Patient service representative job in Santa Fe, NM
Provides customer service support for inbound/outbound Medication Therapy Management (MTM) pharmacy calls from members, providers, and pharmacies. Contributes to overarching pharmacy strategy for optimization of medication related health care outcomes, and quality cost-effective member care.
**Shift: 10-6:30 PM MST**
**Essential Job Duties**
- Handles and records inbound/outbound pharmacy calls with members, providers, pharmacists, pharmacies and technicians - ensuring departmental and Centers for Medicare and Medicaid Services (CMS) standards are met.
- Educates Molina members on the urgency, positive impacts, and importance of completing an annual comprehensive medication review with pharmacists, and maintaining good medication adherence.
- Enforces Health Insurance Portability and Accountability Act (HIPAA) compliance standards and regulations.
- Provides clerical services and support to pharmacists and technician staff, and support for day-to-day pharmacy operations as delegated.
- Adheres to pharmacy policies and procedures related to appropriate call resolution/transfer to internal departments as required.
- Utilizes appropriate resources to ensure member contact information is current and up-to-date.
- Effectively communicates general Medicare and Medicaid plan benefits to existing pharmacy members.
- Interacts with appropriate primary care providers to ensure member registry is current and accurate.
- Supports pharmacists with completion of comprehensive medication reviews through pre-work up to case preparation.
- Proactively identifies ways to improve member relations.
- Supports goal to achieve and maintain industry-leading Medicare STAR ratings.
**Required Qualifications**
- At least 1 year of related experience, including call center or customer service experience, or equivalent experience combination of relevant education and experience.
- Excellent customer service skills.
- Ability to work independently when assigned special projects, such as pill box requests, care management referrals, over the counter (OTC) requests, etc.
- Ability to multi-task applications while speaking with members.
- Ability to develop and maintain positive and effective work relationships with coworkers, clients, members, providers, regulatory agencies, and vendors.
- Ability to meet established deadlines.
- Ability to function independently and manage multiple projects.
- Excellent verbal and written communication skills, including excellent phone etiquette.
- Microsoft Office suite, and applicable software program(s) proficiency.
**Preferred Qualifications**
- Health care industry experience.
- Pharmacy related experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $21.65 - $28.82 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
$21.7-28.8 hourly 18d ago
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Patient Experience Specialist
Allevio Care, LLC
Patient service representative job in Santa Fe, NM
Job Description
About Allevio
At Allevio, we're on a mission to empower healthcare practice owners by removing the operational and administrative roadblocks that can get in the way of exceptional patient care. We specialize in streamlining core functions-like billing, compliance, patient management, and talent recruitment so providers can stay focused on what matters most: their patients.
We know running a medical practice comes with unique challenges, and that's why we offer tailored solutions that drive efficiency, support growth, and ensure regulatory compliance. At Allevio, you'll join a team that's passionate about helping clinics thrive-today and for the long haul.
Position Overview
This position will be supporting both of our Santa Fe locations. Patient Experience Specialists are responsible for scheduling appointments, answering patient inquiries, and assisting patients in the office. They also maintain the organization of a medical office, and ensure that the medical environment is welcoming, calm, and quiet for patients and their families. Additionally, patient experience specialists are expected to provide compassionate service to patients while calmly managing a wide array of tasks. Patient Experience Specialists will accomplish this by following the policies, procedures, and protocols set forth by Allevio Care and supporting the company's vision and values.
Key Responsibilities
Always exhibits professional behavior.
Smiles and helps patients feel comfortable. Provides a great patient experience.
Welcome and check in patients.
Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails. Check patient pop/hush mail.
Collect copays and other fees and perform proper money handling tasks (Total daily deposits, make copies of receipts, fill out daily deposit log).
Confirming and entering patients' demographics and insurance information.
Print fee tickets, visit update sheets, lab reports, and other paper documents. Handles referrals, medical records and will mail/fax documents as necessary.
Check patients out, make return appointments, and collect payment for any services or products received.
Answer questions posed by patients and educate them on products or services they receive. Provide after-care instructions if applicable.
Work as a team and provide overall support for the physicians and other office staff.
Requirements & Qualifications
Must be proficient in Spanish.
One year or more of medical front office experience.
Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients.
Demonstrated attention to detail.
Ability to work quickly with high accuracy.
Friendly and welcoming demeanor.
Ability to collect money due from patients.
Understanding of ICD 10 and CPT coding and modifiers.
Ability to communicate clearly by telephone, in writing and in person.
Willingness to take on any task assigned.
Dedication to integrity, accountability and respect.
What You'll Bring
Strong collaboration skills with the ability to work effectively across teams and functions
Proven initiative and a proactive mindset- you're someone who takes ownership, problem solves, works with a sense of urgency and drives projects forward
Adaptability in fast-paced, evolving environments; comfortable navigating ambiguity and change
Alignment with our core values which are; Care, Accountability, Respect, Integrity, Nurturing & Grit.
A positive attitude and team-first mentality that contributes to a supportive and inclusive workplace culture
Benefits & Perks
Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO) and company holidays
Equal Opportunity Employer
Allevio is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team where everyone belongs. We welcome applicants of all backgrounds and identities and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, veteran status, or any other protected characteristic. We believe diverse perspectives strengthen our company and help us better serve the practices and patients we support.
$29k-37k yearly est. 8d ago
Medical Support Assistant
Akicita Federal
Patient service representative job in Santa Fe, NM
$50,000 - $60,000 a year
Akicita Federal is seeking a dedicated and compassionate Medical Assistant to provide clinical and administrative support at the Jicarilla Service Unit in Dulce, NM. This role is critical in ensuring efficient patient care and clinic operations within a federally operated healthcare environment serving Native American communities.
Key Responsibilities:-Perform routine clinical tasks under the direction of a physician or licensed healthcare professional-Prepare patients for examinations, take vital signs, and record patient history-Administer injections and immunizations as directed-Assist providers with procedures and specimen collection-Maintain examination rooms, equipment, and supplies in a clean and ready state-Document patient care in the Electronic Health Record (EHR)-Provide patient education and instructions per provider orders-Coordinate patient flow to ensure smooth and efficient clinic operations-Perform administrative duties such as scheduling, updating records, and responding to inquiries-Comply with all infection control, safety, and confidentiality policies and procedures
Minimum Qualifications:-High School Diploma or GED-Completion of a Medical Assistant training program (Certificate or Diploma)-Certified or Registered Medical Assistant preferred (CMA, RMA, or equivalent)-Basic Life Support (BLS) certification (must be current and valid)-Minimum of 1 year of experience in a medical clinic or hospital setting preferred-Experience with Electronic Health Records (EHR) systems (e.g., RPMS, IHS EHR) is a plus-Must pass a federal background check and drug screening-Strong interpersonal and organizational skills with cultural sensitivity
Benefits:-Paid Federal Holidays (11 per year)-Paid Sick Leave and Paid Time Off (PTO)-Health, Dental, and Vision Insurance-401(k) Retirement Plan
$50k-60k yearly Auto-Apply 60d+ ago
Medical Receptionist
Epiphany Dermatology
Patient service representative job in Santa Fe, NM
Job Description
What We're Looking For:
A dedicated and customer-focused Medical Receptionist who thrives in a fast-paced environment. The ideal candidate is highly organized, adaptable, and able to multi-task while ensuring patients feel welcomed and valued from the moment they arrive to the time they leave. If you're up for the challenge, we want to hear from you!
Please check out our video to learn more about the amazing work our Medical Receptionists do for our patients - ****************************************************
What You'll Do
Be the first and last person our patients encounter! As you assist with check-ins and check-outs, you'll play a key role in providing an exceptional patient experience-welcoming them warmly, prepping them efficiently, and leaving a lasting, positive impression every step of the way.
Keep things flowing by registering patients, managing wait times, and making the reception area warm and inviting for everyone!
Deliver friendly and professional customer service, whether you're chatting in person, over the phone, or sending a message.
Gather and double-check patient info, handle forms and payments, and get everything ready for the next visit-all with a smile!
Support our patients and providers by scheduling appointments, maintaining records, and ensuring a seamless experience.
And there's so much more!
What We Value
Fun - We create an engaging and positive environment for patients and staff.
Common Sense - We take a practical, thoughtful approach to patient care and clinic operations.
Integrity - We uphold the highest standards of professionalism, ethics, and trust.
Excellence - We are committed to delivering top-tier patient care and service.
Determination - We tackle challenges with solutions and strive for continuous improvement.
Teamwork - We support one another to provide the best outcomes for our patients.
What We Offer
Our team members are the key to our success and we're proud to offer eligible teammates great benefits (many at no cost!), perks like free skin care, generous time off, growth opportunities, and the chance to be part of a purpose-driven organization taking patient care to the next level. Join our team and be a part of a dermatology practice that values exceptional patient care and a positive workplace culture!
Qualifications/Experience
High school diploma or general education degree (GED).
Prior medical receptionist experience preferred.
Must be authorized to work in the United States without restriction. We will not sponsor applicants for work visas.
Work Environment and Physical Requirements:
Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.
Benefits
We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA, tuition assistance, certification reimbursement, and more!
$29k-36k yearly est. 5d ago
Patient Experience Representative Service Excellence/Part-time
Christus Health 4.6
Patient service representative job in Santa Fe, NM
The Patient Experience Representative is responsible for ensuring that every person approaching the medical center is greeted, provides direction to desired location, including transporting (walking or wheelchair) individuals to area, and visitors are offered assistance as appropriate in order to feel accepted and welcome.
Patient Experience Representative will be asked to screen patients/visitors/associates, enforce visitor/support person restrictions, perform service recovery, and assist during special events.
$30k-34k yearly est. 41d ago
Victim Services Representative (NMCD #10110518)
New Mexico Corrections Department 3.7
Patient service representative job in Santa Fe, NM
Salary $26.57 - $39.86 Hourly $55,273 - $82,909 Annually is a Pay Band C7 Posting Details This position is funded for a specific purpose. The Sponsored Term appointment is similar to a probationary appointment. The position and the appointment will expire upon loss or reduction of state or federal funding, or
when special project or program for which the position was created has been completed.
* APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE
CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR
EACH JOB (MONTH & YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*
Interviews are anticipated to be conducted within two weeks of closing.
Why does the job exist?
This position will provide direct information, assistance and referrals to victims of crime that have concerns or inquiries related to New Mexico Corrections Department (NMCD) incarcerated offenders or offenders under supervision of the Probation Parole Division. The position will respond to inquiries from victims, victim advocates, and other victim service agencies. The position will be responsible for educating victims about the corrections system, assisting with unwanted inmate correspondence, providing projected release dates, responding to restitution inquiries, assisting with safety planning, registering victims on the Victim Notification Everyday (VINE) system, providing information on victims' rights and providing referrals.
This position will be responsible for assisting crime victims during the parole board hearing process. This includes explaining the hearing procedures, guiding victims on how to write a Victim Impact Statement, and preparing them to testify before the New Mexico Adult Parole Board. The responsibilities include the coordination of video appearances for victims at the hearings, accompanying them virtually, and providing emotional support and debriefing following the hearing. Additional responsibilities include tracking the inmate's release status, conducting follow-up communication upon the inmates' release, providing information regarding conditions of release. This position will be responsible for supporting the Victims of Crime Act (VOCA) grant compliance and reporting.
How does it get done?
* Provide information, assistance and referrals to victims of crime
* Respond to inquires from victims
* Assist victims during Parole Board hearings
* Tracking and reporting statistical data
Who are the customers?
* Victims of adult crime in the State of New Mexico
* New Mexico Corrections Department
Ideal Candidate
Experience in the following:
* Social Work, Psychology, Guidance and Counseling or Criminal Justice
* Working with communities
* Case management
Minimum Qualification
Associate's Degree in Social Work, Psychology, Guidance and Counseling, Education, Sociology, Criminal Justice, Criminology, Family Studies/Services, Social Sciences, or Human Services and one (1) year of experience as a social work assistant and/or in social or community coordination, working with communities, working on health or social service related matters, social work/case management experience, and/or behavioral health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling three (3) years may substitute for the required education and experience.
Employment Requirements
This position is designated as safety sensitive. Employment is subject to pre-employment and random testing,
in accordance with all terms and conditions of federal and state law, rules and regulations in relation to alcohol
and/or drug testing. Must possess and maintain a valid New Mexico Driver's License. Pre-employment
background check is required and conditional pending results.
Working Conditions
Work is performed in an adult prison environment, which includes daily contact with inmates. Willingness to work in a correctional facility, may be required to work odd hours, overtime, holidays, and weekends.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Francine Garcia, **************, *************************, Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
$23k-28k yearly est. 3d ago
Service BDC Representative
Chevrolet Cadillac of Santa Fe
Patient service representative job in Santa Fe, NM
Job Description
As a Service BDC Representative at Chevrolet Cadillac of Santa Fe, you will be responsible for providing exceptional customer service and support to our service department. This is a full-time, administrative role in the fast-paced and exciting auto industry. As an individual contributor, you will play a crucial role in ensuring our customers have a positive experience with our dealership and maintain long-term relationships with them.
Compensation & Benefits:
This is a full-time, hourly position with competitive pay and benefits package including medical, dental, and vision insurance, 401(k) retirement plan, paid time off, and employee discounts on vehicles and service.
Responsibilities:
- Serve as the first point of contact for our service department, answering phone calls, emails, and online inquiries in a prompt and professional manner
- Schedule service appointments for customers and maintain accurate and up-to-date service records
- Ensure customer satisfaction by following up on service appointments and addressing any concerns or issues that may arise
- Utilize dealership management systems to input and track customer information, appointment details, and service orders
- Maintain a positive and professional attitude at all times, providing exceptional customer service to all customers
- Assist with organizing and maintaining the service department, including scheduling, filing, and inventory management
- Collaborate with the service and sales teams to ensure efficient and effective communication and customer service
Requirements:
- High school diploma or equivalent
- Previous experience working in a customer service or administrative role, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in computer systems and software, including Microsoft Office and dealership management systems
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Must be able to work full-time, including some evenings and weekends as needed
EEOC statement:
Chevrolet Cadillac of Santa Fe is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to promoting a dynamic and inclusive workplace where employees of all backgrounds can thrive.
$24k-33k yearly est. 4d ago
Customer Service Representative - Santa Fe, NM
Kedia Corporation
Patient service representative job in Santa Fe, NM
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$25k-33k yearly est. 60d+ ago
Customer Service Rep / Pizza Maker Store (06540)
Domino's Franchise
Patient service representative job in Santa Fe, NM
Domino's Team BAM! is looking for
friendly & motivated
people to join our team at our Domino's!
Job Description
Responsibilities:
Greeting customers and taking orders with a smile!
Operating the cash register and collecting payment from customers.
Making consistent products within Domino's Pizza guidelines.
Maintaining a clean and organized work environment
Maintain a professional appearance
Qualifications
Qualifications:
Minimum 16 years old
Reliable transportation to and from work
Comfortable engaging with customers over the phone and face-to-face
Additional Information
Pay & Benefits:
Flexible schedule (Work as few as 4 hrs per week)
Medical & Dental Insurance
401K
Employee Discount
Advancement opportunities
$25k-33k yearly est. 14d ago
Customer Service Representative - State Farm Agent Team Member
Garrett Seawright-State Farm Agent
Patient service representative job in Santa Fe, NM
Job DescriptionBenefits:
License Reimbursement
Hourly Plus Commission
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer ServiceRepresentative - State Farm Agent Team Member with Garrett Seawright - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$25k-33k yearly est. 11d ago
Customer Service Representative - State Farm Agent Team Member
Stephen Gillespie-State Farm Agent
Patient service representative job in Santa Fe, NM
Job DescriptionBenefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Paid time off
Training & development
Vision insurance
Position Overview
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
As an Agent Team Member, you will receive...
Simple IRA
Group Life Insurance Benefits
Hourly pay plus commission/bonus
Hourly pay
Health benefits
Flexible hours
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Excellent communication skills - written, verbal and listening
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Ability to work in a team environment
Ability to multi-task
Ability to effectively relate to a customer
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
POSITION COULD DEVELOP INTO FULL-TIME SALARIED JOB.
$25k-33k yearly est. 8d ago
Customer Service Representative
John Chandler Farmers Insurance
Patient service representative job in Santa Fe, NM
Job Description
Our office is
quickly growing
and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer ServiceRepresentative needs to
exceed customer service standards
to current clients while also
assisting prospects as they call in
.
No prior experience is necessary Apply for the position today by completing the form and completing the assessment.
Benefits
Hands on Training
Career Growth Opportunities
Responsibilities
Schedule appointments for sales staff to meet prospective customers.
Provides on-going support to insurance clients as needed.
Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Stay up-to-date on industry market trends and best practices.
Assess and identify the wants and needs of your customer(s) over the phone.
Participate in regular team meetings and brainstorming sessions.
Attend training and continuing education courses.
Handle customer renewals.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Create relationships from a cold start.
Be a fantastic presenter.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
$25k-33k yearly est. 10d ago
Customer Service Representative - State Farm Agent Team Member
Belinda Maez-Ferrero-State Farm Agent
Patient service representative job in Santa Fe, NM
Job DescriptionBenefits:
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer ServiceRepresentative - State Farm Agent Team Member with Belinda Maez-Ferrero - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$25k-33k yearly est. 3d ago
Customer Service Representative I
ASM Research, An Accenture Federal Services Company
Patient service representative job in Santa Fe, NM
Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Shift: 9:30 AM - 6:00 PM EST
**Job Responsibilities**
+ Supports customer to submit and process transactions
+ Assists customer with identifying and resolving processing issues and website access inquires
+ Supports inbound calling, outbound calling, email, web chat and outreach to customers
+ Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application
+ Meet Quality Assurance Requirements and other key performance metrics
**Minimum Qualifications**
+ High School Diploma or GED
+ 0-2 years of customer service or public relations experience.
**Other Job Specific Skills**
+ Ability to successfully adapt and perform during times of high call volume.
+ Ability to provide effective customer service and deal tactfully and courteously with the public.
+ Strong written and verbal communication skills.
+ Strong listening ability to interpret and clarify information being provided by customers.
+ Strong commitment to providing quality service.
+ Ability to foster a good working relationship and rapport with customers.
+ Keen attention to detail and accuracy.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$17.75 - $17.75
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$25k-33k yearly est. 3d ago
Retail Customer Service Representative
Nm101
Patient service representative job in Santa Fe, NM
Responsive recruiter Benefits:
Flexible schedule
Opportunity for advancement
Paid time off
Retail Customer ServiceRepresentative - Benefit and Perks
Competitive Compensation
Flexible Scheduling
Hard work, collaboration, humanity, fun, and laughter
Career path development
A PostNet Retail Customer ServiceRepresentative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer ServiceRepresentatives. The Ideal Retail Customer ServiceRepresentative Candidate Will Have:
Previous customer service or sales experience in a retail environment
Exceptional customer service skills
Ability to translate customer requirements into final products or services
Assist in handling customer complaints and problems in a professional manner
Multitasking - must have the ability to simultaneously process multiple tasks
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
A high school diploma or equivalent required
Valid driver's license required
Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
Ability to work flexible hours
Some supervisory skills preferred
Notary Public certification may be required
Retail Customer ServiceRepresentative - Daily Tasks:
Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
Assists customers with their product and service need in person, through email, and by phone
Processes customer sales through the point-of-sale system
Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
Opens and closes the center, cash register, and other center systems
Assists management in maintaining, ordering, and stocking inventory
Maintains the center consistent with established standards
Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Sorts and deposits mail in private mailboxes
Captures, complete tasks, and organizes Virtual Mail
Retail Customer ServiceRepresentative - Role Requirements:
Must be able to stand behind a sales counter for extended periods of time
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, by phone, and in-person
May be required to operate a motor vehicle
Must perform all duties in a safe and efficient manner
Spanish speaking is a plus but not required.
Company OverviewSince 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.PostNet has nearly 700 locations across North America, Central America, South America, and Africa. At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.
Apply today! Compensation: $15.00 per hour
At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
$15 hourly Auto-Apply 60d+ ago
Dental Clinic Receptionist Espanola
El Centro Family Health 4.1
Patient service representative job in Espanola, NM
As a Federally Qualified Health Center, 501c3, our mission is to provide affordable, accessible, quality health care to the people of Northern New Mexico. Do you want to be part of an organization that is dedicated to wellness and excellence of care? El Centro Family Health is seeking a full-time Dental Clinic Receptionist dedicated to serving the needs of our community.
Compensation: $15.00 to $20.19 an hour, commensurate with education and experience.
Ideal candidate should possess the following qualities:
* Strong interpersonal communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
* Attention to detail.
* Willing to travel to outlying clinics as needed.
* Excellent communication skills.
* Knowledge and fluent skill of Microsoft Office Excel and Word applications, internet explorer usage, and Outlook.
Responsibilities
The Dental Receptionist is responsible for projecting a positive first impression of the organization, by communicating effectively with coworkers and the general public, and greeting patients and other visitors, determining their needs, and directing them accordingly to the appropriate party with complete confidentiality.
The Dental Clinic Receptionist position requires attention to detail, ability to relate data elements, and ability to evaluate discrepancies in data and documents using defined sources of information. Employee communicates verbally with co-workers, patients and clients, and members of the public. Such communication must be correct, clear, and understandable. Written communications require review, signature, and/or clearance by the supervisor.
Minimum requirements
Education: High school diploma or GED equivalent.
Experience (preferred): Minimum of (1) year experience in a related field.
Preferred Requirements
Bilingual-Spanish/English.
Experience:
Experience in bookkeeping and accounting. Experience with dental terminology and dental insurance claims and Medicaid.
Benefits
* 401 k Retirement
* 7 Paid Holidays
* Medical, Dental, Vision Insurance
* 100% Employer Paid Basic Life Insurance
* Employee Voluntary Supplemental Benefits
* Employee Assistance Program
* Flexible Spending Account (FSA)
$15-20.2 hourly 60d+ ago
Patient Care Coordinator Orbit Family Eyecare
Keplr Vision
Patient service representative job in Los Alamos, NM
Patient Care Coordinator - Orbit Family Eyecare Are you passionate about providing exceptional customer service and making a difference in the lives of patients? We're looking for a friendly, professional, and detail-oriented individual to join our team as a Patient Care Coordinator. In this dynamic, customer-facing role, you'll be the first point of contact for patients, offering a welcoming atmosphere and top-tier care every step of the way.
What You'll Do:
Be the friendly voice on the phone, assisting patients with scheduling and inquiries
Greet and check in patients with a warm smile and professional demeanor
Manage a variety of front desk tasks with efficiency and attention to detail
Ensure smooth patient flow through excellent time management and multitasking skills
What We're Looking For:
1+ year of customer service experience (healthcare experience a plus, but not required!)
Strong communication skills with the ability to interact professionally and courteously with patients
Tech-savvy with basic computer skills and the ability to learn new systems quickly
A positive, can-do attitude and the ability to stay organized under pressure
Why You'll Love Working Here:
Career growth opportunities - We believe in promoting from within, offering a path for advancement as you gain experience and develop your skills.
Upward mobility - Take your career to the next level! Whether you're looking to grow into leadership roles or specialize in other areas of healthcare, the opportunities are endless.
Supportive, team-oriented environment where your contributions are valued and your growth is encouraged.
Ready to jumpstart your career in healthcare? We're willing to train the right person-if you're passionate about providing outstanding patient care, creating an unforgettable first impression, and building a rewarding career, we want to meet you!
Apply today and take the first step toward an exciting future with us!
#LI-Onsite
$30k-42k yearly est. 5d ago
Patient Access Representative
Cottonwood Springs
Patient service representative job in Los Alamos, NM
Memorial Medical Center
Job Title: Patient Access Representative
Job Type: Full-time
Reports to the Director or Manager of Department.
Your experience matters
Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Desk Representative, joining our team, you're embracing a vital mission dedicated to
making communities healthier
. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
How you'll contribute
Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility.
Essential Functions
Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
Distributes and explains forms, documents, and educational handouts to patients and families.
Verifies insurance benefits and obtains precertification/authorization as necessary.
Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
Protects patient privacy and confidentiality in all registration activities.
Participates in performance improvement and required education.
Works alternate shifts/areas as needed to support department operations.
Performs other duties as assigned.
Additional Information
Populations Served: Does not treat or provide clinical care to patients. Protected Health Information Accessed: Demographic, Insurance, Financial. Exposure: Occupational exposure to bloodborne pathogens may be present. Physical Requirements (typical): Frequent keyboard data entry, sitting, audible speech and hearing; frequent reaching and repetitive hand/arm movements; occasional walking, standing, squatting, pushing/pulling and lifting/carrying up to 25 lbs; rare climbing, kneeling, running, and higher-force tasks. Vision demands include near/far vision and depth perception (constant), color distinction (constant); smell and taste rarely required. Occasional exposure to biological and rare exposure to chemical hazards (e.g., dust, gases/vapors/fumes); latex exposure rare.
Minimum Qualifications
Education:
High School diploma preferred
Skills:
Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment.
Rapid learning and navigation of multiple software systems.
Effective English communication (read, write, speak, and understand).
Ability to complete the Skills Competency Checklist within 90 days of hire.
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
Professional Development: Ongoing learning and career advancement opportunities.
More about Memorial Medical Center
Memorial Medical Center is a 199 bed acute medical/surgical teaching hospital located in Las Cruces, NM, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.
Memorial Medical Center is an Equal Opportunity Employer. MMC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment
$29k-37k yearly est. Auto-Apply 39d ago
Customer Service Representative
Destination Pet 4.1
Patient service representative job in Santa Fe, NM
Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!
We're sniffing out our next Customer ServiceRepresentative at
Eldorado Animal Clinic
-someone who can make every client feel like a VIP (Very Important Pet-parent).
Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets *and* people-and can juggle phones, customers, and the occasional muddy paw print-this is your moment.
At Destination Pet, we're not just another Pet/Vet care center-we're a community that lives to elevate the love and lives of pet families. Since 2016, we've been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.
๐ Perks & Pay:
Part-time health, mental health, and telehealth benefits
Pay starts at $16.00 - $18.00 /hour DOE + tips
๐ Reporting To:
General Manager
๐ช What You Should Know:
You'll be on your feet often-standing, walking, climbing stairs, wrangling leashes.
Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs-you know).
Availability on evenings, weekends, and holidays required (pets don't take days off).
Exposure to cleaning supplies, pet hair, and, ahem, โaccidentsโ is part of the gig.
๐ What You'll Be Doing (Besides Being the Friendly Face Everyone Remembers):
Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).
Answering phones with a smile in your voice and multi-tasking like a pro.
Touring new clients through the facility and selling the services that keep tails wagging.
Ensuring up-to-date vaccinations are on file-because safety first.
Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).
Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.
Responding to complaints with patience and professionalism- even when it's clearly the cat's fault.
Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.
Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
Jumping in to support other team members whenever needed. We're all in this together.
๐พ What You Bring to the Table:
You're a people-person and a pet-person.
Previous experience in customer service or retail? Heck yes.
You've got solid communication chops-phone, in-person, email, you name it.
Multi-line phones and computer systems don't scare you.
You're cool under pressure and know how to keep things professional (even when someone's barking-and we don't mean the dog).
You solve problems faster than a lab chasing a tennis ball.
High school diploma or equivalent required.
1+ year of customer service experience preferred.
If you've got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag-we're saving you a spot.
Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.
At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?
$16-18 hourly Auto-Apply 9d ago
Customer Service Rep.
Cai 4.8
Patient service representative job in Santa Fe, NM
**Req number:** R6896 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
As the Customer ServiceRepresentative you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services.
**Job Description**
We are seeking **Customer Service** **Representatives** to join our team. In this role, you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This role is **remote** and **full-time. Due to our end client, clients must reside in North Carolina.**
**What You'll Do**
+ Respond to provider questions,emails, and calls in a timely and professional manner
+ Assist with navigating and resolving a variety of issues, including claims and continuity of care
+ Work towards meeting and exceedingcall center metrics
+ Manage a high volume of inbound andoutbound callswith efficiency and courtesy
+ Maintain detailed records of interactions, transactions, and comments
+ Collaborate with Provider Relations and Contracts teams to ensure seamless service
+ Contribute to team efforts by accomplishing related results as needed
**What You'll Need**
Required:
+ High school diploma or equivalent; higher education or certifications inhealthcareorcustomer servicepreferred
+ Experience incustomer service, ideally in ahealthcaresetting
+ Strongcommunication skills, both verbal and written
+ Ability to handle stressful situations withpatienceand professionalism
+ Proficiency with computers and typicaloffice software
+ Knowledge ofhealthcaresystems and terminology is a plus
+ Flexibilityto work holidays and extended hours as required by the Department.
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
$17.00 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
$25k-31k yearly est. 10d ago
Learn more about patient service representative jobs
How much does a patient service representative earn in Santa Fe, NM?
The average patient service representative in Santa Fe, NM earns between $27,000 and $38,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in Santa Fe, NM
$32,000
What are the biggest employers of Patient Service Representatives in Santa Fe, NM?
The biggest employers of Patient Service Representatives in Santa Fe, NM are: