Patient service representative jobs in Massachusetts - 3,162 jobs

Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. SUMMARY Under direct supervision, provides support within a clinical department with primary responsibility for phone coverage and outreach calls, scheduling for the department, greeting patients and monitoring the waiting room, handling the check-out process including follow-up appointment scheduling. Delivers excellent customer service and strengthens the patient/clinician relationship. Works to improve clinical operations through coordination of contact between team clinicians, patients and, when needed, referrals outside the unit. EDUCATION/LICENSES/CERTIFICATIONS High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required or certification in medical office administration required. Associate's degree or graduate of certification in medical office administration program preferred. EXPERIENCE Experience typically acquired though one year of experience in a clinical or customer service setting as determined by the department (a bachelor's or associate degree may be substituted for experience). Computer experience required with the ability to use word processing and spreadsheet programs. Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required. SKILLS Able to communicate in a professional and appropriate manner. Strong interpersonal, customer service, time management, and organizational skills required. The hourly range for this role is $18.86 to $28.28 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. Atrius Health complies with all minimum wage laws as applicable. In addition to your salary, Atrius Health offers benefits such as, a comprehensive benefits package, incentive, and recognition programs. No matter where or when you begin a career with Atrius Health, you'll find a far- reaching choice of benefits and incentives. Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. Applicants will receive consideration for employment without regard to race, national origin, gender, age, color, sex, religion, disability, veteran status, sexual orientation and gender identity and/or expression, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Benefits Include: Up to 8% company retirement contribution, Generous Paid Time Off 10 paid holidays, Paid professional development, Generous health and welfare benefit package.

Customer Service Representative Length: 6-12 Month Contract *Please no agencies. Direct employees currently authorized to work in the United States - no sponsorship available. *Must work onsite in Andover, MA Job Description: As the Customer Service Representative, you will manage daily client deliverables for one or more accounts, ensuring exceptional customer satisfaction and efficient resolution of issues. Working in a high-volume call center environment, you will process orders, address inquiries, and build strong professional relationships with customers and internal teams. This role demands excellent problem-solving skills and the ability to capture and escalate customer requirements effectively. Essential Duties and Responsibilities: Process sales orders, RGAs, and credits in a high-volume call center, ensuring accurate methods and procedures are followed. Resolve product shortages and complaints, offering professional alternative solutions when necessary. Investigate, verify, and release order holds related to credit issues, pricing discrepancies, shipping concerns, and part identification problems. Coordinate communication between customers and manufacturing/shipping departments to ensure timely order fulfillment. Build and maintain professional relationships with internal and external customers. Collaborate with the Technical Support team to resolve customer-reported issues. Manage new and existing customer accounts as identified in the database. Qualifications: High School Diploma or equivalent. 3+ years of experience in a high-volume customer service environment. Experience with SAP S/4HANA. Experience with order entry and expediting orders. Familiarity with ERP systems. Excellent verbal and written communication skills. Strong customer service skills and ability to handle stressful situations tactfully. Detail-oriented with a high degree of accuracy. Ability to work well in a team environment. Basic proficiency in Microsoft Excel, Word, and PowerPoint. Physical Requirements: While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus. POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment. Come see why DPC has achieved: 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee's Choice - Best Places to Work' by Glassdoor. Voted ‘Best Staffing Firm to Temp/Contract For' seven times by Staffing Industry Analysts as well as a ‘Best Company to Work For' by Forbes, Fortune and Inc. magazine. As you are applying, please join us in fostering diversity, equity, and inclusion by completing the Invitation to Self-Identify form today! ******************* Job #18219

Under general supervision the Patient Hospitality Service Representative is responsible to transport, operate and maintain the Retherm (thermal trays) cart and its companion cart, provide individualized meal service to every patient, assemble patient meal trays following diet orders ensuring diet accuracy. Consult with nursing staff to maintain accurate patient information. Collect patient meal trays. Follow established sanitation procedures for cleaning the Retherm Cart, companion cart, serving utensils, trays, dishes and miscellaneous items used on the cart. Maintain and deliver nourishment supplies as ordered to patient floor units. Follow established guidelines for food items in patient units. Record food, refrigerator and freezer temperatures daily to ensure food safety. Position: Food and Nutrition Rep Department: Food & Nutritional Services Schedule: Per Diem, Day/Eve and Rotating Weekends and Holidays ESSENTIAL RESPONSIBILITIES / DUTIES: This position involves working independently. The individual must possess pride of ownership for the cart and the service that he/she provides to the patients, ensuring patient meal satisfaction is met. He/she must be self-motivated and self-directed and work well alone or in a group setting. He/she must be able and willing to perform multiple task assignments. He/she will occasionally be requested to mentor and train new employees. Duties include: * Assemble meal service cart and its companion cart with all food items and condiments to match menu and diet orders. * Adhere to safe food handling practices while maintaining food's proper temperatures. * Program and operate cart to refrigerate, heat and hold temperatures of food. Notify supervisor of malfunctioning of equipment upon observance. * Transport meal cart and its companion cart without assistance to designated patient unit within scheduled time. Avoid unnecessary damage to cart, it's equipment, the building's walls, elevators and doorways. * Consult with nursing staff about any changes to patients that may affect meal service. Obtain all necessary information in writing by a nurse or physician. Refer complaints or problems to Patient Services Manager or Dietary Supervisor. * Prepare cart food items for service. Match correct measure serving utensils to appropriate menu items. Record hot and cold food temperatures at the start and the end of meal service for every meal. * Greet patients and communicate menu choices appropriate to their specific diet orders. Demonstrate knowledge of food being served, such as recipes and food identification. Refer to dietician when medical questions arise in patient's diets. Seek out an interpreter to aid in patient's menu selection process. * Assemble meal trays according to patient's choices and diet order. Arrange food neatly and attractively on each plate and tray. Deliver meal trays. Ensure patients are satisfied with menu choices and service before exiting the room. Collect meal trays; discard food waste and disposable dinnerware and plasticware. Clean and sanitize carts, trays, china, flatware, serving utensils and beverage urns. Reset cart completely for the next meal service. * Conduct at least one Patient Satisfaction Survey per scheduled shift. Visit patients to discuss dietary issues such as quality of meal service, diet preferences and comments. Record answers and forward completed surveys to Patient Services Manager. * Provide clerical support services. Answer telephone in courteous manner, identifying self and department at all times. Record and keep accurate patient data in the Diet Office and Dispatch logs. Ensure delivery of food items to patients within thirty minutes of initial request. Is adept at typing and possesses computer skills and knowledge. Enter, update and maintain accurate patient diet information using Computrition software. * Deliver nourishments and floor stock to patient units. Maintain established par levels. Rotate stock and follow policy regarding expired food items. Record patient unit's refrigerator and freezer temperatures daily. Maintain a clean and orderly area where supplies are stored on each unit. * Prepare special infant and adult formulas, shakes and tube feedings using a commercial blender. Follow written recipes and instructions as directed. Maintain equipment, tools and the formula room are kept clean and sterile. Assist with the orientation of new staff members by demonstrating basic duties of the job and provide on the job training as needed. * Observe all of BMC's behavioral standards. Report to work clean and neat in appearance, in authorized uniform attire for all scheduled shifts. * Utilizes hospital's behavioral standards as the basis for decision making and to support the hospital's mission and goals. * Follow established hospital infection control and safety procedures. Follow established HACCP guidelines for food safety. * Fulfill all mandatory hospital, state and regulatory employment requirements. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: * High school diploma or GED is preferred. EXPERIENCE: * Preferred: minimum of two years' experience in food service /customer service environment. * Patient feeding experience with all age groups and diet experience preferred. KNOWLEDGE AND SKILLS: * Must possess knowledge of basic principles of nutrition, diets, recipes, food preparation and service. * Must be able to read, write and communicate fluently in English. * Ability to interact and communicate with patients, medical staff, dietary staff, and able to follow accurately diet orders. * Must demonstrate effective interpersonal and communication skills with a background in customer or patient service. * Must be able to follow the standards of federal, state and local regulatory agencies and JCAHO requirements for sanitation, food preparation and handling. * Must be able to lift up to 40lbs and transport the meal cart to unit floors for meal service without assistance. * Must have sufficient dexterity to handle food and equipment efficiently and safely. * Position requires incumbent to walk and stand 95% of the time while engaged in job routine activities. * Incumbents must satisfy the Fit Test Requirements for using the N95 Respirator Mask. Compensation Range: $18.58- $22.20 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

A molecular imaging company is seeking a Medical Science Liaison in Needham, Massachusetts. The role involves building relationships with stakeholders in prostate cancer, providing medical and scientific support about radiopharmaceuticals. Candidates should have an advanced clinical degree and experience as a MSL. A competitive salary and benefits are offered, including healthcare and 401k matching. #J-18808-Ljbffr

Title: Customer Service Representative I Duration: 03 Months About the Role: This position is designed for enthusiastic, detail-oriented individuals who thrive in a fast-paced environment and are passionate about supporting families. We are seeking candidates excited to focus on assisting parents and families throughout their overall experience with our products and services. The role requires a commitment to meeting key performance indicators (KPIs), adhering to outreach protocols, and delivering an exceptional customer experience. This is a great opportunity for individuals looking to build a career in the biotech sector with an organization that offers excellent training programs and growth opportunities. Responsibilities: Achieve daily, weekly, and monthly goals. Comply with assigned schedules, assignments, and productivity metrics. Promptly, efficiently, and accurately contact existing customer or lead database. Assure the quality, integrity, and accuracy of client information. Master product information for accurate dissemination to customers. Comply with standard operating procedures and instructions within a quality management system. Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service. Successfully resolve customer challenges. Handle escalated customer issues as needed. Build and maintain strong customer relationships. Promote an open communication model and a positive teamwork environment. Partner with Customer Service Management to assist with new-hire training, as needed. Participate in continuous improvement projects within the department. Participate in cross-functional improvement initiatives Qualifications: Exceptional communication and organizational skills. Proven ability to meet and exceed KPIs and outreach protocols. Strong attention to detail, especially in recordkeeping and compliance. Previous experience in customer service, sales, or biotech preferred. Proficiency in CRM tools and database management. 2+ years of service or relevant experience preferred Education: Bachelor's Degree, preferred

Role : Service Representative - CL Customer Service Center Duration : 6 Months+ Mode: Hybrid (3 days per week onsite) Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully meeting requirements for permanent employment We are actively hiring multiple Service Representatives to join their Commercial Lines Customer Service Center team on a temp to hire basis, located at their corporate office in Worcester, MA. We are an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) Flexible Schedule: Monday - Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday - Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training) Position Overview/Summary: As a Service Representative in the Commercial Lines team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items. Responsibilities/Essential Functions: Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others. This team primarily handles indexing several CSC Outlook mailboxes, inbound phone calls related to billing and certificates , makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests. Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails. Provide timely, quality service to Agents, commercial policy holders, and vendors. May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests . Completes certificate of insurance and ID card requests within service level expectations. After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus. In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc. All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly. Key Measures of Success: Service Quality Productivity Education and Experience: College degree preferred but not required. Typically have 2 or more years of related experience in the areas of Customer Service. Preferred working knowledge of Commercial Rating and Agency Customer Service. Proficiency in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources. Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience. Demonstrated professional telephone etiquette. Demonstrated ability to work well within a team environment . #TB_EN

Our client, a water technology provider, is seeking a Customer Service Representative for a 6+ month contract opportunity located in Tewksbury, MA. This role is onsite. THE ROLE: The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues. CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Perform Customer Service Support functions as the first point of contact with the customer. Adhere to ISO9001 Customer Service Procedures and Work Instructions. Maintain Quote Log and Production Order Log Tracking Database. Utilize the ERP-LX (Order Entry) system. Provide Part, Pump, Motor quotes to customers as required. Assist with Warranty claim Processing. Assist with Credit Memo / No Charge requirements. Preparing the customer communication folder. Perform Order Entry Processing and provide Order Status updates as required. Process Change orders (address changes, schedule date, carrier changes). Assist Sales teams with customer support activities. Understand and perform Export Compliance tasks as required. Interface with the customer to assist in resolving AR Collections Dispute Resolution issues. Other duties as assigned by the Customer Service Manager. QUALIFICATIONS: High School Diploma. Prefer associates degree individuals or some level of college experience. Strong financial/accounting skills required. Problem solving skills and strong written and verbal communication skills required. Must be knowledgeable in MS Office applications. 1-3 years experience Pay Rate $20.37 - $22.37/hour

The Accessibility Specialist serves students with disabilities to secure access and to facilitate accommodations related to academics, testing, housing, and meal-plan accommodations. The Accessibility Specialist manages the SAS testing process and serves as one of the first points of contact for the Student Accessibility Services office. As part of a team, the Accessibility Specialists serve as a liaison to University Campus Partners and/or support and facilitate the service delivery system for the Student Accessibility Services (SAS). Responsibilities include: Coordinates SAS test management process with precision and attention to detail. Coordinates scheduling of accommodated testing. Supports the accommodated testing operations and proctoring. Coordinates testing locations, including room reservations for group testing rooms and private room testing. The AS serves as a proctor, monitoring the exam room for compliance with exam rules, distributing and collecting exam materials, and assisting with any issues that arise during the exam. Evaluates and interprets disability documentation and reviews student applications to affiliate with the Student Accessibility Services (SAS). Prepares for the initial interview and prepares summary notes as appropriate. Supports SAS database management, including running reports and data entry. The AS will also provide administrative support to the SAS/Professional Staff, including but not limited to inventory management and serving as the first point of contact for incoming students and families. Prepares a case notes summary of findings and recommendations after the interview, inputting these into the case management system database. Maintains confidentiality of records. Purpose: The Accessibility Specialist Accessibility is primarily responsible for supervising student exams both in person and virtually. The AS plays a key role in assisting the office of Student Accessibility Services, students, and faculty, with the process of coordinating exam management and serving as the point of contact for the SAS new student intake process, ensuring all required documentation is managed, reviewed, and placed in the data management systems. The Accessibility Specialist reviews new student documentation for completion, The AS will also provide administrative support to the SAS/Professional Staff, including but not limited to inventory management and assistive technology support. Essential Job Functions: Actively advance a culture of accessibility, inclusivity, disability rights & advocacy throughout the Western New England University community. Communicate effectively and maintain positive, courteous, supportive, and professional working relationships with all levels of contacts. Performs a variety of support duties in the development, implementation, and maintenance of administrative procedures and practices related to supporting the SAS office and students registered with SAS, including but not limited to administrative responsibilities such as processing new student files, answering phone calls, fielding inquiries, and maintaining office technology. Review student disability documentation and registration information to ensure that all files are complete. Schedule accommodated exams. Communicate appropriate proctor scheduling needs. Enforce exam rules and policies per faculty instructions. Enforce exam and SAS policies and procedures such as those regarding items allowed into a test center. Maintain confidentiality and exam security. The proctor is entrusted with confidential information about exam takers and the exam materials. Manage exam distribution and collection: Distribute, collect, and account for exam materials over the course of testing. Supervise, monitor, manage, and provide direct oversight of the exam, from start to finish. Monitor exam takers during the exam to ensure they are not cheating, communicating with others, or engaging in other prohibited activities. Instruct students in accordance with faculty exam guidance to utilize technology as needed. Manages data entry and scans documents for student files. Maintain case files and confidential student records through various databases. Coordinate and implement accommodations related to textbook editing, alternate media, note-taking, and exams. Maintain accurate records (student performance data, clerical responsibilities, etc.) to document accurate student information, reports, and assistive technology services Coordinate Zone and parking accommodations as appropriate. Participate in building program activities as appropriate to facilitate collaboration and ensure adherence to SAS policies and procedures. Participate, as needed, as a member of the SAS team to develop, evaluate, and make recommendations based on individual student needs. Participate in professional growth activities every year, including workshops, in-services, professional reading materials, and/or other available offerings at WNE, AHEAD, PTI, or other sources to increase professional knowledge. Proficiently use technology to communicate, compile reports, and collect data to provide accurate records and communicate with team members, faculty, administration, and WNE. Provide diagnostic services for students referred through the SAS referral process to assess assistive technology needs. Other Functions: Use professional skills for the evaluation, development, implementation, and monitoring of communication programming and assistive technology. Assume responsibility for continued professional growth. Assume other duties and special projects as assigned. Support SAS policy, SAS and governing goals and objectives, and expert understanding of ADA and Section 504. Qualifications Minimum Qualifications: Associate or bachelor's degree required. A minimum of five years of relevant experience in supporting assistive technologies may be substituted for a degree. Minimum Associate's level of education is preferred. Experience with IEP, 504, or college-level accommodation plans is required. Specific skills related to the proficient use of assistive technology systems, computers, and electronic communication devices, as well as the ability to develop, implement, and monitor speech, language, and communication programming and support for individuals and groups, are required. Ability is required to independently problem-solve, schedule daily activities, model good communication, and communicate and work effectively with professional staff, students, and faculty. Ability to work collaboratively with team members, staff, students, faculty, and administration, managing time and schedules efficiently, using specialized equipment effectively, maintaining confidentiality, meeting deadlines and schedules, and making data-driven decisions for meaningful educational activities. Working Environment: To perform the physically demanding job functions, strength and/or endurance for lifting, carrying, pushing, and/or pulling are frequently required. To perform the most physically demanding job functions, the physical capabilities of climbing and balancing are seldom required. However, we may need to climb stairs daily. To perform the most physically demanding job functions, the physical body movement of stooping, kneeling, crouching, and/or crawling is often required. To perform the most physically demanding job functions, the upper extremity physical capabilities of reaching, handling, and/or fine motor dexterity are constantly required. Exposure to temperature extremes is seldom or not present. Exposure to hazardous conditions (e.g., mechanical, cuts, burns, infectious disease, high decibel noise, etc.) is seldom or not present. Frequency of exposure to injury to self and/or others is seldom or not present. This is a part-time, 25-hour per week, in-person, 10-month position, with no availability for remote or hybrid work.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Join the Ever‑Expanding Mass General Brigham Cancer Institute The Mass General Brigham Cancer Institute is growing rapidly, and we're seeking dedicated Patient Services Coordinator III professionals to join our Boston‑based teams. With several openings available across the Institute, this is an exciting opportunity to play a vital role in the patient care experience at one of the nation's leading academic health systems. As a PSC III, you'll provide expert coordination of patient scheduling while partnering closely with both clinical and administrative members of our interdisciplinary teams. Your work will help ensure seamless access to care, efficient clinic operations, and an exceptional experience for every patient and provider you support. PSC III positions offer the flexibility of a hybrid work schedule. We're looking for compassionate, detail‑oriented individuals who bring a passion for outstanding customer service, a commitment to operational excellence, and a desire to make a meaningful difference in the lives of patients and families facing cancer care. Be part of something extraordinary-where your skills, empathy, and professionalism truly matter. Job Summary Summary Performs administrative functions to support smooth and efficient clinical service and practice operations. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Make patient appointments and maintain appointment records. Assist callers with routine inquiries and triage matters appropriately. Process patient billing forms and scan documents to patient medical record (EPIC). Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Additional responsibilities as assigned. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience -Office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents. Additional Job Details (if applicable) Remote Type Hybrid Work Location 55 Fruit Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.37 - $27.71/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Starting rate $19.23- $21.63 The Community Support Program (CSP) Care Coordinator will provide coordinated behavioral health care management services as a member of the Advocates Community Counseling (ACC) and Integrated Care Management (ICM) teams to children, adults and families in need of services. Minimum Education Required Bachelor's Degree Shift First Shift Additional Shift Details Mon- Fri 9-5 Responsibilities Conduct screenings and assessments with members to evaluate needs and determine eligibility for appropriate services. Utilize standardized assessment tools and document relevant information to support service planning. Offer focused, short-term services to help members achieve their goals within 3-6 months. Meet individuals receiving support in community-based settings. Work collaboratively and effectively with individuals receiving services, medical teams, and behavioral health providers to provide integrated care management services. Coordinate all aspects of service delivery with team members as outlined in integrated treatment plans. Collaborate with existing providers and other collaterals and coordinate services in accordance with the individual's integrated treatment plan. Participate in integrated team meetings to ensure effective communication among team involved in individual's care. Follow the individual across the continuum of care for the purposes of care coordination. Partner with the individual, their care team providers, and supports to ensure that the integrated treatment plan and crisis plan are implemented as developed and adjust as needed. Monitor individual's progress and assist clinical team in evaluating the need for continued clinical services. Identify community resources and develop natural supports. Meet with members in the community, as needed, to conduct assessments, provide support, and coordinate services in accessible settings. Ensure that individuals receiving services are treated with dignity and respect in accordance with Advocates Human Rights Policy. Adhere to all Advocates Way principles. Attend and actively participate in supervision, teaming, and clinical rounds with medical team. Perform all duties in accordance with the agency's policies and procedures. Follow agency Performance Standards. Complete all required documentation in a timely manner. Qualifications BSW degree or BA in related field from an accredited college/university. Two years of experience working within an outpatient, crisis, and medical settings. Ability to use an Electronic Health Record to document medically necessary clinical services. Must be able to perform each essential duty satisfactorily. Ability to communicate effectively verbally and in writing. Bilingual/trilingual (Spanish/Portuguese) preferred; candidate will have a demonstrated understanding of and competence in serving culturally diverse populations. Commitment to Advocates' values and mission. Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a Temporary/PRN position working a varied shift. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned

Our pulmonary team consists of a broad range of clinicians who are trained in treating children with pulmonary disorders, including pediatric pulmonologists, pulmonary nurses, nurse practitioners, fellows, respiratory and physical therapists, nutritionists, and social workers. All of these experts work collaboratively to care for the needs of each patient and ensure their physical and emotional well-being. As a Patient Experience Representative you will work to provide support to the administrative operations and ensure the best possible patient experience by effectively coordinating services to patients and families. Key responsibilities: * Patient Encounter Management: * Providing positive and effective customer service that supports unit operations * Collaborating with referring providers and practices * Obtaining required authorizations to compile patient and staff schedules * Scheduling patients and supporting patients encounter * Check In / Check Out: * Greeting and directing patients, families and visitors * Monitoring daily schedule and coordinating flow with clinicians/supervisors * Reconciling payments and preparing deposits, providing record of transactions in Hospital systems * Facilitating and directing communication with Financial Counseling * Administrative: * Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services * Providing routine clerical support as needed Minimum qualifications Education: * A high school level of education, bachelor's degree preferred Experience: * Prior customer service or administrative experience preferred * The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations * The ability to work with diverse internal and external constituencies Schedule: 8:30am-5pm M-F This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates). The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Patient Representative (PR) is the "first impression" a patient has of Dana-Farber Cancer Institute (DFCI). As the first point of contact, this role is critical to a patient's experience and their entry into the DFCI system. PRs provide call center and administrative support for aspects of patient care within the Dana-Farber Welcome Center. PRs work in a call center environment in conjunction with their supervisor and other PRs. They work as a team to problem-solve and collaborate with the goal of providing an excellent patient experience. The PR role is essential to Institute operations, simultaneously working with multiple disease centers and serving as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disease centers in accordance with the DFCI Customer Service Standards. This role requires excellent customer service skills and comfort with multitasking and problem solving. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible + Possesses a level of independence requiring knowledge of multiple disease specific programs + Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting incoming telephone calls + Triages issues and answers general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triage to or take detailed message for disease center team + Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills + Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority + Performs other administrative duties and tasks as requested by Manager/Supervisor + Able to quickly comprehend and implement new concepts or modifications to processes + Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels + Ensures quality clinical care and adherence to standard operating procedures and compliance requirements **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Ability to function as an integral member of a team + Excellent communication, organizational, time management, and customer service skills + Strong attention to detail + Ability to multi-task and problem solve on the spot + Excellent phone etiquette + PC proficiency; ability to learn new software quickly + Knowledge of medical terminology is a plus **MINIMUM JOB QUALIFICATIONS:** The position requires a high school diploma or GED, with a bachelor's degree preferred. Administrative and/or customer service experience is strongly preferred, and experience in a call center or phone service setting is also preferred. **SUPERVISORY RESPONSIBILITIES:** None **PATIENT CONTACT:** Yes, this position entails patient contact and communication. Methods of contact are primarily by phone, but may be in person, written letter or patient portal (Partners Patient Gateway). Age population served will depend upon clinical area assigned. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $41,200.00 - $46,500.00

Job DescriptionDescription: PacAero Agawam is seeking an experienced MRP Planning and Scheduling Specialist to support material planning, production scheduling, and execution within our aerospace manufacturing operation. This role plays a critical part in ensuring customer commitments are met through disciplined planning, strong follow-through, and hands-on coordination across the shop floor. The MRP Planning and Scheduling Specialist is responsible for day-to-day MRP execution, maintaining material availability, supporting production schedules, and driving resolution of constraints that impact on-time delivery. This position requires a high sense of urgency, strong accountability, and the ability to operate effectively in a fast-paced manufacturing environment. This position is located in Agawam, MA and is onsite, full-time, Monday - Friday. Requirements: MRP & Material Planning Execution: • Own daily MRP execution to ensure materials and components are available to support production schedules. • Convert MRP signals into actionable purchase requisitions and production orders. • Monitor material availability and proactively identify shortages, constraints, or risks to on-time delivery. • Expedite materials and coordinate closely with Procurement, Inventory Control, and Production. • Maintain accountability for inventory accuracy, material readiness, and schedule adherence. Production Scheduling & Shop Floor Coordination: • Support and execute production scheduling activities in alignment with customer demand and capacity. • Maintain constant visibility into job status, work-in-process, and upcoming production priorities. • Partner with Manufacturing and Operations to set priorities, manage constraints, and resolve execution issues. • Spend time on the shop floor to validate execution against plan and support rapid problem-solving. • Drive on-time shipment performance through disciplined follow-up and timely escalation. Data Accuracy & System Integrity: • Maintain and support master data accuracy including bills of material (BOMs), routings, lead times, and safety stock levels. • Ensure ERP/MRP data supports realistic planning and effective execution. • Identify data gaps or system issues that negatively impact planning accuracy and work cross-functionally to resolve them. • Support reporting and visibility related to material status, shortages, and schedule performance. Continuous Improvement & Cross-Functional Collaboration: • Participate in continuous improvement initiatives related to planning processes, system usage, and execution flow. • Collaborate closely with Procurement, Engineering, Quality, Inventory, and Manufacturing teams. • Support process standardization and best practices across planning and materials management. • Contribute ideas to improve efficiency, responsiveness, and overall supply chain performance. QUALIFICATIONS • Proven experience in MRP planning, production scheduling, production control, or a related manufacturing role. • Strong understanding of how materials, capacity, and production schedules interact on the shop floor. • Demonstrated ability to operate with urgency, prioritize effectively, and follow through on commitments. • Experience working within an ERP/MRP system in a manufacturing environment. • Strong communication skills and the ability to work effectively across functions. • Willingness to spend time on the shop floor to ensure execution aligns with plan. PREFERRED QUALIFICATIONS • Familiarity with ABAS ERP/MRP or similar manufacturing ERP systems. • APICS CPIM or related supply chain certification. • Advanced Excel or reporting skills. • Experience in lean manufacturing, continuous improvement, or demand-driven planning environments. SKILLS & COMPETENCIES • Strong organizational and time management skills. • Analytical mindset with attention to detail and data accuracy. • Ability to manage competing priorities in a fast-paced manufacturing setting. • Proactive problem-solver with a strong sense of accountability. • Collaborative team player with the ability to influence without authority. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS • Manufacturing and office environment with regular presence on the shop floor. • Frequent walking, standing, and interaction with production areas. • Ability to lift up to 25 lbs as required. • Occasional overtime may be required to support production demands. Salary range: $65,000 - $90,000/yr Compensation & Benefits The pay range listed for this position represents a good-faith estimate based on the role, internal equity, market data, and geographic location. Final compensation will be determined based on factors including experience, skills, qualifications, education, and internal pay alignment. PacAero offers a competitive compensation package along with a comprehensive benefits program. Benefits may include medical, dental, vision, Health Savings Account (HSA), Flexible Spending Account (FSA), 401(k) retirement plan, life insurance, disability coverage, paid time off, and paid holidays. Benefits are available on the first of the month following date of hire, in accordance with plan terms. Export Control Requirements This position is subject to U.S. export control regulations, including ITAR. Employment may be contingent upon the candidate's ability to comply with applicable export control laws and company policies.

Are you passionate about healthcare and fluent in Spanish? Step into a role where compassion meets coordination, and every day brings a new opportunity to support patients from around the world. Our client, a prestigious Boston-based medical institution to find an Spanish-speaking International Patient Liaison-someone who will be the guiding voice and advocate for international patients navigating complex healthcare journeys. Hours: Monday-Friday, 9am-5:30pm, (Enjoy 1 Remote Day!) Location: Boston, MA Salary: $53,000-60,000/year Duration: Direct Hire - Join the team long-term! Responsibilities: Welcome and guide Spanish-speaking international patients and families through every step of their care experience. Coordinate appointments, hospital visits, procedures, and follow-ups across departments. Collaborate with physicians, care teams, and interpreters to ensure nothing gets lost in translation-literally or figuratively. Deliver high-touch, concierge-level service with cultural sensitivity and professionalism. Manage urgent needs and provide after-hours support when necessary. Serve as a bridge between patients and a complex healthcare system-making it feel seamless, supportive, and human. Qualifications: Bilingual fluency in Spanish and English - Required Experience in healthcare, customer service, or patient services A natural communicator who thrives in fast-paced, multicultural environments Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill. #INDHOT

At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! We are currently seeking a Patient Intake Rep (Office Support) to work in Boston MA. Our Patient Intake Representatives are the face of the company and are the point of contact for our patients. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! Pay Range: $17.75 - $20.50 per hour All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data Work Schedule: Monday - Friday 8:00 am - 4:30 pm, with rotating Weekends Work Location: Boston MA Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. Job Responsibilities: * Schedule patient appointments and greet patients upon appointment arrival * Ensure a welcoming environment for all patients and visitors * Assist patients with registration and check in procedures * Data entry of patient demographics and billing information * Verification of insurance coverage and collect/post payments to patient accounts * Collect and prepare specimens for testing and analysis when needed * Call physician offices to confirm the accuracy of test orders * Monitor and log patient wait times on a regular basis * Notify the supervisor of any patient issues in a timely manner * Promote and provide information about LabCorp patient services * Manage office supplies to ensure proper inventory levels * Open and close the office when required * Perform administrative and clerical duties as necessary Requirements: * High School Diploma or equivalent * 1 year patient facing healthcare experience required * Previous or current Labcorp experience is highly preferred * Experience working in a team environment * Strong data entry and organizational skills * High level of attention to detail * Proficient in MS Office * Flexibility to work overtime as needed * Ability to pass a standardized color blind test If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

State of Location: Massachusetts Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Patient Representative- Part-time (20 hours /week) Attleboro, MA $18-20/hr Why Choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success. Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Position Qualifications: 1+ years of administrative experience in a healthcare setting is preferred. Proficiency in Microsoft Office applications such as Excel, Word, and Outlook. Great time management and ability to multi-task in a fast-paced environment. Self-motivated with a drive to exceed patient expectations. Adaptability and positive attitude with fluctuating workloads. Self-motivated with the eagerness to learn and grow. Dedication to exceptional patient outcomes and quality of care. We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com

Job Description Your day starts at 9:45am leaving you plenty of time for personal appointments, getting the kids to school, a nice breakfast, going to the gym or taking a walk, general errands, or just relaxing. Patients come to us needing to see and it is our responsibility to help them with just that. Our team is passionate about connecting with our patient base which has been strongly built and maintained over the last 30+ years. As a long time and dedicated part of the community, our goal is to remain committed to providing exceptional experiences to all who walk through our door. This is not just a job, it's a purpose. We would love for you to come join our rock star team and be part of the magic! At Pearle Vision, we are committed to delivering exceptional service to our valued patients. We pride ourselves on creating a welcoming environment where patients receive personalized attention and professional advice to meet their vision needs. As a growing practice, we are looking for an intelligent and enthusiastic individual to join our dynamic team. We offer highly competitive pay based on your qualifications and experience. You will play a pivotal role in our patient's experience with us. You will be responsible for maintaining the daily operations of the doctor's area and contributing to a positive and team based work environment while consistently providing our patients with exceptional experiences. Key Responsibilities Answering the phone and assisting callers Scheduling appointments and maintaining an efficient schedule Checking patients in and out for their appointments, ensuring accurate and complete demographic and insurance information Abiding by all HIPAA laws and office policies and procedures Managing patient charts, verifying insurance eligibility and coverage, and collecting appropriate co-payments. Utilizing pre-test equipment with patients before they see the doctor, such as auto-refractor, OCT and Optomap imaging Working collaboratively with the doctors, management, and other team members to provide a seamless and efficient experience to the patient. Other duties as assigned by management Qualifications 18+ with high school diploma Reliable transportation to and from work Proficient in general computer use and programs such as Microsoft Word Able to communicate effectively, comfortably, and professionally while making phone calls and answering the phone Excellent verbal and written communication skills, with the ability to explain complex information in a clear, patient-friendly manner. Strong customer service skills with empathy and passion for helping others. Ability to work collaboratively with co-workers and lead by a positive example. Motivated and driven to grow and succeed and to help others grow and succeed What We Offer Competitive Salary: Commensurate with experience and qualifications. You will have a base hourly rate Benefits: Vacation time, paid holidays, and medical and dental insurance available for full time staff; sick time, and retirement plan with company match available to all employees. Professional Development: We provide ample mentoring and opportunities for growth within our business. Supportive Work Environment: A caring and inclusive team that values your input and expertise. We will consider both full time and part time applicants. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Woburn Public Schools Registrar and Scheduling Specialist The Registrar and Scheduling Specialist oversees all aspects of student enrollment, academic records management, scheduling, grading, transcripts, and state data reporting. This position ensures the accuracy and integrity of student information in PowerSchool, compliance with DESE and district reporting requirements, and coordination of all school scheduling processes. The Registrar plays a critical role in maintaining accurate academic data, supporting school counselors and administrators, and ensuring smooth scheduling and reporting operations. Report To: Director of School Counseling and WMHS Principal Work Year: 12-month position Work Schedule: 7:00 AM to 3:00 PM (Summer hours may vary at the discretion of the Superintendent of Schools.) Salary: $75,000 - $90,000, depending on qualifications and experience. Prerequisite training and Experience: * Associate or bachelor's degree preferred. * Minimum of three years of experience in student data management, scheduling, or registrar functions (PowerSchool experience required). * Strong understanding of DESE state reporting requirements (SIMS/SCS). * Excellent organizational skills and attention to detail. * Ability to manage multiple priorities under deadlines. * High level of proficiency with data systems, spreadsheets, and student information management. * Strong communication and collaboration skills. * Ability to maintain confidentiality and comply with FERPA regulations. Essential Duties and Responsibilities: Scheduling * Build and maintain the Master Schedule for Woburn Memorial High School in collaboration with the Principal and Director of School Counseling. * Co-chair the Scheduling Team, coordinating meetings, timelines, and communication with department heads, counselors, and administration. * Manage course request collection, section balancing, and scheduling adjustments in PowerSchool. * Oversee schedule changes during the summer and school year to ensure accurate student and teacher schedules. * Coordinate with the Director of School Counseling to ensure counselor assignments and homerooms are aligned with the Master Schedule. * Troubleshoot scheduling conflicts and assist with PowerScheduler setup and rollover processes. Grades, GPA, and Transcripts * Oversee grade reporting cycles, ensuring teachers import grades prior to storing. * Store grades, generate report cards, and post to portals. * Prepare honor rolls and distribute to staff and local media. * Manage GPA and class rank calculations for seniors and juniors; upload results to Naviance and PowerSchool. * Enter historical grades, credit transfers, summer and night school grades, and grade changes as submitted by staff. * Maintain official transcripts and historical academic records for all students. SIMS/SCS and State Reporting * Resolve data errors related to demographics, CRS courses, graduation status, and post-graduation plans. * Complete end-of-year data updates for graduates and non-graduates. * Assist in preparing data for DESE Civil Rights and other required state/federal reports. Records Requests & Verification * Process transcript requests for students, alumni, colleges, and third parties. * Complete verification forms for the Social Security Administration, military, RMV, and courts. * Handle education verification requests. * Maintain an archive of transcripts and cumulative records according to state retention laws. Graduation Data Management * Update PowerSchool with final graduation statuses, MCAS completion, and diploma distinctions. * Collaborate with the School Counseling Administrative Assistant and the Director of School Counseling to finalize honor distinctions. * Generate senior data for diploma ordering, graduation programs, and post-graduation reporting. * Coordinate the destruction of records per the state record retention schedule. * Other duties as assigned by the Director of School Counseling or WMHS Principal Evaluation: * Performance will be evaluated annually by the Director of School Counseling and WMHS Principal in accordance with district policies and procedures. Other Duties: * Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification At the Woburn Public Schools, we are committed to cultivating an environment where diverse perspectives and backgrounds are embraced, acknowledging that a team reflecting diversity of race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity, disability status, and veteran status allows us to serve our communities better. To that end, Woburn Public Schools continues to be an Equal Opportunity Employer and a district member of Mass Partnership for Diversity in Education