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Become A Patient Services Assistant

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Working As A Patient Services Assistant

  • Assisting and Caring for Others
  • Documenting/Recording Information
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Interacting With Computers
  • Deal with People

  • Unpleasant/Angry People

  • Unpleasant/Hazardous Environment

  • Repetitive

  • $48,996

    Average Salary

What Does A Patient Services Assistant Do At UPMC

* Adhere to the organization's Patient Safety Plan, goals, and fulfills Patient Safety objectives.
* Adhere to the national patient safety goals by planning, directing, and monitoring implementation aspects related to those goals.
* Adhere to reporting elements and requirements set forth by all regulatory agencies for patient safety.
* Adhere to the Patient safety educational aspects.
* Interact with patients, family members, visitors, other staff members and community representatives in a courteous and respectful manner.
* Attend to the needs of guests.
* Maintain patient confidentiality.
* Monitor the patient's status as related to physical safety and report observations to the professional nurse.
* Participate as a Patient Care Sitter as needed.
* Provide a safe, clean and comfortable environment for the patient and the family.
* Report unsafe conditions to the professional nurse.
* Provide basic personal hygiene and assistance in activities of daily living such as feeding, dressing, ambulating and elimination.
* Transfer and transport patients in a safe, timely and courteous manner.
* Qualifications

What Does A Patient Services Assistant Do At Falmouth Hospital

* Must be courteous to patients, customers, clients and other employees of the organization.
* Transports patients via wheelchairs and stretchers.
* Identify and locate needed accessories to facilitate transport.
* Vital signs, oxygen saturation, weights, and non-invasive specimen collection.
* Answering call lights.
* Making beds both empty and occupied.
* Turning and positioning patients, range of motion, ambulation, and toiletry.
* Assistance with all ADL's and complete care as needed.
* Setting up, assisting and educating patients, with commodes, bedpans, urinals, sitz baths, walkers, wheel chairs, slings, knee mobilizes, knee immobilizers, trapeze, venodyne boots, crutches, specific precautions- with input from PT as needed Appropriate emptying and/or recording of all drainage devices.
* Setting up all equipment routinely used on their home base units.
* Preparing room for admission.
* Assist with patient discharges Removal of linens.
* Light maintenance defined as not needing tools and within the patient rooms.
* Post mortem care.
* Answering telephone.
* Must wear facility provided identification badge.
* Facilitate communication to RN's to provide best care possible for patients Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Falmouth Hospital's commitment to CARES: compassion, accountability, respect, excellence and service

What Does A Patient Services Assistant Do At Mercy Medical Center Clinton

* Receives and greet visitors and patients, ascertains the nature of their business, and notifies appropriate staff.
* Assists and/or directs visitors, patients and deliveries to appropriate areas.
* Answers routine questions; provides basic information and assistance with departmental procedures.
* Performs patient registration by interviewing patient or patient's representative to obtain patient demographics such as name, address, birth date, physician's name, and insurance company information related to payment of hospital bills.
* Completes related forms and records, and enters information into computerized systems.
* Determines appropriate payment required at point of registration, and explains financial requirements to patient or responsible party.
* Collects deposits or deductibles as required.
* Issues receipts for payments.
* Initiates billing process.
* Prepares charge slips for services rendered by recording necessary patient information, hospital billing codes, treatment or examination procedures, and other related information.
* Schedules and arranges patient appointments for diagnostic tests, treatments, therapies, etc. following established scheduling guidelines and procedures.
* Prepares and distributes listings of patient appointments.
* Assembles files for new patients according to procedure or other guidelines.
* Updates records and files for current patients.
* Utilizes a variety of information systems (such as PCIS, ANSOS< ADAC, Cerner) to enter and access information in a pre-coded format.
* Maintains departmental computer database files and data used for quality assurance, statistical reporting and other purposes.
* This may include obtaining, clarifying, calculating and entering information, assisting in data retrieval, and preparing reports.
* Prepares, maintains and processes a variety of forms, charts, records and logs as prescribed.
* Performs light typing and/or word processing of correspondence, reports and other documents.
* Contacts various departments in order to gather information on results of diagnostic tests and other records.
* Responds to routine inquiries from other departments regarding patient registration information, billing and other matters requiring some knowledge and interpretation of departmental procedures.
* Obtains and relays information on behalf of department staff.
* May communicate with insurance companies via on-line systems or telephone, to verify insurance membership eligibility and benefits for services.
* May receive and respond to requests for release or verification of information.
* Locates, orders and retrieves requested data from files.
* With proper authorization, copies and routes pertinent records and information to requestors.
* Maintains logs of work activities.
* Answers telephone and routes calls appropriately.
* Takes and relays messages according to established procedures.
* Open, sorts and routes incoming mail.
* Processes outgoing mail and packages.
* Orders and maintains office and/or medical supplies.
* Keeps work and visitor areas clean and well organized.
* Performs a variety of general clerical duties, such as filing, copying, collating, running, errands, assembling and distributing packets, mailings and memos.
* May assist in scheduling meetings and maintaining calendars.
* Also performs duties specific to the functions and needs of the department.
* Maintains good rapport and cooperative relationships.
* Approaches conflict in a constructive manner.
* Helps to identify problems offer solutions and participates in their resolution
* Maintains the confidentiality of information acquired pertaining to patient, physicians, employees and visitors to St.
* Joseph Mercy Hospital.
* Discusses patient and hospital information only among appropriate personnel in appropriately private places.
* Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management

What Does A Patient Services Assistant Do At Falmouth Hospital

* include the following.
* Other duties may be assigned.
* Practices according to entity mandatory requirements.
* Practices according to department expectations.
* Practices with a Customer Service approach to all activities.
* Provides care for patients according to facility/agency, JCAHO, and the law.
* Provides care as part of the interdisciplinary team.
* Documents according to facility/agency and department policies.
* Prioritizes duties according to patient and department needs.
* Meets the needs of the patient/family using internal and external resources.
* Uses appropriate physical resources/equipment in a safe manner.
* Addresses age-specific needs of infants, toddlers, school age, adults and older adults.
* Provides quality care for patients.
* Performs room maintenance duties.
* Performs administrative and other duties as needed.
* Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Falmouth Hospital's commitment to CARES: compassion, accountability, respect, excellence and service

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How To Become A Patient Services Assistant

Most medical assistants have postsecondary education such as a certificate. Others enter the occupation with a high school diploma and learn through on-the-job training.


Medical assistants typically graduate from postsecondary education programs. Although there are no formal educational requirements for becoming a medical assistant in most states, employers may prefer to hire assistants who have completed these programs.

Programs for medical assisting are available from community colleges, vocational schools, technical schools, and universities and take about 1 year to complete. These programs usually lead to a certificate or diploma. Some community colleges offer 2-year programs that lead to an associate’s degree. All programs have classroom and laboratory portions that include lessons in anatomy and medical terminology.

Some medical assistants have a high school diploma or equivalent and learn their duties on the job. High school students interested in a career as a medical assistant should take courses in biology, chemistry, and anatomy.

Important Qualities

Analytical skills. Medical assistants must be able to understand and follow medical charts and diagnoses. They may be required to code a patient’s medical records for billing purposes.

Detail oriented. Medical assistants need to be precise when taking vital signs or recording patient information. Physicians and insurance companies rely on accurate records.

Interpersonal skills. Medical assistants need to be able to discuss patient information with other medical personnel, such as physicians. They often interact with patients who may be in pain or in distress, so they need to be able to act in a calm and professional manner.

Technical skills. Medical assistants should be able to use basic clinical instruments so they can take a patient’s vital signs, such as heart rate and blood pressure.


Medical assistants who do not have postsecondary education learn their skills through on-the-job training. Physicians or other medical assistants may teach a new assistant medical terminology, the names of the instruments, how to do daily tasks, how to interact with patients, and other tasks that help keep an office running smoothly. Medical assistants also learn how to code both paper and electronic health records (EHRs) and how to record patient information. It can take several months for an assistant to complete training, depending on the facility.

Licenses, Certifications, and Registrations

Medical assistants are not required to be certified in most states. However, employers prefer to hire certified assistants.

Several organizations offer certification. An applicant must pass an exam and have taken one of several routes to be eligible for each certification. These routes include graduation from an accredited program and work experience, among others. In most cases, an applicant must be at least 18 years old before applying for certification.

The National Commission for Certifying Agencies, part of the Institute for Credentialing Excellence, accredits five certifications for medical assistants:

  • Certified Medical Assistant (CMA) from the American Association of Medical Assistants
  • Registered Medical Assistant (RMA) from American Medical Technologists
  • National Certified Medical Assistant (NCMA) from the National Center for Competency Testing
  • Certified Clinical Medical Assistant (CCMA) from the National Healthcareer Association
  • Certified Medical Administrative Assistant (CMAA) from the National Healthcareer Association

Some states may require assistants to graduate from an accredited program, pass an exam, or both, in order to practice. Contact the state board of medicine for more information.

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Patient Services Assistant jobs

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Patient Services Assistant Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Swedish

  • Mandarin

  • Hungarian

  • Chinese

  • Romanian

  • Armenian

  • Polish

  • Italian

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Patient Services Assistant

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Patient Services Assistant Education

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Top Skills for A Patient Services Assistant


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Top Patient Services Assistant Skills

  1. Customer Service
  2. Direct Patient Care
  3. Medical Records
You can check out examples of real life uses of top skills on resumes here:
  • Demonstrated ability to provide excellent customer service to individuals and groups.
  • Assist the surgical team by performing direct and indirect patient care duties.
  • Provided assistance in retrieving medical records and other necessary documentation to assist veterans in receiving timely health care services.
  • Determined if Veterans were eligible for travel money, coordinated any travel authorized under governing rules.
  • Verify insurance eligibility, ensures referral and other authorizations requirements are met.

Top Patient Services Assistant Employers

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