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Become A Patient Service Specialist

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Working As A Patient Service Specialist

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $31,720

    Average Salary

What Does A Patient Service Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Service Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Service Specialist jobs

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Patient Service Specialist Career Paths

Patient Service Specialist
Service Representative Office Administrator Administrative Coordinator
Administrative Supervisor
5 Yearsyrs
Office Administrator Accounts Payable Clerk Billing Specialist
Billing Manager
7 Yearsyrs
Office Administrator Bookkeeper Billing Specialist
Billing Supervisor
6 Yearsyrs
Medical Biller Coder Billing Manager Business Office Manager
Business Office Director
8 Yearsyrs
Front Desk Coordinator Billing Specialist
Business Office Manager
8 Yearsyrs
Specialist Case Manager Therapist
Clinical Director
9 Yearsyrs
Human Resources Assistant Specialist Case Manager
Clinical Manager
8 Yearsyrs
Specialist Account Manager Sales Manager
Office Manager
5 Yearsyrs
Scheduler Finance Counselor Billing Supervisor
Patient Account Manager
6 Yearsyrs
Licensed Practical Nurse Staff Nurse
Patient Care Manager
9 Yearsyrs
Service Representative Patient Access Representative Patient Care Manager
Patient Relations Director
10 Yearsyrs
Finance Counselor Service Supervisor
Patient Services Manager
8 Yearsyrs
Medical Biller Coder Billing Specialist Practice Manager
Practice Administrator
10 Yearsyrs
Front Desk Coordinator Office Manager
Practice Manager
9 Yearsyrs
Finance Counselor Business Office Manager Revenue Manager
Revenue Director
13 Yearsyrs
Licensed Practical Nurse MD Billing Specialist
Senior Billing Specialist
7 Yearsyrs
Scheduler Office Administrator Customer Care Representative
Senior Representative
5 Yearsyrs
Human Resources Assistant Service Representative Service Technician
Service Supervisor
6 Yearsyrs
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Average Length of Employment
Service Specialist 2.7 years
Patient Registrar 2.5 years
Patient Advocate 2.3 years
Patient Liaison 2.3 years
Top Employers Before
Cashier 5.3%
Internship 4.6%
Teller 2.3%
Top Employers After
Specialist 3.4%
Internship 2.9%

Patient Service Specialist Demographics

Gender

Female

86.0%

Male

12.0%

Unknown

2.1%
Ethnicity

White

78.8%

Hispanic or Latino

13.5%

Asian

6.0%

Unknown

1.2%

Black or African American

0.5%
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Languages Spoken

Spanish

77.5%

French

6.3%

Vietnamese

3.8%

Filipino

2.5%

German

2.5%

Swedish

1.3%

Cantonese

1.3%

Hindi

1.3%

Tagalog

1.3%

Urdu

1.3%

Italian

1.3%
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Patient Service Specialist Education

Schools

University of Phoenix

18.3%

Central Texas College

8.5%

Temple College

7.0%

University of Washington

5.6%

Liberty University

5.6%

Ashford University

5.2%

Kaplan University

4.7%

Harrisburg Area Community College - Harrisburg

4.2%

Texas Tech University

3.8%

Austin Community College

3.8%

Strayer University

3.8%

University of South Florida

3.3%

El Paso Community College

3.3%

University of Wisconsin - La Crosse

3.3%

Kirkwood Community College

3.3%

Western Technical College

3.3%

University of North Carolina at Charlotte

3.3%

Central Connecticut State University

3.3%

Drexel University

3.3%

Capella University

3.3%
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Majors

Business

21.5%

Health Care Administration

16.0%

Medical Assisting Services

9.1%

Nursing

7.6%

Psychology

7.3%

General Studies

4.6%

Management

3.7%

Criminal Justice

3.3%

Accounting

2.9%

Biology

2.8%

Communication

2.8%

Medical Technician

2.6%

Liberal Arts

2.5%

Computer Information Systems

2.4%

Human Resources Management

2.0%

Insurance

2.0%

Kinesiology

1.7%

Sociology

1.7%

Public Health

1.6%

Social Work

1.6%
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Degrees

Other

31.9%

Bachelors

30.6%

Associate

16.4%

Masters

9.4%

Certificate

7.0%

Diploma

3.1%

Doctorate

0.9%

License

0.6%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Patient Service Specialist

CustomerServiceGuidelinesMedicalRecordsClinicalStaffFinancialInformationAppointmentSchedulingScreensPhoneCallsPatientServiceDataEntryPatientAppointmentsInsuranceCompaniesInsuranceVerificationPatientCareFrontDeskPatientInsuranceInformationHipaaInsuranceCoverageNewPatientsPatientChartsPatientSchedulingPatientRegistration

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Top Patient Service Specialist Skills

  1. Customer Service Guidelines
  2. Medical Records
  3. Clinical Staff
You can check out examples of real life uses of top skills on resumes here:
  • Answer and screen phone calls, routing calls as appropriate within established customer service guidelines.
  • Organized and maintained medical records.
  • Provided support services and office duties while coordinating activity between front office and clinical staff regarding patient care.
  • Collect and enter accurate patient fees, patient demographic and financial information, patient payments, and prepare patient receipts.
  • Demonstrated and maintained competency in computer skills related to patient registration and appointment scheduling.

Top Patient Service Specialist Employers

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