Patient service representative jobs in Utica, NY - 452 jobs
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Patient Service Associate
Customer Service Representative
Axius Technologies Inc. 4.1
Patient service representative job in East Syracuse, NY
Key Responsibilities
Handle inbound calls from Eye Care Professionals (ECPs) regarding:
Lens orders
Order status and tracking
Remakes
General customer service inquiries
Make outbound follow-up calls to ECPs on pending jobs
Maintain an average of 8 calls per hour
Deliver high-quality, professional customer support across multiple channels
Resolve issues using available tools, resources, and sound business judgment
Escalate unresolved issues appropriately
Maintain productivity, quality, and customer satisfaction standards
Work collaboratively in a team-oriented environment
Communicate clearly, professionally, and courteously at all times
General Function
The Customer ServiceRepresentative provides high-quality multi-channel support (phone, chat, email, social media, and mail) to resolve customer issues efficiently. The role supports business objectives by protecting and increasing revenue while enhancing the overall customer experience.
Ideal Candidate Profile
Optical experience preferred (opticians, optical front desk, or similar roles)
ABO Certification preferred
Opportunity to pursue ABO certification post-hire for a pay increase
Lab experience is a plus
Strong customer service mindset with problem-solving abilities
Training
Combination of online optical courses and in-person 1:1 training with a team lead
Training duration: 2-3 weeks before handling independent calls
Basic Qualifications
High School Diploma or equivalent preferred but not required
Strong written and verbal communication skills in English
Ability to perform basic math
Customer-focused attitude
Intermediate PC skills
Proficient with Windows OS, Microsoft Office, internet, and web browsers
Commitment to first-call resolution
Ability to work effectively in a team environment
$30k-38k yearly est. 4d ago
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Patient Service Representative
Slocum-Dickson Medical Group 4.5
Patient service representative job in New Hartford, NY
Full-time Description
JOB SUMMARY: Working under the direction of the Business Office Director and the Reception Supervisor. Responsible for the timely and accurate entry of patient demographic and insurance information into the EPIC system. All other tasks that may be assigned to maintain thorough overall operation of the reception department.
DUTIES & RESPONSIBILITIES:
Obtain cash bag from the Reception Supervisor's office at beginning of shift.
Count cash bag three times daily (beginning, mid-day and end of shift) and verifies total by running an adding machine tape. Label the tape with cash bag letter, user name, date and time.
Greet each and every patient at registration check in using SDMG approved scripting for optimal patientservice.
Complete full Check In of the patient utilizing the Department Area Report (DAR) in the EPIC system.
a. Verify all demographic information with patient, or patient's representative. Accurately enter all applicable information and/or changes.
b. Verify Guarantor information with patient, or patient's representative. Accurately enter all applicable information and/or changes.
c. Verify insurance information with patient, or patient's representative. Utilize Real Time Eligibility (RTE), review the RTE Results, and accurately enter all applicable information and/or changes.
d. Obtain and scan patient's photo ID and insurance cards, as necessary.
e. Obtain patient's electronic signature on all required documentation, as necessary. Makes sure patient receives any literature necessary for HIPAA.
f. Take co-pay and/or payment, as applicable, accurately enter the payment into EPIC and provide the patient with a receipt.
Communicate with clinical staff as necessary. (Example: non-par insurance, appointment requests, script pick up, etc.)
Responsible for working the assigned Reception Area Work Queue every day to clear up the previous day's errors and communicating any error that remains unresolved to the Reception Supervisor, or designee.
Perform daily cash out utilizing Cash Drawer function in EPIC system to balance all payments received and balance of the cash bag. Any discrepancies to be reported to the Reception Supervisor, or designee, immediately.
Responsible for supplies and/or materials needed at reception desk are ample. Keeping the desk neat, organized and clean.
End of shift cash out in Reception Supervisor's office by logging the Cash Drawer totals to be validated by Supervisor, or designee.
Exhibit excellent communication, organizational and customer service skills. Maintain a professional appearance and display a positive attitude.
Attends any and all required training, seminars, etc., including written exams and/or videos. (Example: OSHA, EPIC upgrades)
Responsible to communicate to Reception Supervisor, or designee, any work related issues regarding the reception functions.
Responsible to perform additional duties as assigned.
May be exposed to hazardous drugs.
Attends OSHA training upon initial employee orientation and annually completes an OSHA competency.
RELATIONSHIP WITH OTHERS: Must work well with patients, teammates, and staff of both the business office and the clinical departments.
Requirements
EDUCATION/EXPERIENCE/KNOWLEDGE: Graduated from High School or completed GED requirements.
PHYSICAL REQUIREMENTS: Requires sitting, standing bending and reaching. May require lifting up to 20 pounds. Requires manual dexterity sufficient to operate standard office equipment such as computer, fax, calculators and telephone. Requires normal hearing and vision.
Salary Description Based on experience $18.00 - $27.00 Hourly
$18-27 hourly 60d+ ago
Patient Service Representative
Zoll Lifevest
Patient service representative job in Utica, NY
Job Description
PatientServiceRepresentative (PSR)
Competitive fee for service
Flexibility - work around your schedule
Lifesaving medical technology
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives.
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a PatientServiceRepresentative (PSR) in an independent contractor role to train patients on the use and care of LifeVest .
LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PatientServiceRepresentative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off.
Responsibilities:
Contact caregivers and family to schedule services
Willingness to accept assignments which could include daytime, evenings, and/or weekends.
Travel to patient's homes and health care facilities to provide services
Train the patient and other caregivers of patient (if applicable) in the use of LifeVest
Program LifeVest according to the prescribing physician's orders
Measure the patient and determine correct garment size
Review with patient, and have patient sign, all necessary paperwork applicable to the service.
Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment
Manage device and garment inventory
Disclose family relationship with any potential referral source
Qualifications:
Have 1 year patient care experience
Patient experience must be in a paid professional environment (not family caregiver)
Patient experience must be documented on resume
Completion of background check
Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL
Disclosure of personal NPI number (if applicable)
Valid driver's license and car insurance and/or valid state ID
Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order
Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically
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$33k-39k yearly est. 8d ago
Veterans & Social Care Coordinator
Rcil
Patient service representative job in Utica, NY
Starting salary: $40,000 - $44,000 ($21.98 - $24.18 an hour)
35 Hour work week
Purpose: Provide counseling and support to Veterans, caregivers, and Authorized Representatives in the Veteran Directed Care (VDC) Program, while connecting Medicaid-eligible individuals to essential health and social care services that address Health-Related Social Needs (HRSNs). This role integrates compassionate engagement with data-informed coordination to enhance quality of life and advance health equity.
Benefits:
PTO - vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays.
Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available.
Wellness program with the ability to earn an additional 3 PTO days a year.
401K with up to 10% employer investment.
Heavily subsidized Health Insurance with co-pays.
Vision and Dental insurance.
Flexible Spending Accounts-Medical and Dependent Care.
Monthly contribution towards dependent care. (to offset childcare costs)
Company paid Life Insurance and Identity theft protection. (LifeLock)
Employee Assistance Program.
Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims.
Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven.
Free covered parking.
Additional benefits available.
Job Duties:
The successful candidate will be expected to:
Meet with Veteran to develop a comprehensive person-centered spending plan.
Maintain monthly contact with Veteran to monitor program satisfaction.
Monitor monthly spending reports to ensure spending does not exceed spending plan in VDC.
Serves as the primary contact for all matters associated with VDC program.
Communicate effectively with Veteran and/or Authorized Representative and provide counseling if not adhering to spending plan.
Serve as the first point of contact for referrals, conducting screenings and eligibility assessments using standardized tools (e.g., Unite US Platform) for Healthy Alliance Program (HAP).
Identify and address social needs such as housing, food security, transportation, and emotional well-being for HAP.
Facilitate access to appropriate community and health resources, ensuring timely outreach, referral, and follow-up. (HAP)
Maintain accurate documentation of all outreach, screenings, and referrals; report trends to support continuous improvement. (HAP)
Assess, identify, coordinate, and monitor supports and services on an ongoing basis.
Have a valid NYS driver license, have own/reliable transportation, be able to travel, and have a flexible schedule to accommodate Veteran's need.
Education:
A degree in Social Work, Human Services, Health, or a related field is preferred; relevant experience will be considered. At minimum, a High School Diploma or equivalent is required.
Knowledge, Skills & Abilities:
Must be proficient in Microsoft Office suite applications for preparation of documents, spreadsheets, and data management.
Sensitivity and awareness of issues related to Veterans.
Knowledge of human services, Independent Living philosophy and case management is preferred.
Strong organizational skills, strong verbal and written communication and time management skills.
Proficient in Microsoft Word and Excel, ability to work independently and with diverse populations.
Community networking and collaboration, advocacy, willingness to work a flexible schedule.
Ability to identify areas that need additional consultation.
Excellent customer service skills.
Work Experience Requirements:
Two years customer service in a fast-paced environment, with one year experience working in an environment requiring strong attention to detail and the ability to make decisions independently.
At least one year experience working with Veterans or Case Management is preferred.
RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.
RCIL is an equal opportunity employer, and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
Travel Required: Yes
Location: Utica, NY
$40k-44k yearly Auto-Apply 12d ago
Patient Access Associate Utica Medical
Mosaic Health 4.0
Patient service representative job in Utica, NY
Mosaic Health Utica Medical has an immediate opening for an experienced Patient Access Associate to provide compassionate customer service at our diverse outpatient primary care center.
Duties to include, but not limited to: greeting patients; performing registration duties such as obtaining demographics/insurance information and verifying eligibility; accepting/collecting payments; answering/routing telephone calls; completing insurance and claim forms; and scheduling/confirming patient appointments.
Effective communication and team cooperation essential to this key front end office position. Experience preferred in a medical, dental or similar health care outpatient office setting.
Mosaic Health Utica has been completely renovated and features new equipment and technology. Our team of healthcare professionals has been providing primary care medical, dental and behavioral health services to our community since 2010.
We offer a competitive salary and generous paid time off. Our comprehensive benefits package includes medical, dental and retirement plans with employer contributions. Advancement opportunities are available throughout our expanding network.
For more information please visit ********** health.org -EOE-
$30k-39k yearly est. 60d+ ago
Patient Service Representative - Gastroenterology
Suny Upstate Medical University
Patient service representative job in Syracuse, NY
A. PRIMARY responsible for Chart Prep (printing facesheets, putting in colored folders, pulling consult materials) B. PRIMARY responsible for ensuring all necessary clinical information is available for each visit.
C. PRIMARY responsible for submission of and tracking Release of Information forms generated at checkout.
D. PRIMARY responsible for making sure Nurse Practitioners schedule is full always.
E. Back up check in.
F. Back up Phone Person
Minimum Qualifications:
Associates Degree or pertinent college level courses and two years of administrative/office management experience. Will consider equivalent combination of education and experience.
Preferred Qualifications:
Work Days:
Monday - Friday daytime hours
Message to Applicants:
Our benefits package includes health, dental and vision insurance, eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule), tuition reimbursement, generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays.
G3: $16.00 - $25.88
Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations.
Recruitment Office:
MedBest Medical Management
$33k-39k yearly est. 60d+ ago
Patient Services Support Coordinator
KPH Healthcare Services 4.7
Patient service representative job in Syracuse, NY
Scope of Responsibilities: Works under direct supervision and follow standard procedures to accomplish assigned tasks.
Job Summary: Perform various clerical and administrative support duties throughout Specialty Pharmacy.
Responsibilities
Perform general secretarial and office duties including typing, filing, faxing, photocopying, and mailing
Responsible for facilitating the cashing out of prescriptions from the Pharmacy POS system and ERX Mail Order module.
Responsible for organizing and mailing letters to patients.
Responsible for assisting the prior authorization process for Patient Benefits Specialists by physically handling, faxing, organizing, or otherwise distributing paperwork
Responsible for providing support to Call Center Representatives who are not working physically in the facility
Assist call center operations with miscellaneous reporting tasks
Assist with the role of Patient Care Advocate including inbound calls, prescription, and delivery setup as necessary based on call volume.
Role requires 100% attendance in the physical facility.
Perform other duties as assigned
Qualifications
Educational Requirements:
Minimum: High School Diploma or GED
Preferred: AS Degree or higher in Business Administration or related field
Experience:
Preferred: 0-2 years of experience in a similar position
Special Conditions of Employment:
Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific position
Compensation
$17.00-18.00 per hour.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.
