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Become A Patient Service Specialist

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Working As A Patient Service Specialist

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $50,607

    Average Salary

What Does A Patient Service Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Service Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Patient Service Specialist?

Patient Service Specialist Jobs

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Patient Service Specialist Career Paths

Patient Service Specialist
Billing Specialist Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Office Administrator Paralegal Office Manager
Administrative Manager
6 Yearsyrs
Front Desk Coordinator Billing Specialist
Business Office Manager
8 Yearsyrs
Specialist Support Specialist Case Manager
Clinical Manager
8 Yearsyrs
Human Resources Assistant Case Manager Clinical Manager
Clinical Operations Manager
10 Yearsyrs
Medical Biller Coder Home Health Aid Staff Nurse
Clinical Services Director
11 Yearsyrs
Claim Specialist Patient Service Representative Insurance Coordinator
Dental Office Manager
5 Yearsyrs
Human Resources Assistant Home Health Aid Staff Nurse
Director Of Health Services
10 Yearsyrs
Licensed Practical Nurse Physician Medical Coder
Medical Office Manager
5 Yearsyrs
Office Administrator Specialist Registered Nurse
Nurse Manager
9 Yearsyrs
Specialist Case Manager Registered Nurse Case Manager
Nursing Director
9 Yearsyrs
Scheduler Office Administrator Human Resources Coordinator
Office Manager Of Human Resources
7 Yearsyrs
Patient Care Coordinator Reimbursement Specialist Billing Supervisor
Patient Account Manager
7 Yearsyrs
Billing Specialist Specialist Case Manager
Patient Care Manager
6 Yearsyrs
Patient Care Coordinator Nurse Manager
Patient Relations Director
10 Yearsyrs
Licensed Practical Nurse Registered Nurse Case Manager Service Supervisor
Patient Services Manager
8 Yearsyrs
Front Desk Coordinator Office Manager
Practice Manager
9 Yearsyrs
Medical Biller Coder Billing Specialist Billing Manager
Revenue Manager
8 Yearsyrs
Scheduler Account Representative Patient Access Representative
Supervisor, Patient Access
7 Yearsyrs
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Do you work as a Patient Service Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Service Specialist 2.7 years
Patient Registrar 2.5 years
Patient Liaison 2.3 years
Patient Advocate 2.2 years
Top Employers Before
Cashier 5.7%
Internship 4.7%
Teller 4.0%
Secretary 2.1%
Top Employers After
Specialist 3.6%
Volunteer 2.8%

Do you work as a Patient Service Specialist?

Patient Service Specialist Demographics

Gender

Female

86.0%

Male

12.2%

Unknown

1.9%
Ethnicity

White

60.0%

Hispanic or Latino

18.8%

Black or African American

11.9%

Asian

6.3%

Unknown

3.0%
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Languages Spoken

Spanish

78.7%

French

5.3%

Vietnamese

4.0%

German

2.7%

Swedish

1.3%

Filipino

1.3%

Cantonese

1.3%

Hindi

1.3%

Tagalog

1.3%

Urdu

1.3%

Italian

1.3%
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Patient Service Specialist Education

Schools

University of Phoenix

18.0%

Central Texas College

8.7%

Temple College

7.3%

University of Washington

5.8%

Ashford University

5.3%

Liberty University

5.3%

Kaplan University

4.9%

Texas Tech University

3.9%

Austin Community College

3.9%

University of South Florida

3.4%

El Paso Community College

3.4%

University of Wisconsin - La Crosse

3.4%

Harrisburg Area Community College - Harrisburg

3.4%

Walden University

3.4%

Western Technical College

3.4%

University of North Carolina at Charlotte

3.4%

Central Connecticut State University

3.4%

Strayer University

3.4%

Capella University

3.4%

Blinn College

2.9%
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Majors

Business

21.4%

Health Care Administration

16.6%

Medical Assisting Services

8.4%

Nursing

7.5%

Psychology

6.9%

General Studies

4.5%

Management

3.9%

Criminal Justice

3.7%

Biology

2.8%

Communication

2.8%

Accounting

2.8%

Liberal Arts

2.7%

Medical Technician

2.7%

Computer Information Systems

2.4%

Human Resources Management

2.1%

Kinesiology

1.8%

Insurance

1.8%

Sociology

1.8%

Public Health

1.7%

Health Sciences And Services

1.7%
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Degrees

Other

32.5%

Bachelors

30.4%

Associate

16.4%

Masters

9.4%

Certificate

6.6%

Diploma

2.9%

Doctorate

1.2%

License

0.5%
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Top Skills for A Patient Service Specialist

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  1. Insurance Companies
  2. Scheduling Appointments
  3. Medical Records
You can check out examples of real life uses of top skills on resumes here:
  • Obtain Prior Authorization and Referral requests for Commercial and Government insurance companies.
  • Enabled care providers to focus on patient care by scheduling appointments and preparing daily required materials/records.
  • Provide clerical support for an assigned department and ensure availability and completion of medical records.
  • Provided support to the office manager, physicians, billing, clinical staff and most importantly, the patients.
  • Create and print financial statements of daily reports and inquiries regarding billing.

How Would You Rate Working As a Patient Service Specialist?

Are you working as a Patient Service Specialist? Help us rate Patient Service Specialist as a Career.

Top Patient Service Specialist Employers

Jobs From Top Patient Service Specialist Employers

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