Patient service representative jobs in Waltham, MA

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. General Surgery, General Vascular, Urology, Plastic Surgery has an immediate opening for a friendly, patient focused and detailed oriented Patient Service Specialist join our team. The Patient Service Specialist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. Working Hours: Monday through Friday a 38.75-hour work week between the hours of 8:30 am to 5:00 pm. The manager will decide schedule upon hire. Location: 123 Summer Street, Suite 210 South, Worcester, MA Primary Responsibilities: Obtain accurate and updated patient information, such as name, address, insurance information Perform insurance verification on the date of service Obtain patient signatures for required documents Upload a valid Government issued state ID of patient and patient insurance cards File and maintain medical records Consistently correct registration work queue errors Confirms and schedule appointments Answer telephone calls promptly and courteously Perform referral documentation promptly Working daily in the claims edit work queue to correct registration errors for submission to insurance companies Adhere to the standards identified via Sparq regarding Optum Employee Policies Work cohesively with fellow employees to achieve specific team goals Keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements Comfortable working in high pace environment Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations Notify clinical staff of schedule changes as they occur Comply with administrative policies to ensure quality of care Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed Perform other related duties and assignments as required Complete new clinical competencies rolled out by the Educational Committee Collect co-payments, co-insurance and deductibles and issues receipts Manage cashier box and daily deposits according to company policies Process walk-in patients and visitors Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork Demonstrate respect for patients and Reliant staff by presenting a friendly, courteous manner always and maintaining patient confidentiality Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: ************************* You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 1+ years of customer service or healthcare related experience Preferred Qualifications: 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records Intermediate level of computer proficiency including the use of MS Word, Excel, Outlook, and multiple web applications Knowledge of Epic EMR software Soft Skills: Ability to work independently and maintain good judgment and accountability Demonstrated ability to work well with health care providers Strong organizational and time management skills Ability to multi-task and prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

is 100% onsite at the Waltham location. The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience Prepares for and attends shift handoffs and team huddles Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications Collects co-payments, reconciles deposits, and provides accurate records in hospital systems Transcribes treatment and billing data; communicates with other departments for clinical and administrative services Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records Processes prescription refills, letters, and external requests Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently Participates in process improvement initiatives and supports internal changes to systems and procedures Minimum Qualifications Education: High School Diploma/ GED Experience: No healthcare experience required - Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy. PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Insight Global is hiring a Patient Surgical Scheduler onsite in Lowell, MA! Schedule: Mon - Friday 8-4pm EST. This role is responsible for coordinating and scheduling for both surgical, diagnostic and office-based exams and procedures according to provider schedules and established policies and procedures. The Scheduler will provide scheduling, procedural, and financial instructions to patients while supporting the providers, nurses, and other clinical staff. This role will report to the Office Manager. Responsibilities • Maintain surgical and procedure schedule for the facility • Coordinate all necessary providers and clinical staff for procedures • Maintain clear communication with patients and/or families throughout scheduling process • Identify and communicate critical information, including provider availability and special supply and equipment requests to nurses or other appropriate staff • Maintain schedule for pre-operative and post-operative patient appointments as necessary • Assemble pre-surgical packet and operative notes for billing purposes • Remain informed and maintain knowledge of all necessary hospital EMR and practice management systems • Liaise with hospital surgical personnel • Monitor insurance authorization for procedures • Provide patient appointment and procedure scheduling via both telephone and in-person interaction in office • Maintain quality standards as it relates to HIPAA regulations • Cover front desk operations as needed REQUIRED SKILLS AND EXPERIENCE 1+ years of experience scheduling patient surgeries, hospital scheduling 1+ years of healthcare experience / front desk at a specialty practice Ability to work ON SITE IN PERSON 5 days a week - this is not remote. Strong interpersonal skills to be able to coordinate effectively with patients and providers and clinical staff as needed Experience using EPIC High school diploma

Worcester, Massachusetts, world-class plastic surgery practice is seeking a sales superstar for the position of Patient Care Coordinator (PCC) living within 20 minutes of the office for a daily patient care coordinator role with a strong sales background, for a growing medical practice. This practice is owned by a board certified, well-respected, fellowship trained facial plastic surgeon, and caters to an elite, but family-focused clientele, where thousands of procedures have been executed with the most natural and impressive results, while maintaining a down-to-Earth family-focused office setting. This practice specializes in facial plastic surgery along with non-surgical procedures including but not limited to dermal fillers, lasers, and more. The winning candidate must be willing to work in a sleeves-rolled, hands-on fashion, doing "whatever it takes" to help the team grow. There must be a focus on driving sales and results, coupled with a strong desire to implement and sustain organization and efficiency throughout the practice. There is a need for the winning candidate to be comfortable and capable working with a team of tenured front and back office employees. Relationship building ability as well as a desire to perform outreach with a positive attitude and friendly demeanor is a must. We work hard, but we also have a great time together! Responsibilities: 1. Sales - assist prospective patients in making comfortable and confident decisions to undergo surgery and non-surgical services through extensive phone conversations and live consultations. 5 days per week will be focused on selling, driving inquiries to purchase, and other sales-related functions. Comfort with quoting and asking patients to proceed with procedures and treatments ranging from $10,000 to over $100,000 is a must. 2. Follow-Up - consistently contact 50-100 patients each day, five days per week, through "pleasant persistence" is required. The ideal candidate loves sales, working with people by phone, face to face, and over email, and enjoys contacting hundreds of people per week, year round, and is lightning quick on a computer. 3. Additional Responsibilities: Organization - Task orientation, timely completion of assignments, and an innate desire to “get things done”. Knowledge of medical software, such as Nextech, Patient Now, Modernizing Medicine, 4D, or Nex Gen is preferred by not required. Positivity & Normalcy - we love patient care and seek a bubbly, positive, sunny outlook from our winning candidate who is reasonable and has a high social EQ. Whatever it takes attitude with a sales focus - typical M-F schedule with normal hours, but at times more or less is needed. The winning candidate will have significant income upside - with no cap or limit - if results are achieved but must be willing to learn new concepts and unlearn intuitive ideas that do not match with the practice's structure. The selected candidate will report directly to the physician owner and office manager, while receiving coaching from a national sales consulting leader. Job Requirements: Bachelor's degree. 2-5+ years of sales experience - preferably in cosmetic medical, plastic surgery, or cosmetic dermatology field or similar - ideal candidate will be able to demonstrate prior results and a track record of achievement and leadership on former teams. This position is not an administration position with sales work. It is a sales position with administrative work. Must be comfortable presenting 5 figure pricing with confidence. A belief in and understanding of how to sell luxury items by appealing to luxury buyers is a must. Outstanding verbal and written communication and presentation skills. Belief in the power of aesthetic surgery to change the lives of appropriate candidates for the better. Strong computer and typing skills - typing no less than 50-55 wpm - with the ability to learn proprietary software for the medical industry quickly. Excellent follow-up and organizational skills - a commitment to timely task completion without compromising quality is a must. Professionalism in dress and presentation, honesty, excellent work ethic, and positive attitude a must. Ability to excel individually as well as a productive member of a team. Compensation and Benefits: Annual base pay of $50-$70,000, plus incentives results in most Patient Care Coordinators earning a total compensation in year one in the $70-$90,000 range. Income is uncapped and many PCCs, in years 2, 3, or beyond earn 6-figure incomes. Paid time off Medical benefits per company policy 401k plan per company policy Positive workplace working directly, daily, with the doctor, in a boutique environment. Trust is placed to work independently several days per week Reasonable hours Opportunity to grow personally and professionally by working with a successful practice while learning from a nationally respected consulting team. Please submit a cover letter with your application for consideration. Please do not contact the practice directly to check the application status. We appreciate your time and consideration.

Job Details: Medical Receptionist Shift: 8H Day; 08:30 AM - 05:00 PM; 40 hrs Week Job Type: Contract We are seeking a professional and customer-focused Front Desk / Telephone Receptionist to support daily operations at our Wellesley location. The ideal candidate will have strong communication skills, prior front desk experience, and hands-on EPIC knowledge. This role requires professionalism, reliability, and the ability to provide an excellent patient experience. Key Responsibilities Greet and check in patients in a courteous and professional manner. Answer incoming phone calls and assist with inquiries. Schedule and confirm patient appointments. Maintain accurate and timely documentation in EPIC. Provide exceptional customer service to patients, visitors, and staff. Support front desk administrative tasks as needed. Required Qualifications Must live within 30 minutes of Wellesley, MA. EPIC experience required. Previous front desk or receptionist experience required. Experience answering phones and scheduling appointments. Strong customer service and communication skills. Preferred Qualifications (if any) Prior healthcare experience preferred.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Patient Service Coordinator II (PSC II) position offers exposure to the clinical, operative, and administrative aspects of the Orthopedic Surgery Department. This position offers terrific opportunities to work alongside our Orthopedic surgeons, advanced practice providers, and leadership teams. Working under general supervision from the Clinical Director, the PSC II will provide administrative support to the Orthopedic Department within an ambulatory setting. They will be responsible for supporting clinical operations within the practice. They will be expected to function with minimal supervision in a fast-paced surgical field. The ideal candidate possesses expert knowledge in all information systems relevant to the position. Having a clinical background is preferred. The ideal candidate demonstrates excellent organizational skills, is detail oriented, and is well informed of all programs, services and procedures related to the work of the Department. Qualifications PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. Utilizes ACD lines to schedule all patient appointments in an expedient and professional manner, adhering to service level standards. Provides excellent customer service. Ensures customer satisfaction and compliance with departmental and service standards. The PSC II will utilize the MGB Orthopedic Decision Tree to ensure the patient is scheduled with the correct provider, at the correct location within the expected timeframe. Daily monitoring of appointment reports for accuracy. If discrepancies, communicating with ACT leads to identify and escalate issues. Submit tickets via Digital Service Hub if indicated. Daily monitoring and execution of eReferral work queue for MGH Orthopedics. Daily monitoring and execution of the MGH Orthopedic Epic inbasket pool. Communicating with local leadership and admin teams to deliver information regarding second opinions and WC patients. Also includes sending WC fee agreements. Responds to all tasks in a timely fashion. Attends staff meetings as required and actively supports operational initiatives & changes within office setting. Complies with all internal & external regulatory requirements. Complies with the Orthopedic Services policies & procedures. All other duties as assigned. Back-up Coverage and Miscellaneous Projects Provides information to patients, visitors and Hospital personnel, observing Hospital and Departmental policies and procedures. Performs all other duties that are practice specific and are appropriate to this level of position; this may include projects as assigned. SKILLS/ABILITIES/COMPETENCIES REQUIRED: Must be realistic, objective, measurable and related to essential functions of this job. Ability to work independently. Able to work well as part of a collaborative health care team Excellent interpersonal skills are required for working with patients. Excellent oral and written communication skills. Analytical skills and the ability to resolve technical or research problems and issues and to interpret the acceptability of data results. High degree of computer literacy. Excellent organizational skills and ability to prioritize a variety of tasks. Impeccable attention to detail. Ability to demonstrate professionalism and respect for patient rights and individual needs. EDUCATION: Specify minimum education and clearly indicate if preferred or required BA/BS preferred. EXPERIENCE: Specify minimum creditable years of experience and clearly indicate if preferred or required Minimum of 1-2 years of related experience in ambulatory surgery Clinical background is strongly preferred Experience with Epic strongly preferred WORKING CONDITIONS: Describe the conditions in which the work is performed. The qualified candidate will work primarily at a workstation within an office environment in Danvers, Boston, or Waltham; however, travel to other clinic sites might be required. Hybrid options may be available after training has completed and quality of work reflects department standards as set by manager. Additional Job Details (if applicable) Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location 104 Endicott Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $18.99 - $27.17/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working the day shift. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. 300 Ocean Avenue Revere (Revere Health Center) Monday - Friday 8:30AM -5PM Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders, and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. < -Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * May be required to accept co-payments. * Handles, screens and/or takes messages related to prior authorizations, * provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 300 Ocean Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range * / Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Status Full-Time Standard Hours per Week 40 Job Category Administration Regular, Temporary, Per Diem Regular Pay Range $19.06-$27.64 Hourly Office/Site Location Needham Remote Eligibility Onsite Only Job Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. 100% onsite at Needham Required schedule: 6:30am - 3:00pm Position Summary: The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience Prepares for and attends shift handoffs and team huddles Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications Collects co-payments, reconciles deposits, and provides accurate records in hospital systems Transcribes treatment and billing data; communicates with other departments for clinical and administrative services Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records Processes prescription refills, letters, and external requests Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently Participates in process improvement initiatives and supports internal changes to systems and procedures Minimum Qualifications Education: High School Diploma/ GED Experience: No healthcare experience required - Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy. PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Boston Children's Hospital offers competitive compensation and unmatched benefits for eligible positions; including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Boston Children's Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children's Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children's Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.

Part time position working every other weekend 8:30am-5pm 100% onsite at Waltham, inpatient psychiatry The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Key Responsibilities: * Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues * Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal * Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers * Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience * Prepares for and attends shift handoffs and team huddles * Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed * Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments * Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications * Collects co-payments, reconciles deposits, and provides accurate records in hospital systems * Transcribes treatment and billing data; communicates with other departments for clinical and administrative services * Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required * Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations * Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records * Processes prescription refills, letters, and external requests * Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently * Participates in process improvement initiatives and supports internal changes to systems and procedures Minimum Qualifications Education: * High School Diploma/ GED Experience: * No healthcare experience required - Basic customer service and computer skills. * Makes use of customer service knowledge to assist patients and families in resolving problems. * Conveys a positive demeanor when interacting with patients, families, and coworkers. * Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. * Ability to work with diverse internal and external constituencies. * Demonstrates the ability to pay attention to detail and accuracy. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Who is Gather Health? Gather Health is a collective of outreach partners, care partners, clinicians and, most importantly, patient partners who work together to reshape lives and communities. We bring hands-on social and medical care to our patients and work around their needs, both within our care facilities and in their homes. We work alongside local leaders to build communities and provide tailored care experiences that serve the seniors that live within them. When we Gather, we show love, compassion, community, and care. What is this role about? Similar roles in medical clinic settings would have titles such as “Practice Administrators” or “Practice Coordinators”. We call this role “Practice Operations Partner” because we see every member of our care team to be an equal level partner who contributes their unique sets of talents. The Practice Operations Partner will be the “face of our clinic”, since this will be the first person that our patients would interact with upon entering the facility. The individual will greet our patients as they walk in the door for their scheduled appointments, or to attend a social event. The administrative duties will include handling inbound/outbound calls, preparing insurance claims, handling the mail/faxes, coordinating transportation, etc. The Practice Operations Partner will work collaboratively with our primary care providers, patient liaisons, EMTs, and fellow clinic administrators, as part of the care-team model. What are some of the day-to-day duties? This clinic-based role will include, but not limited to, the following responsibilities: Welcoming patients as they enter the clinic, and communicating their arrival to the relevant care-team members Handling incoming calls and messages and appropriately addressing or triaging the requests such as appointment scheduling, form completion, medication refills, etc. Initiating outbound administrative requests by phone and in writing, such as medical record requests and specialty appointment booking Sorting and triaging incoming mail and faxes including scanning and e-filing documents Providing information and facilitating office tours for patients interested in joining our practice Assisting the Practice Operations Manager with administrative tasks, such as ordering of supplies, scheduling, etc. Verifying patient insurance via phone or online and collecting applicable copays for services Assisting with scheduling follow-up appointments and referral appointments Assisting with scheduling transportation for our patients Preparing and submitting accurate insurance claims within the required timeframes Resolving claims issues with third party insurance carriers and facilitating requested information in a timely fashion Engaging with patients and their family members/caretakers to resolve claim issues and other insurance hurdles Providing additional documentation needed for timely claims processing, by conducting research and preparing for appeals Providing support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible Additional duties as assigned Requirements What are the requirements for this position? · High school diploma or G.E.D. · Minimum of two years of experience working a front desk function in a medical clinic (primary care clinic preferred) · Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person · Experience with basic office tools such as email, Outlook calendar, etc. · Strong verbal, written, and reading comprehension skills in English · Ability to work regular office hours Monday through Friday What are the preferred, “nice to have” requirements? · Strong knowledge of Medicare billing and CPT coding · Experience in a call center environment · Experience with Athena or another Electronic Health Record software · Experience with seniors, under-served populations, individuals with disabilities or other complex social needs · Bilingual in Spanish What are the traits of someone most likely to succeed in this role? · Organized - manages time effectively and operates efficiently · Motivated - thrives in a busy environment · Friendly - people enjoy their company because of their joyful nature · Compassionate - they treat people with kindness · Patient - they are not easily frustrated or flustered · Resourceful - they are creative when it comes to problem solving · Positive - sees glass as is half full vs. half empty · Reliable - takes responsibilities seriously and always shows up on time What are the hours for this position? Monday - Friday from 9a-6p Why should I join Gather Health? · We are a mission-based organization that is passionate about changing the way seniors experience primary care · Our business model is unique and on the cutting-edge of the primary care industry · Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience, but also an amazing employee experience for our colleagues · We are intentionally building a strong company culture and providing a compassionate and joyful work environment · The organization was conceptualized, founded, and launched by experienced co-founders with a track record of success in the healthcare space · We offer competitive pay and benefits for our Full-Time colleagues, including: o Market-based base salaries o Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period) o 11 Paid Holidays o Medical insurance coverage (health, dental, vision) with no waiting period for enrollment o Short and Long-Term disability insurance at no cost to you o Basic life insurance coverage at no cost to you o 401K match up to 4% of income o Employee Assistance Program at no cost to you o Supplemental benefits available for discounted prices (legal services, Aflac, hospital indemnity, accidental death & dismemberment, etc.) I'd like to know more - what's the next step? Great! An employment relationship is a two-way street - as much as we want to make sure to hire the right person, we want YOU to feel great about us too. Let's start by first having an exploratory conversation (via Zoom or phone) and go from there. Salary Description $18-25 per hour dependent on experience

This is a hybrid position with 2-3 days onsite. The selected candidate must live and work from one of the New England states (ME, NH, VT, MA, RI, CT) Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities * Under the direction of the clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with scheduling guidelines for established patients * Obtains detailed clinical information by telephone or electronically. * May provide basic information regarding the need for insurance referral(s). * Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority. * Performs independent patient and outside provider call triaging * Serves as a liaison between patient/family/provider. * Resolves issues directly or ensures appropriate management of call by others. * Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. * May be required to perform other duties as required by the clinical practice support team. * May provide general support and coordination for all aspects of patient care for established patients, including filing, data entry, telephone support, etc. * Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly. * Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed. * Prepares open and close provider schedules and handles daily schedule changes. * Performs past-pending reconciliations. * Enters data into patient care related databases. Qualifications * A Bachelor's Degree in health administration or related field is strongly preferred. * A minimum of one year of related health care and/or customer service experience preferred. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Ability to function as an integral member of a team * Excellent communication, organizational, time management, and customer service skills * Strong attention to detail * Ability to multi-task and problem solve on the spot * Excellent phone etiquette * Demonstrated ability to carry out complex scheduling as required * Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed * PC proficiency * Ability to work productively in a remote environment * Knowledge of medical terminology preferred Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $21.88/hr - $26.15/hr At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster

Create Meaningful Patient Experiences as a Patient Representative! Are you passionate about delivering exceptional customer service to patients? Our client is searching for a Patient Representative to join their vibrant, fast-paced team, where you'll play a key role in ensuring a positive and impactful patient experience! Location: Boston, MA, fully onsite Duration: Direct hire! Hours: Monday-Friday 6:00am - 2:30pm Pay: $22/hour Responsibilities: Verify complex appointment sets for patients, ensuring adherence to scheduling guidelines Obtain and enter lab orders from providers, maintaining accuracy and confidentiality Perform front desk check-in functions, including patient identification verification Create orders and import outside images from digital media into Epic Manage patient CDs, ensuring efficient intake Deescalate patient grievances while maintaining high customer service standards Ensure compliance with all organizational policies, including HIPAA regulation Qualifications: Must have at least 2 years of medical administrative experience in a fast-paced setting Bachelor's degree is strongly preferred Exceptional customer service abilities, especially under pressure Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill. #INDHOT

MFM Health, a growing and innovative private medical practice, is seeking a detail-oriented and patient-focused Patient Records & Intake Representative to join our team full-time at our Danvers location. This key role ensures accurate patient record management, smooth intake processes, and exceptional first impressions for our patients. What We Offer: Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match. Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment. Responsibilities: Greet and register patients with professionalism and compassion Collect, verify, and enter patient demographic, insurance, and medical information into the EMR system Manage incoming and outgoing medical records, ensuring accuracy, confidentiality, and compliance with HIPAA Process medical record requests from patients, providers, and third parties Support providers and clinical staff with accurate documentation and timely updates to patient charts Handle patient inquiries in person, by phone, or electronically with efficiency and care Collaborate with the front desk, clinical teams, and billing staff to ensure smooth workflows Perform other administrative and intake duties as assigned Qualifications: High school diploma or equivalent required; associate's degree preferred Previous medical office experience strongly preferred EMR experience preferred (Epic, Athena, eClinicalWorks, or similar systems) Strong organizational skills and attention to detail Excellent communication and interpersonal skills Ability to multitask, prioritize, and work effectively in a fast-paced environment Commitment to patient confidentiality and HIPAA compliance Pay: $19 to $24 per hour About MFM Health Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services. At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Specialties has an immediate opening for a friendly, patient focused and detailed oriented Patient Service Specialist to join our team. The Patient Service Specialist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. Location: 101 Cedar Street, Milford, MA. Maybe asked to float to our other locations as needed. Department: Multi Specialties Schedule: Monday - Friday 8:00 AM - 4:30 PM Primary Responsibilities: Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system Verifies and updates demographic, insurance, and other patient information Confirms, collects, and posts patient co-payments and other outstanding balances Addresses patient-care related telephone calls via an incoming work queue aligning with department metric Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines Enter new referrals or ensure that existing referral numbers are linked in the system to ensure managed care requirements Provides patient education regarding managed care plans and referral process Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicate with patients regarding all information related to scheduled appointments Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons In patients when they enter the practice and check patients out and scheduled follow up appointments Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: ************************* You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 1+ years of experience in customer service, including the ability to multi-task and resolve patient concerns in a timely manner Access to reliable transportation and the ability to travel 10% of the time to other locations as needed for coverage Ability to work Monday - Friday between the hours of 8:00 AM - 4:30 PM or 8:30AM - 5:00 PM at 101 Cedar Street, Milford, MA Preferred Qualifications: Beginner level of understanding of software applications such as Microsoft Word, Excel, Outlook, etc. Soft Skills: Ability to work independently and maintain good judgment and accountability Demonstrated ability to work well with health care providers Strong organizational and time management skills Ability to prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO, #RED

Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Location and Schedule: 100% onsite at Waltham location. Monday to Friday, 40 hours per week, 7:30AM-5:15PM Range Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience Prepares for and attends shift handoffs and team huddles Assists patients, and ensures routine forms are ready for appointments Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications Collects co-payments, reconciles deposits, and provides accurate records in hospital systems Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required Supports logistics for departmental programs and presentations Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records Processes letters, and external requests Uses office and hospital systems (e.g., Epic EHR, Microsoft Office, scheduling, billing applications) efficiently Participates in process improvement initiatives and supports internal changes to systems and procedures Minimum Qualifications Education: High School Diploma/ GED Experience: No healthcare experience required - Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy. Language skills: Bilingual: English and Spanish or Portuguese strongly preferred. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) BCH offers competitive compensation and unmatched benefits including affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

As a Billing Specialist, you will manage the end-to-end medical billing process for multiple hospitals, facilities, and clients. Your role will involve entering and verifying patient and insurance information, coding procedures accurately, and submitting claims for professional services (Pro Fee). You will follow up on unpaid or denied claims, resolve discrepancies, and ensure compliance with payer requirements. Additionally, you'll collaborate with internal teams and external partners to maintain accurate records and support the acquisition transition. This position requires strong attention to detail, familiarity with medical billing systems, and the ability to work efficiently in a fast-paced environment. REQUIRED SKILLS AND EXPERIENCE Medical Billing or Pro Fee billing Experience Familiarity with claims processing or CPC certification Minimum 2-3 years in medical billing Onsite Requirement: Must work onsite in Pawtucket, RI, 5 days per week Schedule: 8am-5pm EST HS diploma

The Medical Coordinator will support the Residency and Fellowship Program within the Pulmonary department. Responsibilities include coordinating schedules, organizing meetings and luncheons, assisting with onboarding of students and fellows, and managing communication through platforms such as Zoom, Microsoft Teams, MedHub, and Epic. The role requires strong organizational and administrative skills, the ability to manage department needs, and flexibility with scheduling for meetings. Candidates must have prior experience with Epic and onboarding processes Skills: Preferred candidates should have experience with: Zoom meetings MedHub Microsoft Teams Onboarding students and fellows Epic experience is required. Responsibilities include scheduling, coordination functions, and planning luncheons.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Join our team to provide essential patient support at check-out. Responsibilities include scheduling follow-up appointments and coordinating tests such as CTs and MRIs. We're looking for someone adaptable, flexible, and comfortable with change-a team player who thrives in a dynamic clinical environment. Job Summary Summary Performs administrative functions to support smooth and efficient clinical service and practice operations. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments. Process patient billing forms and scan documents to patient medical record (EPIC) Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience 3-5 years of office experience required Knowledge, Skills and Abilities - Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents. Additional Job Details (if applicable) Remote Type Onsite Work Location 102 Endicott Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $18.99 - $27.17/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.