How To Become A Patient Services Manager: What It Is and Career Path

What is a patient services manager and how to become one

Updated January 8, 2025

4 min read

Quoted expert

Pawn Johnson-Hunter MS, RN, AGPCNP-BC, GERO- BC, CM/DN

A patient services manager works directly with the staff and patients to implement the policies that best provide care for the patient. They make sure the staff obeys the procedures put in place by the government and the administration. They also supervise maintenance, repairs, and cleaning of equipment and act as a liaison between upper management and medical staff.

The duties and responsibilities that you will perform within this capacity include but are not limited to overseeing patient services to meet treatment goals, scheduling patient appointments, answering patient calls, obtaining relevant patient information such as insurance, enforcing departmental policies and procedures, and recruiting, training, and mentoring patient service staff.

Educational requirements include a bachelor's degree in nursing with management concentrations or a health information management degree through a school's science or business department. Moreover, for higher-level patient care management positions, employers often desire candidates with an advanced degree and relevant work experience.

Along with massive duties and responsibilities comes generous monetary compensation. The average hourly salary is $35.49, which equates to $73,823 annually. The career is expected to grow 18% in the coming years and create various job opportunities across the United States.

What general advice would you give to a patient services manager?

Pawn Johnson-Hunter MS, RN, AGPCNP-BC, GERO- BC, CM/DN

Nurse Educator, Nclex Mentor/Coach

A few ways to maximize earning potential as a new graduate nurse is through skillful negotiations and previous experience in healthcare, such as degree level, nurse externships, phlebotomy skills, or certifications. Many, if not all, employers appreciate that new graduates are equipped with clinical skills that are strongly recommended for the practice area. While many nurse certifications require experience, some are for entry-level, such as advanced life support (ACLS and PALS) and IV insertion. There are also some specialty practice certifications that new grads can obtain without years of experience; although they may recommend the experience at times, this is optional. All of this demonstrates the applicant's commitment to the profession and interest. Other ways are to work overtime hours, learn about clinical career ladders, or continue formal education.

ScorePatient Services ManagerUS Average

Salary

5.4

Avg. Salary $69,729

Avg. Salary $59,228

Stability level

7.1

Growth rate 28%

Growth rate 0.3%

Diversity

3.7

Race

American Indian and Alaska Native 0.72%

Asian 7.59%

Black or African American 12.52%

Hispanic or Latino 14.29%

Unknown 4.26%

White 60.62%

Gender

female 76.56%

male 23.44%

Age - 47

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 47

Stress level

7.1

Stress level is high

7.1 - high

Complexity level

8.8

Complexity level is advanced

7 - challenging

Work life balance

4.9

Work life balance is fair

6.4 - fair

Key steps to become a patient services manager

Explore patient services manager education requirements

Most common patient services manager degrees

Bachelor's

55.5 %

Associate

19.6 %

Master's

13.0 %

Start to develop specific patient services manager skills

Skills	Percentages
Patients	21.43%
Patient Care	13.20%
Patient Service	10.50%
Customer Service	7.08%
Tray Line	5.87%

Complete relevant patient services manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New patient services managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a patient services manager based on U.S. Bureau of Labor Statistics data and data from real patient services manager resumes.

Gain additional patient services manager certifications

Patient services manager certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific patient services manager certification, having one may help you stand out relative to other applicants.

The most common certifications for patient services managers include Certified Dietary Manager (CDM) and ServSafe Food Protection Manager Certification.

More About Certifications

Research patient services manager duties and responsibilities

Manage the liquidity and oversight of assign hospital accounts, ensuring aging and recovery expectations are meet.
Confirm correct diagnosis codes and CPT codes are process to ensure accurate billing and filing of medical claims.
Adhere to JACHO and CMS regulatory standards.
Coordinate clerical staff training sessions in OSHA requirements.

Prepare your patient services manager resume

When your background is strong enough, you can start writing your patient services manager resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a patient services manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable patient services manager resume templates

Build a professional patient services manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your patient services manager resume.