Patient service representative resume examples from 2025
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How to write a patient service representative resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in patient service representative-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some patient service representative interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
- Include as many relevant hard skills and soft skills as possible from the listing.
- Use the most up to date and accurate terms. Don't forget to be specific.
Here are example skills to include in your “Area of Expertise” on a patient service representative resume:
- Patients
- Customer Service
- Excellent Interpersonal
- Check-In
- Patient Service
- Excellent Organizational
- Medical Terminology
- Insurance Coverage
- PSR
- Patient Care
- Patient Billing
- Patient Registration
- Front Desk
- Phone Calls
- Insurance Eligibility
- HIPAA
- CPT
- Insurance Verification
- Patient Demographics
- Patient Flow
- Office Equipment
- Strong Customer Service
- Patient Accounts
- Insurance Benefits
- Telephone Calls
- Patient Payments
- Veterans
- Aspen
- Triage
- Compassion
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How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the patient service representative position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write patient service representative experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are great bullet points from patient service representative resumes:
Work history example #1
Patient Service Representative
Patient First
- Collected payment, arranged collection of past due debts, prepared daily deposits, verified other PSRs deposit sheets for accuracy.
- Prepared working schedules for PSR section.
- Informed patients of center policies as well as HIPAA Practices.
- Managed confidential patient records by following HIPAA guidelines and all other regulations.
- Diminished patient call wait time, while maintaining effective communication between staff, medical providers and patients.
Work history example #2
Patient Service Representative
Emory Healthcare
- Obtained medical service authorizations via online tool or telecommunications.
- Served as primary communication contact between clinic staff and patients regarding patient flow and transition of call center to Decatur Plaza.
- Maintained positive and effective communication between patients, clinical staff, and other departments.
- Worked closely with HIM and Revenue Cycle team for appropriate ICD-9 and CPT code selection.
- Earned all "met" or "exceeding" expectations for an extensive FY2013 Annual Performance evaluation.
Work history example #3
Department Secretary
DeKalb County Public Library
- Submitted payroll related documentation upon receipt.
- Pulled payroll report and checks data entered in payroll system to ensure accuracy of time.
- Prepared, verified and maintained payroll, leave and other benefit information with the appropriate departments.
- Collaborated with the Payroll Unit to ensure that Operation employees' payroll and leave records are accurate.
- Provided proficient use of, Excel, Microsoft, PowerPoint, Publisher, ESIS, GUI/Terms.
Work history example #4
Medical Clerk
Twin Cities Orthopedics
- Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
- Greeted patients scheduled for radiology procedures.
- Followed all Medicare guidelines, Medicare EOB remittance.
- Applied holter monitors, EKG's.
- Maintained all radiology films, patient charts and demographics.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Bachelor's Degree in health care administration
San Joaquin Valley College, Visalia, CA
2006 - 2009
Highlight your patient service representative certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your patient service representative resume:
- Certified Billing and Coding Specialist (CBCS)
- Certified Medical Administrative Assistant (CMAA)
- Certified Medical Office Manager (CMOM)
- Nationally Certified Medical Office Assistant (NCMOA)
- Certified Clinical Medical Assistant (NHA)
- Certified Personal Chef (CPC)
- Registered Medical Assistant
- Certified Medical Interpreter - Spanish (CMI)
- Medical Administrative Specialist (CMAS)
- International Accredited Business Accountant (IABA)