Patient services assistant job description

This position is focused on patient and guest check in while providing an excellent customer service experience at the point of entry. The Patient Relations Assistant (Assistant) will greet all guests entering the facility with a welcoming and positive demeanor. They will ensure, if the guest is a patient, they are listed on a schedule and then personally escort the patient to their proper hospital destination. The Assistant will welcome visitors and validate patient name and room number to ensure proper visitor management as well as communication of visitor guidelines. The Assistant will respond to any immediate needs identified, within their capability or obtain the appropriate assistance for those needs outside of their scope of service. The Assistant will be required to be aware of the location of all departments and general operations of the hospital so that knowledgeable answers will be given to guests in a timely manner. The Assistant must exhibit a professional demeanor including making appropriate eye contact, smiling and rising to greet guests as they enter the building. The Assistant should be able to demonstrate active listening and adaptability to the needs of the guest. The Assistant will be required to wear a uniform and maintain good grooming at all times.
SHIFT AND SCHEDULE

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS
• Timely reporting for your shift to ensure proper coverage for patients/guest screening
• Provides point of entry customer service by greeting every guest/patients that enter hospital and presents to front desk
• Extends assistance via wheelchair to any mobility impaired patient/guest.
• Understand schedules and appropriate destination for patient
• Understands and maintains confidentiality and privacy with schedules
• Complete proper check in for all patients and banding of allowed patients/guest
• Communicates effectively and respectfully with every colleague and guest
EDUCATION AND EXPERIENCE
• Minimum of a high school diploma or equivalent.
PHYSICAL REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .
The individual must be able to
• Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff.
• The individual must use an assisted lift device or get another individual(s) to assist with the lift that is over these maximum limits.
• Ability to push guests in wheelchairs up to 250lbs. Wheelchairs are designed to hold up to 500 lbs.

The Patient Assistant I serves in a role capacity of a Nursing Assistant and Monitor Technician. In the Nursing Assistant role, the Patient Assistant I performs routine patient care duties within the limits of their training and certification. The Monitor Technician has responsibility to proactively notify assigned nurses of patients' cardiac monitor rhythm and any changes that require immediate or planned intervention. This role also has responsibility to issue, receive and clean monitoring equipment to hospital staff during assigned shift, and accurately maintain telemetry log during assigned shift.

We know it's not just about finding a job. It's about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

At North Okaloosa Medical Center, we believe in providing convenient care in a comfortable setting. With the help of more than 600 employees, 150 physicians on staff and more than $12 million of recent capital upgrades and renovations, we have created a caring place where clinical expertise and advanced technology blend seamlessly with sincerity and compassion.

We pride ourselves on our unique dedication to the community hospital experience. While we believe it's vital to stay up to date with technology, we will never lose sight of what's truly important - the human interaction that is crucial to providing quality care.

Our goal is to anticipate the needs and exceed the expectations of our patients and their families, ALWAYS. North Okaloosa Medical Center stands ready to meet the healthcare needs of the region. We are very proud of the services we provide and it is our goal to make you proud to choose North Okaloosa Medical Center.

The Patient Assistant I serves in a role capacity in the PCU Unit Nursing Assistant and Monitor Technician The Patient Assistant I functions under the direction of the Charge Nurse

In the Nursing Assistant role, the Patient Assistant I performs routine patient care duties within the limits of their training and certification including (but not limited to): vital signs, personal hygiene, dietary needs, physical activity, patient transport, and recording of patient data in medical record as assigned.
In the Monitor Technician role, the Patient Assistant I is responsible for constant surveillance of the central telemetry monitor station for identification and documentation of patient telemetry monitor patterns and interpretation. The Monitor Technician has responsibility to proactively notify assigned nurses of patients' cardiac monitor rhythm and any changes that require immediate or planned intervention. This role also has responsibility to issue, receive and clean monitoring equipment to hospital staff during assigned shift, accurately maintain telemetry log during assigned shift, and other tasks as directed by Charge Nurse and Unit Director.

We're looking for an individual to provide front desk registration in our outpatient clinic. The primary responsibilities include, but are not limited to; greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports the efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.

The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.
Skills / Knowledge / Abilities

This position requires the ability to multi-task, provide exceptional customer service, attention to detail, excellent communication skills, both in person and telephone, organizational and computer skills.

Does this position have supervisory responsibilities? No Preferred Education/Experience

Customer service experience in a medical clinic or office setting

Deadline to Apply 10/19/2022 University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.