Patient service specialist job description

Among our many accolades, we have been designated 8 times the only A-Rated for Safety Hospital, awarded M a g n et Recognition for superior nursing, named Best Regional Hospital by US News and World Report and ranked among the 100 best places to work in healthcare (nationally). Jersey City Medical Center is also ideally located in the vibrant Jersey City waterfront community overlooking the harbor, just 10 minutes from New York City, with a grand view of the Statue of Liberty.

Job Description

Registers patients, complete pre-registrations, verify benefits, obtain reports and enter all radiology orders. Secures patient account by obtaining appropriate demographic, insurance and medical information and enters into the STAR System. Strives to minimize patient wait time prior to patient arrival to the treatment areas improving customer satisfaction as it relates to the registration process and general communications. Performs all duties in a manner, which promotes team concepts and reflects RWJBarnabas Health philosophy.

Additional Requirements

High school diploma or equivalent. Customer service experience preferred. 1-2 years patient processing experience. Familiarity of Medical terminology preferred. Knowledge of McKesson STAR patient processing preferred. Type 30-40wpm. Knowledge of basic computer skills. Collects current medical symptoms and inputs into hospital information system. Collects demographic and financial information for input into information system and copies ID and insurance cards. Completes uncompensated check sheet to comply with Federal and State Regulations. Copies both front and back of patients healthcare ID cards.

We are committed to High Reliability and consistent demonstration of our Safety Together behaviors and tools:

S - Speak up for Safety

A - Accurately communicate

F - Focus on the task

E - Exercise and accept a questioning attitude

T - Thoughtfully interact

Y - You and Me Together

RWJBarnabas Health offers excellent-provided benefits which include: competitive compensation, comprehensive medical/dental benefits, 403 (B) savings plan, Flexible Spending Plans, PTO program, tuition reimbursement and so much more.

Equal Employment Opportunity

Under the direction of the PAS manager, the Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for unscheduled visits by collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. In addition, this individual is responsible for miscellaneous client service activities including valuables collection and providing basic customer service. The Patient Access Representative greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters.
Required qualifications:


3 years Healthcare experience within Patient Access of Business office setting.


Experience with insurance eligibility systems.


Preferred qualifications:


Associate's Degree in Healthcare or Business Administration.


5 years Registration experience.


Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.


About Providence


At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.


About the Team


Since 1918, Covenant has been driven by a mission of providing a Christian ministry of healing and caring for the whole person through our integrated health network in West Texas/eastern New Mexico. As an expression of our mission, we believe we hold an important Covenant with our patients and try and treat every interaction as Sacred Encounters.


Our award-winning and comprehensive medical centers are located in the cities of Lubbock, Levelland, Plainview and Hobbs. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, outreach programs, hospice and home care, and even schools for nursing and radiography.


We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.


We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.


We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.


Requsition ID: 114806
Company: Covenant Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Job Schedule: Per-Diem
Job Shift: Day
Career Track: Admin Support
Department: 8006 HEMATOLOGY ONCOLOGY
Address: TX Lubbock 4015 22nd Pl
Covenant Health is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

If you are a current YAI employee, please click this link to apply through your Workday account.

Premier HealthCare (Premier), a member of the YAI Network, is recognized by the US Surgeon General as a national model for the provision of health care, and by the National Council on Disabilities for raising the national standards of health care services for children and adults with developmental and intellectual disabilities. Premier has also earned a national certification as a Level 3 Patient-Centered Medical Home by the National Committee on Quality Assurance (NCQA).

We are seeking a Full-Time Bilingual Patient Services Specialist for our Manhattan medical facility:
- You will be collecting referral information via phone
- You will be registering information in appropriate databases
- You will be analyzing referrals for appropriate services
- You will be scheduling appointments
- You will be maintaining files to facilitate rescheduling as needed
- You will be participating in department meetings
- You will be navigating patients throughout various departments

Preferred Qualifications:
- High School degree or equivalent; College preferred
- Prior call center or receptionist experience
- Bilingual English/Spanish
- Knowledge of Article 16 and OPWDD services is preferred

Premier is unique in its quality of medical, dental, mental health, rehabilitation, and specialty care provided to people with disabilities and their families. With medical professionals and physicians affiliated with major hospitals in the New York metropolitan area, Premier has wheelchair accessible practices located in the Bronx, Brooklyn, Manhattan, and Queens. Premier HealthCare fosters a culture of interdisciplinary collaboration, ongoing opportunities for professional development, and a positive work environment with supportive supervision. Premier is technology and outcomes-driven.

For more information, please visit our website at www.yai.org. Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.