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Patient service representative jobs in Nashville, TN - 549 jobs

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  • Customer Service Representative - State Farm Agent Team Member

    Andrew Felder-State Farm Agent

    Patient service representative job in Goodlettsville, TN

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
    $26k-34k yearly est. 2d ago
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  • Insurance Specialist

    Bankers Life 4.5company rating

    Patient service representative job in Nashville, TN

    Bankers Life , one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Professionals. We offer award-winning training, access to mentors, and a workday that can be built around your lifestyle and an opportunity to advance your career within a leadership role. As an Insurance Professional, you will: Build a client base by growing relationships with your network and providing guidance Gain expertise through sponsored coursework and proprietary agent development training Guide clients through important financial decisions using the latest software and our expansive product portfolio Own your career by utilizing company sponsored leadership development programs to increase your potential for advancement to our mid or upper-level management roles Build manage, and lead teams of Insurance Professionals What makes a great Insurance Professional? Strong relationship building and communication skills Self-motivation to network and prospect for new clients, while demonstrating strong time management skills A competitive and entrepreneurial spirit to achieve success both for yourself and others The ability to present complicated concepts effectively What we offer: Highly competitive commission structure designed to grow with you Passive income opportunities and bonus programs Fully paid study programs for insurance licensing, SIE, Series 6, Series 63, CFP Award-winning training - Bankers Life has been named as a Training Apex Award Winner for the twelfth consecutive year Flexible in-office schedules once you complete your agent training Progressive advancement opportunities Retirement savings program and more Bankers Life , a subsidiary of CNO Financial, is a Fortune 500 company with a strong commitment to diversity and inclusion. We value an inclusive and belonging environment where everyone's different viewpoints bring new successes! Please visit our career site to learn more about our mission: ********************************
    $31k-41k yearly est. 2d ago
  • Customer Service Representative - State Farm Agent Team Member

    Abe Barwegen-State Farm Agent

    Patient service representative job in Hendersonville, TN

    Benefits: License Reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Abe Barwegen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $26k-34k yearly est. 2d ago
  • Licensed Customer Service and Sales Rep - Nashville, TN

    The Auto Club Group 4.2company rating

    Patient service representative job in Nashville, TN

    Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards) Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale Take insurance payments (initial, installment, lapse, or reinstatement) Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products Refer to agent when appropriate Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines Participate in a team environment to promote customer satisfaction and consistent service following the customer service model Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities Fulfill, maintain and service insurance policies Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations Verify new business applications Refer relevant members/insureds to other lines of business (i.e. Travel and Life) Process insurance and membership payments Update electronic member information Maintain filing systems and provide other general Agency support HOW WE REWARD OUR EMPLOYEES Starting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: A Current Property & Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education: High School Diploma or equivalent Work Experience: Provide a high level of customer-focused service Service insurance policies and processing applications, renewals, and amendments Respond to billing and coverage questions Process monetary transactions; Taking payments Promote the sales of insurance products and services using established guidelines Present complex information in a clear and concise manner Knowledge and Skills: Analyze member/potential customer insurance needs and determine appropriate levels of coverage Prepare appropriate rate quotations Organize, plan and promote the sale of ACG insurance and membership products and services Perform outbound service calls Maintain accurate records Insurance terminology General insurance regulations Underwriting procedures Sales regulatory and compliance guidelines Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) Work effectively in a team environment Work independently, with minimal supervision Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Proficient in using Microsoft Office products Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g ., explain instructions, rules and procedures) Perform mathematical calculations to accurately perform monetary transactions Work under pressure in a high volume, fast paced customer service environment Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services Work Environment Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.#LI-AM1 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $23-25.5 hourly 6d ago
  • Medical Clerk - Murfreesboro Location

    Rutherford County, Tn 4.2company rating

    Patient service representative job in Murfreesboro, TN

    Annual Salary Range: $37,231 - $39,956 - MURFREESBORO LOCATION The purpose of this classification is to perform clerical work associated with assisting patients in a public health clinic, jail clinic, or other assigned area, and providing general support within a medical environment. Duties and responsibilities include assisting clinic patients, scheduling patient appointments, obtaining patient information and documentation, determining eligibility for clinic services or TennCare services, preparing patient charts, performing data entry, maintaining patient files/records, processing documentation, answering the telephone, and performing other duties as assigned. Reports to Medical Supervisor Benefits * Health, Dental, Vision Insurance Program * Fully Funded Pension with Tennessee Consolidated Retirement System * 401(k), Roth 401(k) and 457b Additional Retirement Saving Options * Public Student Loan Forgiveness Program * Vacation and Sick Leave Accrual * Holiday Pay * Employee Assistance Program
    $37.2k-40k yearly 15d ago
  • Patient Care Coordinator

