remote-work.
Compensation
$20.00-23.00/hr {based on background & experience} starting wage (Must have CA P&C license)
Plus (additional) commissions, many bonuses and growth opportunities.
Requirements
CA P&C license (active)
Must be able to cross-sell (per your license) and cross-market product (outside your license)
Benefits (all for full-time; * = for part-time):
*Virtual work available after training. Discuss with the hiring manager.
*Sick Pay
*Bonus Opportunities
*Career Development & Growth
*Team Building Activities
*Hands On Training
Licensing Financial Assistance
Paid Holidays
401k
Health Insurance Subsidy
Life Insurance Subsidy
Work locations: in-office (Carlsbad, CA), in-field or virtual per business priorities and personal productivity.
The Badiner Insurance Agency, Inc is a separate entity from Farmers Insurance and all other entities.
SUMMARY
Customer Service and Sales Representatives (CSSR) work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. Seek new business (cross-sell, cross-market), referrals, and to improve relationship. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts.
Additionally, Customer Service and Sales Representatives will analyze, clarify, and resolve policy and account-related questions. The position of the Customer Service and Sales Representative offers not only the opportunity for retention but agency growth through the expansion of a household by means of cross-selling multiple lines. This action will generate greater retention within the agency as well as new business growth.
CORE JOB DUTIES INCLUDE (BUT ARE NOT LIMITED TO):
- Be insurance licensed in "Property & Casualty" (required; free training available, ask Mgmt)
- Become insurance licensed in and "Life & Health" (required)
- Determine customer requirements and expectations in order to help the customer identify specific products and solutions
- *** Solicit, sell and negotiate new business policies
- *** Cross-sell/up-sell products to existing customers
- Review renewal business and identify appropriate follow-up action based on degree of change
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers' needs
- Perform risk analysis and underwriting
- Client/Claims liaison
- Refer unresolved customer grievances or complex customer interactions to senior team member
- Monitor calling activity and production for agency marketers
- Implement/adhere to company and Agency guidelines
- General customer service duties as presented
- Performs other duties as assigned
CORE COMPETENCIES
- Business Results: Able to meet individual performance metrics and goals.
- Multi-tasking: Able to successfully juggle multiple priorities at any given time.
- Attention to Detail: Maintain accurate and descriptive accounts of all customer interactions.
- Communication: Possess outstanding written and verbal communication skills.
- Job Knowledge: Understand basic product, billing, underwriting, and processing guidelines.
- Teamwork: Accept feedback when offered and work well with others.
- Problem solving: Able to research and identify timely solutions to customer-related problems.
PHYSICAL ENVIRONMENT
- Required job duties are normally performed in a climate-controlled office environment.
PREFERRED SKILLS AND ABILITIES
- Four-year college degree is highly preferred. High school diploma or equivalent required. Previous customer service experience is highly preferred.
- Ideal candidate will have basic PC skills, basic math skills, strong analytical capability, conflict resolution skills, the ability to multitask, be bilingual, and strong verbal and written communication skills.
OTHER DETAILS
Note: This position may require having the flexibility to work nonstandard hours/shifts and having the ability to adhere to a structured schedule.
This position may start as part-time before becoming full-time depending on candidate and agency discussion.
***NEXT ACTION
~~~Interested Candidates (read carefully)~~~
If interested the following is REQUIRED (else submission will be filtered out):
- Send email to ***********************************
link to "Career Opportunities"
- SUBJECT: "CSSR Candidate:" and your Last Name, First Name,
(example: “
CSSR Candidate: Washington, George
”)
- BODY (main section, text only)
-- Part 1, Title “COVER LETTER" and briefly describe specifically why you are a good candidate for the position (Max size equal to ½ page)
-- Part 2, Title “RESUME” and paste your including your primary contact info: (phone, email, address). The format has low importance as long as it is readable.
***No attachments please
- Call our office at ************ to confirm we've received your submission
Inbound Scheduler
Remote Patient Service Representative Job
ABOUT US:
Carvertise is an award-winning marketing company that turns cars into moving billboards. Since 2012, Carvertise has partnered with hundreds of great national brands including Wawa, Netflix, Crayola, EA Sports, and Nascar to deliver marketing outcomes to businesses while helping thousands of drivers earn extra cash across the country. As a 4X Inc 5000 fastest growing company, Carvertise is building our team and we are always searching for talented folks to further our company's success.
HOW YOU'LL FIT:
As the Inbound Lead Scheduler, you will be the first point of contact for potential clients who reach out through our website or live chat. Your primary responsibility will be to quickly engage with prospects and schedule sales meetings to facilitate our client acquisition process. You'll need a keen attention to detail and the ability to thrive in a collaborative, team-oriented environment. Additionally, you will provide vital administrative support to the marketing department, including reporting and operational assistance as needed.
This is a hybrid setup, with 3 set days in the office and 2 set days working from home.
PRIMARY RESPONSIBILITIES:
Responds to inbound prospect inquiries from the website; conducts live chat to engage prospects.
Qualifies leads and efficiently schedules sales meetings with the appropriate team members.
Maintains professional and timely communication to deliver an excellent first impression.
Creates and maintains reports for the marketing department, including metrics on lead activity and campaign performance.
Manages internal databases to ensure accurate and up-to-date information.
Assists the VP of Marketing with administrative tasks, including scheduling, document preparation, and project coordination.
Collaborates with sales and marketing teams to ensure smooth handoff of qualified leads.
Monitors and improves response times for inbound leads.
Contributes to team success by sharing insights, supporting colleagues, and enhancing processes.
Performs other duties as needed or assigned.
EDUCATION and/or EXPERIENCE:
Associate's degree in Marketing, Business, or a related field preferred. 2+ years prior work experience scheduling client calls, performing customer service and/or performing administrative tasks.
THE KEYS TO SUCCESS:
Proven experience in scheduling, customer engagement, or administrative roles.
Exceptional attention to detail and organizational skills.
Strong ability to multitask and prioritize in a fast-paced, professional office environment.
Excellent communication skills: spoken, written and listening; team-player mindset.
Proficiency with CRM tools (e.g., Salesforce, HubSpot) and scheduling platforms (e.g., Calendly).
Familiarity with marketing or sales operations is an advantage.
PHYSICAL REQUIREMENTS:
Able to sit for extended periods of time.
Able to operate a computer keyboard, handle documents, operate office equipment.
CARVERTISE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER.
Billing Follow-Up, CRMG
Patient Service Representative Job In Chesapeake, VA
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
Submit Inpatient/Outpatient electronic and paper claims (UB-04 and 1500) to the appropriate government and non-government payers.
Understand how to resolve Billing errors and/or warnings that are identified in the Patient Accounting and Billing System.
Keep abreast of payer-specific and government requirements and regulations.
Ensures claim information is complete and accurate in order to accelerate cash collections.
Analyze information contained within the Patient Accounting and Billing system to make decisions on how to proceed with the billing of an account.
Processes rejections by correcting any billing error and resubmitting claims to government and non-government payers.
Place unbillable claims on hold and properly communicate to various Hospital departments the information needed to accurately bill.
Process late charge claims in the event that charges are not entered in a timely fashion by Hospital Departments.
Submit corrected claims in the event that the original claim information has changed for various reasons.
Perform the billing of complex scenarios such as interim, self-audit, combined, and split billing etc.
Limit the number of unreleased claims by reviewing all imported claims and either billing or holding the claim for further review.
Meet Billing productivity and quality requirements as developed by Leadership.
Measured on high production levels, quality of work output, in compliance with established CRH's policy and standards.
Record or generate revenue by gathering and processing information that impacts the patient revenue process.
Review patient financial records and/or claims prior to submission to ensure payer-specific requirements are met.
Education and Experience
Minimum Required Education: High school diploma or equivalent
Preferred Education: College courses or associate's degree
Experience: 3+ years as a Hospital Biller or Follow-up representative preferred
Customer Service Representative
Remote Patient Service Representative Job
At Xenon arc, Inc. our vision is to redefine distribution by transforming the way producers go to market.
Xenon arc serves a diverse range of clients, from billion-dollar companies specializing in industrial solvents and chemical products to major international food ingredients providers, all seeking to drive growth with difficult-to-serve customers, create business and working capital efficiencies, scale technical expertise, and embark on digital transformation.
Our model is uniquely optimized to solve the challenges faced by our clients. Serving as an extension of their brand, we uphold the crucial client-to-customer connection. With trained, focused, and technically savvy teams, we drive sales and service to exceed expectations, use digital platforms to support customer engagement, and optimize distribution functions to alleviate operational pressures.
Xenon arc is not just a distribution solution; we are a strategic partner committed to transforming the way businesses go to market and achieve lasting success.
We are dedicated to creating a personal growth environment where team members are provided opportunities to advance their professional development and are encouraged to explore their passions. We invest in our culture to create a supportive environment that fosters team collaboration and creative problem solving.
FLSA Classification
Non- Exempt
Reports to
Customer Service Manager
Essential Job Duties
Handle and direct all inbound requests
Accurately input and process customer orders
Verify and validate order details, including product specifications and pricing
Monitor, track and communicate order status throughout the fulfillment process
Address and resolve customer inquiries and concerns related to order processing
Collaborate with order processing and fulfillment teams to resolve issues
Monitor, track and communicate order status throughout the fulfillment process
Investigate and resolve discrepancies in orders
Communicate with customers to provide timely updates on issue resolution
Document and report recurring issues for process improvement
Provide excellent customer service throughout order lifecycle, including issue resolution
Basic Qualifications
Bachelor's degree and/or equivalent experience in a customer service, order processing, or similar role
Hands on experience Microsoft Office Suite required. Experience with CRM and D365, a plus!
