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Become A Patient Services Assistant

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Working As A Patient Services Assistant

  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Identifying Objects, Actions, and Events
  • Establishing and Maintaining Interpersonal Relationships
  • Getting Information
  • Unpleasant/Hazardous Environment

  • $39,000

    Average Salary

What Does A Patient Services Assistant Do

Nursing assistants, sometimes called nursing aides, help provide basic care for patients in hospitals and residents of long-term care facilities, such as nursing homes. Orderlies transport patients and clean treatment areas.

Duties

Nursing assistants provide basic care and help with activities of daily living. They typically do the following:

  • Clean and bathe patients or residents
  • Help patients use the toilet and dress
  • Turn, reposition, and transfer patients between beds and wheelchairs
  • Listen to and record patients’ health concerns and report that information to nurses
  • Measure patients’ vital signs, such as blood pressure and temperature
  • Serve meals and help patients eat

Some nursing assistants also may dispense medication, depending on their training level and the state in which they work.

In nursing homes and residential care facilities, assistants are often the principal caregivers. They have more contact with residents than other members of the staff. Because some residents stay in a nursing home for months or years, assistants may develop close relationships with their residents.

Orderlies typically do the following:

  • Assist patients with moving about the facility, such as pushing wheelchairs
  • Clean equipment and facilities
  • Change linens
  • Stock supplies

Nursing assistants and orderlies work as part of a healthcare team under the supervision of licensed practical or licensed vocational nurses and registered nurses.

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How To Become A Patient Services Assistant

Nursing assistants must complete a state-approved education program and must pass their state’s competency exam. Orderlies generally have at least a high school diploma.

Education and Training

Nursing assistants must complete a state-approved education program in which they learn the basic principles of nursing and complete supervised clinical work. These programs are found in high schools, community colleges, vocational and technical schools, hospitals, and nursing homes.

In addition, nursing assistants typically complete a brief period of on-the-job training to learn about their specific employer’s policies and procedures.

Orderlies typically have at least a high school diploma and receive a short period of on-the-job training.

Licenses, Certifications, and Registrations

After completing a state-approved education program, nursing assistants take a competency exam. Passing this exam allows them to use state-specific titles. In some states, a nursing assistant or aide is called a Certified Nursing Assistant (CNA), but titles vary from state to state.

Nursing assistants who have passed the competency exam are placed on a state registry. Nursing assistants must be on the state registry to work in a nursing home.

Some states have other requirements as well, such as continuing education and a criminal background check. Check with state boards of nursing or health for more information.

In some states, nursing assistants can earn additional credentials, such as becoming a Certified Medication Assistant (CMA). As a CMA, they can give medications.

Orderlies do not need a license, however, many jobs require a Basic Life Support (BLS) certification, which shows they are trained to provide cardiopulmonary resuscitation (CPR).

Important Qualities

Communication skills. Nursing assistants and orderlies must be able to communicate effectively to address patients’ or residents’ concerns. They also need to relay important information to other healthcare workers.

Compassion. Nursing assistants and orderlies assist and care for the sick, injured, and elderly. Doing so requires a compassionate and empathetic attitude.

Patience. The routine tasks of cleaning, feeding, and bathing patients or residents can be stressful. Nursing assistants and orderlies must have patience in order to complete these tasks.

Physical stamina. Nursing assistants and orderlies spend much of their time on their feet. They should be comfortable performing physical tasks, such as lifting or moving patients.

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Patient Services Assistant Career Paths

Patient Services Assistant
Certified Nursing Assistant Registered Nurse Registered Nurse Supervisor
Nursing Director
9 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
Account Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Office Manager
Practice Manager
9 Yearsyrs
Medical Assistant Registered Nurse Registered Nurse Supervisor
Nurse Manager
9 Yearsyrs
Medical Assistant Licensed Practical Nurse Registered Nurse Supervisor
Assistant Director Of Nursing
7 Yearsyrs
Medical Assistant Patient Care Coordinator Office Manager
Business Office Manager
7 Yearsyrs
Licensed Practical Nurse Utilization Review Nurse Case Manager
Patient Care Manager
5 Yearsyrs
Licensed Practical Nurse Instructor Consultant
Partner
6 Yearsyrs
Registered Nurse Team Leader Owner
Co-Owner
6 Yearsyrs
Patient Care Technician Staff Nurse MDS Coordinator
Unit Manager
6 Yearsyrs
Patient Care Technician Staff Nurse Clinical Coordinator
Clinical Manager
8 Yearsyrs
Patient Care Technician Unit Secretary Executive Assistant
Office Manager Of Human Resources
6 Yearsyrs
Unit Secretary Medical Coder Office Manager
Chief Executive Officer
8 Yearsyrs
Unit Secretary Patient Care Coordinator Assistant Manager
Center Manager
6 Yearsyrs
Patient Service Representative Patient Care Coordinator Case Manager
Clinical Director
9 Yearsyrs
Staff Nurse Consultant Nurse Nursing Director
Managed Care Director
9 Yearsyrs
Nurse Consultant Nurse Nursing Director
Wellness Director
7 Yearsyrs
Patient Care Assistant Mental Health Worker Residential Supervisor
Residential Manager
5 Yearsyrs
Specialist Lead Teacher House Manager
Home Manager
5 Yearsyrs
Nurse Ambulatory Care Coordinator Patient Care Manager
Medical Manager
6 Yearsyrs
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Do you work as a Patient Services Assistant?

Help others decide if this is a good career for them

Average Length of Employment
Care Associate 2.5 years
Nurses' Aide 2.5 years
Nurse Technician 2.4 years
Patient Escort 2.2 years
Patient Sitter 1.6 years
Hospitality Aide 1.5 years
Top Careers Before Patient Services Assistant
Cashier 14.0%
Internship 3.9%
Assistant 3.4%
Volunteer 3.1%
Server 2.3%
Secretary 2.1%
Manager 1.7%
Top Careers After Patient Services Assistant
Cashier 7.1%
Assistant 3.8%
Internship 2.7%
Volunteer 2.2%

Do you work as a Patient Services Assistant?

Patient Services Assistant Demographics

Gender

Female

70.1%

Male

15.7%

Unknown

14.3%
Ethnicity

White

60.2%

Hispanic or Latino

17.5%

Black or African American

12.1%

Asian

6.9%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

70.7%

French

7.7%

Hindi

2.7%

Russian

2.4%

Arabic

2.4%

Portuguese

2.0%

Gujarati

1.3%

Mandarin

1.3%

Italian

1.3%

Chinese

1.3%

Swedish

1.0%

Romanian

1.0%

Urdu

1.0%

Vietnamese

0.7%

Carrier

0.7%

Tagalog

0.7%

Polish

0.7%

Turkish

0.3%

Khmer

0.3%

Hungarian

0.3%
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Patient Services Assistant Education

Schools

University of Phoenix

22.2%

Eastern Michigan University

7.6%

Everest Institute

7.6%

Washtenaw Community College

7.0%

Remington College

5.5%

Kaplan University

4.9%

The Academy

4.5%

Ashford University

4.3%

Houston Community College

3.9%

Columbus State Community College

3.8%

Ivy Tech Community College of Indiana

3.2%

Ohio State University

3.1%

Keiser University

3.0%

Ultimate Medical Academy - Clearwater

2.9%

Walden University

2.9%

Miami Dade College

2.9%

Baker College

2.8%

Grand Canyon University

2.7%

The Community College of Baltimore County

2.5%

Bryant and Stratton College

2.5%
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Majors

Nursing

23.9%

Medical Assisting Services

16.4%

Business

11.2%

Health Care Administration

9.8%

Nursing Assistants

7.1%

Psychology

3.9%

General Studies

3.2%

Criminal Justice

3.0%

Medical Technician

2.3%

Biology

2.2%

Social Work

1.9%

Education

1.9%

Health Sciences And Services

1.8%

Accounting

1.8%

Health/Medical Preparatory Programs

1.8%

Liberal Arts

1.7%

Management

1.6%

Pharmacy

1.6%

Human Services

1.5%

Communication

1.4%
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Degrees

Other

37.1%

Bachelors

21.8%

Associate

18.2%

Certificate

9.4%

Masters

5.9%

Diploma

5.6%

License

1.4%

Doctorate

0.6%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$39,000
View Detailed Salary Report
$21,000
Min 10%
$39,000
Median 50%
$39,000
Median 50%
$39,000
Median 50%
$39,000
Median 50%
$39,000
Median 50%
$39,000
Median 50%
$39,000
Median 50%
$70,000
Max 90%
Best Paying Company
Sharp HealthCare
Highest Paying City
Cleveland, OH
Highest Paying State
Michigan
Avg Experience Level
2.4 years
How much does a Patient Services Assistant make at top companies?
The national average salary for a Patient Services Assistant in the United States is $39,209 per year or $19 per hour. Those in the bottom 10 percent make under $21,000 a year, and the top 10 percent make over $70,000.

How Would You Rate The Salary Of a Patient Services Assistant?

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Top Skills for A Patient Services Assistant

  1. Patient Care
  2. Medical Records
  3. ADL
You can check out examples of real life uses of top skills on resumes here:
  • Maintained confidentiality with regard to patient care information and chart contents.
  • Provided assistance in retrieving medical records and other necessary documentation to assist veterans in receiving timely health care services.
  • Assist patients with personal care, Dressing and Grooming, ADL's, laundry, Ambulatory and INR Monitoring Assistance.
  • Check patient's vital signs, blood pressure, and weight and write up lab slips for the physicians.
  • Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.

How Would You Rate Working As a Patient Services Assistant?

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Top Patient Services Assistant Employers

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Jobs From Top Patient Services Assistant Employers

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