    Results Physiotherapy 3.9company rating

    Patient service representative job in Nashville, TN

    Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Nashville Parkview, TN Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
    $22k-30k yearly est. Auto-Apply 26d ago
  • Test and Surgery Scheduling Specialist

    Columbia 4.6company rating

    Patient service representative job in Columbia, TN

    Full-time Description This position is a full-time, permanent non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN. Responsibilities Coordinate and schedule tests and procedures, follow-up appointments as designated by physicians Interact with patients' physicians and other staff both with the Clinic and at outside facilities providing accurate timely and responsive information Ensure efficient telephone communication Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system Notifies the physician regarding patient cancelation or reschedules Requirements Understanding of CPT and ICD-10 coding Knowledge of administrative and clerical procedures experience with an EHR or NextGen is a plus Strong organizational and interpersonal skills Understanding medical terminology Benefits Competitive pay Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing Paid Time Off (which increases with years of service) Paid Holidays TOA is an equal opportunity employer. TOA conducts background checks on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.
    $26k-30k yearly est. 40d ago
  • Patient Care Representative

    Loden Vision Centers

    Patient service representative job in Nashville, TN

    Loden Vision Centers is looking for a Patient Care Representative to join our Front Desk team and work primarily out of our Green Hills office. The Patient Care Representative must be a highly self-motivated individual that works well in a fast-paced environment. One must be extremely organized, give great attention to detail, and be able to multi-task. Loden Vision Centers prides itself on providing patients with the best quality care, while exceeding expectations with our patient service! Warm and bubbly personalities are a must! Knowledgeable and accurate information skills can improve with training, but personality cannot. We are seeking individuals that are team oriented and take initiative while being friendly and upbeat. We offer competitive benefits, salary, travel reimbursement, and days off. Front Desk Check Job Summary: This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, prepping charts, insurance verification, check-in/check-out patients, reviewing patient demographics, and entering new patient information into our EMR system. Occasionally, you may be asked to work overtime or some weekend hours. Pay: Starting from $17 an hour Qualifications Essential Skills and Abilities: Excellent customer service and communication skills. Empathetic personality with concern and respect for patient's needs. Strong data entry skills. Ability to multitask with accuracy and attention to detail. Ability to work as a team member. Experience (preferred): Medical office/receptionist Computer skills Loden Vision Centers requires pre-employment background check and drug screening. Schedule: 8 hour shift Day shift Monday to Friday Ability to commute/relocate: Nashville, TN 37212: Reliably commute or planning to relocate before starting work (Required) Able to travel between locations (Rivergate/Nashville, Gallatin, and Green Hills) as needed
    $17 hourly 7d ago
  • Patient Communications Representative I