Excellent verbal and written communication skills to ensure effective communication with clients, customers, and internal teams
Demonstrated ability to effectively collaborate with teams across different departments to achieve common objectives
Previous experience providing exceptional customer service, required
Strong problem-solving abilities and a desire to help customers resolve issues, required
Ability to maintain professionalism and integrity while navigating challenging customer interactions, ensuring a positive representation of the Company
Strong organizational skills and the ability to maintain accurate records and documentation
Ability to multitask and prioritize tasks in a fast-paced environment
Strong team player; motivated and extremely customer centric
Benefits
We offer competitive benefits: 2 medical plan offering with generous employer contributions, 100% employer paid dental, and vision for employees, a 401k with company match, free parking options, and paid holidays, vacation & sick time!
Location & Commitments
Full-time, permanent
Reports to office HQ in Bellevue, WA
Work Schedule: 4 days in-office, 1 day work from home
Physical Demands
Must be able to remain in a stationary position
Must be able to operate a computer
Travel Required
Minimal (up to 10%)
Equal Employment Opportunity Statement
It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Customer Service Representative
Remote Patient Service Representative Job
Customer Service Video Banker - Virtual Teller
6-Month Contract-To-Hire
Hybrid - Cincinnati, OH (Mandatory on-site training for the first 9+ months)
Training Schedule: Monday-Friday 8:00-5:00pm the first 3 weeks
Work Schedule: Monday-Friday 11-8pm, with rotating Saturdays every 3rd week 8-5pm
Pay: $17/HR
Start Date: July 15th or 29th
Overview:
Our banking client is looking to hire a Virtual Banker within their Client First Center. This exciting and innovative opportunity involves engaging with customers through various support channels, including incoming ITM sessions and transactions. Video Bankers utilize interactive teller technology to provide customer transaction services, driving retention, adoption, and engagement through non-traditional channels. This is an emerging way for customers to do their banking and speak with a representative in real time - it could be a great way to make an impact and launch your career in a new, growing space!
Responsibilities:
Monitor technical issues and ensure efficient system utilization.
Answer customer inquiries regarding bank products and services via ITM sessions.
Stay updated on products, services, policies, and procedures.
Resolve customer inquiries or issues related to any loan product offered by First Financial Bank.
Conduct customer account transactions and maintenance accurately.
Strive for first-contact resolution of customer inquiries and transactions.
Escalate requests requiring additional expertise as directed by department leadership.
Resolve customer issues through account research and utilization of support materials.
Minimum Qualifications:
High school diploma or GED.
Strong communication skills in a face-to-face environment and comfort being on camera.
Demonstrated ability in providing excellent customer service.
Strong interpersonal, verbal, and written communication skills.
Preferred Qualifications:
1+ years of experience in a customer service environment.
Working knowledge of database software such as Jack Henry Silverlake or Teller Now/Network Manager.
Remote Work Requirements:
Meet minimum performance standards and complete work assignments.
Maintain availability during designated business hours.
Live within 60 miles from Pictoria location.
Maintain a separate work environment within the home, free of distractions.
Ensure high-speed internet service and ability to connect via wired ethernet cable.
Availability for on-site training, technology outages, and supervisor-requested meetings.
Adherence to the Bank's data privacy, security, and confidentiality policies.
ABOUT EIGHT ELEVEN DBA CALCULATED HIRE:
At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting and staffing needs.
For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That's the Eight Eleven promise.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Front Office Specialist
Patient Service Representative Job In Alexandria, VA
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit *************************
A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. The Front Office Specialist will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
Responsibilities
Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
Provide exceptional customer service during every patient encounter (in person or via phone).
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Answer phones (both external and internal); assure prompt, courteous service at all times
Practice urgency at all times with patient’s time, as well as doctor’s time and schedule
Double check insurance authorizations to ensure completion and build accurate flow sheets
Knowledge of common fees charged for common visits
Check out patients and collect correct payments
Manage patient flow in the office
Complete daily reconciliations / close day / countdown cash drawer
Comply with all company policies and procedures including HIPAA
General office duties and cleaning to be assigned by manager
Other Skills and Abilities
Reliable transportation that would allow employee to go to multiple work locations with minimal notice
Ability to work weekends when applicable
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Commitment to work over 40 hours to meet the needs of the business
Ability to interact with all levels of employees in a courteous, professional manner at all times
High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience
Requirements:
Basic computer skills
Ability to read, analyze and interpret information
Favorable result on Background Check
Must have own vehicle and be insured, licensed driver in current state of residence
Must be at least 18 years of age
Preferred Knowledge/Skills/Abilities:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
HIPPA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPPA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures.
Physical Requirements:
Regular bending, lifting, carrying, reaching and stretching
Ability to move throughout the office
Ability to remain standing for long periods of time
Lifting heavy boxes and accessing high shelves
If you need help performing these functions of your job, please contact the supervisor so that we may engage in the interactive process with you and find reasonable accommodation.
Work Environment:
Problem solves, reasons and resolves issues effectively
Use independent judgment and discretion
Meet customer expectations
Work under stress with interruptions and deadlines
Use computer effectively and view computer screen
Exhibit empathy in all situations
Work changing schedules to meet business demands
Benefits:
Medical, Vision, Dental
401k + Employer Matching
Paid Time Off, Holidays
Competitive Base Pay + Bonus
Optical Education Reimbursement
Paid Maternity Leave
If you need assistance with this application, please contact **************. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
#ECP