Patient service representative jobs in New Mexico

LOCATION: Las Cruces, NM JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team! We're looking for Customer Service Representatives (Nights) to represent some of the world's most recognized brands during the night shift. In this role, you'll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Manage inbound and outbound calls with professionalism, empathy, and efficiency Troubleshoot and resolve customer issues, focusing on first-call resolution Research and retrieve information using internal systems; collaborate with other teams as needed Accurately document and process customer claims and interactions Follow scripts, policies, and procedures while using training resources to provide accurate answers Handle sensitive information with discretion and maintain confidentiality Escalate complex cases to the appropriate team or manager Stay updated on products and processes by attending ongoing training Meet all attendance, reliability, and night shift scheduling requirements CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications 18 years or older with a high school diploma or equivalent Excellent verbal and written communication skills Typing speed of 20+ words per minute Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Strong problem-solving, conflict resolution, and troubleshooting skills Reliable, punctual, and motivated with a strong work ethic Ability to multi-task, stay organized, and self-manage Customer-first mindset: empathetic, patient, and responsive Positive attitude and a team-player spirit Comfortable working in a fast-paced, dynamic environment Preferred (Not Required) 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles Prior experience with contact centers or government-related accounts CONDITIONS OF EMPLOYMENT: All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER: The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

We're seeking a Patient Access Specialist to join our team of compassionate caregivers. Our 25-bed critical access hospital allows our compassionate caregivers to provide excellent patient care in an environment that supports them in their professional growth and development with the latest technologies. Cibola General Hospital is one hour from Albuquerque and close to Santa Fe. Known for its mild year-round climate and outdoor activities, Grants NM offers low property taxes and inexpensive housing costs. Cibola General Hospital provides services in general surgery, 24-hour Emergency care, Intensive Care, Internal Medicine, Obstetrics, Pathology, Pediatric Dentistry, Podiatry, Primary Care and Radiology with X-ray, CT, MRI. We have three operating rooms including a room for scopes. Clinics, Lab services, Pharmacy, Cardiopulmonary, and Rehab, and skilled care beds are provided. POSITION SUMMARY: The Patient Access Representative is responsible for registering patients for any/all services at the hospital and/or clinic. Including tasks such as obtaining valid orders for services, maintaining paper and electronic documentation for identification, demographic data, insurance information, verifications and authorizations, and noting all accounts with visit details. The Patient Access Representative is also responsible for providing estimations for services and collection of all copays, deductibles, and co-insurances. This role relies heavily on teamwork, including lunch coverage. Additional duties and responsibilities will be assigned, based upon the needs and requirements of the facility and for the care of the patients. MAJOR DUTIES AND RESPONSIBILITIES Handles administrative and clerical functions of registration. Responsible for registering all patients for any services at the hospital and or clinics. Obtaining valid orders for services, maintaining paper and electronic documentation for identification, demographic data, insurance information, verifications and authorizations, and noting all accounts with visit details. The Patient Access Representative is also responsible for providing estimations for services and collection of all copays, deductibles, and co-insurances. Ensure excellent accuracy in completing registration process. Maintain competency in utilizing hospital registration software and electronic medical records systems. Registers patients in a timely manner. Ensures HIPAA compliance and abides by all Privacy laws and regulations. Provides outstanding customer service experience to all patients. EDUCATION / EXPERIENCE REQUIRED High School diploma or equivalent Proficient in the use of a computer, software programs and other office equipment Proficient in understanding billing and registration processes and terminology Good interpersonal and communication skills Willingness to comply and understanding of Privacy Laws are regulations MISCELLANEOUS Mature individual with good communication skills and ability to work under pressure with good results. Must be able to work closely with the Administrator and his designees. Must be able to maintain matters of a confidential nature and display tact and diplomacy. Must be proficient in Microsoft Word, Excel, and PowerPoint, and the internet. Excellent written and verbal communication skills required. Independent judgment is required to plan, prioritize, and organize diversified workload. Some analytic ability is required in order to gather and summarize data for reports, find solutions to various administrative problems and prioritize work. Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines Hospital Core Values Compassion: We show empathy, respect and dignity in our interactions with patients and others. Accountability: We take responsibility for one s actions, decisions and behaviors to deliver safe care to our patients, along with our professional interactions with others. Respect: We recognize and value each individual s dignity, preferences and unique needs while appreciating ideas, culture, beliefs and experiences. Excellence: We provide evidence based care, programs, services, and an environment that achieves the best outcomes. Benefits We offer a competitive wage, health, dental, vision, critical illness and life insurance benefits, 403(b) retirement plan, $0 generic prescription drugs, tuition reimbursement, student loan forgiveness programs, gym discounts and Home Workout Program. Qualified positions may offer sign on bonuses or relocation. Your recruiter can provide you with additional information on benefits.