    Sees Management LLC 4.5company rating

    Patient service representative job in Franklin, TN

    Job DescriptionDescription: ABOUT US: Our focus is to provide our patients with the best healthcare experience through innovation, professionalism and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled and empathetic to our patient needs. We continuously look for ways to improve our patient's experience through data analytics, patient surveys and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training. POSITION SUMMARY The Patient Communications Representative I for the Call Center will contribute to the fulfillment of all patient schedules. They play an important role in patient experience within the revenue cycle. They are a welcoming voice for all our patients and set the tone for patient care. KEY RESPONSIBILITIES: Always positive and friendly with patients, co-workers and anyone who calls in to Verifies patient information and confirms insurance information and referral status.?? Obtains and retains knowledge of insurance company participation and requirements including when an authorization is needed, or when a referral is needed. Registers patients correctly in the computer, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance Answers general questions for patients following established guidelines. Assists with answering and triaging incoming telephone calls and routing them according Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office.?? Serves as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide. Answers questions regarding insurance billing and office financial policies? Assists patients as needed.? Provides the highest level of customer service to all patients.? Assists in maintaining work area.? Ensures confidentiality of medical records and patient information in accordance with HIPAA. Performs regular schedule optimization REQUIREMENTS: High school diploma or equivalent required.? Positive attitude and a love for helping others! Prior experience in a fast-paced medical office and in electronic health record preferred.? KNOWLEDGE, SKILLS, AND ABILITIES: Patient Experience - Understanding and anticipate the patient's needs. Proactively strives to exceed our patient's expectations and provide ongoing education and communication. Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership. Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances. Excellent Communication Skills - written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients. Drive for Results - Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes. Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness. Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization. Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism. Forward-thinking attitude - Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company. Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities. OWNERSHIP SKILLS: Help foster a positive workplace environment that encourages accountability, collaboration and transparency. Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses. Pride in one's work by asking questions when needed, providing feedback and completed job tasks in a timely manner. Aligning job responsibilities and projects with the company's goal and mission. Pro-active measures in daily work that anticipates problems and develops solutions. Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays. Confidence to express ideas and solutions during meetings or projects. Openness to other employee's opinions and feedback. Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities. Offer solutions to problems rather than presenting issues. Ask for constructive feedback regarding job performance. Share responsibility for actively maintaining "workload items" for clinical and support buckets. PHYSICAL REQUIREMENT: Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making. Must be able to be stationary for prolonged periods of time COGNITIVE REQUIREMENT: Executes tasks independently. Learns and memorizes tasks. Maintains concentration/focus on tasks. Performs task in a demanding environment requiring multi-task and prioritize work. Must be comfortable working and interacting with large groups of people daily. BENEFITS & PERKS: Generous PTO allowance Holiday Pay Health, Dental & Vision Life Insurance Short-term disability Long-term disability 401k with discretionary match Uniform Allowance (clinic only) Professional Development SEES Group LLC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law. Requirements:
    $27k-31k yearly est. 3d ago
  • Standardized Patient

    Vumc.org

    Patient service representative job in Nashville, TN

    Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: CELA - Staff Job Summary: Come join our exciting team and work as a Standardized Patient, where you will be trained to portray a patient, family member, health care team member, etc. Your employment will be for the purpose of training and/or assessing health care professionals (medical students, residents, nurses) related to interviewing, physical examinations, communication, and interpersonal skills. REQUIREMENTS: - High School Diploma or GED - Experience is not required, but relevant experience in a clinical or simulation-education setting is a definite plus. This is a PRN role where you work as needed with no routine, specific schedule. Most of our projects take place Monday-Friday between the hours of 7:00 AM & 6:00 PM. On rare occasions, we may also have available work on a Saturday. . DEPARTMENT SUMMARY: The Center for Experiential Learning & Assessment (CELA) at VUMC consists of three interrelated domains: human simulation using standardized patients, technical simulation utilizing state-of-the-art mannequins, and experiential training using human cadavers. CELA strives for growth, balance and integration into students' clinical experiences with live patients, achieving this by preserving the highest degree of realism within carefully scripted encounters, dynamic scenarios, and progressively complex anatomical lessons. For more information, please visit *********************************** Key Responsibilities: Recall actions and dialogue that may have occurred during an interaction with the trainee. Provide feedback on interactions with trainees. Follow directions in achieving the portrayal of patient. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: * Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers. Core Capabilities : Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: Less than 1 year Education: High School Diploma or GED Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
    $26k-32k yearly est. Auto-Apply 49d ago
  • Patient Services Coordinator

    The Surgical Clinic 4.4company rating

    Patient service representative job in Nashville, TN

    The Surgical Clinic (TSC) is Middle Tennessee's premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home. Why Join Us? At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee's premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive. Job Description: The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format. ESSENTIAL FUNCTIONS: Provide excellent customer service to patients, referring physicians, and all callers to the clinic. Answer multi-line phone system courteously; obtain and relay accurate information or transfer calls appropriately. Greet and check in patients and visitors for appointments and meetings, ensuring efficient patient flow and monitoring the waiting area. Collect co-payments, deductibles, and self-pay balances at time of service; reconcile and submit end-of-day financial reports and deposits. Verify patient demographics and insurance; obtain referrals and authorizations prior to visits. Schedule and manage appointments for multiple physicians, including internal and external referrals. Track patient movement in the EMR to ensure continuity of care and prevent missed encounters. Prepare the EMR for upcoming provider visits, including importing necessary records and documentation. Ensure proper documentation and follow-up for canceled or missed appointments. Conduct patient check-in and check-out procedures in accordance with clinic policies. Assist patients with registration and engagement through the Patient Portal. Maintain patient records and process medical record requests in compliance with HIPAA guidelines. Electronically scan and import patient-related documents into the EMR. Distribute outbound correspondence, including dictated notes and letters to referring offices. Perform general administrative tasks such as data entry, copying, faxing, emailing, and mail distribution. Communicate with insurance verification teams for urgent cases, denials, and peer-to-peer requests. Follow standard operating procedures (SOPs) for external follow-ups and documentation. Ensure accurate and timely completion of all MIPS (Merit-based Incentive Payment System) requirements for providers. Maintain confidentiality of patient information and adhere to all organizational policies and procedures. Use internal communication tools (e.g., instant messaging systems) to coordinate with staff. Float or travel to other clinics as needed to support business operations. Perform other related duties as assigned. KNOWLEDGE, SKILLS & ABILITIES: EDUCATION & EXPERIENCE: High school graduate or GED is required. Checked off on competencies for registration and scheduling coordinator functions within 90 days. A minimum of 2 years' experience in a professional office with customer service required. Strong computer skills including Windows file management and MS Office, and e-mail experience. Electronic Medical Records experience preferred or within 90 days. Good verbal and written communication skills. Ability to work productively and effectively in a fast-paced environment. Strong organizational skills and attention to detail. Excellent customer service skills. PHYSICIAL REQUIREMENTS: Able to travel to satellite clinics when necessary. Able to lift 25 pounds.
    $29k-36k yearly est. Auto-Apply 6d ago
  • Patient Representative (Part-Time)

    Diana Health

    Patient service representative job in Smyrna, TN

    Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals. We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us! Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient's face after they interact with you and are willing to go above and beyond to create a wonderful experience. What you'll do You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You: Provide warm and friendly client interactions Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home Ensure paperwork, consents, and insurance information is collected and complete Managing the client schedule: You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs You anticipate schedule needs days and weeks in advance You schedule client appointments in real-time as well as those made through our online platform Insurance, payment, and billing : Perform verification of benefit checks with insurance companies Manage and collect client copays and payment balances Discuss and set up payment plans with client Front of the house management: Work with the team to ensure the office is ready, set up, and prepared for the day Collaborate on inventory, keeping the office pristine, and other tasks as they arise Manage phone triage as necessary, coordinating between team members Qualifications Customer service and hospitality experience strongly preferred and highly desirable Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field Proficiency with Google Suite or Microsoft Office Products Strong computer skills; preferred familiarity with EMRs Tendency to organize and create structure in a fast-paced, dynamic environment Attributes You love interacting with people, practicing excellent communication and interpersonal skills You enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude You are exceptional at managing many tasks and do not feel overwhelmed by multitasking You focus on the details and are able to organize and prioritize them along the way You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement You thrive in highly collaborative, fast-paced environments Benefits Competitive compensation Diana Health Culture Having a growth mindset and striving for continuous learning and improvement Positive, can do / how can I help attitude Empathy for our team and our clients Taking ownership and driving to results Being scrappy and resourceful
    $26k-32k yearly est. Auto-Apply 1d ago
  • Branch Customer Service & Sales Representative - Cool Springs, TN

    The Auto Club Group 4.2company rating

    Patient service representative job in Brentwood, TN

    Why Choose a Career with the AAA The Auto Club Group (ACG Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Branch Customer Service and Sales Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as: Other Branch positions - Field Insurance Sales Agent, Travel Agent or Other Departments such as: Call Centers (ERS, Sales and Service, etc.) Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service and Sales Representative The Auto Club Group is seeking prospective Member Representative I's or Branch Customer Service and Sales Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs. Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products. Generate leads, update members on travel and insurance specials, and provide travel information Respond to customer inquiries and refer to senior staff or agent when appropriate Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate Provide administrative support to the travel and/or insurance sales staff during peak periods Conduct outbound promotional calls for insurance and/or travel products Other duties as assigned HOW WE REWARD OUR EMPLOYEES Our Auto Club Group Branch Customer Service and Sales Representatives earn a competitive hourly wage of $13.67- $21.26 with additional incentives and an annual bonus potential based on performance. ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: Education: High School Diploma or equivalent Work Experience: Working in a customer focused environment Providing customer focused service and timely solutions to problems Microsoft Office applications Taking personal responsibility in seeking solutions to problems Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals Successful candidates will possess: Passion and enthusiasm for working with people Basic mathematical calculations to accurately perform monetary transactions Communicate effectively (verbal and written) with others in a work environment Work effectively in a team environment Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Work under pressure in a high volume, fast paced customer service environment Work irregular hours including holidays and weekends (may include community events) Work Environment This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility. #LI-AM1 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $13.7-21.3 hourly 3d ago
  • Patient Care Coordinator

    Results Physiotherapy 3.9company rating

    Patient service representative job in Franklin, TN

    Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Franklin, TN Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
    $22k-30k yearly est. Auto-Apply 15d ago
  • Patient Service Coordinator

    Vumc.org

    Patient service representative job in Franklin, TN

    Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: VIS Admin Cool Springs Job Summary: JOB SUMMARY: Patient Services Specialist (PSS) provides customer service, including telephone etiquette, cash management, scheduling of appointments, processes insurance updates and conducts patient check in/out. The PSS is responsible for maintaining a smooth patient flow. They are the first contact with our patients, therefore, must be extremely courteous, patient, and have a neat appearance. The PSS must be able to always maintain composure and politeness while dealing with patients, and they must also be able to work and interact as part of a team, with the skills to perform multiple tasks simultaneously. . KEY RESPONSIBILITIES: Greet patients and guests upon arrival. Scan the reception area periodically to ensure that each patient is checked in. If uncertain, verify patient's status. Proactively communicate wait times or delays to patients at the time of check-in. Provide updates to patients regarding revised wait times. Maintain an organized work area and professional appearance. Respond to each call with the standard greeting: Clinic name or other identifier; Your name; answer call within 3 rings. Place caller on hold with permission from caller and for appropriate time frames. Provide complete transfer assistance to all incoming calls when needed. Demonstrate phone service etiquette. Listen to patient and direct call to the appropriate person Schedule patient appointments with providers Follow appropriate steps to forward calls to the answering service at the end of each day Take accurate messages with appropriate detail Confirm patient appointments Pull and prepare patient charts for next-day visits Demonstrate on-stage behavior in all setting viewed by patients or visitors Demonstrate off-stage behavior expected in all settings when representing VIP Initiates message by correctly including the following information: Name; At least 2 of the correct identifiers (MR#, DOB, SS#); Reason for call or inquiry; Forwards messages to the appropriate recipient in a timely manner following clinical protocol. Respond to all messages using correct spelling, grammar, and commentary appropriate for medical record documentation. Demonstrate ability to identify and proactively assist a patient or visitor. Provide accurate and complete directional assistance independently or using appropriate resources. Schedule, pull, and prepare patient charts for same-day visit. Organize and prepare patient records daily (pull patient charts and organize chart for visit); Ensure privacy by adhering to sign-in standard format; Ensure accurate patient identification by comparing sign-in data to 2 separate identifiers; Review display notes for Referral and Central Registration needs; Accurately determine which account to use for the visit. See Financial Screening Policy regarding payment responsibilities. Collect co-payments. Document in EMR. Provide receipt. Determine if referral is needed from insurance and is in place for the visit. Verify demographic & insurance information via open-ended questions: Name-Accuracy and Spelling SSN Address Phone-Work and Home Employer Insurance Information Emergency Contact Information. If insurance has changed, update the registration. Scan insurance cards; Obtain card(s) from patient or guarantor and scan (if new or not in the chart), using designated device; Rank each card as primary, secondary, or tertiary. Imprint with correct patient data Release of Information/Assignment of Benefits Clinical Intake Screening or History Forms Maintain orderly appearance of reception area; Ensure method for accountability of each patient check-in; Proactively communicate with patients about delays; Manage reception area disruptions File lab slips, X-Ray reports, consult letters, and all other correspondence in patient charts; Respond accurately to Frequently Asked Questions Collect encounter forms and verify accuracy and completeness- Date of service; Encounter # and billing #; Attending Physician's name and number; Clinic location code; CPT codes and modifiers; ICD-10 codes; Referring provider for new patients when consultation charge is marked. Collect self-pay balances per clinic policy; verify whether patient's account shows a credit balance prior to collecting any co-pays; post professional charges. Work with Office Manager to reconcile charge batches, balance cash collections to Use Batch Report daily, reconcile cash discrepancies, prepare deposit and take to central depository or bank (daily), and reconcile petty cash and submit to central depository (daily). Complete Medical Records processes; prepare Outside Medical Records for access during patient visit, either by creating a visit folder for the hard copies or scanning in advance of the visit. Prepare paper patient charts for storage or consolidation with the main medical record. Respond to patient or other requests for medical record copies. Incoming Patient & Referring MD Appointment Requests are scheduled according to clinic standards. Tests, Procedures & Outgoing Referral MD Appointment Requests are scheduled according to clinic standards High School Diploma or GED (or equivalent experience) and 3 years in an office with at least one year in a medical setting Licensure, Certification, and/or Registration (LCR): Physical Requirements/Strengths needed & Physical Demands: Medium Work category requiring exertion up to 50lbs of force occasionally and/or up to 20 of force frequently and/or up to 10 of force continually to move objects. Movement Occasional: Sitting: Remaining in seated position Occasional: Standing: Remaining on one's feet without moving. Occasional: Walking: Moving about on foot. Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles Occasional: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces Occasional: Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms. Occasional: Crawling:Moving about on hands and knees or hands and feet. Occasional: Kneeling:Bending legs at knees to come to rest on knee or knees. Occasional: Crouching/Squatting: Bending body downward and forward by bending legs and spine.Reaching above shoulders: Extending arms in any direction above shoulders. Occasional: Reaching above shoulders: Extending arms in any direction above shoulders. Occasional: Reaching below shoulders: Extending arms in any direction below shoulders. Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands. Occasional: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation. Occasional: Bimanual Dexterity: Requiring the use of both hands. Sensory Occasional: Communication: Expressing or exchanging written/verbal/electronic information. Occasional: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information Occasional: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision. Occasional: Smell: Ability to detect and identify odors. Occasional: Taste: Ability to detect quality, texture, consistency and taste of prepared foods/quality control. Frequent: Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry. Environmental Conditions Occasional: Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: * Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers. Core Capabilities : Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 2 years Education: High School Diploma or GED Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
    $27k-37k yearly est. Auto-Apply 15d ago
  • Patient Care Representative

    Loden Vision Centers

    Patient service representative job in Gallatin, TN

    Loden Vision Centers is looking for a Patient Care Representative to join our Front Desk team and work in Gallatin, TN (primarily with a possibility for coverage at Green Hills and Goodlettsville locations). The Patient Care Representative must be a highly self-motivated individual that works well in a fast-paced environment. One must be extremely organized, give great attention to detail, and be able to multi-task. Loden Vision Centers prides itself on providing patients with the best quality care, while exceeding expectations with our patient service! Warm and bubbly personalities are a must! Knowledgeable and accurate information skills can improve with training, but personality cannot. We are seeking individuals that are team oriented and take initiative while being friendly and upbeat. We offer competitive benefits, salary, travel reimbursement, and days off. Front Desk Check Job Summary: This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, prepping charts, insurance verification, check-in/check-out patients, reviewing patient demographics, and entering new patient information into our EMR system. Occasionally, you may be asked to work overtime or some weekend hours. Pay: Starting from $17 an hour Qualifications Essential Skills and Abilities: Excellent customer service and communication skills. Empathetic personality with concern and respect for patient's needs. Strong data entry skills. Ability to multitask with accuracy and attention to detail. Ability to work as a team member. Experience (preferred): Medical office/receptionist Computer skills Loden Vision Centers requires pre-employment background check and drug screening. Schedule: 8 hour shift Day shift Monday to Friday Ability to commute/relocate: Gallatin, TN 37066: Reliably commute or planning to relocate before starting work (Required) Able to travel between locations (Rivergate/Goodlettsville and Green Hills) as needed
    $17 hourly 11d ago
  • Patient Representative (Full-Time)

    Diana Health

    Patient service representative job in Smyrna, TN

    Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals. We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us! Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient's face after they interact with you and are willing to go above and beyond to create a wonderful experience. What you'll do You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You: Provide warm and friendly client interactions Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home Ensure paperwork, consents, and insurance information is collected and complete Managing the client schedule: You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs You anticipate schedule needs days and weeks in advance You schedule client appointments in real-time as well as those made through our online platform Insurance, payment, and billing : Perform verification of benefit checks with insurance companies Manage and collect client copays and payment balances Discuss and set up payment plans with client Front of the house management: Work with the team to ensure the office is ready, set up, and prepared for the day Collaborate on inventory, keeping the office pristine, and other tasks as they arise Manage phone triage as necessary, coordinating between team members Qualifications Customer service and hospitality experience strongly preferred and highly desirable Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field Proficiency with Google Suite or Microsoft Office Products Strong computer skills; preferred familiarity with EMRs Tendency to organize and create structure in a fast-paced, dynamic environment Attributes You love interacting with people, practicing excellent communication and interpersonal skills You enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude You are exceptional at managing many tasks and do not feel overwhelmed by multitasking You focus on the details and are able to organize and prioritize them along the way You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement You thrive in highly collaborative, fast-paced environments Benefits Competitive compensation Health; dental & vision, with an HSA/FSA option 401(k) with employer match Paid time off Paid parental leave Diana Health Culture Having a growth mindset and striving for continuous learning and improvement Positive, can do / how can I help attitude Empathy for our team and our clients Taking ownership and driving to results Being scrappy and resourceful
    $26k-32k yearly est. Auto-Apply 1d ago
  • Life Insurance Specialist - (Cool Springs) Brentwood, TN

    The Auto Club Group 4.2company rating

    Patient service representative job in Brentwood, TN

    $2,500 Sign-On Bonus Payment Terms: $1000 paid after 30 days of employment, $1500 paid after 90 days of employment. Join America's most trusted brand with over 100 years of service HOW WE REWARD OUR EMPLOYEES UNLIMITED Income Potential *Average Earnings $75,000 - $100,000 (base plus commissions) Pay Structure * UNLIMITED LEADS, at no cost * Elevated tiered commissions for the first 12 months * Annual Base Pay $25,000 (non-exempt, eligible for overtime) ACG offers excellent and comprehensive benefits packages: * Medical, dental and vision benefits * 401k Match * Paid parental leave and adoption assistance * Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays * Paid volunteer day annually * Tuition assistance program, professional certification reimbursement program and other professional development opportunities * AAA Membership * Discounts, perks, and rewards and much more Why Choose AAA The Auto Club Group (ACG) * Lead generation of 14+ million members * Access to unlimited walk-in traffic and referrals * Online lead generation * Annual Sales Incentive Trip A DAY IN THE LIFE of a Field Life Agent The Auto Club Group is seeking a Field Life Agent who will customarily and regularly be engaged in outside sales activities away from their assigned AAA branch. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members. * Solicit and sell Life & Health insurance and Annuity products under minimal supervision primarily within ACG branch location. * Thorough knowledge of various product features and marketing and sales techniques, achieve established sales goals. * Develop leads and prospects for new accounts through various marketing activities (outbound/inbound phone calls, mailings, referrals, networking, website, seminars, etc.) * Prepare proposals, and close sales of Life, Health, Annuity, Membership, and Financial Services products. * Complete appropriate applications, forms and follow internal processing procedures to ensure transactions are handled in accordance with company policies and practices. * Work collaboratively with others in the Branch to reach business goals, maximize leads, sales opportunities and take advantage of cross-sell opportunities. * Assist Underwriting and Brokerage Departments in satisfying requirements. * Respond to customer inquiries and problems and ensure sound sales practices are used. * Prepare reports documenting prospecting and sales activities, maintain specified production standards and persistency levels for all required products. What it's like to work for The Auto Club Group: * Serve our members by making their satisfaction our highest priority * Do what's right by sustaining an open, honest and ethical work environment * Lead in everything we do by offering best-in-class products, benefits and services * ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable WE ARE LOOKING FOR CANDIDATES WHO * Possession of valid State Life Sales licenses * Ability to take and pass LUTC or CLU coursework * Maintain Life and Health licenses required to sell products * Possession of a valid State driver's license * Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products Education * High School diploma or equivalent Work Experience * Minimum of 2 years' experience with a proven record of successfully soliciting and selling life insurance products * Experience selling intangible products Successful candidates will possess: * Strong working knowledge of Life Insurance and Annuity products and services * Ability to listen to and analyze customer needs and make recommendations to customers that best fit customers' needs and to promote a positive Member experience. * Effectively communicate complex information with prospective clients in a clear manner * Ability to prepare proposals and conduct closing interviews to sell Life and Annuity products. * Assessing and reflecting customer insurance requirements consistent with company standards when writing policies * Ability to perform mathematical calculations to determine premiums and values of Life insurance and financial products * Ability to build and maintain strong relationships with customers * Prospecting and developing new sales opportunities and meeting production requirements * Ability to work collaboratively with all team members to attain business goals. * Strong communication skills with others in the Branch to keep partners and branch management informed on sales and the disposition of any partner generated leads * Understands and can articulate to customers the tax and legal impacts the products have on Members * Strong organization, planning, time management and administrative skills * Representing Auto Club Life in a professional and positive manner * Safely operating a motor vehicle to travel to various locations to attend meetings or community events * Proficient writing skills to compose routine correspondence * Working independently with minimal supervision * Good PC skills including working knowledge of word processing, spreadsheet, presentation, and email. Work Environment * Works in a temperature-controlled office environment. * Limited travel required for community events, with exposure to road hazards and temperature extremes Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $26k-31k yearly est. 2d ago
  • Patient Care Coordinator

