Patient service representative vs associate customer service representative

The differences between patient service representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a patient service representative, becoming an associate customer service representative takes usually requires 6-12 months. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a patient service representative include patients, customer service and excellent interpersonal. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Patient service representative vs associate customer service representative overview

	Patient Service Representative	Associate Customer Service Representative
Yearly salary	$32,476	$35,215
Hourly rate	$15.61	$16.93
Growth rate	-4%	-4%
Number of jobs	165,920	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	4	12

What does a patient service representative do?

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

What does an associate customer service representative do?

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

Patient service representative vs associate customer service representative salary

Patient service representatives and associate customer service representatives have different pay scales, as shown below.

	Patient Service Representative	Associate Customer Service Representative
Average salary	$32,476	$35,215
Salary range	Between $27,000 And $38,000	Between $26,000 And $46,000
Highest paying City	Seattle, WA	Washington, DC
Highest paying state	Vermont	Massachusetts
Best paying company	University of California, Berkeley	Deutsche Bank
Best paying industry	Health Care	Finance

Differences between patient service representative and associate customer service representative education

There are a few differences between a patient service representative and an associate customer service representative in terms of educational background:

	Patient Service Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Patient service representative vs associate customer service representative demographics

Here are the differences between patient service representatives' and associate customer service representatives' demographics:

	Patient Service Representative	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 11.9% Female, 88.1%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between patient service representative and associate customer service representative duties and responsibilities

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Patient service representative vs associate customer service representative skills

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Office and Administrative Industry
Patient Service Representative
Patient Service Representative vs Associate Customer Service Representative

Updated January 8, 2025

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