Top Patient Service Representative Skills

Below we've compiled a list of the most important skills for a Patient Service Representative. We ranked the top skills based on the percentage of Patient Service Representative resumes they appeared on. For example, 17.6% of Patient Service Representative resumes contained Insurance Companies as a skill. Let's find out what skills a Patient Service Representative actually needs in order to be successful in the workplace.

The six most common skills found on Patient Service Representative resumes in 2020. Read below to see the full list.

1. Insurance Companies

high Demand
Here's how Insurance Companies is used in Patient Service Representative jobs:
  • Organize and process paperwork for our Respiratory Therapists and am instrumental in pursuing and assuring maximum payment from insurance companies.
  • Contacted various insurance companies and doctors offices to obtain additional information required by insurance to get authorization for equipment.
  • Collaborated with insurance companies to verify beneficiary eligibility and on issues of entitlement, coverage and payments.
  • Obtain urgent/emergent authorization from insurance companies giving clinical information to meet their criteria for in-patient/observation standards.
  • Communicated with physicians' offices and insurance companies, ensuring proper demographic information and financial coverage.
  • Contacted insurance companies to verify insurance eligibility and access level of benefits for medical office services.
  • Conducted patient interviews and act as intermediary between hospital and insurance companies for problem accounts.
  • Communicate with insurance companies and pharmacy benefit managers regarding errors with a patients order.
  • Collaborated with physicians, patients, insurance companies, pharmaceutical manufactures and funding organizations.
  • Analyze referrals and work with insurance companies to obtain necessary documentation for patient visits.
  • Contacted insurance companies to determine patient eligibility, procedure frequency and claim status.
  • Initiated billing of insurance companies for hospital services rendered and conducted appropriate follow-up.
  • Obtain necessary patient information and contact insurance companies to verify coverage and benefits.
  • Consulted with patients on procedures and obtained prior authorizations from insurance companies.
  • Process insurance authorizations and verify eligibility of patients for various insurance companies.
  • Act as a liaison between doctors/insurance companies/patients for approval and booking of services
  • Managed authorizations with pharmacies, insurance companies, and disability agencies.
  • Provide excellent customer service to clients sales representatives, and insurance companies
  • Managed outgoing patient records to outside medical facilities and insurance companies.
  • Call insurance companies directly and verify patient information using Treks System.

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2. Patient Care

high Demand
Here's how Patient Care is used in Patient Service Representative jobs:
  • Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.
  • Maintain patient confidentiality at the highest level while communicating with collaborating with partnering doctor offices to coordinate patient care.
  • Administered customized support for three doctors with different scheduling requirements while providing accurate coordination of patient care.
  • Collaborate with administrative and medical departmental staff to ensure effective, accurate and seamless patient care.
  • Utilize proprietary systems and technology to accurately document and assist all contacts related to patient care.
  • Managed Oklahoma Surgical Hospital's CPM inventory and performed weekly in-services to educate patient care staff
  • Ensured quality patient care and outstanding customer service was delivered in clinical office setting.
  • Assisted in development of reception positions in order to develop continued appropriate patient care.
  • Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic.
  • Position included registration and admission of patients for observation, inpatient and outpatient care.
  • Follow clinical operations standards to promote a cooperative work and patient care environment.
  • Provided excellent delivery of patient care by processing information into the computer.
  • Coordinate patient care and create appointments following physician and insurance instructions.
  • Coordinated patient care, education and logistics of medication orders.
  • Provide Patient Care/Patient time management in the Emergency Department.
  • Demonstrate exceptional communication skills to provide outstanding patient care.
  • Completed courses in medical terminology and patient care fundamentals.
  • Schedule appointments for client/patient care including all follow-up appointments.
  • Dedicated to continuously improving patient care and satisfaction.
  • Demonstrated excellent patient care and customer service.

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3. Medical Records

high Demand
Here's how Medical Records is used in Patient Service Representative jobs:
  • Processed electronic medical records, copied documents, faxed doctor orders, medication lists and demographics to other medical facilities.
  • Performed all assigned activities related to patient appointment scheduling, registration, insurance management, billing and medical records.
  • Provided support to eight Specialty Physicians in a Retina practice with newly implemented electronic medical records system.
  • Performed general medical office duties including answering phones coordinating receipt of medical records and scheduling patients.
  • Prepared pharmacy/insurance prior authorization requests, pulled patient charts and handled requests for medical records.
  • Maintained medical records for oncology clinic in a manner consistent with medical and administrative polices.
  • Reviewed confidential electronic medical records for updates while complying with federal HIPPA privacy regulations.
  • Manage patient information by using indexing software, filing into patients electronic medical records.
  • Managed medical records, updating database and maintaining detailed and accurate patient charts.
  • Started in Medical Records promoted to MicroFische technician for release of information.
  • Promote patient safety by safeguarding and keeping integrity of patient medical records.
  • Monitored and maintained medical records and performed other related duties as required.
  • Scanned all documents into computer during transition to electronic medical records.
  • Facilitate filing of short term disability/FMLA paperwork and medical records requests.
  • Manage medical records Scanning into electronic medical record filing system.
  • Manage accounts receivables and records management within medical records office.
  • Reviewed medical records to ensure completeness and filed information appropriately.
  • Assembled medical records for proper authorization and claims processing.
  • Complete medical records release requests and schedule/confirm patient appointments.
  • Distribute confidential medical records to medical sites and patients.

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4. Customer Service

high Demand
Here's how Customer Service is used in Patient Service Representative jobs:
  • Used customer service skills to accurately schedule office appointments and outpatient procedures for patients, mailed appointment information to patients.
  • Ensured positive customer service by quickly and accurately registering and discharging 60-80 patients/day at community-based walk-in urgent care clinic.
  • Completed voluntary customer service training to learn ways to enhance customer and client satisfaction and improve productivity.
  • Assisted patients with general information and provide customer service using basic knowledge of organization policies and procedures.
  • Register emergency room patients including verifying demographic information and correctly billing insurance while providing customer service.
  • Provided excellent customer service by answering patient telephone complaints both a professional and timely manner.
  • Provided positive and effective customer service that supported pediatrics and family medicine departments clinical operations.
  • Provided exceptional customer service while managing incoming phone calls from patients and insurance companies.
  • Work collaboratively with other customer service representatives and supervisor to ensure that best-practices are shared
  • Maintained positive professional customer service when dealing with the public and/or system personnel.
  • Determined urgency of calls to be dispatched utilizing logical thinking -Provided exceptional customer service
  • Maintain positive interactions and foster relationships with patients through quality customer service.
  • Developed and maintained customer service issues effectively, strengthening valued client relationships.
  • Provide exceptional customer service while performing admission duties in the emergency department.
  • Recognized by supervisors and patients as consistently giving exemplary customer service.
  • Provided outstanding customer service that resulted in increased patient satisfaction.
  • Provided excellent customer service and assisted callers with routine inquiries.
  • Delivered world class customer service by building renowned customer relationships.
  • Scheduled appointments, and routinely demonstrates superior customer service skills.
  • Position required extensive phone time and exceptional customer service skills.

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5. Phone Calls

high Demand
Here's how Phone Calls is used in Patient Service Representative jobs:
  • Coordinated over 150 appointments scheduling daily - Verified medical insurance eligibility - Answered phone calls and assisted with health inquires or information
  • Answered internal/external phone calls for variety of different specialty physicians and patients.
  • Operated and expressed knowledge of switch board telephone system to answer and place phone calls to patients and supporting offices alike.
  • Manage all incoming phone calls Responsible for making appointments for routine eye exams, cataract surgeries, and YAG laser procedures.
  • Open and sort mail, took telephone messages for the physicians, follow up phone calls for reminder of patient appointments.
  • Check in patients, verify insurance, answer phone calls, set up appointments, and check out patients.
  • Answered numerous phone calls using a computerized switchboard, took messages, and transferred calls to the appropriate department.
  • Check in patients, answer all phone calls, send off faxes and mail to designated areas, organize charting
  • Answer incoming phone calls for 10 University of Utah Community Clinics/ Calling patient to remind them of upcoming appointments.
  • Answer phone calls from patients regarding account balances, insurance info updating, insurance payments and explanation of charges.
  • Answer phone calls courteously, collect and document detailed information and route phone calls appropriately based on office protocols.
  • Answered 120+ phone calls daily, scheduled appointments, took detailed patient messages for physicians, and filed transcriptions.
  • Return patients, physician and/or carrier phone calls when information cannot be given during initial phone call.
  • Check in patients, scan insurance, check out patients, file paperwork and charts, answers phone calls
  • Attend to daily correspondence and phone calls from patients regarding billing questions, billing issues and account transactions.
  • Check in patients, update demographic information, verify insurance and benefit eligibility, answer patient phone calls,
  • Answer all phone calls and arrange appointments and referrals, acting as a liaison between patents and physicians.
  • Answer phone calls, taking messages, and making appointments for patients by using FilemakerPro and Athena databases.
  • Obtained vital signs, filled medications, took phone calls, scheduled appointments and helped the doctors.
  • Scheduled patients for medical visits, assisted with phone calls, message taking and cancellation of appointments.

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6. Patient Demographics

high Demand
Here's how Patient Demographics is used in Patient Service Representative jobs:
  • Obtain and verified patient demographics, insurance, eligibility, and financial responsibility information to ensure complete and accurate registration.
  • Registered new patients and updated existing patient demographics by collecting patient detailed patient information including personal and financial information.
  • Collected new patient demographics and established patient history updates and evaluated patient records for required testing and procedures.
  • Work includes accurately collecting, recording and distributing patient demographics and financial information via computer and manual systems.
  • Verify patient demographics, registration and insurance information in order to ensure proper identification and billing of patient.
  • Provide information about clinic operations, obtain patient demographics on new patients and updates demographics on established patients.
  • Utilized questionnaires to gather information from parent/guardian to load and update patient demographics adhering to system warnings.
  • Train front end staff to review uninsured accounts for coverage, including eligibility and entering patient demographics.
  • Gathered patient demographics and insurance information, verifying accuracy and filing confidential patient information in patient records.
  • Verified and entered patient demographics, insurance information, scheduled appointments, and maintained patient records.
  • Registered new patients and ensured data integrity by inputting patient demographics and insurance information accurately.
  • Registered patients, verified patient demographics, obtained insurance information, and took co-insurance payments.
  • Update any expired or non-existent patient demographics, including household income and patient status.
  • Collected patient demographics, insurance, and limited medical information when presenting for service.
  • Collect verification, record and process patient demographics, insurance /payment and referral information.
  • Updated and entered patient information such as insurance information and other patient demographics.
  • Confirmed patient demographics, verified Insurances and collected co-payments in the Neurology Department.
  • Updated and verified patient demographics and insurance information before routing to financial review.
  • Register and update patient demographics, insurance and/or financial information manually and/or electronically.
  • Obtain patient demographics and insurance information collect insurance co-payments and patient balances.

