Customer Service Representative I
Patient service representative job in Raymondville, TX
Job Details Raymondville, TXDescription
The Customer Service Representative (CSR) serves as the first point of contact for customers and visitors, providing exceptional customer service in person, by phone, and through other is responsible for assisting customers with applications,
account inquiries, payments, and general service information related to VTX Communications
and its subsidiaries. The CSR ensures that all interactions are handled professionally, efficiently,
and in alignment with company standards and policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Greeting all customers and visitors in a professional, courteous, and friendly manner.
Ensure that the business office always has a Customer Service Representative available to assist customers during operating hours.
Answer all incoming calls by the third ring and promptly deliver messages to the appropriate staff member.
Take payments, give change, and balance cash drawer daily in accordance with company policies.
Assist customers in completing service applications, updates, and disconnect requests for VTX Communications and its subsidiaries.
Establish new accounts and update customer information in the billing system with accuracy and attention to detail.
Research and resolve billing inquiries, payment discrepancies, and service-related issues in a timely manner.
Issue service orders for connects, disconnects, or changes in service and follow-through to ensure completion.
Explain services, pricing, promotions, and company policies to customers clearly and professionally.
Coordinate with other departments (Engineering, OSP, Technical Support, and Billing) to ensure customer requests are handled promptly.
Direct customers to a Level 2 or Level 3 Customer Service Representative for advanced support or account management when necessary, and exercise sound judgment in knowing when to escalate issues for timely resolution.
Mail membership applications and welcome packets to new customers requesting service.
Record all visitor names in the visitor log and ensure visitor tags are issued and collected upon departure.
Attend all assigned staff meetings and training sessions.
Prepare and submit a summary of knowledge or skills gained from participation in all external training sessions.
Maintain compliance with all applicable OSHA regulations and departmental safety standards.
Perform other related duties as assigned.
Qualifications
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required.
Minimum of one (1) year of customer service or office experience preferred.
Experience in telecommunications, utilities, or related industry a plus.
Must have a valid Driver's License and insurable record.
Must pass pre-employment screen, physical and background checks.
OTHER SKILLS AND ABILITIES
Must be computer literate and proficient in Microsoft Office products including Excel, Word, PowerPoint, and Outlook.
Bilingual (English/Spanish) preferred to provide quality service to customers.
Must be able to work under frequent interruption conditions.
Must be capable of working with and understanding basic concepts of computer printouts.
Must be able to work with others, around others, and independently.
Must be responsible, tactful, and maintain a good sense of humor.
Must have a pleasant personality, be well-groomed, and make a good impression on visitors and customers.
Must demonstrate good telephone etiquette.
Must develop a strong understanding of company products, services, and operational procedures.
Must be able to work shift rotations between 8:00 a.m.-5:00 p.m. or 10:00 a.m.-7:00 p.m. as needed.
Must be able to travel when needed, sometimes with short notice, to assist other offices, attend trainings, or support company events.
Must be willing to go door-to-door to obtain customer connections or promote company services when necessary.
Maintain a minimum of 40 hours of Customer Service Training.
Strong interpersonal and communication skills, both verbal and written.
Ability to handle multiple tasks efficiently and maintain attention to detail.
Ability to maintain professionalism and composure under pressure.
Demonstrated problem-solving and conflict-resolution skills.
Dual Credit Scheduling Specialist
Patient service representative job in McAllen, TX
Special Instructions Dear Applicant,
The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:
Social Security Number
Date of Birth
Age
Citizenship Status
Gender
Ethnicity/Race
Marital Status
Applicant Photos
* A redaction guide can be found by clicking here.
Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.
Transcripts
Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).
Foreign transcripts
Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members
Department: Dual Credit Scheduling and Enrollment Services
General Statement of Job
The Dual Credit Scheduling Specialist is responsible for supporting the Dual Credit Scheduling and Enrollment Director by providing assistance with all dual credit scheduling and enrollment.
Specific Duties and Responsibilities
Essential Functions:
Assists with the planning and managing of the scheduling for all dual credit sections with the College's high school partners and school districts.
Works with secondary and post-secondary educators and provides assistance to the development of scheduling, the resulting course agreements supporting academic pathways and the processing of new dual credit faculty with the appropriate department chairs.
Provides presentations to faculty and counselors at both secondary and post-secondary institutions on dual credit course scheduling.
Serves as liaison to all academic department chairs and the academic advisory committees.
Monitors and ensures that dual credit faculty have received appropriate approval before entering them on the College's enterprise system.
Creates and enters new dual credit faculty, coding faculty information, dual credit section information, high school codes, and monitors for accuracy.
Maintains the Dual Credit Scheduling Portal and Web System available at all high school sites; requests processes for the proper replacement and creation of new high school Web Operators.
Maintains and distributes to each school a spreadsheet schedule per high school and per program of all dual credit sections, as needed.
Attends departmental and divisional staff meetings, as needed.
Maintains knowledge of academic curriculum and instructional prerequisites needed for the successful delivery of coursework.
Attends and represents the College at local, state, and national conferences and activities, as needed.
Assists with coordination of high school visits to all College campuses.
Maintains knowledge of the College's programs, policies, procedures, academic standards, admissions process, entrance tests, degree plans, and courses.
Travels throughout the college district, as needed.
Performs other duties as assigned.
Required Education and Experience
Bachelor's degree required.
At least two (2) years of experience working with secondary and post-secondary academic institutions, preferred.
Required Knowledge, Skills and Abilities
Excellent oral, written, presentation, and interpersonal communication skills.
Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
Ability to work independently as well as a team player within department and with others.
Ability to work evenings and/or weekends as needed; willing to travel throughout the college district using own means of reliable transportation.
Demonstrated commitment to achieving the vision and mission of South Texas College.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to effectively present information and respond to inquiries from groups of students, faculty, staff, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Checks, Certificates, Licenses, and Registrations
Security Sensitive position: All applicants are subject to a criminal background check under South Texas College policy.
Must have or qualify for a valid Texas driver's license and proof of liability insurance.
Physical Requirements
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Bending the body downward and forward by bending leg and spine.
Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Applying pressure to an object with the fingers and palm.
Perceiving the nature of sounds at normal speaking levels with or without correction.
Ability to receive detailed information through oral communication, and to make the discrimination in sound.
Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Ability to make rational decisions through sound logic and deductive processes.
Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
Sitting and standing particularly for sustained periods of time.
Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
Mobility to accomplish tasks, particularly for long distances or moving from one work site to another.
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
Minimum Compensation
$19.00 Hourly
Desired Start Date
November 10, 2025
Posting Close Date
(No Close Date if Blank)
20 October 2025 11:59pm
Auto-ApplyPatient Service Representative
Patient service representative job in McAllen, TX
We seek a highly organized and compassionate Patient Services Representative (Call Center Representative) to join our centralized call center team. As a Patient Services Representative, you will be pivotal in providing exceptional customer service and administrative support to patients, healthcare professionals, and external stakeholders. Your primary responsibility will be efficiently managing incoming calls, scheduling appointments, and facilitating communication between patients and medical staff. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to handle high call volumes with professionalism and empathy.
Location-The candidate can work in a Hybrid/Remote capacity in South Texas (Laredo, Corpus Christi, or Rio Grande Valley). The position will require individuals to be onsite for the first 30 days for training in the Edinburg, TX, area.
Key Responsibilities:
Call Management:
Handle incoming calls from patients, healthcare providers, and external partners courteously and professionally.
Listen actively, gather accurate information, and respond appropriately to inquiries, appointment requests, and general questions.
Route calls to appropriate departments or medical staff as needed.
Appointment Scheduling:
Effectively schedule patient appointments, consultations, and follow-up visits based on availability and medical staff preferences.
Coordinate and manage the appointment calendar to ensure efficient utilization of medical resources.
Provide patients with essential appointment information, such as location, time, and pre-visit instructions.
Patient Information Management:
Input and update patient demographic information, medical history, and insurance details accurately in the electronic health records (EHR) system.
Maintain confidentiality and adhere to privacy regulations while handling sensitive patient information.
Communication Facilitation:
Liaise between patients and medical professionals to convey messages, requests, and follow-up information.
Communicate effectively with various healthcare departments to relay urgent messages and coordinate patient care.
Problem Solving:
Address patient concerns, complaints, and inquiries patient-centered and empathetically.
Collaborate with relevant departments to resolve scheduling conflicts and logistical issues.
Training and Compliance:
Stay updated on medical office protocols, scheduling procedures, and relevant industry regulations.
Participate in ongoing training sessions to enhance customer service skills and knowledge of medical practices.
Qualifications:
At least two years of experience working in a high-volume call center environment. Preferred
Excellent verbal and written communication skills in English and Spanish preferred.
High level of professionalism working with others in stressful environments across virtual locations.
Proficient in using computer systems and scheduling software.
Strong organizational skills and the ability to multitask effectively.
Empathy and patience when dealing with patients and their families.
Knowledge of medical terminology and procedures is preferred.
Adherence to patient confidentiality and data protection regulations.
High school diploma or equivalent; additional medical receptionist training or certification is a plus.
