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Top 41 Patient Service Representative Skills

Below we've compiled a list of the most important skills for a Patient Service Representative. We ranked the top skills based on the percentage of Patient Service Representative resumes they appeared on. For example, 20.1% of Patient Service Representative resumes contained Patient Care as a skill. Let's find out what skills a Patient Service Representative actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Patient Service Representative

1. Patient Care
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high Demand
Here's how Patient Care is used in Patient Service Representative jobs:
  • Administered customized support for three doctors with different scheduling requirements while providing accurate coordination of patient care.
  • Position included registration and admission of patients for observation, inpatient and outpatient care.
  • Maintained a sense of urgency, patient care, sensitivity and courtesy even when performing registration at a patient's bedside.
  • Recognized by the CEO and mentioned on multiple patient surveys as being a huge asset in patient care.
  • Provide excellent patient care, maintain cleanliness of work area, and taking care of patient needs.
  • Scheduled appointments and made decisions, sometimes in emergency situations within the realm of patient care.
  • Communicated information about patient care to doctors, nurses and appropriate staff and developed written reports.
  • Work closely with the patient care staff and/or Care Coordinators and communicate any patient concerns.
  • Assisted patients by registering and discharging while providing the best customer service and patient care.
  • Worked diligently with nursing staff and administrators to ensure the highest quality of patient care.
  • Collaborated with physicians, hospitals, and lab facilities to ensure quality patient care.
  • Explained and applied hospital and federal policies and regulations to ensure proper patient care.
  • Schedule x-ray and lab work for patients; communicate with nurses regarding patient care.
  • Work with and be part of a team that strives for excellent patient care.
  • Direct patient to waiting room after registration and notifies patient care staff of arrival.
  • Communicate with back office for resolution of patient care problems.
  • Collaborate with teammates to provide seamless patient care service.
  • Utilized strong assessment skills to determine necessary patient care.
  • Perform duties that comply with appropriate patient care.
  • Dedicated to patient care and comfort.

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1,468 Patient Care Jobs

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2. Insurance Companies
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high Demand
Here's how Insurance Companies is used in Patient Service Representative jobs:
  • Contacted various insurance companies and doctors offices to obtain additional information required by insurance to get authorization for equipment.
  • Collaborated with insurance companies to verify beneficiary eligibility and on issues of entitlement, coverage and payments.
  • Consulted with patients on procedures and obtained prior authorizations from insurance companies.
  • Collaborated with insurance companies to guarantee patient services and solidify company revenue.
  • Obtain necessary medical authorizations from insurance companies.
  • Communicate with doctor offices and insurance companies
  • Obtained surgery authorizations from insurance companies.
  • Acted as a liaison between patients and insurance companies, and facilitates communication between patients, doctors and medical staff.
  • Initiate prior authorizations with insurance companies for procedures and medications needed by pharmacies or specialties.
  • Work with physicians, patients, and insurance companies to coordinate referrals and prescription payment.
  • Worked with patients to ensure prompt payment from insurance companies, including Medicare and Medicaid.
  • Research questions from employees, clerical staff, and insurance companies.
  • Re-billed insurance companies by computer or sent for review within company.
  • Acted as a liaison between patients and insurance companies.
  • Handled phone inquiries from patients and insurance companies.
  • Post and balance remittances from multiple insurance companies.
  • Verified and obtained all patient eligibility, authorizations, referrals, pre-determinations, benefits, and any exclusion with insurance companies.
  • Communicate with various medical insurance companies for verifications.
  • Obtain authorizations from insurance companies and maintain medical information within patient's file.
  • Obtained authorizations from insurance companies and medical diagnostics from physicians in order to code and submit claims on a timely basis.

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248 Insurance Companies Jobs

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3. Medical Records
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high Demand
Here's how Medical Records is used in Patient Service Representative jobs:
  • Prepared pharmacy/insurance prior authorization requests, pulled patient charts and handled requests for medical records.
  • Reviewed confidential electronic medical records for updates while complying with federal HIPPA privacy regulations.
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Obtained pertinent medical records needed by cardiologist.
  • Maintained paper and electronic medical records.
  • Organized and categorized patient medical records.
  • Train new PSR's in patient registration and assist in other departments, medical records, billing, and scheduling.
  • Verified and schedule referrals, answered multiple telephone lines, filed, scan and enter medical records.
  • File loose filing, fax RX requests, copy medical records, x-rays requests.
  • Prepare and fax patient medical records to the patient or other medical facilities.
  • Provided backup support for medical records, including filing and processing records requests.
  • Retrieve patient medical records for physicians, technicians, or other medical personnel.
  • Transmit correspondence or medical records by mail, e-mail, or fax.
  • Maintain medical records, technical library, or correspondence files.
  • Maintained, filed and properly released medical records.
  • Scan loose sheets into Electronic Medical Records
  • Abstracted Medical records into Epic.
  • Scanned and Imported Medical Records.
  • Collected copays scanned medical records for physician/provider review, all clerical duties including answering phones, faxing and copying.
  • Scheduled appointments for multi-doctor practice Insurance verification and claim submission Processed medical records requests

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579 Medical Records Jobs

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4. Phone Calls
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high Demand
Here's how Phone Calls is used in Patient Service Representative jobs:
  • Handled incoming telephone calls, answered questions, furnished information when possible, and forwarded calls as applicable or necessary.
  • Answered and appropriately managed incoming telephone calls, scheduled patient appointments, and responded to customers' information needs.
  • Check in patients, update demographic information, verify insurance and benefit eligibility, answer patient phone calls,
  • Answer phone calls, taking messages, and making appointments for patients by using FilemakerPro and Athena databases.
  • Accept incoming phone calls without hesitation with the intent to resolve the patient's concern immediately.
  • Handled incoming phone calls from patients, pharmacies, insurance, labs and other patient-related business.
  • Managed new patient paperwork daily including setting appointments, phone calls and insurance questions.
  • Completed over 5000 prompt, accurate, and courteous telephone calls per month.
  • Answer and return phone calls to patients and physicians within a timely manner.
  • Handled large volume of phone calls and provided customer service for patients.
  • Greet patients and answer phone calls in a friendly and professional manner.
  • Handle heavy volume of telephone calls and patient inquiries.
  • Resolve all clinic phone calls and patient requests.
  • Managed incoming phone calls and resolved patient inquiries.
  • Received incoming phone calls from patients.
  • Answered and redirected phone calls.
  • Answer phone calls would call insurance company while patient was in the ER for benefits.
  • Answer incoming phone calls from patients, providers and internal clinic personnel (i.e.
  • Direct phone calls and messages to appropriate office staff * Answer questions concerning office operations
  • Call Center * Check in patients for appointments * Schedule appointments for patients and answer phone calls

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409 Phone Calls Jobs

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5. Customer Service
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high Demand
Here's how Customer Service is used in Patient Service Representative jobs:
  • Provided timely and accurate information and quality customer service to incoming patient inquiries.
  • Scheduled appointments, and routinely demonstrates superior customer service skills.
  • Exhibit customer service skills by aiding patients with the check in and check out process on a daily basis.
  • Demonstrate quality customer service with patients, families, and colleagues, in a respectful and caring manner.
  • Helped to resolve problems, and provide excellent customer service to those who came in to our clinic.
  • Provided customer service to internal employees and patients by dispatching patients to patient rooms and imaging departments.
  • Provide excellent customer service while assisting customers with questions and concerns regarding MRI or PET/CT scans.
  • Provide direct patient care and exceptional customer service to patients, visitors and staff.
  • Utilized customer service skills while dealing with patients over the phone and in person.
  • Answer all incoming Customer Service calls promptly and manage them effectively and efficiently.
  • Provide exemplary customer service: treat patients and coworkers with courtesy and discretion.
  • Work to achieve the day-to-day Customer Service Team s quality and productivity goals.
  • Provide follow-up for concerns related to customer service and the patient experience.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Provided world class customer service to patients visiting the center.
  • Provide quality customer service to patients of all ages.
  • Provide customer service to patients checking in and out.
  • Certified/Licensed Pharmacy technician Patient service representative/Customer Service representative.
  • Provide excellent customer services for patient's insurance updates, handal special projects and reports as instructed.
  • Schedule patient appointments Set up testing for patients Register patients for appointments Assist patients to exam rooms Customer Service Answer phones

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12,539 Customer Service Jobs

