Patient service representative vs patient registrar

The differences between patient service representatives and patient registrars can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient service representative and a patient registrar. Additionally, a patient registrar has an average salary of $33,494, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a patient service representative include patients, customer service and excellent interpersonal. The most important skills for a patient registrar are patients, customer service, and medical terminology.

Patient service representative vs patient registrar overview

	Patient Service Representative	Patient Registrar
Yearly salary	$32,476	$33,494
Hourly rate	$15.61	$16.10
Growth rate	-4%	-4%
Number of jobs	165,920	86,721
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	4	4

What does a patient service representative do?

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

What does a patient registrar do?

A patient registrar is responsible for receiving patients in a hospital or other health care institutions, verifying their information, and leading them to the appropriate facility for their health care needs. Patient registrars manage the hospital's database, updating patients' information, confirming insurance details, taking calls, responding to patients' inquiries and concerns, scheduling appointments, and performing related administrative and clerical tasks as needed. A patient registrar must have excellent communication and organizational skills to provide the best quality care services to the patients.

Patient service representative vs patient registrar salary

Patient service representatives and patient registrars have different pay scales, as shown below.

	Patient Service Representative	Patient Registrar
Average salary	$32,476	$33,494
Salary range	Between $27,000 And $38,000	Between $26,000 And $42,000
Highest paying City	Seattle, WA	Seattle, WA
Highest paying state	Vermont	Massachusetts
Best paying company	University of California, Berkeley	Guidehouse
Best paying industry	Health Care	Health Care

Differences between patient service representative and patient registrar education

There are a few differences between a patient service representative and a patient registrar in terms of educational background:

	Patient Service Representative	Patient Registrar
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient service representative vs patient registrar demographics

Here are the differences between patient service representatives' and patient registrars' demographics:

	Patient Service Representative	Patient Registrar
Average age	40	40
Gender ratio	Male, 11.9% Female, 88.1%	Male, 13.1% Female, 86.9%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 23.0% Asian, 6.4% White, 53.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient service representative and patient registrar duties and responsibilities

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Patient registrar example responsibilities.

Process release of information requests according to HIPAA regulations and manage valuables safe for entire facility.
Specialize in high degree of compassion when communicating with patients providing information and insurance details.
Receive patients, record patient demographic information and verify insurance for emergency department, laboratory, and radiology
Register patients and ensure correctness of all demographic information in AS400, verify insurance on various websites and collect patient co-payments.
Update demographics, billing information, Medicare, Medicaid, and private insurance during patient interviews to obtain pertinent registration information.
Enter confidential personal health information and financial information into IDX system with a high rate of accuracy and confidentiality.

Patient service representative vs patient registrar skills

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

Common patient registrar skills

Patients, 25%
Customer Service, 11%
Medical Terminology, 11%
Patient Registration, 4%
Patient Care, 4%
Insurance Verification, 3%

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Office and Administrative Industry
Patient Service Representative
Patient Service Representative vs Patient Registrar

Updated January 8, 2025

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