Top Patient Service Specialist Skills

Below we've compiled a list of the most important skills for a Patient Service Specialist. We ranked the top skills based on the percentage of Patient Service Specialist resumes they appeared on. For example, 11.5% of Patient Service Specialist resumes contained Patient Care as a skill. Let's find out what skills a Patient Service Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Patient Service Specialist resumes in 2020. Read below to see the full list.

1. Patient Care

high Demand
Here's how Patient Care is used in Patient Service Specialist jobs:
  • Assisted with clinical and departmental operations by providing administrative and patient care support under the supervision of a licensed physical therapist.
  • Interfaced with university physicians and departments to assist in problem solving and procedural interpretation of patient care services.
  • Allow care providers to focus on patient care by coordinating/scheduling appointment schedules and daily activities of required materials/information.
  • Facilitated cross-specialty patient care between hospital departments to insure the completion of continuing of patient care.
  • Obtain and verify necessary documentation ensuring patient care is covered by insurance plan.
  • Communicated and collaborated clearly and effectively to enhance patient care.
  • Provided medical reception and facilitation of patient care.
  • Transcribe, verify and follow-up written physician orders, process patient care orders such as completed requisition for exams or equipment.
  • Coordinate patient care activities, schedule appointments, register patients; verify financial information, billing and general office tasks.
  • Obtained signatures on forms related to registration, billing and patient care, meeting all compliance regulations and requirements.
  • Work closely with the doctors, nurses in assisting with quality patient care including IV therapy with chemotherapeutic drugs.
  • Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care.
  • Confer with pharmacies, laboratories, and medical insurance companies to ensure an expert continuation of patient care.
  • Scheduled future appointments, coordinated patient care, and provided extraordinary service to both patients and staff.
  • Preform administrative and customer service in multiple departments including patient care, insurance, and call center.
  • Worked with Patient Care Coordinator and Director to assure competent staff performance to promote quality patient outcomes.
  • Served as an interpreter in patient care whenever one was needed by physician for effective patient care.
  • Provide patient care through scheduling and verifying patient benefits and explain those benefits to the patient.
  • Provided support in a fast-paced work environment to ensure optimal patient care and smooth daily functioning.
  • Assist physician team by performing in-depth research into patient history to assist with patient care.

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2. Insurance Companies

high Demand
Here's how Insurance Companies is used in Patient Service Specialist jobs:
  • Receive and respond to incoming calls from providers and representatives from insurance companies providing information necessary to expedite account resolution.
  • Complete audits from insurance companies to confirm bills were reviewed for accuracy and processed appropriately.
  • Submitted authorizations and referrals to health insurance companies for specialty pediatric care.
  • Obtain Prior Authorization and Referral requests for Commercial and Government insurance companies.
  • Contacted insurance companies and physicians offices for certification for patient s admissions.
  • Worked directly with patients, insurance companies, NovaCare/Select Medical corporate offices.
  • Collect patient co-payments and communicate outstanding balances to insurance companies and patients.
  • Call insurance companies to verify benefits and obtain authorization as needed.
  • Verify explanation of benefits with insurance companies and parents.
  • Correspond with insurance companies to obtain patient insurance benefits.
  • Called insurance companies to obtain authorizations for services.
  • Obtained payment authorizations from insurance companies.
  • Performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies.
  • Prepared and reviewed UB 92's and 1500 billing forms, mailed itemized statements when required to patients and insurance companies.
  • Handled medical record requests, provided timely and accurate billing to several insurance companies and handled end of day billing.
  • Partner with insurance companies to confirm the submission of medical claims, the appropriate reimbursements and to decrease potential denials.
  • Provided patients with paperwork and explanation, communication with all insurance companies and worker's compensation, verifying insurance.
  • Copy, mail out or fax out information as needed to insurance companies, doctors and case managers.
  • Coordinate information and communication among clinics, providers, managed care plans, insurance companies and patients.
  • Worked with lawyers, insurance companies, and parents to update insurance information in the hospital system

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3. Medical Records

high Demand
Here's how Medical Records is used in Patient Service Specialist jobs:
  • Scan patient records, insurance cards, personal identification and all other pertinent documentation or authorizations into electronic medical records systems.
  • Obtained patient-demographics, verified patient insurance information, maintained medical records, scheduled clinic session, documented and rescheduled cancellations.
  • Filed ancillary results in medical records and routed for appropriate follow through while obtaining and verifying patient insurance information.
  • Scheduled appointments, transcribed orders, requested previous medical records for Mammography/DXA department as needed for specific appointments.
  • Analyzed and interpreted documentation from medical records and completed accurate coding of diagnosis, procedures and professional fees.
  • Update electronic medical records system with appropriate documents/reports in accordance with all applicable laws and policies.
  • Provide clerical support for an assigned department and ensure availability and completion of medical records.
  • Verified and entered patient registration data to ensure availability and completeness of medical records.
  • Organized medical records, scheduled appointments, verified insurance benefits, and collected payments
  • Continued education in medical terminology, to ensure proper medical records and information.
  • Ensured availability and completeness of all medical records in conjunction with company.
  • Organized forms according to company policy in the electronic medical records system.
  • Scheduled patient appointments to include registration in the Electronic Medical Records system.
  • Complete department medical records/release of information requests for incoming and outgoing requests.
  • Ensured availability and completeness of medical records and coordinated with physicians.
  • Assemble and maintain satellite medical records according to unit specific procedures.
  • Collect co-pays and verification of medical insurance and file medical records.
  • Billed insurance and interacted with physician offices to obtain medical records.
  • Obtain medical records from referring physicians to maintain pertinent medical information.
  • Managed and filed medical records ensuring patient confidentiality was protected.

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4. Clinical Staff

high Demand
Here's how Clinical Staff is used in Patient Service Specialist jobs:
  • Coordinated with clinical staff to ensure product availability and set delivery expectations between patients and providers.
  • Confer with clinical staff to obtain clinical documentations.
  • Obtain and verify demographics and financial information, triage patient telephone calls to clinical staff, provide information about services.
  • Provided support services and office duties while coordinating activity between front office and clinical staff regarding patient care.
  • Work with physicians, providers, and clinical staff to facilitate the patient encounter and departmentally assigned responsibilities.
  • Provided support to the office manager, physicians, billing, clinical staff and patients.
  • Facilitated problem solving with patients, referral sources, insurance companies, and clinical staff.
  • Prepare activity reports, order supplies and assist clinical staff with patient care.
  • Received and placed telephone calls to the doctors and appropriate clinical staff.
  • Coordinate activity between front office and clinical staff.
  • Triaged patient telephone calls to clinical staff; obtain necessary information for the return call; initiated emergency procedures when necessary.
  • Delivered messages, mail and packages left for doctors and clinical staff in a timely manner.
  • drafted messages, completed tasks related to said messages, relayed non clinical information to patients and clinical staff.)