LVN Preferred
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Auto-ApplyCustomer Service Representative Fueler/Washer
Patient service representative job in Pharr, TX
Company DescriptionJobs for Humanity is partnering with Penske Truck Leasing to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Penske Truck Leasing
Job Description
4001 N Cage Blvd, Pharr, TX 78577
What's the Job?
Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile.
Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity.
It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward.
Shift Differentials:
Second shift start times after 11am are eligible for $2.00 per hour shift differential
Third shift start time after 9pm are eligible for $3.00 per hour shift differential
Main Responsibilities:
• Greeting our customers and making sure they have a great experience as you fuel and wash vehicles
• Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done
• Helping make sure our facilities are clean, safe environments for our customers and associates
• Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs
• Completing other projects and tasks as assigned by supervisor
Why Penske is for You:
We take pride in offering a competitive wage and great benefits.
This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work.
This position, at this location, also offers individuals who hold a current and valid CDL will be eligible for a $2.00/hr rate.
Penske offers ongoing skills training for to our maintenance associates, so you can grow your career!
General Requirements:
• High school diploma, equivalent, or prior work experience preferred
• Valid driver's license required
• Excellent customer service and communication skills
• The ability to work well as part of a team
• The ability and willingness to work outside
• Basic mechanical ability and tool usage (preferred)
• Basic computer skills
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer
PJ300
Job Category: Vehicle Maintenance/Mechanics/Technicians
Job Family: Vehicle Maintenance
Address: 4001 North Cage
Primary Location: US-TX-Pharr
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2329931
Patient Engagement Associate II
Patient service representative job in Rio Grande City, TX
Who We Are
Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.
Note: We sincerely appreciate your interest in us, but please do not call to follow up on your application as our direct phone line is used for inbound patient and caregiver calls. We encourage you instead to utilize our ***************************** inbox. We receive a high volume of applications, but will do our best to respond to every application in a timely manner.
Where You'll Be
This position will be remote with 10%-15% travel to provider offices. We are looking for candidates in the following areas: Rio Grande Valley, TX; Dallas Fort Worth, TX; New Orleans, LA; and Kansas City, MO.
What You'll Do
The Patient Engagement Associate II will work collaboratively with their engagement pod and have shared accountability for enrolling and onboarding children and caregivers into Imagine Pediatrics' program. This role will be highly specialized and require strong critical thinking and creative problem-solving skills along with an aptitude for collaboration and teamwork. Specific responsibilities include:
Conduct thorough research on attributed patients to better understand their healthcare needs and utilization, uncover potential challenges or barriers to enrollment, and identify thoughtful ways to reach caregivers.
Perform telephonic outreach to the caregivers of attributed patients with the goal of enrolling their child in care and ensuring a seamless onboarding experience.
Perform telephonic outreach to other healthcare professionals that may be engaging with our attributed patients and their caregivers. This could include durable medical equipment (DME) companies, home health organizations, pharmacies, pediatricians, and more.
Leverage relationships with other healthcare professionals to help support re-engagement of enrolled patients.
Handle inbound phone calls from caregivers, health plan service coordinators, and hospital discharge planners as part of the enrollment process.
Develop deep knowledge of Supplemental Security Income (SSI) program and perform telephonic outreach to caregivers that may be eligible for this program.
Collaborate with Provider Engagement Specialists to conduct embedded outreach (e.g., on-site at PCP offices, residential facilities, etc.) when appropriate to support the enrollment process.
What You Bring & How You Qualify
First and foremost, you're passionate and committed to creating the healthcare experience that our sickest children and their caregivers deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:
2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
Proven success in a centralized contact center environment.
Strong aptitude for documentation; prior experience with a CRM platform is a plus.
Excitement to be part of a tight-knit team with shared accountability for enrollment; excellent collaboration skills.
Stellar active listening and communication skills; ability to tailor value proposition to various audiences with different needs and overcome more complex objections.
Strong ability to build trust & relationships with key stakeholders, including caregivers & other healthcare organizations.
Passion and aptitude for research and data mining; strong critical thinking and creative problem-solving skills.
Ability to function with a high level of autonomy.
Access to reliable transportation; willingness to spend time in the field when necessary.
Reliable internet access required
Bilingual Spanish required
What We Offer (Benefits + Perks)
The role offers an hourly range of $24-$26 per hour in addition to an annual bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA; Company-funded HSA
401(k) with 4% match, vested 100% from day one
Employer-paid short and long-term disability
Life insurance at 1x annual salary
20 days PTO + 10 Company Holidays & 2 Floating Holidays
Paid new parent leave
Additional benefits to be detailed in offer
What We Live By
We're guided by our five core values:
Our Values:
Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward - together.
