Patient service representative jobs in Nevada

Patient Access Representative (Reno, NV - Onsite Preferred, Remote Possibility) 💵 Pay: $18.24 - $25.63 per hour 📅 Schedule: Monday-Friday (Flexible start times between 6 AM-9 AM PST; 8-hour shifts) 💼 Employment Type: Full-time 🏥 Work Setting: Onsite preferred, remote possibility based on department needs ⏰ Overtime: Opportunities available Overview We're seeking organized, detail-oriented Patient Access Representatives to join our growing healthcare team in Reno, NV. In this role, you'll play an important part in ensuring a smooth and positive patient experience by managing registration, scheduling, insurance verification, and financial processing. This position helps patients access care efficiently while ensuring accurate and complete documentation for reimbursement. Ideal candidates are reliable, compassionate, and motivated to support patients and families throughout their healthcare journey. Key Responsibilities Perform all registration, scheduling, order entry, and reception functions. Collect and verify demographic, financial, and insurance information from patients or representatives. Explain and obtain admission, clinical, and financial forms and required signatures. Verify insurance eligibility, benefits, and payer order sequence. Obtain prior authorizations and insurance notifications within required time frames. Identify and collect patient financial obligations (co-pays, deductibles, co-insurance, etc.). Accurately process charge order entry and maintain documentation standards. Support patients by referring them to financial or assistance programs as appropriate. Collaborate with patients, providers, and insurance representatives to ensure timely and accurate account processing. Deliver outstanding customer service and professionalism during all interactions. Qualifications Must Have: 6+ months of customer service experience (1+ year preferred). Experience with financial processes, billing, or insurance verification. High attention to detail and ability to multitask in a fast-paced environment. Strong computer and data entry skills. Excellent communication and interpersonal abilities. Preferred: Experience using Epic EMR or other medical record systems. Prior experience in healthcare, insurance, or revenue cycle operations. Dress Code (if onsite) Business casual attire (no jeans). Black pants required; company polo provided.

$50k-$60k. About the Role We are seeking a motivated and results-driven Inside Sales Representative to join our growing team in Las Vegas. This role is ideal for someone who thrives in a fast-paced environment and enjoys building relationships with warm leads? prospects who have already expressed interest or engaged with our products. Key Responsibilities Engage warm leads via phone, email, and CRM tools to understand customer needs and present appropriate product solutions. Follow up on inquiries generated through marketing campaigns, trade shows, website traffic, and referrals. Maintain and update CRM records with accurate customer information, interactions, and sales progress. Collaborate with the sales and marketing teams to optimize lead conversion strategies. Meet and exceed monthly sales targets and KPIs. Provide excellent customer service and product knowledge to build trust and long-term relationships. Prepare quotes, process orders, and coordinate with operations to ensure timely delivery and customer satisfaction. Qualifications 2+ years of inside sales experience, preferably in the manufacturing or industrial sector. Proven success in converting warm leads into sales. Strong communication and interpersonal skills. Proficiency with CRM systems (e.g., Salesforce, NetSuite). Ability to work independently and as part of a team. High level of organization and attention to detail. Benefits Competitive base salary with performance-based bonuses. Health, dental, and vision insurance. 401(k) with company match. Paid time off and holidays. Opportunities for career growth and professional development All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols, working cooperatively with all members of the care team to support the vision and mission of the organization, delivering excellent customer service and adhering to Lean processes, and supporting the teams in meeting financial, clinical and service goals. Schedule: Monday - Friday, 8:00AM - 5:00PM Location: 2010 Goldring Ave, Las Vegas, NV 89106 Primary Responsibilities: Provide high level of customer service while communicating with internal departments and external provider office staff as pertains to performance of job duties Review and process prior authorization requests to meet departmental key indicator productivity Verifies patient insurance eligibility & benefits to include applicable co-pays, co-insurances, deductibles, Out of Pocket Maximum, appropriate service facilities, services covered and which services if any require prior authorization Demonstrate knowledge of insurances including navigating websites for online benefit reviews Answer incoming calls regarding benefits, eligibility, authorizations & referrals as well as other inquiries as it relates to health insurance and acts as Patient Advocate Process adverse determinations; timely notification and thorough documentation Respond to complex customer calls Resolve customer service inquiries which could include: Benefit and Eligibility information Authorization for treatment Specialists Orders/Referrals Must be able to work independently Submit Specialists Referrals with appropriate clinical information using established protocols & procedures Exceed attendance standards set by company policy Take responsibility of problem solving Any other duties that may arise What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High school diploma/GED (or higher) 1+ years of customer service experience 1+ years of experience with insurance programs and basic managed care principles such as referrals and prior authorization 1+ years of experience with Nevada health insurance terminology Intermediate level of proficiency in MS Word, Excel, and Outlook, including the ability to use multiple web applications Preferred Qualifications: 1+ years of experience in a health care setting Knowledge/understanding of CPT/ICD-10 coding Ability to work in an office setting with patient contact during shift Experience in a high-volume medical clinic Work experience in Urology Knowledge of local HMO/PPO/Medicare plans Bilingual (English/Spanish) Soft Skills: Excellent communication skills and phone etiquette Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Bilingual Patient Care Coordinator is on site (7301 Peak Dr. Las Vegas, NV 89128) Pay: $17.00-$18.00/hour Shift: 8:15-5:45PM The Patient Care Coordinator works in a call center environment, promptly answering calls using positive, clear communication to provide patient-focused service and a positive impression of the organization. Assists callers with appointment scheduling, obtain patient demographics, insurance and financial information. Process incoming referrals, verifying benefits, eligibility and authorization for both new and established patients. Coordinate and respond to patients and referring providers concerns in a timely manner and ensure patient satisfaction. Execute outbound calls or electronic task to assist with providing outpatient radiology related services. Spanish bilingual calls are required to effectively support our diver patient population. MINIMUM SKILLS, ABILITY AND REQUIREMENTS: · High School graduate or equivalent with 6-month experience as a medical receptionist or related experience. Medical or business office education or training preferred. · One (1) or more years' experience working in a call center required with healthcare call center experience preferred · Must be able to take Spanish-speaking calls and assist Spanish-speaking patients as part of regular responsibilities. Bilingual (English/Spanish) proficiency required. · Knowledge of medical terminology, ICD10, CPT coding and procedures · Knowledge of basic insurance guidelines within the last two years · Working knowledge of computers, internet access and the ability to navigate within an automated systems and a variety of software packages and type a preferred 45 WPM · Experience with customer service and multi-line phones. · Answers a minimum but not limited to 60 calls per day resolving moderate to complex issues · Handle all calls and referrals, in accordance with organization-identified metrics for productivity and desired service levels · Ability to triage patient, accurately schedule them based on defined appointment booking protocols or navigate patient to the correct area of care for handling · Receive and process expedite, stat referral status · Takes ownership of all scheduled appointments and prioritize responsibilities · Skill to pay attention to details and accuracy in completing tasks · Process and resolve expedited patient complaints. Escalate immediately as needed · Staff members may be monitored at any time during business calls without notification. SDMI management may listen in on conversations for training, monitoring and other legitimate business purposes · Proactive response to inquiries from patients, referring provider and internal medical personnel · Effectively process calls in a systematic and organized manner following the scripts, policies and procedures · Promptly answers and screens incoming calls, with appropriate escalation as needed · Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers · Ability to work later shift and weekends as necessary to support the operations of the Call Center · Superior ability to effectively communicate at all levels of the patient/customer interaction to include both verbally and in writing to provide a concierge level of service · Must be highly organized, able to managed multiple responsibilities and work on various assignments simultaneously · Must be able to recognize and respond appropriately to urgent / emergent situations per protocols. · Effectively cope with typical job stress. · Must be able to act calmly and effectively in a busy or stressful situation. · Responds positively to changes in assignments and priorities · Knows and follows all SDMI safety and evacuation guidelines, policies and procedures. · Willingly participates in cross-training activities within the department in for own professional growth in order to contribute to the overall function of SDMI. · Assumes responsibility for updating knowledge of current SDMI department policies and procedures, protocol and practices. · Any employee who discovers, is directly involved in or is responding to an event/occurrence/risk is required to complete or direct the completion of an occurrence report within 24 hours of event/occurrence/risk. · My job performance, including current competencies will be reviewed by my supervisor on a periodic basis. If my job performance/ current competencies are not (or continue to not be) at required level this could result in additional training and/or disciplinary action. · Demonstrates punctuality by reporting to work on time/satisfactory attendance record that complies with SDMI attendance policy. · Takes full responsibility for all functions within job description and assures that all functions are completed before leaving SDMI at the end of the shift. · Other duties as assigned.

