Automatically apply for jobs with Zippia

Upload your resume to get started.

Patient services assistant skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Janice Nash,

Comora Sarah

Patient services assistant example skills

Below we've compiled a list of the most critical patient services assistant skills. We ranked the top skills for patient services assistants based on the percentage of resumes they appeared on. For example, 38.1% of patient services assistant resumes contained patients as a skill. Continue reading to find out what skills a patient services assistant needs to be successful in the workplace.

15 patient services assistant skills for your resume and career

1. Patients

Here's how patient services assistants use patients:

Validate and update patients demographic information.
Assist patients with self-administer of medication.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient services assistants use customer service:

Maintain and promote professional ethic regarding confidentiality, good customer service and adhere to facility policies and procedures.
Verified insurance requested and received authorizations for procedures and various diagnoses with excellent customer service skills.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how patient services assistants use patient care:

Provide support to non-clinical services by providing sanitary, well-organized and adequately stocked patient care and non-patient care areas.
Coordinated, advised and organized patient care and diagnostic scheduling throughout multiple departments to facilitate successful patient outcomes.

4. Vital Signs

Vital signs are a set of values indicating different body systems' performance. They are measurements of the body's most basic functions. The four major vital signs used in medicine to assess a patient are body temperature, pulse rate, respiration rate, and blood pressure.

Here's how patient services assistants use vital signs:

Prepare patients by obtaining vital signs and documenting/updating patient health information.
Obtained and monitored vital signs and reconciled medication list.

5. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how patient services assistants use cpr:

Check vital signs, perform CPR and First Aid, and assist in medical examination
Save a life near Chesapeake Highway in Virginia simply using my CPR training.

6. Medical Terminology

Here's how patient services assistants use medical terminology:

Utilized specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.
Completed secretarial duties, utilizing knowledge of medical terminology and medical billing procedures.

Choose from 10+ customizable patient services assistant resume templates

Build a professional patient services assistant resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your patient services assistant resume.

7. Patient Safety

Here's how patient services assistants use patient safety:

Administer medication using the five rights of medication administration to promote patient safety.
Ensured patient safety on Brain Rehabilitation Unit.

8. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how patient services assistants use scheduling appointments:

Assisted with the admission process that included providing statistical reports and scheduling appointments.
Assist patient's with scheduling appointments and maintained/stocked inventory using Millennium software.

9. Compassion

Here's how patient services assistants use compassion:

Work with patients with maturity, compassion, empathy and confidentiality at all times.
Provide companionship, compassion and care to all patients.

10. Blood Pressure

Here's how patient services assistants use blood pressure:

Complete daily recording of patient's blood pressure, blood thickness, blood sugar, oxygen levels, and temps.
Maintain patient's vitals, which include getting temperature, pulse and respiration, blood pressure and oxygen level.

11. ADL

ADL is a clinical shorthand for "activities of daily living." It includes tasks such as feeding, dressing, bathing, and caring for one's self and personal hygiene.

Here's how patient services assistants use adl:

Assisted with medication reminders, stand by assist with ADL's, light housekeeping, planned social outings as needed.
Assist patients with personal care, Dressing and Grooming, ADL's, laundry, Ambulatory and INR Monitoring Assistance.

12. Veterans

Here's how patient services assistants use veterans:

Provided veterans with information regarding rights and benefits; used Release of Information forms authorization to release medical records.
Provided assistance in retrieving medical records and other necessary documentation to assist veterans in receiving timely health care services.

13. Patient Appointments

Here's how patient services assistants use patient appointments:

Received, processed, and scheduled patient appointments daily resulting from Provider referrals for Diabetes and Weight Management consultations.
Communicate with outside insurance agencies/primary care offices to obtain necessary insurance authorizations for patient appointments.

14. EMR

Here's how patient services assistants use emr:

Gathered and entered patient demographics and insurance information into EMR system.
Experienced and demonstrated abstracting, scanning, EMR, ROI, billing, coding, scheduling admissions, HR and HIPAA.

15. Insurance Verification

Here's how patient services assistants use insurance verification:

Handle insurance administration such as adding plans, insurance verification and updating patient's information.
Perform insurance verification, document benefit information and prior authorizations.

5 Patient Services Assistant resume examples

Build a professional patient services assistant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your patient services assistant resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Patient Services Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on patient services assistant resumes?

Janice Nash

Professor, Director of the Undergraduate Nursing Program, Carlow University

Graduates who had internships or experience working in healthcare in addition to the required clinical courses are at an advantage. An applicant who highlights their ability to work collaboratively as part of a team and problem-solve will be noticed.

What hard/technical skills are most important for patient services assistants?

Comora Sarah

Assistant Clinical Professor, Merrimack College

Ability to accurately take and record vital signs, safe patient mobility practice, and ability to assist clients with activities of daily living.

What patient services assistant skills would you recommend for someone trying to advance their career?

Penny Ridenour

Dean of School of Health Sciences, Oklahoma State University - Oklahoma City

To differentiate yourself from the other new professionals entering healthcare after graduation, pay attention to the soft skills employers are looking for. Listening, empathy, and communication skills polish professional persona. Also, developing skills in resiliency will equip new professionals for a growing career in healthcare.

What type of skills will young patient services assistants need?

Shelly Wells Ph.D.

Chair and Professor of Nursing, Northwestern Oklahoma State University

As they enter the workforce, graduate nurses need a robust set of interpersonal skills, in addition to their general nursing knowledge. New nurses must be good listeners, critical thinkers, effective communicators, and problem-solvers to advocate for their patients, profession, and themselves. They must demonstrate empathy, compassion, dependability, flexibility, and a good sense of humor. The new graduate must be confident in their general nursing knowledge gained while in school and commit to learning something new every day while engaged in their nursing career.

Do you want to know more?

List of patient services assistant skills to add to your resume

The most important skills for a patient services assistant resume and required skills for a patient services assistant to have include:

Patients
Customer Service
Patient Care
Vital Signs
CPR
Medical Terminology
Patient Safety
Scheduling Appointments
Compassion
Blood Pressure
ADL
Veterans
Patient Appointments
EMR
Insurance Verification
HIPAA
Front Desk

Patient Charts
Emotional Support
Computer System
EKG
Medical Equipment
Bed Linens
Catheter
Physical Therapy
Hippa
Patient Behavior
Medicaid
Oral Hygiene
Patient Calls
Stretchers
Intercom Systems
Food Trays
Physical Support

Examination Rooms
Resuscitation
Signal Lights
Bedpans
Allergies
Medical History
Meal Preparation
Medical Procedures
Urinals
Medical Appointments
Alzheimer
Dietary Restrictions
Respiration Rate
Slings
Provide Clerical Support

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse healthcare support jobs