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Pawn broker skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical pawn broker skills. We ranked the top skills for pawn brokers based on the percentage of resumes they appeared on. For example, 30.2% of pawn broker resumes contained sales floor as a skill. Continue reading to find out what skills a pawn broker needs to be successful in the workplace.

15 pawn broker skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how pawn brokers use sales floor:

Organized and located inventory and updated store sales floor
Cleaned labeled and displayed sold or forfeited customers items that are not pick up and get them ready for the sales floor

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how pawn brokers use customer service:

Provided outstanding customer service through sales and lending activities while executing the sales process effectively and proficiently.
Provide outstanding customer service and build solid business relationships with customers to generate new and repeat business.

3. Background Checks

Here's how pawn brokers use background checks:

Preformed firearm background checks and became very knowledgeable about jewelry and jewelry quality identification.
Preform background checks for purchasing firearm customers to assure they have a legal right to carry or purchase a weapon.

4. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how pawn brokers use product knowledge:

Share product knowledge with costumers while making personal recommendation.
Provided information with product knowledge.

5. Customer Inquiries

Here's how pawn brokers use customer inquiries:

Recommend, select, and help locate or obtain merchandise based on customer inquiries.
Assisted customer inquiries regarding items our store had for sale.

6. Cash Drawers

Here's how pawn brokers use cash drawers:

Counted down and balanced cash drawers at the end of shift and locked safe.
Showcased jewelry, decorated, performed light cleaning as needed and balanced cash drawers.

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7. Computer System

Here's how pawn brokers use computer system:

Maintained inventory and logged numerous transactions daily in computer system.
Navigated multiple computer systems while maintaining a positive customer experience.

8. Sales Process

Here's how pawn brokers use sales process:

Maintained and protected company and customers assets * Effectively executed the sales process and lending practice.
Work closely with company executives to identify new business opportunities and routinely participated in the sales process.

9. Collateral Loans

Here's how pawn brokers use collateral loans:

Distributed collateral loans and appraised various merchandise to include electronics, appliances, instruments and jewelry.
Provide customers with collateral loans, selling our products to customers, and purchasing products from the customers.

10. Inventory Control

Here's how pawn brokers use inventory control:

Assisted upper management with successful completion of monthly task lists, including auditing and inventory control, without question.
Organized and built display units, inventory control, took in pawns and kept accurate records of transactions.

11. Loan Payments

Here's how pawn brokers use loan payments:

Processed loan payments and calculated interest in order to ensure accuracy.
Process loan payments and update account while providing customer with updated totals due.

12. Loan Transactions

Here's how pawn brokers use loan transactions:

Processed payday loan transactions and disseminated appropriate dollar amounts to customers.
Reconcile loan transactions, conduct audit on jewelry and floor merchandise (electronics, tools, etc.)

13. Police Reports

Police reports, also known as "incident reports," are recorded by members of the police department and detail a (potentially) illegal incident or confrontation. The following information is usually found on a police report: the date and time of the incident, which officers were involved, the address of the incident, what kind of incident (theft, assault, etc.), and how the officers were alerted to the incident.

Here's how pawn brokers use police reports:

Keep up to date with state and local laws; police reports, loan fees and legal procedures.
Examine customer s identification and record thumbprints for police reports.

14. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how pawn brokers use bank deposits:

Do opening and closing positions replenish missing items from shelves make bank deposits
Cash managment, bank deposits, money transfers and interest loans.

15. Customer Complaints

Here's how pawn brokers use customer complaints:

Resolve customer complaints regarding pawns, sales, and service.
Handled customer complaints, armed security for store and office.

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What skills help Pawn Brokers find jobs?

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List of pawn broker skills to add to your resume

The most important skills for a pawn broker resume and required skills for a pawn broker to have include:

Sales Floor
Customer Service
Background Checks
Product Knowledge
Customer Inquiries
Cash Drawers
Computer System
Sales Process
Collateral Loans
Inventory Control
Loan Payments

Loan Transactions
Police Reports
Bank Deposits
Customer Complaints
Customer Assets
Retail Sales
Legal Aspects
Craigslist
ATF
Musical Instruments
Customer Goods

EBay
Wholesale Prices
Credit Card
Loan Amounts
Process Loans
Store Policies
Fire Arms
Store Merchandise
General Merchandise
Financial Solutions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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