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It must be tiring working in a medical facility, whether you are a doctor, a nurse, an administrative staff, or a facilities staff. There will always be people around, patients waiting for admission or procedures, and family members who wait for the results of their loved one's check-ups, among others. To help ease the workload, healthcare facilities employ patient services assistants.

Patient services assistants play the dual role of administrative staff and customer service staff. As such, you may infer that this is not a walk in the park. They answer patient inquiries in person and through phone calls. They may also process insurance claims and other services related to patient care.

As mentioned in the previous paragraph, this role is not easy. However, if you are interested in a job within the health care industry, and you have a passion for it, you might want to check this out. Just remember, you need to have a pleasant demeanor and a calm, conversational tone.

What Does a Patient Services Assistant Do

There are certain skills that many patient services assistants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, compassion and patience.

Learn more about what a Patient Services Assistant does

How To Become a Patient Services Assistant

If you're interested in becoming a patient services assistant, one of the first things to consider is how much education you need. We've determined that 26.2% of patient services assistants have a bachelor's degree. In terms of higher education levels, we found that 3.2% of patient services assistants have master's degrees. Even though some patient services assistants have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Patient Services Assistant

Career Path For a Patient Services Assistant

In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of certified nursing assistant you might progress to a role such as registered nurse eventually. Later on in your career, you could end up with the title nursing director.

Patient Services Assistant

Average Salary for a Patient Services Assistant

Patient Services Assistants in America make an average salary of $33,879 per year or $16 per hour. The top 10 percent makes over $46,000 per year, while the bottom 10 percent under $24,000 per year.
Average Patient Services Assistant Salary
$33,879 Yearly
$16.29 hourly

What Am I Worth?


Roles and Types of Patient Services Assistant

The role of a patient services assistant includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general patient services assistant responsibilities:

  • Process and track paperwork related to patient referral, reimbursement, patient billing,
  • 20%) strives for excellent customer service. Acknowledge
  • Appointment scheduling/: able to accurately and efficiently schedule patients utilizing michart. Able to identify the best available appointment type to meet the patient

There are several types of patient services assistant, including:

Patient Care Technician


So, you've decided to become a patient care technician. In addition to registered nurses, patients really look forward to having you by their side. You're an important piece of the puzzle. Speaking of RN's, as long as you get enough experience as a patient care technician, you may have the option to become an RN, eventually. It's definitely a nice little stepping stone.

Aside from knowing the opportunity you'll have in this career, becoming a patient care technician has a lot of great positives. Since you'll be working directly with patients, you'll be around a lot of people daily. Which makes this a very social job. If you're a social butterfly, you'll fit right in.

You have a lot of options of where you want to work when it comes to the patient care technician job. From hospitals and doctor's offices to nursing homes and long-term care facilities, you're needed in a lot of different places. It just depends on where you want to end up.

  • Average Salary: $32,806
  • Degree: Bachelor's Degree

Certified Nurses' Aide


The duties of certified nurses' aides mainly focus on providing healthcare and well-being assistance to the patients in private clinical establishments, hospitals, hospices, or whatever establishment that provides care for a long period.

It is also a part of your responsibility to aid patients in putting on clothes, ensuring they take their bath, catheter utilization, crucial regular exercise and strolls, and arranging and feeding meals. What is more? You must observe patients' crucial signs and general state. You must cooperate with nurses and other health care personnel by announcing alterations and recovery as well as helping nurses in the direct treatment of trauma patients.

Nurses' Aides don't usually require a university education, but the most frequently used degree for a certified Nurses' aide is a high school diploma, although an associate degree can be used as an alternative. Furthermore, you must demonstrate excellent communication, problem-solving, and writing skills. You should also be detail-oriented and show empathy for patients. You will earn an average yearly salary ranging from $22,000 to $37,000.

  • Average Salary: $32,566
  • Degree: High School Diploma

Nurses' Aide


If you have been admitted to a hospital before, the nurse aide is the individual in charge of performing basic chores such as preparing meals, dressing, and bathing. Their primary role is centered around providing welfare and health care assistance, and they're supervised by a registered nurse.

Daily, a nurses' aide will also record vital signs, administer patient medication, and undertake light housekeeping duties. They are in charge of transporting patients to operating rooms, conducting equipment set up, and working with nurses in reporting patient progress.

Employers require nurses' aides to have a minimum high school diploma or G.E.D equivalent. On top of that, they will also need certification as a nurse aide I or nurse aide II, depending on the job scope. This role earns, on average, $13 per hour.

  • Average Salary: $30,496
  • Degree: High School Diploma

States With The Most Patient Services Assistant Jobs

Mouse over a state to see the number of active patient services assistant jobs in each state. The darker areas on the map show where patient services assistants earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Patient Services Assistant Jobs By State

RankStateNumber of JobsAverage Salary
5New York5,122$36,427
9North Carolina3,961$28,068
14New Jersey3,324$34,232
26South Carolina1,484$30,811
34New Hampshire908$38,944
36New Mexico815$30,621
38West Virginia669$30,168
42Rhode Island528$34,902
44North Dakota403$33,288
45South Dakota374$37,192

Patient Services Assistant Education

Patient Services Assistant Majors

21.0 %
12.8 %

Patient Services Assistant Degrees


26.2 %


24.6 %

High School Diploma

23.6 %

Top Skills For a Patient Services Assistant

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 38.1% of patient services assistants listed patients on their resume, but soft skills such as communication skills and compassion are important as well.

Choose From 10+ Customizable Patient Services Assistant Resume templates

Zippia allows you to choose from different easy-to-use Patient Services Assistant templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Patient Services Assistant resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Patient Services Assistant diversity

Patient Services Assistant Gender Distribution


After extensive research and analysis, Zippia's data science team found that:

  • Among patient services assistants, 81.8% of them are women, while 18.2% are men.

  • The most common race/ethnicity among patient services assistants is White, which makes up 58.8% of all patient services assistants.

  • The most common foreign language among patient services assistants is Spanish at 70.7%.

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Best States For a Patient Services Assistant

Some places are better than others when it comes to starting a career as a patient services assistant. The best states for people in this position are California, Hawaii, Connecticut, and Oregon. Patient services assistants make the most in California with an average salary of $42,651. Whereas in Hawaii and Connecticut, they would average $40,011 and $39,782, respectively. While patient services assistants would only make an average of $39,233 in Oregon, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New Hampshire

Total Patient Services Assistant Jobs: 908
Highest 10% Earn:
Location Quotient:

2. Connecticut

Total Patient Services Assistant Jobs: 1,602
Highest 10% Earn:
Location Quotient:

3. Pennsylvania

Total Patient Services Assistant Jobs: 5,364
Highest 10% Earn:
Location Quotient:
Full List Of Best States For Patient Services Assistants

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Top Patient Services Assistant Employers

Most Common Employers For Patient Services Assistant

RankCompanyAverage SalaryHourly RateJob Openings
1Riley Children's Health$39,435$18.9628
2Washington Health System$38,118$18.3317
3CNA Insurance$37,694$18.1231
4Maxim Healthcare Group$33,566$16.1422
5Eskenazi Health$33,540$16.1325
7Compass Group USA$32,882$15.8126
8Essentia Health$32,331$15.5420
9Goshen General Hospital Auxiliary Inc$31,906$15.3417
10Patient Care Inc$31,776$15.2881

Patient Services Assistant Videos