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5. Appointment Scheduling

high Demand
Here's how Appointment Scheduling is used in Patient Service Specialist jobs:
  • Schedule and register Medical Faculty Associates patients while providing effective customer service during the appointment scheduling process.
  • Provide support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration.
  • Assist as needed in Medical Administrative Assistant role with check out and appointment scheduling processes.
  • Handled patient charts, documents, telephone inquiries, appointment scheduling, and co-payments.
  • Performed all front office duties as assigned via Cadence Appointment Scheduling/Epic software
  • Handle all aspects of appointment scheduling.
  • Handled all aspects of appointment scheduling Provided patients with appropriate procedural directions Served as a centralized resource for insurance referral
  • Check in patients Patient data entry Collection and posting of copays and deductibles Appointment scheduling Daily payment balancing Insurance verification

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6. Front Desk

high Demand
Here's how Front Desk is used in Patient Service Specialist jobs:
  • Coordinate daily functions of imaging Front Desk area and prior Authorization for Procedures/Scans.
  • Reviewed front desk responsibilities including required screening forms and oral contrasts.
  • Assured registration desk and waiting area, safeguarded front desk for patient's privacy, confidentiality, safety, and cleanliness.
  • Directed and supervised a team of 4 front desk specialists that resulted in recognition from the CEO for excellent customer service.
  • Recognized for friendly demeanor and ability to tactfully and simultaneously perform front desk operations and provide support to the medical staff.
  • Experienced as a front desk patient service specialist, greeting patients, verifying insurances, scheduling tests and sending referrals.
  • Coordinated daily operations of two front desks and nursing station activities in a busy 24 bed emergency room practice effectively.
  • Trained new patient specialists in front desk service and conducted chart audits in compliance with Medicare guidelines.
  • Greet patients at the front desk of a clinic that has eight doctors and four specialty doctors.
  • Charge entry, daily reconciling front desk staff collection of Time of Service payments and batching.
  • Operate front desk, answer phones, patient registration, collect copay and billed amounts.
  • Performed daily profit report for front desk, skin care center and optical department.
  • Maintained front desk and assisting medical staff with any day to day administrative inquiries.
  • Perform general clerical functions as necessary with working knowledge to run the front desk.
  • Handle front desk duties for outpatient Physical Therapy facility providing care for the injured.
  • Scheduled patient appointments, and carried out front desk patient customer service duties.
  • Perform general clerical functions including a working knowledge of all front desk duties.
  • Front desk patient services for incoming calls and scheduling out patient therapy appointments.
  • Provide daily supervision and leadership for twelve (12) front desk personnel.
  • Maintain a high volume of customer service while coordinating the front desk.

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7. Patient Service

high Demand
Here's how Patient Service is used in Patient Service Specialist jobs:
  • Created training and organizational development plans to raise patient service satisfaction as measured by survey results.
  • Reviewed work performed by Patient Service Specialist to ensure compliance with established procedures.
  • Coordinated all communication within the Emergency Department as related to patient services.
  • Managed front office administration and patient services for leading physical therapy provider.
  • Accomplished Patient Service Specialist proficient in all aspects of patient administration.
  • Notified Patient Services Supervisor of issues/concerns affecting patient flow.
  • Certified Patient Service Specialist trainer.
  • Partnered with leadership to develop and implement plans, trained staff to significantly increase awareness of patient service satisfaction goals.
  • Check in/check out, insurance eligibility verification, verification of benefits, billing, accounts receivable, patient services.
  • Conduct interviews of potential new employees for the Patient Services department in conjunction with the department hiring Manager.
  • Helped develop and create Patient Services department that allowed patient requests to be done within a single department.
  • Worked with hospital patient services and doctors to design strategic plans ensuring appropriate and effective coding.
  • Provided patient services in a call center environment representing the American Cancer Society programs and services.
  • Trained new employees on job functions for multiple functions of the Patient Service Specialist role.
  • Created and successfully implemented a training plan for all incoming new patient service specialists.
  • Provided coverage for all Patient Service Representative (PSR) positions, as required.
  • Lead and train technicians and maintain a patient service center at Sunnyvale.
  • Trained new patient service specialist staff as needed on various office tasks.
  • Manage various patient service centers and overseeing inventory at 20 physician offices.
  • Order and schedule outpatient services and procedures in conjunction with Physician.

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8. Phone Calls

high Demand
Here's how Phone Calls is used in Patient Service Specialist jobs:
  • Preserved professionalism even though answering back to back phone calls while entering new patient information or updating existing patient information.
  • Facilitated phone calls and determine emergency protocol.
  • Fielded phone calls from senior citizens to aid in explaining their bills, and other questions they had regarding Medicare guidelines.
  • Answer and direct incoming patients, doctors and hospitals phone calls from the main, emergency and private lines.
  • Check in patients, collect payment, answer phones, coordinate phone calls, schedule appointments, coordinate referrals.
  • Answer phone calls and directing them to the correct location (out of office or correct extension).
  • Answer and direct phone calls, greet clients, schedule appointments, enter daily billing charges, banking
  • Answered incoming phone calls from patients and assisted them with any concerns they may have had.
  • Answered phone calls for both Physician Referral Department and the hospital's Appointment Call Center.
  • Provide clerical support, Answers and screens phone calls for the area, routing call.
  • Answer and direct phone calls, register patients, verify government/commercial insurances and schedule appointments.
  • Answered busy phone calls, filed and faxed patients' results upon doctors' request.
  • Answer and screen phone calls, routing calls as appropriate within established customer service guidelines.
  • Directed phone calls to Regional Director as appropriate or redirected to appropriate staff member.
  • Answer phone calls for numerous clinics and departments by routing them correctly or handling.
  • Answered and screened phone calls for the area, routing calls as appropriate.
  • Monitored and screened all phone calls and worked according to customer service guidelines.
  • Completed insurance verification and authorization through phone calls, faxing and the Internet.
  • Handle phone calls from clients, vendors, patients and laboratory personnel.
  • Answered telephone and fields phone calls utilizing quality customer service skills.

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9. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Patient Service Specialist jobs:
  • Enabled care providers to focus on patient care by scheduling appointments and preparing daily required materials/records.
  • Provided customer service for the main lab and infertility lab including scheduling appointments and specimen collection.
  • Maintained efficiency of staff and scheduling appointments with physicians accordingly.
  • Provided customer service including cash management and scheduling appointments.
  • Maintain an accurate calendar while scheduling appointments.
  • Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments accordingly in person or by telephone.
  • Prepare Doctors' books with any relevant information for patients while scheduling appointments, checking patients in/out, ordering lab orders.
  • Perform a full range of support services for department including checking in/out patients, collection of co-payments and scheduling appointments.
  • Manage referral report sent by other medical practices, scheduling appointments as indicated for specialists' evaluations.
  • Collected co-payments and missing patient data, scheduling appointments, and coding fee slips.
  • Provide excellent customer service to patients while checking them in and scheduling appointments.
  • Assisted patients in scheduling appointments and checking in and out of the office.
  • Use of extensive organizational skills when updating patient charts and scheduling appointments.
  • Assisted Patients in scheduling appointments and leaving messages to Patient Educator/Nurse.
  • Assisted patients with scheduling appointments and/or tests for physicians.
  • Aided the clinic with patient intake and scheduling appointments.
  • Averaged 120% productivity weekly with scheduling appointments.
  • Help patients with scheduling and re-scheduling appointments.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Obtained CDL to drive Ronald McDonald Care mobile * Responsible for scheduling appointments.

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10. Data Entry

high Demand
Here's how Data Entry is used in Patient Service Specialist jobs:
  • Verified insurance eligibility, data entry, performed secretarial duties, corrected and resubmitted rejected claims.
  • Register all patients in electronic patient documentation system and billing system using data entry.
  • Checked in & scheduled patients, data entry, filing, collected payments & handled complaints & answered general questions.
  • Maintained 95% on annual audits pertaining to data entry, collections, scheduling, and insurance eligibility.
  • Answer phones, File, Data Entry, Assist patients, Answer billing questions, open clinic, Schedule
  • Performed administrative tasks to include correspondence, filing, data entry, inbound/outbound calls and calendar management.
  • Assisted in training new staff on data entry, scheduling, cash handling and reconciliation.
  • Performed data entry and data processing: completed monthly cleaning and tally logs.
  • Trained new employees on scheduling, data entry and proper patient information.
  • Performed data entry for any new patients or existing patients with changes.
  • Monitor paper flow, CRT data entry and met all guaranteed deadlines.
  • Perform filing, data entry, copying and switchboard phone systems.
  • Maintained all invoicing and data entry while assisting with Account Receivables.
  • Process paperwork which includes data entry, scanning and faxing.
  • Operate touch screen from data entry to processing specimens.
  • Perform basic data entry into office database.
  • Schedule patient appointments, data entry.
  • Collect, process & data entry.
  • Account maintenance and detailed data entry.
  • Completed in/out patient data entry.

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11. Patient Demographics

high Demand
Here's how Patient Demographics is used in Patient Service Specialist jobs:
  • Verified patient demographics, insurance coverage, benefits, and authorization requirements for all services.
  • Recorded and ensured accuracy of patient demographics from EMT/ Paramedic.
  • Update patient demographics in computer and notify Business Services.
  • Obtain and entered patient demographics and insurance information.
  • Enter patient demographics and verify insurance.
  • Verify appointments and patient demographics.
  • Update patient demographics and insurance, queuing claims to appropriate payer, Collections, adjustments, money transfers, payment plans.
  • Enter patient demographics and create accounts for incoming evaluations and create reports tracking our marketing goals for the clinic.
  • Admitted patients by verifying patient demographics and insurance information, and explaining all office policies and procedures.
  • Answer phones, enter patient demographics, enter insurance information and reason for visit.
  • Verify patient demographics, update insurance, collect co-pays and self-pay balances.
  • Entered new patient demographics into system; assigned billing codes to accounts.
  • Verify patient demographics and scan documents using Mail RX Software.
  • Enter patient demographics, update and make any necessary corrections.
  • Entered patient demographics into the billing system.
  • Update patient demographics, and insurance information.
  • Verify insurance eligibility to update patient demographics for pre-registration/registration purposes.
  • Obtained document and verifies patient demographics, financial and insurance information using Allscripts a computerized scheduling system.
  • Process Patient Referrals Annotate patient arrivals, departures, no shows, and cancellations, verify and update patient demographics.
  • Review and rebilling of front-end rejections and denials for patient demographics, invalid information, and coordination of benefits.

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12. Patient Insurance Information

high Demand
Here's how Patient Insurance Information is used in Patient Service Specialist jobs:
  • Scheduled new patients and submitted patient insurance information to CIV in timely and efficient manner
  • Obtain and verify patient insurance information and advice patient of their financial obligations.
  • Verified and maintained patient insurance information, including authorizations and referrals.
  • Verify patient insurance information and heavy customer service.
  • Obtain and verify patient insurance information.
  • Process patient insurance information during scheduling.
  • Verify patient insurance information, help patients apply for insurance, Maintain a NON-SMOKING environment.
  • Completed orders for billing purposes and promptly obtains and verifies patient insurance information.

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13. Patient Registration

high Demand
Here's how Patient Registration is used in Patient Service Specialist jobs:
  • Perform timely data entry processing of patient registration information using AllScripts software, while verifying its accuracy.
  • Input patient registration information into registration system and verify accuracy of information for initial scheduling.
  • Ensured complete patient registration and reviewed whether insurance has been verified upon check-in.
  • Perform patient registration for new patients and updates registration information for existing patients.
  • Managed clerical functions including incoming calls, data entry and patient registration.
  • Provided clinical and administrative support to the outpatient registration department.
  • Verified insurance and patient registration.
  • Assisted with Patient Registration, Check in, and Check Out Process.
  • Collected new patient registration forms and assisted patients with sign ups.
  • Traveled to other facilities to assist with patient registration and scheduling.
  • Front office Patient registration for a Physical Therapy clinic.
  • Update patient information and complete patient registration forms.
  • Front Office duties, including patient registration.
  • Process all insurance information UNIVERSITY MEDICAL CENTER- LUBBOCK, TX TRAUMA 1 ER PATIENT REGISTRATION, AUGUST 2013.
  • Included patient registration to include accurately loading patient insurance.
  • Demonstrate and maintain competency in computer skills related to patient registration Perform other duties within the scope of my activities.
  • Verify Medical insurance coverage and benefits Greet patients, patient registration, collect co-pays/deductibles, and post payments.

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14. Patient Scheduling

high Demand
Here's how Patient Scheduling is used in Patient Service Specialist jobs:
  • Provided all daily administrative support and patient scheduling for various offices.
  • Coordinated all patient scheduling, patient recall, confirmation calls, and general patient services.
  • Answer phones, handled patient charts, filing, handling patient scheduling for appointments.
  • Manage Operating room facilities, schedule Surgeons & coordinate patient scheduling.
  • Manage all aspects of office logistics from physician-employee-patient scheduling, insurance verification, account maintenance and documentation and purchasing.
  • Assisted physical therapists by setting up patients with prescribed exercises Performed patient scheduling, payment, and insurance verification tasks
  • Coordinate patient scheduling Daily reconciliation reports, faxing and filing, Data entry in Keystone data base system/Microsoft Word and Excel.
  • Check in patients and perform patient scheduling Verify insurance policies and post daily charges Aid patients with exercises

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15. Physical Therapy

average Demand
Here's how Physical Therapy is used in Patient Service Specialist jobs:
  • Provided accurately transcribed initial evaluations and daily notes for all team members of a physical therapy clinic.
  • Processed, reviewed, and dispatched information for physical therapy authorization request to patient insurance.
  • Utilized and understood common medical terminology and shorthand relating to physical therapy.
  • Assisted patients with registration and insurance verification for out patient physical therapy.
  • Handled all insurance information and authorizations specialized for physical therapy.
  • Educated patients on their coverage benefits/limitations relating to physical therapy.
  • Schedule patients for Physical therapy and Occupational therapy appointments.
  • Verify benefits and authorized patients for physical therapy.
  • Served as the key point of contact to physical therapy patients for scheduling, billing, and insurance and benefits questions.
  • Provide patients with appointments, verify patient appointments for, and verify patient's insurance and physical therapy benefits.
  • Manage and operate equipment relevant to physical therapy exercises; as well as, oversee exercise routines.
  • Answered and scheduled appointments for fast pace multiple therapists in the physical therapy department.
  • Send prior Authorizations for more physical therapy visits.
  • Schedule physical therapy and hand therapy.
  • Verified insurance eligibility, obtained pre-authorization for physical therapy services and coordinated patient payment and financial responsibilities
  • Scheduled patients physical therapy and managed 10 physical therapists daily appointments, cancelations and billing.
  • Ordered all physical therapy and orthotics for patients.
  • Enter charges for family medicine and physical therapy Enter lab orders Check in and out patients on a daily basis
  • Worked at Healthsouth before it became Select Physical Therapy in Lake Mary and Longwood.

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16. Office Supplies

average Demand
Here's how Office Supplies is used in Patient Service Specialist jobs:
  • Distributed the clinic mail, ordered office supplies and forms, conference rooms and catering for Providers and staff meetings.
  • Register patients, process time of service payments, prepare purchase orders, office supplies and input patient charges.
  • Answer phones, copying, filing, order office supplies, general office duties.
  • Ensured an adequate stock of front office supplies and proper functioning of equipment.
  • Experienced in accounts payable, insurance benefit reviews and maintaining office supplies.
  • Assist the Physical Therapist with patients when needed, order office supplies.
  • Order office supplies from multiple sources, maintaining strict budgetary needs.
  • Managed office supplies, vendors, organization, and up keep.
  • Maintain office supplies stocked and order office supplies if needed.
  • Run errands to post office and ordering office supplies.
  • Maintain office supplies, order as needed.
  • Ordered and maintained inventory for office supplies.
  • Make sure office supplies are ordered.
  • Staff scheduling and ordering office supplies.
  • Ordered clinical and office supplies.

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17. Hipaa

average Demand
Here's how Hipaa is used in Patient Service Specialist jobs:
  • Recorded, filed and distributed information as required, ensuring all HIPAA and other confidentiality protocols were strictly observed.
  • Maintained patient confidentiality compliant with HIPAA and all state and federal regulations regarding patient privacy.
  • Practice confidentiality and privacy protocols in accordance to clinic policies and HIPAA requirements.
  • Follow HIPAA guidelines and maintains professional confidentiality of all patient health information.
  • Coordinate and evaluated communication between donors and recipients while maintaining HIPAA regulations.
  • Verify patient demographics and insurance information in accordance with HIPAA regulations.
  • Ensured HIPAA compliance and maintained patient privacy and confidential information.
  • Maintain strict confidentiality in relation to HIPAA regulations.
  • Provide patients' rights to privacy, safety, and confidentiality in accordance to HIPAA regulations enforcing all policies and procedures.
  • Ensured and enforced medical office compliance with HIPAA, OSHA, and CLIA regulations for maximum quality and control.
  • Team work focused, patient - doctor relations, doctor - doctor relations, handling money, HIPAA compliant.
  • Maintain accuracy and confidentiality in all patient records, closely following guidelines set forth by HIPAA.
  • Respected and maintained patient privacy and dignity, adhering to HIPAA law at all times.
  • Provided Advanced Beneficiary Notices, HIPAA, Patient Rights and benefit assignments as directed.
  • Oriented patients on HIPAA protocols and basic legalities before providing an arm band.
  • Mail results per physician's approval and within HIPAA rules and privacy regulations.
  • Followed and complied with Health Insurance Portability and Accountability Act (HIPAA)
  • Educate patients on HIPAA policies and received and updated demographics.
  • Exercise confidentiality in all areas, abiding by HIPAA regulations.
  • Copied records and mailed to requested party following HIPAA regulation.

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18. Triage

average Demand
Here's how Triage is used in Patient Service Specialist jobs:
  • Enter medical information into the Electronic Medical Record (EMR) and assist in the basic triage of the patient.
  • Checked patients in and out for appointments, including triage and emergency cases.
  • Answer the telephone and triage patients to the correct staff member.
  • Assist patients with any other issues and help triage patient needs.
  • Process phone and triage messages for medical and office staff.
  • Documented all calls in the telephone triage computerized software.
  • Perform telephone assessment and triage of patient problems.
  • Answer phones, and triage calls.
  • Triaged and managed electronic information daily.
  • Triaged Nurse Calls, prioritize and interview patients to determine severity of problem and transcribed in EMR system.
  • Provide multi-line phone triage to proper clinics, and obtaining necessary information for return call.
  • Triaged pediatric patients under direct supervision of registered nurses and charted chief complaint.
  • Triaged incoming phone calls and delegated to the appropriated unit.
  • Triaged incoming calls and directed to appropriate department.
  • Triaged phone calls and transferred within hospital facility.
  • Triaged incoming calls to appropriate staff member.
  • Triaged calls and handled them appropriately.
  • Reconcile Cash * Patient Service * Schedule Patients * Triage Patients * Proficient with Computers and Business Machines
  • Scheduled patient appointments Surgical scheduling Benefit verifications Claim submission Collection of co-pays Maintained health records Triaged patients

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19. CPT

average Demand
Here's how CPT is used in Patient Service Specialist jobs:
  • Perform computerized scheduling; daily billing, ICD/CPT coding, and authorization via insurance providers.
  • Interpreted physician orders to correctly order ancillary tests in accordance with current CPT criteria.
  • Completed orders for billing, using CPT codes and regulatory guidelines.
  • Process and enter daily billing including CPT and ICD9 coding.
  • Verified the accuracy of CPT codes documented on referrals.
  • Entered patient CPT and ICD-9 codes for account billing.
  • Verified correct ICD-10 codes and CPT codes for providers.
  • Performed ICD-9 and CPT coding of patients charts.
  • Utilized ICD-9 and CPT coding procedures.
  • Experience with mental health patients and in a fast paced environment ICD 9, ICD 10, and CPT codes knowledge
  • Interpreted physician orders to obtain authorization for ancillary tests in accordance with their CPT codes.
  • Review superbills to ensure accurate ICD-10 and CPT codes.
  • Coordinated benefits with insurance companies Surgery scheduling and authorization Electronic billing of claims, coding with ICD-9, CPT codes Transcription

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20. Computer System Protocol

average Demand
Here's how Computer System Protocol is used in Patient Service Specialist jobs:
  • Ensured completion of orders for billing process according to computer system protocol.

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21. Telephone Calls

average Demand
Here's how Telephone Calls is used in Patient Service Specialist jobs:
  • Determined eligibility for care; screened patient telephone calls.
  • Answered all telephone calls, scheduled appointments, transferred calls to nurse, took messages for call-backs.
  • Greet patients, field telephone calls, and verify insurance information in accordance with HIPAA standards.
  • Answer telephone calls, schedule appointments and submit prescription refill requests and requests for test results.
  • Prioritized and screened telephone calls for patients, staff, and providers.
  • Greeted patients and answered telephone calls with a friendly demeanor.
  • Answered/placed telephone calls in a prompt and professional manner.
  • Answer and triage telephone calls and schedule patient appointments.
  • Worked in a team setting and utilized multi-tasking and customer service skills by receiving telephone calls and recording vital messages.

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22. Patient Accounts

average Demand
Here's how Patient Accounts is used in Patient Service Specialist jobs:
  • Provide exceptional patient care by assisting patients, attorneys and insurance companies regarding reimbursement/payments for patient accounts.
  • Updated patient accounts with correct demographic and insurance information.
  • Complete daily cash journals and reconcile/audit patient accounts.
  • Negotiated payment arrangements for patient accounts.
  • Maintained the accuracy & integrity of front-end patient sensitive data, crucial in the correct processing of patient accounts.
  • Set up and handled patient accounts for scheduling of follow up visits, diagnostic testing and insurance billing.
  • Oversee, correct, and address all patient accounts, payments, appointments, and office deposits.
  • Monitored patient accounts and ensured accuracy of cash reconciliation at the end of each business day.
  • Ensured proper policies and procedures were followed when handling patient accounts from all patient service departments.
  • Collect office charges, post charges, to patient accounts and accurately managed balance on accounts.
  • Experienced phone calls to insurance companies to verify the check information via missing patient accounts.
  • Research billing questions on patient accounts if there was a question about services provided.
  • Review patient accounts to ensure accuracy of adjustments/payments prior to patient statements being sent.
  • Ensured patient accounts were properly and accurately documented with all activity on the account.
  • Apply discount adjustments, charity write offs, death certificate write-offs to patient accounts.
  • Verified that personal and payment information on patient accounts was accurate and complete.
  • Work with outside vendors to maintain patient accounts with collection companies.
  • Obtained all vital and medical information to set up patient accounts.
  • Set up Patient accounts for multiple Clinics when needed.
  • Audited patient accounts for compliance, thus increasing revenues.

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23. Hippa

average Demand
Here's how Hippa is used in Patient Service Specialist jobs:
  • Responded to patient/family related questions while maintaining confidentiality as defined by HIPPAA.
  • Maintained client confidentiality in accordance with HIPPA Requirements.
  • Obtain necessary signatures for consent to treat, financial agreements and privacy information according to HIPPA regulations.
  • Completed daily batching and reconciliation of patient charges and problem solved patient issues utilizing the HIPPA guidelines.
  • Work in multiple systems to discuss claims processed and patient billing while following HIPPA guidelines.
  • Collect Co pays driver's license and insurance information and gets HIPPA form policy signed.
  • Manage patient records and ensure strict compliance with HIPPA, state and federal regulations.
  • Adhered to company policies and HIPPA guidelines as required by state and federal guidelines.
  • Maintained strict patient and physician confidentiality, adhering to HIPPA guidelines.
  • Adhere to HIPPA guidelines to ensure compliance with set regulations.
  • Maintained patient privacy in accordance with HIPPA.
  • Created custom HIPPA forms and patient brochures.
  • Trained staff on HIPPA policies and regulations.
  • Maintained yearly HIPPA, and Medicare training.
  • Ordered supplies, compliant with OSHA, HIPPA, MDS, Safety and Standard Precautions.
  • Monitored HIPPA, LMRP, CMS, CP, HCPCS and ICD-9 guidelines.
  • Ensured Compliance with HIPPA, EMTALA, AND JCAHO.
  • Maintain strict confidentiality following HIPPA.
  • Establish And maintain patient records in hard copy and electronic formats Keep Information confidential in accordance with HIPPA.
  • Ensured HIPPA policies and procedures into daily office practices, informing and training staff members.

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24. Greeting Patients

average Demand
Here's how Greeting Patients is used in Patient Service Specialist jobs:
  • Provide excellent customer service by answering phones, greeting patients, explaining patient benefits and thoroughly answering all questions.
  • Assist with overall patient health by immediately greeting patients on arrival with the highest respect and confidentially.
  • Managed the Emergency inpatient request area including greeting patients and including responding to telephone and physician request for information.
  • Check in patients including greeting patients, distributing appropriate paperwork for patient completion and alerting necessary personnel of patients' arrival.
  • Registered patient, verified insurance, collected co-pay, obtained referrals and authorizations, general facility upkeep, greeting patients
  • Maintained the receptionist area including greeting patients upon arrival and answering telephones to assist in making appointments and other requests.

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25. Ensure Department

average Demand
Here's how Ensure Department is used in Patient Service Specialist jobs:
  • Provided clerical support for the Family Medicine Department and coordinated daily patient activity to ensure department and area efficiency.
  • Provide clerical support to ensure department and area efficiency while maintaining numerous files for assigned clinics.
  • Provided clerical support to ensure department or area efficiency.
  • Provided scheduling support to ensure department's efficiency.
  • Greeted patients and ascertained their needs in a professional and courteous manner Provided clerical support to ensure department or area efficiency.

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26. Clerical Support

average Demand
Here's how Clerical Support is used in Patient Service Specialist jobs:
  • Provide clerical support for an assigned department or area and coordinates daily patient activity.
  • Provided clerical support for Family Medicine and Anticoagulant Clinic.
  • Provide clerical support for entire department/doctors.
  • Provided clerical support to doctors, nurses, and department managers, and assisting with faxing, and copying projects.
  • Provide clerical support for my department and to coordinate daily patient activity.
  • Perform administrative / clerical support to ensure Occupational Medicine Department utilizationis optimized and effective.
  • Provided clerical support, answered and screened calls for Urgent Care Facility.
  • Provide clerical support to ensure the departments efficiency.

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27. Medicaid

average Demand
Here's how Medicaid is used in Patient Service Specialist jobs:
  • Verified all patients Insurance and or Medicaid/Medicare; verified and entered accurately all patients demographics, verified patients insurance.
  • Record patient's information and document results in hospital computer system *Verify current/previous Medicaid benefits via Web Portal
  • Collect patient financial and insurance information; verify eligibility for commercial insurances and Medicaid.
  • Scheduled appointments and arranged transportation services; filled out required Medicaid transportation justification forms.
  • Provide assistance enrolling individuals into Medicaid and discounted health insurance.
  • Discussed and confirmed health insurance policy coverage (including private, Medicare and Medicaid), procedures, and therapies.
  • Finance department: Supervised the Billing Department, working with payer sources, Medicare, Medicaid, private commercial companies.
  • Maintained patient records in accordance with HIPAA under the guidelines of the privacy act as well as Medicare/Medicaid guidelines.
  • Prepare and submit Presumptive Eligibility application for children, pregnant women, and adults eligible for Medicaid coverage.
  • Provided the hospital leadership and knowledge of Arkansas and Missouri Medicaid billing, coverage, and practices.
  • Screen patients for financial services and assist them in filing for Medicaid or supplemental insurance.
  • Identified Medicaid accounts that we were not receiving payments though our automatic billing system.
  • Follow up with Medicare Part B, Medicaid and commercial third-party insurances.
  • Verify EOB and remark codes using Commercial insurance and Medicaid /Medicare Portals.
  • Posted insurance explanation of benefits Medicare, Medicaid, and Third Party.
  • Verified Medicare, Medicaid, and all other insurance carriers.
  • Appeal claims to Medicaid when necessary for proper processing.
  • Resolve correspondence from other insurance teams and Medicaid.
  • Obtained insurance verifications including Medicaid, commercial, and workers compensation insurance.
  • Received & made inbound calls from Providers, Commercial Insurances, Medicare and Medicaid Contacted managed care providers for self-pay collections.

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28. High Volume

average Demand
Here's how High Volume is used in Patient Service Specialist jobs:
  • Responded to high volume of phone calls and requests from doctors, patients, and other medical offices.
  • Received and processed a high volume of incoming service calls for medical emergencies and non-life threatening calls.
  • Established point of contacts with different Insurance Carriers to streamline payment process High volume customer contact.
  • Answered high volume calls from patients regarding their account balance and updated accounts as needed.
  • Respond efficiently and quickly to emergency and trauma calls and during high volume times.
  • Managed a high volume of patient cases in a highly skilled and confidential manner.
  • Managed high volumes of patients with the responsibility of verifying their insurances.
  • Answered high volume of calls, answered parent's questions and concerns.
  • Balanced patient appointments and department phone calls in a high volume clinic.
  • Managed high volume phone lines and customer relations screens.
  • Respond to a high volume of incoming calls.
  • Utilized a multiline phone system for high volume in bond and out bond phone calls.
  • Answer high volume phones in a timely manner.
  • Provided office receptionist and administrative support for 9 healthcare providers in a high volume environment .
  • Answer high volume calls daily Data entry of patient information Satisfactory customer service Scheduling & Cancelling patient appointments

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29. Appropriate Person

average Demand
Here's how Appropriate Person is used in Patient Service Specialist jobs:
  • Forwarded calls to the appropriate personnel according to call nature or routed written and/or verbal messages as necessary.
  • Directed callers to appropriate personnel, and initiated a triage slip for response by medical personnel.
  • Schedule appointments for patients, answer phone, screen phone calls to the appropriate person.
  • Respond to telephone inquiries and direct calls to appropriate personnel.
  • Answered the telephone and relayed messages to appropriate personnel.
  • Retrieved requested files and delivered to appropriate personnel.
  • Obtained information by contacting appropriate personnel or patients.

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30. Medical Staff

low Demand
Here's how Medical Staff is used in Patient Service Specialist jobs:
  • Communicate with physicians and other medical staff regarding patient's medical history and confidential information.
  • Coordinate communication between patients, family members, medical staff and administrative staff.
  • Assisted prospective customers, doctors and medical staff with questions regarding clerical data, testing processes and general inquiries.
  • Worked with patients & physicians to facilitate increased levels of patient satisfaction and maximize the utilization of medical staff.
  • Provided great customer care and communication to internal and external providers and their medical staff.
  • Communicate effectively with physicians, medical staff, patients and team members.
  • Provide administrative support to the medical staff in UWMC's NICU
  • Acted as liaison between medical staff and patients.
  • Support back office medical staff with patient triage, inhouse lab procedures, and facilitating physician requests when needed.
  • Worked directly with in-house medical staff to ensure admission and discharge are completed in a timely manner.
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Assist Medical Assistants, Doctors, Nurses or medical staff when any services or help is needed.
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
  • Direct & phonecontact with patients, Doctor's, and medical staff.

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31. Patient Payments

low Demand
Here's how Patient Payments is used in Patient Service Specialist jobs:
  • Receive patient payments and manage accounts, monitoring balances and identifying inconsistencies.
  • Collect and enter accurate patient fees, patient demographic and financial information, patient payments, and prepare patient receipts.
  • Receive patient payments, record them in a database and provide receipts to patients & posting Charges.
  • Collected and processed patient payments for office appointments and for any outstanding balances.
  • Accept and process patient payments (co-pays, deposits, etc.)
  • Receive patient payments, balance register and complete daily bank deposits.
  • Take patient payments for co-pays and any balances on their accounts.
  • Collected and recorded patient payments and financial reports.
  • Post patient payments and upload files for reconciliation.
  • Take patient payments and enter in system.
  • Received & Posted Patient Payments to Accounts
  • Sorted and batched patient payments.
  • Entered patient payments and co-payments.
  • Process patient payments and split shipments Coding billing adjustments using Creehan, TechRx, Smar Term, SCCP, and PTU system

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32. General Information

low Demand
Here's how General Information is used in Patient Service Specialist jobs:
  • Provide general information to patients via telephone and personal contact, while maintaining strict patient confidentiality policy.
  • Provided general information to callers regarding the Department of Medicine.
  • Answer patients questions regarding general information and appointments.
  • Provide directions and general information to patients.
  • Perform receptionist duties by phone and personal contact, greet the patients, and answer questions regarding general information and appointments.
  • Instruct patients in preparation of tests and procedures, routings, locations and other general information.

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33. Charge Documents

low Demand
Here's how Charge Documents is used in Patient Service Specialist jobs:
  • Utilized strong organization skills and attention-to-detail to effectively manage financial issues, processing and reconciling charge documents and investigating/correcting rejected charges.
  • Coordinated with physicians the completion of charge documents for effective billing of services.
  • Prepare & process clinic provider charge documents to assure completion & accuracy.
  • Reviewed the completion of charge documents for effective billing of services.
  • Prepared doctors schedules, charge documents and patient referrals to outside physicians
  • Processed the departments charge documents promptly and efficiently.
  • Review of charge documents for completion.
  • Gathered all charge documents daily for patient encounters, reviewed and reconciled EPIC schedule with fee sheets.

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34. PSS

low Demand
Here's how PSS is used in Patient Service Specialist jobs:
  • Developed / created PSS Audit, Returned Mail Audit, and MSPQ Audit documentation, and adjust as needed.
  • Received award from corporate office for Most Outstanding PSS (Ga.) 2000.
  • Trained 1 new staff employee and 3 medical assistants on PSS duties.
  • Trained to conduct Pre-Study Start up Visit calls (PSSV's).
  • Lead PSS for up and coming clinic.
  • Enrolled in 3 week PSS training program and successfully completed competency exam to obtain PSS position.
  • Float PSS in Post Anethesia Wing, Pre Anethesia, and medicine consultation unit at the University of Washington .

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35. Financial Statements

low Demand
Here's how Financial Statements is used in Patient Service Specialist jobs:
  • Create and print financial statements of daily reports and inquiries regarding billing.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills.
  • Generated accounts receivable and financial statements.
  • Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records.
  • Prepared divisional and conference reports, invoices, financial statements, letters, case histories and medical records.
  • Prepare financial statements and other documents through the use of Word Processing, Spreadsheet and a variety of presentation software.

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36. Patient Files

low Demand
Here's how Patient Files is used in Patient Service Specialist jobs:
  • Register patients, schedules appointments, activating patient files, and moving patients through a predetermined schedule of appointments.
  • Obtain patient, billing and insurance information in order to maintain current and accurate information in patient files.
  • Establish, organize and maintain patient files and database.
  • Register patients, update patient files, verify insurance Target
  • Used EMR Software to manage patient files and records.
  • Created, organized, and maintained Patient files/records.
  • Set up and maintained patient files and records.
  • Scan in patient documents into patient files.
  • Organize paperwork and patient files.
  • Indexed and updated patient files.
  • Prepare patient files, for case manager overview and referral Collect demographics and maintain confidentiality.

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37. MRI

low Demand
Here's how MRI is used in Patient Service Specialist jobs:
  • Obtained prior authorizations from insurance companies, for MRI, CAT and PET scans, as well as thyroid biopsies.
  • Obtain authorizations for specialty referrals, (MRI's, stress tests).
  • Enter orders such as x-rays, Ct Scan, mammograms, ultrasounds, and MRI's in Center.
  • Schedule MRI's in a busy orthopaedic office where multitasking and prioritizing upcoming changes is a must in stressful situations.
  • Arrange MRI test and coordinates the follow up appointment as indicated by the physician.
  • Ordered MRIs, scheduled appointments and checked patients both in and out.
  • Receive and make calls to schedule MRIs in a call center setting.
  • Schedule any testing required (MRI, EMG, ultrasound, xrays).
  • Ordered test for EEGs and MRI's in software systems.
  • Check in patients for Ct scan, ultrasound, dexa,MRI.

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38. Billing Purposes

low Demand
Here's how Billing Purposes is used in Patient Service Specialist jobs:
  • Documented and collected all insurance and/or referral information for billing purposes.
  • Provided billing department all documentation for billing purposes.
  • Completed orders for billing purposes in accordance with computer system protocol, CPT criteria, and regulatory guidelines.
  • Complete financial folders for billing purposes.
  • Complete orders for billing purposes.
  • Participated in accurate data collection for record keeping and billing purposes ensuring patient is aware of hospital polices and procedures.

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39. IDX

low Demand
Here's how IDX is used in Patient Service Specialist jobs:
  • Input patient through the IDX computer program to ensure patient is seen, treated, and charted on.
  • Scheduled patient appointments, tests, and surgical procedures using IDX medical software system.
  • Maintain clinicians' schedules and templates in an IDX database.
  • Updated appointments in IDX/EMMI per IDX standards.
  • Answer multi-line telephone, schedule/reschedule patient's appointments in appropriate clinics utilizing Health quest and IDX.
  • Cross-trained in multiple positions Maintain computer files and data entry in IDX/Centricity
  • Update patient demographic, insurance coverage, collect co-pays Schedule follow up appointments Maintain patients EMR using IDX/STAR/ EPIC
  • Worked on IDX, Centricity and EMR Allscripts

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40. Medical Billing

low Demand
Here's how Medical Billing is used in Patient Service Specialist jobs:
  • Managed daily operations of front office including registration, scheduling, medical billing, and inventory.
  • Pay close attention to detail while running daily reports which involve medical billing and coding.
  • Process medical billing forms and applied proper coding for services rendered.
  • Update medical systems databases and medical billing.
  • Corresponded with patients, in regards to inquire, related to medical billing.
  • Processed medical billing and interfaced with insurance carriers; verified insurance coverage.

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41. Scheduling System

low Demand
Here's how Scheduling System is used in Patient Service Specialist jobs:
  • Schedule patient appointments, test, procedures for the Department of Medicine and Medical Specialties using a computerized scheduling system.
  • Schedule patient appointments, test and procedures using a computerized scheduling system.
  • Schedule patient appointments using EPIC scheduling system.
  • Schedule patient appointments, using a computerized scheduling system - Allscripts
  • Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system.

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42. Patient Confidentiality

low Demand
Here's how Patient Confidentiality is used in Patient Service Specialist jobs:
  • Sound skills in maintaining complete patient confidentiality.
  • Performed secretarial duties while maintaining patient confidentiality.
  • Created daily schedules and managed student health records by ensuring health and wellness with patient confidentiality.
  • Respect and maintain privacy of patients, assuring patient confidentiality at all times.
  • Conducted cross-team communication with physicians, physician offices, and co-workers, while ensuring patient confidentiality and privacy rights are maintained.
  • Performed filing and retrieving patient records while maintaining patient confidentiality update financial records and ensured payment is received for services rendered.

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43. Necessary Information

low Demand
Here's how Necessary Information is used in Patient Service Specialist jobs:
  • Collect necessary information to verify patient insurance with carrier and schedule patients with a clinician.
  • Copy down insurance information, scan images and collect all necessary information to make sure insurance can be accepted.
  • Verify and enter necessary information into the LCM database.
  • coordinate patient medical record, coordinate patient referral from internal and external sources, ensuring all necessary information is obtained.
  • Verify insurance and provider authorization, including providing necessary information to insurance companies to complete claims.
  • Interact effectively with others front-end staff and exchange necessary information.

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44. Insurance Authorizations

low Demand
Here's how Insurance Authorizations is used in Patient Service Specialist jobs:
  • Position also includes; obtaining insurance authorizations, data entry, and post registration procedures
  • Verify insurance eligibility of patients and check for Insurance authorizations.
  • Acquired insurance authorizations for procedures and tests ordered by physician.
  • Acquired insurance authorizations for procedures ordered by the therapist.
  • Obtain insurance authorizations and verify insurance coverage.
  • Obtain insurance authorizations for therapy treatments.
  • Obtained and collected insurance authorizations.
  • Acquired all insurance authorizations needed for treatment plans, testing, and consults performed.
  • Assist in a minimum of 6 new patient insurance authorizations and referrals per day.
  • Verified insurance authorizations with companies such as AETNA, Blue Cross Blue Shield, Medicare, and Humana.
  • Entered on going referrals into the EPIC referral system after obtaining insurance authorizations.

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45. Physician Schedules

low Demand
Here's how Physician Schedules is used in Patient Service Specialist jobs:
  • Maintained physician schedules on a consistent basis using appropriate descriptive block codes while scheduling, rescheduling and canceling appointments.
  • Oversee assigned physician schedules ensuring adequate appointment utilization.
  • Maintain physician schedules and direct patient flow.
  • Coordinate physician schedules on a weekly basis.
  • Maintain physician schedules, reschedules and cancelations.

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46. Maximize Resource Utilization

low Demand
Here's how Maximize Resource Utilization is used in Patient Service Specialist jobs:
  • Maintained physician schedules on a daily/weekly/monthly basis in order to maximize resource utilization of senior staff as well as patient satisfaction.
  • Maintained physician schedules in order to maximize resource utilization of senior staff.
  • Maintained physician schedules to maximize resource utilization.
  • Scheduled, rescheduled and cancelled physician appointments so as to maximize resource utilization of senior staff for optimum efficiency.

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47. Physician Orders

low Demand
Here's how Physician Orders is used in Patient Service Specialist jobs:
  • Coordinate with Patient Intake Coordinators to establish appropriate placement of patients according to individual patient preferences and physician orders.
  • Processed DSHS evaluations, L&I claims, consults and physician orders requested from community agencies.
  • Register new patients and enter physician orders from outside physicians when needed.
  • Place physician orders in the hospital computer system (EPIC).
  • Complete requisitions to properly indicate the tests required by physician orders.
  • Review & complete physician orders, verifying ambiguous tests.
  • Maintain the schedule for MRI and process physician orders to meet the needs of the patient.
  • Obtain referrals, prior authorizations and physician orders prior to procedure Transmit all requisitions to billing department in a timely fashion.
  • Schedule healthcare appointments based on need at patient's request and interpret physician orders to scheduleappointments and/or ancillary tests.

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48. Insurance Plans

low Demand
Here's how Insurance Plans is used in Patient Service Specialist jobs:
  • Verified all accepted insurance plans, checked eligibility; obtained patient insurances referrals as need.
  • Utilized a working knowledge of patient demographics, insurance plans and medical terminology.
  • Verify eligibility of all insurance plans, Medicare/Medical/CCS/HMO and PPO plans.
  • Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.
  • Used the Electronic Medical data filing system, EMD's, to verify insurance plans.
  • Billed claims to responsible insurance plans and kept processing status up to date.
  • Assist patients with enrollment in all available insurance plans.
  • Identify all accepted insurance plans and cards.
  • Provided friendly and efficient telephone services Able to identify all accepted insurance plans/cards and checks insurance eligibility.
  • Check in and Check out Patients Verify insurance plans Make Courtesy calls Clean waiting room Manage the waiting area

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49. Insurance Cards

low Demand
Here's how Insurance Cards is used in Patient Service Specialist jobs:
  • Scanned insurance cards and identification cards.
  • Scan insurance cards and photo IDs into PM system.
  • Copied insurance cards, and verified payment sources accurately.
  • Scan insurance cards into patient medical record.
  • Copy insurance cards and picture I.D.
  • Accepted medical insurance cards and made copies.

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20 Most Common Skill for a Patient Service Specialist

Patient Care14.5%
Insurance Companies13.6%
Medical Records10.8%
Clinical Staff7.7%
Appointment Scheduling6.7%
Front Desk5.4%
Patient Service5%
Phone Calls5%

Typical Skill-Sets Required For A Patient Service Specialist

RankSkillPercentage of ResumesPercentage
1
1
Patient Care
Patient Care
11.5%
11.5%
2
2
Insurance Companies
Insurance Companies
10.8%
10.8%
3
3
Medical Records
Medical Records
8.6%
8.6%
4
4
Clinical Staff
Clinical Staff
6.1%
6.1%
5
5
Appointment Scheduling
Appointment Scheduling
5.3%
5.3%
6
6
Front Desk
Front Desk
4.3%
4.3%
7
7
Patient Service
Patient Service
4%
4%
8
8
Phone Calls
Phone Calls
4%
4%
9
9
Scheduling Appointments
Scheduling Appointments
3.8%
3.8%
10
10
Data Entry
Data Entry
3.5%
3.5%
11
11
Patient Demographics
Patient Demographics
2.8%
2.8%
12
12
Patient Insurance Information
Patient Insurance Information
2%
2%
13
13
Patient Registration
Patient Registration
1.9%
1.9%
14
14
Patient Scheduling
Patient Scheduling
1.8%
1.8%
15
15
Physical Therapy
Physical Therapy
1.8%
1.8%
16
16
Office Supplies
Office Supplies
1.8%
1.8%
17
17
Hipaa
Hipaa
1.7%
1.7%
18
18
Triage
Triage
1.5%
1.5%
19
19
CPT
CPT
1.3%
1.3%
20
20
Computer System Protocol
Computer System Protocol
1.2%
1.2%
21
21
Telephone Calls
Telephone Calls
1.2%
1.2%
22
22
Patient Accounts
Patient Accounts
1.2%
1.2%
23
23
Hippa
Hippa
1.2%
1.2%
24
24
Greeting Patients
Greeting Patients
1.2%
1.2%
25
25
Ensure Department
Ensure Department
1.2%
1.2%
26
26
Clerical Support
Clerical Support
1.1%
1.1%
27
27
Medicaid
Medicaid
0.9%
0.9%
28
28
High Volume
High Volume
0.9%
0.9%
29
29
Appropriate Person
Appropriate Person
0.8%
0.8%
30
30
Medical Staff
Medical Staff
0.8%
0.8%
31
31
Patient Payments
Patient Payments
0.7%
0.7%
32
32
General Information
General Information
0.6%
0.6%
33
33
Charge Documents
Charge Documents
0.6%
0.6%
34
34
PSS
PSS
0.6%
0.6%
35
35
Financial Statements
Financial Statements
0.6%
0.6%
36
36
Patient Files
Patient Files
0.6%
0.6%
37
37
MRI
MRI
0.6%
0.6%
38
38
Billing Purposes
Billing Purposes
0.5%
0.5%
39
39
IDX
IDX
0.5%
0.5%
40
40
Medical Billing
Medical Billing
0.5%
0.5%
41
41
Scheduling System
Scheduling System
0.5%
0.5%
42
42
Patient Confidentiality
Patient Confidentiality
0.5%
0.5%
43
43
Necessary Information
Necessary Information
0.5%
0.5%
44
44
Insurance Authorizations
Insurance Authorizations
0.5%
0.5%
45
45
Physician Schedules
Physician Schedules
0.5%
0.5%
46
46
Maximize Resource Utilization
Maximize Resource Utilization
0.5%
0.5%
47
47
Physician Orders
Physician Orders
0.5%
0.5%
48
48
Insurance Plans
Insurance Plans
0.4%
0.4%
49
49
Insurance Cards
Insurance Cards
0.4%
0.4%

35,187 Patient Service Specialist Jobs

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