Patient service representative jobs in Syracuse, NY - 634 jobs
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Customer Service Representative
Axius Technologies Inc. 4.1
Patient service representative job in East Syracuse, NY
Key Responsibilities
Handle inbound calls from Eye Care Professionals (ECPs) regarding:
Lens orders
Order status and tracking
Remakes
General customer service inquiries
Make outbound follow-up calls to ECPs on pending jobs
Maintain an average of 8 calls per hour
Deliver high-quality, professional customer support across multiple channels
Resolve issues using available tools, resources, and sound business judgment
Escalate unresolved issues appropriately
Maintain productivity, quality, and customer satisfaction standards
Work collaboratively in a team-oriented environment
Communicate clearly, professionally, and courteously at all times
General Function
The Customer ServiceRepresentative provides high-quality multi-channel support (phone, chat, email, social media, and mail) to resolve customer issues efficiently. The role supports business objectives by protecting and increasing revenue while enhancing the overall customer experience.
Ideal Candidate Profile
Optical experience preferred (opticians, optical front desk, or similar roles)
ABO Certification preferred
Opportunity to pursue ABO certification post-hire for a pay increase
Lab experience is a plus
Strong customer service mindset with problem-solving abilities
Training
Combination of online optical courses and in-person 1:1 training with a team lead
Training duration: 2-3 weeks before handling independent calls
Basic Qualifications
High School Diploma or equivalent preferred but not required
Strong written and verbal communication skills in English
Ability to perform basic math
Customer-focused attitude
Intermediate PC skills
Proficient with Windows OS, Microsoft Office, internet, and web browsers
Commitment to first-call resolution
Ability to work effectively in a team environment
$30k-38k yearly est. 4d ago
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Patient Service Representative - Gastroenterology
Suny Upstate Medical University
Patient service representative job in Syracuse, NY
A. PRIMARY responsible for Chart Prep (printing facesheets, putting in colored folders, pulling consult materials) B. PRIMARY responsible for ensuring all necessary clinical information is available for each visit.
C. PRIMARY responsible for submission of and tracking Release of Information forms generated at checkout.
D. PRIMARY responsible for making sure Nurse Practitioners schedule is full always.
E. Back up check in.
F. Back up Phone Person
Minimum Qualifications:
Associates Degree or pertinent college level courses and two years of administrative/office management experience. Will consider equivalent combination of education and experience.
Preferred Qualifications:
Work Days:
Monday - Friday daytime hours
Message to Applicants:
Our benefits package includes health, dental and vision insurance, eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule), tuition reimbursement, generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays.
G3: $16.00 - $25.88
Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations.
Recruitment Office:
MedBest Medical Management
$33k-39k yearly est. 60d+ ago
Patient Service Representative
Zoll Lifevest
Patient service representative job in Syracuse, NY
Job Description
PatientServiceRepresentative (PSR)
Competitive fee for service
Flexibility - work around your schedule
Lifesaving medical technology
*Spanish Speaking Preferred
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives.
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a PatientServiceRepresentative (PSR) in an independent contractor role to train patients on the use and care of LifeVest .
LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PatientServiceRepresentative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off.
Responsibilities:
Contact caregivers and family to schedule services
Willingness to accept assignments which could include daytime, evenings, and/or weekends.
Travel to patient's homes and health care facilities to provide services
Train the patient and other caregivers of patient (if applicable) in the use of LifeVest
Program LifeVest according to the prescribing physician's orders
Measure the patient and determine correct garment size
Review with patient, and have patient sign, all necessary paperwork applicable to the service.
Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment
Manage device and garment inventory
Disclose family relationship with any potential referral source
Qualifications:
Have 1 year patient care experience
Patient experience must be in a paid professional environment (not family caregiver)
Patient experience must be documented on resume
Completion of background check
Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL
Disclosure of personal NPI number (if applicable)
Valid driver's license and car insurance and/or valid state ID
Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order
Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically
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$33k-39k yearly est. 9d ago
Patient Access Representative
U.S. Urology Partners
Patient service representative job in Syracuse, NY
About the Role
The PatientServiceRepresentative will be responsible for checking patients in and out and providing exemplary customer service. The position will support U.S Urology Partners by providing clerical support to all areas of the office.
What You'll Be Doing
Exceed daily expectations and goals, with minimal error, while maintaining contact with manager regarding status of assignments and deadlines.
Display leadership initiative by offering to help others or asking take on additional responsibilities when able
Responsible for check-in/check out
Travel to satellite locations as needed
Verify insurance for upcoming procedures
Processes and maintains third party referral information and coordinates referral procedures with clinical units and billing
What We Expect from You
High School Diploma
Interact professionally and positively with all patients, colleagues, managers and executive team
Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.
One year of experience working in a medical practice or in a health insurance organization
Excellent verbal and written communication skills
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have thorough knowledge in computer information systems.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
What We are Offer You
At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”
Compassion
Make Someone's Day
Collaboration
Achieve Possibilities Together
Respect
Treat people with dignity
Accountability
Do the right thing
Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.
About US Urology Partners
U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.
Salary Range:
Please note that the hourly range for this position will vary based on experience level, education and geographical location.
$17.45 - $20.50 / hour
U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
$17.5-20.5 hourly Auto-Apply 60d+ ago
Patient Services Coordinator, Home Health
Centerwell
Patient service representative job in Liverpool, NY
Become a part of our caring community and help us put health first The PatientServices Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management.
Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console.
Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
Completes requested schedules for all add-ons and applicable orders:
Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
Schedules TIF OASIS collection visits and deletes remaining schedule.
Reschedules declined or missed (if appropriate) visits.
Processes reassigned and rescheduled visits.
Ensures supervisory visits are scheduled.
Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
Verifies visit paper notes in scheduling console as needed.
Assists with internal transfer of patients between branch offices.
If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
If clinical, may be required to perform patient visits and / or participate in on-call rotation.
Use your skills to make an impact
Required Experience/Skills:
Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
Must have at least 1 year of home health experience.
Prior packet review / QI experience preferred.
Coding certification is preferred.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,000 - $52,300 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
$40k-52.3k yearly Auto-Apply 1d ago
Patient Service Representative - Community Corners
Cayuga Health 4.7
Patient service representative job in Ithaca, NY
PatientServicesRepresentative - Community Corners Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.
Roles and Responsibilities:
* Check in patients upon arrival
* Verify/update patient demographics
* Collect outstanding balances and co-pays
* Assist with additional scheduling such as labs, x-rays, procedures, or testing; send orders
* Take messages and triage phone calls
Required Skills and Experience:
* Schedule patient appointments
* Good time management and prioritization skills
* Good computer skills- Medent and Microsoft Office are utilized
* High school diploma or equivalent
Preferred Skills and Experience:
* Previous medical office experience preferred
* College-level training/education in a healthcare support field preferred
* Previous EMR use/training helpful
Physical Requirements:
* Sitting-- 90%
* Standing-- 10%
* Reaching-- 50%
* Bending-- 20%
* Lifting-- must be able to lift 25 lb.
Location and Travel Requirements:
* Onsite - Cayuga Medical Associates - 905 Hanshaw Road Suite C, Ithaca NY 14850
* Shift - 7:00 AM - 6:00 PM (Mon- Fri)
Pay Range Disclosure:
* $15.50-$23.50 per hour
Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.
We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.
If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at **********************************.
I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.
I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.
I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.
$15.5-23.5 hourly Easy Apply 18d ago
Patient Services Representative
Workfit Medical 4.4
Patient service representative job in Ithaca, NY
WorkFit Medical Staffing is seeking to hire a PatientServicesRepresentative for a 13-week contract to work 40 hours a week Mon - Fri at a great facility that focuses on step-down care for long-term medical patients.
This is a 13-week contract starting June 16th and will NOT require any weekend hours. Must have strong clinic experience and strong Epic experience. We are seeking a talented individual that has AT LEAST 2 yrs of PatientServices/ medical office experience, there is an Epic test out course must be passed. Must have EPIC experience!
SOME OF THE JIB FUNCTIONS of the patientservicesrepresentative:
Answer the phone
Distribute email lists and merge profiles
Help with patient intake and discharge
Submit Epic logs, open mail, disperse fax documentation to correct department
We are seeking to pay $20-$23 hourly for this administrative office job, which comes with minimal training. We are seeking someone proficient with excellent Microsoft Suite experience: WORD, POWERPOINT, EXCEL, etc. Please apply!
$20-23 hourly Auto-Apply 60d+ ago
OBGYN needed for central New York - Highly Successfully OBGYN Department
Healthplus Staffing 4.6
Patient service representative job in Syracuse, NY
HealthPlus Staffing is assisting a Physician-run multi-specialty group with their search for an OBGYN to join their team in New Hartford, NY. Job Description:
OBGYN
Structure: Full Time
Schedule: Predictable work schedule (To be discussed)
Support: Full Office Staff and APP
Requirements: Must be BC/BE in Obgyn
Compensation: (To be discussed)
90th percentile
Production based salary at the end of 2 years
Benefits: Comprehensive benefits package (To be discussed)
The OB/GYNs perform consultations in a state of the art facility with on site lab and radiology services
available. Inpatient work and procedures are performed in two of our local hospitals which are blocks
from our location. Additional Info: This growing group offers a broad array of ancillary and support services under one roof for the convenience of both patients and physicians. In addition to having Electronic Medical Records, we also have been awarded superior performance designation by MGMA for outstanding Practice management and have achieved the highest accreditation by the AAAHC.
If interested in this position please submit an application immediately! The HealthPlus Team
$35k-42k yearly est. 60d+ ago
Patient Service Representative
Slocum-Dickson Medical Group 4.5
Patient service representative job in New Hartford, NY
Full-time Description
JOB SUMMARY: Working under the direction of the Business Office Director and the Reception Supervisor. Responsible for the timely and accurate entry of patient demographic and insurance information into the EPIC system. All other tasks that may be assigned to maintain thorough overall operation of the reception department.
DUTIES & RESPONSIBILITIES:
Obtain cash bag from the Reception Supervisor's office at beginning of shift.
Count cash bag three times daily (beginning, mid-day and end of shift) and verifies total by running an adding machine tape. Label the tape with cash bag letter, user name, date and time.
Greet each and every patient at registration check in using SDMG approved scripting for optimal patientservice.
Complete full Check In of the patient utilizing the Department Area Report (DAR) in the EPIC system.
a. Verify all demographic information with patient, or patient's representative. Accurately enter all applicable information and/or changes.
b. Verify Guarantor information with patient, or patient's representative. Accurately enter all applicable information and/or changes.
c. Verify insurance information with patient, or patient's representative. Utilize Real Time Eligibility (RTE), review the RTE Results, and accurately enter all applicable information and/or changes.
d. Obtain and scan patient's photo ID and insurance cards, as necessary.
e. Obtain patient's electronic signature on all required documentation, as necessary. Makes sure patient receives any literature necessary for HIPAA.
f. Take co-pay and/or payment, as applicable, accurately enter the payment into EPIC and provide the patient with a receipt.
Communicate with clinical staff as necessary. (Example: non-par insurance, appointment requests, script pick up, etc.)
Responsible for working the assigned Reception Area Work Queue every day to clear up the previous day's errors and communicating any error that remains unresolved to the Reception Supervisor, or designee.
Perform daily cash out utilizing Cash Drawer function in EPIC system to balance all payments received and balance of the cash bag. Any discrepancies to be reported to the Reception Supervisor, or designee, immediately.
Responsible for supplies and/or materials needed at reception desk are ample. Keeping the desk neat, organized and clean.
End of shift cash out in Reception Supervisor's office by logging the Cash Drawer totals to be validated by Supervisor, or designee.
Exhibit excellent communication, organizational and customer service skills. Maintain a professional appearance and display a positive attitude.
Attends any and all required training, seminars, etc., including written exams and/or videos. (Example: OSHA, EPIC upgrades)
Responsible to communicate to Reception Supervisor, or designee, any work related issues regarding the reception functions.
Responsible to perform additional duties as assigned.
May be exposed to hazardous drugs.
Attends OSHA training upon initial employee orientation and annually completes an OSHA competency.
RELATIONSHIP WITH OTHERS: Must work well with patients, teammates, and staff of both the business office and the clinical departments.
Requirements
EDUCATION/EXPERIENCE/KNOWLEDGE: Graduated from High School or completed GED requirements.
PHYSICAL REQUIREMENTS: Requires sitting, standing bending and reaching. May require lifting up to 20 pounds. Requires manual dexterity sufficient to operate standard office equipment such as computer, fax, calculators and telephone. Requires normal hearing and vision.
Salary Description Based on experience $18.00 - $27.00 Hourly
$18-27 hourly 60d+ ago
Dental Patient Coordinator
The Smilist
Patient service representative job in Syracuse, NY
Job Description
About Us:
At The Smilist, we aim to provide high quality dental care in a warm, welcoming, and professional environment. Our team is dedicated to making lives better one smile at a time. We are currently seeking a reliable, friendly, and motivated Dental Patient Coordinator to join our growing practice and contribute to our mission of excellent dental care.
Key Responsibilities:
Receptionist tasks include answering the office phone and distributing calls or messages accordingly
Checking-in patients (verifying insurance and confirming patient information)
Collecting payments
Communicating patient's arrival promptly
Managing administrative records
Ensure office success by getting patients into the office
Qualifications:
Proven experience as a Dental Receptionist - at least 1 year
Prior Dentrix experience preferred, but not required
Strong communication and interpersonal skills
Ability to work well in a team and handle multiple tasks efficiently
Attention to detail and a positive attitude
What We Offer:
Competitive compensation
Benefits package - health, dental, vision insurance, and more!
Opportunity for professional growth and continuing education
A chance to make a real impact on the health and well-being of our patients
Position Details:
Schedule: Full Time - Monday through Friday!
Salary Range: $18.00-$20.00/hour
Location: Solvay, NY
The Smilist Dental provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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$18-20 hourly 21d ago
Medical Office Receptionist
CNY Family Care, LLP 3.2
Patient service representative job in East Syracuse, NY
Busy Family Care practice
Monday - Friday
Days (8:30am - 5pm OR 9am - 5:30pm)
$16.00 - $23.00/hr
Non-Exempt
Medical Office Receptionist:
Annual performance review, performance-based merit increase
Generous paid time-off that increases with years of service
8 paid holidays per year
Closed on major holidays
Health, dental and vision benefits available with coverage effective the first of the month following date of hire
Full complement of voluntary benefits
$1,000 annual employer HSA contribution for employees enrolled in CNYFC high deductible health plan
Free office visits with NP or PA for employees who are patients of the practice and enrolled in CNYFC high deductible health plan
$1,000/yr Employer HSA Contribution to employees enrolled in CNYFC high deductible heatlh plan
Waiver program for health benefits ($3,000/yr)
401K after six months with up to 7% combined employer match and annual discretionary profit-sharing contribution
Free onsite parking
Free lunch daily
CNY Family Care's commitment to excellence sets us apart and guides us as we provide care for our community. The Receptionist position will be part of our professional first contact staff. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team and deliver high level of customer service.
Medical Office Receptionist:
Acknowledge and greet patients as they approach the desk.
Review and updates all demographic/insurance information.
Collect co-pays and balances as needed and enter payment into patient account. Balance cash drawer at the end of shift.
Responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner. Route calls appropriately taking accurate and complete phone messages when necessary.
Schedule, cancel, or reschedule appointments when necessary.
Document clinical messages in EMR based on established policy and procedures. Responsible for accurate documentation, reporting, and responses to patients relative to health issues.
Follow established scheduling protocols and direct clinical concerns to the appropriate provider's staff for triage.
Perform a variety of clerical duties including preparing mailings, filing, faxing, scanning and photocopying.
Maintain confidentiality at all times following the HIPAA guidelines.
Medical Office Receptionist:
High school diploma or general education degree (GED) required; one to two years of college preferred.
Minimum of two years previous experience working in Health Care/ Medical Records required; or three or more years of related experience and/or training in a medical office which uses an Electronic Medical Record; or equivalent combination of education and experience.
Demonstrated knowledge of medical terminology and procedures.
Knowledge of medical insurances and various policies/requirements necessary to obtain verifications.
$16-23 hourly 7d ago
Patient Care Coordinator
AEG Vision 4.6
Patient service representative job in Clay, NY
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
* Answers and responds to telephone inquiries in a professional and timely manner
* Schedules appointments
* Gathers patients and insurance information
* Verifies and enters patient demographics into EMR ensuring all fields are complete
* Verifies vision and medical insurance information and enters EMR
* Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
* Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
* Prepare insurance claims and run reports to ensure all charges are billed and filed
* Print and prepare forms for patients visit
* Collects and documents all charges, co-pays, and payments into EMR
* Allocates balances to insurance as needed
* Always maintains a clean workspace
* Practices economy in the use of _me, equipment, and supplies
* Performs other duties as needed and as assigned by manager
* High school diploma or equivalent
* Basic computer literacy
* Strong organizational skills and attention to detail
* Strong communication skills (verbal and written)
* Must be able to maintain patient and practice confidentiality
Physical Demands
* This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
$55k-72k yearly est. 4d ago
Medical Front Office Receptionist - Private Pediatrics (Liverpool) Full-time position
Summerwood Pediatrics 4.2
Patient service representative job in Liverpool, NY
Full-time position (Starting pay is $17.00 based on experience.) Medent EMR and Bilingual in Spanish, Helpful, Liverpool, New York, NY
Summerwood Pediatrics is a well-established, progressive office. We are a primary care practice caring for children from birth to 22 years of age. Our team of board-certified physicians, nationally certified nurse practitioners, and NYS-licensed nurses provides cutting-edge health care to patients in a friendly, welcoming environment.
We believe that assisting parents in being well-informed and confident as caregivers for their children is critical to a child's health and well-being. In 2012, Summerwood Pediatrics became the first local pediatric practice in the Syracuse area to receive Medical Home Level 3 certification. As a certified medical home, we strive to provide care of the highest quality and deliver it in a timely and convenient manner. Using the family-centered model developed by the American Academy of Pediatrics, we try to coordinate ALL care, both medical and non-medical, for our patients and families.
Medent EMR and Bilingual in Spanish, Helpful
Duties and Responsibilities include the following. Other duties may be assigned.
1. Responsible for all clerical duties, including verifying demographic information, collecting copayments and balances due, and utilizing the computer system to notify providers of patient arrival. Distribute appointment-specific forms to be completed and enter or update patient data as needed.
2. Balance payments received for the shift worked.
3. Maintains a friendly, courteous, and professional demeanor.
4. Greets Patients.
5. Responsible for check-out duties
6. Answers incoming telephone calls on a multi-line, high-volume telephone system.
7. Schedule appointments.
8. Direct incoming calls to appropriate areas.
9. Distributes faxes through an electronic system.
10. Scan incoming mail & distribute it electronically to the appropriate provider.
11. Work in coordination on Medical Home Certification.
12. Pick up forms/paperwork from Pods.
13. Maintain the rescheduled appointment list.
14. Turn off the answering service in the morning and call the service at the end of the day with the Provider's on-call coverage.
16. Participate in daily huddles.
17. Copy/send out records for transfer/continuity of care.
18. Follows all safety and security procedures
19. Responsible for documenting patient communications in the patient's medical records.
20. Performs all other duties as needed and assigned.
Qualifications:
To perform this job successfully.
Education/Experience:
High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Math Ability:
Ability to add & subtract.
Reasoning Ability:
Medent experience
Bilingual in English and Spanish, Helpful
Starting pay is based on experience.
View all jobs at this company View all jobs at this company
$17 hourly 5d ago
Dental Patient Access Associate
Mosaic Health 4.0
Patient service representative job in Utica, NY
Mosaic Health Dental has an immediate opening for an experienced Patient Access Associate to provide compassionate customer service at our dental center.
Duties to include, but not limited to: greeting patients; performing registration duties such as obtaining demographics/insurance information and verifying eligibility; accepting/collecting payments; answering/routing telephone calls; completing insurance and claim forms; and scheduling/confirming patient appointments.
Effective communication and team cooperation essential to this key front end office position. Experience preferred in a medical, dental or similar health care outpatient office setting.
$30k-39k yearly est. 60d+ ago
Patient Experience Associate
Ny United Health Services
Patient service representative job in Norwich, NY
Position OverviewUnder supervision, performs secretarial duties, utilizing knowledge of medical terminology and hospital, clinical, or laboratory procedures.
Primary Department, Division, or Unit:
Physician Services, UHS Chenango Memorial Hospital
Work Shift and Schedule:
This is a per diem position, which means you will work on an as needed, agreed upon basis. Working hours will be assigned by your manager.
Compensation Range:
$16.35 - $21.49 per hour, depending on experience
This position is not eligible for benefits.
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Education/Experience
Minimum Required:
High School Diploma or equivalent.
Preferred:
Two years' experience in medical environment with working knowledge of insurance applicable to outpatient medical care.
Proficient computer skills, knowledge of Medical Terminology, experience with scheduling.
License/Certification
Preferred:
Current driver's license
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About United Health Services
United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission-we'd love for you to consider joining us!
United Health Services is an Equal Opportunity Employer.
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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at ***************
$16.4-21.5 hourly Auto-Apply 60d+ ago
Billing Rep, Oswego
Connextcare
Patient service representative job in Oswego, NY
Basic Function: To accurately collect and input billing data into the computer system
Principal Accountabilities:
Enter patient charges into the practice management system
Ensure patient and insurance information accurately into the practice management system
Verify and obtain insurance eligibilities for all patient visits
Verify billing charges with the chart note to make sure all charges match the coding guidelines and all procedures are billed correctly
Communicate questions in a task to providers regarding documentation and/or billing charges
Print and work Open Encounter Report daily
Work Credit Balance report and Aging reports
Be able to provide estimates, predeterminations and/or outreach
Complete and send out Medicaid threshold forms
Must be able to use the CPT and/or CDT coding book
Act as a backup for the Dental Billing or Billing Representative-payment poster
Reconcile and close receipts and charges to daily journal, computer generated reports to ensure accuracy
Assist in the training of Dental or Billing staff
Assist management in compiling necessary information for audits, both internal and those required by outside entities.
Other duties and responsibilities as may be requested by supervisor and/or management
Cross training for posting explanation of benefits
Post daily Time of Service, collection, slide, daily logs and/or incoming payments
Contact insurance companies to follow up on delinquent claims
Follow up on denied claims by sending claim status requests to appropriate insurance companies
Process claims for service via websites of insurance companies.
Requirements
High school graduate or GED
Must have the ability to maintain the knowledge of coding guidelines
Verbal and written communication skills, office applications preferred
Demonstrate proper judgment and decision making skills
Comply with the organizations code of conduct, safety rules and adheres to all company policies
Must be willing to and demonstrate the ability to cooperate, work, and communicate with coworkers, supervisors, and visitors to our facility in an ethical, effective and professional manner
Must demonstrate computer proficiency with Microsoft Suite and the practice management system
Must possess the ability to display compassion and work well in stressful situations
Must be keenly aware of the importance of confidentiality in all aspects of the position
Upgrade to a higher level from Billing Rep. to Specialist to Senior would depend on length of employment, current work performance, how many insurances one is taking on and accuracy in completing in a timely fashion
Salary Description $15.50-$18.00/hour Depending on Experience
$15.5-18 hourly 60d+ ago
Veterans & Social Care Coordinator
Rcil
Patient service representative job in Utica, NY
Starting salary: $40,000 - $44,000 ($21.98 - $24.18 an hour)
35 Hour work week
Purpose: Provide counseling and support to Veterans, caregivers, and Authorized Representatives in the Veteran Directed Care (VDC) Program, while connecting Medicaid-eligible individuals to essential health and social care services that address Health-Related Social Needs (HRSNs). This role integrates compassionate engagement with data-informed coordination to enhance quality of life and advance health equity.
Benefits:
PTO - vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays.
Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available.
Wellness program with the ability to earn an additional 3 PTO days a year.
401K with up to 10% employer investment.
Heavily subsidized Health Insurance with co-pays.
Vision and Dental insurance.
Flexible Spending Accounts-Medical and Dependent Care.
Monthly contribution towards dependent care. (to offset childcare costs)
Company paid Life Insurance and Identity theft protection. (LifeLock)
Employee Assistance Program.
Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims.
Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven.
Free covered parking.
Additional benefits available.
Job Duties:
The successful candidate will be expected to:
Meet with Veteran to develop a comprehensive person-centered spending plan.
Maintain monthly contact with Veteran to monitor program satisfaction.
Monitor monthly spending reports to ensure spending does not exceed spending plan in VDC.
Serves as the primary contact for all matters associated with VDC program.
Communicate effectively with Veteran and/or Authorized Representative and provide counseling if not adhering to spending plan.
Serve as the first point of contact for referrals, conducting screenings and eligibility assessments using standardized tools (e.g., Unite US Platform) for Healthy Alliance Program (HAP).
Identify and address social needs such as housing, food security, transportation, and emotional well-being for HAP.
Facilitate access to appropriate community and health resources, ensuring timely outreach, referral, and follow-up. (HAP)
Maintain accurate documentation of all outreach, screenings, and referrals; report trends to support continuous improvement. (HAP)
Assess, identify, coordinate, and monitor supports and services on an ongoing basis.
Have a valid NYS driver license, have own/reliable transportation, be able to travel, and have a flexible schedule to accommodate Veteran's need.
Education:
A degree in Social Work, Human Services, Health, or a related field is preferred; relevant experience will be considered. At minimum, a High School Diploma or equivalent is required.
Knowledge, Skills & Abilities:
Must be proficient in Microsoft Office suite applications for preparation of documents, spreadsheets, and data management.
Sensitivity and awareness of issues related to Veterans.
Knowledge of human services, Independent Living philosophy and case management is preferred.
Strong organizational skills, strong verbal and written communication and time management skills.
Proficient in Microsoft Word and Excel, ability to work independently and with diverse populations.
Community networking and collaboration, advocacy, willingness to work a flexible schedule.
Ability to identify areas that need additional consultation.
Excellent customer service skills.
Work Experience Requirements:
Two years customer service in a fast-paced environment, with one year experience working in an environment requiring strong attention to detail and the ability to make decisions independently.
At least one year experience working with Veterans or Case Management is preferred.
RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.
RCIL is an equal opportunity employer, and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
Travel Required: Yes
Location: Utica, NY
$40k-44k yearly Auto-Apply 12d ago
Patient Care Coordinator-Norwich & Oneonta, NY
Sonova International
Patient service representative job in Norwich, NY
Empire Hearing & Audiology, part of AudioNova
43 Hale St. Norwich, NY 13815
392 Chestnut St. Suite 1 Oneonta, NY 13820
Current pay: $19.00-22.00 an hour + Sales Incentive Program!
Clinic Hours: Monday-Friday, 8:30am-5:00pm
Norwich- Monday, Wednesday & Friday
Oneonta-Tuesday & Thursday
What We Offer:
Medical, Dental, Vision Coverage
401K with a Company Match
FREE hearing aids to all employees and discounts for qualified family members
PTO and Holiday Time
No Nights or Weekends!
Legal Shield and Identity Theft Protection
1 Floating Holiday per year
Job Description:
The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.
As a Hearing Care Coordinator, you will:
Greet patients with a positive and professional attitude
Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
Collect patient intake forms and maintain patient files/notes
Schedule/Confirm patient appointments
Complete benefit checks and authorization for each patients' insurance
Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
Process repairs under the direct supervision of a licensed Hearing Care Professional
Prepare bank deposits and submit daily reports to finance
General sales knowledge for accessories and any patient support
Process patient orders, receive all orders and verify pick up, input information into system
Clean and maintain equipment and instruments
Submit equipment and facility requests
General office duties, including cleaning
Manage inventory, order/monitor stock, and submit supply orders as needed
Assist with event planning and logistics for at least 1 community outreach event per month
Education:
High School Diploma or equivalent
Associates degree, preferred
Industry/Product Knowledge Required:
Prior experience/knowledge with hearing aids is a plus
Skills/Abilities:
Professional verbal and written communication
Strong relationship building skills with patients, physicians, clinical staff
Experience with Microsoft Office and Outlook
Knowledge of HIPAA regulations
EMR/EHR experience a plus
Work Experience:
2+ years in a health care environment is preferred
Previous customer service experience is required
Keep an eye on your inbox or phone-soon you'll receive a link to complete your HireVue Digital Interview. This is your chance to shine and move your application forward quickly and effortlessly! Plus, you'll get an exclusive look at the Hearing Care Coordinator role and what makes AudioNova such an incredible place to grow, belong, and make an impact. Congratulations on taking the first step toward joining the AudioNova Team!
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.
#INDPCC
$19-22 hourly 3d ago
Patient Coordinator (Full Time)
SDG MGMT Company
Patient service representative job in Utica, NY
Schweiger Dermatology Group is one of the leading dermatology practices in the country with over 570 healthcare providers and over 170 offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger Dermatology Group provides medical, cosmetic, and surgical dermatology services with over 1.5 million patient visits annually.
Our mission is to create the
Ultimate Patient Experience
and a great working environment for our providers, support staff and all team members.
Schweiger Dermatology Group has been included in the
Inc. 5000 Fastest Growing Private Companies in America
list for seven consecutive years. Schweiger Dermatology Group has also received
Great Place to Work
certification. To learn more, click here.
Schweiger Dermatology Group's Ultimate Employee Experience:
Multiple office locations, find an opportunity near your home
Positive work environment with the tools to need to do your job and grow
Full time employees
(30+ hours per week)
are eligible for:
Medical (
TeleHeath included)
, HSA/FSA, Dental, Vision on 1st of the month after hire date
401K after 30 days of employment
Your birthday is an additional personal holiday
Company Sponsored Short Term Disability
Pre-tax savings available for public transit commuters
Part-time employees
(less than 30 hours)
are eligible for:
Dental and Vision on 1st of the month after date of hire
401K after 30 days of employment
Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services
Job Summary: Full-Time Patient Coordinator at our Utica Office. The Patient Coordinator executes all front office duties and provides support to patients, providers, and support staff. Previous healthcare experience is required.
Schedule: Full time, 30+ hours. Availability Monday through Friday with rotating Saturdays within operating hours of M-F 7a-7:30p, rotating Saturdays . Open Flexibility to help cover in a team environment is needed.
Hourly Pay Range: $16-20
Patient Coordinator/Medical Receptionist:
Proficiently and efficiently handle all incoming phone calls, scheduling-related tasks and online leads in a timely and knowledgeable fashion while creating a positive phone call experience for each caller.
Promote a professional and welcoming atmosphere to enhance quality of service and care offered to patients and for respective provider(s)
Understand provider to patient flow and anticipate provider's next steps to the best of their ability
Perform inventory responsibilities and stocking of supplies and equipment as requested
Attend all in-house training and continued education opportunities
Qualifications:
Healthcare Experience is required.
Medical Receptionist Experience preferred.
Experience using EMR software and patient scheduling systems preferred.
Must be computer savvy and familiar with Microsoft Word, Excel and Outlook.
Strong communication, interpersonal, and organizational skills.
Excellent patient relation and customer services skills.
Must be professional, reliable and dedicated employee.
Prefer prior experience working in a dermatology / medical environment preferred.
Open availability to work during weekdays and weekends.
Schweiger Dermatology Group, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law.
Schweiger Dermatology Group does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.
$16-20 hourly Auto-Apply 11d ago
Front Office Receptionist
Staffworks 3.6
Patient service representative job in Utica, NY
Temp
The From Office Receptionist is responsible for providing support to daily operations by performing a variety of administrative and clerical tasks.
Job responsibilities include but are not limited to:
Maintain accurate records
Managing scheduling
Mail distribution
Maintain supply inventory
Assist with data entry
Assist with completing reports
Coordinate communications
Customer Service
Keep reception area organized and clean
Coordinate volunteer scheduling and onboarding
Track volunteer hours
Work with IT to ensure all technology needs are met
Maintain internal IT log of issues, requests and solutions
Support implementation of new systems, tolls, and procedures
Required Qualifications:
High school diploma or equivalent
1-3 years of administrative or office experience (experience in a nonprofit or human services environment preferred)
Strong understanding of confidentiality standards and HIPAA regulations
Excellent verbal and written communication skills
Exceptional customer service abilities
Ability to lift up to 20 pounds
Preferred Qualifications:
Vocational certificate or diploma in Business or Office Administration
Proficiency with Microsoft 365 and Bloomerang
Schedule:
Monday & Thursday 8:30am - 4:30pm Tuesday & Wednesday 8:30am - 8:00pm (35 hours per week)
Pay rate:
$17.00 - $19.00 per hour based on experience
Only candidates meeting the above qualifications will be considered
$17-19 hourly 60d+ ago
Learn more about patient service representative jobs
How much does a patient service representative earn in Syracuse, NY?
The average patient service representative in Syracuse, NY earns between $30,000 and $42,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in Syracuse, NY
$36,000
What are the biggest employers of Patient Service Representatives in Syracuse, NY?
The biggest employers of Patient Service Representatives in Syracuse, NY are: