Patient service representative jobs in Palm Coast, FL

Job Details Hanania Chrysler Dodge Jeep Ram - St. Augustine, FLDescription Are you passionate about delivering exceptional customer service and creating positive first impressions? At Hanania Automotive Group, we're seeking a friendly and professional Lot Porter to join our team. As a Lot Porter, you'll be instrumental in ensuring every guest receives a World-Class experience, from the moment they arrive until they drive away. What we offer: A super-compensation package with incentives for your extraordinary service. A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans, to ensure you're well-equipped. Access to ongoing training and development opportunities that will further enhance your skills and career trajectory. A collaborative work culture within a reputable, family-owned business Great facilities and equipment that will make your efforts even more efficient. Exclusive employee discounts on vehicle purchases, parts, and services to reward your tireless efforts. Key Responsibilities: Warm Welcome: Greet all guests with a smile and a positive attitude, ensuring courteous and professional interactions. Vehicle Handling: Retrieve vehicle history files, assign sequence numbers, and verify customer and vehicle information. Customer Follow-Up: Provide regular updates on vehicle status and address any guest inquiries or concerns. Tech Savvy: Utilize technology and software efficiently to support daily tasks. Team Support: Collaborate with Sales and Service teams, fostering a cooperative and supportive work environment. Client Relations: Build strong relationships with clients, resolving concerns and maintaining satisfaction. Lounge Maintenance: Keep the guest lounge clean, well-stocked, and welcoming. Additional Duties: Perform other tasks as needed to ensure smooth dealership operations. Qualifications What we need: High School Diploma or GED required. Professional appearance and pleasant phone demeanor. Strong organizational and communication skills. Ability to work evenings and weekends as required. Reliable, friendly, and outgoing personality. Team-oriented with a self-motivated approach to tasks. Superior customer service skills and a passion for the automotive industry. Commitment to ongoing improvement and career growth within the company. Ability to lift up to 15 pounds and perform tasks involving bending, stretching, kneeling, and squatting. A valid driver's license with clean driving record. Must pass background check and hair follicle drug screen. APPLY TODAY and Shift Your Career into High Gear - Join Our Winning Team! An Equal Opportunity Employer Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Job DescriptionDescription: Live your life in full motion! We are the leaders in the orthopedic community of East Central Florida, The Orthopedic Clinic has served our community since 1961. We get our patients back to the life they love with high quality, individualized orthopedic care. The Orthopedic Clinic is seeking an energetic customer focused candidate that has previous healthcare / medical office experience to join our dynamic team as a Patient Services Representative. The Patient Services Representative will work directly with our patients to create an exceptional patient experience, while ensuring accurate, efficient and effective administration of operational practices. Our Patient Services Representatives are the first point of contact to our patients and will work in collaboration with our clinical team members to ensure a smooth patient flow. This role requires exemplary customer service skills, problem solving, organizational skills and strong attention to detail. What the Patient Services Representatives will do: • Greets all patients and visitors in a professional, compassionate, and friendly manner • Performs demographic and insurance validation upon patient check-in to ensure accuracy of EHR • Prepares registration paperwork for next business day, along with review of the Eligibility • Performs initial insurance eligibility and verification • Collects co-payments and outstanding balances at check-in and time of services balances and estimated fees at check-out • Attempts to collect any outstanding balances and makes payment plan arrangements. • Reviews and complies with collection notes in patient notes and/or appointment notes • Informs patients of delay's in physician schedules and assists with patient comfort during the delay • Schedules follow-up and physical therapy appointments • Performs initial insurance eligibility and verification • Provides patient with summary of care, orders, and any patient educational information prescribe by provider • Proactively assists team in covering wherever needed • Covers for other staff at the front desk as asked, including coverage at other locations Requirements: Experience and Abilities: • Minimum of High School Diploma • Previous customer service experience, preferably in medical/healthcare setting • Proficiency in the use of Microsoft Office, EHR software applications, preferably Athena • Valid Driver's License / Clean Driving Record/ Proof of auto insurance Full compensation package to include: competitive salary, medical, dental, vision, STD, LTD. Life insurance, 401k, profit sharing, paid holidays, paid time off, continuing education reimbursement The Orthopedic Clinic is an Equal Opportunity Employer and fully subscribe to the principles of Equal Employment Opportunity. Applicants and/or employees are considered for hire, promotion and job status, without regard to race, color, citizenship, religion, national origin, age, sex (including sexual harassment, sexual orientation, and gender identity), disability or handicap, genetic information, citizenship status, veteran, or current or future military status or any other category protected by federal, state, or local law. The Orthopedic Clinic is a drug free workplace all applicants under consideration for employment will be background checked as part of the hiring process.

Pay: $15.50 per hour Let's Be Blunt Cannabis isn't just an industry - it's a movement. Mint Cannabis is proud to serve Florida's medical cannabis patients with compassion, innovation, and unmatched service. Everything we do is about elevating the experience - for everyone. Whether you're a seasoned patient or just discovering the benefits of medical cannabis, Mint is about connection, growth, and good vibes only. We're hiring a Patient Services Representative who's ready to roll up their sleeves and support our mission across Florida's medical cannabis operations. If you're driven, detail-oriented, and excited to grow with a brand that's changing the game - we want to hear from you. Ready to grow with us? 🌱 Let's make it happen. What You'll Do Greet and check in patients, verify their status, and report allotment details in the POS system. Provide education and information about medical cannabis, its uses, and available products. Assist patients with product selection in an efficient, friendly, and compliant manner. Process patient orders and payments using POS software with accuracy and professionalism. Operate, maintain, and close the cash till; reconcile and deposit daily earnings. Support other departments such as administration and packaging when cross-trained or as needed. Maintain a clean, welcoming, and professional environment for patients and coworkers. Assist management staff with daily operational needs and help keep everything running smoothly. What You'll Bring A customer-first mindset with a friendly, professional, and approachable demeanor. Dependability and punctuality - you show up and follow through. The ability to stay cool under pressure in a fast-paced retail environment. A positive, team-oriented attitude - you're here to lift others up. Working knowledge of medical cannabis uses and consumption methods. Familiarity with Florida cannabis brands, products, and patient transaction limits. Understanding of state cannabis regulations and dispensary compliance practices. Confidence in operating POS systems and other software while assisting patients. Strong communication, customer service, and basic sales skills. Basic proficiency in Microsoft Office (Word, Excel, Outlook). Why You'll Love Mint Cannabis A work culture that's welcoming, passionate, and built on good vibes Opportunities for growth as we expand into new markets Discounts on products and merch Health, dental, and vision benefits (for eligible roles) Paid time off to relax, recharge, and take care of you A chance to be part of something ama Zing 🌱 A Few Things You'll Need Must meet all applicable Florida state requirements to work in a licensed medical cannabis facility Confidence in operating POS systems and other software while assisting patients. Strong communication, customer service, and basic sales skills. Basic proficiency in Microsoft Office (Word, Excel, Outlook). About Mint CannabisMint Cannabis, founded in 2016, is dedicated to providing affordable, patient-focused care while empowering our team to grow professionally and support our communities. From our roots in Arizona, we've expanded to Michigan, Missouri, Illinois, Massachusetts, Nevada, and Florida, fueled by a culture of innovation and collaboration.In Florida, Mint Cannabis proudly serves the medical cannabis community with compassion, care, and compliance at the forefront of every interaction. We're committed to delivering exceptional products and patient experiences while building strong community ties and a bright future for the industry. Equal Opportunity Employer Statement Mint Cannabis is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Patient Services Representative performs duties essential to the patient visit. These functions are all subject to change based on business need and include but are not limited to: · Maintains strict patient confidentiality at all times. · Follow all NEFHS policies in regard to attendance and notification to Supervisor. · Answers all incoming telephone calls professionally. · Effectively and professionally communicate with patients via the patient portal and on the telephone in regard to any question or concern they may have regarding care. · Informs the patient that prescription and or testing has been electronically submitted per the patient request. · Follows NEFHS dress code policy at all times. · Work with all other departments to ensure the highest level of patient care. · Verifies all patient information for accuracy. · Schedules patients for appointments according to Northeast Florida Health Services, Inc. (NEFHS) d/b/a Family Health Source policies. · Schedules patients for testing/referral according to NEFHS policy as needed to assist other departments. · Confirms appointments when indicated there was a problem with the automatic confirmation process to ensure that the patient will be keeping their appointment. · Performs insurance eligibility verification when the patient schedules their appointment as well as forty-eight (48) hours prior to the scheduled appointment. · Receives and directs all questions from patients to appropriate party. · Assists patients with completing medical information forms when applicable. · Obtains necessary signatures for consent according to policy. · Documents phone calls/conversations with the patient's records according to NEFHS policy. · Performs all data entry according to EMR policy documentation requirements. · Assists in maintaining medical records according to NEFHS policy. · Assists in maintaining office equipment. · Assists in maintaining the organization and cleanliness of the office. · Assists other team members daily as needed. · Knowledge of EMR and IT policies as it applies to job description. · Demonstrates effective communication skills internally and externally. · Maintains knowledge of clerical, personnel, and medical policies and procedures as set by NEFHS. · Responds to Emergency and Crisis situations according the NEFHS policy. · Participates in all mandatory staff meetings, continuing education and performance improvement programs. · Utilizes all company resources in a cost-effective manner. · Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG and applicable state and federal laws). This includes reporting any suspected unethical, fraudulent or unlawful acts to the Chief Executive Officer, Risk/Compliance Manager, HR, Supervisor or suggestion box as directed by the Company. · Must be familiar with the operation of all NEFHS offices and be available to work varying hours as indicated based on business need. · Performs all duties as assigned by management. Education/Experience: High school diploma or GED and at least two (2) years medical office or customer service experience. Qualifications/Skills: 1. Ability to work with a culturally diverse group of people 2. Ability to work as a team member 3. Ability to read and write in English 4. Data entry experience required 5. Knowledge of medical billing/collection practices 6. Knowledge of CPT and ICD-10 7. Knowledge of computer programs 8. Knowledge of business office procedures 9. Knowledge of basic medical coding and third-party operating procedures and practices 10. Skill in answering a telephone in a pleasant and helpful manner 11. Ability to read, understand and follow oral and written instructions 12. Ability to establish and maintain effective working relationships with patients, employees and the public 13. Must be well organized and detail oriented Environmental/Working Conditions: Physical Factors: · Lifting: Up to 30 pounds 4-5 times a day, 5-10 pounds routinely · Carrying: Up to 30 pounds 5-10 times a day, 5-10 pounds routinely · Standing: 1-2 hours at a time, 2-4 hours a day · Walking: 5-10 minutes at a time throughout the day · Sitting: ½ -1 hour at a time, 4-6 hours a day · Driving: as necessary depending on business need · Vision: Color distinction necessary · Hearing: No greater loss than 40dB average for 500,1000, 2000Hz · Frequent: Twisting, Reaching, Bending, Writing, Speaking, Use of Hands, use of fingers, Use of both legs · Occasional: Climbing, Grasping Environmental Factors (exposure): · Frequent: Dust, Constant noise · Occasional: Intermittent noise, Vibrations, Inside/Outside, Excessive heat, Cleaning agents, Excessive cold, Coolness/dampness, excessive humidity, dry atmospheric conditions, hands in water

