Patient service representative jobs in North Las Vegas, NV

Bilingual Patient Care Coordinator is on site (7301 Peak Dr. Las Vegas, NV 89128) Pay: $17.00-$18.00/hour Shift: 8:15-5:45PM The Patient Care Coordinator works in a call center environment, promptly answering calls using positive, clear communication to provide patient-focused service and a positive impression of the organization. Assists callers with appointment scheduling, obtain patient demographics, insurance and financial information. Process incoming referrals, verifying benefits, eligibility and authorization for both new and established patients. Coordinate and respond to patients and referring providers concerns in a timely manner and ensure patient satisfaction. Execute outbound calls or electronic task to assist with providing outpatient radiology related services. Spanish bilingual calls are required to effectively support our diver patient population. MINIMUM SKILLS, ABILITY AND REQUIREMENTS: · High School graduate or equivalent with 6-month experience as a medical receptionist or related experience. Medical or business office education or training preferred. · One (1) or more years' experience working in a call center required with healthcare call center experience preferred · Must be able to take Spanish-speaking calls and assist Spanish-speaking patients as part of regular responsibilities. Bilingual (English/Spanish) proficiency required. · Knowledge of medical terminology, ICD10, CPT coding and procedures · Knowledge of basic insurance guidelines within the last two years · Working knowledge of computers, internet access and the ability to navigate within an automated systems and a variety of software packages and type a preferred 45 WPM · Experience with customer service and multi-line phones. · Answers a minimum but not limited to 60 calls per day resolving moderate to complex issues · Handle all calls and referrals, in accordance with organization-identified metrics for productivity and desired service levels · Ability to triage patient, accurately schedule them based on defined appointment booking protocols or navigate patient to the correct area of care for handling · Receive and process expedite, stat referral status · Takes ownership of all scheduled appointments and prioritize responsibilities · Skill to pay attention to details and accuracy in completing tasks · Process and resolve expedited patient complaints. Escalate immediately as needed · Staff members may be monitored at any time during business calls without notification. SDMI management may listen in on conversations for training, monitoring and other legitimate business purposes · Proactive response to inquiries from patients, referring provider and internal medical personnel · Effectively process calls in a systematic and organized manner following the scripts, policies and procedures · Promptly answers and screens incoming calls, with appropriate escalation as needed · Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers · Ability to work later shift and weekends as necessary to support the operations of the Call Center · Superior ability to effectively communicate at all levels of the patient/customer interaction to include both verbally and in writing to provide a concierge level of service · Must be highly organized, able to managed multiple responsibilities and work on various assignments simultaneously · Must be able to recognize and respond appropriately to urgent / emergent situations per protocols. · Effectively cope with typical job stress. · Must be able to act calmly and effectively in a busy or stressful situation. · Responds positively to changes in assignments and priorities · Knows and follows all SDMI safety and evacuation guidelines, policies and procedures. · Willingly participates in cross-training activities within the department in for own professional growth in order to contribute to the overall function of SDMI. · Assumes responsibility for updating knowledge of current SDMI department policies and procedures, protocol and practices. · Any employee who discovers, is directly involved in or is responding to an event/occurrence/risk is required to complete or direct the completion of an occurrence report within 24 hours of event/occurrence/risk. · My job performance, including current competencies will be reviewed by my supervisor on a periodic basis. If my job performance/ current competencies are not (or continue to not be) at required level this could result in additional training and/or disciplinary action. · Demonstrates punctuality by reporting to work on time/satisfactory attendance record that complies with SDMI attendance policy. · Takes full responsibility for all functions within job description and assures that all functions are completed before leaving SDMI at the end of the shift. · Other duties as assigned.

EMPLOYER-PAID PENSION PLAN (NEVADA PERS) COMPETITIVE SALARY & BENEFITS PACKAGE As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada's highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. FULL-TIME OPENING(S) Position Summary: Coordinates preplanned and in-time inpatient admissions and transfers to ensure smooth flow for the patient, staff and units. Receives, prioritizes, dispatches, and documents all support service calls to include, facility building services, central transportation, and environmental services in an effective, efficient, customer service oriented manner. Education/Experience: Equivalent to graduation from high school and three (3) years of experience working within a patient placement environment such as hospital admitting, bed control, or patient placement office. Licensing/Certification Requirements: None required. * Six (6) months recent documented experience with different levels of patient acuity. * Recent documented experience in a Hospital or Similar setting. * Previous recent documented experience in Customer Service. * Previous recent documented experience in a Call Center. Knowledge of: Specialized knowledge of area of assignment; office theories and principles; hospital and departmental policies and procedures; EMTALA; laws, rules and regulations governing area of assignment; medical and insurance terminology used in area of assignment; business arithmetic; multi-line telephone systems, radio console and paging systems; telephone triaging of critical and/or stressful calls; appropriate notification procedures and policies; correct business English, including spelling, grammar and punctuation; techniques for dealing properly and professionally with the public, in person and over the telephone; department and hospital safety practices and procedures; patient rights; infection control policies and procedures; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures. Skill in: Filling out forms and applications according to laws and guidelines in area of assignment; preparing technical and statistical reports, abstracting and manipulating data; reporting inconsistencies and discrepancies with established standards and guidelines; performing technical, specialized, complex and difficult office support work; using initiative and judgment within established procedural guidelines; applying customer service techniques; effectively handling multiple tasks and related duties; telephone interaction with staff, and visitors; working in a fast paced environment; operational procedures for information dissemination; organizing own work, setting priorities and meeting critical deadlines; preparing presentation materials for program or service offered; developing interpersonal relations with a variety of people; using computers and related software applications; using general office equipment such as phones, copiers, facsimiles and adding machines; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment. Physical Requirements and Working Conditions: Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a VDT screen, stamina to remain seated and maintain concentration for extended periods of time, and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 10 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.

