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Working as a Patient Services Manager

A patient services manager works directly with the staff and patients to implement the policies that best provide care for the patient. They make sure the staff obeys the procedures put in place by the government and the administration. They also supervise maintenance, repairs, and cleaning of equipment and act as a liaison between upper management and medical staff.

The duties and responsibilities that you will perform within this capacity include but are not limited to overseeing patient services to meet treatment goals, scheduling patient appointments, answering patient calls, obtaining relevant patient information such as insurance, enforcing departmental policies and procedures, and recruiting, training, and mentoring patient service staff.

Educational requirements include a bachelor's degree in nursing with management concentrations or a health information management degree through a school's science or business department. Moreover, for higher-level patient care management positions, employers often desire candidates with an advanced degree and relevant work experience.

Along with massive duties and responsibilities comes generous monetary compensation. The average hourly salary is $35.49, which equates to $73,823 annually. The career is expected to grow 18% in the coming years and create various job opportunities across the United States.

There is more than meets the eye when it comes to being a patient services manager. For example, did you know that they make an average of $35.49 an hour? That's $73,823 a year!

Between 2018 and 2028, the career is expected to grow 18% and produce 71,600 job opportunities across the U.S.

What Does a Patient Services Manager Do

There are certain skills that many patient services managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, technical skills and detail oriented.

When it comes to the most important skills required to be a patient services manager, we found that a lot of resumes listed 23.6% of patient services managers included patient care, while 11.4% of resumes included procedures, and 9.9% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the patient services manager job title. But what industry to start with? Most patient services managers actually find jobs in the health care and non profits industries.

How To Become a Patient Services Manager

If you're interested in becoming a patient services manager, one of the first things to consider is how much education you need. We've determined that 41.1% of patient services managers have a bachelor's degree. In terms of higher education levels, we found that 24.5% of patient services managers have master's degrees. Even though most patient services managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a patient services manager. When we researched the most common majors for a patient services manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on patient services manager resumes include associate degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a patient services manager. In fact, many patient services manager jobs require experience in a role such as staff nurse. Meanwhile, many patient services managers also have previous career experience in roles such as clinical dietitian or administrative assistant.

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Average Salary$73,823
Job Growth Rate18%

Patient Services Manager Career Paths

Top Careers Before Patient Services Manager

Top Careers After Patient Services Manager

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Patient Services Manager

Patient Services Managers in America make an average salary of $73,823 per year or $35 per hour. The top 10 percent makes over $105,000 per year, while the bottom 10 percent under $51,000 per year.
Average Salary
$73,823

Best Paying Cities

City
Average Salary
New London, CT
Salary Range74k - 128k$98k$97,842
New York, NY
Salary Range74k - 128k$98k$97,738
Edison, NJ
Salary Range73k - 127k$97k$96,569
Cambridge, MA
Salary Range73k - 125k$96k$96,200
Washington, DC
Salary Range70k - 121k$92k$92,423
Richmond, VA
Salary Range63k - 108k$83k$83,027
$48k
$128k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Patient Services Manager 2
Patient Services Manager 2
Sodexo
Sodexo
01/28/2021
01/28/2021
$49,50001/28/2021
$49,500
Manager Revenue Cycle-Penn State Health Patient Financial Services-Hospital
Manager Revenue Cycle-Penn State Health Patient Financial Services-Hospital
Penn State Health
Penn State Health
12/17/2020
12/17/2020
$73,04512/17/2020
$73,045
Patient Financial Services Manager
Patient Financial Services Manager
River's Edge Hospital and Clinic
River's Edge Hospital and Clinic
11/16/2020
11/16/2020
$62,61011/16/2020
$62,610
Manager Capacity & Patient Flow
Manager Capacity & Patient Flow
Novant Health
Novant Health
10/07/2020
10/07/2020
$88,84410/07/2020
$88,844
Patient Services Manager
Patient Services Manager
Thomas Management LLC
Thomas Management LLC
08/27/2020
08/27/2020
$55,00008/27/2020
$55,000
See More Recent Salaries

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Patient Services Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Patient Services Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Patient Services Manager Resume

At Zippia, we went through countless Patient Services Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Patient Services Manager Demographics

Gender

female

70.8 %

male

24.6 %

unknown

4.6 %

Ethnicity

White

65.1 %

Black or African American

12.8 %

Hispanic or Latino

12.4 %

Foreign Languages Spoken

Spanish

72.7 %

French

5.5 %

Chinese

3.6 %
See More Demographics

Patient Services Manager Education

Majors

Business
20.8 %
Nursing
11.7 %

Degrees

Bachelors

41.1 %

Masters

24.5 %

Associate

16.1 %

Top Colleges for Patient Services Managers

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

3. University of Michigan - Ann Arbor

Ann Arbor, MI • Public

In-State Tuition
$15,262
Enrollment
30,079

4. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

5. University of North Carolina at Chapel Hill

Chapel Hill, NC • Public

In-State Tuition
$8,987
Enrollment
18,946

6. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

7. SUNY Stony Brook

Stony Brook, NY • Public

In-State Tuition
$9,625
Enrollment
17,407

8. University of Minnesota - Twin Cities

Minneapolis, MN • Public

In-State Tuition
$14,760
Enrollment
31,451

9. University of California, Irvine

Irvine, CA • Public

In-State Tuition
$13,700
Enrollment
29,722

10. University of Virginia

Charlottesville, VA • Public

In-State Tuition
$17,653
Enrollment
16,405
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Patient Services Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 23.6% of patient services managers listed patient care on their resume, but soft skills such as analytical skills and technical skills are important as well.

Best States For a Patient Services Manager

Some places are better than others when it comes to starting a career as a patient services manager. The best states for people in this position are Rhode Island, Delaware, New York, and New Jersey. Patient services managers make the most in Rhode Island with an average salary of $102,381. Whereas in Delaware and New York, they would average $98,669 and $97,000, respectively. While patient services managers would only make an average of $96,526 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Rhode Island

Total Patient Services Manager Jobs:
108
Highest 10% Earn:
$168,000
Location Quotient:
1.23
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Massachusetts

Total Patient Services Manager Jobs:
1,065
Highest 10% Earn:
$159,000
Location Quotient:
1.28
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Delaware

Total Patient Services Manager Jobs:
87
Highest 10% Earn:
$162,000
Location Quotient:
1.07
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Patient Services Manager Employers

1. Physiotherapy Associates
4.1
Avg. Salary: 
$82,927
Patient Services Managers Hired: 
271+
2. Sodexo Operations LLC
4.2
Avg. Salary: 
$76,989
Patient Services Managers Hired: 
110+
3. Aramark
4.1
Avg. Salary: 
$57,058
Patient Services Managers Hired: 
50+
4. Leukemia & Lymphoma Society
4.4
Avg. Salary: 
$64,100
Patient Services Managers Hired: 
24+
5. Compass Group
4.0
Avg. Salary: 
$67,028
Patient Services Managers Hired: 
20+
6. Yale New Haven Hospital
4.7
Avg. Salary: 
$68,094
Patient Services Managers Hired: 
17+

Patient Services Manager Videos

Updated October 2, 2020