Job Details 39-00-Albuquerque - Albuquerque, NMDescription Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling. Responsibilities include, but are not limited to, the following: Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary. Screens visitors and responds to routine requests for information from patients and vendors. Maintains office equipment and office supplies in the front office areas. Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately. Opens, date stamps, and delivers mail daily as assigned. Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate. Keeps the patient reception area neat and clean at all times throughout the day. Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients. Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date. Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate. Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy. Ensures proper posting of charges into the practice management system daily as assigned. Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate. Closes the office each day, according to protocol. Determines uncollectible balances and refers such accounts to the Practice Manager. Assists in other front office duties at the request of the Practice Manager. Other Facilitates any physician requests throughout the day. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners. Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions. Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow. Attends all regular staff meetings. Performs all other tasks and projects assigned by the Practice Manager. Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes. Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline. Supervisory Responsibilities This job has no supervisory responsibilities. Typical Physical Demands Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions, and be exposed to bodily fluids on a regular basis. Typical Working Condition Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people. Qualifications EDUCATIONAL REQUIREMENTS: High school diploma required. QUALIFICATIONS AND EXPERIENCE: Minimum of two years of experience in a medical office or customer service position. Proven success asking for payment, making change, and balancing a cash drawer. Working knowledge of basic managed care terminology and practices. Familiarity with scheduling and rearranging appointments effectively. Comfortable using email, word processing and interacting with Internet applications. Working knowledge of practice management and electronic health record software. GE Centricity is a plus. Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations. Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency. Neat, professional appearance. Strong written and verbal communication skills. Bi-lingual is a plus, not required

Compensation: $15.00 per hour, Up to 16 hours per week Compensation Type: Non-Exempt Employment Type: Temporary (Fixed Term) Grade: NE02 What an outstanding opportunity to participate in the School of Health Sciences Simulation Center! If you share our values of: Innovation, Collaboration, Accountability, Respect and Excellence, become a part of our simulation Team. Standardized patient opportunities become available when any of the 7 Health Science programs require Simulations.The Standardized Patient reports directly to the Simulation Center Coordinator. The major responsibility of this position is to portray all the characteristics of a real patient, simulating the signs and symptoms. As a standardized patient you will often be physically examined by students and faculty as part of the medical students learning experience. Willing to be flexible and reliable with scheduling; follow written and verbal instruction; provide constructive feedback to students; be comfortable having repeated physical examination maneuvers performed on self; be willing to be audio and videotaped during simulations; be highly dependable and punctual; Simulate all aspects of scenarios, including history of current problem, affect/behavior and physical findings, in a standardized, accurate, and reliable manner. EEO STATEMENT: San Juan College is dedicated to providing equal employment and educational opportunities without regard to race, color, religion, sex, national origin, disability, age, genetic, veteran's status, or on the basis of any other category protected under federal, state and local laws.

7707 Lomas Blvd. NE, Albuquerque, NM 87110 Automotive Service Technician / MechanicFull-time Position All Skill Levels Needed!! Generous Pay Plan dependent on Experience Walk in Applicants are Welcome! Melloy Nissan is the oldest Nissan dealer in the Southwest. For over 50 years weve enjoyed family ownership. Were more than just a standard Albuquerque car dealership. Everything we do, say, and offer is in an effort to enhance the car-buying experience. Its this dedication to our customers that makes us one of the premier Nissan dealerships in all of Bernalillo and Albuquerque, NM. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We are currently looking for motivated, energetic, and talented Service Technicians/ Mechanics to perform vehicle repairs and routine service/maintenance according to skill and certifications. We have a busy shop with lots of work! Some of our Technicians have a 40+ tenure! We value our employees and invest in their success. Apply online today! We offer: Generous pay plan dependent on experience Health Benefits company pays 100% Dental, Vision, and Life Benefits available 401(k) retirement plan We pay for school/training Room for advancement and growth opportunities Qualifications/Requirements - Service Technician: All Skill Levels Needed!! Nissan Experience a plus but not needed Dealership Experience not required All previous automotive experience will be considered, including experience in these stores: Firestone, Valvoline, Pep Boys, Jiffy Lube, Midas, etc. Must have own tools Candidates must be versatile in skills and tasks performed Valid driver's license and insurable A positive attitude, good work ethic and problem-solving skills Thrives in a fast-paced team environment Resume must be uploaded, and online assessment completed for immediate consideration. Must be able to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drug screen. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. RequiredPreferredJob Industries Customer Service

Job Description Lead Patient Care Coordinator Dental Office | Front Office Leadership Pay & Schedule Pay: $22-$23/Hour Schedule: Monday through Friday from 7:30am to 5:00pm About the Role We're seeking a dedicated and experienced Lead Patient Care Coordinator (LPCC) to oversee front office operations and support our patient-first philosophy. In this role, you'll manage daily administrative duties, mentor team members, and ensure a seamless patient experience from the first call to post-treatment follow-up. Key Responsibilities Greet all patients warmly and ensure a positive first impression Manage appointment scheduling to meet daily, monthly, and yearly metrics Present treatment plans, discuss financial options, and handle objections with confidence Verify insurance benefits, manage claims, and oversee AR follow-up Coordinate patient referrals, track unscheduled treatments, and maintain 90% case acceptance Collect co-pays, manage Care Credit, and ensure accurate financial records Ensure phones are answered promptly and front desk is consistently staffed Maintain updated patient records and organized workspaces Participate in and lead daily huddles, sharing key updates and patient info Ensure HIPAA and OSHA compliance and uphold practice policies Request reviews and referrals from satisfied patients Support end-of-day procedures and assist with cash reconciliation Guide and support team members with training, coaching, and performance feedback Collaborate with the clinical team to ensure smooth patient flow and communication Assist with cleaning duties and maintaining a professional environment Lead by example in punctuality, professionalism, and adaptability Complete assigned reports and contribute to improving office systems and workflows What We're Looking For Strong leadership and team development skills Excellent communication, customer service, and phone etiquette Proficiency in dental terminology, ADA codes, and insurance processes Organized, proactive, and solution-focused mindset Ability to work independently and collaboratively in a team setting Previous experience in a dental office front desk role required; leadership experience preferred Benefits Competitive Salary 401(k) Matching Health, Dental, and Vision Insurance Life Insurance Paid Time Off (PTO) Paid Holidays Employee Perks & Discounts If you're passionate about providing top-tier patient service and leading a front office team with excellence-we'd love to meet you! Apply today and help shape the future of exceptional dental care!

8601 Lomas Blvd. N.E., Albuquerque, NM 87112 Automotive Pickup and Delivery Specialist / Service SupportFull Time Position$14.00 Per Hour + Great Benefits!Good Driving Record RequiredWeekends Off! Rich Fordis seeking to hire a Pickup and Delivery Specialistwho will pick up and deliver customers vehicles from and to their address as well as assist with shuttle and other driving duties.This is a customer-facing position, so a neat, clean appearance is required.We are looking for someone who is customer service-focused and a great team player. We value our employees and invest in their success. Retirees and Veterans are encouraged to apply Hours: (Swing shift) 9:00 am 3:00 pm and 11:00am - 5:00pm Benefits: $14.00 per hour Medical, Dental, and Vision insurance 401(k) Paid vacation Closed on Sundays! Career advancement opportunities Responsibilities Pickup and Delivery Specialist: Pick up and deliver customers vehicles from and to their address Utilize Fords authorized cell phone application to facilitate all pickups and deliveries. Make calls and coordinate with the customers before pick up and delivery Inspect the customers vehicle upon pick up Provide high quality service to every customer Learn, understand and adopt the Rich Ford Vision Boards and their principals Read, understand and follow the Rich Ford Employee Handbook Maintain work areas, ensuring a clean and professional appearance Wear approved uniform to each shift, ensuring a clean and professional appearance Maintain a positive, approachable attitude when working with internal and external customers or co-workers Maintain a good working relationship with all departments Obey all traffic laws Maintain maintenance on vehicle used for pickup & delivery, reporting any major failures to Service Manager Observe all Federal, state, local and company safety rules and regulations During downtimes assist with cashiering, parking vehicles, cleanliness of customer areas and mobile experience tasks Keep open communication with Mobile Experience Coordinator if a delay occurs during pick up/drop off Qualifications/Requirements Pickup and Delivery Specialist: Energetic, friendly, and courteous with excellent customer service skills Must have great customer service skills and a neat, clean appearance Experience is a plus, but not required Valid driver's license and good driving record Excellent verbal and written communication skills Willingness to learn new things and embrace challenges Please upload your resume and complete the online assessment Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing including background checks, MVR, and drug screening. About Us: Rich Ford is in the top 50 dealerships in the nation, and the go-to spot for new vehicles, great service, and more in the Albuquerque area.Our goal is to provide the best possible service to our customers and make sure your experience is second to none. We have been proud to support New Mexico and local New Mexico businesses for over 60 years. Beyond building communities, we enjoy working with great businesses throughout the region! We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status. RequiredPreferredJob Industries Customer Service

Job Description Patient Care Coordinator Dental Office | Front Office + Patient Relations Pay & Schedule Pay: $18-$24/hour Schedule Monday from 7:00am to 5:00pm Tuesday from 7:00am to 7:00pm Wednesday from 7:00am to 5:00pm Thursday from 7:00am to 7:00pm Friday from 7:00am to 3:00pm About the Role We're seeking a friendly, detail-oriented Patient Care Coordinator (PCC) to join our dental team! You'll be the first point of contact for our patients and a key player in delivering an exceptional care experience-from scheduling to financial coordination to follow-up. What You'll Do Greet patients and ensure a welcoming front-office experience Answer phones, confirm appointments, and manage daily schedules to meet productivity goals Present treatment plans, review fees, discuss payment options, and collect co-pays Verify insurance benefits, handle claims, and manage accounts receivable follow-up Maintain accurate patient records and support all aspects of front-office operations Coordinate referrals and follow through on patient care with specialists Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations Participate in daily huddles and communicate clearly with the clinical team Ensure HIPAA and OSHA compliance at all times Promote the practice by asking for reviews and referrals Support cleanliness and organization in both front office and shared areas What We're Looking For Outstanding communication and customer service skills Knowledge of dental terminology and insurance processes (ADA codes a plus) Strong multitasking and organizational abilities Comfortable using scripts and addressing patient objections Team player with a positive attitude and flexible mindset Dental office experience strongly preferred Benefits Competitive Salary 401(k) Matching Health, Dental, and Vision Insurance Life Insurance Paid Time Off (PTO) Paid Holidays Employee Perks & Discounts If you're ready to make a meaningful impact in patients' lives while supporting a high-performing dental team - we'd love to hear from you! Apply today and join a practice that values your skills, passion, and dedication!

Memorial Medical Center Job Title: Patient Access Representative Job Type: Full-time Reports to the Director or Manager of Department. Your experience matters Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Desk Representative, joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. How you'll contribute Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Essential Functions Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner. Distributes and explains forms, documents, and educational handouts to patients and families. Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate. Communicates professionally in-person and by phone; provides clear instructions and excellent customer service. Protects patient privacy and confidentiality in all registration activities. Participates in performance improvement and required education. Works alternate shifts/areas as needed to support department operations. Performs other duties as assigned. Additional Information Populations Served: Does not treat or provide clinical care to patients. Protected Health Information Accessed: Demographic, Insurance, Financial. Exposure: Occupational exposure to bloodborne pathogens may be present. Physical Requirements (typical): Frequent keyboard data entry, sitting, audible speech and hearing; frequent reaching and repetitive hand/arm movements; occasional walking, standing, squatting, pushing/pulling and lifting/carrying up to 25 lbs; rare climbing, kneeling, running, and higher-force tasks. Vision demands include near/far vision and depth perception (constant), color distinction (constant); smell and taste rarely required. Occasional exposure to biological and rare exposure to chemical hazards (e.g., dust, gases/vapors/fumes); latex exposure rare. Minimum Qualifications Education: High School diploma preferred Skills: Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment. Rapid learning and navigation of multiple software systems. Effective English communication (read, write, speak, and understand). Ability to complete the Skills Competency Checklist within 90 days of hire. Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. More about Memorial Medical Center Memorial Medical Center is a 199 bed acute medical/surgical teaching hospital located in Las Cruces, NM, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. Memorial Medical Center is an Equal Opportunity Employer. MMC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment

Job Description About Allevio At Allevio, we're on a mission to empower healthcare practice owners by removing the operational and administrative roadblocks that can get in the way of exceptional patient care. We specialize in streamlining core functions-like billing, compliance, patient management, and talent recruitment so providers can stay focused on what matters most: their patients. We know running a medical practice comes with unique challenges, and that's why we offer tailored solutions that drive efficiency, support growth, and ensure regulatory compliance. At Allevio, you'll join a team that's passionate about helping clinics thrive-today and for the long haul. Position Overview This position will be supporting both of our Santa Fe locations. Patient Experience Specialists are responsible for scheduling appointments, answering patient inquiries, and assisting patients in the office. They also maintain the organization of a medical office, and ensure that the medical environment is welcoming, calm, and quiet for patients and their families. Additionally, patient experience specialists are expected to provide compassionate service to patients while calmly managing a wide array of tasks. Patient Experience Specialists will accomplish this by following the policies, procedures, and protocols set forth by Allevio Care and supporting the company's vision and values. Key Responsibilities Always exhibits professional behavior. Smiles and helps patients feel comfortable. Provides a great patient experience. Welcome and check in patients. Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails. Check patient pop/hush mail. Collect copays and other fees and perform proper money handling tasks (Total daily deposits, make copies of receipts, fill out daily deposit log). Confirming and entering patients' demographics and insurance information. Print fee tickets, visit update sheets, lab reports, and other paper documents. Handles referrals, medical records and will mail/fax documents as necessary. Check patients out, make return appointments, and collect payment for any services or products received. Answer questions posed by patients and educate them on products or services they receive. Provide after-care instructions if applicable. Work as a team and provide overall support for the physicians and other office staff. Requirements & Qualifications Must be proficient in Spanish. One year or more of medical front office experience. Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients. Demonstrated attention to detail. Ability to work quickly with high accuracy. Friendly and welcoming demeanor. Ability to collect money due from patients. Understanding of ICD 10 and CPT coding and modifiers. Ability to communicate clearly by telephone, in writing and in person. Willingness to take on any task assigned. Dedication to integrity, accountability and respect. What You'll Bring Strong collaboration skills with the ability to work effectively across teams and functions Proven initiative and a proactive mindset- you're someone who takes ownership, problem solves, works with a sense of urgency and drives projects forward Adaptability in fast-paced, evolving environments; comfortable navigating ambiguity and change Alignment with our core values which are; Care, Accountability, Respect, Integrity, Nurturing & Grit. A positive attitude and team-first mentality that contributes to a supportive and inclusive workplace culture Benefits & Perks Medical, dental, and vision insurance 401(k) with company match Paid time off (PTO) and company holidays Equal Opportunity Employer Allevio is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team where everyone belongs. We welcome applicants of all backgrounds and identities and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, veteran status, or any other protected characteristic. We believe diverse perspectives strengthen our company and help us better serve the practices and patients we support.

