Patient service representative jobs in Rochester, NY - 262 jobs

Job Description Responsibilities *Shift differential offered for evening hours* Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Greet and register patients in a friendly and service-oriented manner. Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation. Collect and log all co-pays and fees Answer/transfer incoming phone calls. Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary. Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed. Coordinate with the back-office staff for timely and effective care of patients Demonstrates competency regarding the need to safeguard patient property and Patient Health Information. Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements. Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals. Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers. Demonstrates respect for patient boundaries and cultural sensitivities during all interactions. Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting. Demonstrates ability to establish, nurture, and maintain cooperative working relationships. You Are: Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service To Ensure Success In This Role, You Must Have: High School Diploma or GED Intermediate to advanced computer skills Strong multitasking and communication skills Experience providing exceptional customer service Medical terminology knowledge and recent medical/radiology office experience is preferred. We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family.

The Care Coordinator II for the Reinvesting in Youth Program is responsible for the delivery of coordinated care to meet the needs of youth and their families at risk of or actively involved in the Juvenile Justice System. This position works within a team-based setting to assure overall needs of the client are met in support of preventing, reducing, or eliminating involvement with the Juvenile Justice System. This will be a full-time (40 hours) position. The schedule is primarily Monday-Friday, 10:00am-6:00pm, but flexibility for some evening and weekend hours is required based on client need. This will be a primarily mobile role based out of our 1 Mustard St office in Rochester, NY. Note that mileage in a personal vehicle is eligible for a generous reimbursement. Essential Job functions Coordinate multiple aspects of the youth's and/or families' care. Assess the youth and/or family's needs and strengths while continuing to support development of the individual service plan in collaboration with the youth and family(ies), and/or multi-disciplinary treatment team. Implement strength-based service plan including community based visits/home visits and assessments, identifying and coordinating collateral resources, recognizing gaps and needs, assessing results, and communicating with the multi-disciplinary treatment team. Utilize experience, education, age-specific knowledge and cultural competence in order to assess and support youth and/or families to achieve positive outcomes. Coordinate and deliver psychoeducational training for youth and/or families and groups in a variety of settings based on identified needs. Meet with youth individually to assess and teach skill development and report on their progress. May organize and facilitate skill-based groups for youth. Develop, maintain and update all required documentation in a timely manner utilizing effective written and oral communication. Provide or arrange for transportation of youth and/or families to and from medical, behavioral health, or other treatment related appointments as needed. May be assigned to lead projects or mentor program staff. While this job description covers many aspects of the role, employees may be required to perform other duties as assigned. Education & Experience Bachelor's degree required. Minimum 18 months of relevant experience required. SPECIAL REQUIREMENTS Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards. Knowledge, Skills & Abilities In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, and Optimizes Decision Making, the following occupational competencies must be demonstrated: Ability to understand and adhere to all federal, state, and local statutes, regulatory agency standards and Hillside policies Ability to de-escalate and manage crisis situations both in-person and by phone Ability to deliver psychoeducational training Ability to work collaboratively as part of a multi-disciplinary treatment team Ability to work through a series of issues using independent judgment Ability to be independent and self-directed Physical Demands & Work Environment Must be able to work a variable scheduling including evenings and weekends The following daily physical demands are required: Sitting (up to 6 hours) Occasional standing (up to 2 hour) Occasional walking (up to 2.5 hours) Driving (several times a week up to 6 hours) Continuous balancing (up to 8 hours) Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours) Weekly lifting up to 10-15 lbs. on a daily basis Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.) Occasional exposure to dust, fumes, gases, chemicals, or smoke is apparent Ability to change positions as needed SPECIAL CONSIDERATIONS While Hillside is a restraint free environment, there may be times in a “life or limb” situation, that staff may be required to physically restrain clients weighing between 50 lbs. and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary. $21.50 Minimum pay rate, $31.00 Maximum pay rate, based on experience. This pay rate may include a Regional and/or Department premium.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Work Shift: UR - Day (United States of America) Range: UR URCA 204 H Compensation Range: $18.50 - $24.98 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: URMC's Outpatient Ambulatory Care team is seeking Outpatient Access Specialists as we continue to grow our Flex/Float team. Working at different medical offices across UR Medicine, these Front Desk Associates interact with patients and perform essential tasks in the office like patient welcome and registration, scheduling appointments, and entering patient data. Our work is focused on: Customer Service: When patients have questions, Outpatient Access Specialists are the front-line problem solvers and determine the appropriate solution or direction for the patient. Communication: Outpatient Access Specialists coordinate appointments to other clinic sites, follow-up on missed appointments and cancellations; schedule interpreters and transportation to support patient needs. Teamwork: Providing a warm patient hand-off to providers and other clinic staff; supporting front office colleagues with their tasks. Accuracy: Ensuring all patient forms, demographic and financial information is accurate and up-to-date; reconciling patient registration information, visit and billing errors; also maintaining accurate provider schedules. The ideal candidate for an Outpatient Access Specialist brings at least one year of customer service or administrative/office experience. A customer service oriented approach, the ability to collaborate, and communicate, effectively is essential. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Benefits: Paid Holidays Sick Time Vacation Time Health insurance As a FASTSIGNS Customer Service Representative/Admin, you will be the initial contact with current customers as well as prospective customers. You will work with customers in numerous ways such as email, telephone, in-person in our FASTSIGNS Center. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will also receive some hands-on experience to familiarize yourself with the materials needed and the production process. You would also assist in the materials management process, which may include ordering of materials as requested, keep the Point of Sale System material costs up to date and exploring cost saving options for materials available in the industry. You will be involved in team meetings and be intimately involved in the success of the FASTSIGNS Center. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Compensation: $19.00 - $21.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Job Title: Patient Care Coordinator Salary: $17.50 - $20.50 per hour commensurate with experience Employment: This is a full-time position. Days and hours of work are Monday through Friday during business hours. Evening work may be required as job duties demand. Summary/Objective: The Patient Care Coordinator provides various supports to ensure the smooth and compliant operation of clinic services. Required Education and Experience: High School Diploma or GED. Previous experience, education and/or training preferred to include knowledge of and proficient use of computers, office equipment, phone systems and electronic health records. Ability to comply with professional standards of conduct, including pleasant speaking voice and courteous manner as well as the ability to meet the demands of the position. Additional Eligibility Qualifications: None Essential Functions: Imparts agency philosophy of “Equal Opportunity, Independence and Realization of Individual Potential” to children, families, program staff and community resources. Maintains confidentiality of information relating to individuals and their families in accordance with agency policy. Answers telephones, takes messages and refers calls to the appropriate person. Communicates effectively with staff, service providers, individuals, caregivers, family members, and the community. Completes assigned copying, scanning, mailings, and faxing within and outside of the Electronic Health Record System. Maintains Clinic Consumer Charts: Enters information into Electronic Health Record system efficiently and in a timely manner. Understands the system and ensures electronic filing to ensure proper organization of electronic records. Scans/Files all clinic documentation in a timely and efficient manner ensuring compliance with regulatory requirements, prepares new charts for consumers being admitted, routinely purges charts, and audits charts of consumers being discharged. Deactivates charts within Electronic Health Record System when discharged entirely and purges paper charts as needed. Responsible for management of Annual Scripts, 2-way Release Authorization documentation, and obtaining appropriate consumer/guardian signatures. HH Only - Completes Clinic Medicaid eligibility for E-paces accurately and in a timely manner between the 16th and 30th of each month and maintains a list of all Medicaid verification lists in chronological order. Collaborates with Clinic Supervisor to ensure to query NGS Connex to verify Medicare Eligibility. Ensures that 90-day Medicaid re-certifications are completed in a timely manner including maintenance of a 90-day tracking spreadsheet, accurate cover sheets, and MD signature verification through approved electronic or paper methods. Gives feedback to supervisor or Director as to efficacy. Responsible for Intake Paperwork Processing, fielding intake-related documentation questions, preparing and sending intake packets to potential individuals, obtaining initial scripts for service and ensuring that all intake information is completed in a timely manner. Prepares all psychiatric charts from intake and including any necessary electronic record data entry to charts. HH Only - Prepares documentation for the Medical Director's review and assist the Medical Director with obligations including but not limited to scheduling employee physicals and patient annual medical assessments. Ensures accuracy in the monthly billing and prepares for submission to appropriate insurance companies in a timely and accurate manner. (May include charge entry for Article 16 & Article 28 Clinical services) Reviews remittances and post payments from insurance companies to appropriate claims. Generates monthly patient statements and processes their payments. Investigates claim denials and re-submits for processing in accordance with applicable regulations and insurance company requirements. Performs insurance verifications for clients in the Article 16 and Article 28 Clinics. Assists with any additional tasks as needed. Receives guidance from the Clinic Billing Supervisor. Achieves program goals by performing additional duties at the discretion of the Clinic Supervisor and Director. Participates in Clinic/Finance Department meetings. Participates in conferences, workshops and in-service training as needed or recommended to enhance job skills and personal growth and development. Adheres to agency's policies and procedures as well as department guidelines. Maintains professional demeanor. Provides primary coverage for front desk, as needed at any of the clinic locations. Participates in agency committees as asked or as needed. Maintains current schedules for all therapists and other providers in the Electronic Health Record System. Update Schedule templates as needed and work within scheduling modules appropriately. Adheres to agency's policies and procedures as well as department guidelines. Competency Requirements: Client focus Ability to accept responsibility. Communication Proficiency Time Management and Organizational skills Collaboration Skills Personal Effectiveness/Credibility Flexibility Ethical conduct Problem Solving/Analysis. Business Acumen Supervisory Responsibility: None. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit or stand and occasionally walk, bend, use hands to finger, handle or feel; and reach with hands and arms. The employee must occasionally lift and/or move objects up to 30 pounds and occasionally push or pull objects up to 100 pounds. Travel: Travel is primarily local during the business day but employee will be expected to work at any of our partner agencies. Some out-of-the-area and overnight travel may be expected. Comprehensive benefit plan including but not limited to: Affordable Medical / Dental / Vision Insurance 17 Days Paid Time Off (PTO) Paid Sick Time 9 Paid Holidays Matching 403(b) and/or ROTH Retirement Plan Additional Insurance Offerings - Specified Disease Insurance w/ Cancer Rider, Accident Insurance, Identity Theft Protection Employer Paid Health Reimbursement Arrangement (HRA) Employer paid Life Insurance, Short-term and Long-term Disability Insurance Tuition Reimbursement plus a 25% Tuition Discount for benefit-eligible Employees and Family Members at Roberts Wesleyan College The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, internal equity, and location. EEO Statement: The agencies are equal opportunity employers. We do not discriminate against employees or applicants in the hiring, promotion, compensation, placement, termination, layoff, recall, transfer, leaves of absence or any other term or condition of employment on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran, domestic violence victim status, prior arrest and conviction records or any other protected category in accordance with applicable federal, state and local laws.

Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically

ABOUT RTS ACCESS: RTS Access provides a complementary service, also known as "paratransit service," to the RTS fixed route system. This form of transportation is available to those customers with disabilities who are unable to utilize the RTS fixed route system for all or some of their transportation needs. OVERVIEW: The RTS Access Scheduler plays a critical role within the RTS Access Operation. The primary responsibility of this position is to assist RTS Access customers with their transportation needs in a way that uses RTS Access resources in the most efficient manner. Work involves the use of a computerized scheduling system. The Scheduler is responsible for making decisions related to established processes and procedures while using their judgement to efficiently and effectively negotiate and research the most appropriate trips for customers. This position also addresses customer inquiries regarding RTS Access services, resolves customer complaints, and provides general information over the telephone as necessary. The Scheduler must feel comfortable using computer systems/software. Work is performed under the direct supervision of the Director of Paratransit Services. COMPENSATION: $19.50 per hour WORK SCHEDULE: Part Time Hours: Saturday & Sunday 8:00 AM to 1:00 PM, Tuesday & Wednesday 8:00 AM to 5:00 PM. RTS Access operates seven days a week, 364 days per year; therefore, employees must be able to work flexible hours and varied days, including weekends and holidays. This is a Union environment in association with the Teamsters, Local 118. ESSENTIAL FUNCTIONS: Provide excellent customer service in trip reservations. Be proficient in the use of the scheduling software to identify and negotiate the most suitable options for customers in an efficient manner. Collect all necessary trip information for curb-to-curb services and reasonable modifications. Schedule trip requests; negotiate requested times when necessary and appropriate. Resolve ride scheduling conflicts and address booking issues by working with dispatchers as necessary. Make necessary changes to contact information, fare/rider type, and other important field entries. Makes scheduling adjustments where necessary to minimize service disruptions. Use GPS tracking software to locate vehicles. Ascertain passenger information, i.e., name, address, origin, destination, time requested, aide assistance, return trip information, etc. Review manifests during off-peak phone hours to ensure efficient runs. Use good judgment, be patient and efficient when negotiating rides with customers. Additional duties as assigned (may include surveying customers or working on special projects). QUALIFICATIONS: A minimum of two (2) years of customer service experience, required A minimum of one (1) year of call center experience, required High school diploma or GED required Must be proficient with computers Strong knowledge of maps, navigation, and geographic layouts Familiarity with Monroe County (roads, landmarks, neighborhoods and boundaries) KNOWLEDGE, SKILLS, AND ABILITIES: Excellent customer service skills; customer focused. Ability to effectively use a personal computer and all software utilized by the department including, but not limited to, Trapeze and Google Maps; willingness to learn new systems and programs. Ability to handle multiple tasks accurately and effectively. Excellent communication and interpersonal skills including the ability to establish and maintain positive working relationships with team members. Ability to exhibit a professional, courteous demeanor. Ability to work in a diverse environment. Strong verbal and written communication skills. Strong organizational skills. Strong time management skills; ability to manage multiple projects simultaneously. Ability to focus under pressure. Attentive to detail. Ability to work independently and within a team. Ability to take direction, correction, and offer suggestions. Familiarity with city and ability to read and understand maps. PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit while using hands to finger, handle, or feel objects, tools, or controls. The employee is frequently required to talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate. ADDITIONAL INFORMATION: Rochester Genesee Regional Transportation Authority (RGRTA) is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship and/or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic under applicable federal or state law. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

Job Description IVIRMA North America network of state-of-the-art fertility clinics is currently seeking hard-working, reliable and motivated people for our front desk role with Boston IVF of Rochester, NY. The Front Desk/Patient Services Coordinator will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. This is a full-time position Monday - Friday 8:00am-4:00pm The Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patient's visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive practice image to our patients. Essential Functions and Accountabilities: Welcomes and greets all patients and visitors. Comforts patients by anticipating their anxieties and answering their questions. Follows provider appointment templates and guides patients through their visit. Assesses schedule conflicts and problems with recommendations for solutions. Collects payments as required; works with Finance to ensure all insurance information is entered and up to date. Works closely with patient's care team to coordinate total patient care. Processes medical records requests. Handles administrative tasks such as filing, sorting faxes, and answering phones. Schedules and confirms appointments. Works with other departments to ensure the office is in excellent condition. Supports office by ordering supplies and maintaining the front desk and waiting room areas. Academic Training: High School Diploma or equivalent (GED) - required Associate's degree - a plus Area: Administrative Management or other related field Position Requirements/Experience: 1+ years practical experience working in a similar position Experience in a patient-facing role - preferred Experience working in medical/healthcare industry 2+ years practical experience working in a customer service setting Technical Skills: Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required. Experience with medical office software program(s) (EMR's) preferred. IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. (This may not be offered for temporary employment) Medical, Dental, Vision Insurance Options Retirement 401K Plan Paid Time Off & Paid Holidays Company Paid: Life Insurance & Long-Term Disability & AD&D Flexible Spending Accounts Employee Assistance Program Tuition Reimbursement About IVIRMA Global: IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: *********************** & *********************** EEO “IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.” Monday - Friday 8:00am-4:00pm

IVIRMA North America network of state-of-the-art fertility clinics is currently seeking hard-working, reliable and motivated people for our front desk role with Boston IVF of Rochester, NY. The Front Desk/Patient Services Coordinator will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. This is a full-time position Monday - Friday 8:00am-4:00pm The Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patient's visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive practice image to our patients. Essential Functions and Accountabilities: Welcomes and greets all patients and visitors. Comforts patients by anticipating their anxieties and answering their questions. Follows provider appointment templates and guides patients through their visit. Assesses schedule conflicts and problems with recommendations for solutions. Collects payments as required; works with Finance to ensure all insurance information is entered and up to date. Works closely with patient's care team to coordinate total patient care. Processes medical records requests. Handles administrative tasks such as filing, sorting faxes, and answering phones. Schedules and confirms appointments. Works with other departments to ensure the office is in excellent condition. Supports office by ordering supplies and maintaining the front desk and waiting room areas. Academic Training: High School Diploma or equivalent (GED) - required Associate's degree - a plus Area: Administrative Management or other related field Position Requirements/Experience: 1+ years practical experience working in a similar position Experience in a patient-facing role - preferred Experience working in medical/healthcare industry 2+ years practical experience working in a customer service setting Technical Skills: Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required. Experience with medical office software program(s) (EMR's) preferred. IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. (This may not be offered for temporary employment) Medical, Dental, Vision Insurance Options Retirement 401K Plan Paid Time Off & Paid Holidays Company Paid: Life Insurance & Long-Term Disability & AD&D Flexible Spending Accounts Employee Assistance Program Tuition Reimbursement About IVIRMA Global: IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: *********************** & *********************** EEO “IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.” Monday - Friday 8:00am-4:00pm

Care Coordinator Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their fu ture. JOB TITLE: Care Coordinator 80; Pay commensurate with education and experience $20-$30 FSLA: Non Exempt; DEPARTMENT/PROGRAM: Tuckahoe SUPERVISOR: Associate Director JOB SUMMARY: Under the general direction of the Clinical Supervisor, the Care Coordinator works closely with youth and families from the first day of admission until they are discharged and connected to community providers. The Care Coordinator has consistent engagement with the Tuckahoe team, youth, family, clinical team, school, and community providers/resources. The Care Coordinator regularly assesses the youth's and family's needs and strengths, engages the youth and family in the treatment process, and completes all appropriate referrals. An integral component to this position is the ability to track and complete all documentation in a timely manner. The Care Coordinator also has the ability to facilitate a weekly DBT group within the program. The Care Coordinator will carry out all job responsibilities with fidelity and accountability and adhere to the mission and goals of the agency. ESSENTIAL FUNCTIONS: Exercises full compliance with the Agency's Code of Conduct, all Agency Policies and Procedures. Maintains confidentiality and security for all client and staff related materials and/or records. Provides individual and group supervision and accounts for all youth in care at all times. Obtains/maintains TCI certification. Employs approved crisis prevention/intervention techniques utilizing TCI best-practice. Documents all SER/CIs and participates in supervisory reviews with TCI Post Crisis Response. Supervises medications as prescribed, reports medical problems and follows medical directions. Upholds all rules and structure within the residence. Provides a safe environment for youth and staff utilizing the Sanctuary model. Exercises full compliance with Agency code of conduct, all Agency policies and procedures and Federal and State laws and regulations. Participates in on-going training, staff development and individual supervision provided by the Program and/or Agency. Attends required scheduled trainings. (Non-Violence, Social Responsibility) Provides linkage/referral to community resources for social, recreational, housing/basic needs, mental health, etc. Completes CANS assessment tool, which guides the treatment planning process. Demonstrates, promotes and practices diversity, equity and inclusion in relation to clients and staff through respect and understanding achieved through training, individual supervision and Agency cultural activities. Develops relationships with each client to promote healthy growth and development. Completes service delivery documentation within required timeframes and submits progress notes to the Social Worker. Maintains daily logs for each client. Documents all client/family contacts and assumes responsibility for maintaining clinical records in accordance with Agency Standards. Applies and recertifies youth's Medicaid, Social Security and SNAP. Enrolls and discharges youth from the OMH CAIRS system. Maintains physician authorizations in appropriate timeframe. Completes consents as needed, and annually Directs clients in the daily routine (program) of the residence. Implements treatment methods and directives of each individual client. Sets behavioral limits for clients within the structure of the residence and out in the community. Transports clients to activities and medical appointments. Provides advocacy and case management with educational programs, mental health providers, legal system and other service providers. Remains reasonably available to fill in for emergencies and/or staff illnesses. Acts as the school liaison, registers all new clients, maintains daily contact with school and attends all CSE and school meetings. Attends, and participates in the treatment team process. Participates in the cleaning and upkeep of the group home; reports repairs to Program Manager. Manages the environment and coordinates Villa staff, clients, families and representatives of community resources. Facilitates relationships with community resources, (i.e. job, school, etc.) in order to monitor behavioral and social progress of the clients in the residence. Completes OMH school district notifications. COMPETENCIES: Leading Self Character and Courage (Integrity and Trust) Leading Others Customer Focus Leading the Organization Commitment to Diversity, Inclusion, Justice and Equity MINIMUM QUALIFICATIONS: EDUCATION: Bachelor's degree in human service-related field required. MSW/LMSW eligible preferred. EXPERIENCE: One year experience working with children directly or equivalent. SPECIAL SKILLS: Child care, group management, household management, facilitating recreation and leisure activities, directing daily routines, communication and documentation, interpersonal and teamwork. Valid NYS license in good standing PHYSICAL REQUIREMENTS: The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing; Must be able to perform a variety of household tasks, climb stairs, move throughout the cottage or group home, work cooperatively in a team environment and quickly respond to emergencies. This position requires successful completion of Therapeutic Crisis Intervention (TCI) training, which includes a written test and demonstration of the competency to perform physical restraints, as specified by the program and regulatory body. Additionally, staff must successfully complete all required TCI refreshers in order to maintain continued employment. The physical demands described here are representative of those that must be met by an employee to successfully complete Therapeutic Crisis Intervention Training: the ability to drop repeatedly to knees, twist and turn, exert oneself physically at an intense level, and support another adult's weight. Position also requires employee to transport clients utilizing an agency vehicle.

Job Title: Part-Time Medical Staff Scheduler Company: WorkFit Medical Staffing Schedule: Part-Time | [Hours per week / flexibility if applicable] Staffing WorkFit Medical Staffing is a trusted healthcare staffing partner committed to delivering reliable, compassionate, and high-quality medical professionals to the facilities we serve. We pride ourselves on strong relationships, responsive service, and a team-driven approach that supports both our healthcare professionals and our client partners. Position Summary WorkFit Medical Staffing is seeking a detail-oriented and dependable Part-Time Medical Staff Scheduler to support our daily staffing operations. This role is essential to ensuring our clients are fully staffed while maintaining a positive and professional experience for our healthcare professionals. The ideal candidate is organized, responsive, and thrives in a fast-paced healthcare staffing environment. Key Responsibilities Create, manage, and maintain schedules for medical professionals across assigned client facilities. Ensure shifts are fully staffed in accordance with client contracts, coverage needs, and compliance requirements. Communicate schedule assignments, changes, and urgent coverage needs to staff in a timely manner. Respond to last-minute call-offs, shift changes, and staffing shortages. Maintain accurate scheduling records, including attendance, call-offs, and shift adjustments. Collaborate with WorkFit recruiters, operations, and client contacts to anticipate staffing needs. Verify staff availability, credentials, and compliance prior to scheduling. Utilize scheduling software and internal systems to track coverage and staffing activity. Provide excellent customer service to both healthcare professionals and client facilities. Qualifications High school diploma or equivalent required; associate's degree or higher preferred. Previous experience in healthcare staffing, medical scheduling, or workforce coordination preferred. Strong organizational skills with exceptional attention to detail. Ability to manage multiple priorities in a fast-paced, time-sensitive environment. Excellent verbal and written communication skills. Proficiency with scheduling software and Microsoft Office or Google Workspace. Ability to handle confidential information with professionalism and discretion. Flexibility to assist with evenings, weekends, or urgent coverage needs as required. Preferred Experience Scheduling experience within a nurse staffing or healthcare agency. Familiarity with healthcare compliance, credentialing, and onboarding processes. Strong problem-solving skills and a calm, solutions-oriented approach. Why Join WorkFit Medical Staffing Flexible part-time schedule Supportive, collaborative team culture Opportunity to make a meaningful impact on patient care through staffing Competitive hourly compensation

Schedule: Full time - flexible between 8am - 8pm, weekends required. Must be able to travel to our 3 urgent care locations (Canandaigua, Newark, Farmington) Main Function: Provides outstanding service to all patients, visitors, and internal and external customers. Demonstrates a positive and professional image at all times. Ensures that accurate demographic and insurance information is received and verified to ensure timely billing and proper reimbursement. Collects co-payments, deductibles, and self-pay deposits at the time of service. Provide uninsured/ underinsured patients with Thompson Health's Sliding Fee Application. Must follow all Federal and State regulations associated with the registration process. Requirements An energetic individual that demonstrates knowledge of customer service is required. Secretarial experience with strong organizational skills is required. Medical background is recommended. Computer knowledge and skills, including but not limited to McKesson and Microsoft Office products, are preferred. Education: A high school Diploma or GED is required. Associate's Degree preferred. Medical terminology is desired. Experience: Excellent history of public/ patient relations and strong communication skills are required. 2-3 years of previous secretary/ clerical medical office experience desired. Pay Range: $17.85 - $22.05 per hour Starting Pay: Based on Experience Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.

Schweiger Dermatology Group is one of the leading dermatology practices in the country with over 570 healthcare providers and over 170 offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger Dermatology Group provides medical, cosmetic, and surgical dermatology services with over 1.5 million patient visits annually. Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members. Schweiger Dermatology Group has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger Dermatology Group has also received Great Place to Work certification. To learn more, click here. Schweiger Dermatology Group's Ultimate Employee Experience: * Multiple office locations, find an opportunity near your home * Positive work environment with the tools to need to do your job and grow * Full time employees (30+ hours per week) are eligible for: * Medical (TeleHeath included), HSA/FSA, Dental, Vision on 1st of the month after hire date * 401K after 30 days of employment * Your birthday is an additional personal holiday * Company Sponsored Short Term Disability * Pre-tax savings available for public transit commuters * Part-time employees (less than 30 hours) are eligible for: * Dental and Vision on 1st of the month after date of hire * 401K after 30 days of employment * Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services Job Summary: Full-Time Patient Coordinator at our Rochester and Canandaigua Offices. The Patient Coordinator executes all front office duties and provides support to patients, providers, and support staff. Open to no experience but has an interest in healthcare, teamwork experience, and detail oriented with a flexible schedule. Schedule: Full time, 30+ hours. Availability Monday through Friday with rotating Saturdays within operating hours of 7a-7:30p. Open Flexibility to help cover in a team environment is needed. Hourly Pay Range: $16-20 Patient Coordinator/Medical Receptionist: * Proficiently and efficiently handle all incoming phone calls, scheduling-related tasks and online leads in a timely and knowledgeable fashion while creating a positive phone call experience for each caller. * Promote a professional and welcoming atmosphere to enhance quality of service and care offered to patients and for respective provider(s) * Understand provider to patient flow and anticipate provider's next steps to the best of their ability * Perform inventory responsibilities and stocking of supplies and equipment as requested * Attend all in-house training and continued education opportunities Qualifications: * Healthcare Experience is required. * Medical Receptionist Experience preferred. * Experience using EMR software and patient scheduling systems preferred. * Must be computer savvy and familiar with Microsoft Word, Excel and Outlook. * Strong communication, interpersonal, and organizational skills. * Excellent patient relation and customer services skills. * Must be professional, reliable and dedicated employee. * Prefer prior experience working in a dermatology / medical environment preferred. * Open availability to work during weekdays and weekends. Schweiger Dermatology Group, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law. Schweiger Dermatology Group does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.

Med-Scribe, Inc. is a staffing agency that has been recruiting top talent within the healthcare Industry for over 35 years! We are a small, local company, dedicated to matching candidates to the right opportunities! We are partnering with a reputable healthcare organization to add a detail-oriented Insurance Verification Specialist to their team. This temp-to-hire position involves verifying patient insurance coverage and benefits before procedures to prevent claim denials. Responsibilities include: confirming eligibility, authorizations, and financial estimates, as well as communicating with patients about coverage, deductibles, and co-pays. Additional related duties may be assigned. Salary: $24/hour Hours: Full-time, Monday through Friday, 7:30 AM - 4:00 PM Location: Brighton, NY (onsite)

You've always wanted to work with Dogs?? Ruff Day Resort is looking for a Caregiver to join our team. The Caregiver is responsible for the physical care and emotional support of our canine guests who stay for the day, week or month with us. Supervising playtime and cleaning will be main responsibilities. This job does not start till January 6th. You must be available to continue working into the summer. The ideal candidate must be able to care for our guests and their property with dignity, patience, compassion, and respect. This person will encourage and remain empathetic to the guests and their people at all times. Responsibilities: Cleaning - Provide housekeeping, cleaning and sanitation of our facility is very important to the well being of our guests. Attention to detail is a must. Feeding and assist with medications. Prepare meals, trim nails and giving baths are all a part of the job. Personal services could include toileting, bathing, feeding and grooming. Companionship - Provide companionship by stimulating, exercising, encouraging and assisting our guests with group play, individual play, bedtime stories, tuck in and comfort and playtime. Playgroup supervisor - Provide a safe and fun place for our canine friends to play. Requirements: High school diploma preferred Multitasking abilities Must be able to complete a Criminal Background report. Ability to lift up to 50 pounds at a time Minimum 18 hours per week of hours starting time is 6 am! Ability to reach, bend, kneel and stand for (sometimes) a long period of time Ability to move quickly Social Media proficient Cell Phone is required Weekends and Holidays are shared responsibilities About Ruff Day Resort: Ruff Day is a canine organization dedicated to providing a safe and fun home away from home. Our employees enjoy a work culture that promotes integrity. Ruff Day Resort benefits include Health care, paid time off, paid training, continuing education, professional development. Location: Webster, NY

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for the implementation of Memory Care Program points of distinction while promoting and integrating the mission and philosophy of Senior Lifestyle Corporation. The Memory Care Coordinator is responsible for supporting compliance with all community policies and procedures and applicable state regulations as they apply to Memory Care. The Memory Care Coordinator will be the process champion to implement and oversee the Memory Care points of distinction established in the areas of Embrace Wellness, Embrace Enrichment, Embrace Creativity, Embrace Connection, Embrace Challenge and Embrace Teamwork. Job Description Promote the company's Embrace philosophy in all aspects of his/her role for residents, families and staff. Implement and oversee the six unique pillars of Embrace. Daily oversight of the operations in the Memory Care area in partnership with the Memory Care Director and Health and Wellness team. Lead high-quality innovative programs in Memory Care. This is the positions primary focus. Person will personally lead a minimum of 5-7 programs per day. Assist in planning, coordinating, and evaluating resident activities. Encourage resident participation in programs. Provide education, training, and hands on support to community staff in partnership with the community managers. Implement and monitor programs and process to promote excellence in programming while maintaining a high level of resident/family/staff satisfaction in a fiscally responsible manner. Qualifications Level of Formal Education: Associate's Degree preferred Area of Study: Social Work, Recreation Therapy, Psychology, or a related field. Years of Experience: 1-3+ years Type of Experience: Alzheimer's/Dementia Care, Senior Recreation Programming, and Management Special Certifications: Activity Director Certified, Certified Dementia Practitioner, or Therapeutic Recreation Assistant. Language Skills: Acceptable fluency in English in order to perform job duties and speak, read, write, and communicate with supervisors, coworkers, residents, and applicable third parties. Skills and Ability: Proven Leadership experience. Personal Attributes: Demonstrated experience with innovative, person-centered programming Additional Information Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Work Shift: UR - Day (United States of America) Range: Compensation Range: $18.50 - $24.98 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: GENERAL PURPOSE: Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May act as a resource to new staff. ESSENTIAL FUNCTIONS - Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients' special needs, and monitors reception area to ensure patient needs are met. Provides interaction of warm hand-off to registration and insurance management (RIM). Updates patients regarding waiting time for the provider every 15 minutes. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Ensures cleanliness and order in the waiting room/lobby. - Collects patient demographic and financial information in an efficient, customer-oriented manner. Asks specific questions of patient to verify information accuracy to establish a billable account. Enters information into electronic medical record (EMR) and patient access and revenue cycle system. Requests patient e-mail address for confirmation purposes. Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc. - Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient's needs, and ensures patient satisfaction with visit prior to discharge from the area. Prints After Visit Summary (AVS) at check-out when appropriate, uses two patient identifiers to ensure provision of the summary to the correct patient. May assist with provider template changes. Collects patient co-pays, prepares end of day deposits and reconciles any discrepancies. - Answers phone in a timely and courteous manner. Manages incoming clinic calls and sorts calls to various providers. Opens telephone encounter in EMR when speaking with patients. Ensures routing of encounter in EMR to the appropriate staff/provider. Coordinates outgoing calls related to major functions above. Provides information to patients to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages. - Edits and corrects registration errors and completes missing registration data. Assists in charge reconciliation process. Ensures accuracy of patient schedules. Identifies ways to reduce follow-up, repetitive, or corrective work. Manages multiple processes in EMR, including messaging in In Basket and referral work queue processing, which is part of the patient legal medical record, therefore, ensures accurate and concise information is entered. - Assesses the urgency of a situation and determines appropriate routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver. - May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc. Competencies must be verified by clinical staff before performance of any of these duties. - Other duties as assigned. MINIMUM EDUCATION & EXPERIENCE - High School diploma and 1 year related experience in an administrative office or customer service field required or - Completion of Vision Care 1,2,3 courses required - Or equivalent combination of education and experience KNOWLEDGE, SKILLS AND ABILITIES - Medical terminology experience preferred - Demonstrated ability to word process documents and enter data into a database preferred - Demonstrates the ICARE values to patient, families and staff preferred - Demonstrated skills related to achievement of customer satisfaction preferred - Ability to act as a resource to less experienced staff preferred LICENSES AND CERTIFICATIONS The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Job Description Care Coordinator Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their fu ture. JOB TITLE: Care Coordinator 80; Pay commensurate with education and experience $20-$30 FSLA: Non Exempt; DEPARTMENT/PROGRAM: Tuckahoe SUPERVISOR: Associate Director JOB SUMMARY: Under the general direction of the Clinical Supervisor, the Care Coordinator works closely with youth and families from the first day of admission until they are discharged and connected to community providers. The Care Coordinator has consistent engagement with the Tuckahoe team, youth, family, clinical team, school, and community providers/resources. The Care Coordinator regularly assesses the youth's and family's needs and strengths, engages the youth and family in the treatment process, and completes all appropriate referrals. An integral component to this position is the ability to track and complete all documentation in a timely manner. The Care Coordinator also has the ability to facilitate a weekly DBT group within the program. The Care Coordinator will carry out all job responsibilities with fidelity and accountability and adhere to the mission and goals of the agency. ESSENTIAL FUNCTIONS: Exercises full compliance with the Agency's Code of Conduct, all Agency Policies and Procedures. Maintains confidentiality and security for all client and staff related materials and/or records. Provides individual and group supervision and accounts for all youth in care at all times. Obtains/maintains TCI certification. Employs approved crisis prevention/intervention techniques utilizing TCI best-practice. Documents all SER/CIs and participates in supervisory reviews with TCI Post Crisis Response. Supervises medications as prescribed, reports medical problems and follows medical directions. Upholds all rules and structure within the residence. Provides a safe environment for youth and staff utilizing the Sanctuary model. Exercises full compliance with Agency code of conduct, all Agency policies and procedures and Federal and State laws and regulations. Participates in on-going training, staff development and individual supervision provided by the Program and/or Agency. Attends required scheduled trainings. (Non-Violence, Social Responsibility) Provides linkage/referral to community resources for social, recreational, housing/basic needs, mental health, etc. Completes CANS assessment tool, which guides the treatment planning process. Demonstrates, promotes and practices diversity, equity and inclusion in relation to clients and staff through respect and understanding achieved through training, individual supervision and Agency cultural activities. Develops relationships with each client to promote healthy growth and development. Completes service delivery documentation within required timeframes and submits progress notes to the Social Worker. Maintains daily logs for each client. Documents all client/family contacts and assumes responsibility for maintaining clinical records in accordance with Agency Standards. Applies and recertifies youth's Medicaid, Social Security and SNAP. Enrolls and discharges youth from the OMH CAIRS system. Maintains physician authorizations in appropriate timeframe. Completes consents as needed, and annually Directs clients in the daily routine (program) of the residence. Implements treatment methods and directives of each individual client. Sets behavioral limits for clients within the structure of the residence and out in the community. Transports clients to activities and medical appointments. Provides advocacy and case management with educational programs, mental health providers, legal system and other service providers. Remains reasonably available to fill in for emergencies and/or staff illnesses. Acts as the school liaison, registers all new clients, maintains daily contact with school and attends all CSE and school meetings. Attends, and participates in the treatment team process. Participates in the cleaning and upkeep of the group home; reports repairs to Program Manager. Manages the environment and coordinates Villa staff, clients, families and representatives of community resources. Facilitates relationships with community resources, (i.e. job, school, etc.) in order to monitor behavioral and social progress of the clients in the residence. Completes OMH school district notifications. COMPETENCIES: Leading Self Character and Courage (Integrity and Trust) Leading Others Customer Focus Leading the Organization Commitment to Diversity, Inclusion, Justice and Equity MINIMUM QUALIFICATIONS: EDUCATION: Bachelor's degree in human service-related field required. MSW/LMSW eligible preferred. EXPERIENCE: One year experience working with children directly or equivalent. SPECIAL SKILLS: Child care, group management, household management, facilitating recreation and leisure activities, directing daily routines, communication and documentation, interpersonal and teamwork. Valid NYS license in good standing PHYSICAL REQUIREMENTS: The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing; Must be able to perform a variety of household tasks, climb stairs, move throughout the cottage or group home, work cooperatively in a team environment and quickly respond to emergencies. This position requires successful completion of Therapeutic Crisis Intervention (TCI) training, which includes a written test and demonstration of the competency to perform physical restraints, as specified by the program and regulatory body. Additionally, staff must successfully complete all required TCI refreshers in order to maintain continued employment. The physical demands described here are representative of those that must be met by an employee to successfully complete Therapeutic Crisis Intervention Training: the ability to drop repeatedly to knees, twist and turn, exert oneself physically at an intense level, and support another adult's weight. Position also requires employee to transport clients utilizing an agency vehicle.

Schedule: Full time - Must be able to work day, evenings, nights, weekends and holidays Main Function: Provides outstanding service to all patients, visitors, and internal and external customers. Demonstrates a positive and professional image at all times. Ensures that accurate demographic and insurance information is received and verified to ensure timely billing and proper reimbursement. Collects co-payments, deductibles, and self-pay deposits at the time of service. Provide uninsured/ underinsured patients with Thompson Health's Sliding Fee Application. Must follow all Federal and State regulations associated with the registration process. Requirements An energetic individual that demonstrates knowledge of customer service is required. Secretarial experience with strong organizational skills is required. Medical background is recommended. Computer knowledge and skills, including but not limited to McKesson and Microsoft Office products, are preferred. Education: A high school Diploma or GED is required. Associate's Degree preferred. Medical terminology is desired. Experience: Excellent history of public/ patient relations and strong communication skills are required. 2-3 years of previous secretary/ clerical medical office experience desired. Pay Range: $17.00 - $21.00 per hour Starting Pay: Based on Experience Thompson Health is an EOE encouraging women, minorities, individuals with disabilities and veterans to apply.