Patient service representative jobs in San Juan, PR - 25 jobs

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Western Digital 4.4
Patient service representative job in San Juan, PR
** At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that-our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital , WD and WD_BLACK Professional brands. We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world's biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future. Today's exceptional challenges require your unique skills. Together, we can build the future of data storage. **Job Description** ESSENTIAL DUTIES AND RESPONSIBILITIES + Work cross-functionally between Technical Support, Supply Chain, Pricing, Legal, and Product Marketing organizations within company to meet customers' needs + Manage the relationship with the account - including contract manufacturers, distributors, and end customer + Drive customer revenue and shipments to the goals of the account and company + Manage the internal and external communication regarding the account, making sure there is alignment and consistency within WD and externally to the customer Is available, responsive, and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc - even if after normal business hours. + Coordinate customer pricing and rebate communication, and ensure correct rebates are paid on time to the customers + Manage the product lifecycle by account: product list, product roadmap, product launch, qualification, End of Life Schedule and host various technology and business meetings on weekly & quarterly basis + Manage meeting preparation, including creating pre-meeting document and scheduling pre-meeting for internal review and alignment prior to facing the customer + Manage meeting logistics including travel for customer engagements Map customer relationships and identify areas for improvement Manage historical and current revenue, PB, and unit shipment data for the account **Qualifications** REQUIRED + Bachelor's degree in a related field + 5-7 years of account management experience or equivalent experience. + Understand market conditions and how they affect WD and the customer + Understand the customer legal contracts and terms in place + Understand the supply chain process from WD to the end customer, identify areas of concern as they arise, and escalate when necessary SKILLS + Exceptional customer service and communication skills, with the ability to explain complex technical concepts to all levels of users. + Strong problem-solving and analytical skills. + Proven troubleshooting skills in customer-facing environments. + Strong desire and ability to learn new products and technologies. **Additional Information** Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal (************************************************************************************** " poster. Our pay transparency policy is available here (*********************************************************************************************** . Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Based on our experience, we anticipate that the application deadline will be 1/16/2025 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline. \#LI-VV1 **Compensation & Benefits Details** + An employee's pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. + The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future. + If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned. + You will be eligible to be considered for bonuses under **either** Western Digital's Short Term Incentive Plan ("STI Plan") or the Sales Incentive Plan ("SIP") which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital's Standard Terms and Conditions for Restricted Stock Unit Awards. + We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan. + **Note:** No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Notice To Candidates:** Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline (******************************************************************** or email ****************** .
$24k-42k yearly est. 33d ago

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Construction Scheduler - PR
Slsco 3.9
Patient service representative job in San Juan, PR
Job Description The construction scheduler develops, maintains, and updates project timelines to ensure projects are completed on schedule. Key duties include creating detailed project schedules using software like Primavera P6 or Microsoft Project, coordinating with project managers and contractors, monitoring progress, identifying potential delays, and reporting on schedule performance. The main goal in this position is to keep projects on track, within budget, and on time. Essential Duties and Responsibilities: Schedule creation and management: Develop and maintain detailed project schedules from start to finish using scheduling software. Coordination: Work with project managers, contractors, subcontractors, and suppliers to align timelines and resources. Progress monitoring: Track project progress against the schedule and adjust plans as needed to avoid delays. Risk identification: Identify potential scheduling conflicts and risks and develop mitigation strategies. Reporting: Prepare and present reports on schedule performance to stakeholders and leadership teams. Resource allocation: Ensure the proper allocation of labor, materials, and equipment. Communication: Maintain clear and consistent communication with all project teams regarding schedule updates and changes. Compliance: Ensure compliance with safety regulations and project standards. Other administrative duties as assigned. Position Requirements: Proficiency with scheduling software like Primavera P6 and Microsoft Project. Strong knowledge of construction processes. Familiarity with scheduling methods like the Critical Path Method (CPM) and Gantt charts. Excellent organizational, analytical, and problem-solving skills. Strong communication and collaboration skills. Desired Skills: Experience in construction management or a related field is often preferred. Physical Demands: Use of manual dexterity, tactile, visual, and audio acuity. Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands. Occasional lifting (up to 40 pounds). Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Affirmative Action/EEO Statement SLS Caribe LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without discrimination because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability status, protected veteran status, or any other federal, state, or local protected class.
$27k-56k yearly est. 14d ago
Patient Liaison - (Patient Recruitment) - Bilingual required (English/Spanish)
Alcanza Clinical Research
Patient service representative job in San Juan, PR
Department Operations Employment Type Full Time Location FDI Clinical Research - San Juan Workplace type Onsite Reporting To Michelle Echeandia Key Responsibilities Skills, Knowledge and Expertise Benefits About Alcanza Clinical Research Alcanza Clinical Research (“Alcanza”) is a national, collaborative network of clinical research sites, founded on the mission to accelerate the development of new therapies by reducing barriers to clinical research participation for all. We conduct research on dozens of conditions in several therapeutic areas including psychiatry, neurology, dermatology, and infectious disease. Our work is important to the patients who participate, the scientists who develop these new therapies, and the entire medical community. Because all approved medications require clinical trials, the impact of your work is exponential, reaching many thousands of future patients and improving their quality of life. Alcanza is a culturally competent organization. We treat each other with dignity, creating an environment where all individuals feel welcome, heard, and respected for their unique perspectives and aspirations. We put considerable effort into finding exceptional employees who mirror the values most important to us: Inclusive, Impactful, Compassionate, and Determined. Alcanza Clinical Research is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, marital status, veteran status, disability, sexual orientation, gender identity or expression, genetic information, or any other category protected by law. We recognize that diversity and inclusion is a driving force in the success of our company.
$25k-34k yearly est. 60d+ ago
Parts Representative
Ricardo Caballero Auto 4.4
Patient service representative job in Coamo, PR
The person in this position acts as the main contact between the parts department of Ricardo Caballero Grupo Automatize and the different suppliers, and supplies the parts needs to the service department, as well as with retail and wholesale customers in the sale of parts and accessories for cars under the MITSUBISHI brand. He carries out all part transactions such as sale, shipping, receipt, return, among others. Responsibilities: Executes work assigned by the Parts & Service Manager. Inspects daily inventory and ensures that there is always an inventory of all parts to meet customer and service department needs. Keeps a record of the part or accessory orders placed and identifies in the system who owns each one and coordinates the delivery with the client or the appointment with the advisor. Keep the areas assigned to store parts clean, orderly and in good condition. Create new areas as needed and not have pieces on the floor that obstruct the passage. In charge of performing “Scrapping” and complying with the standard. Is responsible for keeping parts in the assigned area properly organized. Dispatch parts to the customer through the counter and to the workshop through the workshop window. Promote the installation of parts sold over the counter and refer it to the Service Advisor. Responsible for ordering parts complying with the standards of each brand. Estimates parts over the counter and for repairs in the workshop, whether warranty or paying customer, and will follow up on them. Ensure that you receive all the parts that are ordered and that they are in perfect condition. Responsible for communicating with the supplier when parts do not meet standards, or the ordered quantity is not received. Maintains contact with suppliers for order status or part returns. Document all delivery of special tools to technicians. Know the MITSUBISHI brand parts policies and procedures manual to comply with the brand's standards, including obsolescence. Make efforts to get new clients, whether regular or wholesale. Work as a team providing support to colleagues. Participate in seminars and training courses, whether online or in person, and do your best to acquire new skills. Follows up with advisors on uninstalled parts in inventory. Carry out other activities if requested by your supervisor. Know Service Advisor processes and guarantees to cover if necessary. Requirements: High School Diploma Valid Driver's License required. Basic knowledge of the use of dangerous objects and the risks. Basic knowledge of vehicle diagnosis. Knowledge of physical inventory, obsolescence, parts movements. Basic knowledge of safety in the work area. Basic reading and writing skills to understand repair orders and document work performed or needed. Knowledge of MITSUBISHI brand vehicles preferably and everything related to the development of the parts department. Ability to lift boxes of merchandise. Knowledge of information systems. Good verbal and written communication Kind of position: Full time, Indefinite contract Benefits: Professional development training. Private medical insurance Uniform provided Christmas Bonus Schedule: From Monday to Saturday One day off during the week and on Sundays Job Location: Face-to-face employment *Equal Employment Opportunities
$16k-23k yearly est. Auto-Apply 19d ago
Customer Service Representative
Genpt
Patient service representative job in San Juan, PR
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • Partners with Account Representatives to ensure customer satisfaction. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • May handle customer returns. • Performs other duties as assigned. EDUCATION & EXPERIENCE: Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: • Reliability, organization, and attention to detail required. • Strong communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. • Product knowledge is preferred. COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
$13k-21k yearly est. Auto-Apply 59d ago
University Representative
Kevane Grant Thornton LLP
Patient service representative job in San Juan, PR
You can become a Kevane Grant Thornton University Representative. We are accepting resumes for our talent database. The University Representatives: Represent the firm in the campuses. Deliver the firm's key messages to the universities and identify talented candidates. Maintain a close relationship with the professors and student's organizations to promote the firm. Principal Function: The University Representative is responsible for assisting the Human Resources Department in increasing and improving the exposition of the Firm in their respective universities and throughout accounting students. The incumbent must demonstrate skills such as: leadership, ethical conduct, self-confidence, excellent interpersonal communication, and familiarization with the Firm environment. Educational Background: The incumbent must comply with the following requirements: Enrolled in a bachelor's degree program in accounting of any university and coursing his/her second year, preferably. Having a 3.30 GPA or more on a scale of 4.00. This average should be maintained during the years of studies. Active member of the Accounting Students Association. Fluent in English and Spanish, written and oral. Kevane Grant Thornton is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, sexual orientation, gender identity, gender expression, national origin, age, disability status, genetic information, military or veteran status or any other applicable legally protected considerations made unlawful by federal, state, or local laws.
$18k-28k yearly est. Auto-Apply 60d+ ago
Credentialing Specialists
Armada Ltd. 3.9
Patient service representative job in Ponce, PR
Job Description Type: Full Time Overtime Exempt: Yes Reports To: ARMADA HQ Travel Requirement: YES, nationwide to support onsite credentialing operations as mission needs require. Security Clearance Required: N/A *************CONTINGENT UPON AWARDING OF GOVERNMENT CONTRACT******** Credentialing Specialists will provide credentialing service and support to operate IRS credentialing sites utilizing the GSA scheduling tool to manage credentialing appointments, run reports through the USAccess system, and use credentialing equipment to conduct post issuance and enrollment activities. These duties and responsibilities include, but are not limited to the following: Duties & Responsibilities: The Credentialing Specialists shall: View, manage, and check daily appointments in time trade scheduling tool Credentialing Specialists shall perform enrollment and Issuance of Identification Cards to include PIV/Smart IDs, Access Cards, PAC Cards, issue and activate SmartID Cards, Perform Certificate Rekey, Pin Reset, and Card Update Credentialing Specialists shall perform card inventory and log cards on the Credential Inventory Tool (CIT) Store cards in a lockable container (file cabinet) Credentialing Specialists shall contact employees and contractors to schedule pick-up and activate SmartID Credentialing Specialists shall issue PAC Cards and Access Cards Issue Pocket Commission Credentials Collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destruction Credentialing Specialists shall keep a log of Cards issued and collected Perform Registrar and Activator duties as required Credentialing Specialists shall perform Card Custodian duties Credentialing Specialists shall mail SmartID Cards to Light Activation Kit Operators Applicant Communications regarding credential status Credentialing Specialists shall take photo, capture digital signatures, and assemble Pocket Commission inserts, and other ID Media duties as directed by ICAM Credentialing Specialists shall perform IRS credentialing functions and may be required to travel up to 40% of their annual work hours to support IRS credentialing and activation efforts. Short-term shiftwork to support the standard workday, night shift and weekend hours, shall be required Other duties as assigned. Knowledge, Skills, and Abilities (KSAs): Ability to complete required online credentialing training and maintain compliance with PIV-II SmartID credential requirements. Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures. Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require. Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs. Knowledge of PII handling and federal credentialing policies. Skill in managing daily credential operations, workstations and equipment. Strong customer service and communication skills. Skill in preparing and submitting daily site reports. Strong attention to detail and documentation accuracy. Ability to follow federal credentialing standards and procedures. Minimum/General Experience: Experience with or ability to complete USAccess Registrar and Activator training or a comparable credentialing program. Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures. Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require. Minimum Education: High School Diploma, or equivalent Disclaimer: The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at ****************** Special Notes: Relocation is not available for these jobs. ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.
$34k-49k yearly est. 26d ago
Customer Service Representative (CSR)
Adecco Us, Inc. 4.3
Patient service representative job in San Juan, PR
Adecco is assisting a local client recruiting for Customer Service Representative (CSR) opportunities. This is an excellent opportunity to join a winning culture and get your foot in the door with a leading healthcare organization that supports providers and improves access to care. If the Customer Service Representative (CSR) role sounds like something you would be interested in, and you meet the qualifications listed below, apply now! **Responsibilities for a Customer Service Representative (CSR) include but are not limited to:** + Answer incoming calls from healthcare providers (physician offices, clinics) and identify assistance needs related to benefits & eligibility, billing, payments, authorizations, and explanations of benefits + Provide customer service support via phone and live chat, including updates on member eligibility and claims status while validating state-specific requirements + Resolve provider inquiries on the first call by navigating multiple, complex computer systems to determine issue status and provide accurate responses + Deliver information in a professional and positive manner to build strong relationships with providers and their staff + Complete detailed documentation to track provider issues and support reporting on trends and outcomes **Candidates for the Customer Service Representative (CSR) must meet the following requirements to be considered:** + 1+ year of experience in an office, administrative, clerical, or customer service environment using phones and computers as primary tools + Proficiency with Microsoft Office and Windows-based computer applications, including the ability to learn new systems quickly + Fully bilingual in English and Spanish (required) + Ability to work 40 hours per week, Monday-Friday, within business hours of 8:00 AM - 9:00 PM (ATL), including flexibility for varying 8-hour shifts + Ability to work onsite in a temp-to-hire role + Availability to attend 12 weeks of mandatory training (no PTO permitted during training period) Preferred Qualifications: + Previous healthcare or health insurance experience **What's in this Customer Service Representative (CSR) position for you?** + Pay: $13.00 per hour + Shift: Monday-Friday | 8:00 AM - 9:00 PM (8-hour shifts within business hours) + Start Date: Monday, February 16 + Weekly paycheck + Dedicated Onboarding Specialist & Recruiter + Access to Adecco's Aspire Academy with thousands of free upskilling courses This Customer Service Representative (CSR) position is being recruited for by one of Adecco's Centralized Delivery Teams and not your local Branch. For instant consideration for this position and other opportunities with Adecco, apply today! **Pay Details:** $13.00 per hour Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance
$13 hourly 14d ago
Customer Service Representative (Call Center)
Worldnet Telecommunications LLC 4.1
Patient service representative job in Guaynabo, PR
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities. Attends all call types - from order status, billing balances and/or repair status. To create and maintain service documentations for a new service request, claim or technical situations using the systems assigned by the company. Orientation for a new services or rates plans. Perform outgoing calls to confirm completed service and repairs orders. Promote and develop the VISION of the company within the group. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. In charge of handling all external and internal Customer issues related to service via telephone calls, email or fax, analyze them using the operations systems and to reply any request with a time frame of 30 to 60 seconds. Maintain an average call monitoring percentage of no less than 85% (Satisfactory). Responsible to refer any situation to the right area/department using the operations systems provided. In charge to manage in excellence all the Customer calls following the VISION of the Company. Responsible of handling the assigned duties and follow the ongoing process according to the rules and procedures established in the Operations Department. Assist the Customer in billing, collections request, services orientation, order status. Handle customer calls of repairs, but not limited to, POTS, and SF services. Complete basic troubleshooting for POTS services. Responsible to realize outgoing calls to confirm service for repairs and service orders completed, provide status and testing. Responsible of reporting and escalating to the Specialist, Supervisor or Manager any unusual situation with the service identified while communicating and helping the Customer. Responsible of updating on a daily basis all the operations systems and related departments with the corresponding information and actions taken in a short, detailed and clear manner to facilitate reading and understanding. Responsible of processing investigations or special projects required by the Supervisor in the time frame indicated. Responsible of keeping the Call Center Area well attended all the time including supporting the team task when another customer representative is out of the office. Assist in training and orientation of the new employees. Support and inform other area/departments regarding the services issues. Performs all other duties as required. SUPERVISORY RESPONSIBILITIES This Job has no supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associates Degree and two years of call center/ customer service experience and/or training or equivalent combination of education and experience. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job requires the employee to sit, stand, and bend, and a normal range of hearing and vision. We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.
$14k-21k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Telemedik
Patient service representative job in Guaynabo, PR
Job Description: As a Customer Service Representative, you will be responsible for providing telephone guidance to clients and/or insured members, according to their requests and needs, ensuring first-contact resolution. You will play a key role in the service experience by offering professionalism, courtesy, and excellence. Essential Duties: Communicates with members by phone to provide information about their respective health insurance plan services. Offers guidance, support, and educational services on non-clinical matters related to the different plan coverages and promotions. Manages incoming calls and refers them to the appropriate resources based on the member's specific needs. Documents and records transactions, including details of inquiries and actions taken. Refers unresolved customer complaints to a supervisor or designated departments for further investigation. Supports other Contact Center projects. Conducts outbound phone interviews with members regarding services, satisfaction levels, and follow-up activities. Participates in training and development sessions. Ensures confidentiality and compliance with all applicable state and federal health call center regulations, including HIPAA and internal policies for handling confidential information. Immediately reports any Protected Health Information (PHI) exposure to the supervisor. Complies with core and functional trainings, as well as all procedures established by regulatory agencies, contractual requirements, and applicable certification standards (including but not limited to URAC). Requirements: Minimum of one (1) year of experience in Customer Service. Completed high school and/or university credits (preferred). Advanced knowledge of computer applications and/or Microsoft Office. Strong customer service orientation and commitment. Excellent verbal and written communication skills. Fast documentation and internet navigation skills. Availability for rotating shifts (including weekends/holidays), Monday to Sunday from 7:00 a.m. to 7:00 p.m. What are the benefits of joining our team as a Health Services Representative? Training in service, regulatory aspects, and healthcare. 24/7 Telemedicine service. Free employee health and wellness programs. Opportunities for growth and development. Contributing to the health and well-being of the population. Paid leave benefits. Position Type: Full-time or Part Time Work Location: Hybrid on site in Guaynabo, PR EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER (EEOC)
$13k-21k yearly est. Auto-Apply 6d ago
Customer Service Rep. - Insurance
Tpis
Patient service representative job in Carolina, PR
The Customer Service Representative is responsible for assisting customers and prospects with information about the company's products and services. They address and clarify any questions from beneficiaries who have concerns. Resolves service needs by following established operational processes and service guidelines and documents the services provided to ensure the continuity of offerings by the Service Center. ESSENTIAL FUNCTIONS: Handles and resolves service requests from customers and prospects, including inquiries about the eligibility of policyholders and dependents, cancellation letters, changes to Independent Practice Associations (IPAs) and Primary Care Physicians (PCPs), issuance of duplicate cards, coverage certifications, beneficiary value programs, utility collections, premium collections, and reimbursement requests, among others. Prepares coverage certifications and letters of non-covered services, among others, according to the policyholder's request. Maintains updated the database regarding policyholder demographics information in the systems. Registers visitors in the system and evaluates each member's service situation before interaction to identify areas that need improvement and to determine the appropriate course of action, adhering to established standards such as wait times, service quality, transaction accuracy, and error rates. Logs cases in the system or applications, works the cases received through the Customer Relationship Management (CRM) case referral tool, keeps customers informed of the status, and notifies them of the outcome of the request. Documents in the system the steps taken to complete the service cycle complying with documentation parameters and preparing transaction reports. Handles calls from the Call Center of the company's different lines of business received from members who have questions, concerns, or discomfort about complex situations regarding benefits, processes, and coverage, among others. Ensures that any service cycle is completed for calls that could not be resolved during the first contact or for which there was a commitment to follow up with the customer. Refers to the corresponding unit the complaints received from policyholders, following the established protocol. Receives, documents, solves, and/or channels service requests from other departments to support customer retention, ensuring a response is received. Support other departments by completing Health Risk Assessment (HRA) calls. JOB REQUIREMENTS: Education and Experience: High School Diploma. At least three (3) years of experience working in Customer Service areas, preferably in a Call Center in the Health Insurance Industry. Languages: Spanish - Intermediate (comprehensive, writing and verbal) English - Intermediate (comprehensive, writing and verbal) Availability: Availability to work Monday through Satruday, rotating schedules. Salary: $12.00PH TPIS is an employer with equal opportunity in employment and take Affirmative Action to recruit Women, Minorities, Protected Veterans, and Persons with Disabilities.
$12 hourly Auto-Apply 18d ago
Customer Service Representative Bilingual
3500 Square
Patient service representative job in Arecibo, PR
Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.S. Citizenship required 3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico. In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential. Key Responsibilities Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish. Accurately document call details and process service requests in company systems. Meet productivity and quality metrics (call handling, accuracy, timeliness). Maintain confidentiality and adhere to all compliance and security standards. Work collaboratively with supervisors and team members to ensure excellent customer experience. Schedule Second Shift: 11:00 a.m. - 8:00 p.m. (local PR time) Daylight Saving Adjustment: 12:00 p.m. - 9:00 p.m. (local PR time) Minimum Qualifications U.S. Citizen with ability to successfully pass a federal background check with fingerprinting. High School Diploma or equivalent required; Associate's degree preferred. Fully bilingual (English/Spanish) - must speak, read, and write fluently in both languages. Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook). Previous call center or customer service experience strongly preferred. Ability to work on-site in Arecibo, PR on a full-time schedule. Education & Certifications High School Diploma or GED required. Additional training or certifications in customer service, communications, or related areas is a plus. What We Offer Competitive hourly wage Paid holidays, vacation, and sick leave Health insurance and professional development reimbursement. Career growth opportunities in federal contracting services. How to Apply Make a difference by supporting veterans while building your career in a professional call center environment! Equal Employment Opportunity and E-Verify Statement 3500 Square, LLC is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, military status, citizenship status, or any other legally protected status, in accordance with federal, state, and local laws. As a federal contractor, 3500 Square, LLC complies with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), providing equal opportunity and affirmative action for qualified individuals with disabilities and protected veterans. All employment decisions are based on qualifications, merit, and business needs. Fair consideration is provided to all candidates, including U.S. citizens and nationals, as required by federal regulations regarding national origin discrimination. If you require a reasonable accommodation to complete the application process due to a disability, please contact our Human Resources team at ***************** or **************. 3500 Square, LLC participates in E-Verify. If E-Verify cannot confirm that you are authorized to work, you will receive written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken against you, including termination. Employers can only use E-Verify after you have accepted a job offer and completed the Form I-9. 3500 Square, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
$13k-21k yearly est. Auto-Apply 60d+ ago
Administrative Representative
Enterprise Mobility 4.6
Patient service representative job in San Juan, PR
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for an Administrative Representative. The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support. The starting rate of pay is $11.25 based on a 40 hour work week. This positions is located at **San Juan Airport location.** We offer a robust **Benefits Package** including, but not limited to: + Paid time off + Employee rental car discounts + Retirement savings plan including 401k with matching profit sharing + Health Insurance + Life Insurance + Dental Insurance + Vision Insurance + Training and development Schedule: Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. **Responsibilities** We are hiring now for immediate openings. Responsibilities include: + Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors + Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned + Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone + Meet and greet customers in a friendly and timely manner + Provide directions and general assistance + Assist to assess condition of rental upon return + Notify Management of any known customer problems + Notify Management of any known vehicle problems and any required vehicle maintenance + Clean vehicle interior and exterior by hand or by operating washing equipment when needed + Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing + Perform miscellaneous and backup job-related duties as assigned _Equal Opportunity Employer/Disability/Veterans_ **Qualifications** + High school diploma or GED required; some college preferred + Must have at least 6 months of prior customer service, retail, or administrative support experience + Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years. + No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years + Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. + Must be at least 18 years old Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.
$11.3 hourly 2d ago
Construction Representative
Accura Engineering & Consulting Services 3.7
Patient service representative job in Puerto Rico
Construction Representative - Fort Buchanan, PR ***Work Location: Ft. Buchanan, Puerto Rico*** Salary: Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US Citizen and must pass a federal background review and drug screen Duties/Responsibilities: Delivers surveillance reports on all phases of construction for compliance with plans and specifications in respect to workmanship, materials, installation, and construction methods to government personnel. Supports investigation and preparation of change orders. Develops detailed inspection requirements and control methods. Observes and investigates construction phases for compliance with schedules, specifications, and shop drawings. Identifies problems, recommends changes, and assesses the need for contract modifications. Performs inspections and completes daily site reports. Include comments and monitoring of progress, work activities, safety issues and subcontractor manpower in the reports. Assists in all phases of the contract modification process. Reviews and analyzes contractor plans and technical submittals for approval action, including progress schedules, environmental, safety and quality control programs, certifications and shop drawings. Monitors scheduled progress of all construction activities and phases of construction and advises the project team of potential delay. Performs other duties as assigned. Education/Experience: High School Diploma/GED minimum; Construction related degree, preferred Minimum of 7 years of applicable experience on construction contract administration and inspection projects on large complex multimillion dollar federal projects, Department of Defense or USACE preferred Experience using RMS 3.0, preferred Experience with three-phase inspection process Experience with OSHA and EM 385-1-1 USACE Safety Manual, preferred Experience with relevant construction / building codes is needed. Benefits: Competitive salary based on experience. Comprehensive health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development and career advancement opportunities. A supportive and collaborative work environment. Equal Opportunity Employer (U.S.) all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Accura uses E-Verify in its hiring practices to achieve a lawful workplace. *******************
$21k-30k yearly est. 1d ago
Patient Account Associate II EDI Coordinator
Intermountain Health 3.9
Patient service representative job in San Juan, PR
Creates and optimizes EDI connectivity for ERAs, completes and monitors enrollments, manages and maintains payer portals. **Essential Functions** + Develops and implements strategies for adhering to commercial and Government requirements of emerging payment techniques and various payor portal access requirements, not limited to: development of procedures, assessing and communicating reporting and documentation. Establishing processes for the Intermountain system in complying with payor requirements + Serves as a subject matter expert for commercial payor requirements and mechanisms for alternative payment methods. Accountable for understanding and communicating the related commercial and regulatory programs payment techniques and portal access requirements. + Acts as a technical resource related to portal access and functionality for operational management and staff. Manages and maintains all tickets related to government and commercial payor portals across the organization. + Acts as a subject matter expert for the RSC as it relates to EDI enrollments to obtain remittance advice. Acts as a liaison between the organization and vendors, and internal and external partners. Collaborates with interdepartmental leadership and vendors to implement streamlined workflows, training and communication. + Supports leadership in coordinating with clearinghouse vendors and works to obtain electronic payments where the clearinghouse contracts are not in place. Creates and provides monitoring and trending reports to the Cash Management Leadership teams. Utilizes reporting to partner with internal and external partners and provide suggested solutions for identified trends + Research errors identified by payor payments being sent in means other than EFT/ERA or via clearinghouse. Achieve and maintain electronic payment activity at 100% or as payors allow. Works with clearinghouse to enroll payors and resolve payment/system issues. + Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards. + Performs other duties as assigned **Skills** + Written and Verbal Communication + Detail Oriented + EDI Enrollment + Teamwork and Collaboration + Ethics + Data Analysis + People Management + Time Management + Problem Solving + Reporting + Process Improvements + Conflict Resolution + Revenue Cycle Management (RCM) **Qualifications** + High school diploma or equivalent required + Two (2) years for back-end Revenue Cycle (payor enrollment, payment posting, billing, follow-up) + Associate degree in related field preferred Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside in California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington **Physical Requirements** + Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess colleagues' needs. + Frequent interactions with colleagues that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately + Manual dexterity of hands and fingers to include frequent computer use for typing, accessing needed information, etc **Location:** Peaks Regional Office **Work City:** Broomfield **Work State:** Colorado **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $24.00 - $36.54 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
$29k-33k yearly est. 60d+ ago
Patient Partner
Montefiore 4.5
Patient service representative job in Puerto Rico
The Patient Partner at Montefiore Medical Center will serve as a vital link between the hospital and its patient community, providing valuable insights and feedback to help enhance patient care and improve the hospital's quality improvement efforts. In this role, the patient partner will work with other patient partners under the Senior Director for Community Healthcare Improvement & Strategy to actively work on performance improvement projects within the portfolio of the Network Performance Group, and bring patient representation to hospital-wide quality committees. Patient partners will attend team meetings with the Senior Director for Community Healthcare Improvement & Strategy team to provide active and valuable input to make quality improvement patient-centered, help design and implement quality improvement projects, and help to interpret results and plan next steps. Key Responsibilities: Work intimately on a vibrant collaborative team with other patient partners, healthcare providers, staff, and project managers to provide input on clinical projects that focus on improving care for Montefiore's patients Provide active and routine feedback to help to shape the agenda for NPG initiatives that redesign patient care at Montefiore Medical Center Promote community members and needs in planning meetings to redesign how care is delivered Act as liaison with Bronx community boards to include community members in Montefiore health equity initiatives Sit on hospital-wide committees as a team member that can provide patient-centered input on discussions to improve care Ensure that feedback is constructive, respectful, and aimed at improving hospital services. Ensure that professionalism and confidentiality is employed in all components of this role Requirements: Must be a patient or family member of a patient who has received care at Montefiore Medical Center Cannot be currently working at or have previously worked at Montefiore Health System or any other hospital system in the NYC Metro area and surrounding counties Strong oral and written e-mail communication skills Ability to provide honest but constructive feedback Willingness to collaborate with healthcare providers A commitment to confidentiality and the ability to handle sensitive information discreetly No specific educational requirements, but previous participation in patient advisory roles or community groups is a plus. Department: Network Performance Group Bargaining Unit: Non Union Campus: MOSES Employment Status: Per Diem Address: 6 Executive Plaza, Yonkers Shift: Day Scheduled Hours: PER DIEM Req ID: 224962 Salary Range/Pay Rate: - $22.00 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. To learn more about the “Montefiore Difference” - who we are at Montefiore and all that we have to offer our associates, please click here. Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. N/A; #LI-AA1; #LI-TM1; #LI-VK1
$22 hourly 60d+ ago
Pharmacy Customer Service Assoc. Cert
Walgreens 4.4
Patient service representative job in Humacao, PR
**Job Objectives** Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. **Job Responsibilities/Tasks** **Customer Experience** + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). **Operations** + Provides customers with courteous, friendly, fast, and efficient service. + Recommends items for sale to customer and recommends trade-up and/or companion items. + Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. + Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. + Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. + Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. + Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. + Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. + Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. + Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. + Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). + Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. + Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. + Has working knowledge of store systems and store equipment. + Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. + Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). + Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. + Complies with all company policies and procedures; maintains respectful relationships with coworkers. + Completes special assignments and other tasks as assigned. **Training & Personal Development** + Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. + Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. **About Walgreens** Founded in 1901, Walgreens ( ***************** ) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. **Job ID:** 1740542BR **Title:** Pharmacy Customer Service Assoc. Cert **Company Indicator:** Walgreens **Employment Type:** Part-time **Job Function:** Retail **Full Store Address:** 121 CALLE CRUZ ORTIZ STELLA S,HUMACAO,PR,00791 **Full District Office Address:** 121 CALLE CRUZ ORTIZ STELLA S,HUMACAO,PR,00791-03727-00655-S **External Basic Qualifications:** + Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) + Requires willingness to work flexible schedule, including evenings and weekend hours. **Preferred Qualifications:** + Prefer six months of experience in a retail environment. + Prefer to have prior work experience with Walgreens. + Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. + Prefer good computer skills. + Prefer the knowledge of store inventory control. + Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:** 00655-HUMACAO PR **Pay Type:** Hourly **Start Rate:** 16 **Max Rate:** 18
$15k-19k yearly est. 9d ago
Patient Liaison - (Patient Recruitment) - Bilingual required (English/Spanish)
Alcanza Clinical Research
Patient service representative job in San Juan, PR
Department: Operations Employment Type: Full Time Reporting To: Michelle Echeandia Description Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in MA, NH, MI, VA, SC, FL, GA, AL, MO, TX and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow. The Patient Liaison is responsible for supporting onsite patient recruitment efforts by conducting pre-qualification, pre-screening, and scheduling activities to ensure a smooth and efficient enrollment process. Key Responsibilities Essential Job Duties: * Execute onsite patient pre-screening and a focus on pivoting qualified patients into active studies for dedicated and local sites should patient be willing to travel. * Evaluate eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with site clinic staff. Support patient path to enrollment, managing all follow up and communication including reminder calls, rescheduling, etc. * Monitor/manage onsite patient screening visit schedule - schedule/ reschedule appointments as needed or requested. * Own No-Show/DNQ tracking, triaging, optimization. * Capture/manage inbound physician referral leads. * Address and resolve patient barriers to study entry by leveraging knowledge of site or sponsor-provided support services, such as transportation assistance and reimbursement programs. * Ensure timely and consistent updating to Clinical Conductor/CTMS - updating patient touches/patient profile statuses, etc. * Create targeted call lists based on i/e criteria in CTMS to best target patient populations for call efficiency. * Position shares accountability for regional recruitment results. Drive screening numbers to meet recruitment goals set by leadership. Assist with collection of performance metrics related to attribution capability for screening visits. * Immediately notify RSLs and/or recruitment leadership of any barriers and/or challenges to screens scheduled or completed. * Acquire and continuously update knowledge of clinical research studies, including detailed understanding of their inclusion and exclusion criteria. * Manage patient portal leads (central campaigns) to include review, calling and updating patient leads. * Monitor status of Refer-A-Friend campaigns * Represent company with HCP referral partners for local support and relationship management. * Support planning and participate in local community outreach events to engage/educate patients about clinical trials, as needed. * May assist with new recruiter training and retraining of current team members. * Perform all other duties that may be requested or assigned. Skills, Knowledge and Expertise Minimum Qualifications: A high school diploma, or equivalent, AND a minimum of 5 years' experience in a medical, healthcare, or medical research environment, or a similar field, or an equivalent combination of education and experience, is required. MA, CNA, LPN/LVN, EMT or other medical license is preferred. Experience with therapy areas, customer service, calendar management /scheduling and CTMS (Clinical Trial Management System) experience is highly preferred. Bi-lingual (English / Spanish) proficiency is a plus. Required Skills: * Proficiency with computer applications such as email, electronic health records, and basic applications. * Ability to type proficiently (40+ wpm). * Must possess strong organizational skills, attention to detail, and have basic math proficiency. * Well-developed written and verbal communication skills. Bi-lingual (English / Spanish) proficiency is highly preferred. * Well-developed listening skills and the ability to work well alone as well as in a team atmosphere. * Ability to handle multiple tasks and changes in workloads and priorities. * Ability to be professional, respectful of others, self-motivated, and exemplify a strong work ethic. * Must possess a high degree of honesty and dependability. * Ability to work under minimal supervision, identify problems and help find solutions. * Ability to handle highly sensitive patient health information in a confidential and professional manner, and in compliance with HIPAA guidelines. Benefits * Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire. * Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.
$25k-34k yearly est. 60d+ ago
Customer Service Representative
Telemedik
Patient service representative job in Guaynabo, PR
As a Customer Service Representative , you will be responsible for providing telephone guidance to clients and/or insured members, according to their requests and needs, ensuring first-contact resolution. You will play a key role in the service experience by offering professionalism, courtesy, and excellence. Essential Duties: Communicates with members by phone to provide information about their respective health insurance plan services. Offers guidance, support, and educational services on non-clinical matters related to the different plan coverages and promotions. Manages incoming calls and refers them to the appropriate resources based on the member's specific needs. Documents and records transactions, including details of inquiries and actions taken. Refers unresolved customer complaints to a supervisor or designated departments for further investigation. Supports other Contact Center projects. Conducts outbound phone interviews with members regarding services, satisfaction levels, and follow-up activities. Participates in training and development sessions. Ensures confidentiality and compliance with all applicable state and federal health call center regulations, including HIPAA and internal policies for handling confidential information. Immediately reports any Protected Health Information (PHI) exposure to the supervisor. Complies with core and functional trainings, as well as all procedures established by regulatory agencies, contractual requirements, and applicable certification standards (including but not limited to URAC). Requirements: Minimum of one (1) year of experience in Customer Service. Completed high school and/or university credits (preferred). Advanced knowledge of computer applications and/or Microsoft Office. Strong customer service orientation and commitment. Excellent verbal and written communication skills. Fast documentation and internet navigation skills. Availability for rotating shifts (including weekends/holidays), Monday to Sunday from 7:00 a.m. to 7:00 p.m. What are the benefits of joining our team as a Health Services Representative? Training in service, regulatory aspects, and healthcare. 24/7 Telemedicine service. Free employee health and wellness programs. Opportunities for growth and development. Contributing to the health and well-being of the population. Paid leave benefits. Position Type: Full-time or Part Time Work Location: Hybrid on site in Guaynabo, PR EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER (EEOC)
$13k-21k yearly est. Auto-Apply 8d ago
Credentialing Specialists
Armada Ltd. 3.9
Patient service representative job in Guaynabo, PR
Job Description Type: Full Time Overtime Exempt: Yes Reports To: ARMADA HQ Travel Requirement: YES, nationwide to support onsite credentialing operations as mission needs require. Security Clearance Required: N/A *************CONTINGENT UPON AWARDING OF GOVERNMENT CONTRACT******** Credentialing Specialists will provide credentialing service and support to operate IRS credentialing sites utilizing the GSA scheduling tool to manage credentialing appointments, run reports through the USAccess system, and use credentialing equipment to conduct post issuance and enrollment activities. These duties and responsibilities include, but are not limited to the following: Duties & Responsibilities: The Credentialing Specialists shall: View, manage, and check daily appointments in time trade scheduling tool Credentialing Specialists shall perform enrollment and Issuance of Identification Cards to include PIV/Smart IDs, Access Cards, PAC Cards, issue and activate SmartID Cards, Perform Certificate Rekey, Pin Reset, and Card Update Credentialing Specialists shall perform card inventory and log cards on the Credential Inventory Tool (CIT) Store cards in a lockable container (file cabinet) Credentialing Specialists shall contact employees and contractors to schedule pick-up and activate SmartID Credentialing Specialists shall issue PAC Cards and Access Cards Issue Pocket Commission Credentials Collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destruction Credentialing Specialists shall keep a log of Cards issued and collected Perform Registrar and Activator duties as required Credentialing Specialists shall perform Card Custodian duties Credentialing Specialists shall mail SmartID Cards to Light Activation Kit Operators Applicant Communications regarding credential status Credentialing Specialists shall take photo, capture digital signatures, and assemble Pocket Commission inserts, and other ID Media duties as directed by ICAM Credentialing Specialists shall perform IRS credentialing functions and may be required to travel up to 40% of their annual work hours to support IRS credentialing and activation efforts. Short-term shiftwork to support the standard workday, night shift and weekend hours, shall be required Other duties as assigned. Knowledge, Skills, and Abilities (KSAs): Ability to complete required online credentialing training and maintain compliance with PIV-II SmartID credential requirements. Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures. Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require. Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs. Knowledge of PII handling and federal credentialing policies. Skill in managing daily credential operations, workstations and equipment. Strong customer service and communication skills. Skill in preparing and submitting daily site reports. Strong attention to detail and documentation accuracy. Ability to follow federal credentialing standards and procedures. Minimum/General Experience: Experience with or ability to complete USAccess Registrar and Activator training or a comparable credentialing program. Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures. Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require. Minimum Education: High School Diploma, or equivalent Disclaimer: The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at ****************** Special Notes: Relocation is not available for these jobs. ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.
$34k-49k yearly est. 26d ago

Learn more about patient service representative jobs

How much does a patient service representative earn in San Juan, PR?

The average patient service representative in San Juan, PR earns between $26,000 and $41,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.

Average patient service representative salary in San Juan, PR

$33,000

$26,00010%

$33,000Median

$41,00090%

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Patient Service Representative San Juan, PR Jobs

Patient service representative jobs in San Juan, PR - 25 jobs

Representative 3

Construction Scheduler - PR

Patient Liaison - (Patient Recruitment) - Bilingual required (English/Spanish)

Parts Representative

Customer Service Representative

University Representative

Credentialing Specialists

Customer Service Representative (CSR)

Customer Service Representative (Call Center)

Customer Service Representative

Customer Service Rep. - Insurance

Customer Service Representative Bilingual

Administrative Representative

Construction Representative

Patient Account Associate II EDI Coordinator

Patient Partner

Pharmacy Customer Service Assoc. Cert

Patient Liaison - (Patient Recruitment) - Bilingual required (English/Spanish)

Customer Service Representative

Credentialing Specialists

Learn more about patient service representative jobs

How much does a patient service representative earn in San Juan, PR?