Patient service representative jobs in Lake Charles, LA - 170 jobs
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Dental Scheduler
SWLA Center for Health Services 3.7
Patient service representative job in Lake Charles, LA
Job DescriptionSalary:
The Dental Scheduler is responsible for managing the appointment schedules for a dental practice. This role involves coordinating patient appointments, handling inquiries, and ensuring the smooth operation of the dental office's scheduling system. The Dental Scheduler plays a crucial role in maintaining patient satisfaction and optimizing the efficiency of the dental practice
Qualifications:
High school graduate required.
Certification as Dental Assistant a plus.
Previous experience in a medical or dental office setting preferred.
Must understand basic Medicare/Medicaid and insurance plans.
Must understand insurance verification, insurance eligibility and insurance payers.
Confident positive manner and appearance.
Strong customer service experience.
Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft) and Microsoft Office Suite
Attention to detail and accuracy in managing patient records and schedules
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to work in a fast-paced environment and handle stressful situations calmly and professionally
Employ correct grammatical English and write legibly in order to complete appropriate paperwork.
ESSENTIAL JOB FUNCTIONS
1. Schedules and confirms patient appointments via phone, email, and in-person
2. Manages the dental office's appointment calendar to maximize efficiency and minimize patient wait times
3. Coordinates with dental staff to ensure availability and proper allocation of appointment slots
4. Answers incoming calls and respond to patient inquiries regarding appointments, treatments, and office policies
5. Provides patients with pre-appointment instructions and post-appointment follow-up information
6. Sends appointment reminders and follow-up messages to patients via phone, email, or text
7. Pays attention to detail in regards to all aspects of job requirements.
8. Maintains accurate and up-to-date patient records in the dental practice management software
9. Verifies patient insurance information and ensures that necessary documentation is completed
4. Assists with patient check-in and check-out processes, including collecting payments and scheduling follow-up appointments.
10. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.
11. Knowledge of Medicare/Medicaid and commercial insurance plan benefits.
12. Works closely with dental assistants, hygienists, and dentists to ensure smooth patient flow and efficient use of resources
13. Communicates any scheduling changes or issues to the dental team promptly
14. Assists with the coordination of treatment plans and referrals to specialists as needed
15. Provides exceptional customer service to patients, addressing their concerns and ensuring a positive experience
16. Handle patient complaints and escalate issues to the Office Manager or appropriate staff when necessary
$32k-39k yearly est. 24d ago
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Scheduler, Marine
Venture Global LNG
Patient service representative job in Cameron, LA
Venture Global LNG (“Venture Global”) is a long-term, low-cost provider of American-produced liquefied natural gas. The company's two Louisiana-based export projects service the global demand for North American natural gas and support the long-term development of clean and reliable North American energy supplies. Using reliable, proven technology in an innovative plant design configuration, Venture Global's modular, mid-scale plant design will replace traditional designs as it allows for the same efficiency and operational reliability at significantly lower capital cost.
The Contract Marine Scheduler position is located in Cameron, LA.
Responsibilities:
Develop and maintain detailed construction planning schedules for new construction
Develop and analyze man-hour resources, equipment resources and cost loaded, time-phased schedules.
Prepare detailed plans and time scaled charts and diagrams
Monitor project progress against an established baseline
Provide impact analysis of schedule changes, identify schedule variances and opportunities and proactively develop mitigation strategies for the Project Management team
Maintain simplified logic schedules to highlight status of key interfaces for critical path review
Review third-party design and/or construction schedules
Provide progress reporting documents and briefing materials as required
Possesses master schedule system and project interface and integration understanding and appreciation for time frames necessary
Qualifications:
A Bachelor's degree in Construction Management, Engineering or any related field.
Minimum 10-years scheduling experience, 15 years or more is preferred, with 5-years in direct support of an active construction project,
Demonstrated experience scheduling the design and construction of large-scale, complex projects; including developing and managing a progress reporting methodology for a complicated design effort.
Demonstrated ability to understand a demanding, technical and complicated construction program; and the ability to communicate progress and issues to a technical- and management-level audience.
Experience with large-scale construction management type software
Experience with Time Impact Analysis for claims review
Experience incorporating field information into schedules and creating as-build schedules to measure project progress.
Working knowledge of Microsoft Office.
Proven accuracy, reliability and completeness in job accomplishment
Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience.
Demonstrate experience with Primavera P6 and associated schedule analysis software.
Venture Global LNG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
#LI-Onsite
$31k-54k yearly est. Auto-Apply 60d+ ago
P6 Scheduler
MMR Group 4.7
Patient service representative job in Cameron, LA
MMR P6 Scheduler
Company Culture:
At MMR, our most valuable assets are not our buildings or equipment, it is our family of employees with diverse backgrounds and experiences. Our investment in training programs and resources allows our employees to reach both their personal and professional goals. This is evident with MMR receiving numerous awards including “Best Place to Work” and consistently being recognized as one of the top Engineering News Record's “Annual Specialty Contractors.”
Organization Description:
MMR has served as the industry leader in instrumentation and electrical construction, maintenance, and technical services for over 30 years. Our diverse list of clients allows us the unique ability to work across industry lines in the oil and gas upstream and midstream as well as chemical and petrochemical downstream, industrial manufacturing, power generation, renewable energy, mission critical, heavy commercial, and energy storage sectors. MMR holds the proud distinction of being the largest privately owned “Open Shop” electrical and instrumentation contractor in the United States with over 30 branch offices including global locations in Canada, Qatar, and South America. For more information, please visit our website: ***************
Job Description:
MMR is seeking senior-level, highly qualified Construction Scheduler candidates. The job responsibilities include, but are not limited to, the following:
Interact with key project team members and client organization to develop project construction plans and master schedules, and detailed system turnover schedules.
Develop schedules using P6 software in collaboration with procurement, construction, and client representatives. Baseline existing projects to schedule and cost parameters and metrics.
Create WBS, Activity Coding, User-Defined Fields, and fully utilize other technical aspects of P6 software to develop detailed schedules using full CPM techniques and resource loading.
Understand and analyze durations and logic of all phases of the project to ensure credibility of the schedule and to clearly convey critical and near-critical paths.
Provide scenario “what if” planning and quantitative risk analysis of schedule.
Provide leadership in interactive planning sessions and host/attend schedule review meetings with project management, clients and other stakeholders.
Set up, prepare and maintain weekly/monthly project and program reports including quantitative progress and analysis, schedule performance, cost forecasting, cash flow forecasting.
Clearly convey information, actively communicate, and work in a collaborative environment.
Work with field personnel to develop plans and incorporate into master schedules
Required Skills and Qualifications:
Willing to travel
Minimum of 3-5 years' experience in industrial construction
Minimum of 3-5 years' experience using Primavera P6 software
Possess excellent communication and presentation skills
Extensive knowledge in Microsoft Office software including MS Project
MMR Group, Inc. and its affiliated companies ("MMR") is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, religion, sex, age, veteran status, genetic information or any other legally protected class.
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$33k-40k yearly est. 10d ago
Experienced Scheduler
CS Professional Employment LLC
Patient service representative job in Lake Charles, LA
Job Description
Receptionist / Scheduler - Must be professional and have a great attitude and personality. The right candidate will be able to multi task, very organized and an excellent communicator. Will be responsible for scheduling appointments, taking payments, answering phones, problem solving and any additional task needed to be a team player.
Someone with an associates degree is Preferred.
Must have prior clerical, Admin or Scheduler experience
Must be able to pass a drug screen and background
Must be able to work the hours needed
Hours - Mon 7:45 am - 5pm , Tues 7;45am - 5pm Wed 7:45 am 3:30pm Thur 7:45 am -5pm Fri 7:45 am 12:30pm
$30k-53k yearly est. 18d ago
Customer Service Representative
Default 4.5
Patient service representative job in Lake Charles, LA
Part-time Description
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.
Is the customer #1 with you?
Do you have an outstanding smile?
Are you a positive, up-beat person?
Do you provide personalized service that creates customer loyalty?
Can you sense what another person wants and needs before they ask?
Do you always live up to your commitments?
Do you like a fast-paced work environment?
Are you excited to provide a level of customer service unrivaled by the competition?
The customer servicerepresentative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.
Requirements
Responsibilities and Duties
Greet customers in a friendly, professional manner
Provide concierge services to pilots and customers including making reservations as required
Invoicing for services rendered to customers and pilots
Record customer preferences in Million Air CSI system
Proactive preparation for all incoming aircraft
Provides timely feedback to the company regarding service failures or customer concerns
Partner with line service team to meet and exceed customer's service expectations
Keep hospitality bar stocked with snacks and beverages
Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Customer focus- naturally outgoing/extroverted
Communicate with customers and employees in person, on phone, and through radio communications
Strong computer skills including Microsoft office products and point of sale programs
Basic mathematical knowledge
Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
Bi-lingual preferred
Reporting Relationship
This position reports to the Customer Service Manager
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
Must be able to lift 25 pounds
Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Position Type and Expected Hours of Work
This is a non-exempt position.
This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.
Travel
No travel is expected for this position.
Education, Experience, and Eligibility Qualifications
Customer service experience preferably in the service industry
High School Diploma or equivalent
Excel Data Base experience
Entry level position
Ability to work evenings weekends, and holidays
Acceptable driving record
Ability to pass a background check
Zero tolerance drug free employer includes pre-employment and random screening
Benefits
Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.
AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Pay: $15.00 per hour
$15 hourly 60d+ ago
Electric Power Sales and Service Representative
All Job Postings
Patient service representative job in Lake Charles, LA
POWER UP YOUR CAREER WITH LOUISIANA CAT
Louisiana Cat has been proud to represent Caterpillar for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here!
THE OPPORTUNITY
We are looking for a Electric Power Sales and Service Rep for our Electric Power Division. This position will cover the Southwest Louisiana Territory. The person in this role is primarily responsible for growing Louisiana Cat's parts and service business through developing relationships and adding customers in selling Customer Value Agreements (CVA's). The person in this role will be responsible for consultative sales providing Electric Power solutions, including generators, pumps, engine driven equipment, and switchgear, for customers across Louisiana.
YOUR CONTRIBUTION
Provide Electric Power solutions for our customers through your knowledge of Louisiana CAT products
Conduct Electric Power inspections based on Caterpillar company standards
Analyze leads and build efficient call plans to sell solutions to both new and stablished customers.
Consult with customers about CAT Electric Power life cycles, maintenance process and replacement parts solutions
Work cross-functionally and collaborate with Parts & Service Department and Electric Power divisions to meet customer needs
YOUR VALUE
You will serve as a sales consultant for customer accounts in your defined territory
You will have the sales tools and building blocks to BUILD A CAREER here at Louisiana CAT
You will collaborate with your Sales Management / General Manager to establish sales goals on monthly, quarterly and annual basis
MOST IMPORTANT QUALIFICATIONS
Required: Strong sales consultative communication as role is a "customer-facing" position
Required: Strong knowledge and skills of Microsoft Office software including Outlook
Highly Preferred: Knowledge or experience using CRM (Customer Relations Management) software such as Salesforce.com
Highly Preferred: Knowledge of Caterpillar product lines is strongly desired; other Heavy Equipment experience is helpful
Preferred: Bachelor's Degree
JOB FACTS
Ability to act as a sales consultant conducting physical hands-on inspections
Ability to travel within the state of Louisiana and valid U.S. Driver's License with clean MVR (Motor Vehicles Record)
LOUISIANA CAT BENEFITS
Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
Short- and Long-Term Disability Insurance
Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
401K Plan with Company Match
Paid Holidays & Vacation
Technician Tool Loan Program up to $2,000
Safety Boot / Safety Prescription Glasses Allowances
Employee Discounts
Credit Union
Technician Career Development Program - Shop & Field Service Training
SAFETY IN ALL WE DO
We require strict compliance with PPE (personal protective equipment) safety regulations.
We maintain compliance with all Federal, State and Local safety and company regulations.
All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
Louisiana Cat is a drug-free workplace, including marijuana and THC products.
WHY PEOPLE JOIN LOUISIANA CAT
We are dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.
We are known for creating lasting partnerships, guided by our strong company values, customer experience culture and safety standards.
We are committed to the long-term growth and success of both our employees and customers.
We have energy, focus and passion delivering results because what we do impacts our customers each and every day.
We work across Construction, Electrical Power, Industrial, Marine Engines and Oil & Gas industries.
We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana Cat.
We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs.
WHO WE ARE
We are a growing organization focused on creating a positive impact on our employees, customers and communities in which we operate. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90+ years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.
ADDITIONAL INFORMATION
Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information
Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information
Pay Transparency Nondiscrimination Provision: click here for more information
Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.
$50k yearly 60d+ ago
Patient Service Representative
West Calcasieu Cameron Hospital 4.0
Patient service representative job in Sulphur, LA
Insures the clerical output of the department, as indicated by the Radiology Technical Director, is prepared and processed. Assists in departmental function requirements such as patient transportation, scheduling, monitoring stock levels and maintain patient flow.
Educational Requirements:
Must possess as a minimum a high school diploma; it is preferred that this individual have a concentration in business curriculum.
Experience Requirements:
Must be able to communicate effectively in both oral and written capacities and possess a working knowledge of current radiological terminology and departmental procedures.
$29k-32k yearly est. 60d+ ago
Patient Services Coordinator (Lake Charles, LA)
Starkey 3.8
Patient service representative job in Lake Charles, LA
Are you ready to be the heartbeat of our clinic and the ultimate guide on the journey to better hearing? As our Patient Care Coordinator, you'll be the friendly face that patients can rely on for a seamless experience from start to finish! You'll juggle everything from managing schedules and patient accounts to organizing exciting events that keep our community engaged. With your knack for creating an inviting atmosphere and your passion for exceptional service, you'll play a vital role in our clinic team, ensuring that every patient feels valued and heard. If you're ready to make a real impact while having fun in a dynamic environment, we want to meet you!
At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.
The Patient Care Coordinator (PCC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PCC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources.
Our Culture
An experienced team built around a culture of professional growth and knowledge-sharing.
We celebrate innovation - providing our patients with the most innovative technology and the most effective hearing devices.
We serve with passion, purpose and excellence.
Total Team Approach - Our staff functions together as a cohesive group of hearing professionals.
We coordinate the individual expertise of all staff members to provide the best possible care for our patients.
You Will Ensure a Positive Patient Experience
Immediately acknowledge, greet and service all guests in a friendly, professional manner.
Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
Utilize elevated customer service approach and communication style when working with patients.
Direct and answer calls in a timely, professional fashion.
You Will Provide Administrative Assistance
Strategically manage patient schedule on behalf of Clinic Team.
Understand, support and track current marketing initiatives for the clinic.
Organize office, maintain supplies, and ensure accurate patient files.
Protect Patients Privacy, collect insurance information, and complete insurance Authorization.
Maintain day-to-day operational procedures.
You Will Complete Varied Tasks
Lead Morning Huddle on behalf of Clinic Team at the start of each day.
Make deposits (transportation required) and maintain cashbox.
Reconcile all deposits daily and report weekly.
Results- Performance measures (How to Measure Success)
Customer Retention - Measured by active customers as a percentage of clinic total customers.
Patient Referrals - Measured percentage of referrals from your active customer database.
Same- or Next-day New Patient Appointments - Measured by the number of days ‘wait time' for Hearing Consultation.
Days Sales to Cash - Measured by the number of business days payments are outstanding.
Maximized Opportunities - Measured by the percentage of Hearing Consultations completed with a companion (to scheduled).
Other Duties (Non-Measurable)
Support Northland Employee Corporate and/or Department guidelines.
Check and verify quality.
React to change productively and handle other essential duties as assigned.
Assist with development of clinic performance.
You Will Need
High school diploma preferred or equivalent work history.
1-2 years' experience in a customer service or retail position preferred.
Proficient computer skills and knowledge of Microsoft Office Programs.
Industry familiarity encouraged.
Ability to manage all confidential information with complete discretion.
________________________________________
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
Salary and Other Compensation
:
The hourly rate for this position is between $15.55 - $19.18 / hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for commissions based upon performance results. There is no guarantee of payout.
Benefits
:
The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and 6 paid holidays annually.
#LI-CS1
#Audibel
$15.6-19.2 hourly 12d ago
Customer Service Rep(0567) - 2018 Gerstner Memorial Dr
Domino's Franchise
Patient service representative job in Lake Charles, LA
As an RPM Customer ServiceRepresentative (CSR), you are the first and sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create smiles by making lives easier. Your professionalism and optimism are vital to creating a pleasant experience for Customers. You are the face of Domino's.
WHAT DO CSRs DO?
· Provide a fun, happy, and exciting environment for our Customers while taking orders.
· Uphold and represent a rock-solid brand image.
· Ensure our stores are kept clean and sanitized for our Team and Customers.
· Get into the action and make perfect product all the time. · Learn organizational and inventory skills.
· Provide amazing Customer service.
· Execute time management skills and the ability to multi-task in a competitive work environment.
· Help be part of the pizza industry that is leading in technology by using the most advanced equipment.
· Demonstrate your own style while working in a diverse work environment.
· The ability to take ownership in resolving problems.
· Operate all equipment inside the store.
WHAT'S IN IT FOR YOU?
· Join a winning Team who is the best pizza company in the world & in every neighborhood!
· Complete all RPM world class training programs to ensure you are set up for success in your role.
· Work flexible fun hours and enjoy great product discounts.
· Opportunity to continue your development through RPM Pizza College.
· This is the first step for many to owning your own Dominos store.
· Learn team building and problem-solving and develop your skills for the future.
· Opportunity to give back to the community through partnerships and donations.
· Variable hourly (meaning hours vary by week) position with competitive pay.
· Medical, dental, vision insurance available if CSR averages 30 or more hours per week during a designated 9 month measurement period.
· 401K program available.
Qualifications
HOW CAN YOU QUALIFY?
· You must be 16 years of age or older (with a work permit in some areas) and possess a willingness to learn.
· Strong communication and basic math skills to count change.
· Be outgoing, have a positive, upbeat attitude with strong communication and verbal skills.
· Ability to stand, walk, sit, carry, use machines, and lift up to 25 pounds.
· Apply on jobs.dominos.com
Additional Information
All your information will be kept confidential according to EEO guidelines.
$24k-32k yearly est. 11d ago
Customer Service Representative - Lake Charles, LA
Kedia Corporation
Patient service representative job in Lake Charles, LA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$24k-32k yearly est. 60d+ ago
Customer Service / Sales Representative
RNR Tire Express and Custom Wheels
Patient service representative job in Lake Charles, LA
Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process.
As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff.
The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential.
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. More Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities
* Making sure that your store meets sales targets / goals
* Running promotions
* Managing stock levels
* Reviewing all Sales Rental Orders for compliance and approval
* Analyzing sales figures
* Create goals and sales strategies
* Contacting all prospects daily from prior interests with RNR
* Forecasting future sales
* Dealing with customer service opportunities
* Maintain competitor sales and promotions knowledge
* Training store associates
Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth.
We offer competitive base pay, commissions, bonuses and a complete benefits package.
Other Requirements:
Valid State Driver License with a clean driving history
We conduct drug screen, & background check
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity. Special Instructions Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
$24k-32k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Nicholas Reina-State Farm Agent
Patient service representative job in Lake Charles, LA
Job DescriptionBenefits:
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer ServiceRepresentative - State Farm Agent Team Member with Nicholas Reina - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$24k-32k yearly est. 30d ago
Customer Service Representative
Vidrine Pharmaceutical Group LLC
Patient service representative job in Lake Charles, LA
Job Description
About Company:
PHILOSOPHY
Our priority as a company is our patients come first. Our hallmark product is CARING. Our goal is to provide Pharmacy Care and Support for the patient, family, care givers, and health care team members.
As our company works toward becoming the BEST OPTION in the health care arena, our goals will include the development of individuals serving on our team. Our representatives believe that each person has been given a special talent or ability that is unique to that individual. Accordingly, in-service programs, self-study materials and information, along with teaching and training seminars, are made available to employees to assist and encourage growth and proficiency in our health care niche.
MISSION STATEMENT
It is our company mission to be regarded as a "first response" resource in helping turn medication dosing PROBLEMS into successful SOLUTIONS.
Boudreaux's New Drug Store has a mission to provide accessible, compassionate, and exceptional pharmaceutical care to every patient we serve. We are dedicated to promoting health and wellness within our community by offering personalized medication to best suit the needs of the individual. Our expert guidance and commitment to customer service allows us to be the trusted partner in optimizing the quality of life for our customers. Our goal is to consistently exceed expectations, foster enduring relationships, and create a positive experience for everyone within our community and beyond.
At Boudreaux's New Drug Store, our vision is to become the staple in pharmaceutical care and to be recognized for our unwavering dedication to enhancing the health and wellness of every individual we serve. We aspire to be the model for excellence in the healthcare industry, crafting innovative solutions and setting new standards of excellence in patient care. Our vision encompasses a future where Boudreaux's leads the field in medical expertise and care. We want each customer to take control of their health journey and allow our pharmacy to support their commitment with compassionate expertise and care. Through continuous growth, collaboration, and expert advice, we envision a healthier future for each individual we serve.
Boudreaux's New Drug Store will serve the patient-physician need by preparing CUSTOM FORMULATIONS. Upon physician request, medications will be prepared according to the patient's demographic and specific etiological requirements.
At Boudreaux's New Drug Store, our philosophy is founded on the belief that every individual deserves access to comprehensive pharmaceutical care that goes beyond dispensing medication. We view pharmacy as the leader in correcting patients' well-being and their overall health. By integrating evidence-based and personalized medication, we believe that illnesses are curable based on one's determination and the help of medical professionals.
Relationships and agreements with other health care professionals are entered into with the goal of improved patient outcomes.
Areas of focus in pharmaceutical care will include but are not limited to, medication problem-solving, customized hormone replacement therapy for men and women, diabetes (shoe program), wound care, pain management, nutraceutical support, drug regimen reviews, and medication case management.
CORE VALUES
Our first priority is our patients and their families.
ALL patients are treated with dignity and respect.
We meet the needs of our patients as they define them by listening and responding accordingly.
Patient complaints are resolved the same day.
We respond positively to customer requests.
All telephone calls are answered before the third ring.
No person is on hold longer than 45 seconds.
All staff smile when speaking with patients.
We greet our patients when they enter the pharmacy.
About the Role:
The Customer ServiceRepresentative plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and support. This position involves addressing customer inquiries, resolving issues, and processing orders efficiently in a fast-paced environment. The representative will act as the primary point of contact for customers, fostering positive relationships and enhancing the overall customer experience. By effectively communicating both verbally and in writing, the representative will help customers navigate their accounts and understand our products and services. Ultimately, the goal of this role is to contribute to the company's reputation for outstanding customer service and to drive customer retention and satisfaction.
Minimum Qualifications:
High school diploma or equivalent.
Proven experience in a customer service role, preferably in a call center environment.
Strong verbal and written communication skills.
Preferred Qualifications:
Experience with customer relationship management (CRM) software.
Familiarity with order processing systems.
Bilingual abilities are a plus.
Responsibilities:
Respond to customer inquiries via telephone and email in a timely and professional manner.
Resolve customer issues and complaints by identifying the root cause and providing effective solutions.
Process customer orders accurately and efficiently, ensuring all details are captured correctly.
Maintain customer accounts by updating information and tracking interactions in the system.
Collaborate with team members and other departments to enhance the customer experience and streamline processes.
Skills:
In this role, the ability to work in a fast-paced environment is essential, as representatives will handle multiple customer inquiries simultaneously. Verbal communication skills are utilized daily to engage with customers, ensuring they feel heard and valued. Problem resolution skills are critical for identifying issues and providing effective solutions, which directly impacts customer satisfaction. Oral and written communication skills are employed to convey information clearly and accurately, whether on the phone or through email. A positive attitude is vital, as it helps create a welcoming atmosphere for customers and encourages repeat business.
$24k-32k yearly est. 19d ago
Patient Care Coordinator
Lake Detox
Patient service representative job in Lake Charles, LA
Job Description
If you have administrative/clerical experience in a medical office, and you have a compassionate, caring heart, then we have a fantastic career waiting for you. Apply today to join our successful, growing work family and become part of a life-changing patient care team. We have an opportunity for an experienced Patient Care Coordinator to join us and make Lake Wellness Center their new "work home".
Please be sure to submit a complete resume with employment dates. For immediate consideration, send your resume through this job posting. If you are unable to apply via this job post, you may fax your resume to ************. No phone calls or in person visits please so we may focus on patient care.
This position is in Lafayette, Louisiana (requires travel to Lake Charles starting 2023).
You must have the following education, skills and experience to be considered:
Minimum of high school diploma or equivalent. Bachelor's Degree in related field preferred.
Minimum two years of experience working in the front office of a healthcare organization.
Two years of experience in addiction treatment or dual-diagnosis preferred.
High energy with engaging personality and strong people skills.
Must be able to meet deadlines and work under pressure in a complex and changing environment
Must be able to work collaboratively with other divisions, departments and service lines to support the overall mission of the company.
Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
Exceptional and demonstrable customer service skills.
Ability to multi-task and successfully prioritize workload.
Excellent problem solving and decision-making skills.
Willingness and ability to work in a fast-paced working environment.
Working knowledge of Microsoft Word, Excel, and Outlook.
If you join our team, you'll enjoy the following responsibilities:
Answers all incoming calls and routes appropriately.
Schedules initial and follow-up MD appointments in a way that maximizes physicians' schedules.
Completes benefits verification for new admits.
Checks updated benefits information prior to each patient appointment to calculate the correct co-pays and deductibles to collect from patients at each visit.
Collects MD copays, late fees and out of pocket payments, and enters all payment data into the electronic patient record.
Completes billing and collections tasks accurately to include, but not limited to daily sheets, superbills, deposits, weekly summary sheets, etc.
Reconciles billing and uploads accurate daily sheets by close of business the following day.
Pulls daily IOP attendance reports and reviews for accuracy.
Enters new inquiries into the electronic system and schedules initial assessment appointments when applicable.
Creates requisitions for toxicology and/or blood testing.
Secures identification and insurance card of patients presented for an assessment and uploads them into the EMR once the patient admits.
Faxes MD orders to the nurse or appropriate vendor(s).
Updates demographic forms and insurance information monthly for IOP patients.
Pulls daily MD schedule report and makes appointment reminder calls as needed.
Works with clinical and medical staff to complete and sign all required documentation.
Serves as the clinic's liaison with the home office to ensure the local site has all supplies, equipment, etc., required to provide effective patient support. Submits purchase order requests as necessary.
Sends clinic's mail to the home office weekly via FedEx. Scans items of immediate importance to the home office prior to the weekly FedEx delivery.
Greets patients entering facility and ensures timely start of scheduled meetings with physicians.
Obtains patient information releases and sends/receives information as required and approved.
Completes Release of Information forms for patients requesting medical records and emails the forms to medical records staff.
Assists with patient's insurance paperwork, disability paperwork and COBRA paperwork.
Follows up with discharged patients as needed.
Performs other duties as assigned within the limitations of position including, but not limited to, special projects and administrative tasks.
Works flexible schedule as needed.
Our robust benefit package includes multiple paid time off options, medical, dental, vision, life/AD&D, short & long term disability, accident, critical illness and more for you and your family.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Benefits:
Dental Insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8-hour shift
Monday to Friday
Work Location: In person
$12-15 hourly 26d ago
Customer Service Representative (On-site Call Center Position)
First Federal Bank of Louisiana 3.7
Patient service representative job in Lake Charles, LA
First Federal Bank of Louisiana is currently seeking a Call Center Representative in the Call Center Department. The position is located at the Main Office in Lake Charles, Louisiana. This is not a remote position.
About Us
First Federal Bank of Louisiana is a full-service, locally owned community bank that has helped build the communities we serve for over 75 years. With over one billion dollars in assets and 16 offices currently serving multiple parishes across Southwest and Central Louisiana, we are proud to offer our customers comprehensive retail and commercial products as well as investment services to meet all of their financial needs. Empowering people and places to realize and attain their dreams is what our community-first banking is all about, and that's what our team strives to do in the communities we serve each and every day. Visit ************** to learn more. Member FDIC, Equal Housing Lender.
Position Summary
Independently handles routine employee and customer inquiries with a goal of first point contact resolution and limited escalation while maintaining quality communication. Performs a range of customer service-oriented communication by telephone, email, chat, message, phone, or fax, as well as various operational background duties.
Essential Duties & Responsibilities include, but are not limited to, the following:
Builds rapport with customers, uses proper telephone etiquette and protects the institution by keeping customer information confidential
Processes incoming mail; processes address changes; validates detailed information
Performs account maintenance; produces follow up documents pertaining to check orders, stop payments, and unauthorized affidavits
Assists with customer tax levies
Provides support regarding end of year tax forms
Researches and resolves customer complaints; provides follow-up
Provides support for electronic banking products and services; troubleshoots issues as needed
Processes verification of accounts
Recognizes, documents, and alerts supervisors of trends in customer calls
Orders and distributes branch deposit account supplies
Assists in scheduling and training, as directed by supervisor
Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy.
Contributes to team effort by accomplishing related duties, as assigned
Minimum Qualifications
High school diploma or GED,
A minimum of one (1) year customer service experience. Call Center and/or banking experience is preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a basic summary of the knowledge, skill, and/or ability required. The full is attached as a pdf to this job posting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties & Responsibilities
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer
The employment policy of First Federal Bank and its subsidiaries is to provide an equal employment opportunity for all employees and job applicants without regard to race, color, religion, sex, national origin, age, individuals with disabilities, protected veteran status, sexual orientation, gender identity, genetic information, or any other legally protected characteristics or activities in accordance with applicable laws.
$27k-31k yearly est. Auto-Apply 60d+ ago
Customer Service Representative: Lake Charles, LA
American Cash Advance 4.1
Patient service representative job in Lake Charles, LA
We are looking for the Best of the Best Full-Time Customer ServiceRepresentative: Lake Charles, LA Do you have a passion for helping people?Are you always looking for a better way of doing things?Do you embrace change and adapt well under pressure?If you answered yes to the above questions, please continue reading.
American Cash Advance has been a leading cash advance company, helping people get from their current emergency to their next payday for more than 20 years. We pride ourselves on hiring the best of the best and creating a culture of ambitious self-starters who are always willing to go the extra mile for both the customer and the company.
Thanks to our staff's unique way of embracing change and adaptability, the recent pandemic allowed our essential services to remain open with continued opportunities in our communities' workforce.
Your primary job responsibilities would include, building exceptional customer relationships, marketing to gain new customers, reviewing accounts for accuracy and needed updates, funding loans, collections, and customer acquisitions.
Other job responsibilities include but are not limited to; working closely with and supporting others in a positive, team environment to enhance the customer experience, maintain a clean and professional office environment, safe guarding company monies & property, assist in managing P&L's, adhering to all company policies, procedures, creed, and industry laws, staying up to date on all company trainings, and industry laws, calling and documenting calls to past, present, and future customers, educating customers on the term and conditions of the contract, follow instructions and respond to management direction and report for work on time, as scheduled and ready to begin your work day.
Experience in the industry is welcome, but not necessary. You'll gain loads of experience, but before you do you should already possess the following skills:
Math Skills: including the ability to count money
Social Skills: including the ability to engage & interact professionally.
Problem-Solving Skills: including the ability to negotiate payment terms.
Communication Skills: including the flexibility to work with different personalities.
Computer Skills: ability to use computer programs required to process day to day transactions.
Clerical Skills: including the ability to file folders, answer phones, scan and copy paperwork.
Organization Skills: including the ability to utilize filing systems.
Other Requirements:
Must be 18, have a valid driver's license, dependable vehicle, eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, and reference check. We are an equal opportunity employer.
Excellent Benefits including:
Health Insurance (up to 80% of premiums paid by company)
Other insurances include, Dental, Vision, Life, Long & Short-Term Disability, and more!
401K
Paid Holidays
Paid Vacations!
Paid All-Purpose Time Off
Paid Training
Advancement Opportunity!
Unlimited Earning Potential and more!
If you think you have what it takes to be a part of our dynamic team, please apply today!
For more information about American Cash Advance visit our website at ***************************
View all jobs at this company
Patient service representative job in Moss Bluff, LA
Job Title:
Patient Access Representative
Scheduling patients
Insurance verification
Point of service collections
Electronic medical record data entry
Answering phone calls
REQUIREMENTS:
Experience: Previous medical office experience preferred. EMR experience preferred.
Education requirements: High School diploma or equivalent.
$20k-24k yearly est. 20d ago
Customer Service Representative
HASC Personnel Services
Patient service representative job in Sulphur, LA
JOB TITLE:
Customer ServiceRepresentative
DEPARTMENT:
Training
CSRs represent our organization and are the face of our company. Customer servicerepresentatives respond to customer inquiries via telephone and face-to-face meetings. The CSRs meet the needs of customers by providing quality service. The list below is not comprehensive of all potential job duties. Other duties may be assigned as needed.
Essential Job Responsibilities
Customer Transactions
Ensure a smooth check-in process for students
Answer phone calls and help customers with questions or concerns
Assist with company inquiries and scheduling issues
Maintain confidentiality regarding students' information.
Maintain a positive and professional attitude with customers
Teamwork
Work with other CSRs to answer phone calls in a timely manner
Set up and break down instructor-led courses
Lab Monitoring
Observe student behaviors in the training rooms and computer labs
Ensure the integrity of the testing processes is not compromised
Assist students with questions and concerns
Walk and stand for extended periods of time while monitoring students
Encourage positive client learning and ensure customer service standards are upheld
Live Online Proctor
Checks in trainees and verifies identification prior to testing
Monitors trainees throughout training event
Communicates lab rules and policies to trainees as needed while proctoring to ensure adherence to HASC rules and policies
Explains the course and/or exam processes
Assists trainees with technical assistance related to course navigation, login process, or equipment setup
Understands testing procedures for each exam and adheres to company quality and security measures
Reports suspected irregularities or trainee behavior to management immediately
Responsible for maintaining professional and respectful demeanor
Assists with covering for lunches and breaks
Reports all course problems or discrepancies in a timely and efficient manner to the Supervisor of Live Online Proctoring
Performs other duties as assigned
Opening and Closing Lab
Ensure labs are functional and operating in the mornings
Print class rosters each morning and prepare for students
Sanitize testing areas at end of each day
Arm and disarm facility as assigned
Additional Daily Lab Duties
Ensure testing areas are sanitized between customers
Communicate and coordinate with front counter Customer ServiceRepresentatives
Score tests for select courses
Troubleshoot computers when customers experience difficulties
Competencies
Communication Proficiencies
Troubleshooting and multitasking
Technical Capacity
Customer/Client Focus
Problem Solving/Analysis
Teamwork Orientation
Preferred Skills & Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or GED diploma, or six months to a year related customer service/cash handling experience, or equivalent combination of education and experience.
Language Skills
Ability to understand, read, write, and speak English. Individuals with the ability to speak Spanish are beneficial.
Reasoning Ability/ Decision Making
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge and proficiency in Microsoft Word, Excel, and PowerPoint. Individuals should also have knowledge of Microsoft Outlook, internet software, and other applications. (i.e. OMNI, S2V)
Physical Demands
While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee frequently is required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
This job is typically in an office environment and may also require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reporting Responsibilities
The Customer ServiceRepresentative reports directly to the Operations Manager or site Supervisor. This position does not have direct reports.
$24k-32k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Sam Bowers-State Farm Agent
Patient service representative job in Sulphur, LA
Job DescriptionBenefits:
Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer ServiceRepresentative - State Farm Agent Team Member with Sam Bowers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$24k-32k yearly est. 3d ago
CSR Customer Service Representative (Cashier)
Gas Express 3.8
Patient service representative job in Lake Charles, LA
Summary: Customer ServiceRepresentative reports to the Store Manager. The CSR is responsible for assisting the
Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.
Essential Sales Duties and Responsibilities
Provide Excellent Customer Service Skills in all interactions
Ensure all Cash handling policies are followed explicitly.
Restock all store items as directed by Store Manager or customer needs.
Plus sell to every Customer, regardless of what they purchase.
Perform all duties related to serving our customers.
Provide training assistance to new CSR's.
Provide prompt, courteous customer service and resolve customer issues on shift.
Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
Front and face all product to create a visually attractive display for our customers
Review, complete and suggest changes to all build-to's.
Provide feedback for the fast food service area of the store.
Complete reports assigned by the Store Manager.
Accept applications to be considered for employment.
Follow company procedures when working with vendors including checking in order and verifying quantities.
Adhere to all company policies and procedures.
Prepare and finalize shift close-out reports.
Inspect store facilities/equipment for safety, cleanliness and proper working order.
Complete all price changes and promotional price changes.
Document and report a safety incident or injury.
Document and report a maintenance request.
The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.
Requirements
Minimum Qualifications and Prerequisites
High School diploma or GED preferred.
Outstanding customer service skills.
Have reliable transportation and can arrive at the store on time.
Has a positive attitude and promotes the company and is a team player.
Must have basic computer skills.
Must be well organized and manages time well.
Possess good people interaction skills.
Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.
$24k-32k yearly est. 60d+ ago
Learn more about patient service representative jobs
How much does a patient service representative earn in Lake Charles, LA?
The average patient service representative in Lake Charles, LA earns between $25,000 and $37,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in Lake Charles, LA
$30,000
What are the biggest employers of Patient Service Representatives in Lake Charles, LA?
The biggest employers of Patient Service Representatives in Lake Charles, LA are: