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Patient service representative jobs in Rhode Island - 289 jobs

  • Prior Authorization Coord

    Brown University Health 4.6company rating

    Patient service representative job in Providence, RI

    SUMMARY: Under supervision of the Manager Diagnostic Imaging Support Services is responsible for the integrity of the pre-registration and prior authorization processes for outpatient radiological services within Brown University Health. Coordinates and arranges for all outpatient radiology orders to ensure patients have received financial clearance from insurance companies and troubleshoot as needed. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: PRINCIPAL DUTIES AND RESPONSIBILITIES:Registers patients prior to scheduled appointments to obtain updated account information for accurate insurance billing. Confirms patient eligibility with insurance carriers/third party payors and obtains pre-authorization requirements in accordance with established medical policies.Coordinates and ensures appropriate insurance authorizations are obtained and/or received in a timely manner.Reviews, recognizes and understands clinical documentation from patient records pertinent to obtaining prior authorization as necessary. Analyzes orders, authorizations and records for discrepancies that may affect insurance coverage and/or denial of claims.Notifies and coordinates with ordering physicians and providers when peer-to-peer discussions are required to obtain prior authorization of services being denied by patients' insurance.Professionally communicates with various Brown University Health personnel to resolve billing issues, authorization denials and financial clearance of patient appointments.Provides mature, quality customer service to patients, their families and/or their representatives.Ensures all patients are financially cleared by insurance/ third party payor prior to their scheduled appointments. Performs other duties as assigned. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:High school diploma or equivalent required. Knowledge of business systems, office procedures, computer skills, medical terminology and health insurance processes/terminology including, but not limited to, CPT and ICD-10 coding.Strong organizational skills, critical thinking and focus to detail required to manage high volume of radiologic orders requiring prior authorization and/or financial clearance.Analytical skills to evaluate effectiveness of work flow with the ability to make recommendations, develop and adapt to changes as necessary.Interpersonal skills necessary to provide effective communication with patients and other healthcare professionals within and outside of Brown University Health. EXPERIENCE:Two years of previous experience in health care environment with emphasis in health insurance billing and reimbursement, healthcare operations, database management and patient/ provider interaction. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Normal office environment; may experience some visual fatigue as result of extended periods of work on the computer.INDEPENDENT ACTION:Performs independently within the department's policies and practices. Refers specific complex problems to the supervisor when clarification of the departmental policies and procedures are required.SUPERVISORY RESPONSIBILITY:None. Pay Range: $19.03-$31.39 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903 Work Type: M-F 9:30am - 6:00 pm occasional weekends Work Shift: Day Daily Hours: 8 hours Driving Required: No
    $19-31.4 hourly 7d ago
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  • Patient Access PT Nights

    Care New England Health System 4.4company rating

    Patient service representative job in Providence, RI

    Obtains all demographic information Verifies Insurance eligibility via online resources or phone call when necessary and enters bundles in Avatar. Updates Teletracking with any anticipated insurance impact and any possible admissions. Completes MSPQ with patient/family member for all Medicare patients. Scans patients insurance card and identification both front and back and files in appropriate form (when applicable). Verifies all information is scanned under correct episode along with correct benefits. Photographs patient, creates labels for paperwork, prints patient bracelets when apllicable. Has patient sign appropriate financial forms allowing the hospital to bill appropriately. Advises Financial Counselor when patients having financial responsibilities present for partial hospital admission Refers patients to Financial Counselor for any guidance regarding co-pays, payment plans, or Applications for Financial Assistance. Refers patients to Financial Counselor for collection of payment for copays/deductibles. Patient Access Associate Level I staff, if credentialed as a Navigator, will be expected to cover Financial Counselor Level II when the need arises. Works with desktop computer utilizing a variety of programs: AVATAR, Microsoft Word, Microsoft Outlook, Digital Camera link. Teletracking, CERNER, PatientTrak Works with phone system Works with digital camera. Works with a variety of office equipment: PC, Copier, Fax, Cordless headset, Cyracom Language Line Schedule: 16/32 Part Time -Nights Every Friday & Saturday Night: 11:00p - 7:00a Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
    $34k-40k yearly est. 3d ago
  • Customer Service Representative

    Medicare Joe

    Patient service representative job in Lincoln, RI

    Rate: $21 per hour to $23 per hour upon completion of training (60 days) Schedule: 8:30AM-5PM Who We're Looking For We are looking for dependable, detail-oriented individuals who want to be part of a growing, mission-driven team. As a member of our Customer Service Team, you'll work in a supportive, positive culture surrounded by people who care about doing great work and helping others. We are interested in candidates who demonstrate motivation, ownership, and a willingness to grow in their role-not someone just looking to clock in and out. If you're ready to contribute to a company that values performance, learning, and team collaboration, this may be the opportunity for you. Position Summary As a Customer Service Representative at Medicare Joe , you'll be the first point of contact for our clients-providing high-quality service and support as they navigate their Medicare coverage. You'll begin as a Customer Service Trainee, mastering the basics of Medicare support, tools, and communication. Upon successful completion of your training, you'll advance into the Advisor role where you'll handle more complex service needs and provide internal support to our sales team. This is a full-time, onsite role that plays a vital part in client satisfaction, internal coordination, and our day-to-day operations. About Medicare Joe We are Medicare Joe , one of the fastest-growing insurance agencies in the country. We provide expert Medicare education and guidance to seniors, helping them select the health plan that best fits their needs. We are growing by the day, and our mission is to simplify the Medicare process and serve every client with clarity, compassion, and integrity. We are resourceful and results-driven in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are accountable, team-oriented, and act with integrity. We Provide: Hands-on training and development for the Medicare space Clear promotion track from Trainee to Advisor within 60-90 days Structured support from managers and senior team members Opportunities for long-term growth in operations, licensing, or leadership A professional yet fun and collaborative work environment Performance Objectives Learn and apply basic Medicare knowledge Complete our 60-day onboarding and training curriculum Handle 20-40 calls and texts/day with professionalism Complete 20-30 daily client service tasks and follow-ups Answer Medicare-related questions with confidence and clarity Support agents by prepping clients for transfers and resolving escalated issues Handle claim and carrier concerns with efficiency and ownership Use internal systems (CRM, GHL) to manage all client documentation Take full ownership of your customer interactions and tasks by end of day Collaborate with leadership to resolve client issues Participate in feedback sessions and ongoing coaching Key Competencies Professional, friendly communication-both written and verbal Organized and efficient with daily task management Comfortable using Google Workspace (Docs, Sheets, Drive) and Microsoft Office (Word, Excel, Outlook) for communication and documentation Strong problem-solving skills and ability to take initiative Willingness to learn and grow through coaching Ability to manage high volume and multitask under pressure Detail-oriented and accurate with documentation Team player with a positive attitude Committed to delivering a high standard of service Education & Experience Bachelor's degree (preferred) 1+ year in customer service, admin, or healthcare support roles Experience with CRM tools or inbound call handling is a plus Must be comfortable working in a fast-paced, collaborative office Physical Requirements Prolonged periods sitting at a desk, using a computer and phone Must be able to communicate clearly over the phone and in person Onsite presence required in our Lincoln, RI office (this is not a remote role) Benefits 401(k) with company match Paid vacation time (2 weeks after 3 months of employment) Paid holidays Paid professional training & development Paid continuing education for compliance and licensing Company and individual performance incentives
    $21-23 hourly 5d ago
  • Access Coordinator

    Newport County Community Mental Health Center 3.7company rating

    Patient service representative job in Middletown, RI

    Job DescriptionDescription: WHO WE ARE… Newport Mental Health (NMH) is a progressive high-energy organization that uses state of the art person-centered recovery approach to help individuals recover from mental illness and substance use disorders. NMH extends its trauma informed evidence-based services to children, adolescents, families, and adults. Our services vary from outreach, specialized program, mental health, school-based therapy, substance use therapy, community-based therapy, and outpatient clinic. For more information visit our website: *************************** WHO WE ARE LOOKING FOR… Mission- Aligned: You are excited to be a part of Newport Mental Health's mission to improve the lives of our clients living and working in Newport County by providing the highest quality of care. Ally: You intentionally foster belonging, personal growth, and empowerment for all. You're a strong advocate for the BIPOC, LQBTQIA+, Woman, Veteran, and other underrepresented communities. Solution Orientated: You are driven to think of different approaches to narrow the gap which leads to positive and effective changes. Time Management: You are a conscious planner and a thoughtful decision maker who adheres to deadlines. WHAT WE OFFER… Excellent Health and Dental Insurance Vacation, Sick and Personal time accrued biweekly Up to 11 Holidays Retirement program through Mutual of America Additional supplemental insurance programs Tuition reimbursement Mileage reimbursement Employer paid life insurance Flexible spending account (FSA) and dependent care (DCA) spending accounts. The Access Coordinator is responsible for supporting front desk operations and serves as a working lead for the reception staff. This role helps ensure smooth daily workflows, consistent communication, and excellent customer service while maintaining alignment with Newport Mental Health policies, procedures, and leadership direction. The Front Desk Coordinator assists the Access Team Leader with coordination tasks but does not replace supervisory authority. WHAT YOU WILL BE DOING (ESSENTIAL DUTIES)… Serve as the primary lead point of contact for Front Desk Receptionists for day-to-day questions, workflow guidance, and support. Assist with daily coverage coordination, including monitoring schedules, ensuring adequate front desk coverage, and communicating needs to leadership. Support the team with check-in/check-out workflows, insurance verification, appointment preparation, and client inquiries as needed. Help troubleshoot front desk issues and escalate concerns appropriately to the Access Team Leader. Support consistency and accuracy in front desk processes, documentation, and communication. Reinforce expectations for professional, compassionate, and client-centered service. Assist with training new reception staff on front desk processes and expectations. Communicate updates, workflow changes, and reminders to the team in a clear and timely manner. Promote teamwork, respect, and alignment with Newport Mental Health values. Participate in team meetings and provide feedback on workflow improvement needs to leadership. Requirements: WHAT WE EXPECT OF YOU… High School Diploma or equivalent. Experience in a fast-paced medical office or behavioral health setting preferred. Strong communication skills and ability to work positively with diverse personalities. Demonstrated reliability, professionalism, and ability to multitask. Ability to remain calm, organized, and supportive in a high-volume environment. APPLY NOW Submitting your application is a great way to learn more about Newport Mental Health. If you have questions about how your experience aligns with our job openings or know someone who would be a great candidate for our job openings, please contact Human Resources: Human Resources Newport Mental Health 42 Valley Road Middletown, RI 02842 Tel: ************ Newport Mental Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
    $30k-35k yearly est. 6d ago
  • Medical Secretary

    City Personnel 3.7company rating

    Patient service representative job in East Greenwich, RI

    Job DescriptionElevate your career with a premier healthcare provider in East Greenwich, RI as a Medical Secretary! We are seeking a detail-oriented and empathetic administrative professional to be the heartbeat of a well known medical practice. If you are passionate about providing top-tier patient care and thrive in a fast-paced clinical setting, apply today. This role offers a perfect platform for those looking to deepen their impact in the healthcare industry. Compensation & Benefits: Pay: $21 - $23 per hour Professional Growth: Structured opportunities to transition into leadership or specialized healthcare roles. Team Culture: Work alongside a supportive, high-energy team in a modern, patient-centered facility. Retention Reward: Eligibility for performance-based bonuses to recognize your commitment and excellence. Core Duties of the Medical Secretary: Serve as the first point of contact, ensuring every patient and guest receives a warm, professional, and efficient welcome. Manage a high volume of calls and digital inquiries, ensuring all administrative requests and paperwork are handled with precision. Coordinate the daily flow of the office to maximize provider schedules and minimize patient wait times. Navigate the full patient lifecycle, including streamlined check-ins, departures, and the expert coordination of follow-up care or referrals. Accurately process patient payments and perform daily financial reconciliations within our practice management software. Conduct diligent chart reviews to verify insurance coverage and secure necessary prior authorizations before appointments. Utilize EMR systems and advanced scheduling tools daily to maintain organized and accessible patient data. Qualifications for the Medical Secretary: Education: High School Diploma or GED required; an Associate's degree in Healthcare Management or a related field is a plus. Experience: 2+ years of hands-on experience within a medical practice or clinical environment. Technical Proficiency: Strong familiarity with Electronic Health Records (EHR) and a solid grasp of medical billing fundamentals. Interpersonal Skills: Outstanding verbal and written communication skills paired with a professional and approachable attitude. Execution: Proven ability to stay composed and productive in a high-volume, multitasking environment. Meticulousness: A sharp eye for detail in record-keeping, data entry, and administrative workflows. Digital Literacy: High comfort level with modern technology, including dual-monitor setups and paperless office systems. Dependability: A reliable work ethic and the ability to keep the clinic running smoothly and on schedule. Schedule Flexibility: Ability to adjust shifts occasionally to accommodate patient needs or peak volume times. Physical Stamina: Comfort with a desk-based role requiring extended focus and computer usage. Submit your resume today for immediate consideration! Want to explore more exciting job opportunities? Click here Please Note: City Personnel offers extended interview hours from 7 am-7 pm upon request Join a Top Workplace in Rhode Island! Recognized as one of The Providence Journal's Top Workplaces , City Personnel, Inc. is your trusted local recruitment partner based in Providence, RI. For 20 years, we've been connecting top talent with leading companies right here in Rhode Island and Southern Massachusetts. At City Personnel, we don't just match talent with opportunity. We invest in your growth and well-being. When you work with us, you'll enjoy: Dedicated Career Coaching to help you with resumes, interviews, and career planning. Referral Program that rewards you for helping others find great opportunities. Temp Employee Benefits: Paid Sick, Holiday Pay, Health Insurance, Weekly Pay City Personnel isn't just a staffing agency. It's a team that values you, celebrates your wins, and helps you succeed every step of the way. Ready to take the next step in your career?Apply today and experience why we've been voted a Top Workplace in Rhode Island!Contact us today at (401) 331-2311 to find your perfect job match! IND123
    $21-23 hourly 14d ago
  • Patient Accts Rep Amb ED

    RIH Rhode Island Hospital

    Patient service representative job in Rhode Island

    SUMMARY: General supervision but according to established credit policies and procedures, interviews and registers patients for Emergency/Trauma Center or Ambulatory treatment by obtaining demographic, third-party insurance and related financial information, entering same to on-line computer system. Completes third-party documentation, discusses any existing balances for previous Hospital services rendered and makes preliminary determination on welfare eligibility. Request cash deposit approximating charge for scheduled services or co-insurance if applicable, and/or the co-payment required by third party coverage for clinic visits and outpatient ancillary service. Arranges payment terms. Contacts Patients Accounts Advocate, when applicable. Determines eligibility for free service when necessary. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Competes Hill-Burton application when patient lacks evidence of adequate health insurance coverage, according to established criteria for provision of uncompensated hospital services. Requires patient to sign statement of financial responsibility. Assists patient to apply for welfare coverage, if no coverage is obtained or if can not pay. Determines eligibility for Rhode Island Hospital free service for clinic visit only, using sliding scale and based on established guidelines for same.Advises Senior Patient Advocate of patients lacking health insurance coverage and/or sources of income sufficient to reimburse Hospital for services rendered.Completes documentation required to initiate commercial insurance, Workers' Compensation and/or CHAMPUS claims.Verifies third-party insurance plan numbers and benefit level. Documents all information obtained in PMAS accounting notes. Contacts insurance carrier when necessary to obtain treatment authorization and co-payment information.Obtains authorization for treatment from health maintenance organizations, verifying coverage as needed.Discusses existing Hospital account balances and arranges payment schedule for same. Requests evidence of coverage or requested payment ranging from partial to full cost for clinic visit or entire treatment series. Requires completion of Financial information to make payment arrangements when patient unable to pay entire amount. Upon determination that a liability claim exists, completes lien form and notes in PMAS accounting file.Collects cash/credit card payment for Outpatient/Emergency/Trauma services when possible.Posts payments to specific general ledger account.Prepares bank deposit for pickup by cashier twice daily.Determines priority of health insurance coverage.Registers all patients on-line by entering appropriate data to computer system via terminal. Embosses identification card in order to initiate or update patient Hospital record. In ambulatory registration, registers all patients for PAC Operating Room, clinics and ancillary areas. Takes APC Operating Room bookings and initiates all charge vouchers for out-patient procedures In Emergency Department registration, notifies appropriate security agency of emergency treatments resulting from assaults, gunshot wounds, animal bites, accidents and the like, according to Rhode Island State Department of Health regulations.Follows up on third-party documentation from Private Physician' offices and other hospital off-hour ancillary areas. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:A level of knowledge generally obtained through completion of High School with additional math and computer courses.Well developed interpersonal and communication skills in order to obtain patient information and deal effectively with the public at point of contact.Persuasive collection techniques. Ability to tactfully set payment arrangement terms and collect money.Full knowledge of third party health insurance claims processing, coverage and documentation requirements.Math skills and the ability to operate on-line computer terminal.Acquired knowledge of Accounting Department patient billing systems.EXPERIENCEix to twelve months of previous clerical support experience is required, preferably in a setting that demonstrates ability to function effectively in high-volume clinics.Previous experience with on-line data entryccess system required.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Working conditions are generally good, little discomfort due to noise, heat, and dust.SUPERVISORY RESPONSIBILITY: None. Pay Range: $21.26-$21.81 Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903 Work Type: 40 Hour 4:00p-12:30a rotating every other weekend and holiday. WK1 Mon, Tues, Wed, Thu, Sat WK2 Sun, Tues, Wed, Thu, Fri Work Shift: Evening Driving Required: No Union: International Brotherhood Teamsters
    $21.3-21.8 hourly Auto-Apply 16d ago
  • Patient Accts Rep Amb ED

    EPBH Emma Pendleton Bradley Hospital

    Patient service representative job in Rhode Island

    SUMMARY: General supervision but according to established credit policies and procedures, interviews and registers patients for Emergency/Trauma Center or Ambulatory treatment by obtaining demographic, third-party insurance and related financial information, entering same to on-line computer system. Completes third-party documentation, discusses any existing balances for previous Hospital services rendered and makes preliminary determination on welfare eligibility. Request cash deposit approximating charge for scheduled services or co-insurance if applicable, and/or the co-payment required by third party coverage for clinic visits and outpatient ancillary service. Arranges payment terms. Contacts Patients Accounts Advocate, when applicable. Determines eligibility for free service when necessary. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Competes Hill-Burton application when patient lacks evidence of adequate health insurance coverage, according to established criteria for provision of uncompensated hospital services. Requires patient to sign statement of financial responsibility. Assists patient to apply for welfare coverage, if no coverage is obtained or if can not pay. Determines eligibility for Rhode Island Hospital free service for clinic visit only, using sliding scale and based on established guidelines for same.Advises Senior Patient Advocate of patients lacking health insurance coverage and/or sources of income sufficient to reimburse Hospital for services rendered.Completes documentation required to initiate commercial insurance, Workers' Compensation and/or CHAMPUS claims.Verifies third-party insurance plan numbers and benefit level. Documents all information obtained in PMAS accounting notes. Contacts insurance carrier when necessary to obtain treatment authorization and co-payment information.Obtains authorization for treatment from health maintenance organizations, verifying coverage as needed.Discusses existing Hospital account balances and arranges payment schedule for same. Requests evidence of coverage or requested payment ranging from partial to full cost for clinic visit or entire treatment series. Requires completion of Financial information to make payment arrangements when patient unable to pay entire amount. Upon determination that a liability claim exists, completes lien form and notes in PMAS accounting file.Collects cash/credit card payment for Outpatient/Emergency/Trauma services when possible.Posts payments to specific general ledger account.Prepares bank deposit for pickup by cashier twice daily.Determines priority of health insurance coverage.Registers all patients on-line by entering appropriate data to computer system via terminal. Embosses identification card in order to initiate or update patient Hospital record. In ambulatory registration, registers all patients for PAC Operating Room, clinics and ancillary areas. Takes APC Operating Room bookings and initiates all charge vouchers for out-patient procedures In Emergency Department registration, notifies appropriate security agency of emergency treatments resulting from assaults, gunshot wounds, animal bites, accidents and the like, according to Rhode Island State Department of Health regulations.Follows up on third-party documentation from Private Physician' offices and other hospital off-hour ancillary areas. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:A level of knowledge generally obtained through completion of High School with additional math and computer courses.Well developed interpersonal and communication skills in order to obtain patient information and deal effectively with the public at point of contact.Persuasive collection techniques. Ability to tactfully set payment arrangement terms and collect money.Full knowledge of third party health insurance claims processing, coverage and documentation requirements.Math skills and the ability to operate on-line computer terminal.Acquired knowledge of Accounting Department patient billing systems.EXPERIENCEix to twelve months of previous clerical support experience is required, preferably in a setting that demonstrates ability to function effectively in high-volume clinics.Previous experience with on-line data entryccess system required.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Working conditions are generally good, little discomfort due to noise, heat, and dust.SUPERVISORY RESPONSIBILITY: None. Pay Range: $21.26-$21.81 Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903 Work Type: Rotating Biweekly schedule Every other weekend and Holiday. Week 1: Mon, Tues, Sat Week 2: Sun, Wed, Fri Work Shift: Day Driving Required: No Union: International Brotherhood Teamsters
    $21.3-21.8 hourly Auto-Apply 60d+ ago
  • Patient Access Representative

    Southcoast Health System 4.2company rating

    Patient service representative job in Middletown, RI

    Community Focused. Care Driven. Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it. Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island. Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home. Find out for yourself why Southcoast Health has been voted ‘Best Place to Work' for 7 years in a row! We are searching for a talented Patient Access Representative *$1,500 new hire sign-on bonus for this position. (rehires termed more than 1 year also eligible)* Hours: 40hrs Shift: Day shift, 8:30am - 5:00pm Location: Primary care - Middletown, RI A career at Southcoast Health offers you: A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve Competitive pay and comprehensive benefits package Generous Earned Time Off Package** Employee Wellbeing Program 403B Retirement Plan with company match Tuition assistance / Federal Loan Forgiveness programs Professional growth opportunities and customized leadership training **Available to regular status employees who are scheduled to work a minimum of 24 hours. Southcoast Health is an Equal Opportunity Employer. Responsibilities Position reports to the Practice Manager/Administrator or designee. Check-in and check-out patients at assigned practice(s). Perform various operational support functions including scheduling patient visits, tests and surgical procedures. Greet patients, answer and direct telephone calls. Perform various clerical and administrative functions. May cover different offices as needed or directed. Qualifications Equal to the completion of 4 years of high school is required. Good computer and typing skills are required. Excellent customer service and interpersonal skills are required. Good organizational skills and ability to work in a fast paced environment is required. One year of medical office practice experience or graduation from a medical secretary program or the equivalent is preferred. Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired Compensation: Pay rate will be determined based on level of experience. Pay Range USD $17.86 - USD $28.76 /Hr.
    $17.9-28.8 hourly Auto-Apply 7d ago
  • Patient Representative

    Miravistarehab

    Patient service representative job in Coventry, RI

    State of Location: Rhode Island Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Patient Representative- Full-time Coventry, RI $18-22/hr Elite Physical Therapy, part of the Ivy Rehab Network Why Choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success. Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Position Qualifications: 1+ years of administrative experience in a healthcare setting is preferred. Proficiency in Microsoft Office applications such as Excel, Word, and Outlook. Great time management and ability to multi-task in a fast-paced environment. Self-motivated with a drive to exceed patient expectations. Adaptability and positive attitude with fluctuating workloads. Self-motivated with the eagerness to learn and grow. Dedication to exceptional patient outcomes and quality of care. #ortho-fo We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com
    $18-22 hourly Auto-Apply 10d ago
  • Home Care Biller

    Saint Elizabeth Community 4.6company rating

    Patient service representative job in Warwick, RI

    Job Description Home Care Biller Part Time | Days | 32 hours per week | On site in Warwick, RI Pay rates between $25-27 per hour + Generous Benefits Package The Home Care Biller is responsible for preparation and collecting of Medicare and HMO receivables. Responsible for researching and responding to Medicare and HMO payment discrepancies. Responsibilities for a Home Care Biller: Obtain bills and related documentation for all HMO claims paid different from billed amount. Call HMO on discrepancies. Maintain the spreadsheet to track HMO balances due. Document conversations with HMO on spreadsheet. Obtain and track all required authorizations for services, communicate with the clinical team for information. Serves as a resource to administration, clinical, and scheduling staff regarding third-party reimbursable services. Respond to third party customer inquiries. Reconcile customer accounts. Facilitate collections. Process Medicare billing, transmit RAP's and final bills, post adjustments to A/R. Attend meetings related to receivable issues. Responsible for understanding and implementing changes. Exhibit excellent verbal and written communication skills. Demonstrate a high degree of commitment to customer service and provision of quality care. Act as a backup to payroll during absences. Verify all insurance and coinsurance with Medicare for Medicare and HMO cases prior to admission. Qualifications for a Home Care Biller: High School Diploma. 3 or more years of experience working in a business office in the healthcare field. Experience with Medicare billing. Proficiency with billing software and accounts receivable principles and protocols. Proficient using MS Outlook, Excel and MatrixCare. What does Saint Elizabeth Community offer employees? Our holistic benefit options encompass your Health and Wellbeing, your individual and family needs, your professional growth and more by including: Competitive pay Flexible Scheduling Options High quality and low-cost Health, Dental and Vision coverage: Blue Cross Blue Shield Health Insurance & Delta Dental Insurance offered for employees working 20+ hours/week 403B Employer Contribution Plan Tuition Assistance and Student Loan Reimbursement Career advancement & training opportunities to support individual employee goals Childcare Reimbursement Program Employee Referral Bonus EAP, Life Insurance, and more! Why choose Saint Elizabeth Community? We are a non-profit, independent, locally owned and operated community, providing quality care since 1882 to older adults and people with physical disabilities. With our mission of caring, we are committed to supporting our community with compassionate and innovative care! Saint Elizabeth Community includes 7 beautifully maintained Rhode Island locations offering apartments for Independent Seniors, Home Care Services, Adult Day Centers, affordable Assisted Living, Skilled Nursing, Rehabilitation, and more! - Trusted Care Since 1882! - EEOC - We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
    $25-27 hourly 5d ago
  • Patient Service Specialist

    Opportunitiesconcentra

    Patient service representative job in Providence, RI

    Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience. Responsibilities Greet patients and visitors Communicate wait times to patients and direct them accordingly Obtain authorization, as needed, to process patients for services Check in patients using appropriate patient management system Explain all required forms to patients and ensure proper completion of all paperwork Answer incoming telephone lines and direct the caller accordingly Contact patients regarding appointment reminders, rescheduling, or cancellations. Check out patients in appropriate patient management system and distribute records File paperwork, medical records, and correspondence Maintain inventory of office supplies and printed forms Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms Follow HIPAA guidelines and safety rules Attend center staff meetings Participate in initial and ongoing training as required Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group Assist Center Operations Director or other leader in managing daily administrative functions Assist in maintaining a neat, clean, and orderly appearance throughout the facility Use employer reporting tool to scan and distribute employer results and paperwork Review clinician transcriptions and enter applicable charges via internal charge entry system. Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education Level: High School Diploma or GED Job-Related Experience 6 months to 1 year Working knowledge of state-specific occupational medicine requirements preferred Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Demonstrated effective communication and interaction with employers, patients, providers, and other employees Demonstrated ability to maintain working relationship with all levels of employees Demonstrated excellent customer service skills Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications Ability to perform all aspects of front office operations Drive to achieve or exceed established service standards Additional Data 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off & Extended Illness Days Offered Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts This position is eligible to earn a base compensation rate in the state range of $18.14 to $23.58 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority. External candidates: submit your application on concentra.com/careers Current colleagues: visit the internal career portal on the main page of MyConcentra to apply Center Achievement Bonuses This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. Concentra is an Equal Opportunity Employer, including disability/veterans Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.
    $18.1-23.6 hourly Auto-Apply 4d ago
  • Scheduling Specialist

    RTX Corporation

    Patient service representative job in Portsmouth, RI

    **Country:** United States of America ** Onsite **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance **Security Clearance Type:** DoD Clearance: Confidential **Security Clearance Status:** Active and existing security clearance required after day 1 At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. Raytheon has an opening for a Scheduling Specialist at our Portsmouth, RI facility within the Global Interconnect value stream. The successful candidate has experience with Material Requirements Planning (MRP) systems in a manufacturing environment and utilizes data-driven decision making to enable effective material and workforce forecasting. This role requires successful daily interaction with cross functional teams, programs, and business units to maintain and meet organizational goals and objectives. These groups include program, planning, production control, operations, quality, and manufacturing/test/design engineering. You will be responsible for creating and maintaining execution plans to meet critical customer deadlines with supply chain strategies and financial targets. **What You Will Do** + Managing a high visibility, high mix area + Material Availability Analysis, Tracking, and Reporting. Manage Kit Readiness including working with cross-functional team in BOM, Material Master, Process Engineering, Operations, and Document Control + Provide production floor support including replacement part management, shop floor material staging, Work in Progress (WIP) movement through shared resource areas, completion of units in shop floor and MRP system, delivery to next step (inventory or shipment), and meeting MRP schedule. + This will be an onsite role in our Portsmouth, RI location. **Qualifications You Must Have** + Typically requires a University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field. + Experience to include planning, scheduling, production control, supply chain, manufacturing, operations, finance, project management or a related field. **Qualifications We Prefer** + Experience with MRP, Special program access, ERP + Experience in Material and Inventory Control-type systems such as Kanban, SMI, Continuous Flow Manufacturing + Experience utilizing lean manufacturing concepts + Experience with MS Office 365 (Word, Excel, Power Point and Outlook) **What We Offer** + Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. **Learn More & Apply Now!** + **Please consider the following role type definition as you apply for this role.** + **Onsite:** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. + **Location Info and/or Links:** + **Portsmouth RI:** ********************************************************* + **Clearance Information:** This position requires a security clearance. **DCSA Consolidated Adjudication Services (DCSA CAS)** , an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************ **_As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._** The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._ **Privacy Policy and Terms:** Click on this link (******************************************************** to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
    $34k-55k yearly est. 7d ago
  • Scheduling Specialist

    RTX

    Patient service representative job in Portsmouth, RI

    Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Confidential Security Clearance Status: Active and existing security clearance required after day 1 At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. Raytheon has an opening for a Scheduling Specialist at our Portsmouth, RI facility within the Global Interconnect value stream. The successful candidate has experience with Material Requirements Planning (MRP) systems in a manufacturing environment and utilizes data-driven decision making to enable effective material and workforce forecasting. This role requires successful daily interaction with cross functional teams, programs, and business units to maintain and meet organizational goals and objectives. These groups include program, planning, production control, operations, quality, and manufacturing/test/design engineering. You will be responsible for creating and maintaining execution plans to meet critical customer deadlines with supply chain strategies and financial targets. What You Will Do Managing a high visibility, high mix area Material Availability Analysis, Tracking, and Reporting. Manage Kit Readiness including working with cross-functional team in BOM, Material Master, Process Engineering, Operations, and Document Control Provide production floor support including replacement part management, shop floor material staging, Work in Progress (WIP) movement through shared resource areas, completion of units in shop floor and MRP system, delivery to next step (inventory or shipment), and meeting MRP schedule. This will be an onsite role in our Portsmouth, RI location. Qualifications You Must Have Typically requires a University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field. Experience to include planning, scheduling, production control, supply chain, manufacturing, operations, finance, project management or a related field. Qualifications We Prefer Experience with MRP, Special program access, ERP Experience in Material and Inventory Control-type systems such as Kanban, SMI, Continuous Flow Manufacturing Experience utilizing lean manufacturing concepts Experience with MS Office 365 (Word, Excel, Power Point and Outlook) What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Learn More & Apply Now! Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Location Info and/or Links: Portsmouth RI: ********************************************************* Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************ As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $34k-55k yearly est. Auto-Apply 9d ago
  • Patient Service Representative Dental

    Thundermist Health 3.1company rating

    Patient service representative job in South Kingstown, RI

    Job Title: Patient Service Representative Reports to: Dental Practice Manager Department: Dental FLSA Status: Non-Exempt Job Grade: 4 General Responsibilities: The Dental Patient Service Representative is responsible for welcoming and assisting patients with; scheduling of appointments, taking charge of all aspects of registering the patient, answering all incoming calls, collecting charges, taking complete and accurate messages, and documenting appropriately. Takes complete and accurate messages, schedules appointments, takes charge of all aspects of registering patients, answers all incoming calls, collects charges for the office visit. Qualifications: Required Qualifications: Accurate data entry skills Excellent communication skills Minimum High School diploma or associate degree Preferred Qualifications: Medical terminology, diagnosis coding and billing procedure knowledge Experience with dental insurance and payment collections. Candidates who do not meet all of the preferred qualifications are encouraged to apply. Significant Job Functions: Prepares patient records for dental visits, Verifies dental insurance and Patient copays due at the dental visit. Responsible for complete and accurate data entry of all information which includes patient registration, encounter billing information and changes in insurance information. Correctly identifies appropriateness of appointment scheduling. Confirmation calls Responsible for assisting in answering all incoming calls, taking accurate messages. Collects payments, obtains referrals to specialist and schedules upcoming appointments when necessary. Provides reports of daily productivity, daily collection to the Practice Manager Physical Effort/ Environment: General office environment. Must be able to operate PC, answer multiple incoming. telephone lines, take accurate written messages, verify all insurance coverages and files. Moderate physical activity, walking, standing, sitting, bending, and stretching. Duties are performed on site. Work Schedule Demands: Part Time 20 Hours As determined with department hiring needs. Must be available for overtime, including nights and weekends when necessary. Communication Skills: Must have exemplary customer service skills, including professional telephone manners in conjunction with excellent oral communication ability for all levels of client interaction. Confidentiality of Information: Thundermist is dedicated in securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply to state and federal guidelines in accessing sensitive information. The incumbent must apply strict confidentiality. ADA & EEOC Statement: Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $30k-33k yearly est. 19d ago
  • Patient Care Coordinator

    Highbar Physical Therapy

    Patient service representative job in Providence, RI

    Highbar Physical Therapy is Hiring! Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We've evolved our name to reflect the standard of care we've always provided and demonstrate how we are different. We bring together the science of musculoskeletal health with the art of individualized care, consistently delivering life-changing outcomes for our patients. Join us as a Patient Care Coordinator! The Patient Care Coordinator (PCC) is an integral part of the clinical team - they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties. What You'll Do: Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes. Greets and directs patients, vendors and visitors of the clinic. Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment. Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation. Collects co-payments from patients, clearly documenting payment transactions on a written receipt. Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference. Assists therapists with faxing patient information to medical offices as requested. Maintains a general understanding of insurances, including how to read benefit eligibility. Explains benefit details to patients including authorization requirements, copays, and deductibles. Initiates appropriate collection activity in accordance with company policies and procedures. Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential. Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner. Qualifications: High school diploma or general education degree (GED) Two to three years of related experience and/or training Associate degree in healthcare administration or a related field of study preferred Compensation Package: Starting at $18/hour, with compensation adjusted based on experience, skills, and role alignment We also offer a comprehensive benefits package including Medical, Dental & Vision; 401(k); voluntary disability and life insurance options; Fitness & Wellness program; paid holidays and paid time off; flexible work hours; community volunteer opportunities, and more. Take the next step in your career with Highbar Physical Therapy - Apply today! More About Us:We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals. Highbar is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.
    $18 hourly Auto-Apply 3d ago
  • Patient Care Coordinator

    Highbar Inc.

    Patient service representative job in Providence, RI

    Highbar Physical Therapy is Hiring! Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We've evolved our name to reflect the standard of care we've always provided and demonstrate how we are different. We bring together the science of musculoskeletal health with the art of individualized care, consistently delivering life-changing outcomes for our patients. Join us as a Patient Care Coordinator! The Patient Care Coordinator (PCC) is an integral part of the clinical team - they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties. What You'll Do: * Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes. * Greets and directs patients, vendors and visitors of the clinic. * Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment. * Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation. * Collects co-payments from patients, clearly documenting payment transactions on a written receipt. * Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference. * Assists therapists with faxing patient information to medical offices as requested. * Maintains a general understanding of insurances, including how to read benefit eligibility. * Explains benefit details to patients including authorization requirements, copays, and deductibles. * Initiates appropriate collection activity in accordance with company policies and procedures. * Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential. * Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner. Qualifications: * High school diploma or general education degree (GED) * Two to three years of related experience and/or training * Associate degree in healthcare administration or a related field of study preferred Compensation Package: * Starting at $18/hour, with compensation adjusted based on experience, skills, and role alignment * We also offer a comprehensive benefits package including Medical, Dental & Vision; 401(k); voluntary disability and life insurance options; Fitness & Wellness program; paid holidays and paid time off; flexible work hours; community volunteer opportunities, and more. Take the next step in your career with Highbar Physical Therapy - Apply today! More About Us: We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals. Highbar is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.
    $18 hourly 3d ago
  • Patient Care Coordinator, Coventry Eye Care & Associates

    Essilorluxottica

    Patient service representative job in Coventry, RI

    Requisition ID: 913519 Store #: JZ0001 TeamVision Zone 1 Position:Full-TimeTotal Rewards: Benefits/Incentive Information Coventry Eye Care & Associates has provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development. Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone. Our Practice is a part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.GENERAL FUNCTION This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community. MAJOR DUTIES & RESPONSIBILITIES Greets patients without delay. Promptly answers the telephone in a friendly and courteous manner. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone. Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays. Facilitates reminder calls to patients for appointment confirmation and order pickup notification. Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims. Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies. Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA. Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage. Ensures all office systems are maintained. Maintains a safe working environment for all team members and patients. Maintains operations by following policies and procedures, reporting needed changes. Contributes to team effort by accomplishing related tasks as needed. Works weekends and evenings in support of the business needs (varies by location). Adheres to attendance and daily time keeping requirements. Adheres to all company policies and procedures. Consistently maintains proper dress code. Performs other administrative responsibilities as assinged by Practice Manager or as business needs. BASIC QUALIFICATIONS High School graduate or equivalent 2+ years of office experience in a healthcare setting Strong customer service skills (internal and external) Strong communicator and listener Problem solving ability Organization skills PREFERRED QUALIFICATIONS Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications Basic knowledge of services, products, vision insurance plans/coverage and office operations Strong interpersonal skills Pay Range: - This posting is for an existing vacancy within our business. This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. .job Title{ display:none !important; } Nearest Major Market: Providence Nearest Secondary Market: Rhode Island Job Segment: Patient Care, Nursing, Medical, Ophthalmic, Optometry, Healthcare
    $17k-41k yearly est. Easy Apply 2d ago
  • Care Coordinator (Medical Receptionist/PSR)

    Confluent Health

    Patient service representative job in Woonsocket, RI

    Pappas OPT Physical and Hand Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our team! * Salary: ~$18-$18.50/HR How Pappas Supports You: * Competitive salary Employee-centric work culture from the top, down! * Medical, dental, vision, STD, LTD insurances * Generous PTO * 401(k) Employer Matching * Free Life Insurance * Parental Perks! * And more! Responsibilities You'll Achieve Success By: * Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service. * Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care. * Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation. * Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment. Qualifications Requirements: * High School Diploma/GED required * Basic office and customer service skills * Previous experience in a similar role desired but not required
    $18-18.5 hourly Auto-Apply 29d ago
  • WtX Account Management

    Kanadevia Inova

    Patient service representative job in Burrillville, RI

    Kanadevia Inova (KVI) is a global market leader in energy from waste (EfW) and renewable gas. KVI acts as an engineering, procurement and construction contractor and project developer, delivering complete turnkey plants and system solutions for thermal and biological EfW recovery. KVI's Service Group combines its own research and development with comprehensive manufacturing and erection capabilities to support our clients throughout the entire life cycle of their plant. The Account Manager is responsible for developing and maintaining strong relationships with customers while ensuring the timely and cost-effective sales & execution of service activities such as annual outages, shutdowns, spare parts, and overhauls. This role also includes driving sales of Categories 4 (mechanical retrofit projects), 5 (MRO services), 6 (Spare Parts), and 8 (Digital) service works, expanding business opportunities within these categories. Acting as the single point of contact for customers, the Account Manager coordinates with WtX Regional Management, subcontractors, and internal teams to deliver high-quality service execution. The role focuses on increasing share-of-wallet, driving long-term relationships, and ensuring commercial success. Sales & Customer Relationship Management: Drive sales of Category 4, 5, 6, and 8 service works, expanding business opportunities. Identify and pursue new business opportunities to increase share-of-wallet with assigned customers. Act as the primary point of contact for customers, building and maintaining strong relationships. Conduct customer visits, i and sales presentations to assess needs and offer solutions. Lead contract negotiations and manage service agreements to ensure long-term partnerships. Stay informed about market trends, industry conditions, and competitor activities to drive sales strategy. Service Execution & Project Coordination: Oversee the planning and execution of service projects, including outages, shutdowns, and overhauls. Ensure projects are completed on time, within budget, and meet quality and safety standards. Coordinate personnel, tools, documentation, and time schedules to ensure seamless execution. Work closely with Field Service and Technical Service, Warehouse & Procurement, Finance, etc. to support timely project delivery. Monitor financial performance, track costs, and manage milestone-based invoicing. Proactively identify risks and implement solutions to mitigate delays or cost overruns. Compliance & Collaboration: Ensure strict adherence to QHSE (Quality, Health, Safety, and Environment) standards, internal policies, and external regulations. Document lessons learned from completed projects to refine and optimize future service execution. Analyze project performance metrics and implement best practices for operational excellence. Work closely with Field Service and Technical Service, other RSCs, BL WtX, BL Spare Parts, Pools, and Support Functions to ensure alignment and optimize service delivery. Key Performance Indicators (KPIs): Customer satisfaction and retention. On-time and within budget project execution. Increase in service contracts and overall revenue. Efficiency in cost tracking, invoicing, and contract execution. Achievement of Order Intake (OI), Contribution Margin (CM), and Net Sales targets. Operational efficiency and risk management in outages and shutdowns Qualifications Qualifications & Experiences: Bachelor Degree in Mechanical, Process, or Electro-Mechanical OR Business Degree with strong technical affinity. 5+ years in service-related positions such as project manager or services sales, preferably in Power Plants, or Waste-to-Energy Environment. Proven coordination experience in project and service execution. Strong knowledge of WtX (Waste-to-Energy) technology, local regulations, and service operations. Expertise in contract management, negotiations, and financial planning. Hands-on experience in budgeting, cost estimation, and revenue forecasting. Strong communication and influencing skills, with an ability to lead cross-functional teams. Experience with working in a matrix organization. Proficient in ERP (preferably IFS), Microsoft Office, and project management tools. Fluent in the local language and english, another language is a plus. Personal Attributes: Strong awareness of QHSE (Quality, Health, Safety, and Environment) management system and commitment to safe work practices. Customer-focused, proactive, and adaptable. Excellent communication and interpersonal skills. Self-motivated and organized with strong prioritization abilities. Collaborative team player with creative problem-solving skills . Willingness to travel within the designated region (20-40%). This is indicative and not exhaustive. The Employee's duties and responsibilities may evolve according to the Company's needs, in line with his skills and qualifications Additional Information We Offer: Responsible challenge with diversified field of activity Team-oriented working atmosphere in an international Company Personal development opportunities through own Inova Academy Opportunity to gain an insight into various technical disciplines Excellent employment conditions Attractive working place (central, good transport links) Modern infrastructure Physical Demands: Frequently required to talk or hear, sit, use hands to finger, handle or feel, reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Working Conditions: Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The noise level in the work environment is usually moderate. Statement regarding individuals with disabilities: In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate the physical and mental limitations of an employee or an applicant. However, no accommodations will be made which may pose serious health safety or environmental risks to the employee or others or which impose undue hardships on the organization. Statement regarding Equal Employment Opportunity Equal Opportunity Employer, all applicants will be considered for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation or status with regard to public assistance. Note: This job description is not intended to fully and completely describe all duties of the position. Other duties not specifically described herein may be required from time-to-time or as required. For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.
    $47k-86k yearly est. 60d+ ago
  • Patient Information Representative

    EPBH Emma Pendleton Bradley Hospital

    Patient service representative job in Rhode Island

    SUMMARY: Under the general supervision and according to established procedures, welcomes visitors, provides accurate directions, responds to telephone inquires, and accesses computer for patient information. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Greets patients, guests, visitors, and provides accurate directions to all areas of the hospital complex. Responds to telephone requests for patient information. Preserves confidentiality of patient information. Performs a variety of routine clerical duties maintaining department records indicating patients' and visitors' status, location and phone extension. Maintains limited number of operational statistics. Operates computer terminal in order to access computer records. Issues courtesy coupons to clergy. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: High School Graduate. Excellent interpersonal skills. Computer competency. Some medical terminology helpful. Excellent telephone and customer service skills. EXPERIENCE: Two years job related experience. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Exposed to normal patient care environment with frequent standing, walking, and sitting. SUPERVISORY RESPONSIBILITY: None. Pay Range: - Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903 Work Type: Sunday through Saturdays every other weekend and g=holiday as needed. 12 hour shift 3 days per week 7Am until 7:30 PM Work Shift: Day Driving Required: No Union: International Brotherhood Teamsters
    $29k-36k yearly est. Auto-Apply 60d+ ago

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Top 8 Patient Service Representative companies in RI

  1. Brown University

  2. Thundermist Health Center

  3. Wood River Health Svc

  4. Brightspring Health Services

  5. Providence Community Health Centers

  6. Res-Care Premier

  7. Brown Health Medical Group

  8. PCHC

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