Patient service representative vs patient care representative

The differences between patient service representatives and patient care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient service representative and a patient care representative. Additionally, a patient care representative has an average salary of $33,709, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a patient service representative include patients, customer service and excellent interpersonal. The most important skills for a patient care representative are patients, patient care, and home health.

Patient service representative vs patient care representative overview

	Patient Service Representative	Patient Care Representative
Yearly salary	$32,476	$33,709
Hourly rate	$15.61	$16.21
Growth rate	-4%	-4%
Number of jobs	165,920	133,317
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	4	4

What does a patient service representative do?

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

What does a patient care representative do?

PCRs (Patient Care Representatives) are given responsibilities like updating and verifying patient information after every visit, scheduling and reminding patients about appointments, and informing patients about delays and how long the estimated waiting times will be. They are also responsible for obtaining patients' personal information like their address, contact details, insurance information, and medical and surgical history. They must be able to communicate with patients, family members, and medical staff to give them all the information they need to treat the person looking for medical help.

Patient service representative vs patient care representative salary

Patient service representatives and patient care representatives have different pay scales, as shown below.

	Patient Service Representative	Patient Care Representative
Average salary	$32,476	$33,709
Salary range	Between $27,000 And $38,000	Between $27,000 And $41,000
Highest paying City	Seattle, WA	Boston, MA
Highest paying state	Vermont	Alaska
Best paying company	University of California, Berkeley	Massachusetts General Hospital
Best paying industry	Health Care	Technology

Differences between patient service representative and patient care representative education

There are a few differences between a patient service representative and a patient care representative in terms of educational background:

	Patient Service Representative	Patient Care Representative
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient service representative vs patient care representative demographics

Here are the differences between patient service representatives' and patient care representatives' demographics:

	Patient Service Representative	Patient Care Representative
Average age	40	40
Gender ratio	Male, 11.9% Female, 88.1%	Male, 17.1% Female, 82.9%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between patient service representative and patient care representative duties and responsibilities

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Patient care representative example responsibilities.

Manage cash and co-payments accurately and discharge patients providing them with proper medical notes and information before exiting.
Verify insurance, Medicaid, Medicare, register patients, and code proper ICD-9 and CPT codes on encounters.
Utilize medical terminology, CPT, HCPC and ICD-9 and patient information into new authorizations.
Interview patients to gather information pertinent to their Medicaid application.
Screen, identify, and enter ICD-9 coding from treatment record forms.
Maintain patient confidentiality and follow HIPAA rules.

Patient service representative vs patient care representative skills

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

Common patient care representative skills

Patients, 25%
Patient Care, 13%
Home Health, 7%
Cash Management, 5%
Phone Calls, 4%
CPT, 3%

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Office and Administrative Industry
Patient Service Representative
Patient Service Representative vs Patient Care Representative

Updated January 8, 2025

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