Job Details 111-48-Nevada - Henderson, NV 111-00-Las Vegas - Las Vegas, NVDescription Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling. Responsibilities include, but are not limited to, the following: Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary. Screens visitors and responds to routine requests for information from patients and vendors. Maintains office equipment and office supplies in the front office areas. Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately. Opens, date stamps, and delivers mail daily as assigned. Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate. Keeps the patient reception area neat and clean at all times throughout the day. Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients. Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date. Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate. Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy. Ensures proper posting of charges into the practice management system daily as assigned. Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate. Closes the office each day, according to protocol. Determines uncollectible balances and refers such accounts to the Practice Manager. Assists in other front office duties at the request of the Practice Manager. Other Facilitates any physician requests throughout the day. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners. Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions. Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow. Attends all regular staff meetings. Performs all other tasks and projects assigned by the Practice Manager. Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes. Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline. Supervisory Responsibilities This job has no supervisory responsibilities. Typical Physical Demands Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions, and be exposed to bodily fluids on a regular basis. Typical Working Condition Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people. COMPENSATION INFORMATION Actual compensation may vary depending on job-related knowledge, skills, and experience. Qualifications EDUCATIONAL REQUIREMENTS: High school diploma required. QUALIFICATIONS AND EXPERIENCE: Minimum of two years of experience in a medical office or customer service position. Proven success asking for payment, making change, and balancing a cash drawer. Working knowledge of basic managed care terminology and practices. Familiarity with scheduling and rearranging appointments effectively. Comfortable using email, word processing and interacting with Internet applications. Working knowledge of practice management and electronic health record software. GE Centricity is a plus. Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations. Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency. Neat, professional appearance. Strong written and verbal communication skills. Bi-lingual is a plus, not required

Job Description Job Title: Medical Receptionist Employment Type: Full-Time About Us: The High Risk Pregnancy Center is one of the largest maternal-fetal medicine private practices in the U.S., leading the way in compassion, technology, and patient care. We are currently seeking a Medical Receptionist to join our Las Vegas team. Position Summary: The Medical Receptionist serves as the first point of contact for patients, providing exceptional service and ensuring an efficient, welcoming front office experience. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced medical environment. Duties and Responsibilities: Greet patients and process check-in/check-out. Enter and update patient demographics and insurance information in the electronic health record (EHR). Answer phones, schedule appointments, and manage messages. Collect co-pays. Perform other various front office duties as assigned. Requirements: 1-2 years of medical office experience required. Experience with Electronic Health Records (EHR) systems - AthenaOne preferred. Knowledge of medical terminology. Excellent communication and customer service skills. Ability to multitask and work well under pressure. Bilingual (English/Spanish) preferred. Benefits: Medical, dental, and vision insurance 401(k) with employer matching after 1 year of service Paid time off (PTO) and holidays Life, disability, and employee assistance benefits Supportive, collaborative team environment Powered by JazzHR XkmaIBoxzV

Responsibilities Las Vegas is known internationally as a major resort city often known for its gambling, shopping, entertainment, and nightlife. Although Las Vegas identifies as “The Entertainment Capital of the World” and is famous for The Strip and its mega casino-hotels, there is so much more to life in the Valley. From the lovely Summerlin area adjacent to Red Rock Canyon, to the beautifully developed Green Valley area set away from the hustle and bustle of The Strip, there are many wonderful communities of people and families who call Las Vegas home. Backing the communities across our region is an ever-growing and ever-strengthening healthcare system. Website: *********************************** Medical Office Specialists are health care professionals that will work in the front desk or office area of a healthcare provider's clinic to manage communications with patients, insurers, and medical staff. Medical Office Specialists must have the ability to communicate and interact well with the patients, providers and co-workers. Our Medical Office Specialist are key members of the team that will ensure that delivery of high-quality and cost-effective health care is consistent with the mission, vision and values of Universal Health Services. Position Summary: Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures, charting; relaying instructions to patients/families; answering calls and providing pertinent information. Fulfills clerical responsibilities as assigned which may include: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing charts to ensure information is completed and accurate. Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve. Benefit Highlights A Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match Career development opportunities within UHS and its 300+ Subsidiaries! About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. *********** Qualifications Required Knowledge, Skills, Licensure, Training & Travel Requirements (if applicable): Requirements: High School Diploma or equivalent required Medical Assistant Certificate of Completion and/or one year experience as a Medical Assistant or Medical Office Specialist, preferred. Familiarity with medical terminology required Experience with patient check-in and check-out process (according to clinic protocol) General medical office procedures Understand end of day cash balancing and charge reconciliation process (according to clinic protocol) Proficiency in basic computer programs and operating systems, such as Microsoft Office Excellent communication, organizational and interpersonal skills EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: ************************* or ***************. Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. A posted salary range applies to the current job posting. Salary offers may be based on key factors such as education and related experience. Avoid and Report Recruitment Scams We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

