Patient service representative jobs in Vancouver, WA - 397 jobs

Arrow Sanitary, a Waste Connections company, is looking for aCustomer ServiceRepresentativeto work in our Call CenterinPortland, OR! Schedule is Monday - Friday Shift is8:00 AM to 5:00 PM Starting wage is$21.00/hourwith a$.50 increaseafter6-monthsof employment. Safety Sensitive:No DUTIES AND RESPONSIBILITIES: Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems. Interviews customers and records interview information into computer forcustomer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders. Demonstrate effective use of software applications, at a minimum MS Wordand Excel proficient. Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints. Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services. Cover for the reception desk when necessary. WORKING CONDITIONS AND PHYSICAL EFFORT: Work environment is an In-Personoffice setting. Areas are clean, ventilated, and well lighted. OurCustomer ServiceReps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer. CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards. Also, long periods spent sitting, typing, or looking at a computer screen are common. MINIMUM JOB REQUIREMENTS: Ability to read, write, comprehend and communicate in English. High school diploma or equivalent preferred. 2 years of Customer Serviceor Call Center experience. Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required. Minimum typing speed of 35 WPM (Words Per Minute) with 95% accuracy. Excellent organization andcommunication skills. Ability to analyze and solve problems. Gather data, compile information, and prepare reports. To be considered for any of our current openings you must complete an application at************************* Application information and additional instructions can be found once you select your position of interest. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here:us/en/benefits Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

Join our team as a Relief Medical Receptionist at Lancaster Family Health Center at Beverly in Salem, OR! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at ************* to learn more about our organization. Position Highlights: $18.35-$22.48 DOE with the ability to go higher for highly experienced candidates What You'll Do: Answers the phone, transfers calls and takes messages as needed for the clinic. Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients. Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer. Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments. Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed. Reviews and responds to patients' questions in person, via phone, and patient portal systems. May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports. Reviews cash box receipts and reconciles cash box daily. Qualifications: High School Diploma or General Education Diploma (GED). One year's experience as a Receptionist in a clinic preferred. Bilingual (English/Spanish) required at level 9. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to interact with patients, Providers and staff in a professional manner. Ability to deliver outstanding customer service. Basic knowledge of medical terminology desired. Basic knowledge of healthcare billing insurance desired. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel. Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment. Contact us at ************** to learn more about this opportunity!

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions. Job Description Duties and Responsibilities: Enrollment Process Management: Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets. Answering phone calls/email inquiries for all things related to PIV credentials and access control matters. Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation. Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy. Documentation and Data Collection: Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants. Ensure that all required documents and forms are properly completed and submitted according to established guidelines. Verification and Authentication: Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts. Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process. Data Security and Privacy: Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols. Maintain the security and integrity of collected data and prevent unauthorized access or disclosure. Communication: Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow. Provide excellent customer service to address questions and concerns related to the enrollment process. Escalation management, as it involves listening, understanding, and responding to customer needs and expectations. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Recordkeeping: Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered. Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files. Compliance and Training: Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment. Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills. Qualifications Required Competencies: Experience with Microsoft Excel for data management, coordination, and reporting. Ability to adapt to changing security procedures and requirements. Prior experience in a similar role, customer service, or administrative position may be advantageous. Attention to detail and strong organizational skills. Excellent interpersonal and communication skills. Ability to handle confidential information with discretion. Attend local hiring events 3 - 4 times a month (may vary, depending on the business need). Perform other job-related duties as assigned. Education: High School diploma, GED certification Physical Requirements: The role primarily involves sedentary work. There may be occasional instances of stair climbing. Periodic standing and/or walking for extended durations may be required. Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs. Requires typing for most of the day. Effective communication through frequent periods of talking and listening is essential. Clearance Requirement: US Citizenship required. Active Public Trust/MBI clearance or the ability to obtain one. Starting salary range: $42,000 - $51,500(depending on experience) Citizant offers a competitive benefits package, including: Health and Welfare (H&W) benefit Medical, dental, and vision insurance Life and Disability Insurance 401(k) Generous Paid Time Off (PTO) Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) Tuition Assistance & Professional Development Program Disclaimer: Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience! Additional Information Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

**WE DO URGENT CARE DIFFERENTLY - Come See How!** At AFC Urgent Care - Tigard, we're redefining what healthcare feels like-for patients and for the people who make it happen. We move fast, work smart, and support each other every step of the way. We're a tight-knit team that gets the job done and has fun doing it! As we continue to grow, we're looking for a Medical Front Desk Receptionist to be the welcoming face of our clinic. If you're highly organized, great with people, and ready to make a meaningful impact from the moment patients walk through the door, this could be the right fit for you. WHY YOU'LL LOVE IT HERE A Culture That Actually Cares: teammates who've got your back, leaders who listen, and zero bureaucracy. We believe in collaboration, not competition! Team Performance Bonus: when the clinic thrives, you share in the success! Monthly performance bonuses = more than just a pat on the back Learn. Grow. Level Up: want to expand your skills? We offer a Medical Assistant Apprenticeship Program - paid for by us if you're ready to grow! WHAT YOU'LL DO As the go-to person at the front desk, you'll be a key part of creating a smooth, welcoming experience for every patient who walks through our doors. Your day will be full of variety, meaningful interactions, and the kind of fast-paced environment that keeps things exciting. Here's what you'll take on: Welcome patients with a warm, friendly attitude that sets the tone for their entire visit Guide patients through check-in, ensuring all forms are completed and entered accurately into our EMR system Verify insurance details quickly and confidently, making sure patients understand their coverage and any payment due at time of service Complete the checkout process, organizing and scanning medical records and providing patients with necessary documentation Manage incoming phone calls, answering questions or routing them to the right team member without missing a beat Stay on top of emails and faxes, ensuring all requests are handled promptly and accurately Handle cash drawer duties, from setup to end-of-day closeout, with precision and accountability Keep our front desk and lobby area clean, calm, and ready, including disinfecting between patients to ensure a safe and welcoming space Jump in where needed, supporting the clinic team and taking on other tasks as assigned by the Clinic Manager SCHEDULES THAT WORK FOR LIFE Full-Time ~36-40 hours/week. Set shifts = no guessing game Currently looking to fill a back half of the week position: Back Half Team: Wed 1p-7p | Thu-Fri 8a-7p | Sat 9a-6p Plus just one on-call shift per month (and you get to choose the day!) LOCATION AFC Urgent Care - Tigard 11675 SW Pacific Hwy, Tigard, OR 97223 WHAT WE'RE LOOKING FOR We want driven, friendly, and detail-oriented Medical Receptionists who bring positive energy and put patients first. Must also be calm under pressure, thrive in a fast-paced setting and be willing to wear multiple hats. You'll Need: At least 1 year of people-facing customer service experience, required At least 1 year of experience with medical administrative duties, preferred Solid computer skills and comfortable learning new systems Knowledge of medical terminology is a big plus PAY & PERKS $20-24/hr (based on experience) Monthly team performance bonuses Free healthcare for you and your family through AFC 401(k) with 3% employer match after 1 year 3 weeks of paid time off On-the-job growth & training opportunities Supportive, non-toxic work culture that celebrates wins! OUR CORE VALUES Commitment - Commitments are clearly made and met Health - Healthy living for everyone is promoted through sustainable and responsible behaviors Excellence - Excellence in everything we do Celebrate - Celebrate wins - both small and large Trust - Trust builds teamwork through vulnerability and respect READY TO APPLY? If you want to grow your medical career while being part of something real, apply now and let's chat! SAFETY & WELLBEING Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings. EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

RAYUS now offers DailyPay! Work today, get paid today! is $18.28-$24.78 based on direct and relevant experience. RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be rresponsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

You are the first face patients see - setting the tone for a welcoming and positive experience. Simply put, you are the face of Legacy. As we work to fulfill our mission of making life better for others, we need compassionate and capable individuals to guide patients through every step of their healthcare journey. As a Patient Access Representative, you'll use your strong communication and interpersonal skills to collect insurance and other essential information, assist patients and families in understanding their financial responsibilities, collect co-payments, and ensure required legal documentation is obtained for state and federal compliance. Your attention to detail in creating accurate medical and financial records will make a meaningful difference for both patients and our medical teams. Responsibilities The Patient Access Representative serves as the primary non-clinical contact for all hospital-based patient visits. Responsibilities include: * Greeting, registering, checking in, and admitting patients according to scope and service line. * Collecting patient demographics, identifying medical providers involved in care, and documenting medical decision-makers. * Verifying insurance coverage and benefits, and determining patient financial responsibilities. * Assisting patients and families in understanding active insurance coverage and providing guidance on accessing financial and insurance resources. * Offering self-pay information and applicable discounts. * Collecting copayments, coinsurances, deposits, and payments as appropriate. * Collaborating with Revenue Cycle departments and hospital units to ensure accurate medical and financial records. * Collecting and submitting required legal documentation to meet State and Federal compliance regulations. Qualifications Education: * High School diploma or equivalent required. * Two years college education including satisfactory completion of college level Health Records coursework preferred. Experience: * A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required: Patient Access, Medical Records/Health Information or applicable clerical support experience. * Six months customer service experience required. * Previous registrar and third-party payor experience preferred. * An understanding of health plan and benefit structures preferred. Skills: * Effective written and verbal communication skills. * Critical thinking and problem-solving skills required. * Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines. * Demonstrated effective interpersonal skills which promote cooperation and teamwork. * Ability to withstand varying job pressures and organize/prioritize related job tasks. * Ability to perform multiple tasks at the same time. * Excellent public relations skills and demonstrated ability to communicate in calm, succinct, business-like manner. * Ability to deal with people in emergent and/or stressful situations. * Ability to identify alternative means of communication as needed. * Ability to adapt to change. * Keyboard skills and ability to navigate electronic systems applicable to job functions. * Ability to maneuver through several applications including electronic medical records, Microsoft Office applications, different software, website, and databases. * Demonstrated understanding of complex collection issues. * Demonstrated knowledge of multi-payor systems, and understanding and applying e-coverage results preferred. * Demonstrated knowledge of billing/collection, past balances, deposits and knowing State and Federal rules and regulations preferred. * Ability to understand and adhere to EMTALA (Emergency Medical Treatment and Labor Act) guidelines. * Able to communicate patient financial communication, offer financial aid services, educating patients on eligibility and in and out of network status. * Ability to enroll patients into Presumptive Medicaid services - which entails a detailed questionnaire with the patient to determine eligibility * Knowledge of medical terminology. Pay Range USD $21.88 - USD $31.27 /Hr. Our Commitment to Health and Equal Opportunity Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing. If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply-even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed. Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law. To learn more about our employee benefits click here: ********************************************************************

Timber Dental is seeking a Full-Time Patient Care Coordinator (PCC) to join our Downtown team. This role is essential in delivering seamless, high-quality patient experiences while supporting the clinical and administrative teams. The ideal candidate is confident, organized, patient-focused, and thrives in a fast-paced dental environment. Position Summary The Patient Care Coordinator serves as a key point of contact for patients and plays a vital role in ensuring smooth office operations. This position requires excellent communication skills, attention to detail, and the ability to coordinate patient care from scheduling through treatment completion. Key Responsibilities Job duties include, but are not limited to: Create a welcoming, premium experience for patients from first contact through checkout Answer and manage incoming phone calls and patient inquiries with confidence and professionalism Check in patients and ensure accurate and timely documentation Schedule appointments efficiently to support provider productivity Review, present, and explain comprehensive treatment plans and financial options Verify and explain insurance benefits in a clear and patient-friendly manner Manage patient consent forms and required documentation Coordinate patient transportation when applicable Prepare, organize, and maintain daily schedules to ensure smooth office flow Support general administrative and front office duties as needed Maintain compliance with HIPAA, privacy standards, and office policies Qualifications Requirements Minimum 2+ years of customer service experience in a patient- or client-facing role 2+ years of dental office experience strongly preferred Experience with Open Dental preferred, but not required Strong organizational, communication, and multitasking skills Professional, compassionate, and patient-focused demeanor Ability to thrive in a fast-paced, team-oriented environment Schedule & Work Environment Full-time position On-site at Timber Dental's Downtown location Why Join Timber Dental Collaborative and supportive team culture Focus on delivering exceptional, patient-centered care Modern practice environment with opportunities for growth and development Equal Opportunity Statement Timber Dental is proud to be an Equal Opportunity Employer. We are dedicated to fostering a diverse and inclusive environment and do not discriminate based on race, religion, color, gender, national origin, age, disability, or any other legally protected status. Accommodations If you require reasonable accommodations during the application process, please contact us directly.

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner Answers and responds to telephone inquiries in a professional and timely manner Schedules appointments Gathers patients and insurance information Verifies and enters patient demographics into EMR ensuring all fields are complete Verifies vision and medical insurance information and enters EMR Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete Prepare insurance claims and run reports to ensure all charges are billed and filed Print and prepare forms for patients visit Collects and documents all charges, co-pays, and payments into EMR Allocates balances to insurance as needed Always maintains a clean workspace Practices economy in the use of _me, equipment, and supplies Performs other duties as needed and as assigned by manager

As the Patient Representative you will review accounts, refund patients and insurance companies. Assist Tuality cash team as needed by sorting/dist. mail, scanning refund and other documents as needed into Onbase. In this role your duties will include bill, process adjustments, collect on accounts, and/or perform customer service duties to ensure that monies due University Hospital are secured and paid in a timely manner and the AR outstanding days of revenue are kept to a minimum. Assignment will be flexible depending on payor mix, patient flow, and workload fluctuations Function/Duties of Position Third party follow-up and collection: * Within the stratified processing environment, collect assertively and proactively money due OHSU by contacting (through telephoning, emailing, and/or accessing on-line systems) third parties (insurance carrier, various government programs, etc.) * Provide explanation of charges and additional requested information to the third parties. * Analyze accounts to determine coordination of benefits, refunds, and denials to insure appropriate resolution of accounts. * Review billing to determine medical records necessary to provide complete processing of claim. * Analyze accounts with regard to billing and payment history and uses judgment to determines appropriate follow-up action based on departmental guidelines * Contact patient/guarantor to resolve issues (includes tracing and locating patient/guarantor by telephoning and/or sending written correspondence.) * Analyze accounts and interpreting contracts that dictate how claims should be paid and processing adjustments for contract interpretation. * Comply with special billing and follow-up requirements regarding adoptions, court holds, motor vehicle and personal injury accidents, and other unique or sensitive accounts * Work reports of denied claims to trend and report these claims to the department and to our front end partners * Work closely with admitting, care management and ambulatory services on the denied claims for resolution and feedback purposes * Prepare the appeals for selected denials Billing * Submit bills that comply with all appropriate regulations, managed care contracts to third party payors. * Calculate the correct reimbursement of all managed care claim Other Duties as Assigned Required Qualifications * Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office; OR * Four years of general collection, billing or customer service experience; OR * Equivalent combination of education and experience. * Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire. Positions outside of Patient Business Services may not require certification. * Must be able to perform the essential functions of the position with or without accommodation Preferred Qualifications * 1 year of recent medical collection and/or billing experience. Work experience must have occurred within five years of the date of hire. * Recent (within one year of date of hire) Microsoft Office Suite experience in Windows environment with skill in document production using WORD, spreadsheet construction in EXCEL. * Familiarity with DRG, CPT, HCPC and ICD-10 coding. Job Related Knowledge, Skills and Abilities (Competencies): * Typing 45 wpm * Ability to use multiple system applications * Demonstrated ability to communicate effectively verbally or in writing. * Demonstrated ability to prioritize and accomplish multiple tasks in a fast paced environment; consistently adhering to defined due dates * Experience in billing Hospital claims or UB-04 claims. * Knowledge of and experience in interpreting managed care contracts. * Must be able to perform the essential functions of the position with or without accommodation Additional Details Benefits: * Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee * Two separate above market pension plans to choose from * Vacation- up to 200 hours per year depending on length of service * Sick Leave- up to 96 hours per year * 8 paid holidays per year * Substantial Tri-met and C-Tran discounts * Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP) All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at ************ or *************.

As the Patient Representative you will review accounts, refund patients and insurance companies. Assist Tuality cash team as needed by sorting/dist. mail, scanning refund and other documents as needed into Onbase. In this role your duties will include bill, process adjustments, collect on accounts, and/or perform customer service duties to ensure that monies due University Hospital are secured and paid in a timely manner and the AR outstanding days of revenue are kept to a minimum. Assignment will be flexible depending on payor mix, patient flow, and workload fluctuations Function/Duties of Position Third party follow-up and collection: Within the stratified processing environment, collect assertively and proactively money due OHSU by contacting (through telephoning, emailing, and/or accessing on-line systems) third parties (insurance carrier, various government programs, etc.) Provide explanation of charges and additional requested information to the third parties. Analyze accounts to determine coordination of benefits, refunds, and denials to insure appropriate resolution of accounts. Review billing to determine medical records necessary to provide complete processing of claim. Analyze accounts with regard to billing and payment history and uses judgment to determines appropriate follow-up action based on departmental guidelines Contact patient/guarantor to resolve issues (includes tracing and locating patient/guarantor by telephoning and/or sending written correspondence.) Analyze accounts and interpreting contracts that dictate how claims should be paid and processing adjustments for contract interpretation. Comply with special billing and follow-up requirements regarding adoptions, court holds, motor vehicle and personal injury accidents, and other unique or sensitive accounts Work reports of denied claims to trend and report these claims to the department and to our front end partners Work closely with admitting, care management and ambulatory services on the denied claims for resolution and feedback purposes Prepare the appeals for selected denials Billing Submit bills that comply with all appropriate regulations, managed care contracts to third party payors. Calculate the correct reimbursement of all managed care claim Other Duties as Assigned Required Qualifications Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office; OR Four years of general collection, billing or customer service experience; OR Equivalent combination of education and experience. Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire. Positions outside of Patient Business Services may not require certification. Must be able to perform the essential functions of the position with or without accommodation Preferred Qualifications 1 year of recent medical collection and/or billing experience. Work experience must have occurred within five years of the date of hire. Recent (within one year of date of hire) Microsoft Office Suite experience in Windows environment with skill in document production using WORD, spreadsheet construction in EXCEL. Familiarity with DRG, CPT, HCPC and ICD-10 coding. Job Related Knowledge, Skills and Abilities (Competencies): Typing 45 wpm Ability to use multiple system applications Demonstrated ability to communicate effectively verbally or in writing. Demonstrated ability to prioritize and accomplish multiple tasks in a fast paced environment; consistently adhering to defined due dates Experience in billing Hospital claims or UB-04 claims. Knowledge of and experience in interpreting managed care contracts. Must be able to perform the essential functions of the position with or without accommodation Additional Details Benefits: Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee Two separate above market pension plans to choose from Vacation- up to 200 hours per year depending on length of service Sick Leave- up to 96 hours per year 8 paid holidays per year Substantial Tri-met and C-Tran discounts Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP) All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at ************ or *************.

Are you passionate about providing exceptional customer service and making a difference in the lives of patients? We're looking for a friendly, professional, and detail-oriented individual to join our team as a Patient Care Coordinator. In this dynamic, customer-facing role, you'll be the first point of contact for patients, offering a welcoming atmosphere and top-tier care every step of the way. What You'll Do: Be the friendly voice on the phone, assisting patients with scheduling and inquiries Greet and check in patients with a warm smile and professional demeanor Manage a variety of front desk tasks with efficiency and attention to detail Ensure smooth patient flow through excellent time management and multitasking skills What We're Looking For: 1+ year of customer service experience (healthcare experience a plus, but not required!) Strong communication skills with the ability to interact professionally and courteously with patients Tech-savvy with basic computer skills and the ability to learn new systems quickly A positive, can-do attitude and the ability to stay organized under pressure Why You'll Love Working Here: Career growth opportunities - We believe in promoting from within, offering a path for advancement as you gain experience and develop your skills. Upward mobility - Take your career to the next level! Whether you're looking to grow into leadership roles or specialize in other areas of healthcare, the opportunities are endless. Supportive, team-oriented environment where your contributions are valued and your growth is encouraged. Ready to jumpstart your career in healthcare? We're willing to train the right person-if you're passionate about providing outstanding patient care, creating an unforgettable first impression, and building a rewarding career, we want to meet you! Apply today and take the first step toward an exciting future with us!

Patient Care Coordinator - Epion Aesthetics & Wellness (Hillsboro, OR) Are you passionate about aesthetics, wellness, and delivering exceptional client care? Epion Aesthetics & Wellness is seeking a warm, professional, and detail-oriented Patient Care Coordinator to join our team! About Us: At Epion, we deliver a luxury experience that goes beyond aesthetics. Our culture is rooted in genuine connection, personalized care, and treating every client like family. We lead with compassion, professionalism, and a commitment to ongoing education-making sure each treatment is backed by both science and soul. Key Responsibilities: Welcome clients and guide them through check-in, check-out, and treatment flow Answer phones, respond to inquiries, and maintain timely, professional communication Manage the schedule efficiently for multiple providers using EMR software (Aesthetic Record) Educate patients on services, memberships, promotions, and pre/post-treatment instructions Process payments and maintain financial accuracy Support clinic cleanliness, treatment room prep, and inventory tracking Represent the Epion brand with grace and consistency Growth opportunities to Clinic Manager Ideal Candidate: Compassionate, empathetic, and genuinely cares about people's well-being Client-centered and focused on making patients feel safe, valued, and empowered Detail-oriented with an artistic eye-appreciates the art and science behind beauty Professional, polished, and confident with strong boundaries Eager to learn, grow, and stay on top of new technologies and techniques Team player with a growth mindset-no drama, no ego, lifts others up Trustworthy, ethical, and upholds the highest standards of integrity and safety Qualifications: Excellent interpersonal, organizational, and multitasking skills Tech-savvy and proficient in scheduling software (Aesthetic Record) Professional appearance and demeanor Passion for aesthetics, wellness, and client care Health & wellness experience required Schedule: Part-Time: Wednesday-Friday 9am-5pm, Saturday 9am-2pm Compensation: Part-time, hourly based upon experience Location: Hillsboro, OR (also serving Beaverton, Portland, Lake Oswego, Clackamas) Career Advancement: Opportunities for growth and continued education

Who We Are: Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support. NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law. Why work with us? * We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily. * We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance. * Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, and 2024! Job Title: Medical Receptionist Department: Medical Reports To: Clinic Manager Work Type: On-Site Classification: Non-Exempt Language Differential: Eligible SUMMARY The Medical Receptionist will provide exceptional and compassionate customer service to patients and visitors in a patient-centered medical home (PCMH), and demonstrate the value of NHCs mission. The Medical Receptionist will perform front office responsibilities related to delivering quality patient care in a clinical setting and the ability to support patients in need of assistance (filling out paperwork, etc.). Essential Job Duties * Welcomes patients and visitors in-person or virtually, and answers inquiries with a friendly demeanor and professionalism * Gathers visit reason, accurately schedules and confirms in-person and virtual appointments, enters patients' information by obtaining, recording, and updating demographic and financial information into EHR (EPIC) * Processes co-payments and completes daily deposit reconciliation and assists with bank runs. * Scrubs patient charts daily * Confirms patients' insurance eligibility and coverage information * Scans and indexes documentation into medical records according to NHCs policies and procedures * Receives, documents, and routes messages to appropriate clinical staff * Assists in new employee training on specific tasks, as needed * Works collaboratively in a team environment with a spirit of cooperation * Performs other duties as assigned

We are a leading-edge medical laboratory testing company currently seeking a Patient Services Tech Specialist to join our team in Earth City, MO. . Job Description Blood collection by venipuncture and capillary technique from patients of all age groups Urine drug screen collections Paternity collections Breath/saliva alcohol testing LCM/Cyber Tools TestCup Pediatric Blood Collections Difficult draws (patients in various facilities) Must have comprehensive understanding of compliance and safety, and is able to effectively communicate the importance of compliance and safety to other employees Possess the ability and skills necessary to provide orientation and training Administrative: Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications. Operate personal computer Qualifications Requires a High School Diploma or equivalent with 2+ yrs Experience Phlebotomy Certification with 2+ yrs Experience Normally requires a Valid Driver's License, along with a clean driving record--willing to travel around the St. Louis area and surrounding cities Legal Authorization to Work in the US Additional Information Pay Rate: DOE 3+/- Month Contract Shift: Monday-Friday, dependant on location worked. Can be called as early as 4AM or 5AM about location to be worked that day. Hours could start as early as 7AM with end time as late as 9PM + every other Saturday. **Must be flexible

Want to giggle while you work? We love to work with kids and their families, providing important care, which is both fun and purposeful. As an Equal Opportunity Employer our team of experienced, talented professionals honors the company values of compassion, stewardship, excellence, integrity, flexibility, service, and inclusivity in everything we do - it is an integral part of who we are and what we seek in future employees. Metro Pediatrics is your best choice for a career in pediatric medicine. If you enjoy a fast-paced, upbeat, and supportive work environment taking care of kids, we invite you to apply and become part of our outstanding team! Start your pediatric medical career today. We encourage applicants to read more about our company and what we do at ************************************************ This position is eligible for our $1000 sign on bonus. The Patient Access Specialist is responsible for answering all incoming telephone calls and distributing to the correct destination. Greet and check-in patients, verify insurance information, and collect copayments and any outstanding account balances. Schedule patient appointments according to clinic protocol. Essential Functions Answer the telephone in a professional and courteous manner, scheduling patient appointments following procedures for proper timing and routing. Follow established guidelines to route complex messages to medical staff. Verify demographics for all patients, create new accounts, and verify eligibility for insurance coverage. Greet and check-in patients at front desk in preparation for their appointments with the provider. Notify clinical staff of patients arrival. Collect and record copayments and outstanding balances, and balance cash drawer daily. Participate in patient outreach to achieve ongoing quality measures and maintain scheduling guidelines. Sustain excellent patient interactions using clear communication and problem-solving skills. Maintain confidentiality of sensitive patient information at all times. Successfully work in a fast-paced, changing environment with effective time management and ability to multi-task and prioritize workload. Display high standards of office conduct. Ensure reception area and waiting room are clean and neat. Regularly sanitize counters and surfaces. Participate in site-specific and clinic-wide initiatives on an ongoing basis. Attend and actively participates in huddles and team meetings. Punctual, regular, timely, and dependable attendance. Metropolitan Pediatrics participates in E-Verify to confirm employees' eligibility to work in the U.S. Qualifications Education & Experience High school education or equivalent required. Experienced handling a high volume of telephone calls. Minimum of 1-2 years of experience in customer service, computers, general office procedures, and multitasking preferred. Vocational training in medical office procedures preferred. General understanding of medical terms and experience with EMR preferred.

Direct Hire Legal Accounting | AP/AR | Billing Join a collaborative and detail-oriented team where accuracy, integrity, and efficiency are valued every day. This position plays a key role in managing client billing, receivables, payables, payroll, and general accounting operations to ensure the firm's financial records remain precise and compliant. You'll work closely with attorneys, staff, and vendors to keep financial processes running smoothly and provide exceptional client service. LOCATION: Portland, OR SALARY: $90-110k/yr. DOE SCHEDULE: Full-time, Monday-Friday WHY YOU'LL LOVE THIS ROLE Supportive and professional work environment focused on teamwork and accountability. Opportunity to work across multiple areas of accounting and gain well-rounded experience. Competitive compensation and benefits package. Direct impact on firm operations through accurate financial management. KEY RESPONSIBILITIES Manage the complete billing cycle-from time entry and prebill review to final invoice preparation-to ensure accuracy and timely delivery. Process client payments, trust transactions, and vendor invoices while maintaining precise financial records. Reconcile accounts and prepare general ledger entries, supporting accurate month-end and year-end closings. Oversee payroll processing and compliance reporting, ensuring adherence to firm policies and regulatory requirements. WHAT WE'RE LOOKING FOR Minimum of 5 years of accounting or finance experience, ideally within a law firm environment. Proficiency with accounting and billing software; advanced Excel skills required. Strong attention to detail, organization, and accuracy in all work. Effective communicator with excellent problem-solving and analytical abilities. Demonstrated ability to prioritize tasks and work both independently and collaboratively. PHYSICAL REQUIREMENTS This position operates primarily in a professional office environment, requiring extended periods of sitting, computer use, and occasional lifting of files or office materials up to 20 pounds. The role involves frequent interaction with team members and clients in a standard business setting with moderate noise levels. DIVERSITY, EQUITY, AND INCLUSION STATEMENT We are committed to fostering an inclusive workplace that welcomes diverse candidates. All qualified applicants will be considered regardless of background, identity, or status. This position is offered through the Legal Northwest Branch of NW Staffing Resources. When applying through nwstaffing.com, please click “Apply Here” and select the Legal Northwest Branch for immediate consideration. Or contact our office directly at 503.242.2514 to speak with a Recruiter. Job ID# 140193 For more information regarding our company and employee benefits please click on the links below. About Legal Northwest | NW Staffing Resources NW Staffing Employee Benefits

Patient Access Representative I (ON-CALL) Job Number: 1320825 Posting Date: Dec 4, 2024, 10:14:06 PM Description Job Summary: The Patient Access Representative I is a unique role within the Kaiser Permanente Health System environment. The Patient Access Representative I welcomes the patient into the care delivery setting and initiates the administrative systems that will lay the groundwork for the patients clinical care as well as the financial documentation. The Patient Access Representative I is responsible for ensuring a complete and accurate Patient admission/registration. Responsibilities include but are not limited to: collecting pertinent registration data, performing functions such as limited insurance eligibility and benefits verification, point of service cash collection, based on established manual or technological protocols, and completion of documentation necessary for the expedient registration/ admission of Patients according to organizational policy and procedures and federal/state/regulatory requirements. Obtaining inpatient bed assignments and processes inpatient admission, including direct admit, to include following patient identification protocols and completion of necessary documentation. Refers patients to Financial Counselors for Medical Financial Assistance. Answers and/or refers questions received from patients, visitors, staff as appropriate. Performs various related cash handling procedures per SOX control regulations. This position acts as an ambassador to ensure a patient friendly experience. The Patient Access Representative I has knowledge of state and federal regulations governing patient healthcare encounters and assures compliance. The Patient Access Representative I facilitates the patient and family care experience and aids them in understanding the Kaiser Permanente Healthcare System facilities and routines. The Patient Access Representative I works closely with both the financial team (Patient Business Services and the payor(s)) and the clinical team (nursing, physicians, hospital supervisors, etc) to ensure the optimum patient experience, accurate registration, maximum cash flow and reimbursements for the system. This position is an intermediate level position that requires a professional service-oriented individual with strong organizational skills working under limited supervision. The work environment at times can be stressful, pressured, or hostile. This position works on the front line with constant patient interaction in high volume registration areas and the Emergency Departments. Work situations are varied and require an individual with the ability to respond to patients and families with compassion, respect, and understanding. This position requires strong organization skills, prioritization, good judgment, diplomacy, and independent thinking. Internal contacts include physicians, staff and management throughout the organization, including, but not limited to, Patient Business Services, Patient Access Representative II and III, Utilization Management, Patient Flow Coordinators/HAS, and Health Information Management. External contacts include patients, families, community physicians, and outside organizations such as representatives from government agencies and allied hospitals. Independent decision-making is required in daily routine functions. Major decisions are subject to review and approval. Staff members in this position may perform all, or a combination of the duties described depending upon their assigned work area and the specific needs of the department.Essential Responsibilities: Registration: Greets and registers patients for various medical services in the hospital setting potentially in a 24 hour, 7 day a week environment and in a highly active fast paced setting such as the Emergency department. Pre-registers patients where applicable. Completes comprehensive bedside or telephone interviews with Patient, relative, or their representative to obtain pertinent demographic information, insurance data and/or third party liability information. Performs minimal eligibility verification and resolves discrepancies as able or defers to appropriate resource, identifies need for financial assistance recommendation and application, referring to the Financial Counselor where necessary. Verifies the patient demographic and insurance information with the patient consistent with CMS regulations, the National Registration Standards and regional policies. Verifies members eligibility and benefits from identified insurance plan(s) prior to or upon admission to the hospital, using computer based verification programs, as available. Uses problem-solving skills to verify patient identification through patient name, spouse names, SSN, DOB and address in order to identify and minimize duplicate medical records. Interview patient to obtain/determine appropriate insurance carrier and identifies, verifies, and inputs Other Coverage Information (OCI), primary, secondary, and tertiary payers for services provided. Performs registration function for all patient class and clinical services.Revenue Collection: Determines and collects cost-shares, and partial payments for services to be received. Enter/verify payments in the computer, close cash drawers, count currency, checks, and credit card payments at the end of each shift, and create deposits per cash handling policies. Provides patient liability information and collects the point of service cash from patients based on guidelines and/or systems provided by the department, including but not limited to: co-payments, deductibles, co-insurance, deposits, outstanding balances. Communicate to the patient the Northwests policy on payment of services or prepayment when significant patient liabilities are identified. Refers, as appropriate, to financial counselors. Interacts with Patient Business Services/Membership Services personnel regarding status of accounts as necessary to respond to questions/concerns related to registration requirements. Documents all activity pertaining to patients account in the system.Appointing: May schedule and/or cancel right type of appointment based on members needs and regional protocol. If applicable, makes return appointments.Regulatory/Organizational Compliance: Completes regulatory or policy required forms, to include payor requirements such as Medicare, L & I requirements and some commercial payors, and obtains all necessary signatures via mail, pre-admit, pre-op visit or upon admission/ registration. Makes copies of patient identification, insurance information and other related forms and documents, electronically scan capture where appropriate. Understands and adheres to the rules and regulations of Medicare, Medicaid, Managed Care and Commercial payers regarding referrals, preauthorization and pre-certification requirements. Is knowledgeable and maintains compliance with CMS by accurately completing Medicare Secondary Payer screening information to determine primary payor. Receives physician orders and, if applicable, performs medical necessity check using automated system. Interprets basic healthcare systems regulations and policies for patients and patient families consistent with the defined scope of work. Knowledge of MOAB training requirements for managing aggressive behavior. Maintains an understanding of HIPAA privacy and security regulations with respect to Patient confidentiality and regulations that govern system use for patient registration requirements. Understands and adheres to EMTALA regulations and the relevance for patient registration and patient liability collection in the Emergency Department.General Services: Stocks appropriate forms and supplies; takes out used supplies. Demonstrating responsibility in handling supplies and equipment in a cost-effective manner and according to standards such as policies, procedures, and infection control guidelines. Assist patients by providing specialty phone numbers, facility directions and office layouts; directing to other departments and administrative services for further information, for example (but not limited to) Membership Services, Dental and Pharmacy. Escorting patients to area of service. Initiates safekeeping and return of Patients valuables in accordance to hospital policy when required. Provides information assistance to Patients, visitors, and the public regarding general hospital policies and procedures. Interacts with patients physician regarding status of hospital account/registration issues and refers as needed. Provides patients demographic information/insurance plan updates to physician offices or other medical services, such as EMT services where appropriate. Responsible for maintaining records during system downtime and performs recovery processes. Maintains accurate statistical records of departmental activities as needed, for data gathering within the UBT work teams. Performs all other duties as assigned consistent with . Qualifications Basic Qualifications: Experience Minimum one (1) year of healthcare financial AND minimum one (1) year of office environment customer service OR Minimum two (2) years of post high school related education OR combination of education and experience.Per the National Agreement, current KP Coalition employees have this experience requirement waived. Education High School Diploma or General Education Development (GED) required. License, Certification, Registration Basic Life Support Medical Terminology Certification Additional Requirements: Must obtain training and Medical Terminology certificate within 180 days if existing Patient Access Employee or has proof of completed Medical Terminology course, outside applicant must have upon hire.Obtains training and becomes CPR Certification within 30 days if existing Patient Access Employee or has proof of current CPR Certification, outside applicant must have upon hire. Excellent communication skills with all types of individuals.Excellent organizational and written skills, flexibility and ability to switch tasks frequently.Ability to type minimum 35 wpm with above average accuracy.Previous experience with cash handling required.Ability to operate CRT, IBM compatible PC, Windows, such as MS Word/Excel, copier, fax, phone, and headset.Job requires continuous reading skills and the ability to handle a heavy volume of work.Working knowledge of basic medical terminology, diagnostic related groupings, diagnosis and common procedure terminology to determine benefits and estimate service cost.Knowledge of Medicaid, Medicare, and other government and insurance/payor requirements.Knowledge of basic State and Federal regulations governing healthcare encounters, such as HIPAA, State workers compensation, third party liability for accidents, EMTALA and etc.Knowledge of and skill in the use of automated Patient care systems for admissions, registration, and basic medical records functions (registration systems).Knowledge of basic state and federal regulations regarding funding resources.Knowledge of organizations and/or facility based billing systems.Knowledge of department procedures and established confidentiality policies. Knowledge of communication techniques with ability to listen actively and respond to fellow employees/customers in a timely, competent manner both verbally and non-verbally. Preferred Qualifications: Obtains training to become a Certified Healthcare Access Associate by the National Association of Healthcare Access Management within 180 days of employment preferred.Previous experience with EPIC applications preferred.Previous hospital or ambulatory clinic registration experience.Certification by HFMA or NAHAM preferred.One (1) year of higher education preferred.Primary Location: Oregon-Hillsboro-Westside Hospital Regular Scheduled Hours: 1 Shift: Variable Working Days: Mon, Tue, Wed, Thu, Fri, Sat, Sun, Variable Start Time: 12:01 AM End Time: 11:59 AM Job Schedule: Call-in/On-Call Job Type: Standard Employee Status: Regular Job Level: Entry Level Job Category: Customer Services Public Department Name: Westside Specialty MOB - Admitting - 1008 Travel: No Employee Group: W06|SEIU|Local 49 Posting Salary Low : 27.42 Posting Salary High: 33.29 Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.Click here for Important Additional Job Requirements. Share this job with a friend You may also share this job description with a friend by email or social media. All the relevant details will be included in the message. Click the button labeled Share that is next to Submit.

Willamette Medical Valley Patient Access Representative Full Time: PRN *ONLY AS NEEDED* Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department. Reports to: Assistant Director of Patient Registration Essential Functions: Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate. Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment. Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions. Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement. Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up. Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable. Collects co-pays and other funds from patients based upon established criteria. Checks supplies and stocks supplies as needed. Serves as back-up for other functional areas. Performs other duties as assigned. Minimum Qualifications: High school diploma or equivalent - Required (or equivalent Required or 3 years of directly related experience may be substituted for the required education). Billing or collection experience preferred. Effective English communication (read, write, speak, and understand). Ability to complete the Skills Competency Checklist within 90 days of hire. Computer experience required. Required Skills Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment. Knowledge of medical terminology strongly preferred. Ability to operate standard office equipment, including but not limited to, computer, printer, copier, fax, calculator. Time management and organizational skills. Why Choose Us: · Health (Medical, Dental, Vision) and 401K Benefits for full-time employees · Competitive Paid Time Off / Extended Illness Bank package for full-time employees · Employee Assistance Program - mental, physical, and financial wellness assistance · Tuition Reimbursement/Assistance for qualified applicants · Professional Development and Growth Opportunities · And much more… EEOC Statement: Willamette Valley Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or

Hiring for our brand new, state of the art surgery center! Act as first point of contact for patients at the Surgery Center. Greet and admit patients. Assist and direct patients to appropriate areas and respond to questions from the patient and/or patient's family. Confirm, prepare, and process patient information for surgery. Process payment for services, and check patients out. Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and "customer service," representing EHN in a professional manner at all times. Supervisory Responsibilities This position does not have supervisory responsibility but will assist with orientation and training of new and/or less experienced employees. Primary Duties and Responsibilities * Receive and relay incoming calls. * Greet patients; provide World Class customer service by making patients feel welcome and exhibiting a genuine desire to assist patients; is helpful, attentive, and responsive; present a professional and respectful demeanor at all times. * Follow established procedures for checking patients into and out of the surgery center. * Assist patient with forms and ensure all patient information is accurate and updated in the electronic medical records system, including personal information, insurance coverage and carrier. * Answer patient questions regarding appointments, fees, copayments, and services provided; escalate questions as appropriate. * Collect co-payments, deductibles and other charges as needed. * Verify referrals and authorizations. * Perform cashier duties by following established procedures for processing and recording payments, per EHN Cash Handling Policy. * Prep charts for upcoming surgeries; ensure patient information is updated in EHR; act as custodian of paper charts. * Coordinate surgery appointments with surgery coordinators; communicate with surgery coordinator regarding appointment changes. * Provide clerical support to the ASC; prepare correspondence and reports under the direction of the ASC Director. * Attend in-service programs as required. * Participate in medical records audit. * Maintain a neat, clean, and orderly reception and waiting room area. * Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by providing assistance when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy. * Effectively communicate with patients, coworkers, and doctors; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone. * Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA. * Adhere to all safety standards as established by company policy and OSHA requirements. * Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations. Secondary Functions * Schedules or reschedules appointments. * Request, receive and transfer medical records to and from other EHN locations as necessary to ensure accurate and timely medical information is provided to ophthalmologists, optometrists, and technician. * Assist with patient discharge. * Perform various clerical functions as requested by ASC Director or Administrator and surgery center staff. * Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.