Patient services manager resume examples from 2026

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Updated March 26, 2025

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Patient services manager resume

Marilyn Howard

(440) 555-7158 | mhoward@example.com

Philadelphia, PA | 27369 S. First St. - 50037

Work experience

2020 - Present
Patient Services Manager, Jefferson - Philadelphia, PA
- Supervised nine staff members in organization.
- Assist with employee daily operations as needed: nurses and registration employees.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~PAST EMPLOYEMENT EXPERIENCE
- Processed patients through registration and follow up procedures including receiving, registering, and co-pay collection.
- Work with other managers in area to train and educate staff to follow proper procedures.
2016 - 2020
Food Service Manager, Wawa - Philadelphia, PA
- Communicate with store manager regarding food service issues and concerns.
- Maintain logs on all maintenance required on equipment within the food service department.
- Manage the training of associates in the food service and beverage area.
2015 - 2016
Food Service Supervisor, Sodexo Operations - Chicago, IL
- Ensured adherence to NOA company policies.
- Maintained US regulated food service safety and sanitation standards.
- Reported to the Public Sector, Supply Chain Operations Executive and managed 10 direct with 100+ indirect reports.
- Clean work areas for food preparation activities and supervise food preparation activities.
- Worked as Assistant Food Service Director with Magic Kingdom's Mouseketeria.
2013 - 2015
Clinical Dietitian, Sodexo Operations - Chicago, IL
- Communicate nutrition assessment findings and interventions via medical record documentation, patient care rounds and/or verbal communication with health care staff.
- Experience covering the burn and neuro ICU units at Detroit Receiving Hospital (DMC facilities).

Skills

Meditech
Nutritional Supplements
Patient Care
Customer Service
Food Service
Trauma
MDS
Menu Items
Patient Relations
Facility

Education

Master's Degree, Business (2012 - 2013)
DeVry University
Oakbrook Terrace,
Bachelor's Degree, Business (2009 - 2012)
DeVry University
Oakbrook Terrace,

Patient services manager resume

Gregory Adams

(650) 555-2372 | gadams@example.com

Gaithersburg, MD | 30333 W. Main Ln. - 39939

Work experience

2017 - Present
Patient Services Manager, Sodexo Operations - Gaithersburg, MD
- Established policies and procedures to implement change.
- Perform annual clinical competencies to field staff RN's and LPN's including observing and confirming the competency of field staff.
- Integrated new procedures to boost operational standards and prioritize optimal efficiency and accuracy.
- Managed all centralized patient accounting department activities associated with revenue cycle and department operations on EMR practice management systems.
2013 - 2017
Clinical Manager, Florida Hospital Ctr - Orlando, FL
- Work with Residency Coordinator in developing comprehensive coaching program for experienced RNs to mentor and coach new RN Residents.
- Manage and direct care of 21 bed RN Residency unit.
- Assisted with the review of final site selection based on sponsor and CRO recommendations.
- Supervised, oriented, trained and assigned all employees giving direct patient care and also functioned as Care Team Leader.
2012 - 2013
Registered Nurse Supervisor, Florida Hospital Ctr - Orlando, FL
- Specialized in caring for the Oncology population during all phases of their disease process.
- Assign beds for incoming patients externally and from Emergency department.
- Provided chemotherapy and symptom management for the adult oncology patient population.
2002 - 2006
Registered Nurse Charge Nurse, Mayo Clinic - Jacksonville, FL
- Organized, delivered and advocated patient care of all ages and multiple disease processes, including oncology and major organ transplant.
- Attained education and extensive patient care experience as an LVAD and various other mechanical circulatory devices.
- Provide nursing support on a 57-bed critical care step down telemetry unit.

Skills

Direct Supervision
CPT
Healthcare
Staff Members
Patient Accounts
Dementia
Financial Performance
Revenue Cycle
Facility
Tray Line

Education

Master's Degree, Health Care Administration (2006 - 2007)
University of Central Florida
Orlando,
Bachelor's Degree, Nursing (1994 - 1997)
Florida State College at Jacksonville
Jacksonville,

Patient services manager resume

Ralph Stephens

(270) 555-4795 | rstephens@example.com

Lynchburg, VA | 55769 E. Maple Ave. - 61525

Work experience

2020 - Present
Patient Services Manager, Sodexo Operations - Lynchburg, VA
- Re-designed the entire medical facility providing for greater confidentiality, security, customer service enhancements and improved patient flow.
- Attended and presented at multidisciplinary meetings for best collaborative patient care practices.
2014 - 2020
Business Office Manager, IBM - Raleigh, NC
- Developed and drove analysis and procedures to trend and track operational and financial metrics across ALL accounts in the west.
- Updated corporate policies and procedures semi-annually, including collection, organization, communication and maintenance of related data.
- Managed the business, marketing and project management aspects of IBM s broadband and low power semiconductor products.
- Ensured all overall business controls and audit posture for the account following internal controls and project management processes.
2006 - 2014
Practice Administrator, Massage Envy - Raleigh, NC
- Provided oversight for all clinic and employee licensing and certifications.
- Open and close the spa as assigned following the proper procedures.
- Maintain policies and procedures covering reimbursement guidelines.
1999 - 2000
Clinic Administrator, Morgan Stanley - New York, NY
- Coded diagnoses, operations, and procedures for appropriate reimbursement.
- Maintained confidentiality of all medical records information.

Skills

Healthcare
Patient Care
Hospital Operations
Human Resources
Business Development
Company Policies
Clinical Trials
Project Management
ICU
Procedures

Education

Master's Degree, Dietetics (2000 - 2001)
Ball State University
Muncie,
Bachelor's Degree, Food And Nutrition (1991 - 1994)
New York University
New York,

Patient services manager resume

Christian King

(730) 555-0228 | cking@example.com

Saint Ann, MO | 1082 W. Second Ln. - 90647

Work experience

2019 - Present
Patient Services Manager, Cooperative Home Care Associates - Saint Ann, MO
- Revised department policies and procedures in accordance with in local, state and federal laws and regulations.
- Work with other managers in area to train and educate staff to follow proper procedures.
- Counseled staff regarding patient care performance, problem solving, and decision making.
2016 - 2019
Supervisor, Patient Access, Conifer Health Solutions - Saint Ann, MO
- Assess revenue cycle workflow challenges within the department and communicates them to top management along with recommendations for improvement.
- Assigned special projects to Patient Access team members, which helped reduced the number of Bill Errors.
- Manage and direct Patient Access scheduling, verification, pre-registration and registration functions.
2011 - 2016
Finance Counselor, CampCo - Washington, DC
- Inform health care providers and Veterans with changes in scheduling.
2008 - 2010
Patient Representative, Aspen Dental Management - Main, PA
- Negotiate letter of agreements with insurance companies.
- Maintain and provide medical records to attorneys and other interested parties.
- Performed audits on client/patient record to ensure each file had all the required documentation.Converted paper records into an electric medical records
- Interacted with insurance companies to secure necessary referrals and authorizations
- Enter demographics/update; enter insurance information into system/verify/authorizations via Centricity EMR.

Skills

Patient Care
Credit Management
Business Office
Scheduling Appointments
Referral Information
Customer Service
Medical Records
Tray Line
Icd-9
Procedures

Education

Master's Degree, Business (2010 - 2011)
Strayer University
Washington,
Bachelor's Degree, Finance (2005 - 2008)
Pennsylvania State University
Main,

Patient services manager resume

Ethan Austin

(660) 555-8966 | eaustin@example.com

Hudson, OH | 33118 E. Maple St. - 47175

Work experience

2016 - Present
Patient Services Manager, Sodexo Operations - Hudson, OH
- Attended and presented at multidisciplinary meetings for best collaborative patient care practices.
- Evaluate patient care guidelines and determine areas for improvement and education.
- Report findings associated with patient complaints to Patient Safety and Patient Care Council.
- Assigned staff to meet patient care needs, and addressed productivity standards, while adjusting to call off's.
- Obtained precertification for treatments and procedures.
2012 - 2016
Business Office Manager, Allstate - Hudson, OH
- General office procedures, answereing phones, relaying message to other agents and the owner of the agency.
- Controlled office functions, expenses and risk management as well as provided investment support to the financial planner.
- Ordered all medical procedures, background checks and doctor's records for insurance applicants via Parameds Underwriters.
- Provided guidance to community managers on accounting policies and procedures in accordance with GAAP.
2005 - 2012
Billing Supervisor, Automatic Data Processing - Parsippany-Troy Hills, NJ
- Streamlinedcomplicated pricing and billing process to improve efficiency.
- Performed comprehensive audits of client's first billing cycle to ensure accuracy
- Update ADP's billing systems with corrected data.
- Produced monthly sales and revenue recognition reports.
- Team Lead) * Administer new account reviews, annual price increases, and W-2 billing processes.
1995 - 1997
Reimbursement Specialist, United BioSource - Washington, DC
- Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.)
- Maintained knowledge of coverage policies for Medicare, Medicaid and private commercial payers.
- Adhere to all HIPPA requirements and compliance regulations.
- Gather required documentation to determine patient assistance eligibility and provide patients and healthcare providers with eligibility determination notification.
- Instructed over 1,000 soldiers first aid, IV admin, and correct evacuation procedures.
- Communicate with insurance companies regarding, patient eligibility, the status of customer's coverage, and collection of claims.

Skills

Billing Procedures
Registration Areas
Corporate Office
Patient Care
IDX
Jcaho
Insurance Companies
Icd-9
Treatment Plans
Billing System

Education

Master's Degree, Management (1997 - 1998)
University of Maryland - College Park
College Park,
Bachelor's Degree, Business (1985 - 1988)
Strayer University
Washington,

How to write a patient services manager resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in patient services manager-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

These tips will help you demonstrate why you are the perfect fit for the patient services manager position.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
Include as many relevant hard skills and soft skills as possible from the listing.
Use the most up to date and accurate terms. Don't forget to be specific.

These five steps should give you a strong elevator pitch and land you some patient services manager interviews.

Here are example skills to include in your “Area of Expertise” on a patient services manager resume:

Patients
Patient Care
Patient Service
Customer Service
Tray Line
Food Service
Regulatory Agencies
Staff Development
Customer Satisfaction
Revenue Cycle

Oversight
Culinary
HR
Patient Satisfaction
Patient Flow
Compassion
Food Safety
CMS
Home Health
JCAHO

Room Service
Patient Accounts
OSHA
Direct Reports
Insurance Verification
Patient Complaints
Payroll
Rehabilitation
HIPAA
Medicaid

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the patient services manager.

How to write patient services manager experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are great bullet points from patient services manager resumes:

Work history example #1

Patient Services Manager

Sparrow Health System

Performed continuous audits of assigned clinical charts to assess for compliance with regulatory standards and Allen Health Care policies and procedures.
Maintained thorough chronological financial records on each patient account.
Reduced registration denial rejections for South Carolina Medicaid by 20% implementing an upfront check and balance process.
Developed 3 new service lines doubling the number of procedures/operations in 3 years, including implementation of pediatrics.
Maintained patient satisfaction through rounding.

Work history example #2

Service Supervisor

US Postal Service

Implemented tasks pertaining to payroll, employee attendance and other administrative aspects for approximately 200 employees among multiple units.
Performed random edits to monitor quality and quantity standards.
Entered payroll information into T.A.C.S.
Provided input for the facility's shift operational personnel budget.
Supervised window service activities which encompassed payroll management, labor relations and employment activities.

Work history example #3

Center Administrator

Edward D Jones & Co LP

Used LINQ to build set of operations, parameters and expression during execution a set of data from SQL Server.
Provided third-tier troubleshooting, technical investigative and litigation support.
Considered the resident expert for all payroll, billing, and collection issues.
Created various reports; sales volume, expenses, and payroll.
Reviewed and advised on finance and A/P escalations issues as part of the IBM/Motorola Mobility LLC P2P account.

Work history example #4

Patient Services Manager

oneCARE

Increased customer satisfaction with implementation of new menus and service standards.
Managed operations of all areas of cafeteria, retail, corner market store, production, catering, and dish room.
Conducted intense time study and staffing re-design for inpatient units establishing staffing patterns.
Served as campus wide resource RN.
Monitored HACCP guidelines, food safety, quality assurance, and quality control for the food and nutrition department.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries for resumes:

Master's Degree in business

DeVry University, Oakbrook Terrace, IL

2012 - 2013

Master's Degree in health care administration

University of Central Florida, Orlando, FL

2006 - 2007

Highlight your patient services manager certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

Here are some of the best certifications to have on patient services manager resumes:

Certified Dietary Manager (CDM)
ServSafe Food Protection Manager Certification
Certified Manager Certification (CM)
Certified Food Manager (CFM)
Certified Food Protection Professional (CFPP)
Registered Dietitian Nutritionist (RDN)
Certified Professional Coder (CPC)
Certified Medical Office Manager (CMOM)

Updated March 26, 2025

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