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7. Front Desk

high Demand
Here's how Front Desk is used in Patient Service Representative jobs:
  • Provide leadership and supervision to ensure that Front Desk operations promote optimum financial practices in a customer-friendly environment.
  • Coordinated front desk meetings with staff to identify and resolve operational issues and housekeeping discrepancies.
  • Schedule appointments appropriately using front desk guidelines and all specialty departments.
  • Direct contact with patients/front desk regarding patient financial responsibility/payment plans.
  • Front desk patient registration, and various inter-office responsibilities.
  • Front desk receptionist at a medical imaging company
  • Implement office procedures/administer front desk operations.
  • Assist with other front desk responsibilities, including responding to patient questions regarding past due balances, insurance, or appointments.
  • Manage the front desk area, including greeting and communicating with new and existing patients, via phone and in person.
  • Work at Front Desk registering patients and doing other jobs such as interpreting (Spanish), and do office work.
  • Registered and check in patients at the front desk verifying demographics and making sure the correct information is in the system.
  • Researched and retrieved patient medical information for continuum of care as well as assisted in patient registration and front desk receptionist work
  • Front desk duties which includes checking in patients, insurance verification, exam preparation, and distribution of exam materials.
  • Manage front desk of Urgent Care, including greeting patients and responding to telephone and in person requests for information.
  • Assist in front desk operations such as greeting visitors, and maintain sign in logs and making announcements as needed.
  • Managed front desk in areas of manual and computerized scheduling, billing, medical/insurance, including major carriers and Medicaid.
  • Create a new switchboard position in the medical center to help the receptionist who worked alone at the front desk.
  • Suggested and implemented a new registration process to improve productivity of the front desk staff by 60 minutes per day.
  • Greeted patients at front desk, answered incoming telephone calls, set up patient rooms before and after each consult.
  • Performed front desk tasks of checking patients in and out for appointments and procedures; as well as registered patients.

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8. Data Entry

high Demand
Here's how Data Entry is used in Patient Service Representative jobs:
  • Filed medical records, answered phones, processed insurance referrals, collected patient demographic information, data entry, message documentation.
  • Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging for our five locations.
  • Answered multiple incoming calls to schedule appointments -Obtained insurance verification -Phoned patients to confirm appointments -Data entry of demographic information
  • Assisted billing department with various administrative procedures including data entry, billing and other administrative duties as needed.
  • Answer calls from patients-Answer any and all questions-Schedule/reschedule/cancel appointments-Update patients charts-Review referrals-Request records from other doctors offices.-Data entry
  • Entered patient sensitive information into the computer, conducted data entry, assisted approximately 50 patients daily.
  • Verify data entry and authorization data from referral and authorization forms, medical documentation and customer information.
  • Entered Authorizations and sent out Medical Release Forms, Data Entry included confidential patient information.
  • Perform data entry, making necessary updates to patient information, demographics and insurance information.
  • Ensured accurate data entry and completion of authorization data in the TriWest medical management system.
  • Ensured clean claims processing through accurate data entry and eligibility/system verification of all customer information.
  • Performed administrative duties including data entry, scanning and verification of subscriber and company information.
  • Used accurate and precise data entry skills and medical terminology to properly register patients.
  • Performed data entry and created laboratory requisitions, using patient data and insurance information.
  • Managed daily patient admission, completed and tracked all required documentation and data entry.
  • Performed data entry and submitted information necessary for insurance verification and payment posting.
  • Performed electronic data entry functions for the maintenance and modification of patient records.
  • Schedule all necessary appointments; verify insurance eligibility, demographics, & data entry
  • Perform registration by interviewing patient and obtaining relevant information -Data entry -Manage cash drawer
  • Completed all data entry involved in patient access ensuring accuracy and thoroughness.

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9. Patient Service

high Demand
Here's how Patient Service is used in Patient Service Representative jobs:
  • Job My responsibilities as a Patient Service Representative at the Diagnostic Clinic are as follows: Schedule/reschedule/cancel appointments.
  • Provide exceptional patient care by creating a customer/patient service experience that is phenomenal for every patient visit.
  • Train patient service representatives in Cadence/Prelude/Resolute to provide consistent customer service to providers and patients.
  • Analyzed call volume and average call time to monitor Patient Service Representative performance and productivity.
  • Offered exceptional patient service for radiologists to ensure maximized work flow throughout medical facility.
  • Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.
  • Transitioned to patient services career following attainment of a medical coding and billing certification.
  • Provided patient services by analyzing issues in order to receive maximum profitability for clients.
  • Perform quality assurance checks on registration and scheduling information entered by Patient Services team.
  • Designated preceptor for all Patient Service Representatives; float between two additional offices.
  • Developed reputation as an efficient patient service provider with high levels of accuracy.
  • Updated important paperwork for the use of patient service representatives and surgical coordinators.
  • Oversee all Patient Service Representatives in coordination with the Patient Service Representative Supervisor.
  • Collaborated with insurance companies to guarantee patient services and solidify company revenue.
  • Developed knowledge of insurance requirements pertinent to patient service & billing.
  • Awarded Patient Service Excellence Certificate, recognizing delivery of exceptional service.
  • Trained and oriented Patient Service Representatives to office policies and procedures.
  • Demonstrated experience in clinical support as a Patient Service Representative II.
  • Prepare Providers and Patient Service Representative Schedules for upper management approval.
  • Promoted from Operations Assistant to Patient Services Representative in 2008

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10. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Patient Service Representative jobs:
  • Performed many administrative duties, including answering telephones, greeting patients, receiving and processing correspondence, and scheduling appointments.
  • Provided exceptional service in handling inquiries, scheduling appointments and assisting with registrations and other matters.
  • Created and updated authorizations, assisted with scheduling appointments and coordinating services in an inpatient/outpatient setting.
  • Assisted patients during the registration process, updating insurance coverage, and scheduling/rescheduling appointments.
  • Performed multiple tasks including accurately & completely preparing new patient charts and scheduling appointments.
  • Assisted patients in scheduling appointments, requesting medical records and ordering medication refills.
  • Greeted patients, collected demographics and insurance information, registration and scheduling appointments.
  • Verified patient insurance eligibility prior to scheduling appointments as a department procedure.
  • Help physician secretaries in scheduling appointments and any miscellaneous questions or activities.
  • Performed front desk duties such as scheduling appointments, verifying insurance coverage/referrals
  • Register patients for Radiology exams and procedures.- Scheduling appointments with EPIC.
  • Executed daily operations of Checking in and Scheduling appointments.
  • Assisted patient with scheduling and rescheduling appointments.
  • Answer calls providing information and scheduling appointments.
  • Verify insurance, also scheduling appointments
  • Regulate full administrative load, including filing, data entry, scheduling appointments, collecting payments, and receiving patient information.
  • Managed front desk, including checking in patients, answering phones, scheduling appointments, and completing insurance and demographic verification.
  • Performed all general reception and greeter duties which included: scheduling appointments, customer service, answering phones, accepting co-pays.
  • Check patients in and out, verifying and updating medical and billing information, accepting payments and scheduling appointments and testing.
  • Perform front office duties such as answering telephones, scheduling appointments, checking in/out patients and completing registration and insurance information.

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11. Patient Registration

high Demand
Here's how Patient Registration is used in Patient Service Representative jobs:
  • Complete patient registration process-Ensure correct documentation is signed by patients-Prepare co-payment and co-insurance estimates-Collect co-payments or co-insurance payments from patients-Complete daily reports
  • Obtained patient registration demographic and financial information, verified eligibility through the registration system during the clinic preparation process.
  • Promote patient safety by safeguarding and keeping the integrity of patient medical records utilizing a computerized patient registration system.
  • Carried out patient registration, insurance registration, scheduling, and captured medical record demographics.
  • Worked in patient registration, operator/scheduler, physical therapy, cashier and medical records.
  • Performed duties associated with patient registration and appointment scheduling to include insurance verification.
  • Maintained continuous requirement for certification by performing patient registration with accuracy and efficiency.
  • Reviewed/Validated UPHS patient demographic and insurance data in accordance with Patient Registration Standards.
  • Review and ensure accuracy of patient registration, referrals, and insurance verification.
  • Included assisting patients with receiving medical records, patient registration and referrals.
  • Verify patient demographics and insurance verification and handle patient registration and intake.
  • Managed patient registration and insurance verification; Medical Billing and collecting co-payments.
  • Schedule appointments, complete patient registration, attain insurance referrals and authorizations.
  • Processed patient registration with speed and courtesy, collecting all necessary information.
  • Monitored PSR patient registration accuracy and proficiency on internal audit system.
  • Coordinated activities at information desk including patient registration and patient escort.
  • Entered new patient registrations and insurance information into computer, etc
  • Check demographic information from patient registration and complete patient chart.
  • Perform patient registration activities, scheduling and co-payment collection.
  • Verified insurance and updated patient demographics through patient registration.

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12. Patient Accounts

high Demand
Here's how Patient Accounts is used in Patient Service Representative jobs:
  • Extracted demographic and financial information for patient accounts, verified insurance eligibility, and gained knowledge of third-party health plans.
  • Provided information regarding patient accounts to authorized callers while complying with HIPPA guidelines and regulations.
  • Maintained patient accounts, including reimbursements, updated insurance information, and answered account inquiries.
  • Monitor patient accounts for accuracy; perform necessary updates to billing and insurance information.
  • Verified health insurance benefits collect payments and accurately apply payments to patient accounts.
  • Maintained patient accounts by obtaining, recording and updating financial and insurance information.
  • Provided correspondence for insurance and patient accounts, forwarded to necessary departments.
  • Update patient accounts and notify manager of any complications and inconsistencies.
  • Reconciled patient accounts daily for physicians in private family practice.
  • Managed, reconciled and audited patient accounts including collections.
  • Posted insurance/patient payments/insurance denials to patient accounts.
  • Researched and generated corrections on patient accounts.
  • Organized and maintained filing systems for patient accounts
  • Manage patient accounts and insurance information.
  • Reviewed patient accounts for collection activity.
  • Reviewed patient accounts for accuracy.
  • Work with delinquency reports on a monthly basis; process patient account balance refunds; resolve credit balances on patient accounts.
  • Scheduled physician appointment; audit outstanding patient accounts; As Team Leader, Awarded numerous awards for service and outstanding achievements.
  • Collect payment from patients, apply payments and adjustments to patient accounts in computerized system, and reconcile daily cash reports.
  • Support sales Reps who open new patient accounts and train employees on how to continue the process in the specified department.

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13. Check-In

high Demand
Here's how Check-In is used in Patient Service Representative jobs:
  • Rendered strong management of client relations including appointment scheduling and confirmation, insurance verification, and check-in/check-out.
  • Handled patient check-in and check-out at outpatient clinic, verification of insurance and patient responsibility.
  • Perform appointment check-in processes, verifying patient contact and insurance information according to procedures.
  • Maintained front office operations including patient check-in services, appointment scheduling and phone directory.
  • Greeted patients at check-in and gathered pertinent information including identification and insurance.
  • Performed check-in/out and insurance eligibility verification for approximately 50 patients per day.
  • Collected insurance co-pays and updated demographic information via computer upon patient check-in.
  • Provide comprehensive customer service including scheduling, insurance updates and appointment check-in/check-out.
  • Performed check-in procedures including verifying patient's personal and medical demographics.
  • Audited all documented patient check-in errors before designated deadlines
  • Greeted patient and provided excellent check-in experience.
  • Processed information for physician visit check-ins.
  • Completed check-in/out functions as directed.
  • Provided all duties required for patient Check-In/ Check- Out and perform clinic front desk activities including scheduling, registration and authorizations.
  • Followed patients through the entire check-in to check-out process while making the patient and family members feel as comfortable as possible.
  • Greeted customers entering the office for various reasons including check-in, scheduling, bill pay, and general questions and concerns.
  • Utilized EPIC (electronic health record system) to check-in patients, schedule appointments, and communicate with the medical staff.
  • Assist patients with check-in process within EPIC* Verify insurance coverage for patient appointments* Accept co-payments; Maintain and balance daily cash drawer
  • Manage and maintain all activities for patients including; check-in, demographic information, insurance verification, and appointment scheduling.
  • Handled large volume of patient check-in; emergency, clinical, overnight sleep study, same day surgery, etc.