The award-winning Las Vegas-Clark County Library District is seeking two Scheduling Specialists to join our Programming and Venues Services Department. One position will be based at and assigned to the Windmill Library, while the other will be based at the Windmill Service Center and serve as a District-wide floater, supporting programming needs across all branches. The District-wide position will require travel throughout the District, while the Windmill Library-based position may require occasional travel as needed. GENERAL SUMMARY Under the general supervision of the Regional Programming Supervisor or Performing Arts Center Coordinator, this position is primarily responsible for performing clerical work in the scheduling and coordination of assigned venues and conducting oversight to successfully execute routine programs, special events, and exhibits. Description of hours and wages: The pay range for this position is $26.73 to $35.83 per hour. Pay typically begins at the minimum of the pay range, and employees are eligible for annual merit and COLA increases per District policy. This is a part-time (24 hours per week), FLSA non-exempt position. Application Deadline: The application deadline for this position is 11:59 p.m. on Wednesday, October 22, 2025. To be considered for this position, applications must be submitted prior to this deadline. We anticipate interviewing for this position on or around November 5, 2025. Responsibilities ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Supports the overall mission of the Library District by providing exceptional internal and external customer service to promote a positive library experience. 2. Reviews Programming Partnership Applications. Suggests approval/denial to Library District administration 3. Coordinates and schedules the public use of meeting rooms, conference rooms, and special event locations. 4. Interprets and discusses Library District policies with potential and current customers, Library District staff, and Library District management. 5. Assists the public as needed to use library venues and services. Addresses customer inquiries both on- and off-site by conducting meetings and tour facilities. 6. Approves online customer facility use requests of meeting rooms. 7. Prepares monthly reports, venue occupancy studies, facility usage schedule, and quarterly calendar information. 8. Prepares, and completes a variety of forms, documents, and other paper work. 9. Maintains venue and department record keeping, filing systems, and a variety of statistical records. 10. Interacts extensively, in person, over the telephone, and via e-mail with customer groups, District-wide staff and management, outside agencies, vendors, and the general public. 11. Works cooperatively with other approved Library District staff to open and close facilities and maintains security of building access codes and keys. 12. Provides orientation to customers and explains the proper use of facility and equipment. 13. Troubleshoots minor audio-visual, lighting, and audio equipment issues. 14. Generates correspondence, memos, contracts, and other materials appropriate to the Programming and Venues Department. 15. Creates and sets up displays that enhance library programs, events and other offerings. 16. Cleans up after programs when necessary. 17. Attends or conducts department and other miscellaneous meetings at sites throughout the Library District. 18. Promotes cultural awareness and encourages greater patronage of the Library District and Library District venues. 19. Maintains a safe environment for both customers and staff. 20. Updates content on the Library District website for upcoming Programming and Venues Services programs. 21. Plans, prepares, and executes community events to promote the Library District. 22. Builds and sustains relationships with Library District community partners. 23. Participates and contributes as an active member of a working team to increase the efficiency and effectiveness of the Programming and Venues Services department. 24. Perform any other related duties and responsibilities as assigned. Qualifications Education and Experience: High School diploma or GED equivalency required. License, Certificate, or Requirements: Possess, or have the ability to obtain, a valid Nevada Driver's License at the time of hire. Physical Requirements: Essential and marginal functions may require regular, and at times sustained, performance of heavier physical tasks such as walking over rough or uneven surfaces; frequent bending, stooping, working in confined spaces; lifting or carrying moderately heavy (20-50 lbs.) items and occasionally very heavy (50 lbs. and over) items; minimal dexterity in the use of fingers, limbs, or body in the operation of office equipment; utilizing a keyboard, and sitting, or standing for extended periods of time. Tasks require sound, color, depth and visual perception and the ability to communicate orally and in written form. Tasks are performed in an office setting with occasional local travel. *PLEASE NOTE: Meeting these posted qualifications does not necessarily guarantee an interview. Pay Range USD $26.73 - USD $35.83 /Hr. Position Type Part-Time Category Programming and Venues Services (PVS) Job Location Windmill Library Location : Address 7060 W. Windmill Lane

