What is a Patient Services Assistant

It must be tiring working in a medical facility, whether you are a doctor, a nurse, an administrative staff, or a facilities staff. There will always be people around, patients waiting for admission or procedures, and family members who wait for the results of their loved one's check-ups, among others. To help ease the workload, healthcare facilities employ patient services assistants.

Patient services assistants play the dual role of administrative staff and customer service staff. As such, you may infer that this is not a walk in the park. They answer patient inquiries in person and through phone calls. They may also process insurance claims and other services related to patient care.

As mentioned in the previous paragraph, this role is not easy. However, if you are interested in a job within the health care industry, and you have a passion for it, you might want to check this out. Just remember, you need to have a pleasant demeanor and a calm, conversational tone.

There is more than meets the eye when it comes to being a Patient Services Assistant. For example, did you know that they make an average of $14.93 an hour? That's $31,061 a year!

Between 2018 and 2028, the career is expected to grow 9% and produce 137,800 job opportunities across the U.S.

What Does a Patient Services Assistant Do

There are certain skills that many Patient Services Assistants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Compassion and Patience.

Learn more about what a Patient Services Assistant does

How To Become a Patient Services Assistant

If you're interested in becoming a Patient Services Assistant, one of the first things to consider is how much education you need. We've determined that 26.2% of Patient Services Assistants have a bachelor's degree. In terms of higher education levels, we found that 3.2% of Patient Services Assistants have master's degrees. Even though some Patient Services Assistants have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Patient Services Assistant. When we researched the most common majors for a Patient Services Assistant, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Patient Services Assistant resumes include High School Diploma degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Patient Services Assistant. In fact, many Patient Services Assistant jobs require experience in a role such as Certified Nursing Assistant. Meanwhile, many Patient Services Assistants also have previous career experience in roles such as Cashier or Medical Assistant.

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Average Salary
$31,061
Average Salary
Job Growth Rate
9%
Job Growth Rate
Job Openings
246,914
Job Openings
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Patient Services Assistant Career Paths

Top Careers Before Patient Services Assistant

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Average Salary for a Patient Services Assistant

Patient Services Assistants in America make an average salary of $31,061 per year or $15 per hour. The top 10 percent makes over $39,000 per year, while the bottom 10 percent under $24,000 per year.
Average Salary
$31,061
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Patient Services Assistant Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Patient Services Assistant. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Patient Services Assistant Resume

At Zippia, we went through countless Patient Services Assistant resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Patient Services Assistant Resume Examples And Templates

Patient Services Assistant Demographics

Patient Services Assistant Gender Statistics

female

76.1 %

male

19.0 %

unknown

4.9 %

Patient Services Assistant Ethnicity Statistics

White

62.5 %

Hispanic or Latino

17.3 %

Black or African American

10.2 %

Patient Services Assistant Foreign Languages Spoken Statistics

Spanish

70.7 %

French

7.7 %

Hindi

2.7 %
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Patient Services Assistant Education

Patient Services Assistant Majors

21.0 %
12.8 %

Patient Services Assistant Degrees

Bachelors

26.2 %

Associate

24.6 %

High School Diploma

23.6 %

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Associate
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Doctorate
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Online Courses For Patient Services Assistant That You May Like

PrEParing: PrEP for Providers and Patients
coursera

Pre-Exposure Prophylaxis (PrEP) using the antiretroviral medication emtricitibine/tenofovir approved in countries around the world is a highly effective means of reducing transmission of HIV through sexual encounters and needle sharing. This Johns Hopkins University course PrEPares you with essential information, concepts and practical advice regarding PrEP from leaders in the field. A first of its kind learning opportunity, both providers and patients learn from the same experts through content...

Applying Health Coaching in Patient Care
edX (Global)

For health practitioners, having knowledge of treatment protocols is not enough. They must be able to inspire behavior change in their patients. In order for the treatment to be effective patients must be empowered to implement therapeutic approaches in their lives. In this course, you will learn about health coaching, which is an effective method for helping patients change their behaviors. Health coaching uses a blend of evidence-based strategies, interventions and communication to actively...

Essentials of Palliative Care
coursera

This course starts you on your journey of integrating primary palliative care into your daily lives. You will learn what palliative care is, how to communicate with patients, show empathy, and practice difficult conversations. You will learn how to screen for distress and provide psychosocial support. You will learn about goals of care and advance care planning and how to improve your success with having these conversations with patients. Finally, you will explore important cultural consideratio...

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Top Skills For a Patient Services Assistant

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 20.3% of Patient Services Assistants listed Patient Care on their resume, but soft skills such as Communication skills and Compassion are important as well.

12 Patient Services Assistant RESUME EXAMPLES

Best States For a Patient Services Assistant

Some places are better than others when it comes to starting a career as a Patient Services Assistant. The best states for people in this position are Hawaii, Connecticut, Minnesota, and Alaska. Patient Services Assistants make the most in Hawaii with an average salary of $45,475. Whereas in Connecticut and Minnesota, they would average $43,265 and $40,267, respectively. While Patient Services Assistants would only make an average of $40,109 in Alaska, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Patient Services Assistant Jobs:
1,602
Highest 10% Earn:
$64,000
Location Quotient:
1.24
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Minnesota

Total Patient Services Assistant Jobs:
3,675
Highest 10% Earn:
$50,000
Location Quotient:
1.42
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Pennsylvania

Total Patient Services Assistant Jobs:
5,364
Highest 10% Earn:
$55,000
Location Quotient:
1.19
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Patient Services Assistants

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