FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Patient Service Specialist

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Patient Service Specialist

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $36,000

    Average Salary

What Does A Patient Service Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Patient Service Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Do you work as a Patient Service Specialist?

Send To A Friend

Patient Service Specialist Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Patient Service Specialist Career Paths

Patient Service Specialist
Patient Service Representative Billing Specialist Administrator
Business Office Manager
7 Yearsyrs
Patient Service Representative Patient Care Coordinator Office Manager
Office Manager Of Human Resources
6 Yearsyrs
Patient Service Representative Patient Care Coordinator Assistant Manager
Center Manager
6 Yearsyrs
Certified Nursing Assistant Registered Nurse Registered Nurse Supervisor
Nursing Director
9 Yearsyrs
Certified Nursing Assistant Team Leader Office Manager
Practice Manager
9 Yearsyrs
Certified Nursing Assistant Staff Nurse Registered Nurse Supervisor
Nurse Manager
9 Yearsyrs
Billing Specialist Team Leader Office Manager
Accounts Receivable Manager
6 Yearsyrs
Billing Specialist Team Leader Case Manager
Medical Case Manager
8 Yearsyrs
Specialist Consultant Case Manager
Clinical Manager
8 Yearsyrs
Specialist Account Executive Customer Service Manager
Call Center Manager
6 Yearsyrs
Specialist Administrator Case Manager
Clinical Services Director
11 Yearsyrs
Office Administrator Administrator Nurse Manager
Managed Care Director
9 Yearsyrs
Office Administrator Payroll Administrator Business Office Manager
Director Of Admissions
7 Yearsyrs
Office Administrator Accounts Receivable Specialist Medical Coder
Billing Office Manager
6 Yearsyrs
Patient Care Coordinator Patient Care Manager Director Of Social Services
Director Of Admissions And Marketing
7 Yearsyrs
Coordinator Social Worker Service Supervisor
Patient Services Manager
7 Yearsyrs
Coordinator Accountant Accounts Receivable Manager
Revenue Manager
8 Yearsyrs
Coordinator Adjunct Instructor Nurse Manager
Patient Relations Director
10 Yearsyrs
Referral Coordinator Medical Coder Billing Supervisor
Patient Account Manager
7 Yearsyrs
Show More
Share

Do you work as a Patient Service Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Patient Registrar 2.8 years
Patient Liaison 2.4 years
Top Careers Before Patient Service Specialist
Cashier 7.5%
Internship 4.0%
Server 2.3%
Top Careers After Patient Service Specialist
Cashier 4.4%
Specialist 2.7%
Internship 2.7%

Do you work as a Patient Service Specialist?

Average Yearly Salary
$36,000
View Detailed Salary Report
$25,000
Min 10%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$53,000
Max 90%
Highest Paying City
Worcester, MA
Highest Paying State
Connecticut
Avg Experience Level
2.5 years
How much does a Patient Service Specialist make at top companies?
The national average salary for a Patient Service Specialist in the United States is $36,763 per year or $18 per hour. Those in the bottom 10 percent make under $25,000 a year, and the top 10 percent make over $53,000.

How Would You Rate The Salary Of a Patient Service Specialist?

Have you worked as a Patient Service Specialist? Help other job seekers by rating your experience as a Patient Service Specialist.

Top Skills for A Patient Service Specialist

  1. Patient Care
  2. Insurance Companies
  3. Medical Records
You can check out examples of real life uses of top skills on resumes here:
  • Interfaced with university physicians and departments to assist in problem solving and procedural interpretation of patient care services.
  • Complete audits from insurance companies to confirm bills were reviewed for accuracy and processed appropriately.
  • Provide clerical support for an assigned department and ensure availability and completion of medical records.
  • Coordinated with clinical staff to ensure product availability and set delivery expectations between patients and providers.
  • Provide customer service to patients via registration, co-pay and co-insurance payment collection, appointment scheduling and telephone service

Patient Service Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 4,035 Patient Service Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Patient Service Specialist Resume

View Resume Examples

Patient Service Specialist Demographics

Gender

Female

76.2%

Male

12.0%

Unknown

11.8%
Ethnicity

White

60.0%

Hispanic or Latino

18.5%

Black or African American

12.3%

Asian

6.1%

Unknown

3.1%
Show More
Foreign Languages Spoken

Spanish

75.5%

French

3.6%

Swedish

2.2%

Vietnamese

2.2%

German

2.2%

Hindi

2.2%

Urdu

1.4%

Polish

1.4%

Italian

1.4%

Russian

0.7%

Khmer

0.7%

Filipino

0.7%

Chinese

0.7%

Greek

0.7%

Tagalog

0.7%

Somali

0.7%

Mandarin

0.7%

Arabic

0.7%

Cantonese

0.7%

Ukrainian

0.7%
Show More

Patient Service Specialist Education

Schools

University of Phoenix

20.9%

University of Washington

7.2%

Temple College

7.2%

Central Texas College

6.0%

Kaplan University

5.8%

Ashford University

5.3%

Everest Institute

4.3%

Quinsigamond Community College

4.1%

University of South Florida

3.8%

University of Central Florida

3.8%

Austin Community College

3.8%

Northern Virginia Community College

3.6%

Florida State College at Jacksonville

3.4%

Liberty University

3.4%

Kennesaw State University

3.1%

Strayer University

3.1%

Hillsborough Community College

3.1%

Drexel University

2.9%

The Academy

2.6%

Texas Tech University

2.6%
Show More
Majors

Business

20.5%

Health Care Administration

18.9%

Medical Assisting Services

10.5%

Nursing

8.0%

Psychology

5.6%

General Studies

4.5%

Management

3.4%

Accounting

3.2%

Criminal Justice

3.0%

Communication

2.7%

Biology

2.2%

Medical Technician

2.2%

Health Sciences And Services

2.1%

Liberal Arts

2.1%

Kinesiology

2.0%

Insurance

1.9%

Public Health

1.8%

Education

1.8%

Human Resources Management

1.7%

Computer Information Systems

1.7%
Show More
Degrees

Other

31.6%

Bachelors

29.1%

Associate

18.1%

Masters

8.2%

Certificate

7.9%

Diploma

3.6%

Doctorate

1.0%

License

0.5%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate Working As a Patient Service Specialist?

Are you working as a Patient Service Specialist? Help us rate Patient Service Specialist as a Career.

Top Patient Service Specialist Employers

Jobs From Top Patient Service Specialist Employers

Patient Service Specialist Videos

What Can You Do with Public Health Degree

Life of an Operating Room Technician

Day in the Life of a Labor & Delivery Nurse

Related to your recently viewed content