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Become A Patient Services Assistant

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Working As A Patient Services Assistant

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $120,419

    Average Salary

What Does A Patient Services Assistant Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Patient Services Assistant

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Patient Services Assistant Career Paths

Patient Services Assistant
Patient Service Representative Billing Specialist
Business Office Manager
8 Yearsyrs
Program Support Assistant Programming Specialist Program Director
Clinical Director
9 Yearsyrs
Registered Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Clerk Case Manager Clinical Manager
Clinical Operations Manager
10 Yearsyrs
Patient Representative Patient Service Representative Insurance Coordinator
Dental Office Manager
5 Yearsyrs
Billing Specialist Operations Manager Assistant Director
Director Of Admissions
7 Yearsyrs
Pharmacist Technician Office Manager Case Manager
Director Of Case Management
11 Yearsyrs
Patient Service Representative Patient Care Coordinator Nursing Director
Director Of Health Services
10 Yearsyrs
Pharmacist Technician Licensed Practical Nurse Physician
Medical Director
9 Yearsyrs
Patient Access Representative Accounts Receivable Specialist Medical Biller Coder
Medical Office Manager
5 Yearsyrs
Unit Secretary Registered Nurse Staff Nurse
Nurse Manager
9 Yearsyrs
Program Support Assistant Human Resources Assistant Human Resources Coordinator
Office Manager Of Human Resources
7 Yearsyrs
Clerk Account Representative Patient Access Representative
Patient Account Manager
7 Yearsyrs
Registered Nurse Nurse Staff Nurse
Patient Care Manager
6 Yearsyrs
Licensed Practical Nurse Staff Nurse Nurse Manager
Patient Relations Director
10 Yearsyrs
Licensed Practical Nurse Registered Nurse Case Manager Service Supervisor
Patient Services Manager
8 Yearsyrs
Unit Secretary Office Manager
Practice Manager
9 Yearsyrs
Patient Access Representative Patient Coordinator Front Office Manager
Resident Manager
5 Yearsyrs
Billing Specialist Billing Manager
Revenue Manager
8 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
MD 3.3 years
Clinical Assistant 2.4 years
Patient Liaison 2.3 years
Doctor Assistant 2.3 years
Top Careers Before Patient Services Assistant
Cashier 8.9%
Internship 4.3%
Secretary 4.2%
Teller 3.4%
Volunteer 3.4%
Assistant 2.9%
Server 2.6%
Top Careers After Patient Services Assistant
Secretary 5.5%
Cashier 5.5%
Internship 3.3%
Volunteer 3.1%

Do you work as a Patient Services Assistant?

Patient Services Assistant Demographics

Gender

Female

79.4%

Male

19.0%

Unknown

1.6%
Ethnicity

White

63.0%

Hispanic or Latino

15.2%

Black or African American

11.1%

Asian

6.9%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

71.4%

Swedish

4.8%

French

4.8%

Mandarin

3.2%

Portuguese

1.6%

Hindi

1.6%

Hungarian

1.6%

Chinese

1.6%

Romanian

1.6%

Russian

1.6%

Gujarati

1.6%

Armenian

1.6%

Polish

1.6%

Italian

1.6%
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Patient Services Assistant Education

Schools

University of Phoenix

20.3%

Eastern Michigan University

12.1%

Washtenaw Community College

8.7%

Ohio State University

6.3%

Ivy Tech Community College of Indiana

4.8%

Columbus State Community College

4.8%

Everest Institute

3.9%

Schoolcraft College

3.9%

Kaplan University

3.9%

Remington College

3.4%

Liberty University

3.4%

Davenport University

3.4%

Indiana University - Purdue University Indianapolis

2.9%

Ashford University

2.9%

American InterContinental University

2.9%

Oakland Community College

2.9%

The Community College of Baltimore County

2.4%

Henry Ford College

2.4%

Ferris State University

2.4%

Texas Tech University

2.4%
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Majors

Business

18.9%

Health Care Administration

15.5%

Nursing

12.5%

Medical Assisting Services

12.4%

Psychology

5.8%

General Studies

3.4%

Nursing Assistants

3.4%

Criminal Justice

3.2%

Biology

2.8%

Social Work

2.5%

Education

2.5%

Medical Technician

2.4%

Communication

2.3%

Health Sciences And Services

2.2%

Accounting

2.2%

Management

1.8%

Legal Support Services

1.8%

Human Resources Management

1.6%

Health/Medical Preparatory Programs

1.4%

Kinesiology

1.4%
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Degrees

Other

32.6%

Bachelors

28.9%

Associate

14.9%

Masters

10.0%

Certificate

8.4%

Diploma

3.1%

License

1.3%

Doctorate

0.8%
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Patient Services Assistant Videos

4 Paws For Ability - A Day In The Life, Autism Service Dog

Patient Care Technician Jobs

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Part Time
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How Would You Rate The Salary Of a Patient Services Assistant?

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Top Skills for A Patient Services Assistant

  1. Medical Records
  2. Patient Information
  3. Scheduling Appointments
You can check out examples of real life uses of top skills on resumes here:
  • Provided assistance in retrieving medical records and other necessary documentation to assist veterans in receiving timely health care services.
  • Worked diligently with outside providers to obtain patient information vital to clinical visits within Breast Imaging.
  • Maintain a customer-focused approach while scheduling appointments, verifying demographic information, and insurance eligibility.
  • Participated in special studies for identifying opportunities to improve customer service and process quality.
  • Provide support to non-clinical services by providing sanitary, well-organized and adequately stocked patient care and non-patient care areas.

How Would You Rate Working As a Patient Services Assistant?

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Top Patient Services Assistant Employers

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Jobs From Top Patient Services Assistant Employers

Patient Services Assistant Videos

4 Paws For Ability - A Day In The Life, Autism Service Dog

Patient Care Technician Jobs

Be a patient service associate today!

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