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Patient service representative jobs in Santa Clarita, CA

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  • Patient Service Representative

    Medasource 4.2company rating

    Patient service representative job in Baldwin Park, CA

    Patient Services Registration Clerk - Onsite (Baldwin Park, CA) Start: ASAP - 1/30/2026 Schedule: Monday-Friday, 8:30AM-5PM (no weekends) Type: Contract (Bandwidth Support) We are seeking an experienced Patient Services Registration Clerk to support a busy Hospital Surgery Department. The ideal candidate has 1-3 years of patient access or registration experience, preferably in a surgery clinic or hospital setting, and excels in customer service and front-office operations. What You'll Do Serve as first point of contact for patients arriving for surgery Collect and enter patient demographics with a high level of accuracy Obtain required signatures on consent and regulatory documentation Conduct insurance verification and determine patient liability Collect patient payments and follow cash-handling protocols Provide exceptional customer service during high-volume surgery check-in Prioritize workflows to support first-case start times What You Need High School Diploma or equivalent 1-3 years of related experience (patient access, registration, front desk, or public-facing healthcare role) Knowledge of third-party insurance verification Strong customer service and communication skills Basic understanding of hospital registration processes Comfortable with fast-paced, high-traffic environments Epic experience preferred but not required Work Environment Business casual dress code Paid employee parking High-volume surgical department Must maintain excellent attendance due to early case-start support
    $32k-38k yearly est. 4d ago
  • Patient Services Representative

    Maxonic Inc.

    Patient service representative job in Pomona, CA

    Job Title: Patient Services Representative Work Schedule: On-site Rate: $25.60/hour, Based on experience. Responsibilities: Knowledge of hospital billing processes, CPT/ICD codes, and DRG reimbursement. Familiarity with payer guidelines such as Medicare, Medicaid, and commercial payers Strong communication skills for payer interactions. Proficiency in hospital billing systems and Microsoft Office. Attention to detail and ability to analyze claim denials and payment variances. Summary of Role: Review hospital accounts receivable aging reports and prioritize collection efforts. Contact insurance carriers to collect outstanding balances and resolve issues. Knowledge in follow-up for institutional claims (UB04) Investigate and appeal denied or underpaid claims to maximize reimbursement. Coordinate with other departments, such as the billing team, to resolve discrepancies. Document all collection activities in the hospital's system Ensure compliance with HIPAA, hospital policies, and state/federal regulations. Obtaining Eligibility via website/insurance portals, insurance customer service. Education: High school diploma or GED required. Experience: 1-3 years in hospital accounts receivable, medical billing, or healthcare collections About Maxonic: Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients. Interested in Applying? Please apply with your most current resume. Feel free to contact Jaspreet Singh (********************** / ************* for more details.
    $25.6 hourly 3d ago
  • Customer Service Representative

    Insight Global

    Patient service representative job in Beverly Hills, CA

    An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple primary care offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote. Must be able to work any/all shifts between 7am-7pm Monday-Friday. MUST HAVES: HS Diploma 2+ years healthcare call center experience OR front desk experience at doctor's office with multiple physicians Proficient in EHR/EMR software 2+ years experience scheduling patient appointments for multiple physicians 40+ WPM typing speed PLUSES: Proficient in Epic software Experience verifying insurances Basic experience with Excel and standard workbooks Experience with Genesis phone system Compensation: $24/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
    $24 hourly 2d ago
  • Office Scheduler-247652

    Medix™ 4.5company rating

    Patient service representative job in Santa Monica, CA

    Job Title: Medical Office Administrative Assistant Schedule: Full-Time, Monday-Friday, 8:30 AM-4:30 PM Compensation: $21-$24/hr DOE Interview Availability: Thursday & Friday morning (11/6-11/7) Overview We are seeking a highly organized and fast-paced Medical Office Administrative Assistant to support a busy medical practice. This role requires someone who can efficiently manage multiple responsibilities, handle a high volume of tasks, and maintain professionalism in a dynamic, fast-moving environment. If you thrive under pressure, enjoy staying busy, and have strong medical office experience, we want to speak with you. Key Responsibilities Schedule patient appointments and follow-ups Manage calendars and coordinate scheduling needs, including stress test scheduling Answer incoming phone calls and route messages appropriately Provide general office support and administrative tasks as needed Handle a high volume of responsibilities with accuracy and urgency Maintain a positive, professional demeanor while multitasking Selling Points Fast-paced environment with constant activity-perfect for someone who likes to stay busy Opportunity to support a respected medical practice Consistent daytime schedule, Monday-Friday Great role for candidates early in their career who are eager to grow in healthcare administration 3-5 Must-Have Skills & Qualifications: Medical office experience is required Strong multitasking ability and comfort working under pressure Excellent communication and customer service skills Ability to stay organized while handling a high volume of incoming tasks Professional demeanor and reliability Preferred Experience/Qualifications Previous experience in a busy or high-stress medical office setting Ability to absorb and prioritize information quickly Tech-savvy and comfortable learning office systems Candidates early in their career with strong drive and adaptability are encouraged to apply
    $21-24 hourly 1d ago
  • Business & Front Desk Coordinator

    Nazareth House 3.9company rating

    Patient service representative job in Los Angeles, CA

    Title: Business and Front Desk Coordinator Compensation: $20-24/hr Schedule: Monday - Friday 9:00 a.m. - 5:30 p.m. Nazareth House is seeking a dependable and service-oriented Business and Front Office Coordinator to support daily administrative, business office, and front-of-house operations within our residential care community. This role is ideal for a highly organized professional who excels in customer service, administrative coordination, and compliance support while serving as a key point of contact for residents, families, visitors, vendors, and staff. What You'll Do: Serve as a primary point of contact for residents, families, visitors, and vendors, ensuring a welcoming and professional front office experience. Coordinate business office functions including accounts payable, accounts receivable, billing, payroll support, and month-end administrative processes. Maintain confidential employee and resident records in compliance with organizational and regulatory requirements. Support HR functions such as recruiting coordination, onboarding documentation, training records, and compliance tracking. Assist leadership with hiring paperwork, regulatory documentation, and audits. Manage front desk operations including answering phones, greeting visitors, and monitoring facility access. Maintain organized filing systems, databases, mail distribution, and general office operations. Schedule appointments, transportation, tours, and support admissions-related coordination. Assist with events, Dining Services documentation, staff scheduling records, and training logs. Coordinate with onsite vendors and serve as a backup driver when needed. What You'll Need to Succeed: Administrative, business office, or account coordination experience required. Strong customer service, professionalism, and communication skills. High level of confidentiality, discretion, and attention to detail. Strong organizational and multitasking abilities in a fast-paced environment. Proficiency in Microsoft Office and standard office systems. Healthcare, assisted living, or elder care experience preferred. Valid driver's license, background clearance, and ability to complete required training. What Nazareth House - Los Angeles Offers You: Comprehensive health, dental, and vision coverage 401(k)/403B retirement plan Company paid Life Insurance coverage Generous Paid Time Off Paid Sick Leave 6 paid Holidays Paid Leave (Jury Duty, Bereavement leave, etc.) Opportunities for career growth and professional development within a supportive workplace. Meaningful work that makes a positive difference in the lives of both residents and staff. A compassionate and inclusive work environment that fosters teamwork and collaboration. Compensation: Starting rate of $20-24/hr Compensation will be determined by a number of factors including educational background and experience. About Nazareth House: At Nazareth House, our commitment goes beyond physical space. Established in 1951 by the Sisters of Nazareth, both the sisters and our staff share a dedicated commitment to providing a safe and loving atmosphere where seniors are encouraged to maintain their independence. Our community offers a variety of care levels tailored to residents' changing needs. We take pride in providing diverse living options, from independent living to residential care, and a dedicated Care Center for evolving needs. For more information about the company, please visit our website: ********************************************************************** Please note: We are not accepting phone inquiries regarding the status of applications. Only qualified candidates will be contacted. Additionally, we are not working with agencies or third-party recruiters at this time. Thank you for your understanding. Nazareth House - Los Angeles provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Nazareth House - Los Angeles complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Please note that employment with Nazareth House - Los Angeles is strictly on an at-will basis.
    $20-24 hourly 1d ago
  • Wholesale Customer Service Representative

    Rails 3.8company rating

    Patient service representative job in Los Angeles, CA

    Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Summary: Rails is looking for a Wholesale Customer Service Representative with a proven ability to consistently deliver excellent customer service to boutique clients and find creative solutions to all customer issues. Key Responsibilities: Managing customer inquiries, primarily from RAILS' boutique clients Contacting domestic accounts for shipping approvals, order statuses, and adjustments Tracking inventory for OTS orders and allocating inventory to accounts Building and maintaining strong relationships with RAILS' wholesale accounts and account executives Consistently providing excellent customer service Troubleshooting and resolving problems in a timely manner Reviewing return and exchange requests Working cross functionally with other departments across the organization as needed to resolve client issues Additional responsibilities as required Requirements: Minimum 1 year of experience providing customer service, primarily for wholesale customers Apparel industry experience Experience with NetSuite a plus Excellent verbal and written communication skills - must be able to maintain consistent and organized communication with customers and sales staff Strong computer skills - intermediate Microsoft Office and Google experience at a minimum; must be able to work in an ERP system, and export/create/manipulate data in Excel formats Customer centric with positive attitude at all times Independent and driven for personal and professional success Ability to work successfully in both a group setting and independently Creative thinker who is organized and efficient
    $32k-41k yearly est. 1d ago
  • Patient Services Registration Clerk

    Randstad USA 4.6company rating

    Patient service representative job in Baldwin Park, CA

    Patient Services Registration Clerk (Hospital Surgery Department) Join a high-stakes, fast-paced hospital environment where you will play a crucial role in ensuring all surgical patients are financially and administratively cleared for their procedures. We are seeking organized, customer-focused professionals for this vital on-site role. We are hiring for two full-time positions to cover critical shifts in the Hospital Surgery Department. Day Shift Monday - Friday 8:30 AM - 5:00 PM Night Shift Monday - Friday, plus every other Sunday 11:00 PM - 7:30 AM Location: 100% Onsite at Baldwin Park Blvd, Baldwin Park CA 91706 Key Responsibilities This is a critical opening-shift position responsible for handling all first surgery cases. Excellent attendance is mandatory to ensure the smooth start of the surgical schedule. Patient Data Management: Accurately collect and enter patient demographics and insurance information directly into the hospital system within the Surgery Department. Consent and Regulatory Compliance: Ensure all procedures are compliant by obtaining required signatures on regulatory forms and consent documents from patients or authorized representatives. Financial Collections: Accurately collect patient payments (co-pays, deductibles, etc.) and provide receipts and financial counseling as needed. Required Skills and Qualifications We are seeking reliable candidates with experience in a clinical setting who understand the urgency of surgical scheduling. Insurance Verification Knowledge: Practical knowledge of third-party insurance verification processes and medical terminology is essential. Customer Service Excellence: Demonstrated excellent customer service skills with the ability to handle sensitive patient conversations (financial and regulatory) with empathy and professionalism. Registration Basics: Basic knowledge of hospital registration requirements and patient flow within a high-volume clinical setting. Experience: 1-3 years of related administrative experience is required. Experience in a hospital or surgery clinic setting is a significant plus. System Knowledge and Certifications System Preference: Preferably Epic experience for electronic health record (EHR) management, but not strictly required. Certifications: No specific certifications are required for this role.
    $32k-39k yearly est. 5d ago
  • Medical Biller (Home Infusion)

    Premier Infusion and Healthcare Services, Inc. 4.0company rating

    Patient service representative job in Torrance, CA

    Come Join the Premier Infusion & Healthcare Family! At Premier we offer employees stability and opportunities for advancement. Our commitment to our core values of Compassion, Integrity, Respect and Excellence in People applies to our employees, our customers, and the communities we serve. This is a rewarding place to work! Premier Infusion and Healthcare Services is a preferred post-acute care partner for hospitals, physicians and families in Southern CA. Our rapidly growing home health and infusion services deliver high-quality, cost-effective care that empowers patients to manage their health at home. Customers choose Premier Infusion and Healthcare Services because we are united by a single, shared purpose: We are committed to bettering the quality of life for our patients. This is not only our stated mission but is what truly drives us each and every day. We believe that our greatest competitive advantage, our greatest asset are our employees, our Premier Family in and out of the office sets Premier apart. PREMIER BENEFITS - For FULL TIME Employees: ● Competitive Pay ● 401K Matching Plan - Up to 4% ● Quarterly Bonus Opportunities ● Medical, Dental & Vision Insurance ● Employer Paid Life Insurance ● Short Term / Long Term Disability Insurance ● Paid Vacation Time Off ● Paid Holidays ● Referral Incentives ● Employee Assistance Programs ● Employee Discounts ● Fun Company Events JOB DESCRIPTION: BILLER Description of Responsibilities Coordinates and performs business office activities involved with collecting payments for Premier Infusion Care products and follows established procedures for billing. Reporting Relationship Billing Manager Scope of Supervision None Responsibilities include the following: 1. Performs all aspects of billing for commercial insurance companies/ health plans, medical groups, hospitals, hospice facilities, NCPDP, and/or MSO's 2. Bills Medicare for PR-96/204 (denials) required for secondary billing submissions. 3. Follows up on EOB's (explanation of benefits) which includes: - Medicare denials - Billing secondary insurance after Medicare's has denied claims. 4. Calling insurance companies for explanation of denials if questionable. 5. Making corrections on deny claims and re-bills insurance companies. 6. Checks EOB's with contracted fee schedule for accuracy or adjustments as needed. 7. Patient calls for benefit, invoicing, and explanations as needed. 8. Resolves electronic (Office Ally, Novologix, or Emdeon clearing house) report matters. Minimum Qualifications: Effective interpersonal, time management and organizational skills. Office experience preferred. Computer skills that include word processing, and efficient use of the internet and e-mail. Must possess excellent oral and written communication skills, with the ability to express technical issues in “layman” terms. Must be detail oriented Education and/or Experience: Must have a High School diploma or Graduation Equivalent Diploma (G.E.D.) or Higher. At least 1 -2 years of medical or pharmaceutical billing experience or related A/R Knowledge of insurance verification procedures. Proficiency in 10-key preferred. Prior experience in a pharmacy or home health company is of benefit. Prior experience in a consumer related business is also of benefit. Equal Employment Opportunity (EEO) It is the policy of Premier Infusion & Healthcare Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Premier Infusion & Healthcare Services will provide reasonable accommodations for qualified individuals with disabilities. Job Type: Full-time Work Location: In person
    $38k-45k yearly est. 4d ago
  • Customer Service Representative

    Windsor Fashions 4.6company rating

    Patient service representative job in Santa Fe Springs, CA

    As the department's first responder, the Tier 1 Customer Service Agent is crucial for building and maintaining the company's positive reputation. The role requires a high level of professionalism while assisting customers within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited to, processing customer returns, issuing refunds, handling claims, creating package replacements, supporting store associates, guiding customers through their shopping experience, troubleshooting technical issues, and triaging issues with other departments. Essential Job Functions: Provide amazing (above and beyond) service across multiple channels Provides exceptional customer service leveraging strong problem solving and professional communication skills Ensures all customer service assigned cases/activities are brought to resolution and properly communicated to the customer Uses problem solving skills and works with internal resources to analyze requests/data and determine root causes of issues Documents every customer service interaction in Shopify and Zendesk as appropriate for the interaction Adheres to Customer Service procedures to handle escalation process for tier 2/3 Works as a team member and reports issues to management that are important to area/process improvement. Uses appropriate judgment in upward communication regarding department or employee concerns. Meets performance expectations (KPIs) by achieving or exceeding departmental goals and objectives such as quality and productivity measures (AHT, CSAT, etc…) Continuously adhering to our Quality Assurance standards Contributes to team effort to help achieve department objectives Provide knowledgeable answers to questions about products, pricing and availability. Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service. Job Qualifications/Requirements: Knowledge of Zendesk is a plus Available during business hours, including evenings and weekends. Be a creative problem solver Comfortable working in a high stress fast changing environment Polite, friendly attitude to deal pleasantly with customers and agents Cheerful, engaged, and uplifting tone during customer interactions Reliable in Attendance & Punctuality Ability to work under deadlines Strong multi-tasking skills Type 45 WPM Clear and articulate speaking voice Command of the English language Bilingual in Spanish a plus Computer/Internet skills/Word/Excel Mathematical skills Organizational Skills HS Diploma Physical Demands: Sitting at a desk/computer all day. The environment is fast paced, and indoor temperature conditions apply. WINDSOR EQUAL OPPORTUNITY EMPLOYER
    $27k-36k yearly est. 3d ago
  • Patient and Donation Experience Advocate II

    Onelegacy Brand 4.1company rating

    Patient service representative job in Azusa, CA

    Join Us in Transforming Lives Every Day At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives. This is the career in medicine that you never knew existed. An exciting and rewarding profession in the field of organ and tissue donation, where you can truly save lives and make a difference every day. Job Type: Full-time, Exempt. Work Hours: Forty-hour workweek. Must be available evenings, weekends and holidays, as required. Work Setting: In-person Location: Azusa, CA Travel: The Patient and Donation Experience Advocate II is occasionally required to travel by personal auto or air to meeting sites and other locations. Summary of Functions: The Patient and Donation Experience Advocate II is responsible for reviewing, triaging, and managing all complaints received by OneLegacy, including those from donor families, hospitals, business partners, and OneLegacy staff. This role ensures that each complaint is appropriately assessed for risk, routed for timely resolution, and addressed with professionalism, sensitivity, compassion and integrity. The Patient and Donation Experience Advocate II develop clear and compassionate communications, and partners with internal stakeholders to coordinate investigations and corrective actions. Additionally, this role builds trust and works effectively with cross-functional teams to ensure follow-through on commitments and deadlines while promoting a culture of service excellence. The advocate helps identify and implement opportunities to improve satisfaction, optimize processes, and strengthen relationships across the continuum of patient and donor management. This position requires strong skills in risk management, project management, documentation, organization, attention to detail, and stakeholder engagement to ensure that complaints are managed in a manner that protects organizational integrity, enhances relationships, and improves the donation and transplantation experience. Duties & Responsibilities: Essential Job Functions: 1. Receive and log all complaints from donor families, hospitals, business partners and OneLegacy staff. 2. Assess the nature, urgency, and potential risks of complaints, including legal, regulatory, reputational, or operational impacts. 3. Drawing on ability to empathize and look at situations from a variety of perspectives, creatively and effectively facilitate patient & donor experience while anticipating patient and family needs, taking into account various cultures, religions, and individual needs and balancing OneLegacy organizational operations and need. 4. Triage complaint to appropriate departments for follow-up based on severity and scope. 5. Serve as the initial point of contact and draft communications to respond to complaints in a professional and timely manner. 6. Maintain confidentiality and ensure compliance with HIPAA and all applicable patient privacy regulations. Risk Assessment and Root Cause Analysis 1. Evaluate risks associated with each complaint and advise leadership on recommended actions. 2. Identify systemic risks, track and analyze recurring issues or trends. 3. Collaborate with the Director of Quality and other leaders to determine when immediate intervention is required. 4. Collaborate with internal teams to perform root cause analysis and recommend corrective/actions (CAPA) where needed. 5. Leverage quality tools (e.g., Pareto charts, Ishikawa diagrams, sampling plans) for investigations and reporting. Investigation & Resolution Coordination 1. Develop action plans for complaint investigation and resolution in collaboration with internal teams. 2. Facilitate collaboration across clinical, operational, and administrative teams to ensure timely follow-up and closure. 3. Maintain accountability by monitoring deliverables, deadlines, and status updates. 4. Draft and review response letters, emails, or other correspondence to complainants to ensure accuracy, consistency, and tone alignment with OneLegacy's values. Project and Stakeholder Management 1. Lead project management efforts related to complaint investigations, ensuring milestones and timelines are met. 2. Proactively manages complaint process and supports service recovery program. 3. Identify & manage opportunities to improve satisfaction, optimize processes, and strengthen relationships across the continuum of patient and donor management. 4. Facilitate regular check-ins with stakeholders to track progress and provide updates. 5. Escalate unresolved issues or barriers to leadership as needed. Quality and Process Improvement 1. Maintain documentation of all complaints, investigations, and resolutions in alignment with OneLegacy policies and regulatory requirements. 2. Take an active role in improving patient and donation experience while providing creative solutions to unique challenges. 3. Develop and present metrics and reports on complaint volumes, categories, resolution times, and outcomes for leadership review. 4. Analyze complaint trends to identify opportunities for process improvement and staff training. 5. Partner with internal departments to identify & implement quality improvement opportunities based on complaint trends. 6. Collaborate with the Quality team to conduct targeted review of processes directly related to complaint investigations to ensure compliance and identify areas for improvement. 7. Support and promote a culture of continuous improvement, transparency, and accountability. 8. Additional duties as assigned. Training and Documentation: 1. Support the development and delivery of training related to quality and compliance processes. 2. Using advocacy skills, managing patient and donation expectations and proactively educates and influences expected service behaviors with staff and physicians. 3. Educate staff on best practices for patient-centered communication, service excellence, and empathy in daily interactions. 4. Serve as a subject matter expert, author, or reviewer for policies, SOPs, and quality-related documents. Responsible for developing educational materials and policies that are patient and family centered. 5. Maintain complaint records in the electronic Quality Management System (eQMS). Skills and Abilities: 1. Must have excellent verbal and written communication skills and interpersonal relationship skills including consultative and relationship management skills. 2. Demonstrated problem solving, critical thinking and investigative skills. 3. Must have strong interpersonal skills, including the ability to collaboratively work with all levels of management, staff, hospital personnel, vendors, and community members, on the phone and in person. 4. Ability to establish and maintain effective working relationships with physicians, managers, staff, volunteers, auxiliary member, community and volunteer organizations, media and general public. 5. Must have demonstrated quality skills and experience. 6. Must have demonstrated computer skills, including Microsoft Office applications, including Word, Excel, PowerPoint and Outlook. 7. Must have demonstrated technical writing skills. 8. Must have demonstrated ability to effectively deliver presentations and trainings. 9. Ability to assume responsibility without direct supervision, exercise initiative and judgment, and make decisions within the scope of assigned authority. 10. Must be able to effectively work independently and within a team. 11. Project Management experience with the ability to manage both time and priority constraints and to manage multiple priorities simultaneously. 12. Ability to maintain confidentiality of all information pertinent to donors, OneLegacy personnel matters and OneLegacy finances. 13. Flexibility and willingness to learn new tasks is required. 14. Knowledge of medical terminology. Physical Environment/Working Conditions: Location: The office is in Azusa, CA. The building is a non-smoking facility Travel: The Patient and Donation Experience Advocate II is occasionally required to travel by personal auto or air to meeting sites and other locations Work Hours: Forty-hour workweek. Must be available evenings, weekends and holidays, as required Job Qualifications and Requirements: Education: Bachelor's degree in healthcare administration, risk management, quality improvement, communications, psychology, counseling, human resources/personnel management, or healthcare related field Experience: Minimum 3 years of experience in complaints management, patient experience, quality, risk management, customer service or related role in healthcare. Strong project management and organizational skills, with ability to manage multiple priorities. Preferred experience with quality investigations, audit processes, or corrective action plan management. Familiarity with CMS, UNOS, and regulatory requirements related to organ procurement organizations. Preferred experience in organ donation, transplantation, or healthcare quality improvement. Handling patient or family concerns and conflict resolution in a healthcare environment is strongly preferred. Skills: Excellent written and verbal communication skills, with demonstrated ability to draft professional, empathetic correspondence. Ability to assess and communicate risks effectively to stakeholders at all levels. Proficiency with Microsoft Office Suite and ability to learn complaint-tracking systems. Ability to remain calm under pressure and manage sensitive situations with integrity and professionalism. Certification/License: Must have a valid California driver's license and maintain vehicle insurance that meets California minimum insurance coverage standards (or be able to obtain prior to hire. Preferred Certification in Quality, Risk Management, Patient Experience, or Project Management (e.g., CPHQ, CPPS, PMP). Equipment: Reliable automotive transportation is required. Salary Range: $70,000- $90,000 The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Benefits Medical/Dental/Vision Plans -Employer pays 90% of premium cost for employee and their dependents 19 days of PTO 2 Floating Holidays 10 Holidays Life Insurance Supplemental Life Insurance Wellness Plans Employee Assistance Program Pet Insurance Gym Onsite Mileage Reimbursement to applicable positions Tuition Reimbursement Employee Referral Program 403b Retirement Plan with an annual discretionary 8% Employer contribution School Loan Forgiveness
    $70k-90k yearly 60d+ ago
  • Loan Registration Specialist

    Collabera 4.5company rating

    Patient service representative job in Pasadena, CA

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Contract Duration: 5 months Pay rate: $17/hr Ability to clearly read, understand and interpret loan documents. Thorough knowledge of loan accounting/reconciliation of general ledger debits and credits, including research and clearing exceptions on processed transactions. Research and resolve differences on various systems (i.e. interest discrepancies, DDA, wire transfer discrepancies, etc.). Handles a variety of functions (multi-tasking) and/or transactions, including priorities that require immediate attention. Produces error free work. Enters and verifies numeric data from a variety of sources, paper-based and/or electronic, into the loan system of record. Perform miscellaneous duties as assigned. Works under general supervision; typically reports to a supervisor or manager. An expected degree of creativity and latitude is required. Relies on experiences and judgment to plan and accomplish goals to perform a variety of tasks. Qualifications Effective communication skills (listening, verbal and written) Proficient computer skills utilizing mainframe and PC software packages; strong systems orientation Intermediate accounting skills; excellent teamwork, organization, and admin skills Multi-tasking, possesses a high degree of attention to detail Working knowledge of MS Excel, Word, Power-Point with dual screens Requires at a minimum, a high school diploma or its equivalent, with a minimum of three (3) years of experience in the field of loan administrator/loan processor Additional Information To know more about this position, please contact: Laidiza Gumera ************ *******************************
    $17 hourly Easy Apply 17h ago
  • Pomona Adult DMH- On-Call SUD Access Specialist

    Healthright 360 4.5company rating

    Patient service representative job in Pomona, CA

    The On-Call SUD Access Specialist is a registered substance use disorder professional in California. Their role involves facilitating referrals and access to treatment for the community. They provide screening, referrals, and follow-up services to enhance clients' self-efficacy, self-advocacy, basic life skills, coping strategies, and self-management of biopsychosocial needs. Additionally, they coordinate and track service delivery status in the EHR system. The Access Specialist collaborates with the multidisciplinary team to ensure efficient and timely access to services across sites, following HealthRIGHT 360's philosophy, goals, policies, mission, and vision. Services are primarily provided via telephone but may also include outpatient office or residential. This is an on-call position. KEY RESPONSIBILITIES Direct Service: Respond to all phone, web, and walk in inquiries about all programs offered across campus, as well as programs offered at other locations. Collaborate with community agencies to ensure access to treatment. Complete brief screenings to ensure candidate is referred to appropriate care. Verify insurance and other eligibility for all prospective clients. Track and document pre-admissions paperwork, provide information for intake appointments, create client profiles, and input information into EHR. Manage waitlists across multiple programs. Maintain program trackers by inputting all internal and external referrals, verifying, and tracking eligibility, and scheduling appointments. Conduct follow-up calls to former clients to assess ongoing need and ensure contract compliance. Complete and monitor daily calls and access logs per funder requirements. Provide live coverage of phone lines during business hours to provide appointments and referrals. Maintain frequent communication with the treatment team and engage in regular consultations. Administrative Duties: Write and complete all progress notes within 72 hours of service delivery. Ensure that all documentation is in compliance with program requirements and with regulatory standards and agency policies. Attend meetings and development opportunities for staff. Participate in training opportunities and complete assigned training in a timely manner. Read and respond to emails in a timely manner. Arrange work schedule according to the program needs, which may include working on the evenings and/or weekends. And perform other duties as assigned. QUALIFICATIONS Education, Certification, or Licensure High school diploma or equivalent required. Higher education preferred. Valid registration with a California certifying agency such as CAADE, CADTP, CCAPP. Possess current First Aid and CPR certification or ability to obtain within 30 days of hire. Possess a valid California driver's license and access to registered and insured transportation. Experience Experience working with clients experiencing acute withdrawal from substances. Two years' experience in the human services field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery preferred. Two years' experience with Los Angeles County Department of Mental Health policy and procedures preferred.
    $32k-36k yearly est. 57d ago
  • Front Desk/Patient Services Coordinator

    IVI RMA North America

    Patient service representative job in Los Angeles, CA

    Job Description IVI RMA North America network of state-of-the-art fertility clinics is currently seeking hard-working, reliable and motivated candidates for our front desk role in Los Angeles. The Front Desk/Patient Services Coordinator will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. This is a full-time position Monday-Friday 6:30am-3:30pm. The Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patient's visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive practice image to our patients. Essential Functions and Accountabilities: Welcomes and greets all patients and visitors. Comforts patients by anticipating their anxieties and answering their questions. Follows provider appointment templates and guides patients through their visit. Assesses schedule conflicts and problems with recommendations for solutions. Collects payments as required; works with Finance to ensure all insurance information is entered and up to date. Works closely with patient's care team to coordinate total patient care. Processes medical records requests. Handles administrative tasks such as filing, sorting faxes, and answering phones. Schedules and confirms appointments. Works with other departments to ensure the office is in excellent condition. Supports office by ordering supplies and maintaining the front desk and waiting room areas. Academic Training: High School Diploma or equivalent (GED) - required Associate's degree - a plus Area: Administrative Management or other related field Position Requirements/Experience: 1+ years practical experience working in a similar position Experience in a patient-facing role - preferred Experience working in medical/healthcare industry 2+ years practical experience working in a customer service setting Technical Skills: Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required. Experience with medical office software program(s) (EMR's) preferred. IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. (This may not be offered for temporary employment) Medical, Dental, Vision Insurance Options Retirement 401K Plan Paid Time Off & Paid Holidays Company Paid: Life Insurance & Long-Term Disability & AD&D Flexible Spending Accounts Employee Assistance Program Tuition Reimbursement About IVIRMA Global: IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: *********************** & *********************** EEO “IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.” Monday - Friday 6:30am-3:30pm
    $40k-57k yearly est. 8d ago
  • Scheduling On Call Specialist

    New Beginnings-Supported Living Ser

    Patient service representative job in Camarillo, CA

    Job DescriptionOur company is looking for an individual who is good at working with computers and likes working with clients out on the field, who can handle scheduling software and fieldwork with our clients who have condition's of Autism, Cerebral Palsy, Down Syndrome and other intellectual disabilites. This is an administrative position and a field position as well. The scheduling on call specialist will consolidate all of New Beginnings client and consumer information into a central scheduling dashboard. The individual will be creating staff blocks for requested time off, medical maternity or extended leaves. An also for creating new client plans for all incoming consumers. The scheduling assistant will ensure all client and staff schedules remain as consistent as possible. For the On-call segment of the job the individual will be using our on-call line for 8:00 a.m- 4:30 p.m . This includes to answering the phone in a limited 30 minute period, this job also requires locating and scheduling coverage for all shift's call outs and or cancelations, updating the on-call log with accurate shift notes. The on call specialist will be trained to assume this role as determined based on weekly business needs. We prefer staff that have good morales and a great work ethic.
    $40k-58k yearly est. 21d ago
  • Patient Care Coordinator

    Central City Community Health Center 3.8company rating

    Patient service representative job in Monterey Park, CA

    CLASSIFICATION:Hourly, Non-Exempt JOB SUMMARY: Responsible for assisting the care team (provider, medical assistant, behavioral health provider, etc.) by coordinating services for patients who are part of the assigned panel, especially those with serious, complex, chronic or psychosocial issues. ACCOUNTABLE TO: Office Manager JOB DUTIES: Responsible for facilitating access to appropriate health services by assisting with the coordination of referral, admission, discharge and/or transfer of patients to specialty care, hospitals, nursing homes, rehabilitation facilities, or board and care facilities, including the following: * Provide an effective communication link between patient, medical staff, behavioral health staff, rehabilitation facilities, and hospitals. * Assist in coordination of care with other providers in the community, ensuring that information goes when and where it is needed. * Facilitate provider communication at regular intervals throughout patient's hospitalization or stay at other facilities. * Coordinate with the Board & Care Administrator to ensure all patients who are to be seen by the provider are at the facility on the date and time of the scheduled visit. * Assist the provider and Medical Assistant on the day of service in coordinating recommended additional services. * Ensure all patients in their assigned Board & Care have CCCHC assigned as their Primary Care Physician. * Track, coordinate, and ensure all patients in their assigned Board &Care receive all of the physician ordered preventative services. * Assist the Board &Care Administrators with Medi-Connect, HMO, and all other Health Plan issues. * Coordinate requested training for their assigned Board & Care Administrators and their staff. * Assists the Board & Care Administrator in accessing CBAS Programs for their patients if requested by the provider. * Identify services not currently provided in assigned Board & Care and work with the Director of Business Development to coordinate those services. * Coordinate and provide an array of activities for their assigned Board & Care patients. * Track and resolves all issues involving CCCHC that arise in their assigned Board &Care. * Maintain ongoing communication with discharge planners, case managers, and care coordinators at facilities to which patients are periodically admitted. * Ensure all patients are tracked and data entered into systems for follow-up and reporting. * Coordinate with medical staff to ensure that case management services are provided to patients with complex medical and/or psychosocial problems. * Maintain patient confidentiality and data integrity in accordance with Health Information Portability Accountability Act (HIPAA) regulations and maintain security of protected health information (PHI) * Punctuality and Attendance: This is an essential job duty for CCCHC's employees given the impact on patients. * All other duties as assigned. * Consistently demonstrate and uphold CCCHC's principle of providing quality health and human services to the medically underserved and low-income populations in a culturally sensitive manner. Special Knowledge, Skills, Abilities and Attributes: * Demonstrated ability to exercise sound judgment. * Ability to communicate clearly and concisely. * Ability to plan and be organized, work well under pressure, take initiative and be flexible and cooperative. * Ability to work effectively with both employees and managers. * Ability to convey a positive and professional image to patients and employees. * Must have knowledge of medical terminology/abbreviations. * Demonstrated proficiency in various PC applications, including E-mail, Microsoft Excel, and Word, Internet, and networking devices. * Ability to use a computerized patient system (EMR) * Must be able to make decisions and perform job duties with minimal supervision. * Required to know, follow, and enforce safe work practices, and be aware of company policies and procedures related to job safety, including safety rules and regulations. Education and Experience Requirements * High school diploma or GED required. * Bilingual in English and Tagalog preferred. * Medical Assistant Certification and prior experience preferred. Central City Community Health Center offer a dynamic work environment with competitive salaries and benefits. Central City Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Central City complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
    $38k-44k yearly est. 2d ago
  • Patient Rep Collector Full Time Days

    Hollywood Presbyterian Medical Center 4.1company rating

    Patient service representative job in Los Angeles, CA

    CHA Hollywood Presbyterian (CHA HPMC) is a nationally recognized acute care facility that has been caring for the Hollywood community and Los Angeles Areas since 1924. Join our Global Network and be a CHA Global Ambassador CHA HPMC is also a part of the world-renown CHA Health System (CHS). CHS has CHA University which consists of 14 education institutions including medical school, nursing school and pharmacy. CHA global network operates 81 hospitals and specialty clinics, 30 research and 31 bio/pharmaceutical/healthcare companies with 14,000 employees in seven countries. Our New Facility is seeking for Top Talents The best women's hospital in Los Angeles is looking for current RN candidates to staff Operating Room, Emergency Department, Labor & Delivery and Mother-Baby care units to be housed in our expanding new patient tower facility scheduled to open next year. Come be a part of this dedicated and caring team right in the heart of Hollywood. Position Summary: To call insurance companies, payers, and/or patients for payment on unpaid claims. To ensure the maximum collection effects by organizing, and prioritizing daily workloads, providing required documentation and minimizing external delay. Minimum Education: * High School Diploma. Preferred Education: * N/A Minimum Work Experience and Qualifications: * Three (3) years of collection experience in a hospital setting or five (5) years of relevant hospital experience. * Medical terminology, knowledge of payer requirements and programs which the patient may be eligible. * Excellent communication skills. * Ability to communicate effectively verbally and in writing. * Must be able to work in a union environment. Preferred Work Experience and Qualifications: * N/A Required Licensure, Certification, Registration or Designation: * Current Los Angeles County Fire Card required (within 30 days of employment). Shift: Days Hours: 8 Shift Hours: 8:00am - 4:30pm Weekly Hours: 40 Type: Full-Time FTE: 1.0
    $33k-38k yearly est. 46d ago
  • Patient Access Representative II - Per Diem, Variable (Culver City)

    PMH Financial 3.7company rating

    Patient service representative job in Culver City, CA

    The Patient Access Rep II arranges for the efficient and orderly admission of all inpatients and outpatients. Ensures that accurate patient information is collected and that patients are aware of hospital policy and procedures. Southern Cali Hospital Culver City Required Qualifications: Two years of admitting office and/or PBX operator experience High School Diploma or GED Basic Understanding of Medical Terminology Excellent written and verbal communication skills in English Strong time management skills Ability to multitask and maintain a work pace appropriate to workload Computer literacy and proficiency Must demonstrate customer service skills appropriate to the job Preferred Qualifications: Bilingual skills to communicate effectively with patients and families Pay Rate: Min - $24.92 | Max - $24.92 Registers all patients according to department procedures. Completes all necessary admission (including consent) forms accurately and thoroughly. Prior to entering patient information into Optimum verifies the medical record status using Master Patient Index function. Ensures that the patient's name, chief complaint and other information are entered accurately. Prepares the patients financial folder and distributes copies to appropriate departments. Ensures that each account is billable, and if necessary, pre-certification requirements are met. Contacts physician's offices to obtain required pre-admission information as needed. Ensures that patients have required authorization for scheduled procedures. Explains hospital polices regarding payment of service, collects payments and issues receipts. Requests identification cards, and insurance cards during the admission process, obtains copies of all cards (front and back). Verifies insurance coverage and eligibility. Ensures that each patient receives an identification bracelet upon admission. Operates PBX and answers all incoming calls and transfers to the appropriate department or patient room in a professional. Performs paging via overhead and other hospital systems when required, including announcing and reporting hospital emergency codes. Ensures physicians are authorized to admit patients. Appropriately refers all physicians on delinquency list to hospital administrator or designee. Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.
    $33k-40k yearly est. Auto-Apply 24d ago
  • Receptionist / Front Office

    Brandon Foster-State Farm Agency

    Patient service representative job in El Segundo, CA

    Salary: $20.0 - $25.0/hour Experience: 0 Year(s) Brandon Foster - State Farm Agency, located in El Segundo, CA has an immediate opening for a Front Office - Team Member. No insurance experience is required as we will train the right person with the right attitude. The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others. Responsibilities include but not limited to: Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency Manage incoming calls Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents You will receive: Hourly pay Eligible for benefits after 6 months of employment Valuable experience Growth potential/Opportunity for advancement within my office Ideal Candidate: Must be willing to obtain Property and Casualty insurance license Bilingual English/Spanish preferred Strong phone contact handling skills and active listening Comfortable with making outbound calls Genuinely excited to help customers Patient, empathetic, and passionately communicative; loves to talk Ability to empathize with and advocate for clients when necessary Strong Problem-solving skills Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. PI0c917b4a1ddc-26***********5
    $20-25 hourly Easy Apply 2d ago
  • Medicare Senior Biller

    Insight Global

    Patient service representative job in Los Angeles, CA

    Title: Medicare Senior Billers Duration: Ongoing Contract Schedule: 7:00AM - 3:30 PST Pay Rate: $25/hr - $30/hr Schedule: Full time, Los Angeles - right in North Hollywood (Koreatown - sunset and Vermont) - Next to Los Angelos children's hospital, 90027 Must Haves: 3-5 years in Medicare billing at a hospital Strong knowledge of Medicare Billing, Managed Medicare, and Managed Medi-Cal compliance Familiarity with claims processing software and clearinghouse platforms Ability to process and submit claims quickly and accurately Nice to Have: Proficiency with Paragon and related billing tools Job Description: We are seeking experienced Medicare Senior Billers to join our team on an ongoing contract basis. In this role, you will: Manage end-to-end Medicare and Managed Medicare & Medi-Cal billing processes, ensuring compliance with federal and state regulations Accurately prepare, review, and submit claims to maximize reimbursement and minimize denials Utilize Paragon EHR and other billing tools to maintain precise documentation and workflow efficiency Collaborate with internal teams to resolve billing discrepancies and support revenue cycle goals Maintain up-to-date knowledge of payer guidelines and regulatory changes
    $25 hourly 2d ago
  • Patient Rep Collector Full Time Days

    Hollywood Presbyterian 4.1company rating

    Patient service representative job in Los Angeles, CA

    CHA Hollywood Presbyterian (CHA HPMC) is a nationally recognized acute care facility that has been caring for the Hollywood community and Los Angeles Areas since 1924. Join our Global Network and be a CHA Global Ambassador CHA HPMC is also a part of the world-renown CHA Health System (CHS). CHS has CHA University which consists of 14 education institutions including medical school, nursing school and pharmacy. CHA global network operates 81 hospitals and specialty clinics, 30 research and 31 bio/pharmaceutical/healthcare companies with 14,000 employees in seven countries. Our New Facility is seeking for Top Talents The best women's hospital in Los Angeles is looking for current RN candidates to staff Operating Room, Emergency Department, Labor & Delivery and Mother-Baby care units to be housed in our expanding new patient tower facility scheduled to open next year. Come be a part of this dedicated and caring team right in the heart of Hollywood. Position Summary: To call insurance companies, payers, and/or patients for payment on unpaid claims. To ensure the maximum collection effects by organizing, and prioritizing daily workloads, providing required documentation and minimizing external delay. Minimum Education: High School Diploma. Preferred Education: N/A Minimum Work Experience and Qualifications: Three (3) years of collection experience in a hospital setting or five (5) years of relevant hospital experience. Medical terminology, knowledge of payer requirements and programs which the patient may be eligible. Excellent communication skills. Ability to communicate effectively verbally and in writing. Must be able to work in a union environment. Preferred Work Experience and Qualifications: N/A Required Licensure, Certification, Registration or Designation: Current Los Angeles County Fire Card required (within 30 days of employment). Shift: Days Hours: 8 Shift Hours: 8:00am - 4:30pm Weekly Hours: 40 Type: Full-Time FTE: 1.0
    $33k-38k yearly est. Auto-Apply 45d ago

Learn more about patient service representative jobs

How much does a patient service representative earn in Santa Clarita, CA?

The average patient service representative in Santa Clarita, CA earns between $29,000 and $43,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.

Average patient service representative salary in Santa Clarita, CA

$35,000

What are the biggest employers of Patient Service Representatives in Santa Clarita, CA?

The biggest employers of Patient Service Representatives in Santa Clarita, CA are:
  1. Tri Source & Nearstaff Solutions
  2. Henry Mayo Newhall Hospital
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