We Value Diversity, Equity, Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
Auto-ApplyPatient Service Representative
Patient service representative job in Weslaco, TX
Job Description
Patient Service Representative (PSR)
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the use of the LifeVest.
The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off.
Responsibilities:
Manage equipment & garment inventory
Contact caregivers and family to schedule fittings
Available, willing and able to conduct evening and weekend activities
Willing to travel to patient's homes for fittings or follow up visits
Disclose their family relationship with any potential referral source
Program equipment according to the prescribing physician's orders
Measure the patient and determine correct garment size
Train the patient & other caregivers in the use of the LifeVest
Have the patient sign a Patient Agreement & WEAR Checklist
Fax the signed copy of the Patient Agreement & WEAR Checklist to ZOLL within 24 hours of the assignment
Qualifications:
Have 1 year patient care experience
Patient experience must be professional (not family caregiver)
Patient experience must be documented on resume
Disclose personal NPI number (if applicable)
Have a valid driver's license and car insurance
Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid by ZOLL
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Nursing Scheduler
Patient service representative job in Harlingen, TX
Job DescriptionJoin our amazing team of healthcare providers. We have been in business for over 10 years. As we expand, we are looking for a highly motivated individual to join our Nursing Department. The current opening is for a full-time Nursing Scheduler!
Position Summary
The Nursing Scheduler undertake and implement various staffing solutions such as scheduling, performance monitoring, and staffing report preparations with the supervision of Staffing Coordinator. They are also in charge of the orientation and placement of newly hired employees and ensuring the company's compliance with employment laws. Coordinating with the Director of nursing, nursing team, and patients in a fast-paced environment
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Maintains schedules for all patients and nurses
The scheduling coordinator will be responsible for providing clear communication while building and maintaining relationships with employees and patients.
This position will work closely with the Director of Nursing and Case Managers to ensure the long-term success of our patients
Participate in on-call which will include taking all after hours and weekend calls from nurses and clients
Assures that cases are filled within established time frames.
Provides appropriate notification of schedule to employee, client, supervisor, and others as appropriate.
Monitors overtime of employees.
Responds to emergency calls and arranges schedule accordingly
Assist and follow through with staffing needs as necessary.
Personally fulfill in-home staffing needs as required or requested on an emergency need.
The staffing clerk must assure that the required service visits are completed each day/week.
Perform other duties as assigned.
Minimum Qualifications (Knowledge, Skills, and Abilities)
High School Diploma or GED
1-2 years experience in a Pediatric Home Health Setting
Must be well organized and detailed- oriented
Understanding of customer service principles
Excellent interpersonal and communication skills
Excellent problem-solving skills
The ability to work in a fast-paced environment and work well under pressure
The ability to build relationships with employees, clients, and other departments
Proficient computer skills including Microsoft Office
Ability to remain calm while working under pressure in a busy environment.
Ability to work within the time frame of standard policies and procedures.
Ability to maintain confidentiality related to sensitive company and employee information.
Excellent ability to multitask and prioritize in a busy, fast-growth environment
Exhibit extraordinary discretion, confidentiality, flexibility, and willingness to work closely with our team
Below are a few benefits we offer:
Health Insurance
PAID TIME OFF
Retirement Plan with Matching
Dental
Vision
Competitive Compensation
Teladoc Health Plan
Direct Deposit
Potential for Bonuses
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday-Friday
Alternating On-call weekends
Language:
Spanish (Required)
Work Location: One location
We look forward to hearing from you. Please feel free to contact us at ************ or send your resume via email to *******************************.
Easy ApplyCustomer Service Representative | Billing Support (Bilingual Spanish)
Patient service representative job in McAllen, TX
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. * Training class begins January 23rd, 2025 * Must be bilingual (English and Spanish) * Must have an open availability * Ability to work Overnight shifts
Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.
At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.
WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST
* Talking to many different types of people from across the country
* Answering inbound phone calls from customers related to billing inquiries
* Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
* Establishing and growing professional, positive relationships with Spectrum customers
* Collaborating with management on customer issue escalations
* Representing a Fortune 100 company with professionalism and courtesy
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
* Education: High school diploma or equivalent
* Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
* Language: Bilingual in English/Spanish
Preferred Qualifications
* Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
* Technical Skills: MS Office, computer skills, typing
* Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
* Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient
COP139 2025-65673 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Medical Billing and Collections Specialist
Patient service representative job in McAllen, TX
One of South Texas most reputable Pain Management clinics is looking for a highly motivated Medical Billing and Collections Specialist to be part of our clinical team dedicated to providing a 5-star customer service under the highest safety standards to ensure an excellent patient experience and outcome.
We want someone who is looking for a career with growth opportunities in an expanding medical group with practices in the most influential metro areas in Texas and other states.
BENEFITS
Salary estimated at $15-17 plus benefits; based on candidate's qualifications and experience.
A performance bonus ranging from $.60 to $4 on top of the base hourly rate paid monthly.
Plus, a $500 USD loyalty bonus after 6 months of employment.
Comprehensive training program with written procedures expecting the candidate to be able to perform their roles and responsibilities at an acceptable capacity in two to four weeks.
BASIC DUTIES AND RESPONSIBILITIES:
Responsible for charge and payment input in our HER system.
Coordinates and clarifies with our medical personnel on information that seems incomplete or is lacking for proper account/ claim adjudication.
Responsible for correcting, adjusting, and processing charges and bills for all applicable codes.
Assist in reconciling deposits and patient outstanding charges.
Assist with billing and collections reviews and audits.
Communicate daily via phone calls and written communications with outstanding accounts offices to verify status of payments.
Answer/respond to correspondence related to patient accounts and inquiries.
Communicates effectively with Manager about improvement opportunities to achieve optimum performance.
Participate in continuous education to remain current with codes in the Healthcare industry.
Maintain HIPPA requirements related to patient confidentiality.
Contribute to team effort to accomplish collections goals.
REQUIREMENTS:
Associates or bachelor's degree completed.
Minimum of two years of experience in a medical office setting and fluent in utilizing an Electronic Medical Records system.
Excellent communication skills; written, videocalls, and over the phone.
Understanding of medical terminology and coding.
Bilingual English and Spanish preferred.
SCHEDULE:
Monday to Friday 8am to 5pm
Available for calls or texts on weekends or afterhours.
Available to travel occasionally for trainings, conferences, and our satellite medical sites.
If you meet the job requirements, we are excited to meet you and welcome you to apply for this great opportunity.
Upon submission of your application please complete the following required survey:
***************************************************
Bilingual Medical Receptionist
Patient service representative job in Edinburg, TX
Become a part of our caring community and help us put health first The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Receptionist Job Functions:
Operates a switchboard or multi-line phone and maintains long distance call logs
Maintains the reception area
Appointment scheduling
Verification of insurances
Collecting patient charges
Takes and distributes accurate messages
Greets visitors and determines the nature of their visit
Issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee
Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address.
Use your skills to make an impact
Required Qualifications
Experience in a medical office
Six months to one year of multi phone line experience
Excellent Customer Service and phone etiquette
Knowledge of MS Office (Word, Excel, Outlook, Access)
Preferred Qualifications
Two years related experience preferred
Bilingual (English/Spanish)
Associate degree
Experience with ECW
Knowledge of Medical terminology
Medical Receptionist Working hours:
Scheduled 40 hours per week
Monday to Friday 8AM-5PM
Schedule may change as per center needs
This role is considered patient facing and is part of Conviva's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
Benefits
CenterWell offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Alert: Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from ******************** with instructions on how to add the information into your official application on Humana's secure website
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$38,000 - $45,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Auto-ApplyCustomer Service Representative - State Farm Agent Team Member
Patient service representative job in Weslaco, TX
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
401K
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my agency
Requirements
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals/quotas preferred
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Dedicated to customer service
Ability to multi-task
Ability to effectively relate to a customer
Bilingual - Spanish required
Property and Casualty license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Medical Receptionist
Patient service representative job in Weslaco, TX
Job Description
Duties and Responsibilities include but are not limited to:
Greets patients and visitors in a prompt, courteous, and helpful manner. Checks in patients, verifies and updates necessary information in the patients EMR.
Enters all of patient information into the medical billing system.
Maintains appointment schedule and follows office scheduling policies.
Communicates with patient and providers.
Scheduling, canceling, and rescheduling patient appointments.
Reminding patients of upcoming appointments and tracking missed appointments. Answering multiple telephones and accurately documenting messages.
Forwarding telephone calls appropriately and following up on return calls.
Checking-in patients and properly documenting registration.
Insurance verification and verification of patient's demographics.
Collecting co-pays and cash from patients, getting authorization on credit cards.
Entering charges, payments, and balancing the day in the computer.
Maintains work area and lobby in neat and orderly manner.
Attends meetings as required.
Performs related work as required.
Practice and adhere to HIPPA regulations.
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Spanish Speaking Medical Receptionist
Patient service representative job in Harlingen, TX
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
Are you an experienced
Spanish Speaking Medical Office Administrator
looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions - this is the position for you!
Position Summary:
Check-in/Check-out, Insurance verification
Scheduling appointments, Directing busy phone lines
Relaying messages to the physicians
Working collaboratively with office staff to ensure the best quality of healthcare is given to our patients
Hours for this Position:
Monday-Friday, 8:00am-5:00pm
Interviews are being held ASAP
Advantages of this Opportunity:
Get to work with one of the nation's most prestigious Durable Medical Equipment companies!
Unlimited growth opportunities!
Comprehensive benefits for all full-time, permanent employees!
Work with a company that has been successfully established for over 150 years and has locations in all 50 states!
Salary:
$12-$17/hr WILL BE NEGOTIATED BASED ON EXPERIENCE
Qualifications
What We Look For:
At least two years of medical front office administrative/clerical experience (answering phones, scheduling appointments, verifying insurance, handling medical records, etc.)
EMR background, take charge yet friendly personality!
Excellent customer service skills
Additional Information
Want to know more? For immediate consideration please click APPLY NOW and attach a resume
Medical Receptionist
Patient service representative job in Edinburg, TX
Job Description
About the Role:
The Receptionist plays a crucial role in ensuring the smooth operation of our front office and is often the first point of contact for clients and visitors. This position is responsible for managing multi-line phone systems, greeting clients, and providing exceptional customer service. The Receptionist will handle various administrative tasks, ensuring that all inquiries are addressed promptly and efficiently. By maintaining a welcoming environment and facilitating communication between departments, the Receptionist contributes significantly to the overall productivity of the organization. Ultimately, this role is vital in creating a positive first impression and supporting the daily operations of the office.
Minimum Qualifications:
High school diploma or equivalent.
Proven experience as a receptionist or in a similar administrative role.
Proficiency in using multi-line phone systems and general office equipment.
Bilingual
Preferred Qualifications:
Experience in a customer service-oriented environment.
Familiarity with insurance basics.
Additional certifications in office administration or customer service.
Responsibilities:
Answer and direct incoming calls on a multi-line phone system with professionalism and courtesy.
Greet clients and visitors, ensuring they feel welcomed and attended to upon arrival.
Perform general administrative duties, including filing, data entry, and managing office supplies.
Maintain the reception area in a tidy and organized manner, reflecting the company's professional image.
Assist with scheduling appointments and coordinating meetings for staff as needed.
Skills:
The required skills for this position, such as multi-line phone management and phone etiquette, are essential for handling a high volume of calls and ensuring that each caller receives the attention they deserve. Receptionist duties encompass a variety of tasks, from greeting clients to performing general administrative functions, which require strong organizational skills and attention to detail. Proficiency in using a copy machine and other office equipment is necessary for efficiently managing daily tasks and supporting the team. Excellent communication skills are vital for interacting with clients and colleagues, fostering a positive and professional atmosphere. Preferred skills, such as familiarity with office management software, enhance the Receptionist's ability to streamline processes and improve overall office efficiency.
Benefits:
Medical, Vision, and Dental Insurance
Employer-Paid Life Insurance
Company Match 401k
Paid Time Off
Paid Holidays
40 hours per week and requires availability between clinic hours of operation: 9:00AM-7:00PM, Monday-Friday, with a rotating shift schedule.
Credentialing Specialists
Patient service representative job in McAllen, TX
Job Description
Type: Full Time
Overtime Exempt: Yes
Reports To: ARMADA HQ
Travel Requirement: YES, nationwide to support onsite credentialing operations as mission needs require.
Security Clearance Required: N/A
*************CONTINGENT UPON AWARDING OF GOVERNMENT CONTRACT********
Credentialing Specialists will provide credentialing service and support to operate IRS credentialing sites utilizing the GSA scheduling tool to manage credentialing appointments, run reports through the USAccess system, and use credentialing equipment to conduct post issuance and enrollment activities. These duties and responsibilities include, but are not limited to the following:
Duties & Responsibilities:
The Credentialing Specialists shall:
View, manage, and check daily appointments in time trade scheduling tool
Credentialing Specialists shall perform enrollment and Issuance of Identification Cards to include PIV/Smart IDs, Access Cards, PAC Cards, issue and activate SmartID Cards,
Perform Certificate Rekey, Pin Reset, and Card Update
Credentialing Specialists shall perform card inventory and log cards on the Credential Inventory Tool (CIT)
Store cards in a lockable container (file cabinet)
Credentialing Specialists shall contact employees and contractors to schedule pick-up and activate SmartID
Credentialing Specialists shall issue PAC Cards and Access Cards
Issue Pocket Commission Credentials Collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destruction
Credentialing Specialists shall keep a log of Cards issued and collected
Perform Registrar and Activator duties as required
Credentialing Specialists shall perform Card Custodian duties
Credentialing Specialists shall mail SmartID Cards to Light Activation Kit Operators
Applicant Communications regarding credential status
Credentialing Specialists shall take photo, capture digital signatures, and assemble Pocket Commission inserts, and other ID Media duties as directed by ICAM
Credentialing Specialists shall perform IRS credentialing functions and may be required to travel up to 40% of their annual work hours to support IRS credentialing and activation efforts. Short-term shiftwork to support the standard workday, night shift and weekend hours, shall be required
Other duties as assigned.
Knowledge, Skills, and Abilities (KSAs):
Ability to complete required online credentialing training and maintain compliance with PIV-II SmartID credential requirements.
Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures.
Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require.
Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs.
Knowledge of PII handling and federal credentialing policies.
Skill in managing daily credential operations, workstations and equipment.
Strong customer service and communication skills.
Skill in preparing and submitting daily site reports.
Strong attention to detail and documentation accuracy.
Ability to follow federal credentialing standards and procedures.
Minimum/General Experience:
Experience with or ability to complete USAccess Registrar and Activator training or a comparable credentialing program.
Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures.
Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require.
Minimum Education:
High School Diploma, or equivalent
Disclaimer:
The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at ******************
Special Notes: Relocation is not available for these jobs.
ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.
Patient Service Representative
Patient service representative job in Weslaco, TX
Patient Service Representative (PSR)
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the use of the LifeVest.
The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off.
Responsibilities:
Manage equipment & garment inventory
Contact caregivers and family to schedule fittings
Available, willing and able to conduct evening and weekend activities
Willing to travel to patient's homes for fittings or follow up visits
Disclose their family relationship with any potential referral source
Program equipment according to the prescribing physician's orders
Measure the patient and determine correct garment size
Train the patient & other caregivers in the use of the LifeVest
Have the patient sign a Patient Agreement & WEAR Checklist
Fax the signed copy of the Patient Agreement & WEAR Checklist to ZOLL within 24 hours of the assignment
Qualifications:
Have 1 year patient care experience
Patient experience must be professional (not family caregiver)
Patient experience must be documented on resume
Disclose personal NPI number (if applicable)
Have a valid driver's license and car insurance
Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid by ZOLL
Auto-ApplyBilingual Medical Receptionist
Patient service representative job in Edinburg, TX
**Become a part of our caring community and help us put health first** The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
**Receptionist Job Functions:**
+ Operates a switchboard or multi-line phone and maintains long distance call logs
+ Maintains the reception area
+ Appointment scheduling
+ Verification of insurances
+ Collecting patient charges
+ Takes and distributes accurate messages
+ Greets visitors and determines the nature of their visit
+ Issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee
+ Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address.
**Use your skills to make an impact**
**Required Qualifications**
+ Experience in a medical office
+ Six months to one year of multi phone line experience
+ Excellent Customer Service and phone etiquette
+ Knowledge of MS Office (Word, Excel, Outlook, Access)
**Preferred Qualifications**
+ Two years related experience preferred
+ Bilingual (English/Spanish)
+ Associate degree
+ Experience with ECW
+ Knowledge of Medical terminology
**Medical Receptionist Working hours:**
+ Scheduled 40 hours per week
+ Monday to Friday 8AM-5PM
+ Schedule may change as per center needs
+ This role is considered patient facing and is part of Conviva's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
**Benefits**
CenterWell offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:
+ Health benefits effective day 1
+ Paid time off, holidays, volunteer time and jury duty pay
+ Recognition pay
+ 401(k) retirement savings plan with employer match
+ Tuition assistance
+ Scholarships for eligible dependents
+ Parental and caregiver leave
+ Employee charity matching program
+ Network Resource Groups (NRGs)
+ Career development opportunities
**Alert:** Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from ******************** with instructions on how to add the information into your official application on Humana's secure website
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$38,000 - $45,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
**About Us**
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
Easy ApplyPatient Intake Coordinator - Medical Office Specialist
Patient service representative job in McAllen, TX
South Texas' most reputable pain management clinic is looking for a key player in making our patients feel welcome and confident about their treatments. The ideal candidate is someone who takes pride in providing the best possible patient experience.
As the first point of contact, our Patient Intake Coordinators - Medical Office Specialists play a pivotal role in shaping our patients' experience. You will be responsible for greeting patients with warmth and professionalism, managing phone communications, scheduling appointments, and providing vital information about our services.
KEY RESPONSIBILITIES:
Warmly greeting patients and visitors, in person and over the phone.
Scheduling and confirming appointments using our electronic health record system.
Handling patient inquiries and providing information about our services and procedures.
Managing patient records and ensuring confidentiality and accuracy.
Assisting with billing and insurance verification.
Facilitating a smooth flow of communication between patients and healthcare professionals.
REQUIREMENTS:
Bilingual: English and Spanish.
High school diploma; Associate degree or above preferred.
7+ Experience working in clinical or surgical office setting
Fluent communication skills: in-person, written, and by phone.
Strong people and building relationships skills.
Experience with high volume of patients.
Advanced with EMR/EHR, Microsoft Office, Google Docs.
Attention to details - data entry speed and accuracy a must. Be able to type at least 60 words per minute.
WHAT WE OFFER:
A highly competitive base salary.
Attractive performance bonuses.
The opportunity to be at the forefront of transforming patient communication in healthcare.
A dynamic work environment where your contributions have a direct impact on our growth and patient satisfaction.
If you are looking to be appreciated for your efforts, in a teamwork environment, we are excited to meet you and welcome you to apply for this great opportunity.
All applicants MUST complete the following survey with their application: ****************************************************
Applications without the completed survey will not be considered.
Medical Receptionist
Patient service representative job in Harlingen, TX
Duties and Responsibilities include but are not limited to:
Greets patients and visitors in a prompt, courteous, and helpful manner. Checks in patients, verifies and updates necessary information in the patients EMR.
Enters all of patient information into the medical billing system.
Maintains appointment schedule and follows office scheduling policies.
Communicates with patient and providers.
Scheduling, canceling, and rescheduling patient appointments.
Reminding patients of upcoming appointments and tracking missed appointments. Answering multiple telephones and accurately documenting messages.
Forwarding telephone calls appropriately and following up on return calls.
Checking-in patients and properly documenting registration.
Insurance verification and verification of patient's demographics.
Collecting co-pays and cash from patients, getting authorization on credit cards.
Entering charges, payments, and balancing the day in the computer.
Maintains work area and lobby in neat and orderly manner.
Attends meetings as required.
Performs related work as required.
Practice and adhere to HIPPA regulations.
Auto-ApplyMedical Receptionist - SBMA Harlingen
Patient service representative job in Harlingen, TX
Join Our Team as a Front Desk Receptionist!
Are you a friendly and organized individual with a passion for providing excellent customer service? We are looking for a dynamic Front Desk Receptionist to be the welcoming face of our healthcare facility. If you thrive in a fast-paced environment and enjoy making a positive impact on patients' experiences, we want to hear from you!
Key Responsibilities:
Warm Welcome: Greet and direct visitors with a smile, providing clear instructions and ensuring they feel comfortable and informed.
Efficient Administration: Handle copay collections, appointment scheduling, paperwork preparation, and reminder phone calls with precision and care.
Accurate Data Management: Keep patient files up-to-date and balanced, ensuring all information is entered correctly.
Professional Communication: Answer calls professionally, screen and take messages, and address caller needs with a focus on exceptional customer service.
Supportive Office Role: Assist with computer input, typing, scheduling, form preparation, correspondence, data compilation, and various projects to support the office team.
Organized Environment: Maintain office equipment and supplies, keeping the reception area clean and orderly.
Versatile Duties: Take on additional tasks and projects as needed, contributing to the overall success of the team.
Positive Patient Experience: Create a lasting, positive impression on every patient who walks through our doors.
Qualifications:
Education: High school diploma or equivalent.
Experience: At least 1 year of receptionist experience, preferably in a healthcare setting.
Technical Skills: Proficiency in MS Word, Outlook, Excel, and EMR systems (preferably Allscripts).
Interpersonal Skills: Excellent communication skills to interact effectively and courteously with callers, physicians, and staff.
Organizational Skills: Strong ability to prioritize, multi-task, and pay close attention to detail.
Team Player: Ability to work well within a team.
Independent Worker: Capable of working independently in a high-stress environment with strong organizational skills.
Why Join Us?
Impactful Role: Be the first point of contact for our patients, making a difference in their healthcare journey.
Supportive Team: Work with a dedicated and friendly team that values collaboration and mutual support.
Growth Opportunities: Take advantage of opportunities for professional development and career advancement.
Positive Work Environment: Enjoy a clean, organized, and welcoming workspace.
If you are ready to bring your skills and enthusiasm to our team, apply today and help us create a positive and lasting impact on our patients' lives!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Auto-Apply