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6. Front Desk
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high Demand
Here's how Front Desk is used in Patient Service Representative jobs:
  • Cross trained and supervised eight employees in therapies, as physical therapy aids, front desk assistance and patient service representatives.
  • Assist in front desk operations such as greeting visitors, and maintain sign in logs and making announcements as needed.
  • Front desk, arrive and check out patients, make appoints, verify patient's information with electronic medical records.
  • Work the front desk - checking patients in and out for their appointments, along with accepting co-payments.
  • Front desk receptionist for NOVA Medical and Urgent Care, one of the busiest groups in Northern Virginia.
  • Schedule appointments for patients at the front desk and in the call center according to provider preferences.
  • Close practice at end of day including creating and organizing deposits of front desk staff.
  • Created steady schedule for front desk, medical assistants, and providers within office.
  • Provide support to the scheduling team, operators, and front desk as needed.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Front desk position, greeting and checking in patients for their appointment.
  • Direct, supervise and evaluate work activities of eight front desk receptionists.
  • Ordered supplies for the front desk made sure everything was stocked.
  • Restock work areas; keep front desk area clean and tidy.
  • Coordinated and managed overall front desk staff members and assigned duties.
  • Develop and execute policies for front desk staff and medical assistants.
  • Provide administrative support for front desk staff.
  • Perform related clerical duties to include filing, recordkeeping, customer service and front desk support.
  • Maintain numerous daily tracking spreadsheets and assist with front desk duties as needed.
  • handle all insurance inquiries - educate patients - create patient folders - answer phones - work in conjunction with front desk

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856 Front Desk Jobs

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7. Data Entry
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high Demand
Here's how Data Entry is used in Patient Service Representative jobs:
  • Verify data entry and authorization data from referral and authorization forms, medical documentation and customer information.
  • Performed data entry and verification for patients newly registering with the company.
  • Processed insurance as well as other data entry responsibilities.
  • Performed data entry when having scheduled patient appointments.
  • Performed data entry documenting personal information.
  • Assist in all areas of administrative duties including data entry, insurance verification, file organization, and scheduling patient appointments.
  • Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
  • Utilize Charge Entry and Data Entry skills to include medical billing and tracking of insurance claims within scheduled days outstanding.
  • Greet patients, registration, data entry, schedule appointments, answer multiple phone lines and collect patient co-pay.
  • Perform filing, faxing, copying, scanning, and data entry into hospital system electronic medical record.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Answered all calls, forward to extension and documents all requests by data entry.
  • Perform general office duties such as data entry and office and medical supply ordering.
  • Manage data entry of medical records from paper chart to electronic medical records system.
  • Assign diagnostic codes and data entry of all physician and clinic charges.
  • Utilized EagleSoft software for data entry and claims processing.
  • Conducted check in of patients, including data entry of demographics, insurance information, and taking copays.
  • General clerical duties such as filing, data entry, answering multi line phones, copying and faxing
  • Check in/Check out Collect co-pays and deductibles Data Entry Verified Insurance
  • Answer phones Accomplishments Had made many good friends and have a positive relationship with management Skills Used Data entry.

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643 Data Entry Jobs

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8. Scheduling Appointments
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high Demand
Here's how Scheduling Appointments is used in Patient Service Representative jobs:
  • Serve as backup Registration Clerk responsible for scheduling appointments, Perform patient registration processes utilizing Practice Management System.
  • Executed daily operations of Checking in and Scheduling appointments.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Assist in scheduling appointments in computer, patient check in and out, collection of payments required and daily batching.
  • Front Office duties: Scheduling appointments, Check-in and Check-out, Mail process, Phones.
  • Assisted the office with patient intake and scheduling appointments for over 100 patients daily.
  • Provide excellent over the phone customer service while scheduling appointments for dentist offices.
  • Check out patients by scheduling appointments and entering appointment details into account.
  • Assist in checking out patients and scheduling appointments.
  • Answered busy multi-lined telephones taking messages and scheduling appointments.
  • Coordinated daily administrative duties including answering multiple phone lines, registering new and existing patients, scheduling appointments for multiple depts.
  • Front office; answering phones, taking messages, scheduling appointments, updating demographics and insurance, collecting copays, etc.
  • Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in an a timely efficient manner.
  • Perform general office duties such as answering multi-line telephone calls, processing medical records, and scheduling appointments for patients.
  • Coordinate with patients and medical staff in regards to scheduling, canceling, re-scheduling appointments, consults and testing.
  • Answer phones, take messages, copying and faxing, scheduling appointments, collecting copayments, insurance verification, pre authorizations
  • Check In/Out Scheduling appointments Collections (CoPays & Co Insurance) Demographics Chart Preparation Answer Phones Process Referrals
  • Provided superior customer service Managed Facilities phone system Maintained Patients files and documents Scheduling appointments, insurance billing and payment processing.
  • Assist patients scheduling appointments Insurance eligibility verification Inbound/Outbound calling Collect co-payments Managing 4 MD scheduled, 1NP and 1PA
  • Answer heavy volume of phone calls Scheduling appointments for more than ten doctors Patient registration Insurance verification Filing medical records Greet patients

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130 Scheduling Appointments Jobs

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9. Patient Accounts
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high Demand
Here's how Patient Accounts is used in Patient Service Representative jobs:
  • Provided information regarding patient accounts to authorized callers while complying with HIPPA guidelines and regulations.
  • Monitor patient accounts for accuracy; perform necessary updates to billing and insurance information.
  • Maintained patient accounts by obtaining, recording and updating financial and insurance information.
  • Researched insurance coverage, arrange payment agreements for self- pay accounts, maintaining updates for patient accounts for fiscal profit margin.
  • Created patient accounts for the patient portal and for the physicians to input confidential information.
  • Retrieve Electronic Remittance Advice (ERA's) for processing and posting to Patient accounts.
  • Received incoming phone calls from patients and insurance companies in reference to patient accounts.
  • Worked closely with the Human Resource Manager to complete patient accounts.
  • Review patient accounts, identify delinquent accounts and collect due amounts.
  • Report inaccuracies of patient accounts to patient services to be updated.
  • Create claims, post patient payments and prepares patient accounts.
  • Notated the patient accounts and retrieved feedback under system notes.
  • Authorized agencies to pursue legal action on select patient accounts.
  • Collect office charges, post charges, to patient accounts.
  • Notate patient accounts for activities and disconnections.
  • Collect and post payments to patient accounts.
  • Research and resolve problems with patient accounts.
  • Apply co-payment to patient accounts.
  • Reviewed schedules to ensure that all patient accounts and financial responsibilities were accurate.
  • Assisted nurses in pre-surgical preparations Filed and sorted new incoming patient accounts in the computer system

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989 Patient Accounts Jobs

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10. Check-In
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high Demand
Here's how Check-In is used in Patient Service Representative jobs:
  • Rendered strong management of client relations including appointment scheduling and confirmation, insurance verification, and check-in/check-out.
  • Collected insurance co-pays and updated demographic information via computer upon patient check-in.
  • Provide comprehensive customer service including scheduling, insurance updates and appointment check-in/check-out.
  • Performed check-in procedures including verifying patient's personal and medical demographics.
  • Expedited patient check-in, insurance input, and copay collection; patient checkout, scheduled appointments in EPIC.
  • Processed check-in and checkout on POS system allowing for immediate charge entry into the accounts receivable system.
  • Acted as the first point of contact for all patient phone calls and appointment check-ins/outs.
  • Greet and check-in patients, and collect personal, medical, and insurance information.
  • Front desk check-in and check-out of patients and scheduling of patient appointments.
  • Worked in patient check-in, verifying insurance and assisting patients with paperwork.
  • Verified patient's insurances and collected co-payments and deposits at check-in.
  • Greet incoming clients and performs check-in according to department procedure.
  • Provide superior customer service through check-in and check-out procedures.
  • Schedule patient appointments; check-in and check-out patients.
  • Processed new patient charts and check-in.
  • Trained new employees to check-in/out patients.
  • Assisted patients with check-in paperwork.
  • Answer the phones, check-in, check-out.
  • Perform administrative duties at the Carle Spine Institute including check-in and check-out of patients.
  • Greet Patients - Check-In and Check-Out - Collecting Copays and Verifying Insurance

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11. Hipaa
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high Demand
Here's how Hipaa is used in Patient Service Representative jobs:
  • Handled medical records with sensitivity and confidentiality while maintaining strict adherence to all HIPAA Privacy and Security Regulations.
  • Schedule and Maintain Customer/Patient relationship; while retaining HIPAA confidentiality.
  • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
  • Worked closely with patients to verify insurance information, explain co-payments, HIPAA and referral procedures.
  • Obtained, organized, stored, and released medical records in compliance with all HIPAA guidelines.
  • Handle, process, and distribute confidential patient information all under HIPAA compliance.
  • Provided patient information as required, strictly adhering to compliance and HIPAA regulations.
  • Complied with federal and local laws in ensuring patient privacy [HIPAA].
  • Maintain strict confidentiality of patient's Medical information according to HIPAA policies.
  • Attended informational sessions on HIPAA compliance and sanitation and hygiene standards.
  • Operate with multiple programs while abiding by HIPAA and company policies.
  • Maintain strict privacy of patients by practicing all aspects of HIPAA.
  • Protect patient information in accordance with HIPAA.
  • Accustomed to all HIPAA rules and regulation.
  • Release reports in accordance with HIPAA guidelines.
  • Maintained and secured HIPAA for all patients.
  • Adhere to all HIPAA and hospital regulations.
  • Fulfilled HIPAA regulations and medical software such as Misys and IMPAC.
  • Complied with HIPAA by keeping patient information secure..
  • Check In - Collect Copays - Scan Insurance and ID Annual Registrations and HIPAA's

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141 Hipaa Jobs

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12. Hippa
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high Demand
Here's how Hippa is used in Patient Service Representative jobs:
  • Educated staff regarding the triage process for newly admitted patients and helped establish new HIPPA guidelines and protocols.
  • Complied with Patient Privacy Laws and HIPPA regulations; Adhered to internal controls and reporting structures.
  • Interpreted, applied and explained HIPPA regulations, as well as clinic policies and procedures.
  • Document all client interactions and transfers of patient health information in compliance with HIPPA/Company policies.
  • Audit patient's files for required documentation in compliance with HIPPA laws.
  • Keep all pertinent patient information confidential to meet HIPPA requirements.
  • Completed all training for HIPPA regulations and CPR/AED training.
  • Maintain patient confidentiality; complying with HIPPA regulation and laws
  • Explain HIPPA forms to patient when updating information.
  • Respect and maintain privacy acts of HIPPA Laws.
  • Complied with HIPPA and company compliance standards.
  • Maintain strict confidentiality due to HIPPA laws.
  • Complied with all HIPPA/OSHA regulations.
  • Maintained HIPPA & OSHA codes of conduct.
  • Maintained productivity and followed hippa guidelines.
  • Maintained patients privacy through HIPPA guidelines.
  • Verify patient insurance coverage Responsibly disperse communication as appropriate using HIPPA Efficiently schedule patient appointments.
  • Comply with HIPPA regulations Correctly and efficiently collect and enter patient information Maintain a clean and safe work environment
  • Follow HIPPA laws and regulations Patient Access Daily office task Quality patient service
  • Schedule hospital visits for patients Order supplies for office Send specimens to laboratory Maintain billing office practice Monetary Duties HIPPA Compliance

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13. Check Patients
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average Demand
Here's how Check Patients is used in Patient Service Representative jobs:
  • Check patients in for appointments, scanned insurance and identification cards and added information to the patients' chart.
  • Greet patients Check patients in and out collect payments verify insurance schedule appointments answer telephone.
  • Check patients in and out of appointments and handled monetary transactions for insurance co-pays.
  • Greet patients, visitors, check patients in and out and obtain necessary documentation.
  • Check patients out, balance cash box, and prepare funds for deposit.
  • Check patients in and out; provide patients with an after visit summary.
  • Solved current and past billing problems, Also when needed check patients vitals.
  • Check patients out of appointments, collects coinsurance/copay at time of check out.
  • Check patients in for surgery and collect all payments for surgery.
  • Organize and check patients' charts for the following day.
  • Used company software to check patients in for their visits.
  • Check patients in and out of their visits.
  • Check patients out and/or schedule appointments.
  • Check patients in for their appointments.
  • Check patients in and out.
  • Check patients in and out using computer software, filing, answering phone, etc.
  • Check patients in and out, collect copays if applicable.
  • Check patients in and take copays and account payments.
  • Collect co-payments Check patients out from system and make follow up appoinments.
  • Answer phones Make charts Answer phones and take message Check patients in and out Verify insurance Handle copays

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914 Check Patients Jobs

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14. Triage
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average Demand
Here's how Triage is used in Patient Service Representative jobs:
  • Worked under minimal supervision, organized triage list
  • Input patient's identification, health insurance, verifies all medical notes for RN triage and further treatment.
  • Front office duties, heavy phones, patient files, set schedules, triage patient calls.
  • Perform call center scheduling, arrival/departure desk activities, patient triage, and documentation.
  • Answered four phone lines, including scheduling and referring triage calls.
  • Receive, document, assess and direct incoming triage calls.
  • Answer phone calls; including triage calls.
  • Record and escalate nurse triage calls.
  • Answered incoming phone calls averaging 110 calls per day- 2,200 averaging calls per month and triaged telephone messages to pediatric nurses.
  • Pull voicemails left by patients on the triage phone lines and forward them to the appropriate provider.
  • Resolved patient calls for appointments and test, triaged symptoms that required nurse call-backs or pharmacy orders.
  • Support patient care, schedule appointments (EPIC), arrange nurse triage or physician attention-paging doctors.
  • Answered multiple phone lines, triaged calls as needed and ensuring patients spoke with appropriate staff.
  • Answered telephones, transferred calls, and initiated triage slips Scheduled appointments and verified insurance.
  • Coordinated patient procedures; explained preparations prior to procedure; triaged patient phone calls.
  • Triaged incoming phone calls, directing them appropriately.
  • Answered and triaged incoming phone calls.
  • Triaged patients requiring urgent medical care.
  • Coordinated all outpatient GI procedure/ office appointments Maintained physicians' schedules Updated patient demographic registration information Triaged phone calls
  • Register patients Schedule appointments using Epic Call center phones Triage call center Take payments

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113 Triage Jobs

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15. Medicaid
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average Demand
Here's how Medicaid is used in Patient Service Representative jobs:
  • Handled multiple telephone lines, processed customer orders, and billed Medicare/Medicaid and other private insurances
  • Screened patients to determine eligibility for programs such as Medicaid or hospital charity.
  • Screened patients in emergency room for Medicaid programs including disability and social security.
  • Scheduled surgeries for patients within the network of all insurance carriers including Medicare/Medicaid.
  • Worked with uninsured patients and families to provide assistance regarding Medicaid eligibility.
  • Research Reconciliation to resolve incorrect reimbursements from Medicare 835 and Medicaid.
  • Bill Medicaid co-insurance and verify patient eligibility via Medicaid Web Portal.
  • Submit Completed Medicaid and Disability packets to proper state office.
  • Reviewed patient payment claims received from Medicaid Provider to determine if patient claims were submitted correctly.
  • Verify and prepare daily deposits of Medicare 835, Medicaid and, Commercial payments.
  • Coded patient Encounters, and billed claims to insurance companies, and Medicaid/Medicare.
  • Processed workmen's compensation, commercial insurance, Medicare and Medicaid accounts.
  • Assist patients with securing benefits from Disability, Medicaid and Medicare programs.
  • Provided customer service for Medicare, Medicaid, and commercial insurance patients.
  • Educated in standard insurance policies, Medicare, and Medicaid.
  • Assist supervisor with Medicaid audits.
  • Work onsite at hospital facilities to determine Medicaid eligibility for uninsured patients.
  • Submitted proper documentation for TRICARE and Medicaid for pre-approved appointments.
  • Initiated calls to physician s offices to verify doctor names, addresses, UPIN s and Medicaid/Licensures.
  • Obided by contract rules and regulations with Health plans and Medicaid/medicare.

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226 Medicaid Jobs

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16. Computer System
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average Demand
Here's how Computer System is used in Patient Service Representative jobs:
  • Registered patients in the electronic computer system, collected insurance information, verified insurances and scheduled appointments
  • Position requires medical/dental office knowledge and the ability to input data accurately into computer system.
  • Enter data and maintain accurate information in computer systems regarding patient event.
  • Assist with troubleshooting office equipment including computer systems and Xerox machines.
  • Process patient information into computer system and verify patient information.
  • Explained payment policy and insurance coverage prior to patient registration, including updating patient's status in the computer system.
  • Use of specialized computer systems to generate work orders for patient deliveries, pick ups and ups shipments.
  • Process patient charges by applying insurance coverage, calculating adjustments and recording payments into the computer system.
  • Collect payment from patients, apply payment and make adjustments to patient accounts in the computer system.
  • Obtain patient information from DD2569 forms verify, scan, and enter data into computer system.
  • Schedule patient appointments, diagnostic testing in computer system in an accurate and timely manner.
  • Converted computer system and files of new office establishment to current company procedures.
  • Obtain and enter demographic, clinical, financial information into the computer system.
  • Collected and entered new patient information into the computer system.
  • Check in patients for appointments and register into computer system.
  • Entered all patient information into the computer system.
  • Entered out patient/inpatient charges using SCM computer system.
  • Entered information into the in house computer system.
  • Entered charges in computer system.
  • Entered patient information into computer system Answered incoming calls and distributed appropriately.

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267 Computer System Jobs

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17. Office Supplies
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average Demand
Here's how Office Supplies is used in Patient Service Representative jobs:
  • Coordinated department inventory by ordering medications, refills, office supplies, and preparing new patient packets.
  • Communicated office needs to appropriate people to ensure office is consistently stocked with all office supplies.
  • Schedule appointments, maintain office supplies, Office Support to Director, manager & Medical Director.
  • Maintained organization within the office as well as kept accurate inventory of the office supplies.
  • Order medical and office supplies and coordinate restocking of sample medications with vendors.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Order office supplies to maintain a sufficient stock for routine use.
  • Maintained and reconciled cash drawers and inventory of office supplies daily.
  • Maintain forms and office supplies required for front desk activities.
  • Monitored office supplies and inventory on a regular basis.
  • Managed office supplies, vendors, organization and upkeep.
  • Monitor inventory and order office supplies for the clinic.
  • Order and stock office supplies to maintain inventory.
  • Coordinate office supplies and ordering them.
  • Assist in ordering office supplies weekly.
  • Ordered medical and office supplies.
  • Ordered office supplies Maintained the office by tidying up at the end of the day and discarding of trash
  • Perform various clerical or administrative functions ,such as ordering and maintaining an inventory of office supplies.
  • Ordered office supplies, precerted all diagnostic tests patients are referred to have.
  • Ordered office supplies Proficient with Epic software

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11 Office Supplies Jobs

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18. High Volume
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average Demand
Here's how High Volume is used in Patient Service Representative jobs:
  • Process high volume data entry including scanning, copying/faxing, filing, electronic communications and verifying information in electronic health records.
  • Filled in for a variety of positions as needed when staffing issues occurred or during times of high volume.
  • Preform daily tasks such as answer high volume calls, schedule appointments, check patients in and out.
  • Received inbound calls in a 24-hour high volume call center from patients in the United States and Canada.
  • Answered a high volume of incoming patient calls Scheduled patient appointments with Primary care Physicians and Specialist.
  • Experienced in answering a high volume of incoming telephone calls exceeding more than 1500 calls per month.
  • Demonstrated proficiency with telephone, filing, and front desk reception within a high volume environment.
  • Developed strong customer service skills by managing a high volume of patient's needs.
  • Handled a high volume of inbound calls for several physicians and other staff.
  • Check in and out patients for multiple physicians in a high volume office.
  • Managed for high volume draw station environment for adults and pediatric patients.
  • Answer high volume phone call in a very fast pace call center.
  • Assisted nurse with patient needs on high volume clinic days.
  • Received high volume of calls regarding patient care and location.
  • Answer high volume calls and mail correspondence to patients.
  • Report to high volume long term care facility.
  • Processed high volume of calls.
  • Exelled in screening and directing calls in a high volume environment.
  • Utilized multiple customer service techniques in a high volume environment.
  • Answered high volume phone calls Prepared documents and letters for mailing Completing referrals and authorizations Insurance and Eligibility Prescription refills

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158 High Volume Jobs

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19. Payment Arrangements
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average Demand
Here's how Payment Arrangements is used in Patient Service Representative jobs:
  • Assist patients without medical coverage in completing medical assistance applications and/or making payment arrangements and cash collections.
  • Identified insurance options, and established repayment arrangements.
  • Researched and analyzed patient accounts and company s A/R, made collection calls and made payment arrangements for account resolution.
  • Review all self-pay and managed care admissions to ensure that appropriate payment arrangements and authorizations are made.
  • Followed up on all Workers' Compensation Emergency Room visits and obtained billing information and payment arrangements.
  • Initiated payment arrangements, advised of grievances, referred patients to outside agencies for financial assistance.
  • Offer payment arrangements for patients and follow up on those accounts on a monthly basis.
  • Assisted them in making payment arrangements, doing bank loans and working with charity.
  • Take payments, setup bank loans and payment arrangements and approve charity for patients.
  • Negotiate payment arrangements for customer's that have past due medical bills.
  • Assisted private pay patients in setting up payment arrangements.
  • Assisted with payment arrangements and set up payment plans.
  • Assisted patients with making payment arrangements and cash collections.
  • Set up financial payment arrangements with patients as necessary.
  • Reviewed bad debt reports and termed delinquent payment arrangements.
  • Set up payment arrangements for patient with balances.
  • Set up payment arrangements for self-pay patients.
  • Finance: collecting appropriate payments such as copays, deposits, past due balances, providing comfortable payment arrangements with patients.
  • Update all demographics and insurance carrier information on patient accounts Contact patient with private pay and establish payment arrangements.
  • Process payments, file insurance, recurring payments, payment arrangements,explain insurance payments.

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26 Payment Arrangements Jobs

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20. CPT
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average Demand
Here's how CPT is used in Patient Service Representative jobs:
  • Schedule appointments, process referrals, collect co-pays, transact charges, post CPT codes, and verify insurance.
  • Reviewed ICD-9, CPT codes, and HCFA codes and notified Medicaid Providers when errors were detected for correction.
  • Demonstrated heavy data entry efficiency inputting charges for all contracted medical insurance carriers using ICD-9 and CPT coding.
  • Processed accounts receivable, submitted CMS-1500 claims electronically and manually, and accurate ICD-9 and CPT-4 coding.
  • Prepare and post all billing encounters for entry by ensuring accurate CPT and ICD coding.
  • Interpreted medical reports to apply appropriate ICD-9, and ICD-10,CPT and HCPCS codes.
  • Prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding and managed care plans.
  • Collect and post payments, entering charges, familiar with ICD-99 and CPT codes.
  • Entered appropriate CPT codes at checkout to process payments and update accounts.
  • Enter ICD9, CPT codes accurately to ready for claim submission.
  • Ensured accurate CPT codes were entered into authorizations for billing purposes.
  • Conduct all billing according to regulations using CPT and ICD-9 codes.
  • Familiarized with ICD-9-CM as well as CPT.
  • Experience with CPT and ICD-9 codes.
  • Check patients in and out, appointment scheduling, insurance verification and pre-certification, post patient charges using CPT and ICD-9 coding
  • Back up Medical Biller which included, CPT and ICD9 charge entry and collection of all co-pay and self-pay charges.
  • Enter CPT-9 coding/ICD coding from encounter form for billing Prepare batch sheet for billing, and to close-out accounts.
  • Collect money from patients, posting payments, entering charges familiar with ICD-9 and CPT codes, translating.
  • Schedule Appointments, Enter daily charges/Prepare daily bank deposit, Assign appropriate ICD-9 and CPT codes.
  • Verified the accuracy of CPT and ICD codes for billing procedures.

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22 CPT Jobs

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21. Radiology
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average Demand
Here's how Radiology is used in Patient Service Representative jobs:
  • Work closely with radiology technicians and doctors to translate and explain medical procedure/ terminology to Vietnamese patients with language barrier.
  • Maintained a detail oriented and organized file of any pending surgical procedures, radiology procedures and office visits.
  • Prepare patients for Radiology procedures and give verbal/written instructions of required contrast or medication.
  • Received several certificates of job performance from Radiology and OB/GYN departments.
  • Communicated radiology / lab results for satellite clinic patients monthly.
  • Assist with testing and implementation of radiology information system i.e.
  • Obtain authorizations for medications or special radiology exams needed.
  • Scheduled radiology exams for patients.
  • Answer phones, schedule appointments, check patients in and out, verify insurance, certify radiology studies, collect co-pays
  • Have knowledge of radiology preps and procedures, train new hires in orientation class.
  • Prioritize and ensure the prompt entering of orders for the Radiology Department.
  • Scheduled and placed orders for radiology and other diagnostic tests.
  • Explain various types of Radiology procedures and applicable cost.
  • Filed chart notes and radiology exams performed in chart.
  • Check in patients for scheduled surgery or radiology appointments.
  • Maintain physician, procedure, and radiology schedules.
  • Forward radiology films as requested.
  • Expanded knowledge in the field of Radiology and technology advancements.
  • Verify insurance and ensure accuracy while updating demographics Obtain authorizations for radiology exams Assist doctors with scheduling requests
  • Scheduled appts, answered phones, took payment , verified insurance and scheduled radiology test for patients

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65 Radiology Jobs

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22. Greeting Patients
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average Demand
Here's how Greeting Patients is used in Patient Service Representative jobs:
  • Assisted with organizing, promoting and greeting patients and families at five-year anniversary/patient reunion.
  • Welcome patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
  • Provided first level of customer support to patients including but not limited to greeting patients, announcing arrival to dental students.
  • Manage front desk of Urgent Care, including greeting patients and responding to telephone and in person requests for information.
  • Coordinated all aspects of patient scheduling, greeting patients, insurance coverage, billing, financial arrangements and payments.
  • Conducted reception duties, directed patient calls; providing information and greeting patients and families; increasing patient satisfaction.
  • Provided support to Front Desk area by greeting patients in a friendly, courteous, and professional manner.
  • Managed all front desk activity including answering phones, greeting patients, scheduling of appointments and surgeries.
  • Managed the receptionist area, including greeting patients and responding to telephone and in-person requests for appointments.
  • Managed receptionist area, including greeting patients and responding to telephone and in person requests for information.
  • Prepare and organize weekly physicals, greeting patients, checking in/out appointments or work related injuries.
  • Exercised good customer service skills by greeting patients and visitors in a professional and respectful manner.
  • Managed the front desk including greeting patients, checking patient in, and registering patients.
  • Experienced receptionist, duties including answering phones and greeting patients.
  • Perform the task of Greeting patients and scheduling appointments.
  • Answered phones and triage phone calls while greeting patients.
  • Provide outstanding customer service while greeting patients and visitors.
  • Practice excellent customer service by greeting patients and completing their registration via data entry.
  • Answer phones, Greeting patients, collecting copays, updating EMR.
  • Provide support for efficient operation of multi-provider medical office answering phones, scheduling appointments and greeting patients.

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643 Greeting Patients Jobs

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23. IDX
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average Demand
Here's how IDX is used in Patient Service Representative jobs:
  • Maintained accurate documentation and records utilizing Power Chart, IDX, and Microsoft Office (Excel and Word).
  • Verify and update patient registration through the IDX system, verify and correct insurance information through registration.
  • Train new employees on how to schedule appointments for general practitioners within Sharp Rees-Stealy using IDX.
  • Arrive, no show, and/or cancel patients using IDX/EPIC and STOCKAMP computer system.
  • Updated and created patient accounts in SMS/IDX to establish medical record numbers for patients.
  • Register patients in IDX, receive copay from patients and account the same.
  • Register and schedule patients rapidly and accurately through IDX & EPIC.
  • Worked on IDX and NextGen on a daily bases.
  • Collect co-pays, and prior balances using IDX.
  • Manage scheduling patient appointments daily using IDX system.
  • Reconcile cash with the IDX system.
  • Used IDX and Epic software systems
  • Type note in IDX comments.
  • Entered/batched demographic, insurance, referral and medical data into IDX mainframe; alternated as Central Banker/Electronic Biller.
  • Verified patient account information and provided information in various client databases/applications systems: Epic, Meditech, Siemens & IDX systems.
  • Greet patients, arrive patients in centricity/IDX, verify insurances, demographic, pharmacy, email mail, etc.
  • Collect co-pays, prior balances, and payments for pre-paid services using IDX.
  • Collected and entered all charges in IDX hosptial based program.
  • Used Idx and cerner programs.
  • Experienced with IDX and Centricity/Touchworks software, multi line phone system and email systems.

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36 IDX Jobs

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24. Icd-9
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average Demand
Here's how Icd-9 is used in Patient Service Representative jobs:
  • Work with standard coding system including Standard Medical Taxonomy, ICD-9 and Health Care Financing Administration Common Procedure Coding System.
  • Use of Outlook, fax machines, telephones, Microsoft Word, Excel, ICD-9 Codes and Internet Explorer.
  • Received, processed, and entered medical billing CPT and ICD-9 codes to ensure payment of medical services rendered.
  • Have a thorough understanding of co-pays, deductibles, co-insurance, ICD-9 codes, CPT codes and diagnoses.
  • Acquired specific CPT and ICD-9 codes to ensure proper treatment and billing of all detailed procedures.
  • Assisted Doctors with claims and payments, also verified coverage for ICD-9 and 10 codes.
  • Ensured accuracy of insurance claims by verifying correct ICD-9 and CPT codes for Cardiovascular Specialty.
  • Charged billing entries for patient visits and ensured proper ICD-9 and CPT coding for doctors.
  • Maintained a working knowledge and understanding of CPT-4 and ICD-9 codes to perform reconciliations.
  • Registered patients into computer, ICD-9 codes, posted bills and maintained patient files.
  • Posted insurance charges which required knowledge of ICD-9 coding and of insurance carriers.
  • Assisted with CPT-4 and ICD-9 coding, appointment scheduling and heavy data entry.
  • Apply proper ICD-9 codes, diagnoses codes, and Level of service codes.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Developed expertise with CPT and ICD-9 coding.
  • Performed coding duties utilizing ICD-9 coding methods.
  • Reviewed all forms for the correct ICD-9 and CPT codes.
  • Charge entry with ICD-9 and CPT codes.
  • Date entry of ICD-9 Codes.
  • Ensured all CPT and ICD-9 codes were provided to ensure optimal payment for services rendered .

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25. PSR
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low Demand
Here's how PSR is used in Patient Service Representative jobs:
  • Recruited, hired, trained, and conducted corrective action and performance management for the PSR team.
  • Performed the standard PSR position checking in patients, collecting and updating patient information.
  • Transitioned to PSR of the surgery center which entailed administrative and clinical duties.
  • Collected all PSR's Copay and deposited to company's bank account.
  • Worked closely with HR in hiring and staffing the PSR department.
  • Communicate and coordinate with fellow PSR team on a consistent basis.
  • Train all new PSR personnel in administration and patient service duties.
  • Promoted to PSR II/Electronic Payment Posting within 4 months.
  • Possess strong Epic skills pertaining to my PSR position.
  • Assist staff and work closely with PSR team.
  • Coordinate scheduled time for PSR's.
  • Provide completed PSR deposits to FSR.
  • Lead PSR for Mental Health Department.
  • Train others and /or QA of work of other PSR's.
  • Train others and/or QA work of other PSR's.
  • Lead PSR at the Homeless Site.
  • Prepared weekly work schedules and vacation schedules for PSRs under my supervision.
  • Train a group of 10 PSRs on any new software updates.
  • Get schedule information for payroll each week for all PSRs.
  • Mediated issues between PSRs and other imaging departments.

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509 PSR Jobs

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26. Clinical Staff
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low Demand
Here's how Clinical Staff is used in Patient Service Representative jobs:
  • Provided health information to customers, clinical staff, outside medical organizations bilingually within HIPAA guidelines.
  • Edit communications directed to clinical staff per physician.
  • Assisted clinical staff in maintaining accurate medical records.
  • Provide operational support to clinical staff and management.
  • Supported clinical staff with laboratory results and documentation.
  • Worked closely with clinical staff and outside organizations on statuses of medication, medical referrals, clinical callbacks, etc.
  • Complete required patient paperwork and checks that patient charts are prepared for visits and available to clinical staff.
  • Balance drawer at the end of the day; Communicates well with clinical staff for efficient patient care.
  • Communicate patient arrival to clinical staff promptly; monitor patient waiting period and alert clinical staff as needed.
  • Work in conjunction with physicians and clinical staff to take care of patients' administrative needs.
  • Direct patients to exam rooms, assist non clinical staff as needed.
  • Perform other related duties as assigned by clinical staff.
  • Assisted physicians and clinical staff on general patient care.
  • Trained admin & clinical staff members.
  • Translate English/Spanish for the clinical staff.
  • Demonstrated analytical decision-making and problem solving skills while managing physician, nursing, ultrasound and other clinical staff schedules.
  • Assisted clinical staff in gathering information and accurately entered data into department patient QI system.
  • Provide on-going communication with clinical staff regarding patient status.
  • Answer multi-line telephone and triage telephone calls to appropriate clinical staff when necessary or take messages for clinical staff in Epic.
  • Have collaborated closely within team members and other clinical staff, doctors, and phlebotomist to facilitate excellent patient care.

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129 Clinical Staff Jobs

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27. Financial Statements
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low Demand
Here's how Financial Statements is used in Patient Service Representative jobs:
  • Generated accounts receivable and financial statements.
  • Perform various clerical or administrative functions, such as ordering and sending financial statements or bills, and keeping financial records.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements.

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1 Financial Statements Jobs

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28. Veterans
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low Demand
Here's how Veterans is used in Patient Service Representative jobs:
  • Delivered excellent customer service with veterans and provider's offices.
  • Coordinate care between Veterans and medical providers.
  • Scheduled medical appointments, made follow up calls and took inbound and outbound calls from the veterans throughout the United States.
  • Processed all paperwork from the VA and faxed authorizations to the Provider's that took the Veterans Choice Program.
  • Appointed veterans with qualified physicians, surgeons and medical staff for numerous types of treatment and care.
  • Make appointments/follow-ups for veterans with providers for medical consultations based on reports provided by the VA.
  • Document all interactions with Veterans, providers and VA while upholding all HIPPA and privacy standards.
  • Placed outbound calls to Veterans, providers and other customers to obtain and communicate appointment information.
  • Educate providers and veterans for updated procedures and processes of the VA Medicare programs.
  • Respond to inquiries from veterans and providers regarding specific aspects of the VA program.
  • Handled inbound phone calls from Veterans, providers, VA and other customers.
  • Contacted veterans and providers to obtain information needed to schedule the veteran.
  • Make outbound calls to Veterans, the providers to obtain appointment information.
  • Interact with Veterans to ensure preferences and confirm appointments.
  • Provide great customer service to veterans and providers.
  • Answered inbound calls from veterans and provider.
  • Process healthcare authorizations approved by VA, place outbound calls and receive calls to schedule Veterans' appointments.
  • Answer inbound calls from Veterans and providers in a timely manner.
  • Schedule patient appointments and modify patient accounts * Communicate with medical providers * Verbal engagement with veterans
  • position Scheduled medical appointments for veterans to assure they remain involved with their health Processed and authorized all referrals to specialists

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576 Veterans Jobs

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29. Communication
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low Demand
Here's how Communication is used in Patient Service Representative jobs:
  • Cultivate excellent long term relationships with customers, maintaining ongoing communication and facilitating solutions to address concerns.
  • Sound communication, management, and organizational skills within all areas associated with patient services.
  • Utilize strong communication skills to communicate all necessary patient information to physicians and nursing staff.
  • Obtained insurance information, processed manual claim submissions, and researched billing insurance oral communication.
  • Facilitated communication between patients and doctors, medical staff and administrative staff.
  • Manage all communications between unit personnel, numerous physicians and ancillary services.
  • Developed effective relationships with all call center departments through clear communication.
  • Coordinated phone communication between providers, staff and patients
  • Gather referring physician demographics information for communication.
  • Bridge communication between patient and medical professional.
  • Managed Physician demographic information and communications.
  • Coordinated communications between 80-200 patients, medical staff, administrative staffing, or regulatory agencies daily on multiple phone lines.
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Provide clear written and verbal communication, collect co-payments, self-pays answering incoming calls.
  • Maintained communication with employees and supervisors through e-mail, phone, and monthly meetings.
  • Coordinate internal and external phone communications among staff, patients, and providers.
  • Provided staffing in communication center receiving 70 to 105 inbound calls daily.
  • Use strong and direct communication.
  • Interacted with patients and providers in a professional manner using the telephone, internet based communication and in face-to-face environments.
  • Explain policies, procedures, or services to patients Provide communication between patients, medical staff, or regulatory agencies.

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1,289 Communication Jobs

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30. Staff Members
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low Demand
Here's how Staff Members is used in Patient Service Representative jobs:
  • Prepared and submitted travel authorization and travel reconciliation documents for staff members and Vice President.
  • Selected Achievements: Selected by Management to train new administrative/reception staff members.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Attend Federal, State and local assistance meetings, take meeting minutes and distribute to MedAssist staff members.
  • Utilized my skills as an interpreter to communicate with Spanish speaking patients and staff members.
  • Act as liaison for communication between patient and other staff members including doctors and clinicians.
  • Train other staff members to perform work activities, such as using computer applications.
  • Coordinate with staff members to schedule, reschedule, or cancel appointments for patients.
  • Recognized for my ability to engage and work with diverse clientele and staff members.
  • Investigated / directed patient inquiries / complaints to appropriate medical staff members.
  • Work closely with professional staff members to provide immediate assistance to patient.
  • Answer incoming calls and transfers to appropriate staff members.
  • Trained staff members in clinic and administrative duties.
  • Trained and mentored other staff members as requested.
  • Assist with training of new staff members.
  • Provided full administrative support as well as reception/front desk support and coverage Trained new administrative staff members.
  • Familiarized with provider networks * Developed good working relationships with key primary care physicians and pharmacies and their staff members.
  • Acted as trainer to New Hires/Staff members, effectively dispatched all incoming calls on a Multi phone line.
  • Interact with all staff members with out difficulties.
  • Managed schedule for front desk staff - Trained new staff members - Input patient information into electronic medical records system.

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78 Staff Members Jobs

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31. MRI
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low Demand
Here's how MRI is used in Patient Service Representative jobs:
  • Fax all completed MRI, CT, X-Ray and Special procedure from the Radiologist reports and fax to the PPC/MA staff.
  • Obtained authorizations for MRI/CT SCANS, generated referrals through ERMA system, ordered supplies for the office.
  • Scheduled patients for routine radiology procedures and advanced radiology procedures, such as MRI and CT scans.
  • Assist our staff with scheduling CT-Scans, MRI & organizing Radiology CD s, films & records.
  • Assisted MRI technologists in setting up patients for MRI and also translated for the Hispanic community.
  • Scheduled MRI, CT scan and bone density appointments and acquiring prior approval when necessary.
  • Schedule patient appointments for Ultrasounds, CT, MRI, and various X-rays.
  • Compile schedules for MRI, CT, Nuclear, Ultra Sound and Mammography.
  • Called insurance companies for CT or MRI authorizations and scheduled tests with hospitals.
  • Obtain benefits and authorizations for all MRI's, CT-Scans and surgeries.
  • Schedule follow ups, MRI and EMG appointments.
  • Scheduled appointments for patients to have MRI's.
  • Verify Medical Insurance, Workers Compensations/MVA, Coding & Billing Schedule MRI, CT, DEXA, Ultrasound, & Mammograms.
  • Pulled/filed charts for upcoming appointments, scheduled and entered Labs/CT and MRI'S into our Cerner system.
  • Screen patients for allergies, pre-treat and metal prior to a CT or MRI.
  • Care, Pediatrics, CT-MRI, Call Center Patient Service Rep
  • Helped patients schedule multipile tests that were needed such as, EEG's, MRI, CT, ultrasound, etc.
  • Greet patient at the door Register patient for lab, MRI's, and ER's visits etc.
  • Initiated workman's compensation cases, diagnostic scheduling for clinic staff including CTs, MRIs, X-Rays, ultrasounds and EKGs.
  • Schedule appointments for the designated Radiology, modality(MRI, CT Ultrasound, Mammograms, and Special Procedure.

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11 MRI Jobs

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32. Referrals
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low Demand
Here's how Referrals is used in Patient Service Representative jobs:
  • Tracked high risk patient referrals and obtained necessary prior authorizations.
  • Verify authorizations and referrals with insurance companies.
  • Monitor pending orders/referrals in Epic.
  • Work closely with RN s and Physician s to complete and schedule incoming referrals in an appropriate time frame.
  • Developed referrals for services not provided by the clinic to assure the continuous treatment of patients.
  • Prepared patient charts while obtaining needed paperwork as well as referrals for the next business day.
  • Assisted patients with referrals for various social service programs including housing, Medicaid, etc.
  • Receive, record, and schedule patient referrals to the office.
  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Receive referrals and transcribe referrals into orders in Epic.
  • Received referrals and called patients to set up appointments.
  • Enter in referrals, make reminder calls.
  • Review internal referrals for high-risk clients.
  • Provide patient referrals; communicate all policies and procedures, handle all complaints, verify commercial insurance prior to appointments.
  • Assist patients with completing forms, collection of co-pays, referrals, pre authorizations for admissions and outpatient procedures.
  • Obtain pre certifications, prior authorizations, and referrals for inpatient/outpatients surgical procedures, and diagnostic testing.
  • Prepare referrals and pre authorizations for procedures and/or tests.
  • Experienced in obtaining referrals, pre-authorizations, pre-certification, etc.
  • Obtain pre-certifications and referrals using Navinet website.
  • Provide patient referrals Distribute paperwork Made calls to patients to remind them of bills coming thats due

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763 Referrals Jobs

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33. Internal Medicine
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low Demand
Here's how Internal Medicine is used in Patient Service Representative jobs:
  • Schedule appointments for Obstetrics/Gynecology and Internal Medicine specialties; * In depth knowledge of insurance protocol and medical terminology.
  • Assisted in multiple departments; Internal Medicine, Pediatrics, Radiology, Referral/Procedure Authorization, and Medical Records.
  • Scheduled patient appointments for Family Practice and Internal Medicine Physicians, as well as general medical office procedures.
  • Process and coordinate physician schedules for 12 General Medicine practices, including Internal Medicine and other specialties.
  • Responded to patients' pharmacy requests for internal medicine nurses, prepared charts for medical records.
  • Assist Office Manager in overseeing an Internal Medicine office, and 15 personnel medical staff.
  • Assisted Internal Medicine Physicians with scheduling patient's appointments with accordance to site protocol.
  • Work for physicians in internal medicine, pediatrics, specialty, and InstaCare.
  • Assist over 30 Physicians daily in a fast pace Internal Medicine Multi-Specialty Clinic.
  • Created training material for the Specialty and Internal Medicine reception desk.
  • Maintained the doctor's schedule for the Internal Medicine Department.
  • Implemented new ideas to organize the Internal Medicine Department.
  • Trained as a float for- Internal Medicine; Dermatology; Cardiology; Pediatrics; Gastroenterology; Ophthalmology; Endocrinology; Urology.
  • Scheduled patient appointments in Departments of: Internal Medicine, Pediatrics, Geriatrics, Endocrinology, Rheumatology, and Vascular Medicine.
  • Served as a knowledgeable Patient Service Representative in the Cancer Center, General internal Medicine and Lakeshore Family Practice.
  • enter charges for internal medicine, post payments, verify insurance coverage, work on A/R on outstanding claims
  • Schedule follow up appointments as needed with specialist and internal medicine doctors .
  • Recieved inbound calls for Internal Medicine Maintained records of patients' demographics and insurance information Scheduled appointments for patients.
  • Floated to Sports Medicine, Orthopedics, Gastroenterology, Urology, Internal Medicine, Geriatrics, and Rheumatology.
  • worked in dental and internal medicine made schedule and cancelled appointments answerd phones and and light cash handling

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15 Internal Medicine Jobs

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34. Nextgen
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low Demand
Here's how Nextgen is used in Patient Service Representative jobs:
  • Scheduled appointments using NextGen system.
  • Register patients with full demographic and financial information for the NextGen system.
  • Scheduled and confirmed patient's appointments and procedures using NEXTGEN software.
  • Access Protected Health Information (PHI) using the NextGen system.
  • Scanned patient demographics into the Epic or NextGen Systems.
  • Operate NextGen software for scheduling and medical records.
  • Experience with NextGen EPM and NextGen HER
  • Perform medical administrative duties including preregistering patients, appointment scheduling, check-in and outs through the Nextgen practice management system.
  • Collected demographics and insurance information from patients and input into Nextgen database.
  • Experience using Navinet and NextGen software
  • Verify and update patient registration through Smart Office / Nextgen system, verify and correct insurance information through registration.
  • Bill patients as well as receiving and recording payments in Nextgen, also familiar with sliding scale fees.
  • Schedule appointments, complete new patient registrations, check in and check out patients using Nextgen.
  • Utilize a variety of computer programs, including, Nextgen and Microsoft Office.
  • Input data into Nextgen System.
  • Registered patient's demographical, medical, insurance and co-pay information into Mysis and NextGen medical software systems.
  • Utilized Nextgen EMR software to maintain patient demographic and appointment history infomation.
  • Use of Epic, NextGen, Centricity, as well as Therap.
  • Verify Insurance Schedule Appointments (varies physician NextGen) Processing Payments Outbound welcome calls.
  • Verify and enter demographic information using Nextgen and Cerner Power chart Obtain and verify insurance authorization/precertification.

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5 Nextgen Jobs

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35. EHR
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low Demand
Here's how EHR is used in Patient Service Representative jobs:
  • Ensured records met quality and risk-management requirements by participating in EHR Committee.
  • Access EHR, to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases.
  • Coordinate insurance referrals to specialists for patients as well and contribute to scanning of all medical files into EHR system.
  • Create new accounts for new patients not currently in the NextGen (EHR) system.
  • Document telephone messages within the EHR and assign appropriate task(s) accordingly.
  • Migrated PHI into two types of EHR software both manually and electronically.
  • Processed patient orders for medical testing utilizing NextGen EMR/EHR software.
  • Scheduled appointments using EPM, note phone calls in EHR.
  • Take phone messages through EMR/EHR and send to physician.
  • Scan patient records into EHR.
  • Input patient information into EHR.
  • Answer messages and type notes from EHR.
  • Scheduled, registered, verified insurance information using EPIC EHR Collected co-pays
  • Worked with EMR, EHR (Nextgen) software to scan in patient documents such as demographic and medical history.
  • Familiarized with necessary software to provide adequate service to patients including Nexgen system, clear wave, and EHR.
  • Take messages from patients to send to multi-specialty physicians through EHR system.
  • Respond in a timely manner to EHR Tasks as well as E-Mails.
  • Maintain electronic health records (EHR) Scanned Records into EHR Great Patient when they arrive to their Appointment.
  • Experienced in NextGen EPM, Nextgen EHR, NextMd, and Cerner health systems.
  • Managed multi-lined phones Receives, register, check out patients using EHR, EMR Collect and receive payments on accounts.

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3 EHR Jobs

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36. Appropriate Person
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low Demand
Here's how Appropriate Person is used in Patient Service Representative jobs:
  • Direct patients to appropriate personnel for unresolved matters.
  • Directed specific calls to appropriate personnel.
  • Ensured that paperwork is filled out correctly and completely, and obtained missing information by contacting appropriate personnel or patients.
  • Greet patients or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Provided feedback to appropriate person of missing/incorrect information so it could be obtained at the point of service.
  • Answer telephone and either respond to inquiry, schedule appointments, or direct caller to the appropriate personnel.
  • Notified appropriate personnel of emergencies, messages, patient arrivals, and screened and directed incoming calls
  • Assist patients with any questions they may have, or redirect to the appropriate personnel.
  • Key Results: * Process incoming calls and direct them to the appropriate personnel.
  • Page appropriate personnel for all emergency codes and coordinate responses, document various activities.
  • Answered telephone and responded to inquiry, directed caller to appropriate personnel.
  • Answered telephones by screening and directing patients to the appropriate person.
  • Answered calls and distributed to the appropriate person within the office.
  • Distribute faxes and mail to the appropriate person in clinic.
  • Distribute mail to appropriate persons inter department.
  • Direct patients to appropriate personal.
  • Answer a multiple line phone system - take messages, retrieve voicemail messages and direct calls to appropriate personnel.
  • Answer incoming calls in a timely manner; take messages or direct to appropriate personnel.
  • Answer multi-line telephone system and ensure that calls are transferred to appropriate person/department.
  • Answer phones- direct callers to appropriate person, or voicemail

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27 Appropriate Person Jobs

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37. Billing Questions
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low Demand
Here's how Billing Questions is used in Patient Service Representative jobs:
  • Received reports generated from database, reconciling discrepancies and resolves routine billing questions.
  • Maintain the front desk which includes, answer phones, schedule appointments and answer any billing questions.
  • Processed new patient registrations assist patients with billing questions, process co-pays and co-insurance payments.
  • Work with Financial Counselor to answer patient questions, seeks solutions to billing questions.
  • Answer minor billing questions, referring customer to correct department for in depth questions.
  • Assist customers with billing questions, set up customers with payment plans.
  • Process payments based on income, answer and resolve any billing questions.
  • Answer billing questions as well as any concerns about health care benefits.
  • Schedule appointments, handle customer inquiries, billing questions and complaints.
  • Schedule Appointments, Call patients w/Appointment Reminders or Billing questions.
  • Answer billing questions, and transferred calls to appropriate departments.
  • Managed patient financial accounts, including billing questions and payments.
  • Assist patients with billing questions & concerns.
  • Answer phones, Insurance and billing questions.
  • Handle billing questions from patients.
  • Assist patients/guarantors/families with billing questions in a professional manner.
  • Handle any insurance questions and break down any billing questions asked by patients pre/post visit.
  • Master scheduler,answer phones and billing questions,billed ins companies, made orders and organizing of the office.
  • Answer patient coding and billing questions Obtain patient insurance information Process credit card payments
  • Answered patients' billing questions : 1124 Glen Avon Road Darby, PA 19023 610.522.7010 Quanda_Daniels@ymail.com

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136 Billing Questions Jobs

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38. Personnel Files
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low Demand
Here's how Personnel Files is used in Patient Service Representative jobs:
  • Assist with office filing of payroll records, personnel files and other general office documents.
  • Managed over 620+ personnel files per policy and federal and state law and regulations.
  • Maintained all confidential personnel files, licensing and CPR compliance records.
  • Monitor and oversight of all confidential personnel files by HIPAA compliance.
  • Organized and maintained current and termed employees personnel files.

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39. HMO
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low Demand
Here's how HMO is used in Patient Service Representative jobs:
  • Created a Medicare HMO training and procedure manual detailing step-by-step instructions to accurately and efficiently bill these programs.
  • Provided authorizations, claims and eligibility status to providers, insurance agents and patients for HMO insurance plans with multiple foundations.
  • Created Medicare HMO billing procedure booklets and successfully trained 15 personnel and 2 managers to accurately and efficiently bill these programs.
  • Time of Service collection for prior balances and/or converting insurance for fee-for-service patients or collection of co-payments for HMO patients.
  • Billed insurances on a timely fashion to Medicare, HMO'S, PPO'S, Workmen's Compensation claims.
  • Maintained up to date records of HMO and PPO Third Party billing.
  • Complete all HMO referrals as needed and as requested by the physician.
  • Verified authorizations from HMO insurances when patients were referred to specialists.
  • Type of plan (PPO, HMO, POS, etc) Plan Name.
  • Scheduled and confirmed appointments, verified patient demographics, processed HMO/POS referrals, health insurance benefit verification and pre-certifications.
  • Verify medical benefits for HMO including medi-cal and Medicare.
  • Process physician referral request from primary care physicians and specialist for HMO, EPO, PPO and Caloptioma (Medi-Cal).
  • Obtained precert for surgery and authorization for upcoming appointments for patients with HMO and POS plans and Medicare/Medicaid insurance.
  • Secure referrals from PCPs or for HMO patients to be seen in the clinic or for surgery.
  • Send and receive referral for HMO insurance and required pre-certification.
  • Verify HMO eligibility Establish and maintain demographics and insurance information using on-line system Collect payments and co-payments for all services.
  • Verify Insurances several HMO and PPO plans; submit claims, pre-authorizations and predetermination of benefits.
  • Verified medical benefits for HMO, PPO and Medi-Cal.. Verify medical orders Receptionist duties.
  • Assisted patients with paperwork throughout flu clinics in Richmond Collected co-pays Escorted patients to room
  • Performed Data entry for Medical forms, HMO's .

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51 HMO Jobs

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40. Personal Information
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low Demand
Here's how Personal Information is used in Patient Service Representative jobs:
  • Interviewed family/patient, record necessary personal information, schedule appointments, discussed payment expectations and verified insurance.
  • Verified and updated patients insurance and personal information to ensure accuracy.
  • Collected personal information from customer's that are requesting financial assistance.
  • Entered patient personal information into SurgiSource and created patient file.
  • Register patients upon arrival for appointments, update personal information.
  • Managed verification process of patient's insurance and personal information.
  • Register and update patient information including personal information.
  • Registered patients for appointments and updated personal information.
  • Gathered personal information from patients pertaining to billing.
  • Obtain insurance information and patient personal information.
  • Post treatments, daily with correct provider, file insurance claims, and Verify patient's personal information.
  • Handle the majority of patient's paperwork, such as discharge, admission, and personal information forms.
  • General office assignments: Answering phones, scheduling appointments, collecting and entering patients' personal information.
  • Collect past due's payments, review patient files and update with new insurance or personal information.
  • Entered data for patient registration, forms of identification, and personal information.
  • Gather personal information regarding patients and enter data in the computer.
  • Updated patient's personal information in system.
  • Greet patients, schedule appointments, collect copays, verify insurance, update personal information.
  • Verify and update patients' insurance eligibility using Allscripts Iverify software and personal information to ensure accuracy.
  • Answer phones Schedule patients Send out messages to triage nurse Verify insurance and personal information

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6 Personal Information Jobs

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41. Outstanding Balances
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low Demand
Here's how Outstanding Balances is used in Patient Service Representative jobs:
  • Provided information to members/patients regarding outstanding balances, billing statements and forms and referred patients to appropriate service departments.
  • Researched outstanding balances to ensure accuracy of patient statements and balances.
  • Entered patient information into database; verified insurance, collected co-pays, and checked outstanding balances.
  • Provided customer service, checked private and hospital patients-in/out, collecting co-pays and outstanding balances.
  • Collect any or all co pays due and outstanding balances related to visits.
  • Reviewed patient payment history and advised check in staff of outstanding balances.
  • Collect payments and establish payment plan for revision of outstanding balances.
  • Call with outstanding balances and offer payment arrangements.
  • Collect payments from patients for outstanding balances.
  • Collect co-pays and outstanding balances.
  • Updated patient financial information to guarantee accuracy Compiled and tracked outstanding balances owed to medical facilities.
  • Assist in processing payments including outstanding balances and insurance copayments.
  • Communicate with patients via phone, email, and in person to obtain payments, outstanding balances, and copayments.
  • Initiated outbound calls to patients in regards to outstanding balances owed and discussed payment options for resolution.
  • Experienced with handling of large quantities of money, collecting copays or outstanding balances from patients.
  • Collect outstanding balances for Crystal Run Healthcare.
  • Collected monies for copayments, coinsurances, medical supplies and outstanding balances.
  • Check in/out pts, schedule apts for four Drs., collect co-pays/outstanding balances.
  • Requested and collected monies on any outstanding balances Verified patient insurance eligibility Obtained and verified patient demographics Data Entry Customer Service
  • Check in patient for appointments Collect copayments and outstanding balances Insurance verification and authorization Schedule patient's appointments Register patient for appointments

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151 Outstanding Balances Jobs

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20 Most Common Skills For A Patient Service Representative

Patient Care

22.9%

Insurance Companies

20.4%

Medical Records

13.0%

Phone Calls

8.0%

Customer Service

8.0%

Front Desk

4.2%

Data Entry

3.8%

Scheduling Appointments

2.0%

Patient Accounts

1.9%

Check-In

1.8%

Hipaa

1.8%

Hippa

1.7%

Check Patients

1.4%

Triage

1.4%

Medicaid

1.4%

Computer System

1.3%

Office Supplies

1.3%

High Volume

1.2%

Payment Arrangements

1.2%

CPT

1.2%
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Typical Skill-Sets Required For A Patient Service Representative

Rank Skill
1 Patient Care 20.1%
2 Insurance Companies 17.9%
3 Medical Records 11.4%
4 Phone Calls 7.0%
5 Customer Service 7.0%
6 Front Desk 3.7%
7 Data Entry 3.4%
8 Scheduling Appointments 1.8%
9 Patient Accounts 1.6%
10 Check-In 1.6%
11 Hipaa 1.5%
12 Hippa 1.5%
13 Check Patients 1.3%
14 Triage 1.3%
15 Medicaid 1.3%
16 Computer System 1.2%
17 Office Supplies 1.1%
18 High Volume 1.1%
19 Payment Arrangements 1.0%
20 CPT 1.0%
21 Radiology 1.0%
22 Greeting Patients 1.0%
23 IDX 0.9%
24 Icd-9 0.8%
25 PSR 0.8%
26 Clinical Staff 0.7%
27 Financial Statements 0.7%
28 Veterans 0.7%
29 Communication 0.6%
30 Staff Members 0.6%
31 MRI 0.6%
32 Referrals 0.5%
33 Internal Medicine 0.5%
34 Nextgen 0.4%
35 EHR 0.4%
36 Appropriate Person 0.4%
37 Billing Questions 0.4%
38 Personnel Files 0.4%
39 HMO 0.3%
40 Personal Information 0.3%
41 Outstanding Balances 0.3%
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49,579 Patient Service Representative Jobs

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