    Results Physiotherapy 3.9company rating

    Patient service representative job in Murfreesboro, TN

    Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Murfreesboro Pelvic, TN-AST Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
    $22k-30k yearly est. Auto-Apply 60d ago
  • Patient Representative (Full-Time)

    Diana Health

    Patient service representative job in Springfield, TN

    Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals. We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us! Role Description We are looking for a Receptionist / Patient Representative driven to create an amazing experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice. You are outgoing, customer service and detail-oriented, organized, and are eager to tackle challenges with empathy and creativity. What you'll do You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You: Provide warm client interactions Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home Ensure paperwork, consents, and insurance information is collected and complete Managing the client schedule: You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs You anticipate schedule needs days and weeks in advance You schedule client appointments in real-time as well as those made through our online platform Insurance, payment, and billing : Perform verification of benefit checks with insurance companies Manage and collect client copays and payment balances Discuss and set up payment plans with client Front of the house management: Work with the team to ensure the office is ready, set up, and prepared for the day Collaborate on inventory, keeping the office pristine, and other tasks as they arise Manage phone triage as necessary, coordinating between team members Qualifications Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field Proficiency with Google Suite or Microsoft Office Products Strong computer skills; preferred familiarity with EMRs Tendency to organize and create structure in a fast-paced, dynamic environment Attributes You love interacting with people, practicing excellent communication and interpersonal skills You are exceptional at managing many tasks You focus on the details and are able to organize and prioritize them along the way You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement You thrive in highly collaborative, fast-paced environments Benefits Competitive compensation Health; dental & vision, with an HSA/FSA option 401(k) with employer match Paid time off Paid parental leave Diana Health Culture Having a growth mindset and striving for continuous learning and improvement Positive, can do / how can I help attitude Empathy for our team and our clients Taking ownership and driving to results Being scrappy and resourceful
    $26k-32k yearly est. Auto-Apply 1d ago

Learn more about patient service representative jobs

How much does a patient service representative earn in Nashville, TN?

The average patient service representative in Nashville, TN earns between $26,000 and $36,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.

Average patient service representative salary in Nashville, TN

$31,000

What are the biggest employers of Patient Service Representatives in Nashville, TN?

The biggest employers of Patient Service Representatives in Nashville, TN are:
  1. Ascension Michigan
  2. Partnered Staffing
  3. Nashville General Hospital
  4. 7 Springs Orthopedics
  5. REGIONAL MEDICAL LABORATORY
  6. Sport Ortho Urgent Care
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