What does a patient services manager do?
A patient services manager is responsible for providing high-quality medical services for the patients, implementing standard protocols and strict regulations to ensure the safety and security of the medical facility. Patient services managers monitor the adequacy of medical tools and materials, as well as inspecting the conditional efficiency of equipment and machinery. They also assist other medical professionals in performing procedures and administering medications for the patients. A patient services manager handles the departmental budget, allocating enough resources to support medical operations and functions.
Patient services manager responsibilities
Here are examples of responsibilities from real patient services manager resumes:
- Manage the liquidity and oversight of assign hospital accounts, ensuring aging and recovery expectations are meet.
- Confirm correct diagnosis codes and CPT codes are process to ensure accurate billing and filing of medical claims.
- Adhere to JACHO and CMS regulatory standards.
- Coordinate clerical staff training sessions in OSHA requirements.
- Steer the strict adherence to JACHO, NYS-DOH and CMS regulatory guidelines.
- Comply with practice policies including, but not limit to OSHA and HIPAA.
- Create an environment of high performance for staff, training them on new insurance/code trends relating to rehabilitation reimbursement.
- Work electronic claims rejection reports, reviews ICD-9, and CPT codes supply for accuracy of billing carrier specifications.
- Maintain the accuracy of large volume input data and processes to support Medicare, JCAHO, HIPAA and EMTALA guidelines.
- Re-Establish CDM participation in clinical documentation.
- Participate in a system software conversion to Meditech.
- Perform managerial tasks and supportive assistance for clients undergoing painful and distressing rehabilitation.
- Develop and monthly monitor competency and credential validation processes for annual and JCAHO annual audits.
- Develop and execute strategic marketing campaigns for group of nationally recognize laser eye surgery centers.
- Work and provide direct oversight of numerous reports that directly contribute to reducing denials and account receivable days.
Patient services manager skills and personality traits
We calculated that 21% of Patient Services Managers are proficient in Patients, Patient Care, and Patient Service. They’re also known for soft skills such as Analytical skills, Technical skills, and Detail oriented.
We break down the percentage of Patient Services Managers that have these skills listed on their resume here:
- Patients, 21%
Created a market-based plan for a Medicaid-intensive sales territory, resulting in increased sales for patients where third-party reimbursement was difficult.
- Patient Care, 13%
Manage and participate in facility-wide performance improvement plans to improve processes and patient care.
- Patient Service, 11%
Deputized for the Patient Services Manager performing all duties and responsibilities required including management level meetings and supervising staff.
- Customer Service, 7%
Supervised and monitored the customer service interactions and patient flow for a large ophthalmology and optometry practice serving multiple locations.
- Tray Line, 6%
Recommended improvements in tray line arrangement which eliminated delays in the salad/sandwich area.
- Food Service, 6%
Interacted with senior management and nursing administration regarding food service related patient satisfaction standards.
Most patient services managers use their skills in "patients," "patient care," and "patient service" to do their jobs. You can find more detail on essential patient services manager responsibilities here:
Analytical skills. One of the key soft skills for a patient services manager to have is analytical skills. You can see how this relates to what patient services managers do because "medical and health services managers review and evaluate healthcare metrics for ways to improve efficiency and meet goals." Additionally, a patient services manager resume shows how patient services managers use analytical skills: "maintain patient services database (citrix) with relevant event, program and patient information. "
Technical skills. Many patient services manager duties rely on technical skills. "medical and health services managers must stay up to date with advances in healthcare technology, such as the coding and electronic health record (ehr) systems their facility adopts.," so a patient services manager will need this skill often in their role. This resume example is just one of many ways patient services manager responsibilities rely on technical skills: "participated in hiring decisions and performance evaluation of technical staff. "
Detail oriented. Another skill that relates to the job responsibilities of patient services managers is detail oriented. This skill is critical to many everyday patient services manager duties, as "medical and health services managers must pay attention to detail." This example from a resume shows how this skill is used: "recruited, oriented and trained patient services volunteers (professional and lay) to augment program outreach. "
Leadership skills. patient services manager responsibilities often require "leadership skills." The duties that rely on this skill are shown by the fact that "medical and health services managers hire, train, and direct staff." This resume example shows what patient services managers do with leadership skills on a typical day: "provided strong leadership and mentoring for all staff, including scheduling, educating & performance evaluations. "
Communication skills. Another skill commonly found on patient services manager job descriptions is "communication skills." It can come up quite often in patient services manager duties, since "medical and health services managers must convey information to their staff, other healthcare workers, and, sometimes, patients and insurance agents." Here's an example from a resume of how this skill fits into day-to-day patient services manager responsibilities: "managed diet office activities, fostered communication between clinical care and patient services staff. "
The three companies that hire the most patient services managers are:
- Compass Group USA74 patient services managers jobs
- Sodexo Management, Inc.51 patient services managers jobs
- UNC Health Care29 patient services managers jobs
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Compare different patient services managers
Patient services manager vs. Nursing director
A nursing director's role is to oversee and evaluate all nurse staff in a hospital or organization, ensuring their efficiency at providing care towards patients. A nursing director's responsibilities mainly revolve around administrative tasks such as coordinating with physicians and other consultants, producing reports, conducting assessments, managing the budget and expenditures, and resolving issues. Furthermore, a nursing director must keep and maintain accurate records, ensuring all procedures adhere to the highest health standards and aligns with the hospital's policies and regulations.
These skill sets are where the common ground ends though. The responsibilities of a patient services manager are more likely to require skills like "patient care," "patient service," "tray line," and "food service." On the other hand, a job as a nursing director requires skills like "term care," "resident care," "infection control," and "cpr." As you can see, what employees do in each career varies considerably.
Nursing directors really shine in the health care industry with an average salary of $83,602. Comparatively, patient services managers tend to make the most money in the health care industry with an average salary of $73,953.On average, nursing directors reach similar levels of education than patient services managers. Nursing directors are 2.2% less likely to earn a Master's Degree and 0.4% more likely to graduate with a Doctoral Degree.Patient services manager vs. Medical director
A medical director is responsible for handling the overall supervision of different medical departments, managing the coordination between medical teams to ensure smooth operations and achieve high-quality care services for the patients. Medical directors enforce strict guidelines and safety measures for everyone's adherence. They also implement medical care programs, recruit medical staff, inspect the adequacy of medical equipment, respond to patient's inquiries and concerns, and oversee the facilities' procedures. A medical director manages the budget of the department, allocating equal resources to address every need.
In addition to the difference in salary, there are some other key differences worth noting. For example, patient services manager responsibilities are more likely to require skills like "patient care," "patient service," "tray line," and "food service." Meanwhile, a medical director has duties that require skills in areas such as "medical care," "medical services," "utilization review," and "appeals." These differences highlight just how different the day-to-day in each role looks.
Medical directors may earn a higher salary than patient services managers, but medical directors earn the most pay in the insurance industry with an average salary of $242,668. On the other hand, patient services managers receive higher pay in the health care industry, where they earn an average salary of $73,953.Average education levels between the two professions vary. Medical directors tend to reach similar levels of education than patient services managers. In fact, they're 2.0% more likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.Patient services manager vs. Clinical director
A clinical director is a managing professional who manages the work of healthcare providers to ensure quality patient care is achieved. Clinical directors are responsible for organizational tasks such as adjusting staff schedules, explaining insurance benefits to the patients, and managing financial reports. They can work either in small clinics with a smaller workforce or larger hospitals with multiple departments. Clinical directors may also assist in the hiring process of healthcare providers and should establish a positive work environment.
The required skills of the two careers differ considerably. For example, patient services managers are more likely to have skills like "patient service," "tray line," "food service," and "regulatory agencies." But a clinical director is more likely to have skills like "social work," "clinical services," "clinical operations," and "quality improvement."
Clinical directors make a very good living in the health care industry with an average annual salary of $79,166. On the other hand, patient services managers are paid the highest salary in the health care industry, with average annual pay of $73,953.When it comes to education, clinical directors tend to earn higher degree levels compared to patient services managers. In fact, they're 19.6% more likely to earn a Master's Degree, and 9.4% more likely to graduate with a Doctoral Degree.Patient services manager vs. Assistant director of nursing
An assistant director of nursing is responsible for administering quality care services for patients, supervising nursing activities, and ensuring the patients' comfort under the supervision of the director of nursing. Assistant directors of nursing assist with nursing staff training, distributing shift schedules, developing comprehensive nursing care plans, handling expense reports, identifying areas of improvement with the staff performance, and securing patients' medical charts for reference. An assistant director of nursing must have excellent communication and organizational skills, especially in handling patients' medical needs.
Types of patient services manager
Updated January 8, 2025