Not ready to apply? Connect with us for general consideration.
$17-18 hourly Auto-Apply 60d+ ago
OBGYN needed for central New York - Highly Successfully OBGYN Department
Healthplus Staffing 4.6
Patient service representative job in Utica, NY
HealthPlus Staffing is assisting a Physician-run multi-specialty group with their search for an OBGYN to join their team in New Hartford, NY. Job Description:
OBGYN
Start date: 30-60 Days
Structure: Full Time
Schedule: Predictable work schedule (To be discussed)
Support: Full Office Staff and APP
Requirements: Must be BC/BE in Obgyn
Compensation: (To be discussed)
90th percentile
Production based salary at the end of 2 years
Benefits: Comprehensive benefits package (To be discussed)
The OB/GYNs perform consultations in a state of the art facility with on site lab and radiology services
available. Inpatient work and procedures are performed in two of our local hospitals which are blocks
from our location.Additional Info: This growing group offers a broad array of ancillary and support services under one roof for the convenience of both patients and physicians. In addition to having Electronic Medical Records, we also have been awarded superior performance designation by MGMA for outstanding Practice management and have achieved the highest accreditation by the AAAHC.
If interested in this position please submit an application immediately!The HealthPlus Team
$35k-42k yearly est. 4d ago
Patient Services Coordinator, Home Health
Centerwell
Patient service representative job in Liverpool, NY
Become a part of our caring community and help us put health first The PatientServices Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management.
Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console.
Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
Completes requested schedules for all add-ons and applicable orders:
Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
Schedules TIF OASIS collection visits and deletes remaining schedule.
Reschedules declined or missed (if appropriate) visits.
Processes reassigned and rescheduled visits.
Ensures supervisory visits are scheduled.
Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
Verifies visit paper notes in scheduling console as needed.
Assists with internal transfer of patients between branch offices.
If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
If clinical, may be required to perform patient visits and / or participate in on-call rotation.
Use your skills to make an impact
Required Experience/Skills:
Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
Must have at least 1 year of home health experience.
Prior packet review / QI experience preferred.
Coding certification is preferred.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,000 - $52,300 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
$40k-52.3k yearly Auto-Apply 4d ago
CSR Call Center - ENT
Us Tech Solutions 4.4
Patient service representative job in East Syracuse, NY
Client is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction.
**Key Responsibilities:**
- Provide exceptional customer support to homeowners.
- Handle homeowners to assist with locating local service providers.
- Manage all customer interactions via inbound/outbound phone, email, and written correspondence.
- Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications.
- Communicate customer facing issues to management and identify areas of opportunity
- Collaborate with internal departments to resolve customer opportunities
- Actively participate in departmental Excellence initiatives as well as agent certifications
**Preferred Qualifications:**
- High School Degree/GED
- 2+ years of experience in a call center and troubleshooting
**Key Qualifications:**
- Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)
- Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer
- Excellent customer service skills
- Strong written and oral communication skills
- Proficient in MS Office (specifically Word and Excel)
- Strong analytical skills, accuracy and attention to detail
- Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
- Creative problem-solving skills
- Self-starter and well organized, able to multi-task and prioritize work
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$32k-38k yearly est. 60d+ ago
Patient Access Representative
U.S. Urology Partners
Patient service representative job in Syracuse, NY
About the Role
The PatientServiceRepresentative will be responsible for checking patients in and out and providing exemplary customer service. The position will support U.S Urology Partners by providing clerical support to all areas of the office.
What You'll Be Doing
Exceed daily expectations and goals, with minimal error, while maintaining contact with manager regarding status of assignments and deadlines.
Display leadership initiative by offering to help others or asking take on additional responsibilities when able
Responsible for check-in/check out
Travel to satellite locations as needed
Verify insurance for upcoming procedures
Processes and maintains third party referral information and coordinates referral procedures with clinical units and billing
What We Expect from You
High School Diploma
Interact professionally and positively with all patients, colleagues, managers and executive team
Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.
One year of experience working in a medical practice or in a health insurance organization
Excellent verbal and written communication skills
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have thorough knowledge in computer information systems.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
What We are Offer You
At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”
Compassion
Make Someone's Day
Collaboration
Achieve Possibilities Together
Respect
Treat people with dignity
Accountability
Do the right thing
Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.
About US Urology Partners
U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.
Salary Range:
Please note that the hourly range for this position will vary based on experience level, education and geographical location.
$17.45 - $20.50 / hour
U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
$17.5-20.5 hourly Auto-Apply 60d+ ago
Medical Secretary
Utica Pediatrics Pc
Patient service representative job in New Hartford, NY
Job DescriptionBenefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
We are seeking a Medical Secretary to join our Pediatric team! As a Medical Secretary, you will be responsible for greeting patients who come in the door, checking them in and checking the patients out after the visit. You will also answer phone calls and direct them to the appropriate place, mail or fax documentation to the appropriate offices, and maintain excellent medical and correspondence records, as appropriate. The ideal candidate is very organized, has strong customer service and interpersonal skills, and works well independently and within a team.
Responsibilities
Greet patients who walk through the door
Ascertain their needs and get them checked in
Update their electronic medical information with up to date insurance and demographic information
Answer the phone and schedule appointments or answer patient questions
Maintain comprehensive electronic medical records, as needed
Qualifications
Strong customer service skills
Excellent organizational skills
Attention to detail
Familiarity with basic computer programs
Previous office experience desired
$31k-38k yearly est. 8d ago
Temporary Medical Receiptionist
Staffworks CNY
Patient service representative job in Utica, NY
Job DescriptionMedical ReceptionistHours: Monday through Friday 7:00 a.m. - 3:30 p.m. (work hours may adjust periodically to meet the needs of the facility) Pay: $17.00/hr. Medical Receptionist responsibilities:
Will receive visitors and handle all telephone & written communication
Work with a high degree of confidentiality.
Responsible for collecting & updating patient information, order entries, scanning & filing.
Requirements:
Covid19 Vaccination Required
Pre-Employment Physical, PPD Test, & Drug Test required
Must provide immunization records (MMR, Diphtheria, Pertussis, Tetanus, Varicella)
Qualifications:
HSD or GED required
Medical Terminology experience or training is a plus
Previous healthcare experience is preferred
INDITES
$17 hourly 29d ago
URGENT! Customer Service Representative
Noor Staffing Group
Patient service representative job in Rome, NY
Customer ServiceRepresentative (Outreach)
Duration: 6 months (temp to perm)
Working Schedule: Monday to Friday (8hrs/day - 40hrs/week)
Possible schedule: 8am to 5pm; 8:30 am to 5:30 pm; 9am to 6pm (candidate must be flexible)
JOB RESPONSIBILITIES:
Conduct one-on-one and group outreach presentations to recipients and community members.
Present program education and enrollment options to recipients.
Present managed care options to recipients and assist them in using their health care and dental plans.
Maintain positive relationships with county staff, state agencies, community groups and recipients.
Complete direct data entry into designated internal automated systems in accordance with project policies and procedures.
Conduct outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (75% of the time).
Establish and maintain knowledge of community and participates in community events, health fairs, and other activities as needed.
Assist other Outreach Counselors and other team members with management and completion of daily duties.
Minimum Requirements:
High School diploma / GED
2 professional references (must be supervisor / manager with their active numbers or email)
Open to travel within the county
$31k-40k yearly est. 60d+ ago
Customer Service Representative
Customer Service Representative
Patient service representative job in Syracuse, NY
About Rapid Response Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response call center focused on protecting life, residences, and businesses. Whether it s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!
Salary Range:
$22.00 per hour
Second Shift, Third Shift, & Weekend Shift Differentials
Full-time: $500 hiring bonus after 6 months of employment!
Part-time: $250 hiring bonus after 6 months of employment!
What You ll Do:
Be the first line of defense Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America
Act fast Verify alarm events and contact appropriate emergency services, clients, or responders within seconds.
Stay cool under pressure Assess complex situations quickly and remain calm during high priority situations.
Keep accurate records Document alarm activity, calls, and actions taken with precision and professionalism.
Support the team Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals.
Versatile Prepared and ready to handle inbound and outbound calls and alarms
Be adaptable Answer inbound phone calls pertaining to alarm events and account information from customers, authorities, and responding parties.
Who You Are:
Cool-headed and calm You re the person others turn to in a crisis.
Detail- oriented You notice what others miss.
Tech-savvy You re comfortable navigating computer systems and multi-tasking
Reliable You show up, stay alert, and handle your shift like a professional
Great communicator You can deliver critical information clearly and quickly, both verbally and in documentation.
Qualifications You ll Need:
Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
Must successfully complete and pass the RRMS New Hire Operations Training Course.
Proficient and above average computer knowledge and skills
Excellent written and verbal communication skills
Successfully clear drug screen and background check to meet industry and security licensing requirements
Ability to be licensed in all required areas as defined by RRMS
Required to complete the steps necessary to achieve a Department of Defense Secret Clearance.
What awaits you at Rapid Response
Paid new hire training
Shift flexibility (night owls and weekend warriors welcome)
Annual salary increases and performance bonuses
Medical, Dental, Vision, and 401k
Additional compensation for special skills, particularly: bilingual in Spanish
Paid Vacation and Sick Time
Wellness Program + Wellness DAYS OFF
Internal advancement opportunities
The opportunity to make an impact on communities across the country every day
Join Our Team
If you are still reading this, then this IS the position for you. Every alarm has a story, and every second matters. Be the steady voice on the other end. Become an Alarm Monitoring Specialist at Rapid Response Monitoring call center and start your next career today!
Additional Information
Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at ****************************** Rapid Response is an Equal Opportunity Employer.
INDRR3
$22 hourly 6d ago
Call Center Customer Service Representative $22 hourly
Raymour & Flanigan Furniture 4.6
Patient service representative job in Liverpool, NY
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a Call Center Customer ServiceRepresentative, you will be a key connection point between our customers and the support they need. From answering incoming calls to assisting with order inquiries, delivery scheduling, account updates, and service questions, you will ensure customers feel heard, valued, and confident in their purchase journey. You will represent our brand with professionalism and care through phone conversations as well as written communication via chat and email. You'll work both independently and with a supportive team to enhance every customer interaction and reinforce our commitment to exceptional service.
What we need from you is:
* A commitment to delivering genuine, friendly, and professional service across phone, chat, and email interactions.
* Strong communication skills, with the ability to clearly guide customers verbally and in writing.
* Excellent listening skills and the ability to multitask in a fast-paced call center environment.
* The ability to troubleshoot and proactively resolve escalated customer concerns.
* A collaborative mindset to support fellow team members and advocate for customer needs.
* Flexibility to work within a 7-day-a-week call center schedule, with operating hours from 8:00am-6:00pm.
We can't wait to get to know you!
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
$30k-37k yearly est. 6d ago
Patient Coordinator (Full Time)
SDG MGMT Company
Patient service representative job in Utica, NY
Schweiger Dermatology Group is one of the leading dermatology practices in the country with over 570 healthcare providers and over 170 offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger Dermatology Group provides medical, cosmetic, and surgical dermatology services with over 1.5 million patient visits annually.
Our mission is to create the
Ultimate Patient Experience
and a great working environment for our providers, support staff and all team members.
Schweiger Dermatology Group has been included in the
Inc. 5000 Fastest Growing Private Companies in America
list for seven consecutive years. Schweiger Dermatology Group has also received
Great Place to Work
certification. To learn more, click here.
Schweiger Dermatology Group's Ultimate Employee Experience:
Multiple office locations, find an opportunity near your home
Positive work environment with the tools to need to do your job and grow
Full time employees
(30+ hours per week)
are eligible for:
Medical (
TeleHeath included)
, HSA/FSA, Dental, Vision on 1st of the month after hire date
401K after 30 days of employment
Your birthday is an additional personal holiday
Company Sponsored Short Term Disability
Pre-tax savings available for public transit commuters
Part-time employees
(less than 30 hours)
are eligible for:
Dental and Vision on 1st of the month after date of hire
401K after 30 days of employment
Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services
Job Summary: Full-Time Patient Coordinator at our Utica Office. The Patient Coordinator executes all front office duties and provides support to patients, providers, and support staff. Previous healthcare experience is required.
Schedule: Full time, 30+ hours. Availability Monday through Friday with rotating Saturdays within operating hours of M-F 7a-7:30p, rotating Saturdays . Open Flexibility to help cover in a team environment is needed.
Hourly Pay Range: $16-20
Patient Coordinator/Medical Receptionist:
Proficiently and efficiently handle all incoming phone calls, scheduling-related tasks and online leads in a timely and knowledgeable fashion while creating a positive phone call experience for each caller.
Promote a professional and welcoming atmosphere to enhance quality of service and care offered to patients and for respective provider(s)
Understand provider to patient flow and anticipate provider's next steps to the best of their ability
Perform inventory responsibilities and stocking of supplies and equipment as requested
Attend all in-house training and continued education opportunities
Qualifications:
Healthcare Experience is required.
Medical Receptionist Experience preferred.
Experience using EMR software and patient scheduling systems preferred.
Must be computer savvy and familiar with Microsoft Word, Excel and Outlook.
Strong communication, interpersonal, and organizational skills.
Excellent patient relation and customer services skills.
Must be professional, reliable and dedicated employee.
Prefer prior experience working in a dermatology / medical environment preferred.
Open availability to work during weekdays and weekends.
Schweiger Dermatology Group, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law.
Schweiger Dermatology Group does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.
$16-20 hourly Auto-Apply 11d ago
Patient Care Coordinator
AEG Vision 4.6
Patient service representative job in Clay, NY
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
* Answers and responds to telephone inquiries in a professional and timely manner
* Schedules appointments
* Gathers patients and insurance information
* Verifies and enters patient demographics into EMR ensuring all fields are complete
* Verifies vision and medical insurance information and enters EMR
* Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
* Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
* Prepare insurance claims and run reports to ensure all charges are billed and filed
* Print and prepare forms for patients visit
* Collects and documents all charges, co-pays, and payments into EMR
* Allocates balances to insurance as needed
* Always maintains a clean workspace
* Practices economy in the use of _me, equipment, and supplies
* Performs other duties as needed and as assigned by manager
* High school diploma or equivalent
* Basic computer literacy
* Strong organizational skills and attention to detail
* Strong communication skills (verbal and written)
* Must be able to maintain patient and practice confidentiality
Physical Demands
* This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
$55k-72k yearly est. 4d ago
Inside Sales/ Customer Service Representative
Glass Doctor
Patient service representative job in Syracuse, NY
We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.
As Inside Sales and Customer ServiceRepresentative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities:
Meet or exceed monthly sales goals
Receive incoming calls in professional and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Prior experience in the auto and/or flat glass industry is a plus but not needed
Computer literate, with working knowledge of work processing, business software and spreadsheet applications
Proficiency to navigate tablet based technology
Excellent communication skills
Good organizational and time management skills
Professional appearance and personality
Benefits: Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own.
Notice
Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
$31k-40k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Weitsman Recycling
Patient service representative job in Syracuse, NY
A Customer ServiceRepresentative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer servicerepresentatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don't have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
POSITION OVERVIEW:
Weigh and purchase inbound scrap, obtain required information from customers for all transactions.
Complete purchasing and shipping documents.
Perform general office administration duties such as answering the phones, greeting customers, and answering emails as well as other duties as assigned by the Manager.
Provide a best-in-class customer experience.
Organized and Neat.
Willingness to learn all aspects of the office.
Willing to cross-train in other positions and assist other teammates as needed.
Ability to work in a fast-paced, non-stop environment while providing excellent customer service.
Other duties as assigned by Management
QUALIFICATIONS:
3+ years previous customer service experience preferred.
Have a credit score of 650 or above
Must be able to work well under pressure while providing excellent customer service.
Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines.
Must have excellent customer service, communication, organizational and time management skills.
Dependable and consistent work ethic.
Must have the willingness to learn the facets of the scrap metal recycling industry.
Computer experience preferred which includes Microsoft Excel, Word, Office, and the ability to learn in house systems (Buy Back Pro).
Ability to meet attendance schedule with dependability and consistency.
Weekend Availability
$31k-40k yearly est. 60d+ ago
Learn more about patient service representative jobs
How much does a patient service representative earn in Utica, NY?
The average patient service representative in Utica, NY earns between $30,000 and $42,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in Utica, NY
$36,000
What are the biggest employers of Patient Service Representatives in Utica, NY?
The biggest employers of Patient Service Representatives in Utica, NY are: