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Patient services manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Cinthya Sotelo
Patient services manager example skills
Below we've compiled a list of the most critical patient services manager skills. We ranked the top skills for patient services managers based on the percentage of resumes they appeared on. For example, 21.4% of patient services manager resumes contained patients as a skill. Continue reading to find out what skills a patient services manager needs to be successful in the workplace.

15 patient services manager skills for your resume and career

1. Patients

Here's how patient services managers use patients:
  • Created a market-based plan for a Medicaid-intensive sales territory, resulting in increased sales for patients where third-party reimbursement was difficult.
  • Worked closely and communicated with admission teams to implement strategic plans to improve registration processes for obtaining insurance information from patients.

2. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how patient services managers use patient care:
  • Manage and participate in facility-wide performance improvement plans to improve processes and patient care.
  • Attended and presented at multidisciplinary meetings for best collaborative patient care practices.

3. Patient Service

Patient service also called patient care service are those activities carried out by the staff for or on behalf of a patient to provide the care that allows timely access to their needed services following the best practices. Examples include services like development and maintenance of patients records, admission to service, assignment of personnel, involvement in the patient's care, etc.

Here's how patient services managers use patient service:
  • Deputized for the Patient Services Manager performing all duties and responsibilities required including management level meetings and supervising staff.
  • Monitored activities of patient service representatives and certified medical assistants ensuring compliance/HIPAA standards were followed.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient services managers use customer service:
  • Supervised and monitored the customer service interactions and patient flow for a large ophthalmology and optometry practice serving multiple locations.
  • Facilitated customer service quality and compliance with regulatory guidelines by training and monitoring the call center team and telephone calls.

5. Tray Line

A tray line is a food preparation method in which food trays travel around the production line.

Here's how patient services managers use tray line:
  • Recommended improvements in tray line arrangement which eliminated delays in the salad/sandwich area.
  • Developed tray line delivery record to monitor staff delivery activity and times.

6. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how patient services managers use food service:
  • Interacted with senior management and nursing administration regarding food service related patient satisfaction standards.
  • Supervised Manager Visitation and Manager Shadowing for Food Service Department Managers.

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7. Regulatory Agencies

A regulatory agency is a Public Benefit Corporation (PBC) that is responsible for supervising certain human activities and controlling them to some extent. They are set up in some areas such as hospitals, law firms, and governmental setup to regulate safety standards. They prevent undue and unjust abuse of power in these setups.

Here's how patient services managers use regulatory agencies:
  • Oversee all clinic facilities and equipment management which includes maintaining a clean safe environment for clinical inspections by regulatory agencies
  • Coordinate department activities for inspections by regulatory agencies.

8. Staff Development

Here's how patient services managers use staff development:
  • Provide staff development expertise as an educator.
  • Develop, direct, and facilitate ongoing programs for staff development, training, and retention for employees.

9. Customer Satisfaction

Here's how patient services managers use customer satisfaction:
  • Obtained and entered accurate patient data, billing and insurance information insurance authorization to optimize reimbursement rate and customer satisfaction.
  • Coordinate patient appointments and scheduling for the clinic in order to ensure optimal clinician productivity and customer satisfaction.

10. Revenue Cycle

Revenue cycle stands for a method to define and maintain the processes utilized for completing an accounting process to record the revenue generated from products/services provided by the company.

Here's how patient services managers use revenue cycle:
  • Partnered with medical administration leadership by participation in monthly clinical leadership meetings as the revenue cycle subject matter expert.
  • Monitored revenue cycle process, recommended improvements and identified delays by department/provider to the CFO.

11. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how patient services managers use oversight:
  • Worked and provided direct oversight of numerous reports that directly contributed to reducing denials and account receivable days.
  • Managed the liquidity and oversight of assigned hospital accounts, ensuring aging and recovery expectations are met.

12. Culinary

Here's how patient services managers use culinary:
  • Collaborate and communicate with culinary and clinical departments on established processes, special diets and menu requests.
  • Assisted in the design and reconstruction of the culinary department.

13. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how patient services managers use hr:
  • Involved in the HR process of interviewing and selecting staff.
  • Handled all administrative functions of the HR department.

14. Patient Satisfaction

Here's how patient services managers use patient satisfaction:
  • Based on this information, develop reports and presentations for hospital administration and leadership relative to patient satisfaction data.
  • Manage operational improvement initiatives including: department renovations, HCAHPS patient satisfaction, establish administrative policies and procedures.

15. Patient Flow

Here's how patient services managers use patient flow:
  • Implemented and executed procedures in productivity, information access, patient flow and increased the effectiveness of marketing efforts.
  • Created, reported and interpreted statistical data to distinguish trends, times, and improve overall patient flow.
top-skills

What skills help Patient Services Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on patient services manager resumes?

Cinthya Sotelo

Director of NP Programs, FNP Option Coordinator, California State University

Prior experience with patients, such as nursing assistant, EMT, etc. It is important for new graduate nurses to place the number of clinical hours on their resume to show what experiences they had during nursing school. Being bilingual will also stand out on a resume.
Do you want to know more?
Read more about what experts have to say about patient services manager

List of patient services manager skills to add to your resume

Patient services manager skills

The most important skills for a patient services manager resume and required skills for a patient services manager to have include:

  • Patients
  • Patient Care
  • Patient Service
  • Customer Service
  • Tray Line
  • Food Service
  • Regulatory Agencies
  • Staff Development
  • Customer Satisfaction
  • Revenue Cycle
  • Oversight
  • Culinary
  • HR
  • Patient Satisfaction
  • Patient Flow
  • Compassion
  • Food Safety
  • CMS
  • Home Health
  • JCAHO
  • Room Service
  • Patient Accounts
  • OSHA
  • Direct Reports
  • Insurance Verification
  • Patient Complaints
  • Payroll
  • Rehabilitation
  • HIPAA
  • Medicaid
  • Employee Engagement
  • HACCP
  • FTE
  • Front Desk
  • Patient Meals
  • Performance Evaluations
  • Cash Flow
  • Disciplinary Actions
  • Patient Appointments
  • Patient Satisfaction Scores
  • Ganey
  • Departmental Policies
  • Acute Care Facility
  • Insurance Eligibility
  • Billing System
  • Bed Hospital
  • Subpoenas

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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