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Patient service representative skills for your resume and career

Updated January 8, 2025
5 min read
Patient service representative example skills
Below we've compiled a list of the most critical patient service representative skills. We ranked the top skills for patient service representatives based on the percentage of resumes they appeared on. For example, 20.2% of patient service representative resumes contained patients as a skill. Continue reading to find out what skills a patient service representative needs to be successful in the workplace.

15 patient service representative skills for your resume and career

1. Patients

Here's how patient service representatives use patients:
  • Helped incoming patients with the registration process and assisted with administrative support to office manager.
  • Validate patients billing information, selecting and completing insurance coverage information for the patients.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient service representatives use customer service:
  • Ensured positive customer service by quickly and accurately registering and discharging 60-80 patients/day at community-based walk-in urgent care clinic.
  • Completed voluntary customer service training to learn ways to enhance customer and client satisfaction and improve productivity.

3. Excellent Interpersonal

Here's how patient service representatives use excellent interpersonal:
  • Position required heavy public interaction and excellent interpersonal and problem solving skills.
  • Maintain confidentiality of information of the department and demonstrates excellent interpersonal skills.

4. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how patient service representatives use check-in:
  • Handled patient check-in and check-out at outpatient clinic, verification of insurance and patient responsibility.
  • Perform appointment check-in processes, verifying patient contact and insurance information according to procedures.

5. Patient Service

Patient service also called patient care service are those activities carried out by the staff for or on behalf of a patient to provide the care that allows timely access to their needed services following the best practices. Examples include services like development and maintenance of patients records, admission to service, assignment of personnel, involvement in the patient's care, etc.

Here's how patient service representatives use patient service:
  • Job My responsibilities as a Patient Service Representative at the Diagnostic Clinic are as follows: Schedule/reschedule/cancel appointments.
  • Provide exceptional patient care by creating a customer/patient service experience that is phenomenal for every patient visit.

6. Excellent Organizational

Here's how patient service representatives use excellent organizational:
  • Keep records orderly and prioritizing tasks with excellent organizational skills.
  • Possess excellent organizational, leadership, interpersonal and communication skills.

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7. Medical Terminology

Here's how patient service representatives use medical terminology:
  • Investigated insurance claims and decoded medical terminology on a daily basis when separating doctor s referrals into two different departments.
  • Schedule appointments for Obstetrics/Gynecology and Internal Medicine specialties; * In depth knowledge of insurance protocol and medical terminology.

8. Insurance Coverage

Here's how patient service representatives use insurance coverage:
  • Updated medical records Collected co-pays Processed and authorized referrals Handled heavy phone volume Scheduled appointments for 15 different physicians Authorized insurance coverage
  • Researched insurance coverage, worked with patient assistance programs, obtained prior authorizations, managed referrals sent to other specialty providers.

9. PSR

A patient services representative is responsible for a variety of activities related to patient intake and care. They serve as a contact point for patients and they help ease any emotional and mental issues by supporting the consumer throughout their medical treatment. They are expected to be familiar with the procedures, policies, medical regulations, medical resources, and community resources available of the facilities.

Here's how patient service representatives use psr:
  • Monitored PSR patient registration accuracy and proficiency on internal audit system.
  • Managed front desk PSR calendar/schedules as required by Practice Manager

10. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how patient service representatives use patient care:
  • Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.
  • Maintain patient confidentiality at the highest level while communicating with collaborating with partnering doctor offices to coordinate patient care.

11. Patient Billing

Here's how patient service representatives use patient billing:
  • Ensured accurate patient billing and documentation was received between various hospitals and insurance companies.
  • Directed all outpatient billing and follow-up activities to support accounts receivable processes.

12. Patient Registration

Patient registration means a complex system that needs an acceptable and considerable level of preliminary data input for a patient, including collecting patients' demographic data, getting patients' contact and personal information, and getting the patient's health history.

Here's how patient service representatives use patient registration:
  • Complete patient registration process-Ensure correct documentation is signed by patients-Prepare co-payment and co-insurance estimates-Collect co-payments or co-insurance payments from patients-Complete daily reports
  • Obtained patient registration demographic and financial information, verified eligibility through the registration system during the clinic preparation process.

13. Front Desk

Here's how patient service representatives use front desk:
  • Provide leadership and supervision to ensure that Front Desk operations promote optimum financial practices in a customer-friendly environment.
  • Coordinated front desk meetings with staff to identify and resolve operational issues and housekeeping discrepancies.

14. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how patient service representatives use phone calls:
  • Answered internal/external phone calls for variety of different specialty physicians and patients.
  • Assisted internal and external customers via incoming telephone calls.

15. Insurance Eligibility

Here's how patient service representatives use insurance eligibility:
  • Analyzed insurance eligibility Registered and scheduled patients Performed secretarial duties
  • Perform insurance eligibility verification including obtaining current benefits.
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List of patient service representative skills to add to your resume

The most important skills for a patient service representative resume and required skills for a patient service representative to have include:

  • Patients
  • Customer Service
  • Excellent Interpersonal
  • Check-In
  • Patient Service
  • Excellent Organizational
  • Medical Terminology
  • Insurance Coverage
  • PSR
  • Patient Care
  • Patient Billing
  • Patient Registration
  • Front Desk
  • Phone Calls
  • Insurance Eligibility
  • HIPAA
  • CPT
  • Insurance Verification
  • Patient Demographics
  • Patient Flow
  • Office Equipment
  • Strong Customer Service
  • Patient Accounts
  • Insurance Benefits
  • Telephone Calls
  • Patient Payments
  • Veterans
  • Aspen
  • Triage
  • Compassion
  • Computer System
  • Basic Math
  • Strong Computer
  • Medicaid
  • Math
  • Home Health
  • EHR
  • Medical Insurance
  • Scheduling Patient Appointments
  • Outbound Calls
  • ICD-9
  • Patient Charts
  • Medical Billing
  • Patient Insurance
  • Insurance Cards
  • Hippa
  • Radiology
  • Data Entry
  • Internal Medicine
  • Patient Calls

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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