The award-winning Las Vegas-Clark County Library District is seeking two Scheduling Specialists to join our Programming and Venues Services Department. One position will be based at and assigned to the Windmill Library, while the other will be based at the Windmill Service Center and serve as a District-wide floater, supporting programming needs across all branches. The District-wide position will require travel throughout the District, while the Windmill Library-based position may require occasional travel as needed. GENERAL SUMMARY Under the general supervision of the Regional Programming Supervisor or Performing Arts Center Coordinator, this position is primarily responsible for performing clerical work in the scheduling and coordination of assigned venues and conducting oversight to successfully execute routine programs, special events, and exhibits. Description of hours and wages: The pay range for this position is $26.73 to $35.83 per hour. Pay typically begins at the minimum of the pay range, and employees are eligible for annual merit and COLA increases per District policy. This is a part-time (24 hours per week), FLSA non-exempt position. Application Deadline: The application deadline for this position is 11:59 p.m. on Wednesday, October 22, 2025. To be considered for this position, applications must be submitted prior to this deadline. We anticipate interviewing for this position on or around November 5, 2025. Responsibilities ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Supports the overall mission of the Library District by providing exceptional internal and external customer service to promote a positive library experience. 2. Reviews Programming Partnership Applications. Suggests approval/denial to Library District administration 3. Coordinates and schedules the public use of meeting rooms, conference rooms, and special event locations. 4. Interprets and discusses Library District policies with potential and current customers, Library District staff, and Library District management. 5. Assists the public as needed to use library venues and services. Addresses customer inquiries both on- and off-site by conducting meetings and tour facilities. 6. Approves online customer facility use requests of meeting rooms. 7. Prepares monthly reports, venue occupancy studies, facility usage schedule, and quarterly calendar information. 8. Prepares, and completes a variety of forms, documents, and other paper work. 9. Maintains venue and department record keeping, filing systems, and a variety of statistical records. 10. Interacts extensively, in person, over the telephone, and via e-mail with customer groups, District-wide staff and management, outside agencies, vendors, and the general public. 11. Works cooperatively with other approved Library District staff to open and close facilities and maintains security of building access codes and keys. 12. Provides orientation to customers and explains the proper use of facility and equipment. 13. Troubleshoots minor audio-visual, lighting, and audio equipment issues. 14. Generates correspondence, memos, contracts, and other materials appropriate to the Programming and Venues Department. 15. Creates and sets up displays that enhance library programs, events and other offerings. 16. Cleans up after programs when necessary. 17. Attends or conducts department and other miscellaneous meetings at sites throughout the Library District. 18. Promotes cultural awareness and encourages greater patronage of the Library District and Library District venues. 19. Maintains a safe environment for both customers and staff. 20. Updates content on the Library District website for upcoming Programming and Venues Services programs. 21. Plans, prepares, and executes community events to promote the Library District. 22. Builds and sustains relationships with Library District community partners. 23. Participates and contributes as an active member of a working team to increase the efficiency and effectiveness of the Programming and Venues Services department. 24. Perform any other related duties and responsibilities as assigned. Qualifications Education and Experience: High School diploma or GED equivalency required. License, Certificate, or Requirements: Possess, or have the ability to obtain, a valid Nevada Driver's License at the time of hire. Physical Requirements: Essential and marginal functions may require regular, and at times sustained, performance of heavier physical tasks such as walking over rough or uneven surfaces; frequent bending, stooping, working in confined spaces; lifting or carrying moderately heavy (20-50 lbs.) items and occasionally very heavy (50 lbs. and over) items; minimal dexterity in the use of fingers, limbs, or body in the operation of office equipment; utilizing a keyboard, and sitting, or standing for extended periods of time. Tasks require sound, color, depth and visual perception and the ability to communicate orally and in written form. Tasks are performed in an office setting with occasional local travel. *PLEASE NOTE: Meeting these posted qualifications does not necessarily guarantee an interview. Pay Range USD $26.73 - USD $35.83 /Hr. Position Type Part-Time Category Programming and Venues Services (PVS) Job Location Windmill Library Location : Address 7060 W. Windmill Lane

Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Hours: Working hours will be 8:35 AM to 5:05 PM Pacific. Training hours may vary. The Utilization Management Representative I is responsible for coordinating cases for precertification and prior authorization review. How you will make an impact: Managing incoming calls or incoming post services claims work. Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests. Refers cases requiring clinical review to a Nurse reviewer. Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate. Responds to telephone and written inquiries from clients, providers and in-house departments. Conducts clinical screening process. Authorizes initial set of sessions to provider. Checks benefits for facility based treatment. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts. Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. Performs other duties as assigned. Minimum Requirements: Requires HS diploma or GED and a minimum of 1 year of customer service or call-center experience; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: Medical terminology training and experience in medical or insurance field preferred. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. This is a high volume inbound call center - strong time management skills and ability to function in a high volume environment is strongly preferred For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $16.31 to $27.97 Locations: California, Nevada In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws . * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Job Level: Non-Management Non-Exempt Workshift: Job Family: CUS > Care Support Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Job Details LHLV - Hospice - A and R - Las Vegas, NVDescription Join the Lorian Health team, a home health and hospice agency that is thoughtful, generous, and family-oriented. At Lorian Health, we believe in equanimity regarding the treatment of all our patients, setting the highest quality standards for home health services. Our commitment to fostering a socially responsible environment within our organization and community allows us to provide the highest caliber of health care for our patients and their families. What We Offer We offer a comprehensive employee benefits package that includes, but is not limited to: Health, Dental, Vision, 401K with company match Competitive pay Paid vacation, holidays, and sick leave Full time includes company paid health insurance, dental insurance, vision insurance, paid life insurance, supplemental insurance and 401(k) plan, as well as annual accrual of 10 vacation days, 6 sick days, 9 holidays. Hospice Patient Care Coordinator What You Will Be Doing: The Patient Care Coordinator position supports all department functions in reception and intake of new referrals, as well as maintaining all clinical field staff schedules for admissions, discharges, resumption of cares, recertification visits, and routine follow up visits as needed. The Patient Care Coordinator position will also assist in answering the phone. Responsibilities Completes department functions, duties, and activities for Intake of new referrals and maintain all clinical field staff schedules. Assists in the smooth processing of referrals, and acts as a liaison between LORIAN and referral sources. Manages all aspects of the clinical field staff schedules, while ensuring admitted patients are seen as ordered by the referring physicians within 48 hours. Ensures that all relevant patient information is obtained in an accurate and timely manner, and is entered into HomeCare HomeBase system, in order to meet MEDICARE requirements, when patients are referred to LORIAN by referral sources. Regularly collaborate with the sales and clinical management team in reviewing new referrals and determining the appropriateness of any given referral for the agency. Provides all relevant patient information (i.e. patient personal demographic, history and physical, current medications, physician's orders, F2F, surgical reports, etc.) obtained upon referral into patient charts. May perform other duties as assigned. Work Environment Normal office environment. Equipment Used Standard office equipment such as computer, phone, fax, and copier. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description. Qualifications Required Education and Experience: High School Diploma or Equivalent. One (1) to two (2) years of experience in health care, Home Health preferred. Additional Qualifications: Working knowledge of Medical terminology. Strong knowledge of Microsoft Office Systems (i.e. Word, Excel, etc.) and with an EMR system, HCHB is preferred. Must have professional and customer-service-driven phone and communication skills. Ability to communicate effectively and tactfully with management, clinical staff and office staff in a constructive, goal directed, and professional manner. Ability to communicate effectively and tactfully with patients, doctors, and all customers of Lorian Health (LORIAN) in a productive, constructive, and professional manner. Strong ability to organize and prioritize workload on a regular basis based on the quantity of incoming referrals. Ability to be flexible and to follow verbal and written instruction in a fast-paced team-oriented environment. Proficient in completing routine paperwork, multi-tasking, and providing appropriate follow-up as needed. Outstanding interpersonal relationship building. Maintains confidential patient information in accordance with privacy and security standards of the Health Insurance Portability and Accountability Act (HIPAA) and other applicable state laws. Physical Requirements Ability to sit at a desk for long periods of time. Ability to use a phone either by handset or by headset for long periods of time. Ability to deal effectively with high levels of stress.

INTRODUCTION BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes. Schedule: Monday Through Friday From 8am Pacific Standard Time To 5pm Pacific Standard Time Schedule subject to change based on business needs. Location: It is anticipated that an incumbent in this role will work on-site at our location in Las Vegas, NV. Work location subject to change based on business needs. Job Description: The Patient Care Coordinator (PCC) role, in conjunction with assigned Regional Care Coordinators (RCCs) and Region Managers (RMs), is responsible for patient retention; ongoing patient service communications, placing medication orders and coordinating chronic disease state medications for home administration. A PCC is capable of serving as a liaison between RCC's, patient, physician office referral source, and other service-cycle departments of our company (i.e. Intake, Pharmacy and Reimbursement), as requested. PCC proactively monitors all aspects of patient services that directly impact quality and safety of care, and patient retention. QUALIFICATION REQUIREMENTS * HS diploma or GED required * Minimum of two (2) years of experience in high-volume call center environment required * High level computer and internet skills (e.g. Microsoft Office Suite). QUALIFICATIONS PREFERRED * College degree preferred, but not required. * Bilingual skills are a plus, but not required. * Health promotion/maintenance experience preferred, but not required. * Excellent understanding of hemophilia, immune deficiency and other chronic disease states that are treated with IG, as well as similar chronic disorders. * Understanding of the application of IG and hemophilia treatments, and the various infusion administration methods. * 3-5 years' experience in the chronic disease/disorder community. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Patient Care and Retention * Represent the Company's pharmacy service model and reflect corporate image in all interactions. * Work in coordination with reimbursement and pharmacy to ensure proper medication orders, timely delivery and proper care and follow through for all patient medication needs, as assigned. * Utilize phone, computer and other communication devices. May be called upon for information or assistance in the event of a patient emergency. * Responsible for patient records and notations. Patient notes must be accurate, timely and appropriately documented in CPR+, as directed by pharmacy operations team. * Receive and input patient referrals when appropriate from direct patient referral sources and/or RCC. * Attend consumer group events as requested by supervisor. * Assist the sales team if needed on physician visits and/or local/regional events. * Participate in biweekly specialty sales update calls. * Interact with RCC, internal pharmacy teams, referring/prescribing physicians, nurses and customer/patients, as appropriate. * Regular ongoing/continual contact with patients as necessary to maintain patient relationship, business and proper medication profile and in-home medication for treatment. * Maintain minimum monthly communication/contact with patients as necessary to maintain patient relationship, business and proper medication profile and in-home medication for treatment. * Obtain necessary information and generate patient new/refill orders in a timely manner. * May provide delivery service to patients when necessary and approved by direct supervisor. * Assist Reimbursement Specialist team members in searches of alternative reimbursement resources, when necessary. * Obtain information necessary for continuity of care and timely reimbursement processes, including, but not limited to - updated patient statistics (weight, height, etc.), allergies, updated health issues, insurance changes, etc. (should be obtained by a monthly patient checklist). * Track and confirm delivery arrival with patient and obtain paper delivery signatures. Document every patient delivery as directed by Pharmacy Operations Team. * Partner with internal staff to resolve delivery issues when medication deliveries are delayed for any reason. * Work closely with patients, pharmacy and internal staff in the event of a medication recall. * Continuously strive to improve processes, service quality to internal and external customers. * Communicate thoroughly, timely and regularly with direct supervisor. * Comply with Company policies and procedures. Work in a safe manner and report any injury, safety hazard or program violation. * Ensure that personal conduct, all communications and home office space is consistent with HIPPA Compliance program. * Other duties as assigned. KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS * Strong customer service skills, focus and dedication. * Excellent interpersonal and organizational skills. * Effective verbal and written communication skills. * Self-motivated, self-reliant and team-oriented. Communication Skills * Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. * Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills * Become and remain proficient is all programs necessary for execution of position. PHYSICAL DEMANDS AND WORK ENVIRONMENT * This position requires constant sitting with occasional walking, standing, kneeling or stooping. * This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms. * This position requires constant talking and hearing. * Specific vision abilities required by this job include close vision and the ability to adjust focus. * This position must occasionally lift and/or move up to 20 pounds * Required to move/lift physical hardware. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at ************************* or ************ x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER * Will participate in legal and ethical compliance training each year. * Will consistently behave in compliance with the BioMatrix, LLC's legal and ethical policies and procedures. * Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual. * Will not participate in any conduct considered to be unethical or illegal. EXPECTATION FOR ALL EMPLOYEES Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why You Should Work For Us: HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description • Work with Patients with various types of disease states via telephone to compassionately and efficiently coordinate their medication orders. • Coordinate medication deliveries and payment of orders • Assist in helping patients apply for copay assistance programs and foundations and tracking packages when necessary • Make outbound adherence calls to patients to insure the patient stays compliant with their specialty medication Qualifications • HS diploma • Strong written and verbal communication skills • Ability to be compassionate and provide superior customer service Additional InformationHours for this Position:M-F: 8 hour shift between 8:30am-7:00pm Advantages to this opportunity: Competitive Salary; negotiable based upon experience and previous salary history Full benefits offered after 90 days Growth potential If you are interested, please call, Savannah Maze at 407-478-0332 ext. 168. If you know of someone looking for a new opportunity, please pass along my contact information!

Education Degree from an accredited nursing program Licenses/Certifications Current state RN license; BSN preferred Professional certification WOCN CWS, or WCC or obtain certification within 12 months of employment BLS required Experience 1-3 years licensed professional nursing experience with previous experience as an acute care nurse At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates. Job Summary Manages facility wound care program including standards of care and practice related to wound, ostomy, and continence patient care needs In addition, will provide direct patient care and assistance to staff nurses, and act as consultative service to affiliated healthcare agencies Essential Functions Develops and implements the facility wound care program in conjunction with the national standardization process, to include patient care protocols, documentation tools, wound care formulary and WCC referral criteria Establishes standards of care, competencies, policies and procedures in quality, cost efficient and effective wound care for all clinical staff Acts as primary consultant to Wound Care Clinicians. Serves as a consultant to facility staff and advocates with physicians; through training and support, enables clinical staff to effectively assess wounds, recommend appropriate protocols, and initiate plans of care Provides ongoing education to staff on products available for use in hospital Evaluates all wounds upon admission and ongoing to determine treatment plan and provide early problem identification Provides consultation and/or assessment on patients with pressure injuries. Consults on any wound that does not show measurable signs of healing within two weeks In consultation with the physician, assists the primary nurse in developing an appropriate plan of care for comprehensive wound management and wound prevention Makes recommendations to the physician for changes to wound care orders and provides evidence-based research support as needed Reviews medical records of patients with wounds. Ensures that wound assessments, care plans, and treatments are clearly and correctly documented and that appropriate wound related treatments are being provided Investigates all cases with adverse events related to wounds through the completion of root cause analysis (RCA) and develops, in conjunction with nursing leadership, action plans based on RCA findings Participates in clinical outcome monitoring, follow-up and agency performance improvement initiatives Participates in CMS quality data reporting through completion of wound related LTRAX data set records Collaborates with Support Center Clinical Operations staff to maintain a cost-effective wound care formulary Assists as needed with training of new hire Wound Care Coordinators within the Hospital Division Knowledge/Skills/Abilities/Expectations Effective communication and interpersonal skills sufficient for establishment and maintenance of effective working relationships with all hospital departments, and for the effective instruction of individuals and groups including patients, their families Ability to adapt to new situations, set priorities, and use problem-solving techniques. Knowledge in wound care consistent with NPIAP, AHCPR, WOCN, and CDC guidelines Knowledge in wound debridement's as indicated within level and scope of practice Ability to serve as resources to nursing staff in complex wound management Ability to lead, motivate, and develop others individually and as a team Program management skills Must read, write and speak fluent English Must have good and regular attendance Approximate percent of time required to travel\: 0% Performs other related duties as assigned Salary Range\: $42.00 - $53.27/Hour ScionHealth has a comprehensive benefits package for benefit-eligible employees that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness.

About Us Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient's unique needs. Our providers are leaders in personal injury and workers' compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential. Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes. Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach. Bilingual ability in Spanish and English required. Job Duties Provide administrative support to departmental physicians/supervisor/manager/administrators to include receiving and disseminating of telephone/fax messages in a timely and appropriate manner using clinic and your name Provide consistent support/coverage as needed per departmental policy Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality Assist with maintaining internal/external supply inventory Maintain on-site presence during business hours Comply with Micro MD and BSO departmental billing functions. Post patient charges and payments Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy Maintain the office in a neat and orderly fashion. Assist in maintaining a safe environment Assist Manager and District Manager in completing request for medical records and any and all requests Maintain charts in proper order, inserting forms and reports in the appropriate location, making certain all forms as well as dictations are completed Copy materials, obtains mail when requested. Initiates, prepares, updates forms, reports, and records on a routine basis Respond to corporate/physician/patient/family/attorney, inter/intra departmental general inquiries and ambiguous situations Utilize QIP principles/techniques for organizational change and systems modification Operate and maintain pertinent office machines/equipment to include fax, computers, copiers, etc. Assist with the collection, sorting and distribution of departmental mail/correspondences/ faxes/phone messages in a timely manner Perform other duties and assignments as directed and/or necessary Interview patients / collects information and enters into computer Ensure patients' paperwork and Micro MD match Verify insurance and documents in computer using account case notes Explain Excelsia Injury Care paperwork to patients and ensure they understand. Witness patient signatures Maintain office in neat and orderly manner Scanning and uploading paperwork to the EHR, if applicable Other duties as assigned Minimum Requirements High school diploma or GED equivalent 6 months+ of medical experience in an administrative physician office setting Previous computer skills to include data entry, Word, Outlook, etc. Additional Skills/Competencies Ability to handle multiple tasks and responsibilities Basic telephone and computer skills Tact and skill in patient management Excellent communication and organizational skills Basic understanding of medical office procedures Ability to effectively interact with doctors, patients and co-workers Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration) Physical/Mental Requirements Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs. Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include: Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date. Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year. Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund. Discounts on shopping and travel perks through WorkingAdvantage. 401(k) retirement plan with employer match. Paid training opportunities and Education Assistance Program. Employee Referral Bonus Program Diversity Statement Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.

Customer Service Representative (Spanish Bilingual | Temp-to-Hire) Location: On-site - Las Vegas, NV (89117) Pay Rate: $15.00/hr Schedule: Full-time, 40 hours/week. Mon.-Fri. Must be available for a variety of shifts: 8am-7pm Type: Temp-to-Hire Start Date: Thursday, 10/23 Openings: Multiple positions available Summary: We're hiring multiple bilingual (English/Spanish) Inbound Customer Care Representatives to support a new, high-impact contract in a contact center setting. This team will be providing thoughtful, accurate, and compassionate support to individuals navigating healthcare access and public benefit-related services. This is a temp-to-hire opportunity for individuals who take pride in being reliable, empathetic, and calm under pressure. You'll be part of a team that values professionalism, consistency, and doing right by the people on the other end of the line. If you're someone who leads with patience and care and wants to be part of something that truly helps others, this could be a great fit. Core Responsibilities: Patient Interactions-Make outbound calls and respond to to schedule, reschedule, or cancel appointments, ensuring a friendly and professional demeanor. Information Management- Accurately collect and maintain patient information, including demographics, insurance details, and medical history, in compliance with privacy regulations (e.g., HIPAA). Appointment Coordination-Coordinate schedules with healthcare providers to optimize appointment availability and minimize wait times for patients. Issue Resolution- Address and resolve patient inquiries, concerns, or complaints regarding appointments, services, or billing in a timely and effective manner Stay composed and professional in potentially emotional or high-stress conversations Escalate issues appropriately and ensure follow-through Navigate internal systems to review, update, and accurately document call details Uphold quality and compliance standards in all interactions Key Qualifications: Bilingual fluency in English and Spanish is required 1+ year of customer service experience (Call Center or Medical Office preferred) High school diploma or equivalent required Comfortable using multiple systems and switching between tools in real time Strong written and verbal communication skills Punctual, dependable, empathetic, and committed to providing excellent service Must be able to work on-site Must be able to pass a background check Flexible availability and variable shifts Conversion Benefits (upon hire): Pay increase eligibility Employer-paid medical, dental, and vision coverage PTO, mental health days, and sick leave Monthly performance bonuses

REPORTS TO: Patient Services Department Manager Vivida Dermatology is seeking a dynamic team player to join our Call Center department as a Patient Scheduling Specialist . The ideal candidate will bring their expertise in customer service, time management, appointment scheduling and have great attention to detail. Those with specialty clinic scheduling background are encouraged to apply. KEY JOB RESPONSIBILITIES: Answering and scheduling appointment for 70-100 calls per day. Entering patient demographics accurately into the EMR system. Verifying referrals are in the system and current. Working in several computer applications at a time. Knowledge of general dermatology, surgery, and med spa services. Answer questions, schedule appointments and convey information to clinical team. Responding to patients via phone, text, or emails by the end of the business day, or directing to the appropriate department. Verify insurance is current and accepted by our providers. Cross training with Referrals and Insurance Verification Specialists. Other duties as assigned REQUIRED EXPERIENCE/SKILLS: Medical Terminology. (Dermatology preferred) EMR knowledge (Helpful if familiar with EMA/ModMed) 1 years working in a medical call center setting Superior time management skills. Excellent computer and phone skills are required for this role. Bilingual (Preferred) EDUCATION REQUIREMENTS: High school diploma or equivalent required. ** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Vision: VIVIDA Dermatology will be recognized as the National leader in providing high quality, compassionate care to every procedural dermatology patient. Mission: VIVIDA Dermatology provides exceptional care and state-of-the art treatments, giving our patients more confidence to face the future. CORE VALUES Customer Service : Making every patient's experience positive by having empathy and exceeding expectations. Integrity: Being completely honest and taking responsibility for our actions, both good and bad. Respect: Treating each other and patients as we would like to be treated. Happiness: Having a positive attitude and being cheerful, even on bad or stressful days. Efficiency: Performing each task in the most efficient, cost-effective way while maintaining high quality. JOB CODE: 1000054

Full-time Description The Point of Care (POC) Coordinator is responsible for overseeing the implementation, maintenance, and quality assurance of point-of-care testing across multiple clinical sites. This role ensures compliance with regulatory standards (CLIA, CAP, and State of Nevada) and internal policies, and supports training, competency, and troubleshooting for POC devices. Travel to affiliated facilities is required to support onsite audits, training, and quality reviews. Requirements ESSENTIAL FUNCTIONS Essential Functions Statement(s): · Coordinate and monitor all aspects of point-of-care testing programs across multiple locations. · Conduct routine audits and quality assessments to ensure compliance with IQCP and regulatory standards. · Provide training and competency assessments for clinical staff performing POC testing. · Maintain documentation of QC, proficiency testing, and maintenance logs. · Serve as liaison between laboratory and organ department regarding POC testing. · Travel to partner hospitals to perform onsite evaluations and support. · Assist with validation and implementation of new POC devices and test systems. · Review and update SOPs and IQCP documentation annually or as needed. · Investigate and document testing errors, complaints, and corrective actions. · Collaborate with IT and vendors to ensure proper connectivity and data integrity of POC devices. · Support laboratory operations by engaging in cross-functional training within the Histocompatibility section. · Performs other related duties as required/requested. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. POSITION QUALIFICATIONS Competency Statement(s) - Position Specific · Accuracy - Ability to perform work accurately and thoroughly. · Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. · Conflict Resolution - Ability to deal with others in an antagonistic situation. · Customer Oriented - Ability to take care of the customers' needs while following company procedures. · Detail Oriented - Ability to pay attention to the minute details of a project or task. · Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. · Organized - Possessing the trait of being organized or following a systematic method of performing a task. · Responsible - Ability to be held accountable or answerable for one's conduct. · Self Confident - The trait of being comfortable in making decisions for oneself. · Time Management - Ability to utilize the available time to organize and complete work within given deadlines. Competency Statement(s) - Company Specific Understand and commit to the following: Organizational Core Purpose: To save and heal lives. Core Values: Relentless, Joyful, Selfless. Strategic Anchors: Mutually beneficial partnerships, diverse revenue streams, and get to yes: every donor every time. · Team Builder - Ability to convince a group of people to work toward a goal. · Communication, Oral - Ability to communicate effectively with others using the spoken word. · Communication, Written - Ability to communicate in writing clearly and concisely. · Accountability - Ability to accept responsibility and account for his/her actions. · Judgment - The ability to formulate a sound decision using the available information. · Adaptability - Ability to adapt to change in the workplace. · Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type. · Compliance - Ability of the individual to be in accordance with established guidelines, policy, standards or legislation. SKILLS & ABILITIES Education: Bachelor's Degree (four-year college or university) in Medical Laboratory Science required. Experience: Minimum three (3) years of Point of Care experience under a qualified Director is required. Computer Skills: Working knowledge of Microsoft Word, Excel, and PowerPoint. Knowledge of medical terminology preferred. Experience with database applications preferred. Certificates & Licenses: Medical Technologist/Clinical Laboratory Scientist is preferred (e.g. Board certified by the American Society for Clinical Pathology (ASCP)). A Nevada State general supervisor license to perform laboratory testing is required. Other Requirements: The technologist is required to have a personal cell phone for on-call responsibilities and required to travel by personal auto to meet all of the duties and responsibilities of the position.

About the Role: The Patient Coordinator plays a vital role in ensuring a seamless and positive experience for patients from their initial contact through the completion of their care. Our ideal candidates for this position will have exceptional dental hygiene, organizational, and leadership skills. As a Patient Coordinator, you will take personal responsibility for ensuring the quality of work that is given to our patients. You will have the opportunity to build and maintain client relationships and help us ensure that every patient gets high-quality care. Minimum Qualifications: High school diploma or equivalent required, associate degree or higher preferred. Previous experience in a dentistry or patient-facing role. Proficiency with electronic health record (EHR) systems and standard office software. Strong organizational and multitasking abilities. Excellent verbal and written communication skills. Preferred Qualifications: Experience working in a medical office or clinical setting. Knowledge of medical terminology and insurance verification processes. Familiarity with HIPAA regulations and patient confidentiality standards. Customer service training or certification. Bilingual abilities, particularly in Spanish, to better serve diverse patient populations. Responsibilities: Check in patients and update information as needed Perform opening and closing procedures for the practice, including turning on systems, checking voicemail and returning calls, reviewing schedules, and completing prep work for the following day Coordinate registration and account activation for new patients, including completion of the New Patient Relationship form for all patients Follow up on patient recall report, including sending postcards and making phone calls regarding appointments; completed appointment reminder calls Skills: The Patient Coordinator utilizes strong communication skills daily to interact effectively with patients, understand dentistry front desk operations, and reviewing insurance coverage. Organizational skills are essential for managing appointment schedules, patient records, and administrative tasks efficiently, preventing delays and errors. Proficiency with EHR systems and office software enables the coordinator to maintain accurate data and streamline workflows. Problem-solving skills are applied when addressing patient concerns, insurance issues, or scheduling conflicts, ensuring smooth operations.

Job Description Bilingual Patient Care Coordinator is on site (7301 Peak Dr. Las Vegas, NV 89128) Pay: $17.00-$18.00/hour based on experience Shift: Monday-Friday, 9:15AM-5:45 PM Steinberg Diagnostic Medical Imaging (SDMI) stands at the forefront in the radiology industry, providing exceptional imaging services at 12 state-of-the-art facilities throughout the Las Vegas valley. We are committed to exceptional patient care and creating a positive, inclusive workplace culture. Our team members enjoy competitive compensation, comprehensive medical and dental coverage, retirement benefits, and ongoing training with opportunities for continued professional growth. Job Overview: The Bilingual Patient Care Coordinator provides customer support by handling high volumes of incoming and outgoing calls, offering assistance, information, and solutions in a fast-paced, service-focused call center environment. Spanish/English proficiency required. Responsibilities: Answer a minimum of 60 calls per day. Handle all calls and referrals in accordance with organization-identified metrics for productivity and desired service levels, following scripts, and policies/procedures. Ability to triage patient, accurately schedule them based on defined appointment booking protocols, and navigate patient to the correct area of care. Attention to detail and sense of urgency to resolve complaints. Ability to work different shifts and Saturdays as necessary to support the operations of the Call Center. Other duties as assigned. Minimum Skills/Requirements High School graduate or equivalent with 6-month experience as a medical receptionist or related experience, preferred. One (1) or more years' experience working in a call center. Healthcare preferred. Knowledge of medical terminology, ICD10, CPT coding and procedures preferred. Knowledge of basic insurance guidelines within the last two years preferred. Working knowledge of computers, the ability to navigate within automated systems, software packages, and can type 45 words per minute (preferred). What We Offer: As a full time (exempt/nonexempt) employee, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, 401K, PTO, paid holidays and more. Experience exceptional service with a fulfilling career in medical imaging with Steinberg Diagnostic Medical Imaging.

INTRODUCTION BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes. Schedule: Monday Through Friday From 8am Pacific Standard Time To 5pm Pacific Standard Time Schedule subject to change based on business needs. Location: It is anticipated that an incumbent in this role will work on-site at our location in Las Vegas, NV. Work location subject to change based on business needs. Job Description: The Patient Care Coordinator (PCC) role, in conjunction with assigned Regional Care Coordinators (RCCs) and Region Managers (RMs), is responsible for patient retention; ongoing patient service communications, placing medication orders and coordinating chronic disease state medications for home administration. A PCC is capable of serving as a liaison between RCC's, patient, physician office referral source, and other service-cycle departments of our company (i.e. Intake, Pharmacy and Reimbursement), as requested. PCC proactively monitors all aspects of patient services that directly impact quality and safety of care, and patient retention. QUALIFICATION REQUIREMENTS HS diploma or GED required Minimum of two (2) years of experience in high-volume call center environment required High level computer and internet skills (e.g. Microsoft Office Suite). QUALIFICATIONS PREFERRED College degree preferred, but not required. Bilingual skills are a plus, but not required. Health promotion/maintenance experience preferred, but not required. Excellent understanding of hemophilia, immune deficiency and other chronic disease states that are treated with IG, as well as similar chronic disorders. Understanding of the application of IG and hemophilia treatments, and the various infusion administration methods. 3-5 years' experience in the chronic disease/disorder community. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Patient Care and Retention Represent the Company's pharmacy service model and reflect corporate image in all interactions. Work in coordination with reimbursement and pharmacy to ensure proper medication orders, timely delivery and proper care and follow through for all patient medication needs, as assigned. Utilize phone, computer and other communication devices. May be called upon for information or assistance in the event of a patient emergency. Responsible for patient records and notations. Patient notes must be accurate, timely and appropriately documented in CPR+, as directed by pharmacy operations team. Receive and input patient referrals when appropriate from direct patient referral sources and/or RCC. Attend consumer group events as requested by supervisor. Assist the sales team if needed on physician visits and/or local/regional events. Participate in biweekly specialty sales update calls. Interact with RCC, internal pharmacy teams, referring/prescribing physicians, nurses and customer/patients, as appropriate. Regular ongoing/continual contact with patients as necessary to maintain patient relationship, business and proper medication profile and in-home medication for treatment. Maintain minimum monthly communication/contact with patients as necessary to maintain patient relationship, business and proper medication profile and in-home medication for treatment. Obtain necessary information and generate patient new/refill orders in a timely manner. May provide delivery service to patients when necessary and approved by direct supervisor. Assist Reimbursement Specialist team members in searches of alternative reimbursement resources, when necessary. Obtain information necessary for continuity of care and timely reimbursement processes, including, but not limited to - updated patient statistics (weight, height, etc.), allergies, updated health issues, insurance changes, etc. (should be obtained by a monthly patient checklist). Track and confirm delivery arrival with patient and obtain paper delivery signatures. Document every patient delivery as directed by Pharmacy Operations Team. Partner with internal staff to resolve delivery issues when medication deliveries are delayed for any reason. Work closely with patients, pharmacy and internal staff in the event of a medication recall. Continuously strive to improve processes, service quality to internal and external customers. Communicate thoroughly, timely and regularly with direct supervisor. Comply with Company policies and procedures. Work in a safe manner and report any injury, safety hazard or program violation. Ensure that personal conduct, all communications and home office space is consistent with HIPPA Compliance program. Other duties as assigned. KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS Strong customer service skills, focus and dedication. Excellent interpersonal and organizational skills. Effective verbal and written communication skills. Self-motivated, self-reliant and team-oriented. Communication Skills Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills Become and remain proficient is all programs necessary for execution of position. PHYSICAL DEMANDS AND WORK ENVIRONMENT This position requires constant sitting with occasional walking, standing, kneeling or stooping. This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms. This position requires constant talking and hearing. Specific vision abilities required by this job include close vision and the ability to adjust focus. This position must occasionally lift and/or move up to 20 pounds Required to move/lift physical hardware. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at ************************* or ************ x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER Will participate in legal and ethical compliance training each year. Will consistently behave in compliance with the BioMatrix, LLC's legal and ethical policies and procedures. Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual. Will not participate in any conduct considered to be unethical or illegal. EXPECTATION FOR ALL EMPLOYEES Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Job Title: Med Spa Scheduling Specialist** Our reputable and luxurious medical spa is seeking a detail-oriented and customer-focused Med Spa Scheduling Specialist to join our dynamic team. As a Scheduling Specialist, you will be pivotal in ensuring the smooth operation of daily activities by coordinating appointments and providing outstanding customer service to our clients. The ideal candidate will exhibit excellent communication skills, a keen eye for detail, and a passion for enhancing the client experience in a medical spa environment. **Key Responsibilities:** - Manage and coordinate client appointments, ensuring optimal scheduling of spa services and treatments. - Act as the primary point of contact for client inquiries, providing prompt and courteous responses via phone, email, and in-person interactions. - Collaborate with the spa team to ensure seamless communication of client needs and preferences. - Maintain and update client records accurately, ensuring compliance with privacy regulations and spa policies. - Utilize scheduling software to track availability and efficiently allocate appointments based on client and therapist/staff availability. - Proactively address and resolve scheduling conflicts or other customer service issues, escalating to management as necessary. - Provide detailed information about the spa's services, packages, and promotions to clients, helping guide them through the selection process. - Assist with general administrative duties such as responding to voicemails, managing correspondence, and supporting reception duties as needed. - Contribute to a welcoming and serene spa environment that aligns with the brand's standards and enhances client satisfaction. **Qualifications:** - Previous experience in scheduling, customer service, or a related field, preferably within a spa or healthcare setting. - Proficiency in scheduling software and Microsoft Office Suite. - Strong organizational and multitasking abilities with an exceptional attention to detail. - Excellent interpersonal skills and the ability to build rapport with clients and team members. - Professional demeanor and appearance, with a client-centric focus. - Ability to work flexible hours, including evenings and weekends, to meet the spa's scheduling needs. **Why Join Us?** - Become part of a fast-growing and reputable med spa known for its professional and client-focused services. - Opportunity to work in a serene and aesthetically pleasing environment. - Competitive compensation and benefits package. - Opportunity for professional growth and development within the spa industry. If you are a proactive and dedicated professional who enjoys facilitating exceptional customer experiences, we invite you to apply for the Med Spa Scheduling Specialist position today. We look forward to welcoming you to our team and helping our clients achieve their wellness and beauty goals. JOB CODE: 1000052