Do you have a passion for health and wellness and love sales? If you have the drive, desire and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. What we are looking for in YOU and YOUR skillset! Driven to climb the company ladder! Possess a winning attitude! ‘Have a high school diploma or equivalent (GED). Complete transactions using point of sale software and ensure all patient accounts are current and accurate Have strong phone and computer skills. Have at least one year of previous Sales Experience. Participate in marketing/sales opportunities to help attract new patients into our clinics Be able to prioritize and perform multiple tasks. Educate Patients on wellness offerings and services Share personal Chiropractic experience and stories Work cohesively with others in a fun and fast-paced environment. Have a strong customer service orientation and be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner Essential Responsibilities Providing excellent services to members and patients. The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. Answering phone calls. Re-engaging inactive members. Staying updated on membership options, packages and promotions. Recognizing and supporting team goals and creating and maintaining positive relationships with team members. Maintain the cleanliness of the clinic and organization of workspace Confident in presenting and selling memberships and visit packages Keeping management apprised of member concerns and following manager's policies, procedures and direction. Willingness to learn and grow Accepting constructive criticism in a positive manner and using it as a learning tool. Office coordination or marketing experience a plus! (This position is NOT management and does not supervisor other employees) Able to stand and/or sit for long periods of time Able to lift up to 50 pounds Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY

Job Description Lead Patient Care Coordinator Dental Office | Front Office Leadership Pay & Schedule Pay: $18-$20 an hour Schedule: Monday through Thursday from 7:30am to 5:00pm | Fridays from 8:00am to 1:00pm About the Role We're seeking a dedicated and experienced Lead Patient Care Coordinator (LPCC) to oversee front office operations and support our patient-first philosophy. In this role, you'll manage daily administrative duties, mentor team members, and ensure a seamless patient experience from the first call to post-treatment follow-up. Key Responsibilities Greet all patients warmly and ensure a positive first impression Manage appointment scheduling to meet daily, monthly, and yearly metrics Present treatment plans, discuss financial options, and handle objections with confidence Verify insurance benefits, manage claims, and oversee AR follow-up Coordinate patient referrals, track unscheduled treatments, and maintain 90% case acceptance Collect co-pays, manage Care Credit, and ensure accurate financial records Ensure phones are answered promptly and front desk is consistently staffed Maintain updated patient records and organized workspaces Participate in and lead daily huddles, sharing key updates and patient info Ensure HIPAA and OSHA compliance and uphold practice policies Request reviews and referrals from satisfied patients Support end-of-day procedures and assist with cash reconciliation Guide and support team members with training, coaching, and performance feedback Collaborate with the clinical team to ensure smooth patient flow and communication Assist with cleaning duties and maintaining a professional environment Lead by example in punctuality, professionalism, and adaptability Complete assigned reports and contribute to improving office systems and workflows What We're Looking For Strong leadership and team development skills Excellent communication, customer service, and phone etiquette Proficiency in dental terminology, ADA codes, and insurance processes Organized, proactive, and solution-focused mindset Ability to work independently and collaboratively in a team setting Previous experience in a dental office front desk role required; leadership experience preferred Benefits Competitive Salary 401(k) Matching Health, Dental, and Vision Insurance Life Insurance Paid Time Off (PTO) Paid Holidays Employee Perks & Discounts If you're passionate about providing top-tier patient service and leading a front office team with excellence-we'd love to meet you! Apply today and help shape the future of exceptional dental care!

Join EANM as a Surgery Schedule Coordinator , working closely with patients, surgeons, and surgical facilities to ensure seamless scheduling and preoperative preparation. You'll assist with financial counseling, insurance verification, and surgical education while providing excellent patient care. If you're organized, detail-oriented, and patient-focused, this role is for you! Why Choose Us? Paid on-the-job training & career growth opportunities Largest Ophthalmology & Optometry practice in the Southwest Voted a Top Work Place locally and nationally since 2022 What You'll Do: Schedule surgical procedures & coordinate pre/post-op appointments Educate patients on surgery details, pre/post-op instructions & medications Verify insurance, obtain prior authorizations & estimate patient costs Work closely with physicians, ASC/hospital staff & insurance providers Maintain accurate patient records & ensure timely surgery preparation What We're Looking For: Strong organizational & communication skills Detail-oriented with a patient-focused approach Ability to manage multiple tasks & collaborate with a team Medical office experience preferred; training provided Benefits We Offer: Career advancement opportunities PTO & 8 paid holidays (including the day after Thanksgiving & Christmas Eve!) Medical, Dental & Generous Vision Benefits 401(k) Education Assistance Company-paid Life, AD&D, Disability Insurance & more! ** Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with .75 FTE status or higher; additional details will be provided upon hire. Ready to make an impact? Apply today! Learn more at ************** Req.# 2760

PQC is seeking a dedicated and experienced Referral Clerk to work onsite at Holloman AFB. Background: The Air Force Medical Service provides medical services for more than 2.63 million active-duty Service Members, Veterans and eligible beneficiaries. When specialty care is referred, the Referral Management Center is responsible for assisting the member, coordinating the referral with the specialty office, tracking the referral to closure, and returning all results of treatment to the patient's medical record. The successful candidate for this position will assist members and medical professionals throughout the referral process. At PQC, our employees are our best asset. We pride ourselves on growth and exceeding expectations, not only for our customers but also for our employees. We believe that having the best of the best on staff translates into having the best of the best in customer results. PQC was awarded 2018 8(a) Graduate of the year by the Small Business Administration. Duty hours will be Monday- Friday, 7:30 am to 4:30 pm. Hourly Rate: $17.75 + $5.09 benefits Members of our team Enjoy: Working with a highly engaged staff Competitive compensation Comprehensive benefits Medical Dental Vision Life Short Term Disability Long Term Disability Paid Time Off Paid Holidays Paid Weather Days Reimbursement for certifications Duties: Provide outstanding customer service in greeting patients/visitors at a front desk Answer and direct telephone calls to appropriate section for assistance, handle independently or take messages, as required Determine patient eligibility for services and schedules medical appointments for referred care Obtain updates and files medical records using electronic medical records systems Request medical records and ensures arrival of medical records prior to appointment Obtain documentation as requested by healthcare providers (test results, or documentation not yet filed in records) Qualifications: High school diploma or (GED) equivalency. General office administrative and clerical skills to perform receptionist duties and answer telephones. Knowledge of word processing, and Microsoft applications (including Windows, Word, Excel, Outlook). Preferred two years of healthcare administrative experience in either an inpatient or outpatient care setting within the last three years. General medical ethics, telephone etiquette, professional written/ verbal/ electronic communication, and customer service skills.

Job Description Join Southwest Eyecare Specialists PC as a Full-Time Patient Care Coordinator in Albuquerque, NM, and be at the forefront of enhancing patient experiences in the healthcare industry. This onsite role allows you to interact daily with patients, providing essential support and care, making each day rewarding and impactful. With a competitive pay of $13.00 per hour, you will be recognized for your dedication and hard work. The dynamic environment fosters professional development and teamwork, ensuring that you are never just another face in the crowd. Embrace the opportunity to make a difference in the lives of others while building valuable skills in healthcare. You will receive great benefits such as Medical, Dental, Vision, 401(k), Flexible Spending Account, and Paid Time Off. This position is not just a job; it's a chance to thrive in a supportive atmosphere focused on patient care excellence. Who are we? An Introduction The mission of Southwest Eyecare/Eyewear is to exceed expectations by providing the highest quality of compassionate and precise eye care services to patients of all ages. We work as a team, utilizing the most advanced technology available to accurately diagnose and treat routine and medical eye conditions. By educating and communicating, our physicians and staff can facilitate a lifetime of the best possible vision for every patient. It is our intent to grow and nurture lasting professional relationships with our patients, our staff, and their families. Your day to day as a Patient Care Coordinator In the role of Patient Care Coordinator at Southwest Eyecare Specialists PC, your day-to-day expectations will include managing patient schedules, greeting patients upon arrival, and ensuring a smooth check-in process. You will assist patients with completing necessary forms, answering questions about procedures, and providing information about our services. Communicating effectively with both patients and staff is crucial, as you will coordinate appointments and handle any rescheduling needs. You can expect a structured schedule, working Monday through Friday from 8 AM to 5 PM, allowing for a work-life balance while meeting patient care demands. Additionally, you will become familiar with electronic health records and contribute to maintaining a welcoming and organized environment. This role is essential in facilitating a positive experience for patients at every step of their visit. Does this sound like you? To excel as a Patient Care Coordinator at Southwest Eyecare Specialists PC, you will need strong interpersonal and communication skills to effectively engage with patients and team members alike. Exceptional organizational abilities are essential for managing schedules and ensuring that all patient inquiries are addressed promptly. Attention to detail is crucial, as you will be responsible for accurate data entry and maintaining patient records. A patient-focused mindset will help you empathize with individuals seeking care, fostering a supportive environment. Problem-solving skills will be valuable when addressing patient concerns or scheduling conflicts. Additionally, adaptability is important, as you may face varying situations and need to respond effectively. A team-oriented attitude will enhance your collaboration with healthcare professionals, contributing to a seamless patient experience. These skills will be instrumental in delivering high-quality care and support in a fast-paced healthcare setting. Connect with our team today! We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!

Full-time Description The Patient Access (PA) representative is responsible for greeting and registration of patients that enter the Gila Regional Medical Center (GRMC). The PA representative is responsible for gathering the correct demographic information, necessary billing information, and distributing the required regulatory information for all patients seeking treatment or testing in all departments. S/he registers patients, verifies insurance, seeks authorizations when needed, and operates the central phone and alarm systems. Also expected to perform a number of clerical duties to assist the other departments in the day to day operations of GRMC. Ability to perform said duties in a responsible and professional manner utilizing individual knowledge and skills as well as the knowledge of hospital and departmental policies and procedures. All duties must be performed in compliance with approved standards of care and practice as defined by GRMC. ESSENTIAL FUNCTIONS Registers patients in a precise, accurate, timely and courteous manner, maintaining 95% data entry accuracy. Updates patient demographics Verifies eligibility of insurance and obtains prior authorizations when required Processes paperwork, ensuring complete and accurate documentation Collects copayments and deductibles, and offers discounts for SP/GCHP according to hospital policy Answers phones and transfers calls Operates the central alarm system Maintains strict standards of confidentiality as required by HIPAA standards Provides front-line customer services; meets and greets visitors and directs patients through hospital areas Processes orders, such as transfers and discharges, from the floor as directed Communicates with other departments, such as Radiology, regarding pending authorizations, rescheduling, and denials Participates in staff meeting and in-service programs Participates in department on-call program as assigned Operates the switchboard and intercom to relay incoming, outgoing and interoffice calls and messages. Furnishes information/ phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate hospital personnel. Additional duties as assigned Requirements EDUCATION & TRAINING REQUIREMENTS Minimum High School Diploma or GED 1 - 2 years college preferred WORK EXPERIENCE REQUIREMENTS Customer service experience required, with insurance billing preferred Familiar with medical terminology Basic computer skills Familiar with and/or able to use Microsoft Outlook Bilingual in Spanish preferred Note: Job description available upon request.**All required documents must be presented at time of hire.**EXTERNAL APPLICANT: Employment is contingent upon successful completion of pre-employment drug and alcohol testing.GRMC is an Equal Opportunity Employer

Join Our Dynamic Team as a Dental Front Office Coordinator! Immediate Opening at Parkway Dental Are you passionate about creating a welcoming patient environment and ensuring smooth office operations? We seek a dynamic and friendly Dental Front Office Coordinator to join our team! Key Responsibilities: - Greet patients with a warm smile and assist with check-in and check-out processes. - Manage appointment scheduling, ensuring efficient use of our dentists' time. - Handle phone calls with professionalism, providing information, and addressing inquiries. - Maintain patient records with confidentiality and precision. - Coordinate with dental insurance companies for claim processing. - Assist in managing office inventory and ordering supplies. What We Offer: - A supportive and collaborative work environment. - Opportunities for professional growth and training. - Competitive pay and benefits package. - Modern, state-of-the-art office setting. Qualifications: - Excellent communication and interpersonal skills. - Organized and detail-oriented. - Experience in a dental office or similar setting preferred. - Familiarity with dental office software is a plus. Join us at Parkway Dental where we value teamwork, patient care, and continuous improvement. If you are ready to be the face of our office and make a positive impact, apply today!

Primary Care Solutions provides industry-leading Primary Care services to Veterans. Veteran-led and clinician-managed, we deliver compassionate, expert medical care, establishing personal bonds with our Veterans in our Community-Based Outpatient Clinics (CBOC's). We have consistently achieved high marks from the VA in our CBOC's, and we are excited to discover first-rate colleagues to join our group. Come join our mission! Position ID: 595 RESPONSIBILITIES: As a Medical Receptionist, you will be responsible for providing a friendly, welcoming, and confidential environment for our Veterans who have served our country valiantly. We are seeking caring professionals who are driven and committed to ensuring the well-being of our nation's Veterans. * Office hours are Mon - Fri 8:00am to 4:30pm * No evenings, holidays, on-call, or weekends! * This is a Full - Time position onsite. * Greet patients for check-in or check-out. * Verify all clinical reminders have been completed before discharge. * Maintain patient records and enrollment tasks. * Assist Nurse Manager/Clinic Administrator with inventory and supplies. * Additional Administrative duties such as phones, filing, and maintaining the office. JOB REQUIREMENTS: * High School Diploma/GED * Knowledge of computer systems to include the MS Office Suite * Demonstrated high-quality customer service & organizational skills * Basic Life Support certification from The American Heart Association (to be renewed annually) BENEFITS SUMMARY: * 401(k) * Medical/Dental/Vision * Life Insurance * Short/Long Term Disability * Paid Time Off/Federal Holidays * Colleague Referral Bonus Program This job requires access to confidential and sensitive information requiring ongoing discretion and secure information management. If you're looking for an organization that cares for your growth and well-being as much as it does its patients, Apply Today! ADDITIONAL DATA: As a Federal Contractor Primary Care Solutions (PCS) prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities. We prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, and national origin. PCS takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Details 36-00-Santa Fe - Santa Fe, NMDescription Job Title: Patient Service Representative Reports To: Practice Manager Join a team that cares for your community - and for you! At Allergy Partners, we are dedicated to improving the lives of our patients through compassionate, personalized allergy and asthma care. As part of the nation's largest allergy practice, our team combines the resources of a trusted network with the close-knit feel of a local office. We take pride in serving our community, building lasting relationships with patients and families, and being a trusted partner in their long-term health. Within our practice, we foster a supportive and collaborative work environment where every team member plays a vital role in creating excellent patient experiences. Joining our team means being part of a workplace that values professional growth, teamwork, and a true commitment to making a difference both inside and outside the clinic. Employee Benefits Allergy Partners is happy to provide the following benefits for our employees: Full-Time 401(k) Health Insurance Paid Time Off Paid Holidays Vision Insurance Health Savings Account (HSA) Dental Insurance Life Insurance Disability Insurance Part-Time 401(k) Paid Time Off Paid Holidays COMPENSATION INFORMATION Actual compensation may vary depending on job-related knowledge, skills, and experience. Job Summary With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling. Key Responsibilities Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and makes appointments as necessary. Screens visitors and responds to routine requests for information from patients and vendors. Maintains office equipment and office supplies in the front office areas. Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately. Opens, date stamps, and delivers mail daily as assigned. Assembles files and maintains integrity of patient charts by ensuring documents are filed in the correct patient chart. Runs reports and prepares patient encounters for the next day. Responds to medical records requests in accordance with Allergy Partners policy. Keeps the patient reception area neat and clean at all times throughout the day. Schedules patient appointments: explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patient's estimated financial obligation/good faith estimate, provides patients several scheduling options, follows approved scheduling guidelines, prepares and sends out all appropriate information to patients. Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date. Verifies demographic and insurance information for new and established patients according to protocol; ensures current indexing of insurance and identification documentation into the practice management system. Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy. Ensures proper posting of charges into the practice management system daily as assigned. Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate. “Closes” the office each day, according to protocol. Determines uncollectible balances and refers such accounts to the Practice Manager. Assists in other front office duties at the request of the Practice Manager. Identify the patient's referring and primary care providers and ensure the contact information is correctly entered into practice management system and EMR prior to the provider seeing the patient so that the provider can promptly send letters and/or office visit notes once the patient encounter has been completed. Other Responsibilities Facilitates any physician requests throughout the day. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners. Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions. Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow. Attends all regular staff meetings. Performs all other tasks and projects assigned by the Practice Manager. Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes. Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline. Maintain compliance with all policies and procedures, actively participate in enforcement of all ongoing Cybersecurity efforts to ensure safe and secure IT systems for all employees and clients at Allergy Partners. Remain vigilant and aware of new threats and assist the company by fulfilling an active role in observing, enforcement and reporting of cybersecurity incidents, efforts, programs and fulfill required training on a timely basis as required by frequency and due dates. Supervisory Responsibilities This job has no supervisory responsibilities. Physical Demands Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions and be exposed to bodily fluids on a regular basis. Working Conditions Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people. Qualifications Qualifications & Experience Minimum of two years of experience in a medical office or customer service position. Proven success asking for payment, making change, and balancing a cash drawer. Working knowledge of basic managed care terminology and practices. Familiarity with scheduling and rearranging appointments effectively. Comfortable using email, word processing and interacting with Internet applications. Working knowledge of practice management and electronic health record software. GE Centricity is a plus. Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations. Ability to perform multiple and diverse tasks simultaneously - with accuracy and efficiency. Neat, professional appearance. Strong written and verbal communication skills. Bi-lingual is a plus, not required Educational Requirements • High school diploma required. Beware of Hiring Scams: Allergy Partners will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **********************************. All of our legitimate openings can be found on the Allergy Partners Career Site (******************************************