Job DescriptionDescription: The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff. ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Welcomes and greets all patients and visitors, in person or over the phone. Is responsible for keeping the front desk area clean and organized. Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards). Collects outstanding patient balances. Obtains referrals and authorizations when required. Scans incoming faxes, consents, reports, and all other patient information into patient chart. Generates batch transmittal reports for each day. Facilitates the patient flow by notifying the provider or other medical staff of the patients' arrival, being aware of delays, and communicating with patients and clinical staff. Schedules follow up services and office visits for patients. Responds to inquiries by patients, prospective patients, and visitors in a courteous manner. Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment. Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. Ensures proper hand off of responsibilities once their task is completed. Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts. Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions. Consistently demonstrates good use of time and resources. Ensuring that all medical records are accurate and complete. Performs other position related duties as assigned. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS N/A KNOWLEDGE | SKILLS | ABILITIES Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs. Ability to answer multiple incoming telephone calls. Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations. Customer-oriented with ability to remain calm in difficult situations. Ability to work independently and manage multiple deadlines. Ability to comprehend established office routines and policies. Ability to keep financial records and perform mathematical tasks. Knowledge of Medical Terminology. Excellent verbal and written communication skills. Proficient interpersonal relations skills. Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.). Ability to navigate online health insurance portals to verify benefits. Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse. Complies with HR confidentiality standards. Requirements: EDUCATION REQUIREMENTS High School Diploma or equivalent required. Some college work preferred. EXPERIENCE REQUIREMENTS Minimum of 1-3 years' customer service experience required. Experience in a medical office; specifically, urology, preferred. Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets. At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next. The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success. For more information, please visit ******************** Job Summary The Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is compassionate, genuine, and respectful. Patient Advocates are expected to contribute to making their Dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit. Patient Advocates also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines. Duties and Responsibilities * Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered. * Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately. * Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies. * Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a "Customer first" acuity. * Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary. * Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards. * Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for "everything cannabis". * Performs other duties as assigned by the Manager and/or Store Lead. * Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready. Qualifications * Must stay current and adhere to all policies and regulations of the state cannabis agency. * Must meet age requirement as outlined by state cannabis agency. * Able to pass all background checks as required by state cannabis agency. * Able to accommodate scheduling that may include varied shifts, weekends and holidays. * Maintain regular and punctual attendance. Education High school diploma/GED required Experience * 1-3 years' experience working in a cannabis retail setting preferred * Prior customer service experience in a hospitality, pharmacy, customer services or retail environment. Knowledge, Skills, and Abilities Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation. Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth. Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything. Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good. Direct reports No direct reports Working conditions * Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures. * Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors. Physical requirements * The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings. * Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines. * The person in this position must be able to remain in a stationary position when checking in customers or when operating the register. * Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary. * Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

At Mid Florida Cancer Centers, we utilize the latest technology and research to provide the most effective treatments possible. From chemotherapy to radiation to nutrition and exercise, our doctors, caregivers and researchers are dedicated to your health and well-being. Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve. Job Description: Mid Florida Cancer Centers is a comprehensive Hematology & Oncology practice with four locations in Orange City, Deland, Oviedo, and Sanford. Our physicians offer a wide range of services with the goal to provide our patients with the highest quality of care and patient experience. Mid Florida Cancer Centers is seeking out-going Patient Coordinators with intentions to grow with the practice. The ideal candidate will have a strong clinical background in a medical setting, understand the importance of good customer service, and will be willing to travel for coverage purposes as needed. (Orange City, Deland, Sanford and Oviedo). Patient Coordinator Job Responsibilities: Schedule all upcoming patient appointments. Assist with answering inbound phone calls. Scan all pertinent medical records into patient's chart. Send out patient referrals in timely manner. Obtaining necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for electronic medical records. Monitor and review patient schedules for next day office appointments. Assists other Medical Receptionists and Medical Secretaries as needed. Other duties as assigned. Knowledge, Skills, and Abilities: Working knowledge of common office computer programs; Word, Excel, Internet. Understanding of insurance benefits. Excellent time management and organizational skills. Must be able to work independently and multitask. Confident handling high patient volume (30-50 patients/day). Bilingual (English/Spanish) highly preferred. Education/Experience: Minimum High School Diploma, Some College preferred. At least 1 year of clinical experience required. Job Type: Full-time Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Preferred) Computer Skills: 1 year (Preferred) Clinical: 1 year (Required) Willingness to travel: 25% (Required) Work Location: In person

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals. We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us! Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient's face after they interact with you and are willing to go above and beyond to create a wonderful experience. What you'll do You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You: Provide warm and friendly client interactions Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home Ensure paperwork, consents, and insurance information is collected and complete Managing the client schedule: You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs You anticipate schedule needs days and weeks in advance You schedule client appointments in real-time as well as those made through our online platform Insurance, payment, and billing : Perform verification of benefit checks with insurance companies Manage and collect client copays and payment balances Discuss and set up payment plans with client Front of the house management: Work with the team to ensure the office is ready, set up, and prepared for the day Collaborate on inventory, keeping the office pristine, and other tasks as they arise Manage phone triage as necessary, coordinating between team members Qualifications Customer service and hospitality experience strongly preferred and highly desirable Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field Proficiency with Google Suite or Microsoft Office Products Strong computer skills; preferred familiarity with EMRs Tendency to organize and create structure in a fast-paced, dynamic environment Attributes You love interacting with people, practicing excellent communication and interpersonal skills You enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude You are exceptional at managing many tasks and do not feel overwhelmed by multitasking You focus on the details and are able to organize and prioritize them along the way You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement You thrive in highly collaborative, fast-paced environments Benefits Competitive compensation Health; dental & vision, with an HSA/FSA option 401(k) with employer match Paid time off Paid parental leave Diana Health Culture Having a growth mindset and striving for continuous learning and improvement Positive, can do / how can I help attitude Empathy for our team and our clients Taking ownership and driving to results Being scrappy and resourceful

Top reasons to work for SMA Healthcare: * Career growth and advancement potential * Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance * Tuition Reimbursement * Paid Personal Leave and Paid Holidays * 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution) Essential Job Functions: * Answer inbound calls from callers inquiring about service related to mental health and substance abuse. * Uses established phone etiquette to answer and manage customer calls. * Works in multiple electronic medical record platforms to record and track information. * Answers phones, transfers calls, sends email, and responds to messages. * Gathers patient information and completes documentation for services. * Responds to requests from hospital emergency department(s). * Uses web cameras/video conference/telehealth with patients to provide information and education. * Works collaboratively in a group/team setting. * Serves as support to other team members. * Completes required SMA in-service trainings to maintain employment. * Attends mandatory meetings. * Preforms miscellaneous job-related duties as assigned. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Education and/or Experience: High School Diploma and two (2) years of direct care experience working in Human Services or a related field. Bachelor's degree in Human Services or related field and/or Certified Addictions Professional (CAP) preferred. Knowledge/Skills/and Abilities: * Knowledgeable and demonstrates competency in current best practices of behavioral health treatment and related services, especially as it relates to documenting the course of treatment and patient placement criteria in the client record. * Depending on assignment must have knowledge of typical diagnoses, treatment services, and developmental issues for adolescents in general, delinquent adolescents, adults and pregnant/post-partum women who are admitted to a mental health and/or substance abuse treatment setting. * Knowledge of clinical terms related to mental health and substance abuse. * Knowledge of the Baker Act and the Marchman Act. * Ability to perform solution focused and problem solving techniques. * Ability to multiple task. * Knowledge of the services provided at SMA at the various locations and able to correctly direct callers to the correct service. * Proficiency in working with computer hardware and software. Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment. Complete SMA required training during the first six (6) months of employment and updated if required. Physical: Mobility and ability to bend and reach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs. Fine motor skills for legible and accurate charting, daily correspondence and presentation, either manually or orally. Work endurance ability to work 8-12 hour shifts with a meal break, as possible. Routine 8-12 hour shifts. Hours and days off may vary. Extra hours may be required. Application:This class specification is intended to identify the class and illustrate the kinds of duties that may be assigned to its incumbents. It should not be interpreted as describing all of the duties whose performance may ever be required of such an employee or be used to limit the nature and extent of assignments such individuals may be given.

Classification: Full-time, Non- Exempt Department: Practice Operations Reports to: Practice Manager Staff Last Revised: February 2025 Performs various clerical duties for office manager, or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry and patient account follow up, as well as monthly reports. DUTIES AND RESPONSIBILTIES Answer and screens high volume telephone calls in a courteous manner, and records messages for providers and other personnel. Schedule patient appointments and procedures according to established policies and procedures. Check-in patients upon arrival at the office as well as check-out upon departure. Obtain accurate information from patients and ensure all registration forms are complete. Collect patient and insurance payments and reconcile charges on a daily basis. Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances. File records in appropriate sections of patient charts in EMR. Prepare patient charts in advance and scan documents into charts in EMR. Transcribe letters and create forms as needed. Maintain files and records in a confidential manner. Maintain organization and efficiency of front office, including office supply inventory. Maintain patient confidentiality. Perform other related duties as directed or assigned Requirements: QUALIFICATIONS/ REQUIREMENTS High school diploma or GED. Minimum of 2 years of experience in a medical office, front office or scheduling experience. REQUIREMENTS FOR LEVEL I STATUS: Entry level (1-4 years' experience) and/or meet the basic requirements of the job with the need for additional supervision Excess of 4 years' experience if meeting only the basic requirements of the job with need for additional supervision PERFORMANCE REQUIREMENTS Knowledge of clinic policies and procedures. Knowledge of computer programs and applications. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately. Skill in operating office equipment Skill in handling paperwork/filing adequately. Skill in handling incoming phone calls and triaging appropriately. Skill in written and verbal communication. Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to flexibly respond to changing demands. Ability to organize and prioritize tasks effectively. WORKING CONDITIONS Work performed in office environment. Involves frequent contact with staff and patients. May require working under stressful conditions. EQUIPMENT OPERATED Office machinery including computers, fax, dictating machine, calculator, and photocopier. PHYSICAL DEMANDS Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines. Occasionally lift and carry files up to 20 pounds SAFETY HAZARD OF THE JOB Minimal Hazards This does not list all the duties and responsibilities of the job. You may be asked by supervisors or managers to perform other instruction, duties, and responsibilities, as appropriate. You will be evaluated in part based upon your performance of the duties and responsibilities identified in this . Management has the right to revise this at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, with or without cause.

**Become a part of our caring community and help us put health first** The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. As the **Receptionist** , you are the first impression of the center. You will welcome patients and coordinate front-desk activities. The ideal candidate will have a friendly and easy-going personality. **Job Functions** + Answer phone calls utilizing a multi‐line telephone system. + Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff. + Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries. + Resolve patient issues through independent problem solving and with a goal of first call. **Use your skills to make an impact** **Required Qualifications** + 2+ years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system. + Ability to handle high call volume and multi‐task while providing an exceptional customer experience. + Excellent customer service and phone etiquette. + Knowledge of MS Office (Word, Excel, Outlook, Access) **Preferred Qualifications** + Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen. **** PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) **** **Additional Information** **Work Hours: Monday - Friday 8am - 5pm** **Alert** Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from ******************** with instructions on how to add the information into your official application on Humana's secure website. **Interview Format - HireVue** As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. \#LI-MD1 **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $38,000 - $45,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. **About Us** About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************

Join a friendly and collaborative team, working alongside multiple employees to provide superior patient care in an outpatient setting. They will have the opportunity to collaborate with other specialty teams including neurological, geriatrics, orthopedics, pediatrics, sports therapy, women's health, vestibular/balance, oncology, and low vision. Responsibilities: Provide a positive patient experience through patient engagement Assure benefits have been verified, authorization was received, and review intake documents for completion before the evaluation and follow up treatments per insurance guidelines Scheduling patient follow up appointments per insurance guidelines and plan of care prescribed by evaluating clinician Collect co-payments, co-insurance, and deductible at time of service Ability to multi-task in a fast paced environment Maintaining patient records and accounts by obtaining, recording, and updating the account Maintain communication with the center manager and provider relations specialist Effectively communicate both verbally and written with referral sources and vendors Qualifications: High School diploma or equivalent Successfully complete a data entry assessment Customer service experience preferred Medical terminology knowledge desired Location: 9 Pine Cone Dr Suite 104B, Palm Coast, FL 32137 Hours: Monday-Friday 8am-5pm Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following: Competitive Pay Comprehensive Benefits package Vacation/Paid Time Off Retirement Plan Employee Discounts Clinical Education and Professional Development Programs

Job Description Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at CareSpot. CareSpot proudly serves communities across Florida with a commitment to improving how people experience healthcare. Open seven days a week with extended hours, our urgent care locations offer easy online scheduling in addition to walk-in and call-ahead options. Over the past 20 years, we have grown steadily across Florida, expanding access to care for the whole family near home, work, and play. That's everyday healthcare made even easier. POSITION SUMMARY What you'll be doing: We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a CareSpot clinic, providing exemplary customer service from check-in to check-out. This includes: Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers' needs and provide resolutions Guiding patient in registration processes, including verification of insurance and payment collection Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible Assisting with patient feedback collection Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log What you'll bring to the table: A high school diploma or equivalent, excellent organizational & interpersonal communication skills, the ability to remain calm and supportive towards our patients in busy or stressful situations, and preferably two years' experience in a medical front office or customer service setting. Bonus points if you have medical/insurance billing knowledge. Why you'll love working with us: CareSpot believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team you'll have access to several benefits, including but not limited to: Competitive pay with monthly incentive plan Generous paid vacation & sick time that starts accruing on your first day with us Medical, dental, vision, and other wellness benefits 401(k) with company match By joining our team you will also have the opportunity to be a key contributor to our culture. Culture is the environment we create to engage our patients and each other. Our culture is key to our success and your happiness within the Company. Our mission is to provide the most convenient everyday healthcare with such exemplary service that customers reward us with their loyalty and recommend us with confidence and enthusiasm. We can best accomplish this through incorporating our core values into everything we do. Compassion: Treating our customers and team members with consideration and kindness Authenticity: Ensuring that all interactions with customers and team members instill confidence and trust Respect: Demonstrating an appreciation for and satisfying the varying needs of our customers and team members Empowerment: Inspiring all team members to confidently deliver quality and convenient care to our customers A few requirements: Minimum two years' experience in customer service and medical front office setting is preferred. BLS certified. APPLY TODAY and join us as we seek to accomplish our mission and live our values in every patient interaction!

Full-time Description SUMMARY: This position is responsible for preparing and billing patients and insurances, receiving and posting receipts to billing systems, making cash deposits electronically, and reconciling these accounts accurately as well as maximizing payment amount and turn-around time. DUTIES AND RESPONSIBILITIES: · Processing medical and/or vision claims generated within the practice management software system daily · Create claim batches and process all insurance claims daily · Understanding of claim edits and know the appropriate actions to take to correct the claim prior to submission · Prepare claim resubmissions, appeals and reviews · Research correct ICD and CPT codes to get claims paid for any rejections · Contact patient when necessary to obtain correct information to get the claim paid · Call insurance company when necessary to find out why claim is rejecting, and follow through by correcting information and resubmitting the claim for payment · Work with clinics to gather additional information that may be needed to correct a claim for submission to payor · Meet timely deadlines specified by management when billing charges · Maintain organized filing system for uploaded batches · Work well with team members · Other duties as assigned · Support and backup other areas of the department as needed · Answer patient and insurance calls Requirements QUALIFICATIONS: · Positive, upbeat attitude · Analytical Problem-Solving Skills · Strong attention to detail · Effectively manage multiple priorities · Proficient computer skills including experience with Microsoft Excel and the internet · Effective communication with peers, managers, and all individuals affiliated with the company · Ability to work well in a team environment · Deadline Driven · High school diploma or equivalent is required · Medical collections experience Preferred · Customer service experience Preferred · Experience in Ophthalmology, Ambulatory Surgery and NextGen/EMA is preferred

The Patient Services Representative performs duties essential to the patient visit. These functions are all subject to change based on business need and include but are not limited to: · Maintains strict patient confidentiality at all times. · Follow all NEFHS policies in regard to attendance and notification to Supervisor. · Answers all incoming telephone calls professionally. · Effectively and professionally communicate with patients via the patient portal and on the telephone in regard to any question or concern they may have regarding care. · Informs the patient that prescription and or testing has been electronically submitted per the patient request. · Follows NEFHS dress code policy at all times. · Work with all other departments to ensure the highest level of patient care. · Verifies all patient information for accuracy. · Schedules patients for appointments according to Northeast Florida Health Services, Inc. (NEFHS) d/b/a Family Health Source policies. · Schedules patients for testing/referral according to NEFHS policy as needed to assist other departments. · Confirms appointments when indicated there was a problem with the automatic confirmation process to ensure that the patient will be keeping their appointment. · Performs insurance eligibility verification when the patient schedules their appointment as well as forty-eight (48) hours prior to the scheduled appointment. · Receives and directs all questions from patients to appropriate party. · Assists patients with completing medical information forms when applicable. · Obtains necessary signatures for consent according to policy. · Documents phone calls/conversations with the patient's records according to NEFHS policy. · Performs all data entry according to EMR policy documentation requirements. · Assists in maintaining medical records according to NEFHS policy. · Assists in maintaining office equipment. · Assists in maintaining the organization and cleanliness of the office. · Assists other team members daily as needed. · Knowledge of EMR and IT policies as it applies to job description. · Demonstrates effective communication skills internally and externally. · Maintains knowledge of clerical, personnel, and medical policies and procedures as set by NEFHS. · Responds to Emergency and Crisis situations according the NEFHS policy. · Participates in all mandatory staff meetings, continuing education and performance improvement programs. · Utilizes all company resources in a cost-effective manner. · Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG and applicable state and federal laws). This includes reporting any suspected unethical, fraudulent or unlawful acts to the Chief Executive Officer, Risk/Compliance Manager, HR, Supervisor or suggestion box as directed by the Company. · Must be familiar with the operation of all NEFHS offices and be available to work varying hours as indicated based on business need. · Performs all duties as assigned by management. Education/Experience: High school diploma or GED and at least two (2) years medical office or customer service experience. Qualifications/Skills: 1. Ability to work with a culturally diverse group of people 2. Ability to work as a team member 3. Ability to read and write in English 4. Data entry experience required 5. Knowledge of medical billing/collection practices 6. Knowledge of CPT and ICD-10 7. Knowledge of computer programs 8. Knowledge of business office procedures 9. Knowledge of basic medical coding and third-party operating procedures and practices 10. Skill in answering a telephone in a pleasant and helpful manner 11. Ability to read, understand and follow oral and written instructions 12. Ability to establish and maintain effective working relationships with patients, employees and the public 13. Must be well organized and detail oriented Environmental/Working Conditions: Physical Factors: · Lifting: Up to 30 pounds 4-5 times a day, 5-10 pounds routinely · Carrying: Up to 30 pounds 5-10 times a day, 5-10 pounds routinely · Standing: 1-2 hours at a time, 2-4 hours a day · Walking: 5-10 minutes at a time throughout the day · Sitting: ½ -1 hour at a time, 4-6 hours a day · Driving: as necessary depending on business need · Vision: Color distinction necessary · Hearing: No greater loss than 40dB average for 500,1000, 2000Hz · Frequent: Twisting, Reaching, Bending, Writing, Speaking, Use of Hands, use of fingers, Use of both legs · Occasional: Climbing, Grasping Environmental Factors (exposure): · Frequent: Dust, Constant noise · Occasional: Intermittent noise, Vibrations, Inside/Outside, Excessive heat, Cleaning agents, Excessive cold, Coolness/dampness, excessive humidity, dry atmospheric conditions, hands in water

at Ayr Wellness Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets. At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next. The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success. For more information, please visit ******************** Job Summary The Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is compassionate, genuine, and respectful. Patient Advocates are expected to contribute to making their Dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit. Patient Advocates also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines. Duties and Responsibilities Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered. Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately. Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies. Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Customer first” acuity. Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary. Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards. Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”. Performs other duties as assigned by the Manager and/or Store Lead. Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready. Qualifications Must stay current and adhere to all policies and regulations of the state cannabis agency. Must meet age requirement as outlined by state cannabis agency. Able to pass all background checks as required by state cannabis agency. Able to accommodate scheduling that may include varied shifts, weekends and holidays. Maintain regular and punctual attendance. Education High school diploma/GED Experience 1-3 years' experience working in a cannabis retail setting preferred Prior customer service experience in a hospitality, pharmacy, customer services or retail environment. Knowledge, Skills, and Abilities Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation. Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth. Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything. Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good. Direct reports No direct reports Working conditions Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures. Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors. Physical requirements The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings. Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines. The person in this position must be able to remain in a stationary position when checking in customers or when operating the register. Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary. Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

Job DescriptionDescription: The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff. ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Welcomes and greets all patients and visitors, in person or over the phone. Is responsible for keeping the front desk area clean and organized. Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards). Collects outstanding patient balances. Obtains referrals and authorizations when required. Scans incoming faxes, consents, reports, and all other patient information into patient chart. Generates batch transmittal reports for each day. Facilitates the patient flow by notifying the provider or other medical staff of the patients' arrival, being aware of delays, and communicating with patients and clinical staff. Schedules follow up services and office visits for patients. Responds to inquiries by patients, prospective patients, and visitors in a courteous manner. Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment. Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. Ensures proper hand off of responsibilities once their task is completed. Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts. Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions. Consistently demonstrates good use of time and resources. Ensuring that all medical records are accurate and complete. Performs other position related duties as assigned. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS N/A KNOWLEDGE | SKILLS | ABILITIES Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs. Ability to answer multiple incoming telephone calls. Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations. Customer-oriented with ability to remain calm in difficult situations. Ability to work independently and manage multiple deadlines. Ability to comprehend established office routines and policies. Ability to keep financial records and perform mathematical tasks. Knowledge of Medical Terminology. Excellent verbal and written communication skills. Proficient interpersonal relations skills. Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.). Ability to navigate online health insurance portals to verify benefits. Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse. Complies with HR confidentiality standards. Requirements: EDUCATION REQUIREMENTS High School Diploma or equivalent required. Some college work preferred. EXPERIENCE REQUIREMENTS Minimum of 1-3 years' customer service experience required. Experience in a medical office; specifically, urology, preferred. Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

Top reasons to work for SMA Healthcare: * Career growth and advancement potential * Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance * Tuition Reimbursement * Paid Personal Leave and Paid Holidays * 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution) Essential Job Functions: * Collect demographic and insurance data, verify insurance eligibility and benefits via computer portal systems and via telephone for commercial insurance providers, and enter financial eligibility and authorization data in SMA's EMR system. * Run client face sheets daily for various SMA Healthcare Outpatient programs and sites as assigned. * Notify SMA staff of insurance authorizations and insurance company expectations through email and/or phone calls. * Notify SMA staff of co-pay/co-insurance/deductible information for the purposes of collection of client financial responsibility. * Acts as liaison between SMA staff and insurance companies, funding sources, or their managed care organizations when client's health care is being managed under a managed care plan. * Reviews Managed Care Report for services needing continued authorization and processes completed requests to managed care company to obtain continued authorization. * Update authorization spreadsheet and update EMR authorization determination record to include: services authorized, units or visits, effective and end date, provider when applicable and the authorization number. * Review Financial Assessments when required by program, and approve and add payer if client meets eligibility requirements. * If required by specific program, review Specialty Reports and DCF Program Client Lists, update client Credible record to reflect payer changes, keep each assigned DCF Program binder current and complete a client insurance report for each assigned DCF Program. * Additional duties may be required as per specific program guidelines. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Education and/or Experience: High school Diploma and one year of Insurance Verification and/or behavioral health experience. Experience in a setting where it was necessary to communicate orally and in writing to inform, advise, or train others about treatment service delivery, client record documentation, or Insurance Verification preferred. Experience with American Society of Addictions Medicine Patient Placement Criteria is preferred. Experience with CARF, Medicaid, and Managed Care requirements is preferred. Knowledge/Skills/and Abilities: * Demonstrates proficiency with assigned client populations in performing Insurance Verification including extensive telephonic communication skills with insurance providers. * Ability to maintain professional working relationships with insurance representatives, clinical staff, and stakeholders. * Experience with Electronic Medical Records (EMR). Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment. Complete SMA required training during the first six (6) months of employment and updated if required. Physical: Mobility and ability to bend and reach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs. Fine motor skills for legible and accurate charting, daily correspondence and presentation, either manually or orally. Work endurance ability to work 8-12 hour shifts with a meal break, as possible. Routine 8-12 hour shifts. Hours and days off may vary. Extra hours may be required. Work assignment locations may vary. Application:This class specification is intended to identify the class and illustrate the kinds of duties that may be assigned to its incumbents. It should not be interpreted as describing all of the duties whose performance may ever be required of such an employee or be used to limit the nature and extent of assignments such individuals may be given.

Join a friendly and collaborative team, working alongside multiple employees to provide superior patient care in an outpatient setting. They will have the opportunity to collaborate with other specialty teams including neurological, geriatrics, orthopedics, pediatrics, sports therapy, women's health, vestibular/balance, oncology, and low vision. Responsibilities: Provide a positive patient experience through patient engagement Assure benefits have been verified, authorization was received, and review intake documents for completion before the evaluation and follow up treatments per insurance guidelines Scheduling patient follow up appointments per insurance guidelines and plan of care prescribed by evaluating clinician Collect co-payments, co-insurance, and deductible at time of service Ability to multi-task in a fast paced environment Maintaining patient records and accounts by obtaining, recording, and updating the account Maintain communication with the center manager and provider relations specialist Effectively communicate both verbally and written with referral sources and vendors Qualifications: High School diploma or equivalent Successfully complete a data entry assessment Customer service experience preferred Medical terminology knowledge desired Location: 311 N Clyde Morris Blvd Suite 50, Daytona Beach, FL 32114 Hours: Monday - Thursday 9:00 AM - 6:00 PM and Friday 8:00 AM - 5:00 PM Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following: Competitive Pay Comprehensive Benefits package Vacation/Paid Time Off Retirement Plan Employee Discounts Clinical Education and Professional Development Programs