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Become A Patient Service Specialist

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Working As A Patient Service Specialist

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $31,720

    Average Salary

What Does A Patient Service Specialist Do At Vanderbilt University Medical Center

* Conducts patient check-in and check-out.
* Coordinates any follow-up appointments or procedures required for patient.
* Schedules appointments, procedures or surgery through clinical communication or direct request.
* Provides positive first impressions utilizing customer service skills.
* Works with patients and/or outside facilities to ensure all administrative tasks, including; referrals, pre-certs, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit.
* The responsibilities listed are a general overview of the position and additional duties may be assigned

What Does A Patient Service Specialist Do At Medtronic

* Provide direct, expert support as a Patient Services Specialist for patient inquiries.
* oAssess need, gather, and accurately analyze all pertinent information.
* oPrepare an accurate, understandable layperson communication.
* oDeliver response in a respectful manner consistent with Medtronic brand voice, demonstrating empathy, education, and empowerment
* oWhen applicable, provide prospective patients with Medtronic product or service information.
* oConsult on patient questions regarding URM (unreimbursed medical expenses) and warranty claims.
* oSuccessfully manage conversations with emotional patients.
* oDocument interactions per regulation, policy, and department process.
* oAware of regulations including, but not limited to: device tracking, complaint handling, and quality systems.
* oAware of HIPAA and privacy laws, Medicare policies and insurance guidelines.
* oMaintain knowledge regarding CRHF past, present, and future products and services.
* oProvide first-line response to Field Actions, Recalls, and Safety Alerts.
* oEnable URM program administration by knowing requirements, timeline, and communicate to patients, field representatives, and customers.
* oActively participate in process improvement.
* Must Have: Minimum Qualifications
* o0
* years of Medtronic experience or similar medical device or regulated environment

What Does A Patient Service Specialist Do At Select Medical

* Computer patient registration
* Greeting patients, answering phone calls and other administrative duties
* rd party insurance verification
* Co-pay collections
* Obtaining referrals/authorizations
* Various other duties.
* Candidate must have:
* Excellent customer service skills
* Computer experience
* Strong organizational skills
* Multi-task oriented
* Dependable
* Flexible
* Additional coverage may be needed at our sister clinic in South Dennis.
* Pay rage: $10
* hr based on experience
* Select Medical Corporation's Outpatient Division is a nationally prominent, locally driven provider of outpatient physical rehabilitation with approximately 1600 locations in 37 states, including the District of Columbia.
* Throughout the country we operate primarily as Select Physical Therapy, NovaCare Rehabilitation, Physio, Kessler Rehabilitation Center, KORT, Saco Bay Physical Therapy, Concentra, SSM Physical Therapy and Keystone Physical Therapy.
* Our highly respected clinical team provides preventative and rehabilitative services that maximize functionality and promote well-being.
* We develop individualized treatment plans to help achieve each patient's specific goals.
* Our integrated local market network allows us to effectively partner with physicians, employers, payors and case managers to achieve optimal patient outcomes in a cost-effective manner.
* We also provide physical therapy and athletic training services to professional sports teams, colleges, universities and high schools.
* Responsibilities will include general clerical duties including but not limited to:
* Greeting patients and visitors to the Center
* Answering telephones, faxing, filing, etc.
* Scheduling patients
* Insurance verification
* Assisting therapists as needed for general clinic maintenance and upkeep

What Does A Patient Service Specialist Do At GW Medical Faculty Associates

* Greet patients professionally, with a smile and making eye contact
* Answer incoming phone lines.
* Make sure all patients sign in for their appointment
* Verify insurance coverage and benefits
* Enter registration information into computer system with demographics and insurance information
* Collect referrals and enter referral numbers in system, attach copies of referral to fee slips
* Collect co-pays from patient
* Maintain batch (cash, checks and credit card amounts) and at end of shift, reconcile batch
* Schedule follow-up appointments
* Other Related Duties:
* Assist patient with completing appropriate registration and questionnaires
* Copy insurance cards and registration forms
* Complete some precertifications
* Call patients to confirm appointment
* Provide phone coverage for the medical secretaries and other staff
* Faxing and filing
* Provide assistance to department as needed

What Does A Patient Service Specialist Do At Ascension Health

* Investigates, documents and responds to patient and visitor complaints and concerns.
* Escalates complaints and concerns to appropriate personnel/department(s) as necessary to obtain timely, satisfactory resolution.
* Explains the organization's policies and procedures to patients and visitors.
* Develops, implements and participates in customer service and patient relations initiatives.
* Regularly analyzes complaint data and reports to appropriate leadership.
* Participates in committees, work groups, and process improvement teams aimed at improving patient satisfaction.
* Responsibilities may vary over time.
* Required to perform other duties as required for the efficiency and effectiveness of the department and job role

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How To Become A Patient Service Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Service Specialist jobs

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Patient Service Specialist Career Paths

Patient Service Specialist
Service Representative Office Administrator Administrative Coordinator
Administrative Supervisor
5 Yearsyrs
Office Administrator Accounts Payable Clerk Billing Specialist
Billing Manager
7 Yearsyrs
Office Administrator Bookkeeper Billing Specialist
Billing Supervisor
6 Yearsyrs
Medical Biller Coder Billing Manager Business Office Manager
Business Office Director
8 Yearsyrs
Front Desk Coordinator Billing Specialist
Business Office Manager
8 Yearsyrs
Specialist Case Manager Therapist
Clinical Director
9 Yearsyrs
Human Resources Assistant Specialist Case Manager
Clinical Manager
8 Yearsyrs
Specialist Account Manager Sales Manager
Office Manager
5 Yearsyrs
Scheduler Finance Counselor Billing Supervisor
Patient Account Manager
6 Yearsyrs
Licensed Practical Nurse Staff Nurse
Patient Care Manager
9 Yearsyrs
Service Representative Patient Access Representative Patient Care Manager
Patient Relations Director
10 Yearsyrs
Finance Counselor Service Supervisor
Patient Services Manager
8 Yearsyrs
Medical Biller Coder Billing Specialist Practice Manager
Practice Administrator
10 Yearsyrs
Front Desk Coordinator Office Manager
Practice Manager
9 Yearsyrs
Finance Counselor Business Office Manager Revenue Manager
Revenue Director
13 Yearsyrs
Licensed Practical Nurse MD Billing Specialist
Senior Billing Specialist
7 Yearsyrs
Scheduler Office Administrator Customer Care Representative
Senior Representative
5 Yearsyrs
Human Resources Assistant Service Representative Service Technician
Service Supervisor
6 Yearsyrs
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Patient Service Specialist Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Vietnamese

  • Filipino

  • German

  • Swedish

  • Cantonese

  • Hindi

  • Tagalog

  • Urdu

  • Italian

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Patient Service Specialist

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Patient Service Specialist Education

Patient Service Specialist

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Top Skills for A Patient Service Specialist


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Top Patient Service Specialist Skills

  1. Customer Service Guidelines
  2. Medical Records
  3. Clinical Staff
You can check out examples of real life uses of top skills on resumes here:
  • Answer and screen phone calls, routing calls as appropriate within established customer service guidelines.
  • Organized and maintained medical records.
  • Provided support services and office duties while coordinating activity between front office and clinical staff regarding patient care.
  • Collect and enter accurate patient fees, patient demographic and financial information, patient payments, and prepare patient receipts.
  • Demonstrated and maintained competency in computer skills related to patient registration and appointment scheduling.

Top Patient Service Specialist Employers

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