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Environmental Service Representative (Waste)
The Planet Group 4.1
Patient service representative job in Orlando, FL
Title: Environmental ServiceRepresentative (Waste)
Starting Pay: Up to $28/hr + OT @ 1.5
Work Schedule: 7a - 4p OR 8a-5p Mon - Friday + OT
WFH: hybrid options after fully trained
Contract to Hire - 6 month contract and then direct hire
Qualifications:
Environmental background with hazardous and non-hazardous waste
Experience with Shipping and Receiving / DOT regulations
Computer skills
Good customer service and comfortable on the phone
Knowledge of RCRA and DOT
Manager notes
This person will be working in an office fielding calls and emails from both customers and internal employees
MUST have a waste background - degree is preferred but not a must
They will help schedule, coordinate, and follow up on waste tracking, shipping, characterizing and profiling
Will need to be very organized and details
Computer skills are a must
Good with being on the phone A LOT
This could be someone who is a Service Rep right now, Field Chemist that doesn't want to be in the field any longer, or anyone with haz waste background that would enjoy being on the phone
Our client, one of the largest environmental services firms in North America, is seeking an analytical, detail-oriented Technical ServicesRepresentative for their Technical Services Team.
This person will be responsible for job creation, data entry, scheduling, and supporting our customers.
They provides leading institutions in the higher education, life sciences, healthcare, and industrial sectors with diverse services and advice to assist them with compliance management.
Responsibilities:
Provide high level service by responding promptly to customer requests, ensuring efficient job completion, conducting routine site visits and developing customer intimacy by serving as the main point of contact for all prospective and existing customers.
Effectively manage an extensive book of clients by providing technical support to EH&S staff and onsite personnel in all aspects of Hazardous Waste Management. Assist with regulatory compliance and characterization of chemical, biological and radioactive waste.
Prepare documentation for transportation of chemicals to appropriate disposal facilities.
Assist Account Managers with the coordination of bids, proposals, and quotations for services such as lab packs and drum disposal, lab moves, onsite support services and field service-related projects.
Maintain and grow existing customer base by providing quality control and following up with requests.
Collaborate with Finance and Operations to process job folders, including appropriate job costing and invoicing by the set timelines.
Work with Project Managers and Account Managers to understand financials and assist with the preparation of forecasts and various financial models.
Perform monthly COGS reviews of certain service areas to ensure accuracy and completeness of financial results while finding ways to maximize gross profit.
Basic Requirements:
Proven organizational and time management skills
Strong communication skills, both written and verbal
Attention to detail with the ability to keep the big picture in mind
Excellent soft skills; ability to work well with clients and co-workers
Computer skills: MS Word, excel and ability to learn internal computer software
Knowledge of RCRA and DOT
Valid US Driver's License
Must be eligible to work in the United States without sponsorship
Must have a reliable form of transportation
$28 hourly 2d ago
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Patient Care Coordinator
The Judge Group 4.7
Patient service representative job in Kissimmee, FL
Job Title: Associate Patient Care Coordinator
Contract: 03 months possible contract to hire
Shift: 08:00 AM - 05:00 PM (Monday to Friday)
Hours Per week: 40 hours per week.
Responsible for checking in, scheduling appointments, answering large volume of calls, Insurance eligibility, managing faxes and patient medical records for a clinic.
Monday to Friday 8:00 am to 5:00 pm
TB blood test, MMR, Varicella, Hep B titers, respirator medical clearance
$28k-40k yearly est. 20h ago
Driver Services Representative
Circle Logistics, Inc.
Patient service representative job in Orlando, FL
Are you looking for a CAREER you can be passionate about instead of just a job? Do you want more out of life than just the status quo? Do you want to be a part of a thriving company in a growing industry? If the answer is YES, then we want you on our Circle Logistics Team!
As Track & Trace Specialist/Driver ServicesRepresentative, you will work in a fast-paced environment coordinating our day-to-day shipments and support the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and to proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
Enter new load orders into our proprietary web-based software
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Communicate internally correspondence with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues
Maintain an outbound call volume of 100 calls per day
Skills/Abilities:
1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above average proficiency in Google Drive and Microsoft Suite
Excellent written and verbal communication skills
Excellent teamwork skills
Education and Experience:
High school diploma or equivalent required
Associate's degree preferred
Call center experience is a bonus
Benefits:
$17-$18 an hour
Full-time: 40 hours per week
Weekday and Weekend schedules available
On-site training and career development
Paid holidays and paid time off
Insurance benefits including but not limited to: Health, vision, dental, life, and disability
401(k) Plan
Why Join Circle:
We believe in working hard and playing hard here at Circle. Therefore we provide a pay package & benefits to our team members. All so you can perform at the highest level, prosper and enjoy life. Every day you come into work you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
Check out our Orlando Office HERE
Who We Are:
Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers:
No Fail Service, Personalized Communication, and Innovative Solutions.
We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half a Billion dollar company, from starting out as just a handful of people with Entrepreneurial Spirit as their foundation . Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.
$17-18 hourly 2d ago
Licensed Customer Service Rep - Wildwood, FL
The Auto Club Group 4.2
Patient service representative job in Wildwood, FL
Join America's most trusted brand with over 100 years of service.
Why Choose AAA The Auto Club Group (ACG)
ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
A DAY IN THE LIFE of a Field Insurance ServiceRepresentative
The Auto Club Group is seeking a Field Insurance ServiceRepresentative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
Take insurance payments (initial, installment, lapse, or reinstatement)
Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
Refer to agent when appropriate
Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary
Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
Fulfill, maintain and service insurance policies
Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
Verify new business applications
Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
Process insurance and membership payments
Update electronic member information
Maintain filing systems and provide other general Agency support
HOW WE REWARD OUR EMPLOYEES
Starting hourly wage of $23.00 - $25.50 per hour, based on experience
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
A Current Property & Casualty Insurance license
Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
Education:
High School Diploma or equivalent
Work Experience:
Provide a high level of customer-focused serviceService insurance policies and processing applications, renewals, and amendments
Respond to billing and coverage questions
Process monetary transactions; Taking payments
Promote the sales of insurance products and services using established guidelines
Present complex information in a clear and concise manner
Knowledge and Skills:
Analyze member/potential customer insurance needs and determine appropriate levels of coverage
Prepare appropriate rate quotations
Organize, plan and promote the sale of ACG insurance and membership products and services
Perform outbound service calls
Maintain accurate records
Insurance terminology
General insurance regulations
Underwriting procedures
Sales regulatory and compliance guidelines
Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
Work effectively in a team environment
Work independently, with minimal supervision
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
Proficient in using Microsoft Office products
Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g
.,
explain instructions, rules and procedures)
Perform mathematical calculations to accurately perform monetary transactions
Work under pressure in a high volume, fast paced customer service environment
Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
Work Environment
Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$23-25.5 hourly 3d ago
Customer Service Rep - Call Center Associate
Munn's Air Conditioning & Heating
Patient service representative job in Fruitland Park, FL
Are you on the lookout for an entry-level job that lets you unleash your customer service skills to the fullest? Come join us at Munn's Air Conditioning & Heating in Fruitland Park, FL as a full-time Customer Service Rep - Call Center Associate to see not only yourself but also your career soar!
WHAT'S IN STORE FOR OUR CUSTOMER SERVICE REP - CALL CENTER ASSOCIATE?
In this entry-level customer care position, you start earning a competitive wage of $14 per hour and after 60 days you'll receive health, dental, vision, life, long- and short-term disability, critical illness, and accident insurance as well as First Stop Health, a 401(k), paid time off (PTO), 6 paid holidays per year, paid birthdays off, and bereavement pay!
WHAT'S NEEDED FROM THIS ENTRY-LEVEL CUSTOMER CARE JOB?
You're vital in maintaining our customers' happiness and satisfaction with their services! Monday through Friday from 8 AM to 5 PM, you answer phone calls with your upbeat, positive attitude and proactively solve any issues or concerns that arise. You also book appointments while educating customers on any services they might need. Finally - you have an entry-level job that you love and our clients have a representative that they can count on!
WHAT REQUIREMENTS MAKE YOU THE PERFECT FIT?
High school diploma OR equivalent
Basic computer skills
Reliable transportation
Scheduling experience is a plus but not required for this entry-level customer care position.
WHY BE EXCITED TO JOIN MUNN'S AIR CONDITIONING & HEATING?
Whether homeowners are dealing with cold or sweltering temperatures, they know to call Munn's. Established in 1964, our premier heating and air conditioning company delivers fantastic service at a fair price. Our commitment to properly training employees, investing in state-of-the-art technology, and producing only quality work has led us to become the leading HVAC service company in the area. We are proud to help local homeowners with all of their heating/cooling needs, living up to our motto of "Consider It Done".
We owe our decades of success to the talented team members who have supported our business along the way. All our employees receive on-going training and participate in employee development programs to grow their skills. On top of a friendly work environment, we also offer our team competitive compensation and excellent benefits. Don't just blow hot air; join us and build a career you can be proud of as part of a family-owned business for 60+ years.
We hope you join us and become our essential Customer Service Rep - Call Center Associate!
Location: 34731
$14 hourly 60d+ ago
Patient Access Specialist
Us Tech Solutions 4.4
Patient service representative job in Orlando, FL
**Duration: 03+ Months - Tempt To Hire** **Shifts Available:** + M-F 9am-6pm + M-F 9:30am-6pm + M-F 11am-8pm **Responsibilities/Qualification:** + **Prior Authorization** experience required. + Need **Patient Access, customer service** for overflow help with other teams
+ **Accuracy** - creating accounts and cases (Case Management)
+ Updating information in accounts from Med Billers and Requirements:
+ **Strong accurate data entry skills**
+ Previous work experience in Specialty Pharmacy or Customer Service preferable
+ Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills
+ Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional "customer service" setting
+ Strong ability to multi-task and strong time management skills
+ Ability to function in a high-volume, fast-paced environment
+ Dependable and strong work ethic
+ Ability to accept and implement feedback and coaching
**Specific type of experience preferred:**
+ **Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience**
+ **Experience working in a health care/pharmaceutical industry environment**
+ Understanding of challenges associated with patients' medical condition
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$25k-31k yearly est. 60d+ ago
Patient Registration Rep
Central Florida Health Care 3.9
Patient service representative job in Winter Haven, FL
Title: Patient Registration Representative Reports to: School Based Sealant Program Coordinator FLSA Status: Non-Exempt Personnel Supervised: None The Patient Registration Rep is responsible for providing indirect patient care in the clinic under the direction and supervision of the Health Center Administrator. The Patient Registration Rep is expected to work well with every member of the team in order to ensure optimal outcomes for patients' health. This position requires strong teamwork and communication skills. The Patient Registration Rep has the important role of "first contact" for greeting patients, gathering patient demographics, occupational, educational and financial information. Responsible for data entry, registration, insurance eligibility, collection, and balancing end of day activities.
MINIMAL QUALIFICATIONS:
* Education: High School graduate or GED
* Graduate of an accredited Medical Assistant Program or relevant experience
* Experience: 1 year in a health care setting in data entry/medical records/receptionist preferred.
* Computer literacy
* Bilingual: Fluent in English - (Spanish or Creole) - preferred
SKILLS:
* Passion for customer service
* Self-starter
* Good interpersonal skills
* Organized
* Ability to work effectively with people of varied cultures
* Ability to use all office equipment
RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:
* Acknowledge/greet patients and process patients in accordance with CFHC's patient flow model.
* Knowledge of EHR processes, IDCOP, Sliding Fee Scale, HIPAA, Joint Commission, Medical Record policy, scheduling, patient rights and grievance processes.
* Create new patient accounts and retrieve established patient accounts from all EMR systems.
* Establish proficiency in all scheduling, registration and billing applications
* Gather pertinent data on all patients: demographics, financial, educational and occupational (migrant/seasonal, other).
* Knowledge of verification of insurance coverage, check eligibility, obtains authorizations as needed.
* Review accuracy and completeness of claim at end of visit, i.e., data entry, procedure codes, money collected, etc.
* Schedule new and follow-up appointments, as needed.
* Maintain cash drawers. Complete end of day Daily Summary Sheet and balance activities for the day run the reports (Billing Summary, Individual users and all users report)
* Complete reports as requested by management.
* Participate in staff outreach and off-site health care programs as requested by the Health Center Administrator to represent CFHC in the community.
* Report as needed to Health Center Administrator any pertinent information or situations that impact on patient care or CFHC liability.
* Attend and participate in mandatory CFHC meetings (Center Specific meetings, Corporate meetings, and other meeting).
* Demonstrate ability to work cooperatively with other members of the patient care team. Be supportive of coworkers.
* Always maintain a neat and professional appearance.
* Collect appropriate money for visit per sliding fee scale and Co-Payments
* Ability to work effectively in all areas of medical and dental services.
* Follow all protocols associated with CFHC being a patient centered medical home. i.e. Web enabling patients into the patient portal and identifying which patients are having a transition in their care.
* Other duties as assigned.
The is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by supervisor.
* This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract or employment.*
BENEFITS:
Competitive Salary
Federal Student Loan Forgiveness:
PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven
Excellent medical, dental, vision, and pharmacy benefits
Employer Paid Long-Term Disability Insurance
Employer Paid Life Insurance equivalent to 1x your annual salary
Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available
Malpractice Insurance
Paid Time Off (PTO) - 4.4 weeks per year pro-rated
Holidays (9.5 paid holidays per year)
Paid Birthday Holiday
CME Reimbursement
401k Retirement Plan after 1 year of service (w/matching contributions)
Staff productivity is recognized and rewarded
PHYSICAL REQUIREMENTS:
* Requires 80% or more time spent sitting/standing/walking.
* Independently mobile.
* Ability to lift weight equivalents that would be required with occasionally assisting and positioning patients, repositioning equipment, and lifting supplies.
* Ability to adapt and function in varying environments of workload, patient acuity, worksites, and work shifts.
American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
$26k-30k yearly est. 30d ago
Patient Services Coordinator (Scheduler) Home Health, Fulltime
Centerwell Home Health
Patient service representative job in Viera East, FL
Become a part of our caring community and help us put health first The Home Health Scheduler has the important duty of scheduling our clinical visits that enable patients to stay in their own comfortable surroundings while receiving industry leading care from our world class Nurses and Therapist. This position is full-time, on-site in our Melbourne/Viera location.
Are you looking for:
* Work / Life Harmony
* Career Development
* A Sense of Purpose
A Career in Home Health is ready to provide You this and More!
We Care for those that Care for our Patients and provide Benefits starting on Day One!
Find out more about what CenterWell Home Health can do for your Career by applying today.
* Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
* Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console.
* Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
* Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
* Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
* Completes requested schedules for all add-ons and applicable orders:
* Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
* Schedules TIF OASIS collection visits and deletes remaining schedule.
* Reschedules declined or missed (if appropriate) visits.
* Processes reassigned and rescheduled visits.
* Ensures supervisory visits are scheduled.
* Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
* Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
* Verifies visit paper notes in scheduling console as needed.
* Assists with internal transfer of patients between branch offices.
* If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
Use your skills to make an impact
Required Experience/Skills:
* Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
* Must have at least 1 year of home health experience.
* Prior packet review / QI experience preferred.
* Coding certification is preferred.
* Must possess a valid state driver's license and automobile liability insurance.
* Must be currently licensed in the State of employment, if applicable.
Position is on-site, Monday through Friday, 8:00am - 5:00pm
Location Address: 6767 North Wickham Rd, Melbourne FL 32940
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$37,200 - $51,200 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Job Description: The purpose of this position is to help patients get access to the medications and therapies that they need.
A Day in the Life as a Bilingual Patient Access Specialist:
This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. The Bilingual Patient Access Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications.
Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality
Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers
Verify patient specific benefits and document specifics including coverage, cost share and access/provider options
Identify any coverage restrictions and details on how to expedite patient access
Document and initiate prior authorization process and claims appeals
Report any reimbursement trends or delays in coverage to management
Act as a liaison for field representatives, health care providers and patients
About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on LinkedIn to find out how our team members are #TransformingLives.
Why Choose AssistRx:
Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible.
Tell your friends about us! If hired, receive a $750 referral bonus!
Requirements
Qualifications to be a Bilingual Patient Access Specialist:
In-depth understanding and experience with Major Medical & Pharmacy Benefit Coverage
2 to 3 years of benefit investigation involving the analysis and interpretation of insurance coverage
2 to 3 years of experience interacting with healthcare providers in regard to health insurance plan requirements
Bilingual in both English and Spanish
Excellent verbal communication skills and grammar
Salesforce system experience preferred
Benefits
Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy!
Medical, dental, vision, life, & short-term disability insurance
Teledoc services for those enrolled in medical insurance
Supportive, progressive, fast-paced environment
Competitive pay structure
Matching 401(k) with immediate vesting
Legal insurance
Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year!
#TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis.
Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork.
Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy.
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
$27k-34k yearly est. Auto-Apply 60d+ ago
Care Coordinator
St. Luke's Cataract & Laser Institute 3.7
Patient service representative job in The Villages, FL
St. Luke's Cataract & Laser Institute is looking to hire a full-time, Care Coordinator at The Villages location! We believe in building careers, not filling jobs, and want to help you create a future in a role that you can enjoy! About the Job The Care Coordinator is responsible for supporting the relationship between the referring physician and the treating physician. We are looking for individuals who can learn and retain medical knowledge, perform a variety of duties in a professional manner, and provide the consistent, organized work that is needed for outstanding patient care. The right candidate must be able to provide exceptional customer service, have positive and professional verbal and written skills, and work well with co-workers, other staff, and medical staff.
Basic Functions and Responsibilities (not all inclusive)
* Manage inbound and outbound communication in a pleasant and courteous manner with healthcare providers
* Assist referring and co-managed physicians and staff with scheduling needs and communication
* Effectively gather and document information to patient records to include electronic records
* Ensure confidentiality of all health information as required by HIPAA guidelines ensuring compliance
This Job Is Ideal for Someone Who has:
* Prior medical office experience (preferred but not required)
* Prior experience in filing, typing, computer knowledge (preferred but not required)
* Previous experience in a customer service role
* Prior experience in Oculoplastic (preferred but not required)
* Level head, and thrives in a fast-paced environment
* Mobility in an office setting; sitting, standing, walking, and ability to exert up to 30 lbs of force
If your previous experience doesn't check all of these boxes, but you love to learn and believe you are fit, we still want to hear from you!
Company Mission
"Life Changing Vision" is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit.
Why work at St. Luke's?
St. Luke's is a legendary ophthalmic practice with five locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke's name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve.
Benefits of working for St. Luke's
* Medical, Dental, Vision, and Life Insurance
* 401(k) with Employer Match
* Paid Time Off and Holiday Pay
* See more benefits at *******************************************
We are an Equal Opportunity Employer and a Drug Free Workplace
We participate in the E-Verify Program
$40k-49k yearly est. 25d ago
Patient Representative (Full-Time)
Diana Health
Patient service representative job in Orange City, FL
Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals.
We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us!
Role Description
We are looking for a Receptionist / PatientRepresentative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient's face after they interact with you and are willing to go above and beyond to create a wonderful experience.
What you'll do
You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You:
Provide warm and friendly client interactions
Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary
Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home
Ensure paperwork, consents, and insurance information is collected and complete
Managing the client schedule:
You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs
You anticipate schedule needs days and weeks in advance
You schedule client appointments in real-time as well as those made through our online platform
Insurance, payment, and billing :
Perform verification of benefit checks with insurance companies
Manage and collect client copays and payment balances
Discuss and set up payment plans with client
Front of the house management:
Work with the team to ensure the office is ready, set up, and prepared for the day
Collaborate on inventory, keeping the office pristine, and other tasks as they arise
Manage phone triage as necessary, coordinating between team members
Qualifications
Customer service and hospitality experience strongly preferred and highly desirable
Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field
Proficiency with Google Suite or Microsoft Office Products
Strong computer skills; preferred familiarity with EMRs
Tendency to organize and create structure in a fast-paced, dynamic environment
Attributes
You love interacting with people, practicing excellent communication and interpersonal skills
You enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude
You are exceptional at managing many tasks and do not feel overwhelmed by multitasking
You focus on the details and are able to organize and prioritize them along the way
You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement
You thrive in highly collaborative, fast-paced environments
Benefits
Competitive compensation
Health; dental & vision, with an HSA/FSA option
401(k) with employer match
Paid time off
Paid parental leave
Diana Health Culture
Having a growth mindset and striving for continuous learning and improvement
Positive, can do / how can I help attitude
Empathy for our team and our clients
Taking ownership and driving to results
Being scrappy and resourceful
$23k-30k yearly est. Auto-Apply 7d ago
Patient Services Coordinator
Oak Dental Partners
Patient service representative job in Winter Haven, FL
Join Our Team as a PatientServices Coordinator! Are you an organized, friendly, and customer-focused individual with a passion for helping others? We are looking for a dedicated Front Office Coordinator to be the face of our practice. In this key role, you'll handle scheduling, patient interactions, and ensure a smooth, welcoming experience for all. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy working with a team, we'd love to hear from you!
Job Summary:
The patientservices coordinator is the first point of contact for patients, responsible for managing appointments, patient check-in, handling phone calls, and maintaining the office's day-to-day operations.
Responsibilities:
* Answer phone calls and emails, scheduling patient appointments.
* Verify insurance information and process billing and payments.
* Greet patients and ensure they are checked in properly.
* Manage patient records and ensure that all forms are completed.
* Coordinate patient follow-up and reminders for appointments.
* Handle office correspondence, including scheduling, rescheduling, and cancellations.
* Maintain and update office calendars.
* Assist with patient referrals and coordination of care with specialists.
Qualifications:
* High school diploma or equivalent.
* Previous experience in a dental office or customer service role is preferred.
* Excellent communication and organizational skills.
* Knowledge of dental office management software.
Work Environment:
* Mostly desk-based with some patient interaction in the reception area.
* Friendly, client-focused, and professional. The front desk is a high-traffic area, requiring excellent multitasking and communication skills.
What We Offer:
* Comprehensive Benefits Package (Medical, Dental, Vision, & Supplemental Life)
* Company Provided Life Insurance
* Paid Holidays
* Paid Time Off (PTO)
* Flexible Spending Account (FSA)
* 401(k) Plan
* Learning Management System (LMS) to keep your skills sharp
* Opportunities for professional growth and development
* A great collaborative team environment!
$27k-38k yearly est. 31d ago
Radiology Scheduling Specialist
Radiology & Imaging Specialists of Lakeland
Patient service representative job in Lakeland, FL
Job DescriptionJob Title: Scheduling Specialist
Reports To: Scheduling Manager
Type of Shift: Full Time JOB SUMMARY: The Scheduling Specialist receives a high volume of telephone calls daily and schedules appointments while maintaining a high level of customer service and quality patient care. Administration of the scheduling process includes scheduling a high volume of patient appointments with very little error and ensuring overall patient satisfaction.
JOB RESPONSIBILITIES:
1. Answers telephone calls in the scheduling phone queue and incoming calls in a courteous and timely manner.
2. Schedules and reschedules patient exams in the appropriate time slot and correct facility in a prompt, pleasant and helpful manner.
3. Verifies and updates all patient information in the EMR system including but not limited to patient demographics and insurance information.
4. Navigates and follows all steps of the scheduling process including assigning the correct exam tasks, referring physician information, selecting the correct exam, and by correctly spelling medical terms and diagnosis.
5. Identifies the correct CPT codes and fees for self-pay exams.
6. Knowledgeable in all imaging studies to answer basic questions for the patient or referring physicians' offices and recites exam preparation guidelines.
7. Reports equipment problems and/or irregularities in a timely manner.
8. Accurately fills out scheduling questionnaires and sends them to the inbound fax to be attached to the appropriate patient account.
9. Performs related work as required.
10. Customer Service.
WORK EXPERIENCE/EDUCATIONAL REQUIREMENTS:
2 or more years in the Medical Field preferred.
Medical Assistant Certification preferred.
High school diploma or GED.
SKILLS/PHYSICAL REQUIREMENTS:
Skills in establishing and maintaining effective working relationships with staff, patients and referring physician offices, and the ability to work independently.
This job requires prolonged sitting; Normal vision range with the absence of color blindness, normal hearing, and normal eye to hand coordination and manual dexterity; the ability to distinguish letters and symbols. This position may require lifting up to 25 pounds.
$32k-49k yearly est. 22d ago
Medicaid Pending Specialist
Valencia Hills Health and Rehabilitation Center
Patient service representative job in Lakeland, FL
Valencia Hills Center for Rehabilitation & Healing
Make an impact. Build connections. Love where you work. At Valencia Hills Center for Rehabilitation and Healing, you'll find a team that celebrates your strengths, where your work truly makes a difference every day. We're passionate about creating a supportive, positive environment-not only for our residents, but for the people who care for them. As proud partners of the Tampa Bay Buccaneers, our team members also have the opportunity to join the spirited
KARE KREWE of Valencia Hills
-bringing big-team energy and community spirit to everything we do. If you are looking to join a caring and supportive team, we would love to meet you!
We are conveniently located at 1350 Sleepy Hill Rd, Lakeland, FL.
Why Work For Us? Because We Offer Our Employees:
Health, Dental & Vision Insurance - family plan options available
Shift Differentials - nurses earn up to $2 more on nights and weekends
Generous PTO, Holiday and Sick time- we value work/life balance
401k, Life Insurance and Disability Coverage- peace of mind for you and your family
Direct Deposit & Cash Advance up to 50% of Daily Pay- get paid when YOU want
Wonderschool Concierge Services - childcare made simple
Uniforms & Employee Perks Program- we've got you covered
24/7 Telehealth Benefit with Doctegrity - access to medical care and mental health support when you need it most
This role requires Florida AHCA Clearinghouse background screening. More information:
********************************
We are seeking a detail-oriented and compassionate Medicaid Pending Specialist to join our team. This role is responsible for assisting residents and their families through the Medicaid application and recertification process, ensuring timely and accurate completion of all requirements. The ideal candidate will have strong knowledge of Medicaid policies and procedures in Florida, excellent organizational skills, and a commitment to supporting residents' financial needs with professionalism and empathy.
Key Responsibilities:
Guide residents and families through the Medicaid application, eligibility, and recertification process.
Review financial documentation, verify information, and ensure compliance with state and federal Medicaid requirements.
Serve as the primary liaison between residents, families, caseworkers, and government agencies.
Maintain accurate records and documentation for all applications and approvals.
Monitor deadlines and ensure timely submission of all paperwork to avoid lapses in coverage.
Educate residents and families on Medicaid programs, requirements, and available resources.
Collaborate with the business office and admissions team to support financial planning and admissions processes.
Stay current with changes in Medicaid laws, regulations, and eligibility criteria.
Qualifications:
High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Social Work, or related field preferred.
Prior experience with Medicaid applications and eligibility processes strongly preferred (SNF or healthcare setting experience a plus).
Strong knowledge of Florida Medicaid rules and guidelines.
Excellent communication and interpersonal skills with the ability to explain complex information clearly.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Office and comfort with electronic documentation systems.
Ability to handle sensitive and confidential information with discretion.
Why Join Us?
We are dedicated to providing compassionate care and outstanding service to our residents. As a Medicaid Specialist, you will play a key role in ensuring peace of mind for families while helping residents access the care they need. We offer a supportive team environment, opportunities for professional growth, and the chance to make a meaningful impact every day.
$29k-47k yearly est. 9d ago
Life Insurance Specialist - S. Florida
The Auto Club Group 4.2
Patient service representative job in Winter Park, FL
$2,500 Sign-On Bonus
Payment Terms: $1000 paid after 30 days of employment, $1500 paid after 90 days of employment.
Join America's most trusted brand with over 100 years of service
HOW WE REWARD OUR EMPLOYEES
UNLIMITED Income Potential
*Average Earnings $75,000 - $100,000 (base plus commissions)
Pay Structure
* UNLIMITED LEADS, at no cost
* Elevated tiered commissions for the first 12 months
* Annual Base Pay $29,000 (non-exempt, eligible for overtime)
ACG offers excellent and comprehensive benefits packages:
* Medical, dental and vision benefits
* 401k Match
* Paid parental leave and adoption assistance
* Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
* Paid volunteer day annually
* Tuition assistance program, professional certification reimbursement program and other professional development opportunities
* AAA Membership
* Discounts, perks, and rewards and much more
Why Choose AAA The Auto Club Group (ACG)
* Lead generation of 14+ million members
* Access to unlimited walk-in traffic and referrals
* Online lead generation
* Annual Sales Incentive Trip
A DAY IN THE LIFE of a Field Life Agent
The Auto Club Group is seeking a Field Life Agent who will customarily and regularly be engaged in outside sales activities away from their assigned AAA branch. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members.
* Solicit and sell Life & Health insurance and Annuity products under minimal supervision primarily within ACG branch location.
* Thorough knowledge of various product features and marketing and sales techniques, achieve established sales goals.
* Develop leads and prospects for new accounts through various marketing activities (outbound/inbound phone calls, mailings, referrals, networking, website, seminars, etc.)
* Prepare proposals, and close sales of Life, Health, Annuity, Membership, and Financial Services products.
* Complete appropriate applications, forms and follow internal processing procedures to ensure transactions are handled in accordance with company policies and practices.
* Work collaboratively with others in the Branch to reach business goals, maximize leads, sales opportunities and take advantage of cross-sell opportunities.
* Assist Underwriting and Brokerage Departments in satisfying requirements.
* Respond to customer inquiries and problems and ensure sound sales practices are used.
* Prepare reports documenting prospecting and sales activities, maintain specified production standards and persistency levels for all required products.
What it's like to work for The Auto Club Group:
* Serve our members by making their satisfaction our highest priority
* Do what's right by sustaining an open, honest and ethical work environment
* Lead in everything we do by offering best-in-class products, benefits and services
* ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable
WE ARE LOOKING FOR CANDIDATES WHO
* Possession of valid State Life Sales licenses
* Ability to take and pass LUTC or CLU coursework
* Maintain Life and Health licenses required to sell products
* Possession of a valid State driver's license
* Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products
Education
* High School diploma or equivalent
Work Experience
* Minimum of 2 years' experience with a proven record of successfully soliciting and selling life insurance products
* Experience selling intangible products
Successful candidates will possess:
* Strong working knowledge of Life Insurance and Annuity products and services
* Ability to listen to and analyze customer needs and make recommendations to customers that best fit customers' needs and to promote a positive Member experience.
* Effectively communicate complex information with prospective clients in a clear manner
* Ability to prepare proposals and conduct closing interviews to sell Life and Annuity products.
* Assessing and reflecting customer insurance requirements consistent with company standards when writing policies
* Ability to perform mathematical calculations to determine premiums and values of Life insurance and financial products
* Ability to build and maintain strong relationships with customers
* Prospecting and developing new sales opportunities and meeting production requirements
* Ability to work collaboratively with all team members to attain business goals.
* Strong communication skills with others in the Branch to keep partners and branch management informed on sales and the disposition of any partner generated leads
* Understands and can articulate to customers the tax and legal impacts the products have on Members
* Strong organization, planning, time management and administrative skills
* Representing Auto Club Life in a professional and positive manner
* Safely operating a motor vehicle to travel to various locations to attend meetings or community events
* Proficient writing skills to compose routine correspondence
* Working independently with minimal supervision
* Good PC skills including working knowledge of word processing, spreadsheet, presentation, and email.
Work Environment
* Works in a temperature-controlled office environment.
* Limited travel required for community events, with exposure to road hazards and temperature extremes
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$25k-30k yearly est. 1d ago
Customer Service Rep - Call Center Associate
Munn's Air Conditioning & Heating
Patient service representative job in Fruitland Park, FL
Job Description
Are you on the lookout for an entry-level job that lets you unleash your customer service skills to the fullest? Come join us at Munn's Air Conditioning & Heating in Fruitland Park, FL as a full-time Customer Service Rep - Call Center Associate to see not only yourself but also your career soar!
WHAT'S IN STORE FOR OUR CUSTOMER SERVICE REP - CALL CENTER ASSOCIATE?
In this entry-level customer care position, you start earning a competitive wage of $14 per hour and after 60 days you'll receive health, dental, vision, life, long- and short-term disability, critical illness, and accident insurance as well as First Stop Health, a 401(k), paid time off (PTO), 6 paid holidays per year, paid birthdays off, and bereavement pay!
WHAT'S NEEDED FROM THIS ENTRY-LEVEL CUSTOMER CARE JOB?
You're vital in maintaining our customers' happiness and satisfaction with their services! Monday through Friday from 8 AM to 5 PM, you answer phone calls with your upbeat, positive attitude and proactively solve any issues or concerns that arise. You also book appointments while educating customers on any services they might need. Finally - you have an entry-level job that you love and our clients have a representative that they can count on!
WHAT REQUIREMENTS MAKE YOU THE PERFECT FIT?
High school diploma OR equivalent
Basic computer skills
Reliable transportation
Scheduling experience is a plus but not required for this entry-level customer care position.
WHY BE EXCITED TO JOIN MUNN'S AIR CONDITIONING & HEATING?
Whether homeowners are dealing with cold or sweltering temperatures, they know to call Munn's. Established in 1964, our premier heating and air conditioning company delivers fantastic service at a fair price. Our commitment to properly training employees, investing in state-of-the-art technology, and producing only quality work has led us to become the leading HVAC service company in the area. We are proud to help local homeowners with all of their heating/cooling needs, living up to our motto of "Consider It Done".
We owe our decades of success to the talented team members who have supported our business along the way. All our employees receive on-going training and participate in employee development programs to grow their skills. On top of a friendly work environment, we also offer our team competitive compensation and excellent benefits. Don't just blow hot air; join us and build a career you can be proud of as part of a family-owned business for 60+ years.
We hope you join us and become our essential Customer Service Rep - Call Center Associate!
Location: 34731
$14 hourly 3d ago
Patient Access Specialist
Us Tech Solutions 4.4
Patient service representative job in Orlando, FL
**Duration:** 03+ Months contract **, Tempt To Hire** + **Data Entry & Accuracy** + **Need customer service/patient care/patient access for overflow help with other teams** + **Accuracy - creating accounts and cases** + **Updating information in accounts from Med Billers and**
**Requirements:**
+ **Strong accurate data entry skills**
+ **Previous work experience in Specialty Pharmacy or Customer Service preferable.**
+ **Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills**
+ Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional "customer service" setting
+ Strong ability to multi-task and strong time management skills
+ Ability to function in a high-volume, fast-paced environment
+ Dependable and strong work ethic
+ Ability to accept and implement feedback and coaching
+ Specific type of experience preferred:
+ Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
+ Experience working in a health care/pharmaceutical industry environment
+ Understanding of challenges associated with patients' medical condition
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$25k-31k yearly est. 55d ago
Patient Registration Rep
Central Florida Health Care 3.9
Patient service representative job in Winter Haven, FL
Title: Patient Registration Representative Reports to: School Based Sealant Program Coordinator FLSA Status: Non-Exempt The Patient Registration Rep is responsible for providing indirect patient care in the clinic under the direction and supervision of the Health Center Administrator. The Patient Registration Rep is expected to work well with every member of the team in order to ensure optimal outcomes for patients' health. This position requires strong teamwork and communication skills. The Patient Registration Rep has the important role of “first contact” for greeting patients, gathering patient demographics, occupational, educational and financial information. Responsible for data entry, registration, insurance eligibility, collection, and balancing end of day activities.
MINIMAL QUALIFICATIONS:
Education: High School graduate or GED
Graduate of an accredited Medical Assistant Program or relevant experience
Experience: 1 year in a health care setting in data entry/medical records/receptionist preferred.
Computer literacy
Bilingual: Fluent in English - (Spanish or Creole) - preferred
SKILLS:
Passion for customer service
Self-starter
Good interpersonal skills
Organized
Ability to work effectively with people of varied cultures
Ability to use all office equipment
RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:
Acknowledge/greet patients and process patients in accordance with CFHC's patient flow model.
Knowledge of EHR processes, IDCOP, Sliding Fee Scale, HIPAA, Joint Commission, Medical Record policy, scheduling, patient rights and grievance processes.
Create new patient accounts and retrieve established patient accounts from all EMR systems.
Establish proficiency in all scheduling, registration and billing applications
Gather pertinent data on all patients: demographics, financial, educational and occupational (migrant/seasonal, other).
Knowledge of verification of insurance coverage, check eligibility, obtains authorizations as needed.
Review accuracy and completeness of claim at end of visit, i.e., data entry, procedure codes, money collected, etc.
Schedule new and follow-up appointments, as needed.
Maintain cash drawers. Complete end of day Daily Summary Sheet and balance activities for the day run the reports (Billing Summary, Individual users and all users report)
Complete reports as requested by management.
Participate in staff outreach and off-site health care programs as requested by the Health Center Administrator to represent CFHC in the community.
Report as needed to Health Center Administrator any pertinent information or situations that impact on patient care or CFHC liability.
Attend and participate in mandatory CFHC meetings (Center Specific meetings, Corporate meetings, and other meeting).
Demonstrate ability to work cooperatively with other members of the patient care team. Be supportive of coworkers.
Always maintain a neat and professional appearance.
Collect appropriate money for visit per sliding fee scale and Co-Payments
Ability to work effectively in all areas of medical and dental services.
Follow all protocols associated with CFHC being a patient centered medical home. i.e. Web enabling patients into the patient portal and identifying which patients are having a transition in their care.
Other duties as assigned.
The is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by supervisor. *This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract or employment.* BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS:
Requires 80% or more time spent sitting/standing/walking.
Independently mobile.
Ability to lift weight equivalents that would be required with occasionally assisting and positioning patients, repositioning equipment, and lifting supplies.
Ability to adapt and function in varying environments of workload, patient acuity, worksites, and work shifts.
American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
$26k-30k yearly est. 29d ago
Patient Services Coordinator
Oak Dental Partners
Patient service representative job in Lakeland, FL
Join Our Team as a PatientServices Coordinator! Are you an organized, friendly, and customer-focused individual with a passion for helping others? We are looking for a dedicated Front Office Coordinator to be the face of our practice. In this key role, you'll handle scheduling, patient interactions, and ensure a smooth, welcoming experience for all. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy working with a team, we'd love to hear from you!
Job Summary:
The patientservices coordinator is the first point of contact for patients, responsible for managing appointments, patient check-in, handling phone calls, and maintaining the office's day-to-day operations.
Responsibilities:
* Answer phone calls and emails, scheduling patient appointments.
* Verify insurance information and process billing and payments.
* Greet patients and ensure they are checked in properly.
* Manage patient records and ensure that all forms are completed.
* Coordinate patient follow-up and reminders for appointments.
* Handle office correspondence, including scheduling, rescheduling, and cancellations.
* Maintain and update office calendars.
* Assist with patient referrals and coordination of care with specialists.
Qualifications:
* High school diploma or equivalent.
* Previous experience in a dental office or customer service role is preferred.
* Excellent communication and organizational skills.
* Knowledge of dental office management software.
* Bilingual Spanish but not a requirement.
Work Environment:
* Mostly desk-based with some patient interaction in the reception area.
* Friendly, client-focused, and professional. The front desk is a high-traffic area, requiring excellent multitasking and communication skills.
What We Offer:
* Comprehensive Benefits Package (Medical, Dental, Vision, & Supplemental Life)
* Company Provided Life Insurance
* Paid Holidays
* Paid Time Off (PTO)
* Flexible Spending Account (FSA)
* 401(k) Plan
* Learning Management System (LMS) to keep your skills sharp
* Opportunities for professional growth and development
* A great collaborative team environment!
$27k-38k yearly est. 2d ago
Radiology Scheduling Specialist
Radiology & Imaging Specialists of Lakeland
Patient service representative job in Lakeland, FL
Job Title: Scheduling Specialist
Reports To: Scheduling Manager
Type of Shift: Full Time
JOB SUMMARY: The Scheduling Specialist receives a high volume of telephone calls daily and schedules appointments while maintaining a high level of customer service and quality patient care. Administration of the scheduling process includes scheduling a high volume of patient appointments with very little error and ensuring overall patient satisfaction.
JOB RESPONSIBILITIES:
1. Answers telephone calls in the scheduling phone queue and incoming calls in a courteous and timely manner.
2. Schedules and reschedules patient exams in the appropriate time slot and correct facility in a prompt, pleasant and helpful manner.
3. Verifies and updates all patient information in the EMR system including but not limited to patient demographics and insurance information.
4. Navigates and follows all steps of the scheduling process including assigning the correct exam tasks, referring physician information, selecting the correct exam, and by correctly spelling medical terms and diagnosis.
5. Identifies the correct CPT codes and fees for self-pay exams.
6. Knowledgeable in all imaging studies to answer basic questions for the patient or referring physicians' offices and recites exam preparation guidelines.
7. Reports equipment problems and/or irregularities in a timely manner.
8. Accurately fills out scheduling questionnaires and sends them to the inbound fax to be attached to the appropriate patient account.
9. Performs related work as required.
10. Customer Service.
WORK EXPERIENCE/EDUCATIONAL REQUIREMENTS:
2 or more years in the Medical Field preferred.
Medical Assistant Certification preferred.
High school diploma or GED.
SKILLS/PHYSICAL REQUIREMENTS:
Skills in establishing and maintaining effective working relationships with staff, patients and referring physician offices, and the ability to work independently.
This job requires prolonged sitting; Normal vision range with the absence of color blindness, normal hearing, and normal eye to hand coordination and manual dexterity; the ability to distinguish letters and symbols. This position may require lifting up to 25 pounds.
$32k-49k yearly est. Auto-Apply 50d ago
Learn more about patient service representative jobs
How much does a patient service representative earn in Pine Hills, FL?
The average patient service representative in Pine Hills, FL earns between $25,000 and $36,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in Pine Hills, FL
$30,000
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