It must be tiring working in a medical facility, whether you are a doctor, a nurse, an administrative staff, or a facilities staff. There will always be people around, patients waiting for admission or procedures, and family members who wait for the results of their loved one's check-ups, among others. To help ease the workload, healthcare facilities employ patient services assistants.
Patient services assistants play the dual role of administrative staff and customer service staff. As such, you may infer that this is not a walk in the park. They answer patient inquiries in person and through phone calls. They may also process insurance claims and other services related to patient care.
As mentioned in the previous paragraph, this role is not easy. However, if you are interested in a job within the health care industry, and you have a passion for it, you might want to check this out. Just remember, you need to have a pleasant demeanor and a calm, conversational tone.
