Patient service representative vs certified medical technician

The differences between patient service representatives and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a patient service representative, becoming a certified medical technician takes usually requires 6-12 months. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a patient service representative include patients, customer service and excellent interpersonal. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Patient service representative vs certified medical technician overview

	Patient Service Representative	Certified Medical Technician
Yearly salary	$32,476	$38,859
Hourly rate	$15.61	$18.68
Growth rate	-4%	5%
Number of jobs	165,920	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 28%
Average age	40	44
Years of experience	4	12

What does a patient service representative do?

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Patient service representative vs certified medical technician salary

Patient service representatives and certified medical technicians have different pay scales, as shown below.

	Patient Service Representative	Certified Medical Technician
Average salary	$32,476	$38,859
Salary range	Between $27,000 And $38,000	Between $28,000 And $53,000
Highest paying City	Seattle, WA	Denton, TX
Highest paying state	Vermont	Alaska
Best paying company	University of California, Berkeley	Favorite Healthcare Staffing
Best paying industry	Health Care	Health Care

Differences between patient service representative and certified medical technician education

There are a few differences between a patient service representative and a certified medical technician in terms of educational background:

	Patient Service Representative	Certified Medical Technician
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	University of Pennsylvania	University of Connecticut

Patient service representative vs certified medical technician demographics

Here are the differences between patient service representatives' and certified medical technicians' demographics:

	Patient Service Representative	Certified Medical Technician
Average age	40	44
Gender ratio	Male, 11.9% Female, 88.1%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	8%

Differences between patient service representative and certified medical technician duties and responsibilities

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Patient service representative vs certified medical technician skills

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Patient Service Representative
Patient Service Representative vs Certified Medical Technician

Updated January 8, 2025

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