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14. Hipaa

high Demand
Here's how Hipaa is used in Patient Service Representative jobs:
  • Communicate effectively with insurance providers, patients and medical personnel, while answering phones and maintaining conformity with all HIPAA regulations.
  • Filed and retrieved medical records, and obtained vision insurance authorizations while maintaining patient confidentiality in concordance with HIPAA guidelines.
  • Processed/updated HIPAA-related paperwork and other institutional forms as necessary, and submitted and requested medical records to and from practices.
  • Work as the Privacy Officer to ensure appropriate coordination between the facility's information security program and HIPAA requirements
  • Worked with insurance companies for benefits information for patients and ascribed to all HIPAA regulations for patient confidentiality.
  • Received information from patients and doctors including diagnosis codes and personal medical data in accordance to HIPAA regulations.
  • Filed up to 60 records per day alpha-numerically while consistently maintaining confidentiality and following HIPAA guidelines.
  • Handle confidential information in compliance with HIPAA guidelines and explain Medical Center policy when necessary.
  • Recovered money and documented all protected member information according to HIPAA and State guidelines.
  • Practiced discretion in handling patient information, keeping confidentiality required by HIPAA laws.
  • Managed confidential patient records by following HIPAA guidelines and all other regulations.
  • Maintain patient confidentiality and protects operations by adhering to HIPAA requirements.
  • Followed HIPAA and other confidentiality rules and regulations as required.
  • Schedule and Maintain Customer/Patient relationship; while retaining HIPAA confidentiality.
  • Protect highly confidential information complying with facility and HIPAA regulations.
  • Adhere to all privacy policies regarding medical information/HIPAA.
  • Maintain confidentiality and privacy consistent with HIPAA guidelines.
  • Follow HIPAA regulations and protect patient sensitive information.
  • Maintained patient confidentiality by adhering to HIPAA policies.
  • Maintained patient confidentiality by practicing HIPAA laws.

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15. Hippa

average Demand
Here's how Hippa is used in Patient Service Representative jobs:
  • Collected all patient responsible balance at time of service and maintained patient confidentiality and followed guidelines for HIPPA regulations.
  • Provided quality customer service to patients and observed all protocols regarding HIPPA regulations to ensure patient confidentiality.
  • Protected and observed patient confidentiality (HIPPA) Scanned information into electronic medical record.
  • Developed an algorithm to electronically admit new patients using HIPPA-based EHR software program.
  • Verified HIPPA compliance uploading insurance information to MedSuite as well as updating demographics.
  • Maintained and Processed confidentiality of all hospital information (HIPPA) regulations.
  • Reviewed daily medical charts and followed strict HIPPA regulations for patient confidentiality.
  • Performed absolute integrity and confidentiality/complied with HIPPA and RCP confidentiality policies.
  • Comply with departmental policies/procedures and HIPPA regulations regarding patient PHI.
  • Maintained patient privacy and confidential information protected by HIPPA laws.
  • Updated Patients demographic and insurance information Via HIPPA Private policy.
  • Maintained complete confidentiality in accordance with state HIPPA requirements.
  • Protected patient confidentiality as required by HIPPA and clinic policies
  • Observed patient privacy and confidentiality practices per HIPPA regulations.
  • Maintained patient privacy and confidentiality complaint with HIPPA regulations.
  • Maintained multifaceted records and adhere to HIPPA confidentiality standards.
  • Re-enforced ethics and HIPPA guidelines following federal protocol.
  • Provide patient with appropriate HIPPA information and documentation.
  • Maintained medical records and followed HIPPA regulations.
  • Released medical records following HIPPA guidelines.

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16. Check Patients

average Demand
Here's how Check Patients is used in Patient Service Representative jobs:
  • Check patients in, confirm demographics, insurance eligibility and update any pertinent information as needed.
  • Check patients in upon arrival, verifying and entering demographics and insurance information.
  • Check patients in, verified insurance and eligibility coverage.
  • Check patients in/schedule upcoming appointments.
  • Check patients into office for their appointment, Check insurances to see if we are in network with their insurance company.
  • Check patients out when appointment is completed, provide customer service, prepare patient charts with appropriate paper work for nurse.
  • Greet visitors, schedule appointments, check patients in, ascertain purpose of visit, and direct them to appropriate staff.
  • Check patients in to be evaluated by the provider for any ailments, illnesses, drug screening, or physical examinations.
  • Check patients in and out, verify insurances, work fax box, work referrals, balance and verify daily deposit
  • Greet patients/visitors, provide guidance according to services needed, check patients in/out, schedule appointments, arrange interpreters.
  • Check patients in for appointments, scanned insurance and identification cards and added information to the patients' chart.
  • Check patients in the ER, prepare patient charts, answer phones, enter billing codes, file patient charts
  • Check patients in for their appointments, collect needed patient information, answer phones, schedule & reschedule appointments.
  • Greet patients, check patients in and out for appointments, update and verify insurance and demographic information.
  • Greeted and check patients in, obtaining copies of insurance cards, verifying and updating all demographic information.
  • Check patients in & out, collect co-pays * Schedule appointments, verify insurance * Controlled a cash drawer
  • Check patients in for their appointments, booked patients follow up appointments, verify patients demographics and insurance.
  • Check patients out upon completion of their visit and schedule any follow up that may be requested.
  • Check patients in EPIC; collect and/or update demographic and financial information to ensure accurate patient information.
  • Check patients in for appointments, and confirming the patient's information is correct within their charts.

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17. Triage

average Demand
Here's how Triage is used in Patient Service Representative jobs:
  • Collected insurance co-pays, checked insurance verification and oversaw all aspects required to triage patients.
  • Coordinate telephone communications, and provide requested information or triage call accordingly.
  • Collaborated with other dispensing pharmacies to triage prescriptions.
  • Worked under minimal supervision, organized triage list
  • Document refill requests, triage calls, outside order requests, and all medical messages to providers and staff in Epic.
  • Register new patients, verify/load insurance coverage, triage patients, and submit requests for patients and providers in different departments.
  • Coordinate daily patient flow, triage of walk-ins, patient emergencies, records flow, laboratory, and referral services.
  • Greeted patients, filed records, answered multiple phone lines, relayed nurse triage messages, and posted charges.
  • Administered contrast drinks for CT/MRI's; Phone triage; Confirmed appointments and proper prep, depending on procedure.
  • Can send out consults from hospitals to doctors, triage messages, and input correct information for patient.
  • Used ACD multiple line phone to answer and route calls to incoming staff, including triage of callers.
  • Input patient's identification, health insurance, verifies all medical notes for RN triage and further treatment.
  • Provided patients with scheduling needs for sixteen different institutes, submitted request for medication refills and triage follow-up.
  • Handle medical and file records * Data entry * Set appointments and referrals * Triage patients * Insurance verification
  • Acted as Laboratory Registrar also processed and triage specimens for testing, Ordered tests based on Physicians orders.
  • Exhibit excellent customer service and telephone etiquette in all interactions including screening emergency calls to a triage nurse.
  • Received patients and triage phone calls and performed patient check in, co-pay collection and patient tracking.
  • Greet patients, visitors and customers in a friendly and professional manner while identifying required triage.
  • Front office duties, heavy phones, patient files, set schedules, triage patient calls.
  • Provide patients with quality service, schedule appointments, triage messages to nurses for appropriate response.

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18. Medicaid

average Demand
Here's how Medicaid is used in Patient Service Representative jobs:
  • Verified benefits for commercial/Medicaid/Medicare insurance.
  • Completed daily verification of insurance eligibility with the ability to understand the different types of Medicaid products and limitations.
  • Established eligibility for public aid or hospital-sponsored programs (Medicaid/Charity) and assist patients through the application process.
  • Assisted patients with the application process for Medicaid, Social Security Disability Benefits and Charity program.
  • Perform compliance checker for all Medicare/Medicaid patients and provide resolutions to problems in a case-to-case basis.
  • Handled multiple telephone lines, processed customer orders, and billed Medicare/Medicaid and other private insurances
  • Screen uninsured patients for medicaid and other programs, complete medicaid applications for qualified applicants.
  • Interviewed patients and conducted an analysis of potential eligibility for Medicaid and hospital charity programs.
  • Screened inpatients, outpatients, and ER patients to determine medicaid or disability eligibility.
  • Demonstrated a thorough knowledge of various insurance carriers including North Carolina Medicaid and Medicare.
  • Verify Medicaid eligibility and process calls in a timely matter and assist members accordingly.
  • Screened patients in emergency room for Medicaid programs including disability and social security.
  • Screened patients to determine eligibility for programs such as Medicaid or hospital charity.
  • Served as the primary Medicare/Medicaid specialist with coastal knowledge of multiple insurance payers.
  • Scheduled surgeries for patients within the network of all insurance carriers including Medicare/Medicaid.
  • Worked with insurance companies and Medicare/Medicaid to coordinate patient coverage and payments.
  • Followed all current Medicare and Medicaid Regulations and requirements to ensure compliance.
  • Worked with uninsured patients and families to provide assistance regarding Medicaid eligibility.
  • Coordinated verification of Medicare, Medicaid, and private insurance coverage information.
  • Work with patients to accurately determine eligibility for Medicaid insurance coverage.

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19. Computer System

average Demand
Here's how Computer System is used in Patient Service Representative jobs:
  • Scheduled appointments, registered incoming patients, entered physicians orders into computer system and prepared daily schedules for multiple physicians.
  • Recorded and complied scheduling information on hospital and departmental computer systems and reviewed and verified accuracy of patient information.
  • Schedule patient appointments; exceptional knowledge of patient insurance and demographic information, exceptional knowledge of computer system.
  • Updated computer system to reflect accurate patient information pertaining to patient demographics, medical and insurance information.
  • Collected accurate, up-to date insurance information on every patient and enter information into the computer system.
  • Entered patient information (including demographic, insurance, and financial information) into appropriate computer systems.
  • Registered patients in the electronic computer system, collected insurance information, verified insurances and scheduled appointments
  • Registered new patients in computer system, schedule laboratory and off-site diagnostic tests requested by physician.
  • Update computer system with accurate demographic and insurance information to ensure prompt billing and reimbursement.
  • Position requires medical/dental office knowledge and the ability to input data accurately into computer system.
  • Input patient information into the computer system and verify necessary physician referrals and insurance authorizations.
  • Registered patients in computer system, booked appointments, gathered co-payments, coordinated prescription refills.
  • Admitted patients upon arrival to emergency department by updating their demographics into computer system.
  • Explain and organize medical documents in a hospital-wide medical record computer system called Epic.
  • Educate patients on financial assistance process/forms and enter applicable information into the computer system.
  • Demonstrated full understanding of EPIC computer system and scanned documents for several medical offices.
  • Documented pertinent information and efforts in computer system based upon department documentation standards.
  • Keyed medical insurance and demographic information of patients into EPIC computer system.
  • Enter data and maintain accurate information in computer systems regarding patient event.
  • Schedule appointments for patients and enter information into customized web-based computer system.

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20. Medical Billing

average Demand
Here's how Medical Billing is used in Patient Service Representative jobs:
  • Completed extensive medical billing, medical coding, and maintained department statistical reports.
  • Performed data entry of patient demographics and insurance information for medical billing.
  • Obtained certifications in Medical Billing and Coding specialization and Medical Administrative assistance.
  • Performed full-cycle medical billing in a fast-paced medical billing environment.
  • Contracted patient representative in the medical billing department.
  • Handled medical billing and insurance benefits.
  • Deliver encounter ticket to nurse s station, post co-payments in Medical Billing, and ensure that payment codes are correct.
  • Handled Accounts Receivable, Collections, billing, insurance verification, medical billing, front desk receptionist, chart filing.
  • Explain medical billing process to patients in order for them to make financially informed decisions about various treatment options.
  • Confirm patient eligibility with insurance companies, and process medical billing and coding for all patients treated that day.
  • Check in Patients * Assisted with phone calls/customer service * Filing patient's information * Medical Billing & Coding
  • Collected co-pay, sorted mail, collected on delinquent accounts, in charge of medical billing/invoices.
  • Experienced in medical billing, current procedural terminology codes, as well as denial claims.
  • Achieved departmental goals and objectives by instituting new policies, procedures and medical billing.
  • Utilized the online medical records system for registration, checkout, and medical billing.
  • Hired and trained office personnel on multiple medical billing programs and data entry software.
  • Assist patients, family members, and/or responsible party with medical billing questions.
  • Utilized daily - medical billing, collection practices, and insurance operating procedures.
  • Prepared charts for new patients, collected co-payments, inpatient/outpatient Medical Billing.
  • Complete medical billing and coding for outpatient and nursing facility visits.

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21. Office Supplies

average Demand
Here's how Office Supplies is used in Patient Service Representative jobs:
  • Maintain office supplies Sorting and distributing incoming mail
  • Work schedules and reschedules.order office supplies
  • Provide customer service by check-in and checkout process, insurance verification, lab registration, collect co-pays, maintain office supplies.
  • Order supplies for clinic including vaccinations, administering tools, procedural equipment through IREQ and general office supplies through Staples.
  • Established and organized forms and office supplies required for front desk and Sub Specialty Call Center activities.
  • Order medical and office supplies ranging from barium, saline, needles, table paper, etc.
  • Coordinated department inventory by ordering medications, refills, office supplies, and preparing new patient packets.
  • Communicated office needs to appropriate people to ensure office is consistently stocked with all office supplies.
  • Maintained cleanliness of front lobby and coffee area, ordered and stocked front desk office supplies.
  • Make copies, fax paperwork, stock office supplies, print daily reports and data entry.
  • Handle petty cash, purchase office supplies as needed, open and close office location daily.
  • Schedule appointments, maintain office supplies, Office Support to Director, manager & Medical Director.
  • Maintained organization within the office as well as kept accurate inventory of the office supplies.
  • Ordered office supplies through WB Mason and HH storeroom to maintain adequate material on hand.
  • Perform general clerical duties including mail processing, supply inventory, and ordering office supplies.
  • Order all necessary forms, brochures, and office supplies needed for medical office.
  • Order and maintain inventory of office supplies and clinic materials; FRS ordering.
  • Maintain reception area and coffee station, inventory of office supplies for reordering.
  • Order medical and office supplies and coordinate restocking of sample medications with vendors.
  • Monitor office supplies and equipment, keeping person responsible for ordering updated.

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22. High Volume

average Demand
Here's how High Volume is used in Patient Service Representative jobs:
  • Managed high volume customer inquires Maintained company database of client information Billing, Soft collection Handling escalated call from customer service representative
  • Process high volume data entry including scanning, copying/faxing, filing, electronic communications and verifying information in electronic health records.
  • Filled in as switchboard operator answering high volume main phone lines and coordinated communications during escalated situations.
  • Organize, prioritize and coordinate moderate to a high volume of work including confidential information
  • Managed a high volume workload financially assisting patients in accessing pharmaceutical treatment.
  • Checked patients into a high volume ophthalmology department.
  • Receive, review, triage, and respond to a high volume of internal and external requests from patients and providers.
  • Answered phones in a high volume office, used computer based skills in Microsoft office, typing 48 WPM or more.
  • Handle high volume requests via computer orders, phone, email and fax from all levels of the Mayo Clinic staff.
  • Maintain high volume of phone calls and schedule appointments on a daily basis with the ability to address patient concerns effectively
  • Worked in a high volume call center charged with answering and resolving an average of 1000 patient calls per day.
  • Filled in for a variety of positions as needed when staffing issues occurred or during times of high volume.
  • Answered telephone inquiries from Veteran's, Veteran Administration Centers and Provider Offices in a high volume call center.
  • Preform daily tasks such as answer high volume calls, schedule appointments, check patients in and out.
  • Coordinated physicians' schedules, in a fast pace and high volume of calls and patients office setting.
  • Manage reception area and ensure deliver of high quality customer service in a high volume incoming call environment.
  • Received inbound calls in a 24-hour high volume call center from patients in the United States and Canada.
  • Worked with diverse populations and referrals at a high volume medical, dental and school based community clinics.
  • Screened and prioritize a high volume of calls, managed medical records, and collected patient co-pays.
  • Prioritize and manage actions to meet changing deadlines and requirements within a high volume environment.*Detail-oriented.

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23. CPT

average Demand
Here's how CPT is used in Patient Service Representative jobs:
  • Research and correct ICD 9, CPT coding, modifiers, revenue coding, occurrence codes and value codes as appropriate.
  • Used ICD/9 CPT to effectively convey information regarding medical services and procedures to physicians, coders, patients and office administrators.
  • Transmitted by fax, phone, and website devised ICD9 and CPT codes requesting authorization number for services to be rendered.
  • Verify CPT, ICD-9 and HCPCS for accuracy entered by Doctors/Nurses, adding/deleting/changing codes as needed for submitting accurate claims.
  • Billed claims according to CPT and ICD-9 codes, while using medical terminology, verified insurance coverage for billing purposes.
  • Post appropriate charges using ICD-9-CM, ICD-10-CM, CPT and HCPCS coding /payments * Collect balances, deductibles, co-pays.
  • Use ICD9, CPT, and HCPC manuals to correctly code exam encounters for lab, X-ray and physician encounters.
  • Used knowledge of computer data entry, ICD-9/CPT coding and third party payer insurance verification processes and medical terminology.
  • Served as departmental Data Processing Coordinator - CPT and/or ICD.9 inquiries; decreased claim processing errors by 20%.
  • Schedule patient appointments, procedures, basic knowledge of diagnosis codes, basic knowledge of ICD-9 & CPT Code.
  • Verified insurance eligibility to ensure clean claims processing, while confirming the use of proper ICD9 and CPT codes.
  • Reviewed ICD-9, CPT codes, and HCFA codes and notified Medicaid Providers when errors were detected for correction.
  • Schedule appointments, process referrals, collect co-pays, transact charges, post CPT codes, and verify insurance.
  • Checked in and out patients, usedICD-9 and CPT codes, Billing, Processed referrals for HMO insurances.
  • Utilized both ICD-9 and CPT-4 code books to determine and enter proper medical codes into computerized billing system.
  • Have a thorough understanding of co-pays, deductibles, co-insurance, ICD-9 codes, CPT codes and diagnoses.
  • Processed, corrected ICD-9, CPT forms for 48 Physicians for 3 Counties with Adventist Health-California Medical Foundation.
  • Key inpatient and outpatient physician and hospital charge encounters utilizing ICD 9, CPT, and HCPCS manuals.
  • Contacted Insurance companies for Insurance Verification, Benefits/ Eligibility, CPT Codes, Pre-Authorizations, Co-Pays/ Co-Insurances.
  • Maintain up to date competency in insurance prior-authorization requirements, ICD-10 diagnosis codes and CPT-4 billing codes.

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24. Radiology

average Demand
Here's how Radiology is used in Patient Service Representative jobs:
  • Work closely with radiology technicians and doctors to translate and explain medical procedure/ terminology to Vietnamese patients with language barrier.
  • Coordinated office consultations, scheduled hospital admissions, preoperative testing, laboratory testing, radiology and other diagnostic testing.
  • Maintained a detail oriented and organized file of any pending surgical procedures, radiology procedures and office visits.
  • Verified information in computer with patients for patient registration for Emergency room, Laboratory, and Radiology.
  • Scheduled over a hundred appointments per shift for the various departments including radiology, neurology and hematology.
  • Verified insurance coverage and patient demographic information according to American Radiology Services LLC (ARS) protocols.
  • Worked closely with the radiology department with patient s authorization and appeals process for radiology procedures.
  • Prepare patients for Radiology procedures and give verbal/written instructions of required contrast or medication.
  • Incorporated, previously separate Mammography films and records into radiology filing and storage system.
  • Scheduled and rescheduled all appointments for clients including radiology and Women's Preventative Programs.
  • Scheduled appointments, registered patients, schedule radiology and cardiology testing as required.
  • Follow up Radiology reports and Referral throughout the University of Pennsylvania Network.
  • Received several certificates of job performance from Radiology and OB/GYN departments.
  • Assist with testing and implementation of radiology information system i.e.
  • Documented procedures and processes for the radiology patient services representatives.
  • Prepared patient charts and called testing laboratory and radiology department.
  • Scheduled all radiology appointments accordingly using Impact Medical Oncology database.
  • Scheduled radiology exams for patients and acquired insurance authorizations.
  • Initiated referrals for consults, radiology or laboratory services.
  • Obtain authorizations for medications or special radiology exams needed.

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25. Greeting Patients

average Demand
Here's how Greeting Patients is used in Patient Service Representative jobs:
  • Check in patients including greeting patients, distributing appropriate paperwork for patient completion and alerting necessary personnel of patients' arrival.
  • Maintained the receptionist area including greeting patients upon arrival and answering telephones to assist in making appointments and other requests.
  • Assisted with organizing, promoting and greeting patients and families at five-year anniversary/patient reunion.
  • Provided first level of customer support to patients including but not limited to greeting patients, announcing arrival to dental students.
  • Coordinated all aspects of patient scheduling, greeting patients, insurance coverage, billing, financial arrangements and payments.
  • Provided support to Front Desk area by greeting patients in a friendly, courteous, and professional manner.
  • Managed all front desk activity including answering phones, greeting patients, scheduling of appointments and surgeries.
  • Managed receptionist area, including greeting patients and responding to telephone and in person requests for information.
  • Managed the receptionist area, including greeting patients and responding to telephone and in-person requests for appointments.
  • Front desk responsibilities including answering phones, greeting patients as they arrive, faxing, copying.
  • Prepare and organize weekly physicals, greeting patients, checking in/out appointments or work related injuries.
  • Managed the front desk including greeting patients, checking patient in, and registering patients.
  • Experienced receptionist, duties including answering phones and greeting patients.
  • Handled reception duties, including answering phones and greeting patients.
  • Provide outstanding customer service while greeting patients and visitors.
  • Managed the front office greeting patients, answering phones, setting up appointments, and presenting treatment plans with three Endodontists.
  • Practice excellent customer service by greeting patients and completing their registration via data entry.
  • Answer phones, Schedule appointments, greeting patients and vistors onto the floor.
  • Answer phones, Greeting patients, collecting copays, updating EMR.
  • Conducted medical reception dutiesincluding greeting patients, verifying appointments, updating patientdemographic information, receiving and processing of co-payments.

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26. Medical Staff

average Demand
Here's how Medical Staff is used in Patient Service Representative jobs:
  • Provided further clerical and administrative assistance to medical staff and physician to ensure optimum operation of environment.
  • Coordinated communication between patients, family members, medical staff, administrative staff, insurance providers.
  • Assisted patients and medical staff with simultaneous Spanish interpretation during office visits or surgical procedures.
  • Interpret during medical appointments and facilitate the communication between medical staff and Spanish speaking patients.
  • Communicated efficiently and effectively with physicians; nurses; and medical staff regarding patients.
  • Responded to patient complaints and facilitated communication between the patient and medical staff.
  • Provided administrative support to all levels of administrative and medical staff as needed.
  • Facilitated communication between patients and doctors, medical staff and administrative staff.
  • Communicate with medical staff regarding medication refills and other patient concerns.
  • Coordinate communication between patients, medical staff and regulatory agencies.
  • Supervised several employees with front office responsibilities and medical staff.
  • Analyzed clinic performance to ensure appropriate allocation of medical staff.
  • Registered patient information for medical staff in occupational health services.
  • Coordinated communication between patients, family members and medical staff.
  • Coordinated communication between patients, medical staff and administrative staff.
  • Supported medical staff through processing authorizations and preparing referrals.
  • Created, updated and organized confidential patient charts to ensure patient privacy and quick access of information by medical staff.
  • Provided secretarial and administrative support activities; functioned as liaison for patients and medical staff; handled all general inquiries.
  • Acted as a liaison between patients and insurance companies, and facilitates communication between patients, doctors and medical staff.
  • Coordinated communications between 80-200 patients, medical staff, administrative staffing, or regulatory agencies daily on multiple phone lines.

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27. IDX

average Demand
Here's how IDX is used in Patient Service Representative jobs:
  • Perform all clerical/office/receptionist/IDX/computer/managed care/medical record duties.
  • Utilized Eagle Super billing software application with IDX-Tend appointment Scheduler for medical billing purposes.
  • Enter patient demographic and insurance information using IDX Registration System.
  • Obtain and enter accurate demographic information into IDX Scheduling System.
  • Verify and process patient demographic information into IDX system.
  • Registered and scheduled appointments using IDX computer systems.
  • Deleted and corrected erroneously entered data /IDX software
  • Scheduled appointments utilizing IDX applications.
  • Complete faculty requests for absence in IDX Master Schedules; bump, cancel and handle no-show appointments according to established process.
  • Major task component accounts receivable; charge corrections online claim edit resolution includes working TES and BAR edits (IDX).
  • Performed data entry of patient's confidential and public information/records into the in-house system: (IDX) and CareCast.
  • Scheduled appointments, providing scheduling options and following scheduling guidelines in the IDX & Eagle Registration Systems for providers/clinical unit.
  • Maintained accurate documentation and records utilizing Power Chart, IDX, and Microsoft Office (Excel and Word).
  • Schedule patient appointments in ultrasound and mammography using IDX Radiology system plus IDX scheduling system of Dartmouth Hitchcock Clinic.
  • Register patient demographic, insurance information, and physicians' orders in IDX, Jeff-Chart and Urology Information Systems.
  • Perform registration duties on the Labor and Delivery unit to include registering parents and newborns using the IDX system.
  • Served as Team Leader of the Specialty Area which included scheduled appointments utilizing their internal (IDX) system.
  • Researched charts for proper coding* Entered charges via IDX* Performed routine scheduling and registration activities through CIS and IDX systems
  • Register patients and recording clinical, financial, and demographic information into IDX, ECW, IDX Web frame.
  • Performed a complete registration of patient clinical, financial and demographic information into the Eagle and IDX system.

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28. Outbound Calls

average Demand
Here's how Outbound Calls is used in Patient Service Representative jobs:
  • Process insurance verification and authorizations, Enter data in system for service approval, inbound/outbound calls for patient concerns
  • Served as primary source through inbound/outbound calls for registration tasks and functions utilizing computerized database systems.
  • Call center environment receiving both inbound and outbound calls, verifying insurance eligibility.
  • Initiated outbound calls to Doctors/Patients to obtain information required for prescription processing.
  • Make outbound calls to transportation providers to secure appropriate transportation for customers.
  • Scheduled medical appointments, made follow up calls and took inbound and outbound calls from the veterans throughout the United States.
  • Handled inbound and outbound calls to verify insurance and what type of benefits patients had and informed facility of my findings.
  • Make outbound calls to patients on occasion once issues have been resolved that may have required additional research off the phone.
  • Received inbound calls, made outbound calls to schedule missed, canceled, follow up, and to confirm appointments.
  • Receive inbound/outbound calls from existing in addition to new patients scheduling dental appointments for over 118 dental offices.
  • Make outbound calls and answer inbound calls from patients and their representatives to place orders for their prescriptions.
  • Obtained patient demographics, via benefit enrollment forms or by outbound calls to patients or doctor's offices.
  • Receive inbound calls from patients, refill chemotherapy prescriptions, and perform outbound calls to physicians and pharmacists.
  • Handle incoming and/or outbound calls to insurance companies pertaining to insurance coverage and account status and appeals.
  • Placed outbound calls to Veterans, providers and other customers to obtain and communicate appointment information.
  • Provided patient referrals, distributed paperwork and made outbound calls to patients regarding pending due bills.
  • Receive inbound calls and make outbound calls to provider offices to obtain and/or verify patient information.
  • Answered both inbound calls and outbound calls with the purpose of confirming or creating dental appointments.
  • Handle inbound and outbound calls to facilitate client / customer needs by operating within established processes.
  • Place outbound calls and receive inbound calls from Veterans, providers, VA and other customers.

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29. Telephone Calls

average Demand
Here's how Telephone Calls is used in Patient Service Representative jobs:
  • Answered and assisted all incoming telephone calls; Provide timely and accurate information and quality customer service to incoming customer inquiries.
  • Assisted internal and external customers via incoming telephone calls.
  • Answer telephone calls and provide information regarding medical procedures.
  • Answered and appropriately routes incoming telephone calls.
  • Perform general clerical duties such as answering and screening telephone calls, processing mail, assembling and sending information to patients.
  • Answered high volume telephone calls, took detailed and accurate messages, and ensured messages were directed to the appropriate individual.
  • Greeted patients, answered telephone calls in a courteous and professional manner, and scheduled appointments in compliance with BCFHC policy.
  • Verify all materials have been scanned into the electronic health record timely and are available for patient appointments and telephone calls.
  • Pull and prepare charts for visits, telephone calls, and per staff request, prioritizing based on urgency of request.
  • Handled incoming telephone calls, answered questions, furnished information when possible, and forwarded calls as applicable or necessary.
  • Answered and appropriately managed incoming telephone calls, scheduled patient appointments, and responded to customers' information needs.
  • Answer office phone line; directed telephone calls to appropriate section for assistance, handled independently or took messages.
  • Handle receive, screen and triage multiple telephone calls and phone lines in a fast paced medical facility.
  • Confirmed upcoming appointments and answered telephone calls as well as organize paperwork for the days schedule and ahead.
  • Greeted patients and visitors, scheduled appointments, provided doctor referrals, answered telephone calls and took messages.
  • Answer and process all telephone calls as well as register patient and schedule patient appointments as needed.
  • Experienced in answering a high volume of incoming telephone calls exceeding more than 1500 calls per month.
  • Direct patient, pharmacy, physician and hospital telephone calls and provide timely and efficient patient care.
  • Answered telephone calls & directed them to appropriate party, scanned documents, mail distribution and faxes.
  • Handled telephone calls for the department, all filing, typing, and collecting of research materials.

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30. Icd-9

low Demand
Here's how Icd-9 is used in Patient Service Representative jobs:
  • Work with standard coding system including Standard Medical Taxonomy, ICD-9 and Health Care Financing Administration Common Procedure Coding System.
  • Use of Outlook, fax machines, telephones, Microsoft Word, Excel, ICD-9 Codes and Internet Explorer.
  • Processed medical charts upon exit, including coding & entering ICD-9 for billing insurance, Medicaid & Medicare.
  • Open and Close facility, Scheduling, assist in billing (ICD-9 coding & batching);
  • Logged patients into log book along with insurance and ICD-9 code Answered multiple line phone system.
  • Assisted Doctors with claims and payments, also verified coverage for ICD-9 and 10 codes.
  • Used knowledge of ICD-9 coding protocol to correct coding issues related to billing/insurance discrepancies.
  • Interpret ICD-9, HPIC, and L codes for proper billing and equipment placing.
  • Update ICD-9 codes, demographics, and insurance information on patients when necessary.
  • Posted insurance charges which required knowledge of ICD-9 coding and of insurance carriers.
  • Apply proper ICD-9 codes, diagnoses codes, and Level of service codes.
  • Verify ICD-9 and ICD-10 codes for Medicare and BCBS prior to testing.
  • Managed 5 different client specific databases including ICD-9 coding certified by Quest.
  • Maintained knowledge of current standards for ICD-9 coding and patient billing.
  • Translated narrative diagnosis into ICD-9 codes and entered into billing system.
  • Looked up and entered ICD-9 code before sending forms to billing.
  • Check in Patients, Accepting co-pay, ICD-9, inputting referrals.
  • Entered ICD-9 Codes and distributed co-payments in the system as needed.
  • Coded diagnostic exams using ICD-9 medical coding for billing purposes.
  • Input charges ICD-9 or ICD-10 for procedure codes for payments.

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31. PSR

low Demand
Here's how PSR is used in Patient Service Representative jobs:
  • Managed front desk PSR calendar/schedules as required by Practice Manager
  • Train PSR float to understand Call Center/ Call scheduling and protocols and front desk for different department as needed.
  • Correspond with referring MD, LHR marketing team, scheduling coordinators and PSR to obtain prescriptions for scheduled exams.
  • Communicate with PSR, nurses, and doctors in other departments to insure the best care for our patients.
  • Act as PSR - Check in patients and create appointments utilizing Cadence, Prelude, and ADT applications.
  • Selected to train new PSR staff, and assisted the operations team in the preparation of infusion supplies.
  • Recruited, hired, trained, and conducted corrective action and performance management for the PSR team.
  • Complete other duties as assigned daily by the PSR Supervisor, Location Manager or providers as needed.
  • Access reports to help develop PSR's in their role that will prepare them for promotion.
  • Assist in training new PSR, continue in growth and development of new team members.
  • Assist PSR Supervisor with training, ongoing coaching of employees and management in tracking performance.
  • Trained employee's for PSR position to allow time off requests and proper holiday coverage.
  • Lead and assist PSR staff to ensure excellent customer service levels are effectively being met.
  • Work out of Ambulatory Access department to help facilitate PSR Staffing needs within Units.
  • Performed the standard PSR position checking in patients, collecting and updating patient information.
  • Conduct weekly overview of PSR's job duties and give feedback to Practice Manager.
  • Assisted territory manager with sales plans, goals and training of new PSR.
  • Support the PSR team with Vietnamese speaking patients and offer help when needed.
  • Transitioned to PSR of the surgery center which entailed administrative and clinical duties.
  • Obtained employee vacation requests, executed any needs for float nurse or PSR.

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32. Clinical Staff

low Demand
Here's how Clinical Staff is used in Patient Service Representative jobs:
  • Provided guidance and support to junior-level registrars and operated as go-to person for clinical staff in resolving administrative issues.
  • Supported clinical staff by covering positions through-out the Internal Medicine department depending on individual clinic needs.
  • Provided health information to customers, clinical staff, outside medical organizations bilingually within HIPAA guidelines.
  • Collaborated with clinical staff and insurance representatives to resolve concerns, including appealing claim denials.
  • Coordinated patient administrative needs between physicians and clinical staff.
  • Assisted clinical staff and physicians with necessary medical documentations.
  • Communicated emergencies with clinical staff for immediate patient triage.
  • Assisted practice administrator with supervision of non-clinical staff.
  • Provide operational support to clinical staff and management.
  • Edit communications directed to clinical staff per physician.
  • Supported clinical staff with laboratory results and documentation.
  • Provided administrative support to clinical staff.
  • Access EHR, to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases.
  • Act as a liaison between patient and provider, problem solve any scheduling issues with clinical staff, patients and families.
  • Respond to requests from other offices, pharmacies, and patients, or delegate task properly to appropriate clinical staff members.
  • Develop work flows that assist in efficiency and organization of both the front office and its coordination with clinical staff.
  • Work closely with all providers, Psych NP provider, LCSW, care manager, podiatrist and all clinical staff.
  • Worked closely with clinical staff and outside organizations on statuses of medication, medical referrals, clinical callbacks, etc.
  • Notified clinical staff of patient's arrival after verifying all demographic and insurance information on new and establish patients.
  • Helped implement new office supply ordering system, which helped in work flow for clinical staff increasing patient satisfaction.

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33. Financial Statements

low Demand
Here's how Financial Statements is used in Patient Service Representative jobs:
  • Perform various clerical or administrative functions, such as ordering and sending financial statements or bills, and keeping financial records.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements.
  • Generated accounts receivable and financial statements.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills and keeping financial records.
  • Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records.
  • Prepared divisional and conference reports, invoices, financial statements, letters, case histories and medical records.

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34. Patient Inquiries

low Demand
Here's how Patient Inquiries is used in Patient Service Representative jobs:
  • Answered staff and patient inquiries regarding microbiology, testing/sample requirements, and company policy.
  • Managed incoming phone calls and resolved patient inquiries and referred calls to appropriate departments
  • Received calls and provided data entry while maintaining conversation and addressing patient inquiries.
  • Provided timely and accurate information and quality customer service to incoming patient inquiries.
  • Provided accurate and appropriate information in response to patient inquiries.
  • Followed up on patient inquiries to ensure a satisfactory resolution.
  • Obtain and evaluate all relevant information to handle customer/patient inquiries.
  • Responded to patient inquiries via electronic correspondence or verbal communication.
  • Answered patient inquiries regarding services available.
  • Handle all patient inquiries including processing adjustments, setting-up payment coupons, contacting insurance companies, updating and billing patient insurance.
  • Answer patient inquiries about billing, procedures, policies and available services and filed formal complaints on the patient's behalf.
  • Reported to Office Manager and was responsible for answering patient inquiries about billing, procedures, policies and available services.
  • Keep records of patient inquiries, and inform them of the new and upcoming options in Refractive Eye Surgery.
  • Respond to patient inquiries on billing, financial as well as provide direction to appropriate departments, as required.
  • Scheduled appointments, answered patient inquiries about billing, procedures, policies and available services using a uniform script.
  • Handle patient inquiries on appointments, status of test results, test that is offered by Quest Diagnostics.
  • Resolved problems related to patient inquiries concerning charges and registration data (demographic and insurance).
  • Meet patient demands quickly and effectively; identify, research, and resolve patient inquiries.
  • Answer incoming calls/patient inquiries (walk-in's) daily to ensure that patients are serviced.
  • Answer patient inquiries on account status and charges, resolve minor issues and resubmit claims.

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35. Veterans

low Demand
Here's how Veterans is used in Patient Service Representative jobs:
  • Worked at MyHeatheVet Program inside facility preparing paperwork, inputting data to enroll veterans into the program.
  • Provided Veterans assistance with acquiring appointments ordered from the Veterans Administration.
  • Entered and updated Veterans details into accounts according to administrative guidelines.
  • Educated veterans on their benefits and provided them in-network physician information
  • Work with providers on authorizations for Veterans appointments and procedures.
  • Communicated with Veterans to retrieve preference for providers and location.
  • Review insurance eligibility for all veterans prior to appointments.
  • Schedule appointments for Veterans using medical management appointing software.
  • Documented all communications involving Veterans and provider contacts.
  • Create a task for veterans for incomplete/incorrect authorizations.
  • Assisted Veterans in making authorizations for medical appointments.
  • Coordinate care between Veterans and medical providers.
  • Communicated with Veterans about appointment information.
  • Create medical authorizations for veterans.
  • Advised Veterans of scheduled appointments.
  • Appointed Veterans with Community Based provider
  • Gathered pertinent information from both the veterans and providers necessary for the processing of Veteran Administration (VA) approved authorizations.
  • Responded to Veterans, providers and the VA, providing details regarding the referrals and authorizations to facilitate medical services.
  • Processed all paperwork from the VA and faxed authorizations to the Provider's that took the Veterans Choice Program.
  • Handle inbound calls from Veterans, Medical Provider and Veteran Affairs representative with questions and complaints regarding medical appointments.

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36. Appropriate Person

low Demand
Here's how Appropriate Person is used in Patient Service Representative jobs:
  • Schedule for 3-physician pediatric office Insurance authorization ICD-9/CPT Coding Answer/route incoming calls to appropriate departments Answering service intake/dispatch Announce codes/page appropriate personnel
  • Assure the distribution of paperwork to appropriate personnel to facilitate delivery, timely billing and any necessary clinical follow-up.
  • Answer questions and provide non-medical information and/or direct to appropriate person or department.
  • Notified appropriate personnel of uninsured or under insured patients.
  • Contacted appropriate personnel to assist patients as required.
  • Direct patients to appropriate personnel for unresolved matters.
  • Directed specific calls to appropriate personnel.
  • Prepare and distribute schedules of providers at least one year in advance to appropriate personnel on a weekly and monthly basis.
  • Verify fax machines are fully operational prior to end of work day, notify appropriate person when supplies are needed.
  • Ensured that paperwork is filled out correctly and completely, and obtained missing information by contacting appropriate personnel or patients.
  • Greet patients or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Answer incoming calls and perform initial triage of all incoming calls, then transferring to appropriate person for resolution.
  • Provided feedback to appropriate person of missing/incorrect information so it could be obtained at the point of service.
  • Coordinate the delivery, set up and pick up of equipment, supplies and services with appropriate personnel.
  • Answer telephone and either respond to inquiry, schedule appointments, or direct caller to the appropriate personnel.
  • Answered phone calls, directed callers to appropriate personnel, and ensured adequate phone coverage throughout the day.
  • Greet patients and visitors in person and over the phone, direct them to appropriate personnel.
  • Answer incoming calls and gather information to direct calls to appropriate personal and/or patient's needs.
  • Notified appropriate personnel of emergencies, messages, patient arrivals, and screened and directed incoming calls
  • Answer all inbound calls to schedule appointments or direct calls to the appropriate personnel or department.

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37. Patient Confidentiality

low Demand
Here's how Patient Confidentiality is used in Patient Service Representative jobs:
  • Protect patient confidentiality per policies and procedures Manage accounting operations, accounting close, account reporting and daily reconciliations.
  • Follow defined policies and procedures to provide a consistent level of excellent customer service all while maintaining patient confidentiality.
  • Followed all protocols and procedures pertaining to patient confidentiality which included medical records and payment history.
  • Detailed oriented, patient confidentiality was imposed, well organized and effectively prioritized work duties.
  • Advocated for patient confidentiality by ensuring policies and necessary procedures were upheld and performed correctly.
  • Managed appointments for over 500 patients weekly, including provider compliance and patient confidentiality.
  • Maintained patient confidentiality when discussing insurance information over the phone or in person.
  • Enhance professional growth and development through in-service education programs and maintain patient confidentiality.
  • Respect and maintained privacy of agency clients assuring patient confidentiality at all times
  • Observed patient confidentiality, and assured patient information was correctly released.
  • Entered lab orders and communicated with physicians while maintaining patient confidentiality.
  • Ensured patient confidentiality, and provided patients with needed information.
  • Maintained patient confidentiality with regard to patient and staff information.
  • Provided excellent customer service with patient confidentiality for STHS.
  • Maintained patient confidentiality and treated all patients with respect.
  • Protected patient confidentiality and health information at all times.
  • Prepared and processed patient records while maintaining patient confidentiality.
  • Protect patient confidentiality per policies and procedures.
  • Maintain patient confidentiality of pertinent medical information.
  • Safeguarded patient confidentiality at all times.

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38. MRI

low Demand
Here's how MRI is used in Patient Service Representative jobs:
  • Verify insurance, eligibility, retrieved authorization for eye surgeries, collected deductibles, Scheduling of MRI s and CT Scans.
  • Fax all completed MRI, CT, X-Ray and Special procedure from the Radiologist reports and fax to the PPC/MA staff.
  • Check on prior authorization for MRI testing, call insurance if needed for following up with any pending orders.
  • Report to MRI technologist of any STATS, and to report the STAT to the Radiologist on call.
  • Manage and collect account receivables using HealthQuest, Production MRIS, Power MHS, and the FSS System.
  • Obtained authorizations for MRI/CT SCANS, generated referrals through ERMA system, ordered supplies for the office.
  • Assisted MRI technologists in setting up patients for MRI and also translated for the Hispanic community.
  • Schedule appointments and medical testing including X-rays, MRI's, Cardiology and Vascular Surgery testing.
  • 19904Verified medical insurance, obtained prior authorizations from medial insurance for MRI and CAT scan studies.
  • Schedule necessary medical imaging procedures such as PET, CT, MRI and Nuclear Medicine scans.
  • Worked with patients on scheduling surgeries, MRI's, diagnostic imaging, referrals, etc.
  • Verify patient medication refills, orders for MRI s, labs, and other tests.
  • Review orders for accuracy on MRI and CT scans and forward to Central Scheduling Department.
  • Scheduled MRI, CT scan and bone density appointments and acquiring prior approval when necessary.
  • Get authorizations for patients exams, such as MRI, CT, X-Ray and Ultrasound.
  • Called for Home Health, set-up physical therapy visits, MRI, X-ray, etc.
  • Registered patients in MRI, ER, Day Surgery and several departments in the Hospital.
  • Check in patients for X-Ray, CT, MRI, Ultrasound and Nuclear Medicine appointments.
  • Scheduled appointments, such as MRI, CT, GI Exams and appointments with specialists.
  • Compile schedules for MRI, CT, Nuclear, Ultra Sound and Mammography.

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39. Patient Payments

low Demand
Here's how Patient Payments is used in Patient Service Representative jobs:
  • Performed basic accounts receivable duties including processing patient payments and working with insurance companies.
  • Assisted with financial responsibilities by interpreting insurance eligibility and coverage and processing patient payments.
  • Verified patient demographics and health insurance eligibility, processed patient payments.
  • Collected patient payments and posted on-line through computerized cashiering module.
  • Confirmed patient insurance eligibility and/or benefits while posting patient payments.
  • Provision of itemized statements and processing of patient payments.
  • Collected patient payments and insurance benefit information.
  • Reconciled patient payments and prepared bank deposits.
  • Process patient payments or bill medical insurances
  • Received and processed incoming patient payments.
  • Post and reconcile insurance and patient payments, research and resolve incorrect payments, EOB rejection and other issues with accounts.
  • Answer all inbound calls as they arrive in the queue, handle patient payments, appointment requests and emergency phone calls.
  • Collected patient payments and tabulated receipts to close day's transactions, and ensured that all money and valuables secured.
  • Investigate patient complaints; find solutions and accept and process patient payments (co-pays, deposits, etc.)
  • Perform nightly duties of securing patient payments and cash drawer, locking front door and medical records access.
  • Check out patients, record, track daily patient payments, and batch encounters for billing office daily.
  • Handle and resolve complaints, patient referrals, documents, medical records, surgery quotes, patient payments.
  • Collected patient payments at check out, recorded total daily earnings, and compiled a nightly closing report.
  • Code surgeon charges for billing, scan documents into EHR, collect patient payments and post the payments.
  • Processed all patient payments, faxed physician orders, and maintained a neat and organized front office.

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40. Billing Information

low Demand
Here's how Billing Information is used in Patient Service Representative jobs:
  • Utilized a comprehensive network database to access scheduling availability and billing information to assist patients according to their specific needs.
  • Entered new patient information, to include verified billing information and patient identification data into electronic medical records.
  • Scheduled patient appointments into computer system and input insurance and billing information into electronic medical records system.
  • Communicated with attorneys and workers' compensation agencies regarding patients' treatment status and billing information.
  • Checked in patients; verified insurance information and eligibility, demographics, and billing information.
  • Input demographic information, billing information, and insurance into medical management system.
  • Provide patients with essential information for managing medical records and billing information.
  • Registered new patients- collected demographics, insurance and all other billing information.
  • Contacted provider as needed to obtain necessary testing and/or missing billing information.
  • Obtain accurate billing information to ensure maximum reimbursement for services rendered.
  • Reviewed/updated patient demographics, current medical history and insurance billing information.
  • Managed and initiated patient billing information and filed insurance company claims.
  • Perform conformation of handwritten orders and obtain demographics and billing information.
  • Entered accurate and up-to-date billing information into the patient accounting system.
  • Obtained and updated demographic and billing information from registered patients.
  • Maintained current database of patient demographics and billing information.
  • Performed tasks related to patient insurance and billing information.
  • Obtain proper billing information and collect co payments accordingly
  • Entered and maintained patient insurance and billing information.
  • Obtained updated insurance information and billing information.

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41. Payment Arrangements

low Demand
Here's how Payment Arrangements is used in Patient Service Representative jobs:
  • Assist patients without medical coverage in completing medical assistance applications and/or making payment arrangements and cash collections.
  • Calculate patient financial responsibility for surgical procedures and discuss payment arrangements on patient balances.
  • Assisted uninsured patient's medical assistance applications, payment arrangements and billing.
  • Determined financial need for Medical Financial Assistance and payment arrangements.
  • Determine reason for delinquent payment and establish repayment arrangements.
  • Provide assistance with payment arrangements and financial assistance.
  • Identified insurance options, and established repayment arrangements.
  • Coordinate payment arrangements on outstanding accounts.
  • Assist in setting up payment arrangements, taking payments, and providing information on how to receive financial assistance.
  • Monitor self-pay payments/payment arrangements and meet goals for collection or receipt of payment agreement on a daily basis.
  • Discussed options and followed established guidelines to set up payment arrangements, bank loans, and financial assistance.
  • Review all self-pay and managed care admissions to ensure that appropriate payment arrangements and authorizations are made.
  • Processed invoices, past due payments and payment arrangements to prevent accounts from going to collections.
  • Initiated payment arrangements, advised of grievances, referred patients to outside agencies for financial assistance.
  • Utilize various skip tracing techniques to locate right parties in order to negotiate payment arrangements.
  • Offer payment arrangements for patients and follow up on those accounts on a monthly basis.
  • Meet patients and collect co-payments, discuss financial aid options, build payment arrangements.
  • Take payments, setup bank loans and payment arrangements and approve charity for patients.
  • Assisted them in making payment arrangements, doing bank loans and working with charity.
  • Assisted patients with billing questions and made payment arrangements on all outstanding accounts.

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42. Patient Referrals

low Demand
Here's how Patient Referrals is used in Patient Service Representative jobs:
  • Expedited service and administrative tasks to resolve patient issues including insurance verification, patient account reconciliation and outgoing patient referrals.
  • Arranged patient referrals with specialists and contacted insurance carriers to verify patients' insurance coverage.
  • Verified insurance, patient referrals and obtain authorizations to support billing.
  • Review all patient referrals for possible financial aid and/or counseling representative.
  • Scheduled appointment's, arranged patient referrals and coordinated diagnostic testing.
  • Tracked high risk patient referrals and obtained necessary prior authorizations.
  • Process patient referrals for Specialty Physicians and medical procedures.
  • Route necessary paperwork associated with patient referrals.
  • Provide patient referrals and appointment reminders.
  • Generated and qualified patient referrals.
  • Verify and coordinate patient referrals.
  • Scheduled patient referrals with specialist.
  • Researched and provided patient referrals.
  • Provide patient referrals, distribute paperwork and make calls to patients to remind them of bills coming due and upcoming appointments.
  • Collected data and prepared reports based on monthly, quarterly and yearly statistics concerning the number and source of patient referrals.
  • Collaborated with Home Health Agencies, Hospitals, and Clinics in designated territories to gain leads for new patient referrals.
  • Interact with insurance company's and doctor's offices regarding patient referrals and needed information for proper medical care.
  • Set up billing codes for next day patients in schedule and attached patient referrals to charts.
  • Schedule patients, patient referrals, answer phones, faxes, mail, cash drawer.
  • Registered new patients, scheduling, verified insurance benefits, processed patient referrals and discharges.

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43. Patient Calls

low Demand
Here's how Patient Calls is used in Patient Service Representative jobs:
  • Handled inbound patient calls- scheduled appointments, answered questions, initiated communications to appropriate care teams, updated medical charts
  • Interacted with admitting, emergency and outpatient departments and assisted with inbound/outbound patient calls.
  • Skilled time management to execute patient calls accurately and effectively.
  • Answered patient calls and scheduled patient visits in a fast paced call center requiring knowledge of 30+ individual physician scheduling guidelines.
  • Answer an average of fifty patient calls in a day who would like to make payments on their account via telephone.
  • Handled all inbound patient calls on a multiple line phone system while simultaneously managing front office visitors without sacrificing accuracy.
  • Conducted reception duties, directed patient calls; providing information and greeting patients and families; increasing patient satisfaction.
  • Reimburse clients for insurance over paid through Medicare process insurance claims -Responsible for answering all incoming patient calls.
  • Answer patient calls to research and resolve billing issues in order to receive maximum profitability for our clients.
  • Schedule patients appointments, answer patient calls, route calls to appropriate staff and take messages.
  • Maintained physician schedules, answered patient calls, prepared referrals, and general office maintenance.
  • Communicate with nurses and/or doctors regarding patient calls or pharmacy calls about possible drug interactions.
  • Answered phones, assisted visitors, and appropriately screened and forwarded PBX and patient calls.
  • Direct heavy incoming patient calls, check patients in/out, and prepare medical charts.
  • Answer patient calls-research and resolve issues in order to receive maximum profitability fr clients.
  • Received and resolved high-volume of patient calls in many departments that I covered.
  • Manage sensitive patient calls with devotion and an extraordinary level of customer service.
  • Work the after hours voice mail box system and return patient calls.
  • Answered patient calls regarding benefits, claims, referrals and prior authorizations.
  • Answer incoming patient calls determining the immediate need of the patient.

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44. Internal Medicine

low Demand
Here's how Internal Medicine is used in Patient Service Representative jobs:
  • Schedule appointments for Obstetrics/Gynecology and Internal Medicine specialties; * In depth knowledge of insurance protocol and medical terminology.
  • Coordinated and maintained front office for Neurology, Cardiology, and Community Internal Medicine.
  • Cross-trained in multiple areas including reception and Community Internal Medicine.
  • Make appointments for Family and Internal Medicine as well as working in the Specialty Que and checking for referrals for appointments.
  • Cross trained in scheduling processes for Travel Medicine, Employee Health, Internal Medicine, Family Medicine and Dermatology departments.
  • Experience working in Family Medicine, Internal Medicine, OBGYN, Surgery, ENT, Pediatrics, Allergy Department.
  • Answer calls for Internal Medicine 1, 2 3 & 4, Dermatology, Family Practice and Pediatrics.
  • Call points include Internal Medicine, Primary Care Physicians, Family Practice, Pain Management, Neurologists etc.
  • Scheduled patient appointments for Family Practice and Internal Medicine Physicians, as well as general medical office procedures.
  • Process and coordinate physician schedules for 12 General Medicine practices, including Internal Medicine and other specialties.
  • Answered phones, scheduled appointments for Internal Medicine as well as all other departments throughout the clinic.
  • Provide general clerical support to the Internal Medicine Department in order to facilitate the clinical function.
  • Served on the sub- committee of the Catalyst Team for the department of Internal Medicine.
  • Assisted Internal Medicine Physicians with scheduling patient's appointments with accordance to site protocol.
  • Serve as initial point of contact in an outpatient, internal medicine clinic.
  • Assist over 30 Physicians daily in a fast pace Internal Medicine Multi-Specialty Clinic.
  • Work for physicians in internal medicine, pediatrics, specialty, and InstaCare.
  • Scheduled appointments for OB/GYN, Internal Medicine, and Infectious Disease patients.
  • Take all incoming calls for Primary Care, Internal Medicine and Geriatrics.
  • Assisted Practice Manager in day to day operations of Internal Medicine office.

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45. Direct Calls

low Demand
Here's how Direct Calls is used in Patient Service Representative jobs:
  • Direct calls to necessary person/area to ensure prompt problem resolution.
  • Answer the telephone in a professional and courteous manner according to UWMC standards; direct calls as appropriate.
  • Operate switchboard to effectively answer phone calls, take messages and direct calls to the appropriate area.
  • Answer telephones and direct calls to appropriate staff from a call center and with in site location.
  • Answer phones, direct calls, schedule appointments, assist patients, and general office duties.
  • Answer telephone and direct calls to appropriate areas, Train co-workers on an as needed basis.
  • Answer phones and direct calls where they needed to go or answer questions for the patient.
  • Answer all phone lines and direct calls to the appropriate areas, and filing.
  • Answer telephone, screen and direct calls, takes messages and provides information.
  • Answer telephones, direct calls and take messages for physician and medical assistants.
  • Answer phones, handles and direct calls to appropriate area or staff.
  • Answer telephone, screen and direct calls in a busy professional atmosphere.
  • Answer telephones, and direct calls to appropriate staff/patient follow-up calls.
  • Answer all calls using proper phone etiquette and direct calls accordingly.
  • Answer multiple line phone system, direct calls to appropriate staff.
  • Answer multiple phone lines and direct calls to proper departments.
  • Redirect calls to subject matter experts as defined in protocols.
  • Answer phone system, handle and direct calls appropriately.
  • Direct calls to appropriate parties in the Medical Group.
  • Answered switch board phone-line and redirect calls as needed.

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46. Patient Files

low Demand
Here's how Patient Files is used in Patient Service Representative jobs:
  • Adapted to and participated with company consolidation while seamlessly relocating hundreds of patient files.
  • Organized and maintained patient files within organization filing system.
  • Maintain patient files and confidential information.
  • Maintained accurate patient files and documentation.
  • Obtain patient, billing and insurance information in order to maintain current and accurate information in patient files and billing system.
  • Enter and scan data into the electronic medical records system (EPIC) and update patient files, according to policy.
  • Maintain patient files, data entry, and liaison work for patients, doctors, and pharmaceutical companies.
  • Collect past due's payments, review patient files and update with new insurance or personal information.
  • Create, update, retrieve and store patient files within the facility and several remote locations.
  • Create, update, and maintain patient files while performing data entry of patient insurance information.
  • Register patients, pull/ build patient files, answer phones, schedule appointments, etc.
  • Clean all paperwork, patient files off of providers desks and return as necessary.
  • Enter data into the information system and update patient files, according to policy.
  • Communicate with patients before and during initial visit in order to create patient files.
  • Registered patients into computer, ICD-9 codes, posted bills and maintained patient files.
  • Created and maintained confidential patient files; implemented patient records into the automated system.
  • Organized, file and maintained patient files in both electronic and hard copy.
  • Distributed medical records, scanned records into patient files & requested needed records.
  • Maintain electronic patient files, posting receipts and processing insurance claims for patients.
  • Collect patient files and extract information to fill out applications for medication assistance.

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47. Nextgen

low Demand
Here's how Nextgen is used in Patient Service Representative jobs:
  • Resolve escalations from patients and provide appropriate resolutions.-Utilize excellent computer skills including Microsoft Word and NextGen.
  • Maintained electronic patient medical records using NextGen.
  • Utilized NextGen electronic medical records system.
  • Scheduled appointments using NextGen system.
  • Perform tasks daily using ARIA and NextGen which include billing, collections and checking patients in and out.
  • Use EMR to send tasks and communications to appropriate provider team members in NextGen.
  • Schedule appointments for patients at check out and over phone using NextGen database.
  • Greet, check in, register and check out patients via NextGen system.
  • Schedule and reschedule appointments and tests for multiple doctors and locations using NextGen.
  • Manage all daily activities using the software NextGen Insurance verification through Gateway, EyeMed
  • Register patients with full demographic and financial information for the NextGen system.
  • Registered patients into the system (NextGen) and make changes accordingly.
  • Designated as local Super User for the NextGen electronic health record program.
  • Schedule and confirm patient appointments and medical coding using NextGen computer software.
  • Scheduled and confirmed patient's appointments and procedures using NEXTGEN software.
  • Access Protected Health Information (PHI) using the NextGen system.
  • Scheduled appointments using NextGen, balanced daily batches and maintained discretion.
  • Utilized excellent computer skills using Microsoft Word and NextGen.
  • Scanned patient demographics into the Epic or NextGen Systems.
  • Schedule patient appointments daily using the NextGen system.

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48. EHR

low Demand
Here's how EHR is used in Patient Service Representative jobs:
  • Ensured records met quality and risk-management requirements by participating in EHR Committee.
  • Entered patient demographic and insurance information into EHR, verified insurances.
  • Specialized in facilitating insurance referrals, authorizations, and charge entry, within NextGen EHR while using decision-making and teamwork skills.
  • Entered confidential personal health information and financial information into computerized system (EHR) with a high rate of accuracy.
  • Coordinate insurance referrals to specialists for patients as well and contribute to scanning of all medical files into EHR system.
  • Trained new incoming Patient Service Representatives on the front desk, phones, and EHR system.
  • Enhanced administrative skills by providing communication between patients, nurses and doctors using EPM and EHR
  • Create new accounts for new patients not currently in the NextGen (EHR) system.
  • Document telephone messages within the EHR and assign appropriate task(s) accordingly.
  • Use of EHR to obtain medication, doctor notes, and diagnostic codes.
  • Call 'no show' appointments to reschedule, make appropriate notations in EHR.
  • Experience with training users on EHR/EMR software system in-person and via web-based methods.
  • Migrated PHI into two types of EHR software both manually and electronically.
  • Provide Patient Services and Information* Cashier and Deposits* EHR Trained* BLS TrainedClerical duties
  • Facilitated ordering, scheduling and tracking of diagnostic tests within NextGen EHR.
  • Trained and developed new associates in using the GEMMS One EHR system.
  • Experience filing and scanning medical records and utilizing the NextGen EHR.
  • Processed patient orders for medical testing utilizing NextGen EMR/EHR software.
  • Scheduled appointments using EPM, note phone calls in EHR.
  • Worked with electronic charts (NextGen & EHR).

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49. Appropriate Departments

low Demand
Here's how Appropriate Departments is used in Patient Service Representative jobs:
  • Accelerate in the task of identifying and mitigating issues regarding registration and escalating them to appropriate departments and individuals.
  • Communicate effectively with appropriate departments regarding managed care benefits.
  • Refer Members to appropriate departments to coordinate benefits.
  • Registered patients for tests and procedures using networked database system and directed patients to the appropriate departments.
  • Send task to the appropriate departments and coworkers, register patients into system, problem solve.
  • Received approximately 80 calls per day from clients and transferred the calls to appropriate departments.
  • Provided patient statements, routed calls to appropriate departments if was no able to assist.
  • Answer external as well as internal phone calls and transferring to the appropriate departments.
  • Manage a switchboard of 10 lines and directing calls to appropriate departments and personnel.
  • Assisted in directing patients to appropriate departments and questions in an information desk setting.
  • Respond to patient billing or financial inquiries, directing to appropriate departments as necessary.
  • Open, sort and deliver mail, including interoffice correspondence to the appropriate departments.
  • Responded to patient billing or financial inquires, directing to appropriate departments.
  • Direct patients to appropriate departments when issues arrive within clinic are facility.
  • Check in patients as well as direct them to the appropriate departments.
  • Faxed and scanned appropriate documents, to the appropriate departments and EMR.
  • Directed patients to appropriate departments of the clinic after checking them in.
  • Respond to billing or financial inquiries and directing to appropriate departments.
  • Respond to financial inquires, directing to appropriate departments as necessary.
  • Answer and transfer phone calls to appropriate departments or staff.

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50. Insurance Cards

low Demand
Here's how Insurance Cards is used in Patient Service Representative jobs:
  • Verify all patients' insurance cards, review collection notes when insurance requires a referral/ authorization and eligibility.
  • Obtained appropriate documentation related to doctors visit and demographic verification such as Insurance Cards and other ID.
  • Obtain all necessary demographic information from patient, including photo id, insurance cards and additional necessary paperwork
  • Greet patients, obtain identification and insurance cards, perform insurance authorizations, validations and referrals.
  • Check in patients by scanning insurance cards, photo ID, new patient paperwork, and getting chart ready for appointment.
  • Scan all pertinent documents including physician orders, consents, insurance cards, and photo IDs into the document imaging system.
  • Verify insurance eligibility and obtain authorization for date of service, scan IDs and insurance cards into the system.
  • Verify demographic & insurance information in EPIC via open-ended questions: Scan & Index Insurance Cards within Star Panel.
  • Obtained copies of insurance cards, referrals, drivers license and other critical and confidential information when necessary.
  • Review and copy insurance cards, as appropriate, and send information to the Business Office.
  • Collect copies of insurance cards and photo ID's for input into patient's charts.
  • Collect co-pays, insurance cards, and paperwork to scan into the patient's chart.
  • Registered patients in system, collected co-pays, and copied all insurance cards.
  • Obtained proper photo identification and insurance cards to scan into patients' chart.
  • Scanned all the necessary documents, photo identification, insurance cards, etc.
  • Handle front desk reception check in/out patients, verify insurance cards and referrals.
  • Scan insurance cards, patient ID's, and other pertinent documents.
  • Copy insurance cards and ensure they are distributed to the appropriate people.
  • Provided data entry, verified demographics and scanned insurance cards.
  • Input referrals, authorizations, insurance cards into Application X-tender.

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20 Most Common Skill for a Patient Service Representative

Insurance Companies22.3%
Patient Care13.1%
Medical Records11.4%
Customer Service9.1%
Phone Calls6.3%
Patient Demographics4.9%
Front Desk4.8%
Data Entry4.4%

Typical Skill-Sets Required For A Patient Service Representative

RankSkillPercentage of ResumesPercentage
1
1
Insurance Companies
Insurance Companies
17.6%
17.6%
2
2
Patient Care
Patient Care
10.4%
10.4%
3
3
Medical Records
Medical Records
9%
9%
4
4
Customer Service
Customer Service
7.2%
7.2%
5
5
Phone Calls
Phone Calls
5%
5%
6
6
Patient Demographics
Patient Demographics
3.8%
3.8%
7
7
Front Desk
Front Desk
3.8%
3.8%
8
8
Data Entry
Data Entry
3.4%
3.4%
9
9
Patient Service
Patient Service
2.5%
2.5%
10
10
Scheduling Appointments
Scheduling Appointments
1.8%
1.8%
11
11
Patient Registration
Patient Registration
1.8%
1.8%
12
12
Patient Accounts
Patient Accounts
1.7%
1.7%
13
13
Check-In
Check-In
1.6%
1.6%
14
14
Hipaa
Hipaa
1.6%
1.6%
15
15
Hippa
Hippa
1.5%
1.5%
16
16
Check Patients
Check Patients
1.3%
1.3%
17
17
Triage
Triage
1.3%
1.3%
18
18
Medicaid
Medicaid
1.3%
1.3%
19
19
Computer System
Computer System
1.2%
1.2%
20
20
Medical Billing
Medical Billing
1.2%
1.2%
21
21
Office Supplies
Office Supplies
1.1%
1.1%
22
22
High Volume
High Volume
1.1%
1.1%
23
23
CPT
CPT
1.1%
1.1%
24
24
Radiology
Radiology
1%
1%
25
25
Greeting Patients
Greeting Patients
1%
1%
26
26
Medical Staff
Medical Staff
1%
1%
27
27
IDX
IDX
0.9%
0.9%
28
28
Outbound Calls
Outbound Calls
0.9%
0.9%
29
29
Telephone Calls
Telephone Calls
0.9%
0.9%
30
30
Icd-9
Icd-9
0.8%
0.8%
31
31
PSR
PSR
0.8%
0.8%
32
32
Clinical Staff
Clinical Staff
0.8%
0.8%
33
33
Financial Statements
Financial Statements
0.7%
0.7%
34
34
Patient Inquiries
Patient Inquiries
0.7%
0.7%
35
35
Veterans
Veterans
0.7%
0.7%
36
36
Appropriate Person
Appropriate Person
0.6%
0.6%
37
37
Patient Confidentiality
Patient Confidentiality
0.6%
0.6%
38
38
MRI
MRI
0.6%
0.6%
39
39
Patient Payments
Patient Payments
0.6%
0.6%
40
40
Billing Information
Billing Information
0.5%
0.5%
41
41
Payment Arrangements
Payment Arrangements
0.5%
0.5%
42
42
Patient Referrals
Patient Referrals
0.5%
0.5%
43
43
Patient Calls
Patient Calls
0.5%
0.5%
44
44
Internal Medicine
Internal Medicine
0.5%
0.5%
45
45
Direct Calls
Direct Calls
0.5%
0.5%
46
46
Patient Files
Patient Files
0.5%
0.5%
47
47
Nextgen
Nextgen
0.4%
0.4%
48
48
EHR
EHR
0.4%
0.4%
49
49
Appropriate Departments
Appropriate Departments
0.4%
0.4%
50
50
Insurance Cards
Insurance Cards
0.4%
0.4%

64,868 Patient Service Representative Jobs

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