Patient service representative jobs in Rogers, AR

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page. Closing Date: 12/21/2025 Type of Position: Clinical Staff - Nursing Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): * Health: Medical, Dental and Vision plans available for qualifying staff and family * Holiday, Vacation and Sick Leave * Education discount for staff and dependents (undergraduate only) * Retirement: Up to 10% matched contribution from UAMS * Basic Life Insurance up to $50,000 * Career Training and Educational Opportunities * Merchant Discounts * Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at ***********************. Department: ICE | MUSL NWA Van Asche Access Department's Website: Summary of Job Duties: We are looking for a proactive, detail-oriented individual to join our Ortho Clinical Administration team as a Patient Representative. The Patient Representative at UAMS Ortho Clinic plays a vital role in patient scheduling, financial counseling, and revenue cycle management, operating under general supervision. Key responsibilities include advising patients on their financial obligations, connecting them with sponsoring agencies, and ensuring adherence to financial policies. The role also involves managing high-risk pre-certifications, developing strategies to prevent denials, and generating reports to maintain financial accuracy. Additionally, the Patient Representative ensures precise record-keeping, collaborates with insurance providers, and handles billing inquiries. This position contributes to improving the clinic's operational efficiency and enhances patient satisfaction. If you are experienced in financial counseling and revenue cycle management, we encourage you to apply and help us deliver exceptional care to our patients. This posting will be used to fill multiple vacancies that will support UAMS Ortho Clinic locations in Northwest Arkansas, including Fayetteville, Lowell, and Bentonville. Qualifications: Minimum Qualifications: * High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling. Knowledge, Skills & Abilities: * Ability to follow oral instructions, read, and write. * Computer/basic keyboard skills, telephone etiquette skills, * General knowledge of office machines, including printers and scanners. * Excellent customer service skills. * Understanding of financial counseling and revenue cycle management. * Ability to manage high-risk pre-certifications and develop denial avoidance strategies. * Proficiency in producing and analyzing financial reports to ensure accuracy. * Detail-oriented and patient-focused, with experience in financial counseling and revenue cycle functions. Preferred Qualifications: * Bachelor's degree in Business, Healthcare, or related OR Associates Degree plus two (2) years of experience in customer service, call center, business office administration, medical office registration, billing, or scheduling Additional Information: Key Responsibilities: * Customer Service - Meets, greets and assists the public, answers telephones in a professional and friendly manner. Demonstrates effective communication skills. Communicates accurate and complete information, maintains strict confidentiality. Demonstrates positive working relationships with co-workers, management team, and ancillary departments. Follows the Circle of Excellence Guidelines. Promotes guest relations by offering frequently to assist other employees when needed. Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements. Consistently utilizes communication devices and keeps accurate records as required. Demonstrates effective service recovery skills. * Check-In & Out/Scheduling Procedures - Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients, conducts pre-registration of patients as needed, inputs and/or updates accurate patient information. Process walk-in's, create new patient charts, access systems for orders, work patient portal and maintains tracker board for multiple departments. Schedule surgeries and/or tests. Issues school/work excuses, send out no show letters, take patient photos for centricity. Responsible for blocking schedules in PHS as appropriate. * Insurance Verification/Benefit Explanation -Conducts insurance verification and benefit explanation by running eligibility on patients, perform ABN completion. Conducts authorizations and pre-certifications, tracks pre-authorizations maintains referrals. Enters benefit and authorization information input PCT. Obtains OON waiver and coordinates completion of OON wavers. * Reports (Medical & Maintenance) -This position must also maintain initial plane of care (signatures, etc.), and is responsible for inputting daily and monthly statistics and communication any medical records issues. This position will be responsible for various maintenance reports i.e. bogies, work denials, open encounter, laser arc reports, cancelled clinic reports, working in coming and outgoing referrals within the clinic. * POS Collections & Patient Counseling -Collects and post payments and issues receipts. Responsible for reconciliation/management change fund. Responsible for reconciliation of daily deposit & batch POS dollars, and must complete deposit agreement. Counsels patients on any and all related financial information i.e. hospital discounts and reviewing Medicaid screening. Monitors patient balances using the matrix payment method. This position is also responsible for pre-counsel patient regarding the payment expectations for service. * Professional Development - Attends required training and/or in-services. Attends staff meetings and participates in the orientation and/or training of new staff. Participates in annual educational needs assessment. Maintains required job skill competencies and completes skill assessment annually. Completes and maintains documentation of continuing education hours annually. * May perform other duties as assigned Salary Information: Commensurate with education and experience. Required Documents to Apply: Resume Optional Documents: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Proof of Veteran Status Special Instructions to Applicants: Recruitment Contact Information: Please contact *********************** for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site ***************************************** Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting Frequent Physical Activity: Lifting, Standing, Talking, Walking Occasional Physical Activity: Grasping, Kneeling, Pulling, Pushing, Reaching, Stooping Benefits Eligible: Yes