Job Details 111-48-Nevada - Henderson, NV 111-00-Las Vegas - Las Vegas, NVDescription Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling. Responsibilities include, but are not limited to, the following: Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary. Screens visitors and responds to routine requests for information from patients and vendors. Maintains office equipment and office supplies in the front office areas. Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately. Opens, date stamps, and delivers mail daily as assigned. Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate. Keeps the patient reception area neat and clean at all times throughout the day. Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients. Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date. Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate. Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy. Ensures proper posting of charges into the practice management system daily as assigned. Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate. Closes the office each day, according to protocol. Determines uncollectible balances and refers such accounts to the Practice Manager. Assists in other front office duties at the request of the Practice Manager. Other Facilitates any physician requests throughout the day. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners. Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions. Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow. Attends all regular staff meetings. Performs all other tasks and projects assigned by the Practice Manager. Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes. Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline. Supervisory Responsibilities This job has no supervisory responsibilities. Typical Physical Demands Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions, and be exposed to bodily fluids on a regular basis. Typical Working Condition Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people. COMPENSATION INFORMATION Actual compensation may vary depending on job-related knowledge, skills, and experience. Qualifications EDUCATIONAL REQUIREMENTS: High school diploma required. QUALIFICATIONS AND EXPERIENCE: Minimum of two years of experience in a medical office or customer service position. Proven success asking for payment, making change, and balancing a cash drawer. Working knowledge of basic managed care terminology and practices. Familiarity with scheduling and rearranging appointments effectively. Comfortable using email, word processing and interacting with Internet applications. Working knowledge of practice management and electronic health record software. GE Centricity is a plus. Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations. Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency. Neat, professional appearance. Strong written and verbal communication skills. Bi-lingual is a plus, not required

The Patient Access Scheduling Specialist ensures that patients can obtain appointments for medical care, supportive services, handling incoming calls and arrange transportation when needed. Patient Access Scheduling Specialists are integral to the Integrative Healthcare Model at NNHOPES, ensuring that patients are scheduled for services, and that providers and supportive staff team members have manageable and appropriate patient panels. Serving as a vital liaison between patients and services, Patient Access Scheduling Specialists ensure maximum capacity utilization through collaborative work with providers and medical assistants. Through leveraging and analyzing the schedule to find openings for patients and optimize the overall schedule, Patient Service Specialists assist NNHOPES in serving a larger number of patients in receiving health care in an efficient, effective manner while optimizing resource utilization. Are you passionate about helping others and looking to grow your career in a supportive, mission-driven environment? Join one of Northern Nevada's Best Places to Work - Northern Nevada HOPES! At HOPES, we're more than just a healthcare provider - we're a team of changemakers dedicated to delivering affordable, high-quality medical, behavioral health, and support services to everyone in our community. Purpose-Driven Work Be part of a team that's transforming lives every day. Your work will directly contribute to improving health outcomes and building a stronger, healthier Northern Nevada. People-First Culture At HOPES, every team member is encouraged to bring their unique talents and perspectives to the table. Collaboration and innovation are at the heart of everything we do. Career Growth & Development We invest in your future by offering a mentorship program, leadership and soft-skills training, networking opportunities, and support for continuing education. Exceptional Benefits 100% employer-paid health insurance Life insurance options 3 weeks of PTO in your first year 12 paid holidays annually Paid Parental Leave (after 12 months) 24/7 Employee Assistance Program

Responsibilities Las Vegas is known internationally as a major resort city often known for its gambling, shopping, entertainment, and nightlife. Although Las Vegas identifies as “The Entertainment Capital of the World” and is famous for The Strip and its mega casino-hotels, there is so much more to life in the Valley. From the lovely Summerlin area adjacent to Red Rock Canyon, to the beautifully developed Green Valley area set away from the hustle and bustle of The Strip, there are many wonderful communities of people and families who call Las Vegas home. Backing the communities across our region is an ever-growing and ever-strengthening healthcare system. Website: *********************************** Medical Office Specialists are health care professionals that will work in the front desk or office area of a healthcare provider's clinic to manage communications with patients, insurers, and medical staff. Medical Office Specialists must have the ability to communicate and interact well with the patients, providers and co-workers. Our Medical Office Specialist are key members of the team that will ensure that delivery of high-quality and cost-effective health care is consistent with the mission, vision and values of Universal Health Services. Position Summary: Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures, charting; relaying instructions to patients/families; answering calls and providing pertinent information. Fulfills clerical responsibilities as assigned which may include: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing charts to ensure information is completed and accurate. Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve. Benefit Highlights A Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match Career development opportunities within UHS and its 300+ Subsidiaries! About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. *********** Qualifications Required Knowledge, Skills, Licensure, Training & Travel Requirements (if applicable): Requirements: High School Diploma or equivalent required Medical Assistant Certificate of Completion and/or one year experience as a Medical Assistant or Medical Office Specialist, preferred. Familiarity with medical terminology required Experience with patient check-in and check-out process (according to clinic protocol) General medical office procedures Understand end of day cash balancing and charge reconciliation process (according to clinic protocol) Proficiency in basic computer programs and operating systems, such as Microsoft Office Excellent communication, organizational and interpersonal skills EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: ************************* or ***************. Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. A posted salary range applies to the current job posting. Salary offers may be based on key factors such as education and related experience. Avoid and Report Recruitment Scams We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

To serve as the conduit to information flowing into and out of the physician practice. Specifically answering patient and other pertinent phone calls, triaging the situation and assisting in providing a solution for the caller. In addition, scheduling patient appointments, performing patient callbacks and assisting all members of the practice team. POSITION REQUIREMENTS: Minimum Education: High School Diploma or equivalent. Minimum Work Experience: Reading, writing, organizing, and filing skills. Professional phone etiquette. Previous customer service experience. Customer service skills. Computer and word processing skills. POSITION ESSENTIAL FUNCTIONS: Triage Answer incoming telephone calls. Triage patient phone calls. Assess the level of need for each patient call. Direct or assist in the solution for the patient. Make follow up phone calls as necessary. Work with Medical Assistants and physicians to solve patient problems. Work with other medical facilities to solve patient problems. Respond to patient issues and create solutions. Document all interaction for inclusion in the patient electronic medical record. File information as needed, scan information as needed. Scheduling Schedule all new and existing patient visits. Provide assistance in preparing the patient for their next visit. Mail out any necessary forms to patient's home prior to visit. Make patient reminder calls when appropriate. Work with Medical Assistants and Physicians to create an efficient and effective schedule. Serve as an ambassador to patients. Works with physicians to ensure all encounter forms are completed at time of service and coding is accurate and representative of the patient visit. Posts payments from Patients and Third Party payers to EMR, patient form and scan documents. Collect Copay and check in-patient. Schedule CVH Radiology and check out patient. Schedule follow up appointment. Balance payments with remittance advice. Prepare payments for deposit. Authorizations/Referrals Obtain necessary authorizations from insurance companies for procedures and tests performed in office and to outside vendors and physicians. Send necessary records to outside vendors and physicians to facilitate referral. Schedule referral when appropriate and notify patient. Keep accurate logs of referrals made. BENEFITS: If you are scheduled to work part-time at least 20 hours per week and full-time at least 32 hours per week, you are eligible for benefits on the first day of the month following 30 days of employment. NO STATE INCOME TAX Hometown Health Medical, EyeMed Vision, Guardian Dental and Flexible Spending Account. Vanguard 401(k) with match. Employer paid Care Flight Membership for your household (full-time employees) (A Division of REMSA). Employer Paid Basic Life and AD&D insurance. Unum Supplemental Insurance (Critical Illness, Accident, Short Term & Long Term Disability). Earned Time Off, Sick Leave and Paid Holidays. Nevada 529 College Fund. Unum Employee Assistance Program. Employer paid Credit monitoring and Identity Theft Program through CyberScout. Tuition Reimbursement, Clinical Ladder* & HRSA Loan Repayment Program* (*for qualifying positions). Priority Childcare Enrollment with the Boys and Girls Club of Western NV for ages 9 months+. Paid Volunteer Hours for staff to help in the community. and More... CARSON VALLEY HEALTH IS PROUD TO BE RECOGNIZED AS A FINALIST IN THE "BEST PLACES TO WORK" - NORTHERN NEVADA, 2021, 2022, 2024 & 2025! WE LOOK FORWARD TO WELCOMING YOU TO OUR TEAM!! Tuesday-Friday; 7:30-6:00 p.m.

Job Description Join Our Team as a Front Desk Coordinator! Do you love working with kids and teens? Are you passionate about making dental visits fun and stress-free? If so, we want YOU to be part of our team at Cosmic Kids in Henderson! At Cosmic Kids, we create smiles that last a lifetime by making every visit a Kidsperience! We're on the lookout for a reliable, energetic, and compassionate Front Desk Coordinator that thrives in a team-oriented environment and is committed to providing outstanding care to our kiddos and their caregivers. Why Join Us? Make a Difference: Be a part of a team that helps kiddos develop lifelong healthy habits. Supportive & Fun Team: Work in an environment where teamwork, positivity, and making a difference are at the heart of what we do. Competitive Pay & Perks: Enjoy a flexible schedule, full-time hours, and a benefits package that includes: Medical, Dental & Vision Insurance 401K Paid Time Off & Holiday Pay Bonus Opportunities Company-Paid Continuing Education Referral Bonus Program Who We're Looking For: Someone who loves working with kids and creating a positive experience. A dependable team player with a strong work ethic. A difference-maker who is eager to learn and grow. Requirements: 2 years' experience, and we will train the right person! Experience with Denticon software is a plus. Full-time role (30+ hours per week). A Typical Day as a Front Desk Coordinator: Welcoming kiddos and making them feel comfortable. Assisting caregivers and doctors in providing top-notch care. Creating a fun and engaging experience for each patient. Ensuring smooth patient flow and maintaining a kid-friendly environment. Schedule: 8-hour shifts Daytime hours - No nights! Be Part of Something Bigger! Lone Peak Dental Group is a leading pediatric specialty Dental Support Organization (DSO) with over 76 offices across 15 states. Founded in 2003, we are committed to serving underserved communities and ensuring all children receive the dental care they deserve. Our mission, “Creating healthy habits that last a lifetime,” is at the heart of everything we do. YOU are the key to creating a welcoming, engaging, and exceptional experience for every kiddo. If you're ready to bring smiles and make a lasting impact, we can't wait to meet you! Apply today and become a Difference Maker! Lone Peak Dental Group is proud to be an equal-opportunity employer and an E-Verify employer.

This position is responsible to perform all registration, scheduling, order entry and reception functions and may float to various admitting site within the health system. This position expedites and provides healthcare access through the accurate gathering of demographic, sponsorship or guardian data, insurance, clinical, financial, and statistical information from a variety of sources, i.e. patients, patient's families, physicians, physician office staff, county and/or governmental agencies, CMS, FMS, etc. This position ensures reimbursement for services rendered through verification of insurance eligibility/benefits, obtaining insurance authorization within required time frame, identification and collection of patient financial obligation and accurate charge order entry. Serves the patient and family in such a manner as to make the admission process as comfortable and pleasant as possible. Nature and Scope The incumbent uses professionalism and diplomacy with interacting with patients of all ages, their families, physicians, physician office staff and other health care providers in the accurate collecting of demographic, clinical, and financial information in person or via telephone interviews. Takes an active role in decreasing accounts receivables by following established guidelines, regulations, policies and procedures during the registration process in accurately: * Obtaining and accurately entering demographic, clinical, financial information into the computer system. * Explaining and obtaining signatures on admission, clinical and financial forms * Collecting accident information * Identifying all insurance payer sources * Identifying payer order sequence * Verifying insurance eligibility * Obtaining insurance notification * Charge order entry processing * Determining estimated cost for services being rendered * Identifying and collecting patient financial obligation amounts, i.e. co-payments, co-insurance, deductibles, etc. * Documenting all information collected timely and in accordance with department requirements. Explores the financial need of the patient and when appropriate refers the customer to the appropriate federal, state, or county assistance agencies. The incumbent is responsible for scheduling, order entry and reception functions and assists in completion of departmental tasks. This position has the authority to solve problems following established company guidelines. Decisions that must be referred to a supervisor are matters that involve problems which can develop negatively towards the company, time off requests, sick time, work schedules, interoffice problems, etc. 1. Adopts a philosophy consistent with the Renown Health Values and models them. 2. Ability to be diplomatic and effectively communicate during stressful situations. 3. Skills to anticipate customer needs, deal with the unexpected, establish priorities, investigate and adjust performance style when necessary. This includes the ability to deal with the sight of various injuries, procedures and the stress associated with such an environment. 4. Working knowledge of health care insurance. The ability to accurately document subscriber information, determine payer order sequence and obtain notification as required by payer for services being rendered. 5. Must be able to ensure all matters related to patient information are kept secured, meeting confidentiality compliance standards set by The Joint Commission and HIPAA. 6. Knowledge of governmental programs billing requirements. 7. Ability to identify the patient's financial obligation, i.e. deductible, co-payment, co-insurance, etc. and follow standard operating procedures regarding point of service collections. 8. Skills to perform order entry. 9. Above average computer application skills. 10. Ability to follow verbal and written instructions. 11. Scheduling skills adaptable to a fast pace environment with heavy physician/physician office staff interaction. 12. Ability to be flexible and adapt to different Admitting department locations. This includes the ability to prioritize/multitask in a fast pace environment. This position does not provide patient care. Disclaimer The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. Minimum Qualifications Requirements - Required and/or Preferred Name Description Education: Must have working-level knowledge of the English language, including reading, writing and speaking English. High School Diploma or GED preferred. Experience: Requires six months of admitting, medical claims processing, professional office experience and/or customer service experience with financial interaction. One year preferred. Experience with Windows Operating systems, SMS InVision, Internet and SMS IMS Document Imaging is also preferred. License(s): None Certification(s): None Computer / Typing: Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Customer Service Representative (Spanish Bilingual | Temp-to-Hire) Location: On-site - Las Vegas, NV (89117) Pay Rate: $15.00/hr Schedule: Full-time, 40 hours/week. Mon.-Fri. Must be available for a variety of shifts: 8am-7pm Type: Temp-to-Hire Start Date: Thursday, 10/23 Openings: Multiple positions available Summary: We're hiring multiple bilingual (English/Spanish) Inbound Customer Care Representatives to support a new, high-impact contract in a contact center setting. This team will be providing thoughtful, accurate, and compassionate support to individuals navigating healthcare access and public benefit-related services. This is a temp-to-hire opportunity for individuals who take pride in being reliable, empathetic, and calm under pressure. You'll be part of a team that values professionalism, consistency, and doing right by the people on the other end of the line. If you're someone who leads with patience and care and wants to be part of something that truly helps others, this could be a great fit. Core Responsibilities: Patient Interactions-Make outbound calls and respond to to schedule, reschedule, or cancel appointments, ensuring a friendly and professional demeanor. Information Management- Accurately collect and maintain patient information, including demographics, insurance details, and medical history, in compliance with privacy regulations (e.g., HIPAA). Appointment Coordination-Coordinate schedules with healthcare providers to optimize appointment availability and minimize wait times for patients. Issue Resolution- Address and resolve patient inquiries, concerns, or complaints regarding appointments, services, or billing in a timely and effective manner Stay composed and professional in potentially emotional or high-stress conversations Escalate issues appropriately and ensure follow-through Navigate internal systems to review, update, and accurately document call details Uphold quality and compliance standards in all interactions Key Qualifications: Bilingual fluency in English and Spanish is required 1+ year of customer service experience (Call Center or Medical Office preferred) High school diploma or equivalent required Comfortable using multiple systems and switching between tools in real time Strong written and verbal communication skills Punctual, dependable, empathetic, and committed to providing excellent service Must be able to work on-site Must be able to pass a background check Flexible availability and variable shifts Conversion Benefits (upon hire): Pay increase eligibility Employer-paid medical, dental, and vision coverage PTO, mental health days, and sick leave Monthly performance bonuses

**Job Title: Med Spa Scheduling Specialist** Our reputable and luxurious medical spa is seeking a detail-oriented and customer-focused Med Spa Scheduling Specialist to join our dynamic team. As a Scheduling Specialist, you will be pivotal in ensuring the smooth operation of daily activities by coordinating appointments and providing outstanding customer service to our clients. The ideal candidate will exhibit excellent communication skills, a keen eye for detail, and a passion for enhancing the client experience in a medical spa environment. **Key Responsibilities:** - Manage and coordinate client appointments, ensuring optimal scheduling of spa services and treatments. - Act as the primary point of contact for client inquiries, providing prompt and courteous responses via phone, email, and in-person interactions. - Collaborate with the spa team to ensure seamless communication of client needs and preferences. - Maintain and update client records accurately, ensuring compliance with privacy regulations and spa policies. - Utilize scheduling software to track availability and efficiently allocate appointments based on client and therapist/staff availability. - Proactively address and resolve scheduling conflicts or other customer service issues, escalating to management as necessary. - Provide detailed information about the spa's services, packages, and promotions to clients, helping guide them through the selection process. - Assist with general administrative duties such as responding to voicemails, managing correspondence, and supporting reception duties as needed. - Contribute to a welcoming and serene spa environment that aligns with the brand's standards and enhances client satisfaction. **Qualifications:** - Previous experience in scheduling, customer service, or a related field, preferably within a spa or healthcare setting. - Proficiency in scheduling software and Microsoft Office Suite. - Strong organizational and multitasking abilities with an exceptional attention to detail. - Excellent interpersonal skills and the ability to build rapport with clients and team members. - Professional demeanor and appearance, with a client-centric focus. - Ability to work flexible hours, including evenings and weekends, to meet the spa's scheduling needs. **Why Join Us?** - Become part of a fast-growing and reputable med spa known for its professional and client-focused services. - Opportunity to work in a serene and aesthetically pleasing environment. - Competitive compensation and benefits package. - Opportunity for professional growth and development within the spa industry. If you are a proactive and dedicated professional who enjoys facilitating exceptional customer experiences, we invite you to apply for the Med Spa Scheduling Specialist position today. We look forward to welcoming you to our team and helping our clients achieve their wellness and beauty goals. JOB CODE: 1000052

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols, working cooperatively with all members of the care team to support the vision and mission of the organization, delivering excellent customer service and adhering to Lean processes, and supporting the teams in meeting financial, clinical and service goals. Schedule: Monday - Friday, 8:00AM - 5:00PM Location: 2010 Goldring Ave, Las Vegas, NV 89106 Primary Responsibilities: Provide high level of customer service while communicating with internal departments and external provider office staff as pertains to performance of job duties Review and process prior authorization requests to meet departmental key indicator productivity Verifies patient insurance eligibility & benefits to include applicable co-pays, co-insurances, deductibles, Out of Pocket Maximum, appropriate service facilities, services covered and which services if any require prior authorization Demonstrate knowledge of insurances including navigating websites for online benefit reviews Answer incoming calls regarding benefits, eligibility, authorizations & referrals as well as other inquiries as it relates to health insurance and acts as Patient Advocate Process adverse determinations; timely notification and thorough documentation Respond to complex customer calls Resolve customer service inquiries which could include: Benefit and Eligibility information Authorization for treatment Specialists Orders/Referrals Must be able to work independently Submit Specialists Referrals with appropriate clinical information using established protocols & procedures Exceed attendance standards set by company policy Take responsibility of problem solving Any other duties that may arise What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High school diploma/GED (or higher) 1+ years of customer service experience 1+ years of experience with insurance programs and basic managed care principles such as referrals and prior authorization 1+ years of experience with Nevada health insurance terminology Intermediate level of proficiency in MS Word, Excel, and Outlook, including the ability to use multiple web applications Preferred Qualifications: 1+ years of experience in a health care setting Knowledge/understanding of CPT/ICD-10 coding Ability to work in an office setting with patient contact during shift Experience in a high-volume medical clinic Work experience in Urology Knowledge of local HMO/PPO/Medicare plans Bilingual (English/Spanish) Soft Skills: Excellent communication skills and phone etiquette Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

The Patient Service Coordinator is responsible for reviewing scheduled studies in advance of the patients visit. Scheduled studies are reviewed to ensure that the proper study was scheduled based on the referral, that all required paperwork / documentation is in the system, and that insurance verification, financial clearance and prior-authorization was completed. If the exam requires clinical documentation, lab results, medical form clearance, and medication cessation, the Patient Service Care verifies that these were completed. The Patient Service Coordinator coordinate with the technologists, MR/CT specialist and communicate with them any changes in appointment status, any special needs/limitations with the patients and scheduling of certain specialize exams. May also assist with appointment confirmations or other patient communications, contact referring physician's offices as needed, coordinate the scheduling of a VIP appointment and help with any overflow scheduling calls. May perform other job-related duties as necessary for the efficient operation of SDMI. Education and Experience High school diploma or equivalent with 6-month experience as a medical receptionist or related experience and or training or equivalent combination of education and experience along with a strong knowledge of coding. Knowledge, Skills and Abilities · Interact with patients', physicians and other staff to provide accurate, timely and responsive information. · Demonstrate courtesy, helpfulness, and optimal customer service toward patients and their families. · Must be able to recognize and respond appropriately to urgent / emergent situations per protocols. · Establish and maintain effective working relationships with physicians, staff and management. · Effectively cope with typical job stress. · Knowledge of Medical terminology, ICD-9 / CPT Coding. · Basic typing and keyboarding skills with minimum of 30 wpm · Strong organizational and interpersonal skills (excellent phone etiquette). · Experience with customer service and multi-line phones. · Familiarity with computers and other office equipment. · Ability to prioritize responsibilities. · Ability to multi-task efficiently and effectively. · Must be able to act calmly and effectively in a busy or stressful situation. · Ability to communicate effectively in the English language in person, by phone and in writing. · Knowledge of contracted insurance plans and procedures. • Staff members may be monitored at any time during business calls without notification. SDMI management may listen in on conversations for training, monitoring and other legitimate business purposes. Skill in organizing time to accommodate changes in workload and assignments in order to complete tasks in a timely manner. Skill to pay attention to details and accuracy in completing tasks. Responds positively to changes in assignments and priorities. Works as an effective team member with co-workers and other personnel. Communicates effectively when follow up is needed. Able to identify hazardous material in immediate work area. Knows and follows all SDMI safety and evacuation guidelines, policies and procedures. Willingly participates in cross-training activities within the department in for own professional growth in order to contribute to the overall function of SDMI. Assumes responsibility for updating knowledge of current SDMI department policies and procedures, protocol and practices. Demonstrates punctuality by reporting to work on time/satisfactory attendance record that complies with SDMI attendance policy. Takes full responsibility for all functions within job description and assures that all functions are completed before leaving SDMI at the end of the shift. Other duties as assigned.

The Patient Access Representative is the first face and voice for Northern Nevada HOPES. Patient Access Representatives are important members of the Integrated Healthcare Model at Northern Nevada HOPES and provides excellent communication about patient needs and services to medical and supportive services team members; providing excellent communication and attention to detail. The Patient Access Representative works in partnership with patients to schedule appointments, provide reminders, identify and ensure eligibility for services, and displays a desire and passion for changing the lives of vulnerable patients. The Patient Access Representative serves on a fluid team that provides direct patients services and is assigned to tasks as needed to ensure an outstanding patient experience. Are you passionate about helping others and looking to grow your career in a supportive, mission-driven environment? Join one of Northern Nevada's Best Places to Work - Northern Nevada HOPES! At HOPES, we're more than just a healthcare provider - we're a team of changemakers dedicated to delivering affordable, high-quality medical, behavioral health, and support services to everyone in our community. Purpose-Driven Work Be part of a team that's transforming lives every day. Your work will directly contribute to improving health outcomes and building a stronger, healthier Northern Nevada. People-First Culture At HOPES, every team member is encouraged to bring their unique talents and perspectives to the table. Collaboration and innovation are at the heart of everything we do. Career Growth & Development We invest in your future by offering a mentorship program, leadership and soft-skills training, networking opportunities, and support for continuing education. Exceptional Benefits 100% employer-paid health insurance Life insurance options 3 weeks of PTO in your first year 12 paid holidays annually Paid Parental Leave (after 12 months) 24/7 Employee Assistance Program Click HERE to view a full list of benefits

Job Description Patient Access Rep - CVHSC @Virginia Ranch - Full Time To serve as the conduit to information flowing into and out of the physician practice. Specifically answering patient and other pertinent phone calls, triaging the situation and assisting in providing a solution for the caller. In addition, scheduling patient appointments, performing patient callbacks and assisting all members of the practice team. POSITION REQUIREMENTS: Minimum Education: High School Diploma or equivalent. Minimum Work Experience: Reading, writing, organizing, and filing skills. Professional phone etiquette. Previous customer service experience. Customer service skills. Computer and word processing skills. POSITION ESSENTIAL FUNCTIONS: Triage Answer incoming telephone calls. Triage patient phone calls. Assess the level of need for each patient call. Direct or assist in the solution for the patient. Make follow up phone calls as necessary. Work with Medical Assistants and physicians to solve patient problems. Work with other medical facilities to solve patient problems. Respond to patient issues and create solutions. Document all interaction for inclusion in the patient electronic medical record. File information as needed, scan information as needed. Scheduling Schedule all new and existing patient visits. Provide assistance in preparing the patient for their next visit. Mail out any necessary forms to patient's home prior to visit. Make patient reminder calls when appropriate. Work with Medical Assistants and Physicians to create an efficient and effective schedule. Serve as an ambassador to patients. Works with physicians to ensure all encounter forms are completed at time of service and coding is accurate and representative of the patient visit. Posts payments from Patients and Third Party payers to EMR, patient form and scan documents. Collect Copay and check in-patient. Schedule CVH Radiology and check out patient. Schedule follow up appointment. Balance payments with remittance advice. Prepare payments for deposit. Authorizations/Referrals Obtain necessary authorizations from insurance companies for procedures and tests performed in office and to outside vendors and physicians. Send necessary records to outside vendors and physicians to facilitate referral. Schedule referral when appropriate and notify patient. Keep accurate logs of referrals made. BENEFITS: If you are scheduled to work part-time at least 20 hours per week and full-time at least 32 hours per week, you are eligible for benefits on the first day of the month following 30 days of employment. NO STATE INCOME TAX Hometown Health Medical, EyeMed Vision, Guardian Dental and Flexible Spending Account. Vanguard 401(k) with match. Employer paid Care Flight Membership for your household (full-time employees) (A Division of REMSA). Employer Paid Basic Life and AD&D insurance. Unum Supplemental Insurance (Critical Illness, Accident, Short Term & Long Term Disability). Earned Time Off, Sick Leave and Paid Holidays. Nevada 529 College Fund. Unum Employee Assistance Program. Employer paid Credit monitoring and Identity Theft Program through CyberScout. Tuition Reimbursement, Clinical Ladder* & HRSA Loan Repayment Program* (*for qualifying positions). Priority Childcare Enrollment with the Boys and Girls Club of Western NV for ages 9 months+. Paid Volunteer Hours for staff to help in the community. and More... CARSON VALLEY HEALTH IS PROUD TO BE RECOGNIZED AS A FINALIST IN THE "BEST PLACES TO WORK" - NORTHERN NEVADA, 2021, 2022, 2024 & 2025! WE LOOK FORWARD TO WELCOMING YOU TO OUR TEAM!! Tuesday-Friday; 7:30-6:00 p.m.

Job DescriptionSalary: $15.00/hr Customer Service Representative (Spanish Bilingual | Temp-to-Hire) Location: On-site Las Vegas, NV (89117) Pay Rate: $15.00/hr Schedule: Full-time, 40 hours/week. Mon.-Fri. Must be available for a variety of shifts: 8am-7pm Type: Temp-to-Hire Start Date: Thursday, 10/23 Openings: Multiple positions available Summary: Were hiring multiple bilingual (English/Spanish) Inbound Customer Care Representatives to support a new, high-impact contract in a contact center setting. This team will be providing thoughtful, accurate, and compassionate support to individuals navigating healthcare access and public benefit-related services. This is a temp-to-hire opportunity for individuals who take pride in being reliable, empathetic, and calm under pressure. You'll be part of a team that values professionalism, consistency, and doing right by the people on the other end of the line. If youre someone who leads with patience and care and wants to be part of something that truly helps others, this could be a great fit. Core Responsibilities: Patient Interactions-Make outbound calls and respond to to schedule, reschedule, or cancel appointments, ensuring a friendly and professional demeanor. Information Management- Accurately collect and maintain patient information, including demographics, insurance details, and medical history, in compliance with privacy regulations (e.g., HIPAA). Appointment Coordination-Coordinate schedules with healthcare providers to optimize appointment availability and minimize wait times for patients. Issue Resolution- Address and resolve patient inquiries, concerns, or complaints regarding appointments, services, or billing in a timely and effective manner Stay composed and professional in potentially emotional or high-stress conversations Escalate issues appropriately and ensure follow-through Navigate internal systems to review, update, and accurately document call details Uphold quality and compliance standards in all interactions Key Qualifications: Bilingual fluency in English and Spanish is required 1+ year of customer service experience (Call Center or Medical Office preferred) High school diploma or equivalent required Comfortable using multiple systems and switching between tools in real time Strong written and verbal communication skills Punctual, dependable, empathetic, and committed to providing excellent service Must be able to work on-site Must be able to pass a background check Flexible availability and variable shifts Conversion Benefits (upon hire): Pay increase eligibility Employer-paid medical, dental, and vision coverage PTO, mental health days, and sick leave Monthly performance bonuses

Responsibilities Las Vegas is known internationally as a major resort city often known for its gambling, shopping, entertainment, and nightlife. Although Las Vegas identifies as “The Entertainment Capital of the World” and is famous for The Strip and its mega casino-hotels, there is so much more to life in the Valley. From the lovely Summerlin area adjacent to Red Rock Canyon, to the beautifully developed Green Valley area set away from the hustle and bustle of The Strip, there are many wonderful communities of people and families who call Las Vegas home. Backing the communities across our region is an ever-growing and ever-strengthening healthcare system. Website: *********************************** Position Summary: Responsible for scheduling referrals for patients, providers, pre-authorizing & pre-certifying tests/procedures. Scheduling of other tests with facilities at the request of providers and/or staff. Directly communicates with the clinics, referred to clinics, and patients. Reviews clinical data to report medical necessity to insurance companies. The lead is expected to problem solve and make decisions and take escalated calls to triage and manage as appropriate. Coordinates work schedules and absences of team members. Serves as a resource to other members of the team for technical or work challenges. Demonstrates and coaches exceptional patient interaction and following standard process for referral specialist. Assists the Practice Administrator in day-to-day operations to deliver the highest quality care to patients in an efficient manner. Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve. Benefit Highlights A Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match Career development opportunities within UHS and its 300+ Subsidiaries! About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. *********** Qualifications Required Knowledge, Skills, Licensure, Training & Travel Requirements (if applicable): Education: High School Diploma or equivalent required Work experience: Minimum of three-five years' experience in a healthcare or clinical setting. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: ************************* or *************** Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. A posted salary range applies to the current job posting. Salary offers may be based on key factors such as education and related experience. Avoid and Report Recruitment Scams We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.