Insurance Restoration Specialist - Roofing & Storm Damage Claims
Patient service representative job in Edmond, OK
About the Opportunity: Are you driven, confident, and ready to build a high-income career in the storm restoration industry? Riteway Roofing & Construction is seeking motivated Insurance Restoration Specialists to help homeowners navigate storm-related insurance claims and secure full roof replacements.
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
As part of a veteran- and family-owned company, you'll join a team known for integrity, craftsmanship, and doing things the Riteway.
This is a 1099 commission-only opportunity, paid through a competitive percentage of the net profit on each job.
Top performers regularly exceed six-figure earnings. xevrcyc
No prior experience is required - we provide full training, tools, and mentorship to help you succeed quickly.
Patient Access Specialist FT, M-F 8:30am-5:00pm (67732)
Patient service representative job in Oklahoma City, OK
Department: Patient Access Specialist, Patient Access Employee Category: Non-Exempt Reporting Relationship: Patient Access Supervisor Character Qualities: * Attentiveness-Showing the worth of a person or task by giving my undivided concentration.
* Discernment- Understanding the deeper reason why things happen.
* Resourcefulness- Making wise use of what others might overlook or disregard.
* Responsibility- Knowing and doing what is expected of me.
Summary of Duties and Responsibilities:
Perform duties, under direction of Patient Access Supervisor, in scheduling and providing assistance to patients to access Variety Care services throughout all clinics. Provides excellent customer service, answers telephones in a timely fashion, facilitates appointments, and follows all operational and clinical guidelines to provide service excellence. Communicates with Care teams to support an efficient delivery of care. Familiar with all services provided within our clinics and provides patient access through scheduling of appointments, telehealth services or connection to key resource departments.
Primary Duties and Responsibilities:
* Provides excellent customer service and appropriate telephone etiquette at all times and schedules the patient based on their needs.
* Provides good verbal communication through active listening skills; personalized and attentive service and a caring and thoughtful attitude.
* Manages all incoming telephone calls and represents the VC health center as a first point of contact with a pleasant and professional demeanor.
* Strives to consistently meets and/or exceeds individual Patient Access performance measures.
* Proficient in EPIC (EMR) scheduling and Patient Access workflows to ensure appropriate documentation in patient communication, inbasket messaging, and patient data.
* Utilizes screening tools such as Symptom Screener to ensure patient acuity is assessed for the most appropriate service.
* Attends employee meetings and staff trainings to ensure continuous quality improvement in job performance.
* Obtains accurate and required information/documentation from patient at time of call.
* Utilizes Patient Access LEADS in coaching opportunities, job training, daily questions.
* Follows HIPAA guidelines and OCHS Privacy policy and procedure.
* Assures that office equipment is in good working order. Notifies appropriate staff members if problems arise.
* Able to handle patient/specialty complaints and seeks out manager assistance when needed.
* Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable.
* Supports Variety Care's accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provide leadership and work with all staff to achieve the goals of the "Triple Aim" of healthcare reform-to improve the experience of care, improve health outcomes, and decrease healthcare costs.
* Performs Other duties as assigned.
Essential Functions:
* Must be able to lift 25 pounds.
* Able to sit for long periods of time
Sr. PSR - Patient Services Representative - Head and Neck Clinic - Stephenson Cancer Center
Patient service representative job in Oklahoma City, OK
Position Title:Sr. PSR - Patient Services Representative - Head and Neck Clinic - Stephenson Cancer CenterDepartment:SCC Clinic Patient ServicesJob Description:
General Description: Coordinates schedules of patients in and out-patients clinic and provides clerical assistance toward the smooth operation of the facility.
Essential Responsibilities:
Scheduling
Schedules patient appointments, either by telephone or in person
Provides information about clinic operations
Obtains patient demographics on new patients and updates demographics on established patients.
Answers telephone calls and distributes to the appropriate people.
Prepares and enters healthcare providers' schedules into the computer.
Coordinates schedules as directed to patient requiring multiple services.
Check In/Check Out
Greets patients as they come into the clinic for scheduled appointments.
Accepts payments and writes receipts.
Totals encounter forms and inspects the form for completeness and accuracy.
Codes procedures and diagnoses.
Ensures the resident and faculty signatures are on the encounter form and chart.
Copies insurance cards and distributes to the appropriate people.
Prepares encounter forms and billing packets for patients to be seen.
May prepare and type daily deposits.
Balances and closes cash box daily.
Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)
Prints and faxes physician schedules to offices.
Filing and Organization
Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
Copies medical records for patients and other providers or facilities.
Files patient charts.
Prepares inactive patient charts for storage. Maintains log of charts in storage.
Secures charts that have been sent to storage that are needed in the clinic.
Replaces torn charts with new covers.
Makes up new patient charts and/or packets of information
Prepares new patient inserts for charts.
Requests medical records from other facilities.
Referrals and Authorizations
Talks to patients about financial accounts.
Verifies insurance eligibility and primary care physicians for patients.
Secures referrals to other providers for HMO patients.
Secures referrals from PCPs for HMO patients to be seen in the clinic.
Collects and verifies proof of income in order to determine what sliding
scale discount is appropriate, if any.
Miscellaneous
Dispenses supplies as needed.
Notifies appropriate person when supplies are low and need to be reordered.
Types notes and letters for physicians as needed.
Makes immunization cards as needed.
Logs mail receipts according to University policy.
Sorts and distributes mail.
All Areas
Communicates with patients of all ages in a professional manner at all times.
Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.
Enhances professional growth and development through in-service meetings and education programs.
Maintains patient confidentiality.
Performs related work as required
General Responsibilities:
Performs other duties as assigned.
Minimum Requirements:
Education: High School Diploma or GED.
Experience: 3-5 years of experience in customer service required, including at least 6 months in a clinical environment.
Licensure/Certifications/Registrations Required: None required.
Knowledge, Skills & Abilities:
Good verbal and written communication skills
Customer Service skills
Interpersonal skills - able to work effectively with other employees, patients and external parties
Proficient with the use of Microsoft Office tools
Current OU Health Employees - Please click HERE to login.OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
Auto-ApplyPatient Access Representative
Patient service representative job in Oklahoma City, OK
Patient Access Representative Department: Arthritis & Clinical Immuno Location: Oklahoma City, OK START YOUR APPLICATION Overview and Responsibilities The OMRF Rheumatology Research Center of Excellence is seeking a compassionate Patient Access Representative who thrives in a fast-paced environment. This is an excellent opportunity for someone looking to gain experience during a gap year before starting a clinical graduate program.
Responsibilities included within the role:
CUSTOMER SERVICE
Answer and correctly route all incoming calls and respond appropriately to inquiries and requests for information.
Maintain clinic schedule including setting patient appointments, confirming appointments with reminder calls, and amending provider schedules according to availability.
ADMINISTRATIVE SUPPORT
Greet patients and other individuals with clinic business. Direct patients and/or visitors to various clinic areas.
Prepare and send general correspondence and patient letters as directed by providers and/or clinic manager.
Receive and distribute mail.
Monitor office supplies in work area to ensure adequate inventory level and advise supervisor of malfunctioning office equipment.
PATIENT ACCESS & RECORDS
Enter patient information on all new patients as well as periodic updating of established patient accounts.
Consistently obtain and copy/scan insurance cards and IDs.
Maintain patient charts and medical records. Ensure completion of and obtain signatures on all necessary forms and documents required by clinic and by law.
Schedule referrals as directed by the providers to other physicians and/or ancillary services.
INSURANCE & BILLING
Utilize online programs to verify insurance eligibility and benefits, documenting findings on the patient account. Contact insurance companies for pre-authorizations and pre-certifications as required prior to patient receiving services.
Review insurance verification and advise patient of third-party benefits. Explain third party and self-pay portion of bills to patients and/or guarantor.
Collect copayment. Communicate in a professional manner to patients regarding all outstanding balances. Evaluate financial status of patients accounts, initiate and make payment arrangements, and maintain a continuous follow up process on all accounts to minimize loss in revenue.
Log cash collected, generate receipts, and maintain balanced cash at all times.
Gather and route billing information appropriately and manage billing work queues and inquiries.
CLINIC OPERATIONS
Open and close the clinic.
Assure cleanliness and organization of waiting room.
Perform other related duties as assigned that correspond to the overall function of this position.
Minimum Qualifications
High school diploma or GED, or equivalent experience.
Must demonstrate good written and verbal communication and customer service skills.
Proficiency in using computer systems and software, including Microsoft Office Suite.
High attention to detail, dependability, and willingness to learn.
The ability to prioritize, meet deadlines, work independently, and demonstrate professionalism with diverse personalities and cultures are essential.
Preferred Qualifications
Two years or more of previous office experience in a physician's office or other health care setting preferred.
Proficiency in EMR scheduling and registration, particularly EPIC, preferred.
Bilingual in Spanish and English.
Work Hours
Typically, Monday through Friday from 8:00AM to 5:00PM, however, hours may vary slightly depending on workload and patient/participant scheduling.
OMRF Overview
Founded in 1946, the Oklahoma Medical Research Foundation (OMRF) is among the nations oldest, most respected independent, nonprofit biomedical research institutes. OMRF is dedicated to understanding and developing more effective treatments for human diseases, focusing on critical research areas such as Alzheimers disease, cancer, lupus, multiple sclerosis, and cardiovascular disease. OMRF follows an innovative cross-disciplinary approach to medical research and ranks among the nations leaders in patents per scientist.
Located in Oklahoma City, a city that offers a dynamic and flourishing downtown area, with low cost of living, short commute times and a diversified economy, OMRF has been voted one of the Top Workplaces since the inception of the award. This achievement has been accomplished thanks to OMRF individuals who share a unified understanding that our excellence can only be fully realized with a collective commitment to our mission, . . . so that more may live longer, healthier lives. Successful candidates will demonstrate commitment to this mission.
OMRF Benefits
We offer competitive salaries and comprehensive benefits to full-time employees including medical, dental, and vision insurance, minimum 8% company retirement contribution, vacation and sick leave, and paid holidays. All employees have access to our onsite café, free onsite fitness center with access to personal trainer, free parking and much more! Relocation assistance available for those located 50 miles outside of Oklahoma City metro. Learn more about our benefits here.
OMRF is an Equal Opportunity Employer.
START YOUR APPLICATION
Patient Access Specialist
Patient service representative job in Oklahoma City, OK
About Us
HIGHLIGHTS
$500 Sign-On Bonus
SHIFT: DAYS (7a-7p)
JOB TYPE: Full-Time
FACILITY TYPE: 16 bed Small-Format Hospital (8 ER, 8 Inpatient)
PERKS: Night/Weekend shift differentials, 401K MATCH (100% vested day ONE!), Paid Referrals!
We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.
Position Overview
The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.
Essential Job Functions
Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital
Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
Provide and obtain signatures on required forms and consents
Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
Obtain insurance authorizations as required by individual insurance plans where applicable
Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
Scan all registration and clinical documentation into the system and maintain all medical records
Assist with coordinating the transfer of patients to other hospitals when necessary
Respond to medical record requests from patients, physicians and hospitals
Maintain cash drawer according to policies
Maintain log of all patients, payments received, transfers and hospital admissions
Maintain visitor/vendor log
Other Job Functions
Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
Receive deliveries including mail from various carriers and forward to appropriate departments as needed
Notify appropriate contact of any malfunctioning equipment or maintenance needs
Attend staff meetings or other company sponsored or mandated meetings as required
Assist medical staff as needed
Perform additional duties as assigned
Basic Qualifications
High School Diploma or GED, required
2 years of patient registration and insurance verification experience in a health care setting, preferred
Emergency Department registration experience, strongly preferred
Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
Basic understanding of medical terminology
Excellent customer service
Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
Position requires fluency in English; written and oral communication
Fluency in both English & Spanish is a requirement in the El Paso Market
Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.
We can recommend jobs specifically for you! Click here to get started.
Auto-ApplyCare Coordinator
Patient service representative job in Oklahoma City, OK
Job Description
Nuvia Dental Implant Center is rapidly expanding and looking for enthusiastic Care Coordinators to join our growing team. We are a leader in dental implant services, known for our exceptional patient care and innovative solutions. With over 45 locations across the country, Nuvia has been featured on major news outlets such as Yahoo Finance, ABC, and CBS. Nuvia's 50,000+ 5-star Google reviews make it an ideal career for any hard working Care Coordinator who enjoys helping patients through a life changing procedure.
What Nuvia Offers:
Pay: $20-$39 per hour
$20-$24 per hour base
Up to $2,000 monthly bonuses averaging out to roughly $12 per hour
Up to $2,000 Quarterly bonuses averaging out to roughly $4 per hour
What's in it for you?
Patient focused: Nuvia Care Coordinators are patient focused which provides the rewarding experience of being a part of patients receiving life changing smiles every day
Key to bringing new patients to Nuvia for a life-changing smile: Through driving patient reviews, Care Coordinators have the meaningful opportunity to help future patients find Nuvia.
Compensation: Nuvia offers competitive base pay. In addition, Nuvia offers our Care Coordinators the unique opportunity to earn both monthly performance bonuses and quarterly bonuses, which when combined give our Care Coordinators the ability to earn an additional 32K/year beyond their base pay.
Benefits Package: Nuvia offers comprehensive health, dental, vision, life insurance, short and long-term disability, 401k with match, paid training, PTO, bereavement leave, parental leave, and an employee assistance program.
Role Overview:
The Care Coordinator is patient focused and dedicated to ensuring patients have a seamless experience while in the office. Care Coordinator responsibilities involve greeting patients, managing appointments, handling various administrative tasks, and actively gathering patient feedback through reviews.
Responsibilities:
Live company core values
Greet and welcome patients
Cultivate a positive and welcoming environment
Communicate well with other team members to provide seamless patient care
Manage appointments and scheduling
Handle billing and payment processing
Provide general administrative support
Actively gather patient reviews
Build strong patient relationships
Attend daily huddles
Collaborate with the team to achieve shared goals
Qualifications:
BLS certification
Strong interpersonal skills
Warm and empathetic
Team oriented
Sales-oriented
Results-Focused
Adaptable
A Day in the Life:
Morning Routine: Prepare the office for the day, ensuring everything is clean, organized, and stocked. Attend the morning huddle to discuss the day's schedule, priorities, and any urgent matters. Review the Schedule: Check the day's appointments and prepare for any special requests or concerns.
Patient Interactions: Greet each patient with a warm smile and a friendly demeanor, setting the tone for a positive experience. Efficiently schedule and reschedule appointments, ensuring optimal patient flow.
Handling Billing and Payments: Process payments, answer billing questions, and address any concerns. Provide Administrative Support: Assist with various administrative tasks, such as filing, scanning, and data entry.
Patient Engagement: Proactively seek patient feedback and encourage them to share their experiences online. Connect with patients on a personal level, addressing their needs and concerns. Provide clear and concise information about treatment plans, procedures, and financing options.
Team Collaboration: Participate in daily huddles to discuss team goals, challenges, and successes. Work closely with other team members, such as doctors, dental assistants, and sales consultants.
End-of-Day Tasks: Reflect on the day's activities and identify any areas for improvement. Review the schedule for the following day and ensure all necessary preparations are made. Make sure the office is ready for patients the next day, turn off lights and equipment and secure the office.
Patient Care Coordinator
Patient service representative job in Oklahoma City, OK
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!
Job Description:
Ennoble Care is looking for a full-time, experienced Patient Care Coordinator that will work out of our Oklahoma City, Oklahoma office,
who aligns with our motto, "To Care Is An Honor".
This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Patient Care Coordinator you should be compassionate, experienced, and highly organized. In this role, you will play an important part in our ability to provide exceptional care by managing the individual care providers, including scheduling and providing support for the caregivers and families.
Responsibilities:
Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care's electronic medical record system
Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
Document all client communications (verbal or written) accurately
Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities
Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
Excellent customer service skills demonstrated by positive feedback from customers and patients
Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner
Equipment Operation:
Utilization of a computer, telephone, copy machine, and other office equipment as necessary
Qualifications:
Must be comfortable with speaking on the phone for large amounts of the day
Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
Ability to take accurate notes to document each task in a timely manner
Ability to multitask between different patients and workstreams while remaining organized and efficient with time
Ability to thrive in a fast-paced environment
Must be able to work full-time, Monday through Friday, 8:30am-5:00pm CST, on-site in Oklahoma City, OK.
Must be proficient in using a computer, including Outlook and other Microsoft Office programs
Knowledge of basic healthcare terms, conditions, roles, and basic care principles
Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis
PLEASE NOTE: THIS IS A FULL-TIME, IN-OFFICE POSITION.
PLEASE ANSWER ALL APPLICATION QUESTIONS THOROUGHLY, THANK YOU!
Full-time employees qualify for the following benefits:
Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
Paid Time Off
Paid Office Holidays
All employees qualify for these benefits:
Paid Sick Time
401(k) with up to 3% company match
Referral Program
Payactiv: pay-on-demand. Cash out earned money when and where you need it!
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against
protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national
origin, religion, disability, and veteran status.
Patient Care Coordinator
Patient service representative job in Oklahoma City, OK
Our spa is seeking a dedicated and passionate Sales Manager to join our rapidly expanding team with boundless growth opportunities. This role offers $100,000+ OTE (On Target Earnings) annually, combining a competitive base salary with uncapped commission potential. This is an exciting opportunity for individuals who excel in sales and customer engagement within the wellness industry.
As a Sales Manager, you will be responsible for promoting and selling our treatments, packages, and skincare products, while also overseeing sales strategies to drive client satisfaction and revenue growth. Your expertise will play a key role in increasing bookings, expanding our client base, and ensuring the success of our spa services.
Key Responsibilities
Promote and sell spa services, treatments, and packages to new and existing clients.
Build and maintain strong relationships with clients to encourage repeat business and ensure satisfaction.
Meet or exceed sales targets by understanding client needs and providing tailored recommendations.
Deliver excellent customer service by handling inquiries, resolving concerns, and ensuring a positive client experience.
Collaborate with the team to develop and execute promotions and strategies to attract and retain customers.
Stay up-to-date on all spa services, products, and industry trends to effectively communicate their benefits.
Requirements
Proven experience in sales or customer service, preferably in the wellness, spa, or hospitality industry.
Strong communication and interpersonal skills.
Ability to build positive customer relationships and understand client preferences.
Goal-oriented with a drive to meet and exceed sales targets.
Knowledge of spa treatments and wellness trends is a plus.
A proactive, self-motivated, and energetic attitude.
Strong organizational and time management skills.
Patient Care Coordinator (Sales)
Patient service representative job in Oklahoma City, OK
Job DescriptionSalary:
Patient Care Coordinator (Sales Focused)
About the Role
As a Patient Care Coordinator, youll play a pivotal role in helping patients make one of the most life-changing decisions theyll ever make achieving clear, natural vision. This is a high-energy consultative sales position, ideal for driven professionals who love connecting with people, understanding their goals, and guiding them confidently toward a solution that fits their needs.
You dont need ophthalmology experience what were looking for is sales excellence, emotional intelligence, and the ability to inspire trust and action.
Key Responsibilities
Convert consultations into scheduled procedures through genuine connection, education, and professional sales communication.
Present procedure options, pricing, and financing in a confident, transparent, and empathetic way.
Guide patients through their journey from first consultation to procedure day, ensuring they feel informed, cared for, and excited.
Build trust and urgency through expert communication and deep understanding of each patients motivations and hesitations.
Collaborate with doctors, clinical staff, and patient services to ensure a seamless, remarkable patient experience.
Track performance metrics and manage CRM follow-ups to maintain a healthy pipeline of scheduled procedures.
Maintain professionalism while balancing compassion, precision, and sales-driven energy in every interaction.
What Youll Bring - Required
Proven success in sales, consultative selling, or high-touch customer service (retail, hospitality, automotive, luxury goods, medical, or similar industries).
Exceptional communication and persuasion skills you make complex decisions feel simple and natural.
High emotional intelligence able to balance professionalism with genuine care.
Goal-oriented mindset with a strong drive to exceed sales targets.
Comfort working in a fast-paced, performance-driven environment.
Proficiency with CRM systems and digital communication tools.
Ability to maintain composure, empathy, and precision in every interaction.
Adhere to the company's core values and serve a culture of service.
Delegate or prioritize tasks effectively to meet workflow needs.
Commit to participating in strategic initiatives and special projects as needed.
Preferred Qualifications
2+ years in sales, consulting, or service roles where relationship-building and conversion were key metrics.
Education: High school diploma or equivalent required; associate or bachelors degree preferred.
Confidence in presenting pricing and payment options.
Collaborative spirit you love being part of a high-performing team with shared goals.
Strong computer and organizational skills including intermediate knowledge of Word, Excel, PowerPoint and Google Drive or similar cloud-based file management systems.
Ability to multitask and to provide efficient and accurate data entry.
Confident, friendly, and reliable.
Values Alignment: Demonstrated commitment to core values Be Precise, Honor Each Person, Reach for Remarkable, and Stay Humble.
Details
Compensation: Competitive base + commission (uncapped earning potential)
Schedule: Full-time, MondayFriday (occasional weekend or evening events)
Reports to: Center Director
Location:
ClearSight LASIK & Lens, 7101 NW Expressway, Suite 335, Oklahoma City, OK 73132
Core Values
We live by these every day:
Be Precise. Honor Each Person. Reach for Remarkable. Stay Humble.
Patient Access Representative PRN
Patient service representative job in Oklahoma City, OK
Community Hospital is hiring a PRN Patient Access Rep! We're offering an exciting opportunity to work alongside a dedicated, compassionate team - where you are valued just as much as the patients we serve. At Community Hospital, we are guided by our C.A.R.E.S. values where Compassion is required, Attitude is valued, Respect is demanded, Excellence is expected and Service is commended. Come be a part of a place where your hard work is recognized, your goals are supported, and your impact matters.
The Patient Access Representative is responsible for the complete and accurate registration of all patients obtaining services at the facility. Responsible for accurately gathering and entering patient information into the computer as received from the patient and/or the physician's office, verifying benefits for non pre-registered patients, and obtaining signatures on required forms. Responsible for collecting co-payments, deductibles, and co-insurance from patients at the time of service. Responsible for ensuring an efficient, complete, and timely patient registration process that models the customer service philosophy of the facility.
Essential Functions:
* Communicate with clinical departments or Scheduling Representative to obtain scheduled appointments and/or orders prior to the service date.
* Pre-register 98% of all scheduled patients a minimum of three (3) business days in advance of their arrival.
* Obtain, validate and accurately enter in the computer system, the patient's demographic and insurance information while maintaining an acceptable accuracy rate (95% plus) as evidenced by routine quality review. Information may be obtained from the physician's office or the patient via direct contact, telephone or fax.
* Thoroughly review the MPI so that duplicate medical records numbers are avoided.
* Obtain signatures on all necessary forms and documents required by hospital and by law.
* Ensure MSP Questionnaire is completed for every Medicare registration.
* Work closely and cooperatively with the physician office staff, schedulers and other hospital departments to schedule and prepare required information before the patient's arrival.
* Utilize online programs to verify insurance eligibility and benefits, documenting findings on the patient account. Assist by contacting to the insurance company for pre-authorizations and pre-certifications as required prior to patient receiving service when asked by Director.
* Effectively communicate with physician office staff to resolve authorization issues and coordinate registrations as required.
* Collect co-payment, deductible or co-insurance previously identified by the Insurance Verification Specialist or as indicated on the insurance card or online eligibility system, when the patient arrives for service.
* If working in Emergency registration, ensures compliance with the EMTALA regulation for all patients.
* Log cash collected, generate receipts, and maintain balanced cash at all times.
* Meet monthly cash collection goals as determined collaboratively by Department Director/Manager and CBO.
* Consistently obtain and copy/scan insurance cards and driver licenses.
* Responsible for knowing the functions of the phone system in order to professionally handle incoming calls, appropriately transfer calls, and assist with any internal calls when asked to do so by Department Director or Team Lead.
* Perform the reception/greeter function at the front desk entrance as needed.
* Verify medical licensure and check Medicare Sanctions websites for non-credentialed physicians ordering outpatient diagnostic tests (Community Hospital Only).
* Consistently demonstrate premier customer service and communication skills with all internal and external customers/contacts and ensure the patient and their family members have the best hospital encounter possible.
* Meet established quality and productivity standards for self and for the team.
* Anticipate and adapt to change (e.g., hospital policy changes, operational/procedures, insurance changes) in a positive manner.
* Foster and reinforce team-based results.
* Adhere to time and attendance standards as outlined in the Human Resource Policy manual. Provide proper notification of absence or tardiness within established departmental time frames.
* Ensure patient confidentiality adhering to HIPAA guidelines.
* Demonstrate the knowledge, skills and abilities (competencies) to perform the duties outlined above annually in the form of a test or as evidenced by daily quality review and direct observation of the Team Lead and the Department Director/Manager.
* Track and monitor productivity as requested.
* Keep Department Director or Team Lead apprised of any delays in the registration process.
* Remain current on scheduling, registration, insurance verification, and other patient registration processes in order to cover in the absence of other team members.
* Perform other duties as assigned.
Qualifications:
* High School graduate or equivalent required; 2 years college preferred.
* Experience in patient registration, verification and authorization in a medical center or comparable institution demonstrating the skill, knowledge and ability to perform registration duties preferred.
* Working knowledge of governmental regulations and other reimbursement criteria preferred.
* Ability to accurately type 40 WPM, complete forms, simple correspondence, handle payment transactions and enter data.
* Excellent verbal and written communication as well as interpersonal skills required.
* Demonstrated ability to handle multiple tasks with short time-lines, prioritize and organize work, and complete assignments in a timely and accurate manner.
* Exceptional ability to interact and communicate effectively, tactfully, and diplomatically with patients, families, medical staff, co-workers, employers and insurance company representatives.
* Must have a pleasant disposition, positive attitude and possess the ability to maintain a cordial and professional approach during periods of stress.
* Skill in using office equipment: basic computer skills, photocopier, telephone, fax machine, and calculator.
* Demonstrated ability to think and act decisively in a timely manner.
* Ability to maintain operational knowledge of all insurance requirements necessary to achieve optimal reimbursement.
AI and Accessibility Coordinator
Patient service representative job in Midwest City, OK
ROSE STATE COLLEGE ANNOUNCES AN OPENING IN ACADEMIC TECHNOLOGY AND TEACHING INNOVATION CENTER (eLearning) AI and Accessibility Coordinator (Temporary, Subject to Funding) Responsible for leading the implementation of Rose State College's AI for Access initiative, funded by the Oklahoma State Regents for Higher Education. This position plays a key role in advancing accessibility, instructional quality, and faculty development through responsible integration of Artificial Intelligence (AI) tools in course design and delivery. The Coordinator will research, pilot, and scale AI-enabled accessibility solutions, provide faculty training, and develop resources that ensure compliance with WCAG 2.1 AA and Quality Matters guidelines. The AI and Accessibility Coordinator will perform a wide variety of tasks to support the AI for Access initiative, including but not limited to: Research, evaluate, and implement AI tools that enhance accessibility and instructional design quality. Ensure AI applications meet security, FERPA compliance, and accessibility guidelines. Develop and deliver faculty training workshops on AI-enabled accessibility and course design in collaboration with Quality Matters. Provide consultation and create resources (guides, templates, toolkits) for faculty adoption. Coordinate project phases (research, pilot, scale) while overseeing data collection processes and maintaining accurate records to support audits and compliance tracking. Analyze accessibility and instructional quality data, generate evaluation reports, and interpret metrics (e.g., compliance rates, faculty confidence, student satisfaction) to inform continuous improvement and grant reporting. Publish the AI for Access Toolkit and maintain an online repository of model courses. Support planning and execution of the statewide AI Accessibility Showcase. Serve as liaison between Academic Technology and Teaching Innovation Center (ATTIC), Information Technology (IT), faculty, and external partners. Support budget decisions, including monitoring expenditures, ensuring compliance with grant guidelines, and researching cost-effective tools, services, and supplies within budget constraints. Support campus events, outreach activities, and community engagement efforts related to AI and accessibility. Assist with communications, presentations, and workshops that promote AI-enabled instructional innovation. Perform other duties as assigned that support the objectives of the AI for Access initiative and Rose State College. This position is contingent upon the availability of external and/or grant funding.
Minimum Qualifications:
Bachelor's degree in education, instructional design, computer science, or a related field (or equivalent combination of education and experience). At least one (1) year of experience in accessibility compliance, instructional design, educational technology, or project coordination. Familiarity with AI tools and their application in teaching and learning environments. Strong understanding of WCAG 2.1 AA guidelines and universal design principles. Excellent organizational, communication, and problem-solving skills. Ability to work independently and collaboratively with faculty, staff, and external partners. Familiarity with Learning Management Systems (Canvas) and accessibility platforms (e.g., Panorama, YuJa). Light carrying up to 10 lbs. and light lifting up to 10 lbs. required. Ability to reach above shoulder. Periods of time spent sitting, standing, walking, kneeling, bending, and stooping.
Desired Qualifications:
Master's degree in education, instructional design, or related field. Experience developing and delivering faculty training or workshops. Knowledge of Quality Matters standards and online course quality frameworks. Experience with FERPA compliance, data privacy, and ethical AI use. Familiarity with Microsoft Office Suite and enterprise systems.
Application Deadline: January 28, 2026
Please submit application materials as requested. The original signed Rose State College application form and unofficial degree conferring transcripts must be received by this office for formal consideration; however, should an offer of employment be extended, official transcripts are required.
Candidate selected will serve a probationary period.
All finalists may be subject to a background check and/or drug test.
(Posted on December 16, 2025)
Must be eligible to work in the United States.
Rose State College's Annual Security Report, including VAWA disclosures, is located at **********************************************************************
An Equal Opportunity Employer.
In accordance with the American Disability Act, reasonable accommodations in the application process will be provided upon written request.
EMPLOYEE RELATIONS *************
6420 SE 15TH STREET - MIDWEST CITY, OK - 73110-2799
Gross Production Business Registration Specialist
Patient service representative job in Oklahoma City, OK
Job Posting Title
Gross Production Business Registration Specialist
Agency
695 OKLAHOMA TAX COMMISSION
Supervisory Organization
Gross Production
Job Posting End Date
Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Gross Production Business Registration Specialist- Business Tax Services
Salary-$43,000.00
Why you'll love it here!
TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!
There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:
Generous state-paid benefit allowance to help cover insurance premiums.
A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
Flexible spending accounts for health care expenses and/or dependent care.
A Retirement Savings Plan with a generous match.
15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
11 paid holidays a year.
Paid Maternity leave for eligible employees.
Employee discounts with a variety of companies and venders.
A Longevity Bonus for years of service.
JOB SUMMARY
The Specialist supports the Business Tax Services Division by researching, reviewing, registering, and processing, gross production registrations, business registrations and sales tax exemption applications and renewals submitted electronically, by paper applications, and written requests. Specialist will be in contact with taxpayers during the registration process.
The Specialist is also involved coordinating with other divisions of the Oklahoma Tax Commission for business compliance, issuance of permits and licenses as well as bonding reviews and requests for information and other business requests and research.
DUTIES AND RESPONSIBILITIES
The functions performed by employees in this job family will vary by level, but may include the following:
Researches, reviews, registers, and processes, business registration and gross production applications and renewals submitted electronically and through other means.
Reviews for bonding requirements, as well as documentation needed from other state agencies.
Prepares business permits, cab cards, and other appropriate taxpayer notifications for business registration submissions
Those registered, held, or denied.
Prepares sales tax exemption permits and appropriate taxpayer notifications for exemption registration submissions.
Prepares memos and taxpayer correspondence in a manner sufficient to convey procedures, laws and regulations.
Assists taxpayers, legal representatives, internal and external personnel in a professional manner by email, telephone, and in person.
Completes assigned work items in order to meet section production and accuracy standards.
Resolves complex and non-complex business tax issues
Uses proper resources to find solutions and responds in a timely manner.
Reviews financial records and other business records; identifies deficiencies; provides advice on requirements for compliance with existing laws, policies and standards
Performs special investigations as assigned.
Other duties as assigned
COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Generally accepted accounting principles and practices
Analytical principles
Modern office methods and procedures, including computer technology related to accounting systems.
Skills in:
Attention to detail
Interpersonal skills
Written & verbal communication
Active listening
Exceptional attention to detail
Ability to:
Review and analyze accounting records and business practices
Prepare reports and recommendations
Establish and maintain effective working relationships with others
Communicate effectively
MINIMUM QUALIFICATIONS
Education and Experience requirements at this level consist of
A bachelor's degree in accounting, finance, business or public administration, or closely related field
Each year of relevant experience may be substituted for each year of required education.
PREFERRED QUALIFICATIONS
Preference may be given to candidates who have completed a CPA certification or have a background in business taxes.
PHYSICAL DEMANDS
Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level.
SPECIAL REQUIREMENTS
No travel is required.
Oklahoma Tax Commission's normal work hours are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency.
Telework may be required based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work BOTH on-site and telework at an off-site location, generally in the applicant's home. Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:
Agency Contact
Auto-ApplyMedical Front Office
Patient service representative job in Harrah, OK
Job DescriptionDescription:
Primary Job Duties: PRN rotating weekends.
Greet, register, instruct, discharge, and provide general assistance to patients.
Obtain demographic and financial information and enter into computer system/electronic medical record.
Verify insurance eligibility and relevant information on payment policies and billing/collection processes. Verify and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility when applicable.
Maintain and balance cash drawer.
Maintain electronic medical record, scan and title documents appropriately.
Confirm electronic medical record chart is complete, patient understands physician instructions and financial responsibility is settled before prior to patient leaving the center.
Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request.
Answer the telephone, take messages and forward them to the appropriate staff/provider.
Help maintain patient flow within the center.
Maintain a clean, orderly waiting room including reading material.
Assist with the release of medical records.
Demonstrate ongoing competency and proficiency in job requirements.
Attending staff meetings.
Assist with the orientation of new employees.
Perform clerical tasks as required.
Maintain strictest confidentiality.
Other duties as assigned.
Requirements:
Education:
High school diploma or equivalent.
Graduate of an accredited medical receptionist program preferred.
Experience:
Customer Service/Training preferred.
Knowledge:
Computer systems and applications including Word, Excel and email.
Knowledge of medical terminology and basic office procedures.
Ability to type 30 words per minute with 95% accuracy.
Skills:
Ability to work independently and with the public in a high-pressure environment.
Detail oriented with excellent interpersonal communication skills.
Ability to multi-task and prioritize workload.
Patient Access Specialist I
Patient service representative job in Oklahoma City, OK
Join Our Team at Oklahoma Heart Hospital (OHH) ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients' journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we're shaping the future of heart care in Oklahoma by serving the state and leading the nation.
Why You'll Love Working Here:
* Comprehensive Benefits:
* Medical, Dental, and Vision coverage
* 401(k) plan with employer match
* Long-term and short-term disability
* Employee Assistance Programs (EAP)
* Paid Time Off (PTO)
* Extended Medical Benefits (EMB)
* Opportunities for continuing education and professional growth
Please note that benefits may vary by position, and some roles (like PRN, Flex, Float, etc.) may have exclusions. For eligible positions, benefits start on your first day!
We can't wait for you to join our heart-centered team!
Responsibilities
The Patient Access Specialist I will answer and process all telephone calls at the console; monitor all alarms, security systems and execute disaster and emergency protocols; update manuals, call lists and directories; and train new personnel. Makes decisions concerning notification of administrative personnel, staff and employees in response to situations, which pertain to health, safety and business interest of the hospital. Completes the registration of patients at bedside and/or at the registration areas assuring appropriate departmental policies and procedures are followed. Interacts with patients, family, physicians, nurses, managers and other staff; and handles confidential patient information. Performs all work with accord to the mission, vision and values of Oklahoma Heart Hospital.
Qualifications
Education: High school graduate or equivalent required.
Experience: One (1) to three (3) years of clerical experience required, preferably in a medical setting. Previous PBX experience preferred.
Working Knowledge: Windows based operating systems preferred. Professional verbal and written communication skills. Medical terminology and medical insurance knowledge preferred.
As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.
Auto-ApplyPatient Coordinator
Patient service representative job in Midwest City, OK
Company: Precision Vision Job Title: Patient Coordinator Department: Ophthalmology Reports To: Clinic Supervisor A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
* Answer phones (both external and internal); assure prompt, courteous service at all times
* Practice urgency at all times with patients' time, as well as Doctor's time and schedule
* Manage patient flow in the office
* Knowledge of common fees charged for common visits and collect correct payments
* Complete daily reconciliations / close day / countdown cash drawer
* General office duties and cleaning to be assigned by manager
QUALIFICATIONS
* Ability to interact with all levels of employees in a courteous, professional manner at all times
* Desire to gain industry knowledge and training
* Demonstrates initiative in accomplishing practice goals
* Ability to grow, adapt, and accept change
* Consistently creating a positive work environment by being team-oriented and patient-focused
* Commitment to work over 40 hours to meet the needs of the business
* Reliable transportation that would allow employee to go to multiple work locations with minimal notice
EDUCATION AND/OR EXPERIENCE
* Minimum Required: High school diploma or general education degree (GED)
* Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
LICENSES AND CREDENTIALS
* Minimum Required: None
SYSTEMS AND TECHNOLOGY
* Proficient in Microsoft Excel, Word, PowerPoint, Outlook
PHYSICAL REQUIREMENTS
* This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Auto-ApplyMedical Front Office
Patient service representative job in Oklahoma City, OK
NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.
At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.
What we are looking for
NextCare Urgent Care is looking for an energetic and enthusiastic Medical Front Office Receptionist that likes the challenge of a fast pace setting and working in a team environment. We are looking for customer-friendly and passionate employees to be a part of our growing organization where patients and employees are our top priority.
Responsibilities
Medical Front Office Receptionist is the first point of contact for patients in the clinic and is responsible for keeping patients and families informed of wait times, monitors the flow of patients, processes patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts in addition to:
* Obtain personal and insurance data from the patient and inputs information into EMR system.
* Monitors the flow of patients, including placing patients into rooms as needed.
* Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
* Prepares daily deposit, reconciliation, and daily statistical information.
* Ensures an adequate stock of front office supplies and proper functioning of equipment.
* Answers telephone utilizing quality customer service skills.
* Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare.
* Manages patient appointments scheduled via the NextCare website
* Notifies back office immediately of any urgent medical concerns a patient may be experiencing
* Educates patients on services offered by NextCare for their current or next visit
* Promptly notifies the Clinic Manager of any patient or employee safety concerns.
How you will make an impact
The Medical Front Office Receptionist supports the organization with exceptional customer service and treats all of our patients with respect and dignity. They ensure the clinic and front reception area is running smoothly and patient flow and satisfaction are at optimum.
Essential Education, Experience and Skills:
Education: Minimum of high school diploma or equivalent, have a Medical Administrative Assistant Certificate or equivalent is highly desired
Benefits:
NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.
Patient Access Representative PRN
Patient service representative job in Oklahoma City, OK
The Patient Access Representative is responsible for the complete and accurate registration of all patients obtaining services at the facility. Responsible for accurately gathering and entering patient information into the computer as received from the patient and/or the physician's office, verifying benefits for non pre-registered patients, and obtaining signatures on required forms. Responsible for collecting co-payments, deductibles, and co-insurance from patients at the time of service. Responsible for ensuring an efficient, complete, and timely patient registration process that models the customer service philosophy of the facility.
Essential Functions:
* Communicate with clinical departments or Scheduling Representative to obtain scheduled appointments and/or orders prior to the service date.
* Pre-register 98% of all scheduled patients a minimum of three (3) business days in advance of their arrival.
* Obtain, validate and accurately enter in the computer system, the patient's demographic and insurance information while maintaining an acceptable accuracy rate (95% plus) as evidenced by routine quality review. Information may be obtained from the physician's office or the patient via direct contact, telephone or fax.
* Thoroughly review the MPI so that duplicate medical records numbers are avoided.
* Obtain signatures on all necessary forms and documents required by hospital and by law.
* Ensure MSP Questionnaire is completed for every Medicare registration.
* Work closely and cooperatively with the physician office staff, schedulers and other hospital departments to schedule and prepare required information before the patient's arrival.
* Utilize online programs to verify insurance eligibility and benefits, documenting findings on the patient account. Assist by contacting to the insurance company for pre-authorizations and pre-certifications as required prior to patient receiving service when asked by Director.
* Effectively communicate with physician office staff to resolve authorization issues and coordinate registrations as required.
* Collect co-payment, deductible or co-insurance previously identified by the Insurance Verification Specialist or as indicated on the insurance card or online eligibility system, when the patient arrives for service.
* If working in Emergency registration, ensures compliance with the EMTALA regulation for all patients.
* Log cash collected, generate receipts, and maintain balanced cash at all times.
* Meet monthly cash collection goals as determined collaboratively by Department Director/Manager and CBO.
* Consistently obtain and copy/scan insurance cards and driver licenses.
* Responsible for knowing the functions of the phone system in order to professionally handle incoming calls, appropriately transfer calls, and assist with any internal calls when asked to do so by Department Director or Team Lead.
* Perform the reception/greeter function at the front desk entrance as needed.
* Verify medical licensure and check Medicare Sanctions websites for non-credentialed physicians ordering outpatient diagnostic tests (Community Hospital Only).
* Consistently demonstrate premier customer service and communication skills with all internal and external customers/contacts and ensure the patient and their family members have the best hospital encounter possible.
* Meet established quality and productivity standards for self and for the team.
* Anticipate and adapt to change (e.g., hospital policy changes, operational/procedures, insurance changes) in a positive manner.
* Foster and reinforce team-based results.
* Adhere to time and attendance standards as outlined in the Human Resource Policy manual. Provide proper notification of absence or tardiness within established departmental time frames.
* Ensure patient confidentiality adhering to HIPAA guidelines.
* Demonstrate the knowledge, skills and abilities (competencies) to perform the duties outlined above annually in the form of a test or as evidenced by daily quality review and direct observation of the Team Lead and the Department Director/Manager.
* Track and monitor productivity as requested.
* Keep Department Director or Team Lead apprised of any delays in the registration process.
* Remain current on scheduling, registration, insurance verification, and other patient registration processes in order to cover in the absence of other team members.
* Perform other duties as assigned.
Accountability:
* Reports to: Director or Manager, Team Leader, Patient Access
* Supervises: None
Qualifications:
* High School graduate or equivalent required; 2 years college preferred.
* Experience in patient registration, verification and authorization in a medical center or comparable institution demonstrating the skill, knowledge and ability to perform registration duties preferred.
* Working knowledge of governmental regulations and other reimbursement criteria preferred.
* Ability to accurately type 40 WPM, complete forms, simple correspondence, handle payment transactions and enter data.
* Excellent verbal and written communication as well as interpersonal skills required.
* Demonstrated ability to handle multiple tasks with short time-lines, prioritize and organize work, and complete assignments in a timely and accurate manner.
* Exceptional ability to interact and communicate effectively, tactfully, and diplomatically with patients, families, medical staff, co-workers, employers and insurance company representatives.
* Must have a pleasant disposition, positive attitude and possess the ability to maintain a cordial and professional approach during periods of stress.
* Skill in using office equipment: basic computer skills, photocopier, telephone, fax machine, and calculator.
* Demonstrated ability to think and act decisively in a timely manner.
* Ability to maintain operational knowledge of all insurance requirements necessary to achieve optimal reimbursement.
Required Physical Demands:
* Strength (Lift, Carry, Push, Pull): Sedentary; exerting up to 10 pounds of force occasionally
* Standing/Walking: Occasionally; activity exists up to 1/3 of the time
* Keyboard/Dexterity: Frequently; activity exists from 1/3 to 2/3 of the time
* Talking (Must be able to effectively communicate verbally): Yes
* Seeing: Yes
* Hearing: Yes
* Color Acuity: No
Environmental Conditions:
High exposure to hazardous risks including potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment and chemicals, and must follow standard precautions. Heavy work volume and high degree of accuracy required. May be required to work weekends or flex schedules. May be required to travel, and during travel, may be exposed to inclement weather conditions.
Patient Access Specialist
Patient service representative job in Del City, OK
About Us
HIGHLIGHTS
SHIFT: NIGHTS (7p-7a)
JOB TYPE: PRN
FACILITY TYPE: 16 bed Small-Format Hospital (8 ER, 8 Inpatient)
PERKS: Night/Weekend shift differentials, 401K MATCH (100% vested day ONE!), Paid Referrals!
We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.
Position Overview
The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.
Essential Job Functions
Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital
Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
Provide and obtain signatures on required forms and consents
Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
Obtain insurance authorizations as required by individual insurance plans where applicable
Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
Scan all registration and clinical documentation into the system and maintain all medical records
Assist with coordinating the transfer of patients to other hospitals when necessary
Respond to medical record requests from patients, physicians and hospitals
Maintain cash drawer according to policies
Maintain log of all patients, payments received, transfers and hospital admissions
Maintain visitor/vendor log
Other Job Functions
Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
Receive deliveries including mail from various carriers and forward to appropriate departments as needed
Notify appropriate contact of any malfunctioning equipment or maintenance needs
Attend staff meetings or other company sponsored or mandated meetings as required
Assist medical staff as needed
Perform additional duties as assigned
Basic Qualifications
High School Diploma or GED, required
2 years of patient registration and insurance verification experience in a health care setting, preferred
Emergency Department registration experience, strongly preferred
Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
Basic understanding of medical terminology
Excellent customer service
Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
Position requires fluency in English; written and oral communication
Fluency in both English & Spanish is a requirement in the El Paso Market
Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.
We can recommend jobs specifically for you! Click here to get started.
Auto-ApplySr. PSR - Sr. Patient Service Representative - Fountain Lake Clinic
Patient service representative job in Edmond, OK
Position Title:Sr. PSR - Sr. Patient Service Representative - Fountain Lake ClinicDepartment:Fountain Lake ClinicJob Description:
General Description: Coordinates schedules of patients in and out-patients clinic and provides clerical assistance toward the smooth operation of the facility.
Essential Responsibilities:
Scheduling
Schedules patient appointments, either by telephone or in person
Provides information about clinic operations
Obtains patient demographics on new patients and updates demographics on established patients.
Answers telephone calls and distributes to the appropriate people.
Prepares and enters healthcare providers' schedules into the computer.
Coordinates schedules as directed to patient requiring multiple services.
Check In/Check Out
Greets patients as they come into the clinic for scheduled appointments.
Accepts payments and writes receipts.
Totals encounter forms and inspects the form for completeness and accuracy.
Codes procedures and diagnoses.
Ensures the resident and faculty signatures are on the encounter form and chart.
Copies insurance cards and distributes to the appropriate people.
Prepares encounter forms and billing packets for patients to be seen.
May prepare and type daily deposits.
Balances and closes cash box daily.
Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)
Prints and faxes physician schedules to offices.
Filing and Organization
Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
Copies medical records for patients and other providers or facilities.
Files patient charts.
Prepares inactive patient charts for storage. Maintains log of charts in storage.
Secures charts that have been sent to storage that are needed in the clinic.
Replaces torn charts with new covers.
Makes up new patient charts and/or packets of information
Prepares new patient inserts for charts.
Requests medical records from other facilities.
Referrals and Authorizations
Talks to patients about financial accounts.
Verifies insurance eligibility and primary care physicians for patients.
Secures referrals to other providers for HMO patients.
Secures referrals from PCPs for HMO patients to be seen in the clinic.
Collects and verifies proof of income in order to determine what sliding
scale discount is appropriate, if any.
Miscellaneous
Dispenses supplies as needed.
Notifies appropriate person when supplies are low and need to be reordered.
Types notes and letters for physicians as needed.
Makes immunization cards as needed.
Logs mail receipts according to University policy.
Sorts and distributes mail.
All Areas
Communicates with patients of all ages in a professional manner at all times.
Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.
Enhances professional growth and development through in-service meetings and education programs.
Maintains patient confidentiality.
Performs related work as required
General Responsibilities:
Performs other duties as assigned.
Minimum Requirements:
Education: High School Diploma or GED.
Experience: 3-5 years of experience in customer service required, including at least 6 months in a clinical environment.
Licensure/Certifications/Registrations Required: None required.
Knowledge, Skills & Abilities:
Good verbal and written communication skills
Customer Service skills
Interpersonal skills - able to work effectively with other employees, patients and external parties
Proficient with the use of Microsoft Office tools
Current OU Health Employees - Please click HERE to login.OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
Auto-ApplyPre-Registration Specialist I
Patient service representative job in Oklahoma City, OK
Join Our Team at Oklahoma Heart Hospital (OHH) ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients' journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we're shaping the future of heart care in Oklahoma by serving the state and leading the nation.
Why You'll Love Working Here:
* Comprehensive Benefits:
* Medical, Dental, and Vision coverage
* 401(k) plan with employer match
* Long-term and short-term disability
* Employee Assistance Programs (EAP)
* Paid Time Off (PTO)
* Extended Medical Benefits (EMB)
* Opportunities for continuing education and professional growth
Please note that benefits may vary by position, and some roles (like PRN, Flex, Float, etc.) may have exclusions. For eligible positions, benefits start on your first day!
We can't wait for you to join our heart-centered team!
Responsibilities
The Pre-Registration Specialist is often the first point of contact for our patients and therefore must represent Oklahoma Heart Hospital ("OHH") with highest standard of customer service, compassion and perform all duties in a manner consistent with OHH mission and values. The Pre-Registration Specialist will facilitate all components of the patients' entrance into any OHH facility. This will include registration and financial clearance, including taking payments over the phone, helping set up payment plans and giving financial assistance information. This position will also be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This team member must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation guidelines.
* Performs pre-registration and insurance verification within 24 hours of receipt of notification for both inpatient and outpatient services.
* Follow scripted benefits verification.
* Contact physician to resolve issues regarding prior authorization or referral forms.
* Assign plans accurately.
* Performs electronic eligibility confirmation, when applicable and document results
* Researches patient visit history to ensure compliance with payor specific payment window rules.
* Completes Medicare secondary payor questionnaire, as applicable.
* Calculates patient cost share and be prepared to collect via phone or make payment arrangement.
Qualifications
Education: High school graduate or equivalent required.
Experience: One (1) to three (3) years of clerical experience required, preferably in a medical setting. Experience with medical terminology and insurance plans preferred.
Working Knowledge: Windows based operating systems preferred. Professional verbal and written communication skills.
Essential Technical/Motor Skills: CRT, typing 45 wpm and 10 key required.
As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.
Auto-Apply